리마켓
내용
[subtitle-meta] lang=en auto=True
One of the difficult things for those running a Smart Store is returns. In
this video, I will explain how to process returns. I am
explaining this using typical examples, so please handle it according to your own situation.
Please click "Return Management" on the left side of the screen.
Then, click the "Return Request" window at the top.
To check the return status, click "Return Status" in the list.
Now, let's find out whose fault the return is due to. The
first one says "Single Item 4 Yeo Order Error." Since this is the
customer's mistake, the seller does not need to bear any costs.
Now, if you look at the window, it becomes "Buyer's fault" as "4 Yeo Order Error." It
says "Single Item shipping fee is 6,000 won, deducted from the amount." You will
receive the item via cash on delivery, and the refund will be processed excluding the round-trip shipping fee. Since this is a
buyer's fault, the refund will proceed according to the payment information, so please refer to this when proceeding with the
return. Since the product may be damaged when received, it is a good idea to
obtain photos or videos of the current condition of the product from the buyer before submitting the return. If
you discover product damage or signs of use based on this evidence... You can refuse the individual item
or receive compensation.
By making these requests, you can prevent or avoid unpleasant incidents in advance.
Now, please check the product received from the customer for any defects. If you determine that there are no issues, simply
click "Process Return" as shown in the video, and the process for the individual item will be
complete.
So far, we have looked at how to process returns when the customer is at fault.
Next, we will look at how to process returns when the seller is at fault.
[Music]
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WEBVTT Kind: captions Language: en 00:00:09.960 --> 00:00:09.970 align:start position:0% 00:00:09.970 --> 00:00:14.820 align:start position:0% One <00:00:10.306><c>of </c><00:00:10.642><c>the </c><00:00:10.978><c>difficult </c><00:00:11.314><c>things </c><00:00:11.650><c>for </c><00:00:11.986><c>those </c><00:00:12.322><c>running </c><00:00:12.658><c>a </c><00:00:12.994><c>Smart </c><00:00:13.330><c>Store </c><00:00:13.666><c>is </c><00:00:14.002><c>returns. </c><00:00:14.338><c>In</c> 00:00:14.820 --> 00:00:14.830 align:start position:0% One of the difficult things for those running a Smart Store is returns. In 00:00:14.830 --> 00:00:15.810 align:start position:0% One of the difficult things for those running a Smart Store is returns. In 00:00:15.810 --> 00:00:15.820 align:start position:0% 00:00:15.820 --> 00:00:19.560 align:start position:0% this <00:00:16.051><c>video, </c><00:00:16.282><c>I </c><00:00:16.513><c>will </c><00:00:16.744><c>explain </c><00:00:16.975><c>how </c><00:00:17.206><c>to </c><00:00:17.437><c>process </c><00:00:17.668><c>returns. </c><00:00:17.899><c>I </c><00:00:18.130><c>am</c> 00:00:19.560 --> 00:00:19.570 align:start position:0% this video, I will explain how to process returns. I am 00:00:19.570 --> 00:00:23.999 align:start position:0% this video, I will explain how to process returns. I am explaining <00:00:19.886><c>this </c><00:00:20.202><c>using </c><00:00:20.518><c>typical </c><00:00:20.834><c>examples, </c><00:00:21.150><c>so </c><00:00:21.466><c>please </c><00:00:21.782><c>handle </c><00:00:22.098><c>it </c><00:00:22.414><c>according </c><00:00:22.730><c>to </c><00:00:23.046><c>your </c><00:00:23.362><c>own </c><00:00:23.678><c>situation.</c> 00:00:23.999 --> 00:00:25.859 align:start position:0% explaining this using typical examples, so please handle it according to your own situation. 00:00:25.859 --> 00:00:25.869 align:start position:0% 00:00:25.869 --> 00:00:29.880 align:start position:0% Please <00:00:26.130><c>click </c><00:00:26.391><c>"Return </c><00:00:26.652><c>Management" </c><00:00:26.913><c>on </c><00:00:27.174><c>the </c><00:00:27.435><c>left </c><00:00:27.696><c>side </c><00:00:27.957><c>of </c><00:00:28.218><c>the </c><00:00:28.479><c>screen.</c> 00:00:29.880 --> 00:00:29.890 align:start position:0% Please click "Return Management" on the left side of the screen. 00:00:29.890 --> 00:00:32.970 align:start position:0% Please click "Return Management" on the left side of the screen. Then, <00:00:30.118><c>click </c><00:00:30.346><c>the </c><00:00:30.574><c>"Return </c><00:00:30.802><c>Request" </c><00:00:31.030><c>window </c><00:00:31.258><c>at </c><00:00:31.486><c>the </c><00:00:31.714><c>top.</c> 00:00:32.970 --> 00:00:32.980 align:start position:0% Then, click the "Return Request" window at the top. 00:00:32.980 --> 00:00:37.410 align:start position:0% Then, click the "Return Request" window at the top. To <00:00:33.412><c>check </c><00:00:33.844><c>the </c><00:00:34.276><c>return </c><00:00:34.708><c>status, </c><00:00:35.140><c>click </c><00:00:35.572><c>"Return </c><00:00:36.004><c>Status" </c><00:00:36.436><c>in </c><00:00:36.868><c>the </c><00:00:37.300><c>list.</c> 00:00:37.410 --> 00:00:37.420 align:start position:0% To check the return status, click "Return Status" in the list. 00:00:37.420 --> 00:00:38.729 align:start position:0% To check the return status, click "Return Status" in the list. 00:00:38.729 --> 00:00:38.739 align:start position:0% 00:00:38.739 --> 00:00:42.389 align:start position:0% Now, <00:00:38.957><c>let's </c><00:00:39.175><c>find </c><00:00:39.393><c>out </c><00:00:39.611><c>whose </c><00:00:39.829><c>fault </c><00:00:40.047><c>the </c><00:00:40.265><c>return </c><00:00:40.483><c>is </c><00:00:40.701><c>due </c><00:00:40.919><c>to. </c><00:00:41.137><c>The</c> 00:00:42.389 --> 00:00:42.399 align:start position:0% Now, let's find out whose fault the return is due to. The 00:00:42.399 --> 00:00:46.860 align:start position:0% Now, let's find out whose fault the return is due to. The first <00:00:42.689><c>one </c><00:00:42.979><c>says </c><00:00:43.269><c>"Single </c><00:00:43.559><c>Item </c><00:00:43.849><c>4 </c><00:00:44.139><c>Yeo </c><00:00:44.429><c>Order </c><00:00:44.719><c>Error." </c><00:00:45.009><c>Since </c><00:00:45.299><c>this </c><00:00:45.589><c>is </c><00:00:45.879><c>the</c> 00:00:46.860 --> 00:00:46.870 align:start position:0% first one says "Single Item 4 Yeo Order Error." Since this is the 00:00:46.870 --> 00:00:51.750 align:start position:0% first one says "Single Item 4 Yeo Order Error." Since this is the customer's <00:00:47.247><c>mistake, </c><00:00:47.624><c>the </c><00:00:48.001><c>seller </c><00:00:48.378><c>does </c><00:00:48.755><c>not </c><00:00:49.132><c>need </c><00:00:49.509><c>to </c><00:00:49.886><c>bear </c><00:00:50.263><c>any </c><00:00:50.640><c>costs.</c> 00:00:51.750 --> 00:00:51.760 align:start position:0% customer's mistake, the seller does not need to bear any costs. 00:00:51.760 --> 00:00:56.939 align:start position:0% customer's mistake, the seller does not need to bear any costs. Now, <00:00:52.018><c>if </c><00:00:52.276><c>you </c><00:00:52.534><c>look </c><00:00:52.792><c>at </c><00:00:53.050><c>the </c><00:00:53.308><c>window, </c><00:00:53.566><c>it </c><00:00:53.824><c>becomes </c><00:00:54.082><c>"Buyer's </c><00:00:54.340><c>fault" </c><00:00:54.598><c>as </c><00:00:54.856><c>"4 </c><00:00:55.114><c>Yeo </c><00:00:55.372><c>Order </c><00:00:55.630><c>Error." </c><00:00:55.888><c>It</c> 00:00:56.939 --> 00:00:56.949 align:start position:0% Now, if you look at the window, it becomes "Buyer's fault" as "4 Yeo Order Error." It 00:00:56.949 --> 00:01:01.049 align:start position:0% Now, if you look at the window, it becomes "Buyer's fault" as "4 Yeo Order Error." It says <00:00:57.212><c>"Single </c><00:00:57.475><c>Item </c><00:00:57.738><c>shipping </c><00:00:58.001><c>fee </c><00:00:58.264><c>is </c><00:00:58.527><c>6,000 </c><00:00:58.790><c>won, </c><00:00:59.053><c>deducted </c><00:00:59.316><c>from </c><00:00:59.579><c>the </c><00:00:59.842><c>amount." </c><00:01:00.105><c>You </c><00:01:00.368><c>will</c> 00:01:01.049 --> 00:01:01.059 align:start position:0% says "Single Item shipping fee is 6,000 won, deducted from the amount." You will 00:01:01.059 --> 00:01:06.120 align:start position:0% says "Single Item shipping fee is 6,000 won, deducted from the amount." You will receive <00:01:01.283><c>the </c><00:01:01.507><c>item </c><00:01:01.731><c>via </c><00:01:01.955><c>cash </c><00:01:02.179><c>on </c><00:01:02.403><c>delivery, </c><00:01:02.627><c>and </c><00:01:02.851><c>the </c><00:01:03.075><c>refund </c><00:01:03.299><c>will </c><00:01:03.523><c>be </c><00:01:03.747><c>processed </c><00:01:03.971><c>excluding </c><00:01:04.195><c>the </c><00:01:04.419><c>round-trip </c><00:01:04.643><c>shipping </c><00:01:04.867><c>fee. </c><00:01:05.091><c>Since </c><00:01:05.315><c>this </c><00:01:05.539><c>is </c><00:01:05.763><c>a</c> 00:01:06.120 --> 00:01:06.130 align:start position:0% receive the item via cash on delivery, and the refund will be processed excluding the round-trip shipping fee. Since this is a 00:01:06.130 --> 00:01:06.749 align:start position:0% receive the item via cash on delivery, and the refund will be processed excluding the round-trip shipping fee. Since this is a 00:01:06.749 --> 00:01:06.759 align:start position:0% 00:01:06.759 --> 00:01:11.550 align:start position:0% buyer's <00:01:06.992><c>fault, </c><00:01:07.225><c>the </c><00:01:07.458><c>refund </c><00:01:07.691><c>will </c><00:01:07.924><c>proceed </c><00:01:08.157><c>according </c><00:01:08.390><c>to </c><00:01:08.623><c>the </c><00:01:08.856><c>payment </c><00:01:09.089><c>information, </c><00:01:09.322><c>so </c><00:01:09.555><c>please </c><00:01:09.788><c>refer </c><00:01:10.021><c>to </c><00:01:10.254><c>this </c><00:01:10.487><c>when </c><00:01:10.720><c>proceeding </c><00:01:10.953><c>with </c><00:01:11.186><c>the</c> 00:01:11.550 --> 00:01:14.609 align:start position:0% buyer's fault, the refund will proceed according to the payment information, so please refer to this when proceeding with the 00:01:14.609 --> 00:01:14.619 align:start position:0% 00:01:14.619 --> 00:01:19.680 align:start position:0% return. <00:01:14.931><c>Since </c><00:01:15.243><c>the </c><00:01:15.555><c>product </c><00:01:15.867><c>may </c><00:01:16.179><c>be </c><00:01:16.491><c>damaged </c><00:01:16.803><c>when </c><00:01:17.115><c>received, </c><00:01:17.427><c>it </c><00:01:17.739><c>is </c><00:01:18.051><c>a </c><00:01:18.363><c>good </c><00:01:18.675><c>idea </c><00:01:18.987><c>to</c> 00:01:19.680 --> 00:01:19.690 align:start position:0% return. Since the product may be damaged when received, it is a good idea to 00:01:19.690 --> 00:01:24.029 align:start position:0% return. Since the product may be damaged when received, it is a good idea to obtain <00:01:19.921><c>photos </c><00:01:20.152><c>or </c><00:01:20.383><c>videos </c><00:01:20.614><c>of </c><00:01:20.845><c>the </c><00:01:21.076><c>current </c><00:01:21.307><c>condition </c><00:01:21.538><c>of </c><00:01:21.769><c>the </c><00:01:22.000><c>product </c><00:01:22.231><c>from </c><00:01:22.462><c>the </c><00:01:22.693><c>buyer </c><00:01:22.924><c>before </c><00:01:23.155><c>submitting </c><00:01:23.386><c>the </c><00:01:23.617><c>return. </c><00:01:23.848><c>If</c> 00:01:24.029 --> 00:01:24.039 align:start position:0% obtain photos or videos of the current condition of the product from the buyer before submitting the return. If 00:01:24.039 --> 00:01:25.350 align:start position:0% obtain photos or videos of the current condition of the product from the buyer before submitting the return. If 00:01:25.350 --> 00:01:25.360 align:start position:0% 00:01:25.360 --> 00:01:30.570 align:start position:0% you <00:01:25.651><c>discover </c><00:01:25.942><c>product </c><00:01:26.233><c>damage </c><00:01:26.524><c>or </c><00:01:26.815><c>signs </c><00:01:27.106><c>of </c><00:01:27.397><c>use </c><00:01:27.688><c>based </c><00:01:27.979><c>on </c><00:01:28.270><c>this </c><00:01:28.561><c>evidence... </c><00:01:28.852><c>You </c><00:01:29.143><c>can </c><00:01:29.434><c>refuse </c><00:01:29.725><c>the </c><00:01:30.016><c>individual </c><00:01:30.307><c>item</c> 00:01:30.570 --> 00:01:30.580 align:start position:0% you discover product damage or signs of use based on this evidence... You can refuse the individual item 00:01:30.580 --> 00:01:33.150 align:start position:0% you discover product damage or signs of use based on this evidence... You can refuse the individual item or <00:01:31.345><c>receive </c><00:01:32.110><c>compensation.</c> 00:01:33.150 --> 00:01:33.160 align:start position:0% or receive compensation. 00:01:33.160 --> 00:01:37.559 align:start position:0% or receive compensation. By <00:01:33.505><c>making </c><00:01:33.850><c>these </c><00:01:34.195><c>requests, </c><00:01:34.540><c>you </c><00:01:34.885><c>can </c><00:01:35.230><c>prevent </c><00:01:35.575><c>or </c><00:01:35.920><c>avoid </c><00:01:36.265><c>unpleasant </c><00:01:36.610><c>incidents </c><00:01:36.955><c>in </c><00:01:37.300><c>advance.</c> 00:01:37.559 --> 00:01:37.569 align:start position:0% By making these requests, you can prevent or avoid unpleasant incidents in advance. 00:01:37.569 --> 00:01:38.790 align:start position:0% By making these requests, you can prevent or avoid unpleasant incidents in advance. 00:01:38.790 --> 00:01:38.800 align:start position:0% 00:01:38.800 --> 00:01:43.770 align:start position:0% Now, <00:01:39.029><c>please </c><00:01:39.258><c>check </c><00:01:39.487><c>the </c><00:01:39.716><c>product </c><00:01:39.945><c>received </c><00:01:40.174><c>from </c><00:01:40.403><c>the </c><00:01:40.632><c>customer </c><00:01:40.861><c>for </c><00:01:41.090><c>any </c><00:01:41.319><c>defects. </c><00:01:41.548><c>If </c><00:01:41.777><c>you </c><00:01:42.006><c>determine </c><00:01:42.235><c>that </c><00:01:42.464><c>there </c><00:01:42.693><c>are </c><00:01:42.922><c>no </c><00:01:43.151><c>issues, </c><00:01:43.380><c>simply</c> 00:01:43.770 --> 00:01:43.780 align:start position:0% Now, please check the product received from the customer for any defects. If you determine that there are no issues, simply 00:01:43.780 --> 00:01:48.449 align:start position:0% Now, please check the product received from the customer for any defects. If you determine that there are no issues, simply click <00:01:44.055><c>"Process </c><00:01:44.330><c>Return" </c><00:01:44.605><c>as </c><00:01:44.880><c>shown </c><00:01:45.155><c>in </c><00:01:45.430><c>the </c><00:01:45.705><c>video, </c><00:01:45.980><c>and </c><00:01:46.255><c>the </c><00:01:46.530><c>process </c><00:01:46.805><c>for </c><00:01:47.080><c>the </c><00:01:47.355><c>individual </c><00:01:47.630><c>item </c><00:01:47.905><c>will </c><00:01:48.180><c>be</c> 00:01:48.449 --> 00:01:48.459 align:start position:0% click "Process Return" as shown in the video, and the process for the individual item will be 00:01:48.459 --> 00:01:50.520 align:start position:0% click "Process Return" as shown in the video, and the process for the individual item will be complete. 00:01:50.520 --> 00:01:50.530 align:start position:0% complete. 00:01:50.530 --> 00:01:55.529 align:start position:0% complete. So <00:01:50.765><c>far, </c><00:01:51.000><c>we </c><00:01:51.235><c>have </c><00:01:51.470><c>looked </c><00:01:51.705><c>at </c><00:01:51.940><c>how </c><00:01:52.175><c>to </c><00:01:52.410><c>process </c><00:01:52.645><c>returns </c><00:01:52.880><c>when </c><00:01:53.115><c>the </c><00:01:53.350><c>customer </c><00:01:53.585><c>is </c><00:01:53.820><c>at </c><00:01:54.055><c>fault.</c> 00:01:55.529 --> 00:01:55.539 align:start position:0% So far, we have looked at how to process returns when the customer is at fault. 00:01:55.539 --> 00:02:00.650 align:start position:0% So far, we have looked at how to process returns when the customer is at fault. Next, <00:01:55.798><c>we </c><00:01:56.057><c>will </c><00:01:56.316><c>look </c><00:01:56.575><c>at </c><00:01:56.834><c>how </c><00:01:57.093><c>to </c><00:01:57.352><c>process </c><00:01:57.611><c>returns </c><00:01:57.870><c>when </c><00:01:58.129><c>the </c><00:01:58.388><c>seller </c><00:01:58.647><c>is </c><00:01:58.906><c>at </c><00:01:59.165><c>fault.</c> 00:02:00.650 --> 00:02:00.660 align:start position:0% Next, we will look at how to process returns when the seller is at fault. 00:02:00.660 --> 00:02:03.120 align:start position:0% Next, we will look at how to process returns when the seller is at fault. [Music] 00:02:03.120 --> 00:02:03.130 align:start position:0% [Music] 00:02:03.130 --> 00:02:05.130 align:start position:0% [Music]