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Are <00:00:00.339><c>you </c><00:00:00.518><c>running </c><00:00:00.697><c>an </c><00:00:00.876><c>e-commerce </c><00:00:01.055><c>business </c><00:00:01.234><c>by </c><00:00:01.413><c>any </c><00:00:01.592><c>chance</c>

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Are you running an e-commerce business by any chance
 

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Are you running an e-commerce business by any chance
?  <00:00:01.999><c>Ah, </c><00:00:02.198><c>in </c><00:00:02.397><c>that </c><00:00:02.596><c>case, </c><00:00:02.795><c>you </c><00:00:02.994><c>will </c><00:00:03.193><c>really</c>

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?  Ah, in that case, you will really
 

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?  Ah, in that case, you will really
relate <00:00:03.999><c>to </c><00:00:04.438><c>this, </c><00:00:04.877><c>but </c><00:00:05.316><c>the</c>

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relate to this, but the
 

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relate to this, but the
time <00:00:05.872><c>spent </c><00:00:06.024><c>responding </c><00:00:06.176><c>to </c><00:00:06.328><c>customer </c><00:00:06.480><c>inquiries </c><00:00:06.632><c>throughout </c><00:00:06.784><c>the </c><00:00:06.936><c>day </c><00:00:07.088><c>is </c><00:00:07.240><c>probably </c><00:00:07.392><c>quite</c>

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time spent responding to customer inquiries throughout the day is probably quite
 

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time spent responding to customer inquiries throughout the day is probably quite
substantial.  <00:00:08.439><c>Right?  </c><00:00:09.119><c>But </c><00:00:09.799><c>what</c>

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substantial.  Right?  But what
 

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substantial.  Right?  But what
if <00:00:10.302><c>99% </c><00:00:10.564><c>of </c><00:00:10.826><c>customer </c><00:00:11.088><c>service </c><00:00:11.350><c>tasks </c><00:00:11.612><c>could </c><00:00:11.874><c>be</c>

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if 99% of customer service tasks could be
 

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if 99% of customer service tasks could be
automated? <00:00:13.740><c>What </c><00:00:14.200><c>would </c><00:00:14.660><c>you </c><00:00:15.120><c>think</c>

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automated? What would you think
 

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automated? What would you think
?  <00:00:15.620><c>Today, </c><00:00:16.000><c>let's </c><00:00:16.380><c>take </c><00:00:16.760><c>a</c>

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?  Today, let's take a
 

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?  Today, let's take a
proper <00:00:17.664><c>look </c><00:00:17.928><c>at </c><00:00:18.192><c>that </c><00:00:18.456><c>innovative </c><00:00:18.720><c>method</c>

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proper look at that innovative method
 

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proper look at that innovative method
.  <00:00:19.799><c>But </c><00:00:20.358><c>actually, </c><00:00:20.917><c>not </c><00:00:21.476><c>all </c><00:00:22.035><c>customer</c>

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.  But actually, not all customer
 

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.  But actually, not all customer
situations <00:00:22.693><c>are </c><00:00:23.066><c>equally </c><00:00:23.439><c>difficult</c>

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situations are equally difficult
 

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situations are equally difficult
.  <00:00:24.412><c>Now, </c><00:00:25.225><c>if </c><00:00:26.038><c>you</c>

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.  Now, if you
 

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.  Now, if you
take <00:00:26.471><c>a </c><00:00:26.663><c>look </c><00:00:26.855><c>at </c><00:00:27.047><c>this </c><00:00:27.239><c>chart </c><00:00:27.431><c>here, </c><00:00:27.623><c>it </c><00:00:27.815><c>clearly </c><00:00:28.007><c>reflects </c><00:00:28.199><c>reality.</c>

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take a look at this chart here, it clearly reflects reality.
 

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take a look at this chart here, it clearly reflects reality.
About <00:00:28.972><c>70% </c><00:00:29.425><c>of </c><00:00:29.878><c>the </c><00:00:30.331><c>customers </c><00:00:30.784><c>ask, </c><00:00:31.237><c>"</c>

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About 70% of the customers ask, "
 

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About 70% of the customers ask, "
When <00:00:31.601><c>will </c><00:00:31.763><c>it </c><00:00:31.925><c>be </c><00:00:32.087><c>delivered?"  </c><00:00:32.249><c>These </c><00:00:32.411><c>are </c><00:00:32.573><c>simple </c><00:00:32.735><c>questions </c><00:00:32.897><c>that </c><00:00:33.059><c>come </c><00:00:33.221><c>up </c><00:00:33.383><c>all </c><00:00:33.545><c>the </c><00:00:33.707><c>time</c>

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When will it be delivered?"  These are simple questions that come up all the time
 

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When will it be delivered?"  These are simple questions that come up all the time
.  <00:00:34.340><c>The </c><00:00:34.680><c>real </c><00:00:35.020><c>problem </c><00:00:35.360><c>is </c><00:00:35.700><c>that </c><00:00:36.040><c>the</c>

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.  The real problem is that the
 

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.  The real problem is that the
remaining <00:00:37.146><c>30%—complex </c><00:00:37.292><c>questions </c><00:00:37.438><c>like </c><00:00:37.584><c>whether </c><00:00:37.730><c>there </c><00:00:37.876><c>is </c><00:00:38.022><c>a </c><00:00:38.168><c>problem </c><00:00:38.314><c>with </c><00:00:38.460><c>the </c><00:00:38.606><c>product—are </c><00:00:38.752><c>right</c>

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remaining 30%—complex questions like whether there is a problem with the product—are right
 

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here.  <00:00:42.160><c>This </c><00:00:42.640><c>is </c><00:00:43.120><c>actually </c><00:00:43.600><c>a</c>

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here.  This is actually a
 

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real <00:00:46.510><c>headache </c><00:00:46.700><c>that </c><00:00:46.890><c>most </c><00:00:47.080><c>companies </c><00:00:47.270><c>are </c><00:00:47.460><c>racking </c><00:00:47.650><c>their </c><00:00:47.840><c>brains </c><00:00:48.030><c>over </c><00:00:48.220><c>every </c><00:00:48.410><c>day.  </c><00:00:48.600><c>So</c>

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real headache that most companies are racking their brains over every day.  So
 

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real headache that most companies are racking their brains over every day.  So
what <00:00:49.169><c>came </c><00:00:49.459><c>out </c><00:00:49.749><c>of </c><00:00:50.039><c>that?  </c><00:00:50.329><c>It </c><00:00:50.619><c>was </c><00:00:50.909><c>a </c><00:00:51.199><c>rule-based</c>

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what came out of that?  It was a rule-based
 

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what came out of that?  It was a rule-based
chatbot. <00:00:52.660><c>These </c><00:00:53.640><c>chatbots</c>

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chatbot. These chatbots
 

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chatbot. These chatbots
answered <00:00:54.130><c>only </c><00:00:54.300><c>specific </c><00:00:54.470><c>questions </c><00:00:54.640><c>like </c><00:00:54.810><c>the </c><00:00:54.980><c>one </c><00:00:55.150><c>on </c><00:00:55.320><c>the </c><00:00:55.490><c>left, </c><00:00:55.660><c>and </c><00:00:55.830><c>they</c>

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answered only specific questions like the one on the left, and they
 

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handled <00:00:59.144><c>the </c><00:00:59.209><c>70% </c><00:00:59.274><c>of </c><00:00:59.339><c>the </c><00:00:59.404><c>simple </c><00:00:59.469><c>tasks </c><00:00:59.534><c>quite </c><00:00:59.599><c>well.  </c><00:00:59.664><c>It </c><00:00:59.729><c>was </c><00:00:59.794><c>successful.</c>

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handled the 70% of the simple tasks quite well.  It was successful.
 

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handled the 70% of the simple tasks quite well.  It was successful.
But <00:01:01.439><c>the </c><00:01:01.519><c>problem </c><00:01:01.599><c>is </c><00:01:01.679><c>the </c><00:01:01.759><c>right </c><00:01:01.839><c>side.   </c><00:01:01.919><c>As </c><00:01:01.999><c>for</c>

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But the problem is the right side.   As for
 

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that <00:01:06.199><c>complex </c><00:01:06.678><c>30% </c><00:01:07.157><c>of</c>

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that complex 30% of
 

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that complex 30% of
problems <00:01:08.037><c>that </c><00:01:08.154><c>really </c><00:01:08.271><c>drain </c><00:01:08.388><c>the </c><00:01:08.505><c>agents' </c><00:01:08.622><c>time </c><00:01:08.739><c>and </c><00:01:08.856><c>energy.  </c><00:01:08.973><c>Ah, </c><00:01:09.090><c>this </c><00:01:09.207><c>remained </c><00:01:09.324><c>exactly </c><00:01:09.441><c>as </c><00:01:09.558><c>it </c><00:01:09.675><c>was</c>

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problems that really drain the agents' time and energy.  Ah, this remained exactly as it was
 

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problems that really drain the agents' time and energy.  Ah, this remained exactly as it was
.  <00:01:10.120><c>So, </c><00:01:10.360><c>it </c><00:01:10.600><c>means </c><00:01:10.840><c>that </c><00:01:11.080><c>none </c><00:01:11.320><c>of </c><00:01:11.560><c>the </c><00:01:11.800><c>really </c><00:01:12.040><c>important</c>

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.  So, it means that none of the really important
 

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.  So, it means that none of the really important
headaches <00:01:13.132><c>have </c><00:01:13.785><c>been </c><00:01:14.438><c>resolved</c>

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headaches have been resolved
 

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headaches have been resolved
.  <00:01:15.160><c>Now, </c><00:01:15.640><c>you </c><00:01:16.120><c>might </c><00:01:16.600><c>be</c>

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.  Now, you might be
 

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.  Now, you might be
thinking <00:01:17.240><c>this, </c><00:01:17.640><c>right?  </c><00:01:18.040><c>Uh, </c><00:01:18.440><c>then </c><00:01:18.840><c>could</c>

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thinking this, right?  Uh, then could
 

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n't <00:01:22.595><c>we </c><00:01:22.711><c>just </c><00:01:22.827><c>attach </c><00:01:22.943><c>a </c><00:01:23.059><c>generative </c><00:01:23.175><c>AI </c><00:01:23.291><c>like </c><00:01:23.407><c>the </c><00:01:23.523><c>trendy </c><00:01:23.639><c>GPT?   </c><00:01:23.755><c>yes</c>

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n't we just attach a generative AI like the trendy GPT?   yes
 

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n't we just attach a generative AI like the trendy GPT?   yes
.  <00:01:24.662><c>I </c><00:01:24.924><c>thought </c><00:01:25.186><c>so </c><00:01:25.448><c>too.  </c><00:01:25.710><c>But </c><00:01:25.972><c>even </c><00:01:26.234><c>if</c>

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.  I thought so too.  But even if
 

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.  I thought so too.  But even if
this <00:01:26.704><c>isn't </c><00:01:26.929><c>as </c><00:01:27.154><c>simple </c><00:01:27.379><c>a </c><00:01:27.604><c>problem </c><00:01:27.829><c>as </c><00:01:28.054><c>I </c><00:01:28.279><c>thought</c>

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this isn't as simple a problem as I thought
 

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this isn't as simple a problem as I thought
.  <00:01:28.960><c>Rather, </c><00:01:29.280><c>it </c><00:01:29.600><c>carried </c><00:01:29.920><c>a </c><00:01:30.240><c>really </c><00:01:30.560><c>big, </c><00:01:30.880><c>perhaps </c><00:01:31.200><c>even</c>

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.  Rather, it carried a really big, perhaps even
 

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.  Rather, it carried a really big, perhaps even
fatal, <00:01:33.320><c>risk.</c>

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fatal, risk.
 

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fatal, risk.
What <00:01:34.498><c>kind </c><00:01:34.636><c>of </c><00:01:34.774><c>risk, </c><00:01:34.912><c>you </c><00:01:35.050><c>ask?  </c><00:01:35.188><c>Let's </c><00:01:35.326><c>take </c><00:01:35.464><c>a </c><00:01:35.602><c>look </c><00:01:35.740><c>right </c><00:01:35.878><c>away</c>

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What kind of risk, you ask?  Let's take a look right away
 

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What kind of risk, you ask?  Let's take a look right away
.  <00:01:36.400><c>This </c><00:01:36.760><c>is </c><00:01:37.120><c>exactly </c><00:01:37.480><c>it. </c><00:01:37.840><c>This </c><00:01:38.200><c>slide</c>

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.  This is exactly it. This slide
 

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.  This is exactly it. This slide
shows <00:01:38.902><c>the </c><00:01:39.124><c>reason </c><00:01:39.346><c>in </c><00:01:39.568><c>a </c><00:01:39.790><c>very </c><00:01:40.012><c>stark </c><00:01:40.234><c>way</c>

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shows the reason in a very stark way
 

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shows the reason in a very stark way
.  <00:01:40.649><c>If </c><00:01:40.859><c>you </c><00:01:41.069><c>just </c><00:01:41.279><c>apply </c><00:01:41.489><c>general </c><00:01:41.699><c>AI </c><00:01:41.909><c>to </c><00:01:42.119><c>CS, </c><00:01:42.329><c>there </c><00:01:42.539><c>could </c><00:01:42.749><c>be</c>

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.  If you just apply general AI to CS, there could be
 

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three <00:01:45.519><c>problems </c><00:01:45.758><c>that </c><00:01:45.997><c>are </c><00:01:46.236><c>practically </c><00:01:46.475><c>catastrophic</c>

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three problems that are practically catastrophic
 

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three problems that are practically catastrophic
.  <00:01:47.079><c>First, </c><00:01:47.439><c>they </c><00:01:47.799><c>just </c><00:01:48.159><c>keep </c><00:01:48.519><c>giving</c>

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.  First, they just keep giving
 

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.  First, they just keep giving
nonsensical <00:01:49.080><c>answers </c><00:01:49.280><c>that </c><00:01:49.480><c>are </c><00:01:49.680><c>completely </c><00:01:49.880><c>different </c><00:01:50.080><c>from </c><00:01:50.280><c>our </c><00:01:50.480><c>company's </c><00:01:50.680><c>official </c><00:01:50.880><c>information</c>

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nonsensical answers that are completely different from our company's official information
 

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nonsensical answers that are completely different from our company's official information
.  <00:01:51.246><c>Second, </c><00:01:51.532><c>and </c><00:01:51.818><c>this </c><00:01:52.104><c>is </c><00:01:52.390><c>the </c><00:01:52.676><c>really</c>

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.  Second, and this is the really
 

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.  Second, and this is the really
scary <00:01:53.127><c>part, </c><00:01:53.334><c>they </c><00:01:53.541><c>just </c><00:01:53.748><c>make </c><00:01:53.955><c>up </c><00:01:54.162><c>plausible </c><00:01:54.369><c>facts </c><00:01:54.576><c>that </c><00:01:54.783><c>don't </c><00:01:54.990><c>even </c><00:01:55.197><c>exist</c>

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scary part, they just make up plausible facts that don't even exist
 

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scary part, they just make up plausible facts that don't even exist
.  <00:01:56.280><c>This </c><00:01:57.240><c>is</c>

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.  This is
 

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.  This is
called <00:01:57.936><c>a </c><00:01:58.272><c>hallucinatory </c><00:01:58.608><c>phenomenon.   </c><00:01:58.944><c>There </c><00:01:59.280><c>are</c>

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called a hallucinatory phenomenon.   There are
 

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called a hallucinatory phenomenon.   There are
even <00:01:59.849><c>many </c><00:01:59.979><c>cases </c><00:02:00.109><c>where </c><00:02:00.239><c>one </c><00:02:00.369><c>cannot </c><00:02:00.499><c>find </c><00:02:00.629><c>information </c><00:02:00.759><c>that </c><00:02:00.889><c>is </c><00:02:01.019><c>clearly </c><00:02:01.149><c>available</c>

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even many cases where one cannot find information that is clearly available
 

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even many cases where one cannot find information that is clearly available
.  <00:02:01.919><c>Think </c><00:02:02.399><c>about </c><00:02:02.879><c>it</c>

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.  Think about it
 

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.  Think about it
.  <00:02:03.464><c>If </c><00:02:03.688><c>a </c><00:02:03.912><c>single </c><00:02:04.136><c>wrong </c><00:02:04.360><c>answer </c><00:02:04.584><c>could </c><00:02:04.808><c>send </c><00:02:05.032><c>our</c>

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.  If a single wrong answer could send our
 

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.  If a single wrong answer could send our
brand <00:02:05.559><c>credibility </c><00:02:05.798><c>plummeting </c><00:02:06.037><c>in </c><00:02:06.276><c>an </c><00:02:06.515><c>instant, </c><00:02:06.754><c>oh</c>

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brand credibility plummeting in an instant, oh
 

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brand credibility plummeting in an instant, oh
my,

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my,
 

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my,
just <00:02:09.399><c>imagining </c><00:02:09.839><c>it </c><00:02:10.279><c>is </c><00:02:10.719><c>terrifying.  </c><00:02:11.159><c>A</c>

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just imagining it is terrifying.  A
 

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just imagining it is terrifying.  A
single <00:02:11.765><c>remark </c><00:02:12.050><c>from </c><00:02:12.335><c>Neoldam, </c><00:02:12.620><c>who </c><00:02:12.905><c>experienced </c><00:02:13.190><c>this </c><00:02:13.475><c>firsthand, </c><00:02:13.760><c>perfectly</c>

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single remark from Neoldam, who experienced this firsthand, perfectly
 

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single remark from Neoldam, who experienced this firsthand, perfectly
captures <00:02:14.454><c>the </c><00:02:14.589><c>core </c><00:02:14.724><c>of </c><00:02:14.859><c>the </c><00:02:14.994><c>problem.   </c><00:02:15.129><c>Listen </c><00:02:15.264><c>to </c><00:02:15.399><c>this</c>

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captures the core of the problem.   Listen to this
 

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captures the core of the problem.   Listen to this
.  <00:02:16.794><c>If </c><00:02:17.228><c>the </c><00:02:17.662><c>AI ​​</c><00:02:18.096><c>causes </c><00:02:18.530><c>hallucinations </c><00:02:18.964><c>in </c><00:02:19.398><c>CS,</c>

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.  If the AI ​​causes hallucinations in CS,
 

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.  If the AI ​​causes hallucinations in CS,
chaos <00:02:20.689><c>ensues </c><00:02:21.538><c>immediately.  </c><00:02:22.387><c>Wow, </c><00:02:23.236><c>is</c>

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chaos ensues immediately.  Wow, is
 

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chaos ensues immediately.  Wow, is
there <00:02:24.360><c>a </c><00:02:24.560><c>more </c><00:02:24.760><c>accurate </c><00:02:24.960><c>way </c><00:02:25.160><c>to </c><00:02:25.360><c>put </c><00:02:25.560><c>it?</c>

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there a more accurate way to put it?
 

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there a more accurate way to put it?
Isn't <00:02:26.779><c>this </c><00:02:26.998><c>some </c><00:02:27.217><c>kind </c><00:02:27.436><c>of </c><00:02:27.655><c>theory?  </c><00:02:27.874><c>It </c><00:02:28.093><c>is </c><00:02:28.312><c>a</c>

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Isn't this some kind of theory?  It is a
 

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Isn't this some kind of theory?  It is a
truly <00:02:28.942><c>painful </c><00:02:29.204><c>experience </c><00:02:29.466><c>gained </c><00:02:29.728><c>through </c><00:02:29.990><c>bloodshed </c><00:02:30.252><c>in </c><00:02:30.514><c>the </c><00:02:30.776><c>actual </c><00:02:31.038><c>field</c>

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truly painful experience gained through bloodshed in the actual field
 

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truly painful experience gained through bloodshed in the actual field
.  <00:02:31.970><c>Wait, </c><00:02:32.540><c>then </c><00:02:33.110><c>is </c><00:02:33.680><c>there</c>

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.  Wait, then is there
 

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.  Wait, then is there
no <00:02:34.404><c>way? </c><00:02:34.648><c>Is </c><00:02:34.892><c>there </c><00:02:35.136><c>no </c><00:02:35.380><c>way </c><00:02:35.624><c>to </c><00:02:35.868><c>borrow </c><00:02:36.112><c>just </c><00:02:36.356><c>the</c>

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no way? Is there no way to borrow just the
 

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no way? Is there no way to borrow just the
AI's <00:02:36.986><c>smart </c><00:02:37.252><c>head </c><00:02:37.518><c>while </c><00:02:37.784><c>completely </c><00:02:38.050><c>avoiding </c><00:02:38.316><c>this </c><00:02:38.582><c>extremely </c><00:02:38.848><c>dangerous </c><00:02:39.114><c>hallucination</c>

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AI's smart head while completely avoiding this extremely dangerous hallucination
 

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AI's smart head while completely avoiding this extremely dangerous hallucination
?

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?
 

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?
The <00:02:44.413><c>answer </c><00:02:44.706><c>lay </c><00:02:44.999><c>precisely </c><00:02:45.292><c>in </c><00:02:45.585><c>hybrid </c><00:02:45.878><c>AI</c>

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The answer lay precisely in hybrid AI
 

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The answer lay precisely in hybrid AI
.  <00:02:46.693><c>The </c><00:02:46.986><c>core </c><00:02:47.279><c>of </c><00:02:47.572><c>Chaebon </c><00:02:47.865><c>Now </c><00:02:48.158><c>AI</c>

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.  The core of Chaebon Now AI
 

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.  The core of Chaebon Now AI
is.  <00:02:48.973><c>This </c><00:02:49.266><c>is </c><00:02:49.559><c>exactly </c><00:02:49.852><c>it.  </c><00:02:50.145><c>Reliability </c><00:02:50.438><c>and</c>

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is.  This is exactly it.  Reliability and
 

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is.  This is exactly it.  Reliability and
intelligence. <00:02:51.465><c>That </c><00:02:51.611><c>is </c><00:02:51.757><c>how </c><00:02:51.903><c>you </c><00:02:52.049><c>manage </c><00:02:52.195><c>to </c><00:02:52.341><c>catch </c><00:02:52.487><c>these </c><00:02:52.633><c>two </c><00:02:52.779><c>rabbits </c><00:02:52.925><c>at </c><00:02:53.071><c>once</c>

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intelligence. That is how you manage to catch these two rabbits at once
 

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intelligence. That is how you manage to catch these two rabbits at once
.  <00:02:54.780><c>Now, </c><00:02:56.080><c>at</c>

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.  Now, at
 

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.  Now, at
the <00:02:56.914><c>heart </c><00:02:57.229><c>of </c><00:02:57.544><c>that </c><00:02:57.859><c>secret </c><00:02:58.174><c>lies </c><00:02:58.489><c>this </c><00:02:58.804><c>hybrid </c><00:02:59.119><c>AI</c>

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the heart of that secret lies this hybrid AI
 

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the heart of that secret lies this hybrid AI
engine.  <00:02:59.883><c>To </c><00:03:00.126><c>put </c><00:03:00.369><c>it </c><00:03:00.612><c>simply, </c><00:03:00.855><c>you </c><00:03:01.098><c>can </c><00:03:01.341><c>think </c><00:03:01.584><c>of </c><00:03:01.827><c>this </c><00:03:02.070><c>as </c><00:03:02.313><c>an</c>

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engine.  To put it simply, you can think of this as an
 

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engine.  To put it simply, you can think of this as an
AI <00:03:03.386><c>with </c><00:03:04.092><c>three </c><00:03:04.798><c>brains</c>

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AI with three brains
 

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AI with three brains
.  <00:03:06.146><c>The </c><00:03:06.852><c>first </c><00:03:07.558><c>brain</c>

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.  The first brain
 

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.  The first brain
strictly <00:03:08.700><c>processes </c><00:03:09.360><c>fixed </c><00:03:10.020><c>scenarios, </c><00:03:10.680><c>the</c>

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strictly processes fixed scenarios, the
 

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strictly processes fixed scenarios, the
second <00:03:11.159><c>brain </c><00:03:11.318><c>speaks </c><00:03:11.477><c>only </c><00:03:11.636><c>the </c><00:03:11.795><c>correct </c><00:03:11.954><c>answers </c><00:03:12.113><c>learned </c><00:03:12.272><c>through </c><00:03:12.431><c>machine </c><00:03:12.590><c>learning,</c>

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second brain speaks only the correct answers learned through machine learning,
 

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second brain speaks only the correct answers learned through machine learning,
and <00:03:14.039><c>the </c><00:03:14.839><c>final, </c><00:03:15.639><c>third</c>

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and the final, third
 

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and the final, third
brain <00:03:16.351><c>is </c><00:03:16.823><c>that </c><00:03:17.295><c>smart, </c><00:03:17.767><c>advanced </c><00:03:18.239><c>AI</c>

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brain is that smart, advanced AI
 

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brain is that smart, advanced AI
. <00:03:18.905><c>It </c><00:03:19.090><c>intelligently </c><00:03:19.275><c>combines </c><00:03:19.460><c>these </c><00:03:19.645><c>three </c><00:03:19.830><c>components </c><00:03:20.015><c>according </c><00:03:20.200><c>to </c><00:03:20.385><c>the </c><00:03:20.570><c>situation </c><00:03:20.755><c>to</c>

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. It intelligently combines these three components according to the situation to
 

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find <00:03:24.489><c>the </c><00:03:24.739><c>most </c><00:03:24.989><c>accurate </c><00:03:25.239><c>answer </c><00:03:25.489><c>by </c><00:03:25.739><c>any </c><00:03:25.989><c>means </c><00:03:26.239><c>necessary.</c>

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find the most accurate answer by any means necessary.
 

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find the most accurate answer by any means necessary.
So, <00:03:27.312><c>it </c><00:03:27.465><c>is </c><00:03:27.618><c>a </c><00:03:27.771><c>very </c><00:03:27.924><c>clever </c><00:03:28.077><c>method </c><00:03:28.230><c>that </c><00:03:28.383><c>drastically </c><00:03:28.536><c>reduces </c><00:03:28.689><c>risk </c><00:03:28.842><c>and </c><00:03:28.995><c>maximizes </c><00:03:29.148><c>accuracy</c>

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So, it is a very clever method that drastically reduces risk and maximizes accuracy
 

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.  <00:03:34.120><c>If</c>

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.  If
 

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.  If
you <00:03:34.886><c>look </c><00:03:35.012><c>at </c><00:03:35.138><c>this </c><00:03:35.264><c>picture, </c><00:03:35.390><c>it </c><00:03:35.516><c>is </c><00:03:35.642><c>really </c><00:03:35.768><c>easy </c><00:03:35.894><c>to </c><00:03:36.020><c>understand </c><00:03:36.146><c>how </c><00:03:36.272><c>this </c><00:03:36.398><c>works.</c>

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you look at this picture, it is really easy to understand how this works.
 

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There <00:03:39.770><c>is </c><00:03:39.941><c>a </c><00:03:40.112><c>specific </c><00:03:40.283><c>order </c><00:03:40.454><c>in </c><00:03:40.625><c>which </c><00:03:40.796><c>ChaebonNow </c><00:03:40.967><c>AI </c><00:03:41.138><c>selects </c><00:03:41.309><c>the </c><00:03:41.480><c>answer.  </c><00:03:41.651><c>Okay, </c><00:03:41.822><c>Step </c><00:03:41.993><c>1.</c>

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There is a specific order in which ChaebonNow AI selects the answer.  Okay, Step 1.
 

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There is a specific order in which ChaebonNow AI selects the answer.  Okay, Step 1.
Where <00:03:42.859><c>is </c><00:03:43.399><c>my </c><00:03:43.939><c>order?  </c><00:03:44.479><c>The</c>

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Where is my order?  The
 

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Where is my order?  The
main <00:03:45.319><c>scenario </c><00:03:45.518><c>unconditionally </c><00:03:45.717><c>handles </c><00:03:45.916><c>such </c><00:03:46.115><c>very </c><00:03:46.314><c>formalized </c><00:03:46.513><c>questions.</c>

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main scenario unconditionally handles such very formalized questions.
 

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main scenario unconditionally handles such very formalized questions.
There's <00:03:47.528><c>no </c><00:03:47.737><c>way </c><00:03:47.946><c>to </c><00:03:48.155><c>make </c><00:03:48.364><c>a </c><00:03:48.573><c>mistake, </c><00:03:48.782><c>right?  </c><00:03:48.991><c>Next, </c><00:03:49.200><c>please</c>

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There's no way to make a mistake, right?  Next, please
 

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There's no way to make a mistake, right?  Next, please
let <00:03:50.262><c>me </c><00:03:50.524><c>know </c><00:03:50.786><c>the </c><00:03:51.048><c>refund </c><00:03:51.310><c>policy </c><00:03:51.572><c>for </c><00:03:51.834><c>Step </c><00:03:52.096><c>2.  </c><00:03:52.358><c>The</c>

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let me know the refund policy for Step 2.  The
 

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let me know the refund policy for Step 2.  The
important <00:03:52.621><c>content </c><00:03:52.723><c>is </c><00:03:52.825><c>that </c><00:03:52.927><c>getting </c><00:03:53.029><c>even </c><00:03:53.131><c>a </c><00:03:53.233><c>single </c><00:03:53.335><c>letter </c><00:03:53.437><c>wrong </c><00:03:53.539><c>would </c><00:03:53.641><c>be </c><00:03:53.743><c>a </c><00:03:53.845><c>big </c><00:03:53.947><c>problem</c>

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important content is that getting even a single letter wrong would be a big problem
 

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important content is that getting even a single letter wrong would be a big problem
.  <00:03:56.599><c>It</c>

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.  It
 

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.  It
simply <00:03:57.239><c>displays </c><00:03:57.358><c>the </c><00:03:57.477><c>ML </c><00:03:57.596><c>answer </c><00:03:57.715><c>that </c><00:03:57.834><c>has </c><00:03:57.953><c>been </c><00:03:58.072><c>perfectly </c><00:03:58.191><c>written </c><00:03:58.310><c>in </c><00:03:58.429><c>advance</c>

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simply displays the ML answer that has been perfectly written in advance
 

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simply displays the ML answer that has been perfectly written in advance
.  <00:03:58.819><c>I </c><00:03:58.958><c>absolutely </c><00:03:59.097><c>never </c><00:03:59.236><c>[snor] </c><00:03:59.375><c>leave </c><00:03:59.514><c>it </c><00:03:59.653><c>to </c><00:03:59.792><c>AI</c>

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.  I absolutely never [snor] leave it to AI
 

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.  I absolutely never [snor] leave it to AI
.  <00:04:01.160><c>And </c><00:04:01.920><c>then, </c><00:04:02.680><c>the</c>

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.  And then, the
 

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.  And then, the
really <00:04:03.439><c>complex </c><00:04:03.919><c>and </c><00:04:04.399><c>ambiguous</c>

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really complex and ambiguous
 

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really complex and ambiguous
question <00:04:04.937><c>that </c><00:04:05.075><c>went </c><00:04:05.213><c>through </c><00:04:05.351><c>all </c><00:04:05.489><c>of </c><00:04:05.627><c>this.  </c><00:04:05.765><c>For </c><00:04:05.903><c>example, </c><00:04:06.041><c>how </c><00:04:06.179><c>should </c><00:04:06.317><c>I </c><00:04:06.455><c>clean </c><00:04:06.593><c>this </c><00:04:06.731><c>coffee </c><00:04:06.869><c>machine</c>

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question that went through all of this.  For example, how should I clean this coffee machine
 

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question that went through all of this.  For example, how should I clean this coffee machine
?  <00:04:07.709><c>It </c><00:04:08.179><c>is </c><00:04:08.649><c>precisely </c><00:04:09.119><c>at</c>

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?  It is precisely at
 

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?  It is precisely at
that <00:04:09.657><c>moment, </c><00:04:09.914><c>in </c><00:04:10.171><c>the </c><00:04:10.428><c>final </c><00:04:10.685><c>third </c><00:04:10.942><c>stage, </c><00:04:11.199><c>that </c><00:04:11.456><c>the </c><00:04:11.713><c>real</c>

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that moment, in the final third stage, that the real
 

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that moment, in the final third stage, that the real
AI <00:04:12.223><c>steps </c><00:04:12.406><c>in </c><00:04:12.589><c>to </c><00:04:12.772><c>answer </c><00:04:12.955><c>the </c><00:04:13.138><c>same </c><00:04:13.321><c>question.  </c><00:04:13.504><c>Safety, </c><00:04:13.687><c>and </c><00:04:13.870><c>more</c>

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AI steps in to answer the same question.  Safety, and more
 

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AI steps in to answer the same question.  Safety, and more
safety.  <00:04:14.400><c>Reliability </c><00:04:14.760><c>is </c><00:04:15.120><c>the </c><00:04:15.480><c>top </c><00:04:15.840><c>priority</c>

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safety.  Reliability is the top priority
 

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safety.  Reliability is the top priority
.  <00:04:16.259><c>Isn't </c><00:04:16.478><c>it </c><00:04:16.697><c>really </c><00:04:16.916><c>smart?  </c><00:04:17.135><c>Let </c><00:04:17.354><c>me </c><00:04:17.573><c>give </c><00:04:17.792><c>you </c><00:04:18.011><c>an </c><00:04:18.230><c>example</c>

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.  Isn't it really smart?  Let me give you an example
 

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.  Isn't it really smart?  Let me give you an example
.  <00:04:18.959><c>Where </c><00:04:19.399><c>is </c><00:04:19.839><c>my </c><00:04:20.279><c>order</c>

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.  Where is my order
 

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.  Where is my order
?  <00:04:21.296><c>What </c><00:04:21.752><c>is </c><00:04:22.208><c>this?  </c><00:04:22.664><c>Yes, </c><00:04:23.120><c>that</c>

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?  What is this?  Yes, that
 

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?  What is this?  Yes, that
is <00:04:23.702><c>the </c><00:04:23.964><c>most </c><00:04:24.226><c>basic </c><00:04:24.488><c>question.  </c><00:04:24.750><c>This </c><00:04:25.012><c>is </c><00:04:25.274><c>unconditionally</c>

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is the most basic question.  This is unconditionally
 

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handled <00:04:28.520><c>by </c><00:04:28.680><c>Step </c><00:04:28.840><c>1, </c><00:04:29.000><c>the </c><00:04:29.160><c>safest </c><00:04:29.320><c>main </c><00:04:29.480><c>scenario.  </c><00:04:29.640><c>There </c><00:04:29.800><c>are </c><00:04:29.960><c>zero </c><00:04:30.120><c>mistakes.   </c><00:04:30.280><c>Okay</c>

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handled by Step 1, the safest main scenario.  There are zero mistakes.   Okay
 

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handled by Step 1, the safest main scenario.  There are zero mistakes.   Okay
, <00:04:31.550><c>then </c><00:04:31.780><c>please </c><00:04:32.010><c>let </c><00:04:32.240><c>me </c><00:04:32.470><c>know </c><00:04:32.700><c>the </c><00:04:32.930><c>refund </c><00:04:33.160><c>policy.</c>

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, then please let me know the refund policy.
 

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, then please let me know the refund policy.
How <00:04:34.153><c>about </c><00:04:34.466><c>this?  </c><00:04:34.779><c>You </c><00:04:35.092><c>know, </c><00:04:35.405><c>if </c><00:04:35.718><c>you</c>

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How about this?  You know, if you
 

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How about this?  You know, if you
get <00:04:36.223><c>even </c><00:04:36.366><c>one </c><00:04:36.509><c>word </c><00:04:36.652><c>wrong </c><00:04:36.795><c>in </c><00:04:36.938><c>this, </c><00:04:37.081><c>it'll </c><00:04:37.224><c>be </c><00:04:37.367><c>a </c><00:04:37.510><c>really </c><00:04:37.653><c>big </c><00:04:37.796><c>problem.</c>

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get even one word wrong in this, it'll be a really big problem.
 

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get even one word wrong in this, it'll be a really big problem.
So, <00:04:38.944><c>you </c><00:04:39.168><c>shouldn't </c><00:04:39.392><c>give </c><00:04:39.616><c>AI </c><00:04:39.840><c>a </c><00:04:40.064><c>chance </c><00:04:40.288><c>to </c><00:04:40.512><c>exercise </c><00:04:40.736><c>its </c><00:04:40.960><c>imagination</c>

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So, you shouldn't give AI a chance to exercise its imagination
 

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So, you shouldn't give AI a chance to exercise its imagination
.  <00:04:41.906><c>It </c><00:04:42.572><c>delivers </c><00:04:43.238><c>a</c>

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.  It delivers a
 

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.  It delivers a
perfectly <00:04:44.142><c>accurate </c><00:04:44.404><c>ML </c><00:04:44.666><c>answer </c><00:04:44.928><c>entered </c><00:04:45.190><c>in </c><00:04:45.452><c>advance </c><00:04:45.714><c>as </c><00:04:45.976><c>if </c><00:04:46.238><c>simply</c>

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perfectly accurate ML answer entered in advance as if simply
 

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perfectly accurate ML answer entered in advance as if simply
copying <00:04:47.333><c>and </c><00:04:47.826><c>pasting </c><00:04:48.319><c>it</c>

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copying and pasting it
 

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copying and pasting it
.  <00:04:49.153><c>The </c><00:04:49.387><c>probability </c><00:04:49.621><c>of </c><00:04:49.855><c>error </c><00:04:50.089><c>converges </c><00:04:50.323><c>to </c><00:04:50.557><c>0</c>

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.  The probability of error converges to 0
 

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.  The probability of error converges to 0
.

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.
 

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.
And <00:04:52.546><c>this </c><00:04:52.652><c>is </c><00:04:52.758><c>exactly </c><00:04:52.864><c>when </c><00:04:52.970><c>a </c><00:04:53.076><c>somewhat </c><00:04:53.182><c>subtle </c><00:04:53.288><c>and </c><00:04:53.394><c>complex </c><00:04:53.500><c>question </c><00:04:53.606><c>comes </c><00:04:53.712><c>in, </c><00:04:53.818><c>one </c><00:04:53.924><c>that </c><00:04:54.030><c>has </c><00:04:54.136><c>no </c><00:04:54.242><c>fixed </c><00:04:54.348><c>answer, </c><00:04:54.454><c>such </c><00:04:54.560><c>as, </c><00:04:54.666><c>"Can </c><00:04:54.772><c>this </c><00:04:54.878><c>volume </c><00:04:54.984><c>support </c><00:04:55.090><c>pad </c><00:04:55.196><c>be</c>

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And this is exactly when a somewhat subtle and complex question comes in, one that has no fixed answer, such as, "Can this volume support pad be
 

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And this is exactly when a somewhat subtle and complex question comes in, one that has no fixed answer, such as, "Can this volume support pad be
attached <00:04:56.439><c>and </c><00:04:57.119><c>detached?"</c>

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attached and detached?"
 

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Finally, <00:05:05.400><c>our</c>

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Finally, our
 

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Finally, our
hero, <00:05:05.991><c>Level </c><00:05:06.223><c>3 </c><00:05:06.455><c>Advanced </c><00:05:06.687><c>AI, </c><00:05:06.919><c>steps </c><00:05:07.151><c>up </c><00:05:07.383><c>and </c><00:05:07.615><c>shows </c><00:05:07.847><c>off </c><00:05:08.079><c>its</c>

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hero, Level 3 Advanced AI, steps up and shows off its
 

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hero, Level 3 Advanced AI, steps up and shows off its
skills.  <00:05:09.479><c>Now, </c><00:05:10.039><c>but </c><00:05:10.599><c>is </c><00:05:11.159><c>just</c>

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skills.  Now, but is just
 

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skills.  Now, but is just
being <00:05:12.173><c>accurate </c><00:05:12.746><c>enough?  </c><00:05:13.319><c>No.</c>

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being accurate enough?  No.
 

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being accurate enough?  No.
Customers <00:05:14.258><c>want </c><00:05:14.436><c>something </c><00:05:14.614><c>natural, </c><00:05:14.792><c>like </c><00:05:14.970><c>having </c><00:05:15.148><c>a </c><00:05:15.326><c>conversation </c><00:05:15.504><c>with </c><00:05:15.682><c>a </c><00:05:15.860><c>real </c><00:05:16.038><c>person</c>

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Customers want something natural, like having a conversation with a real person
 

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Customers want something natural, like having a conversation with a real person
.

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.
 

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.
ChabonNow <00:05:21.479><c>AI</c>

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ChabonNow AI
 

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ChabonNow AI
solved <00:05:21.893><c>this </c><00:05:21.986><c>problem </c><00:05:22.079><c>with </c><00:05:22.172><c>a </c><00:05:22.265><c>very </c><00:05:22.358><c>amazing </c><00:05:22.451><c>feature </c><00:05:22.544><c>called </c><00:05:22.637><c>threads.   </c><00:05:22.730><c>Let's </c><00:05:22.823><c>take </c><00:05:22.916><c>a </c><00:05:23.009><c>look </c><00:05:23.102><c>at </c><00:05:23.195><c>what</c>

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solved this problem with a very amazing feature called threads.   Let's take a look at what
 

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solved this problem with a very amazing feature called threads.   Let's take a look at what
this <00:05:24.872><c>is.  </c><00:05:25.464><c>Now, </c><00:05:26.056><c>let's </c><00:05:26.648><c>try </c><00:05:27.240><c>to</c>

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this is.  Now, let's try to
 

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this is.  Now, let's try to
imagine <00:05:28.064><c>a </c><00:05:28.408><c>real </c><00:05:28.752><c>conversation </c><00:05:29.096><c>scenario.   </c><00:05:29.440><c>A</c>

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imagine a real conversation scenario.   A
 

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imagine a real conversation scenario.   A
customer <00:05:30.839><c>comes </c><00:05:31.479><c>in </c><00:05:32.119><c>and</c>

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customer comes in and
 

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customer comes in and
asks <00:05:32.712><c>a </c><00:05:32.824><c>question, </c><00:05:32.936><c>kind </c><00:05:33.048><c>of </c><00:05:33.160><c>tossed </c><00:05:33.272><c>out.  </c><00:05:33.384><c>What </c><00:05:33.496><c>types </c><00:05:33.608><c>of </c><00:05:33.720><c>shaving </c><00:05:33.832><c>do </c><00:05:33.944><c>you </c><00:05:34.056><c>have?   </c><00:05:34.168><c>If </c><00:05:34.280><c>I</c>

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asks a question, kind of tossed out.  What types of shaving do you have?   If I
 

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asks a question, kind of tossed out.  What types of shaving do you have?   If I
were <00:05:35.531><c>a </c><00:05:35.822><c>normal </c><00:05:36.113><c>dummy, </c><00:05:36.404><c>I </c><00:05:36.695><c>would </c><00:05:36.986><c>have </c><00:05:37.277><c>just</c>

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were a normal dummy, I would have just
 

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were a normal dummy, I would have just
shown <00:05:38.065><c>the </c><00:05:38.371><c>product </c><00:05:38.677><c>list </c><00:05:38.983><c>and </c><00:05:39.289><c>finished </c><00:05:39.595><c>here</c>

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shown the product list and finished here
 

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shown the product list and finished here
.  <00:05:40.509><c>But </c><00:05:41.018><c>ChaebonNow </c><00:05:41.527><c>AI </c><00:05:42.036><c>is</c>

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.  But ChaebonNow AI is
 

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.  But ChaebonNow AI is
different.  <00:05:43.219><c>It's </c><00:05:43.799><c>a </c><00:05:44.379><c>cut </c><00:05:44.959><c>above.</c>

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different.  It's a cut above.
 

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different.  It's a cut above.
Ask <00:05:45.429><c>back </c><00:05:45.618><c>right </c><00:05:45.807><c>away.  </c><00:05:45.996><c>Are </c><00:05:46.185><c>you </c><00:05:46.374><c>perhaps </c><00:05:46.563><c>asking </c><00:05:46.752><c>about </c><00:05:46.941><c>a </c><00:05:47.130><c>specific </c><00:05:47.319><c>product</c>

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Ask back right away.  Are you perhaps asking about a specific product
 

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Ask back right away.  Are you perhaps asking about a specific product
?  <00:05:48.109><c>Like </c><00:05:48.658><c>this.  </c><00:05:49.207><c>First, </c><00:05:49.756><c>you</c>

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?  Like this.  First, you
 

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?  Like this.  First, you
start <00:05:50.175><c>by </c><00:05:50.350><c>firmly </c><00:05:50.525><c>establishing </c><00:05:50.700><c>a </c><00:05:50.875><c>topic </c><00:05:51.050><c>for </c><00:05:51.225><c>the </c><00:05:51.400><c>conversation</c>

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start by firmly establishing a topic for the conversation
 

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start by firmly establishing a topic for the conversation
.  <00:05:52.099><c>This </c><00:05:52.358><c>is </c><00:05:52.617><c>the </c><00:05:52.876><c>beginning </c><00:05:53.135><c>of </c><00:05:53.394><c>the </c><00:05:53.653><c>thread </c><00:05:53.912><c>function</c>

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.  This is the beginning of the thread function
 

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.  This is the beginning of the thread function
.  <00:05:54.612><c>Then </c><00:05:54.905><c>the </c><00:05:55.198><c>customer </c><00:05:55.491><c>answers, </c><00:05:55.784><c>right?   </c><00:05:56.077><c>yes</c>

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.  Then the customer answers, right?   yes
 

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.  Then the customer answers, right?   yes
.  <00:05:57.105><c>Wise </c><00:05:57.451><c>Shaver.  </c><00:05:57.797><c>Now, </c><00:05:58.143><c>right </c><00:05:58.489><c>at </c><00:05:58.835><c>this</c>

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.  Wise Shaver.  Now, right at this
 

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.  Wise Shaver.  Now, right at this
moment, <00:05:59.509><c>the </c><00:05:59.699><c>context </c><00:05:59.889><c>of </c><00:06:00.079><c>the </c><00:06:00.269><c>conversation </c><00:06:00.459><c>is </c><00:06:00.649><c>perfectly </c><00:06:00.839><c>fixed </c><00:06:01.029><c>by </c><00:06:01.219><c>this </c><00:06:01.409><c>Wise </c><00:06:01.599><c>Shaver</c>

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moment, the context of the conversation is perfectly fixed by this Wise Shaver
 

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moment, the context of the conversation is perfectly fixed by this Wise Shaver
.  <00:06:02.631><c>From </c><00:06:03.022><c>now </c><00:06:03.413><c>on, </c><00:06:03.804><c>the </c><00:06:04.195><c>AI</c>

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.  From now on, the AI
 

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understands <00:06:06.625><c>every </c><00:06:06.730><c>question </c><00:06:06.835><c>as, </c><00:06:06.940><c>"Ah, </c><00:06:07.045><c>this </c><00:06:07.150><c>is </c><00:06:07.255><c>a </c><00:06:07.360><c>question </c><00:06:07.465><c>about </c><00:06:07.570><c>Wise </c><00:06:07.675><c>Shavo."</c>

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understands every question as, "Ah, this is a question about Wise Shavo."
 

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understands every question as, "Ah, this is a question about Wise Shavo."
So, <00:06:08.719><c>from </c><00:06:08.959><c>the </c><00:06:09.199><c>customer's </c><00:06:09.439><c>perspective,</c>

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So, from the customer's perspective,
 

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So, from the customer's perspective,
how <00:06:10.663><c>many </c><00:06:11.046><c>razor </c><00:06:11.429><c>blades </c><00:06:11.812><c>are </c><00:06:12.195><c>there?</c>

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how many razor blades are there?
 

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how many razor blades are there?
How <00:06:12.586><c>do </c><00:06:12.693><c>I </c><00:06:12.800><c>wash </c><00:06:12.907><c>it?  </c><00:06:13.014><c>In </c><00:06:13.121><c>this </c><00:06:13.228><c>way, </c><00:06:13.335><c>you </c><00:06:13.442><c>can </c><00:06:13.549><c>have </c><00:06:13.656><c>a </c><00:06:13.763><c>much </c><00:06:13.870><c>more</c>

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How do I wash it?  In this way, you can have a much more
 

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How do I wash it?  In this way, you can have a much more
natural <00:06:14.760><c>and </c><00:06:15.360><c>comfortable </c><00:06:15.960><c>conversation</c>

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natural and comfortable conversation
 

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natural and comfortable conversation
.  <00:06:16.342><c>This </c><00:06:16.604><c>isn't </c><00:06:16.866><c>the </c><00:06:17.128><c>end.   </c><00:06:17.390><c>Aren't </c><00:06:17.652><c>you </c><00:06:17.914><c>even</c>

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.  This isn't the end.   Aren't you even
 

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.  This isn't the end.   Aren't you even
curious <00:06:19.660><c>about </c><00:06:20.440><c>this</c>

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curious about this
 

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curious about this
?  <00:06:21.232><c>While </c><00:06:21.624><c>doing </c><00:06:22.016><c>so, </c><00:06:22.408><c>it </c><00:06:22.800><c>even</c>

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?  While doing so, it even
 

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?  While doing so, it even
intelligently <00:06:24.095><c>recommends </c><00:06:24.551><c>related </c><00:06:25.007><c>questions.  </c><00:06:25.463><c>It </c><00:06:25.919><c>takes</c>

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intelligently recommends related questions.  It takes
 

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intelligently recommends related questions.  It takes
care <00:06:26.379><c>of </c><00:06:26.559><c>even </c><00:06:26.739><c>the </c><00:06:26.919><c>parts </c><00:06:27.099><c>the </c><00:06:27.279><c>customer </c><00:06:27.459><c>hadn't </c><00:06:27.639><c>even </c><00:06:27.819><c>thought </c><00:06:27.999><c>of,</c>

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care of even the parts the customer hadn't even thought of,
 

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guiding <00:06:30.364><c>them </c><00:06:30.568><c>to </c><00:06:30.772><c>solve </c><00:06:30.976><c>problems </c><00:06:31.180><c>much </c><00:06:31.384><c>faster.  </c><00:06:31.588><c>Isn't </c><00:06:31.792><c>that </c><00:06:31.996><c>really</c>

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guiding them to solve problems much faster.  Isn't that really
 

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guiding them to solve problems much faster.  Isn't that really
thoughtful?  <00:06:33.619><c>Well, </c><00:06:34.919><c>I</c>

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thoughtful?  Well, I
 

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thoughtful?  Well, I
think <00:06:35.755><c>you </c><00:06:35.950><c>have </c><00:06:36.145><c>heard </c><00:06:36.340><c>enough </c><00:06:36.535><c>theoretical </c><00:06:36.730><c>explanations </c><00:06:36.925><c>so </c><00:06:37.120><c>far.</c>

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think you have heard enough theoretical explanations so far.
 

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think you have heard enough theoretical explanations so far.
But <00:06:38.133><c>what </c><00:06:38.306><c>do </c><00:06:38.479><c>you </c><00:06:38.652><c>think </c><00:06:38.825><c>is </c><00:06:38.998><c>the </c><00:06:39.171><c>most </c><00:06:39.344><c>important </c><00:06:39.517><c>thing?</c>

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But what do you think is the most important thing?
 

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But what do you think is the most important thing?
So, <00:06:40.959><c>does </c><00:06:41.319><c>this </c><00:06:41.679><c>really </c><00:06:42.039><c>work?  </c><00:06:42.399><c>Is</c>

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So, does this really work?  Is
 

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So, does this really work?  Is
n't <00:06:43.653><c>it </c><00:06:44.626><c>this?  </c><00:06:45.599><c>The</c>

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n't it this?  The
 

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n't it this?  The
voices <00:06:45.832><c>of </c><00:06:45.944><c>those </c><00:06:46.056><c>who </c><00:06:46.168><c>have </c><00:06:46.280><c>actually </c><00:06:46.392><c>used </c><00:06:46.504><c>it </c><00:06:46.616><c>are </c><00:06:46.728><c>more </c><00:06:46.840><c>important </c><00:06:46.952><c>than </c><00:06:47.064><c>mere </c><00:06:47.176><c>words.  </c><00:06:47.288><c>Now, </c><00:06:47.400><c>let's </c><00:06:47.512><c>take </c><00:06:47.624><c>a </c><00:06:47.736><c>proper </c><00:06:47.848><c>look </c><00:06:47.960><c>at</c>

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voices of those who have actually used it are more important than mere words.  Now, let's take a proper look at
 

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voices of those who have actually used it are more important than mere words.  Now, let's take a proper look at
what <00:06:48.569><c>kind </c><00:06:48.819><c>of </c><00:06:49.069><c>experiences </c><00:06:49.319><c>the </c><00:06:49.569><c>early </c><00:06:49.819><c>adopters </c><00:06:50.069><c>actually </c><00:06:50.319><c>had</c>

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what kind of experiences the early adopters actually had
 

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what kind of experiences the early adopters actually had
.

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.
 

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.
Wow, <00:06:54.529><c>the </c><00:06:54.739><c>numbers </c><00:06:54.949><c>are </c><00:06:55.159><c>huge </c><00:06:55.369><c>right </c><00:06:55.579><c>from </c><00:06:55.789><c>the </c><00:06:55.999><c>start.</c>

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Wow, the numbers are huge right from the start.
 

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Wow, the numbers are huge right from the start.
It's <00:06:57.799><c>a </c><00:06:58.279><c>place </c><00:06:58.759><c>called </c><00:06:59.239><c>Berish.</c>

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It's a place called Berish.
 

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It's a place called Berish.
After <00:07:00.210><c>introducing </c><00:07:00.420><c>the </c><00:07:00.630><c>existing </c><00:07:00.840><c>Chaebun </c><00:07:01.050><c>Now, </c><00:07:01.260><c>simple </c><00:07:01.470><c>CS </c><00:07:01.680><c>patterns </c><00:07:01.890><c>decreased </c><00:07:02.100><c>by </c><00:07:02.310><c>a </c><00:07:02.520><c>whopping</c>

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After introducing the existing Chaebun Now, simple CS patterns decreased by a whopping
 

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After introducing the existing Chaebun Now, simple CS patterns decreased by a whopping
62.1%

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62.1%
 

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62.1%
.  <00:07:06.159><c>62.1%.  </c><00:07:07.318><c>1%.</c>

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.  62.1%.  1%.
 

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.  62.1%.  1%.
This <00:07:08.636><c>is </c><00:07:08.832><c>a </c><00:07:09.028><c>number </c><00:07:09.224><c>that </c><00:07:09.420><c>instantly </c><00:07:09.616><c>proves </c><00:07:09.812><c>whether </c><00:07:10.008><c>this </c><00:07:10.204><c>platform </c><00:07:10.400><c>is </c><00:07:10.596><c>effective </c><00:07:10.792><c>or</c>

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This is a number that instantly proves whether this platform is effective or
 

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This is a number that instantly proves whether this platform is effective or
not

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not
 

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not
.  <00:07:13.725><c>Now, </c><00:07:14.090><c>this </c><00:07:14.455><c>time </c><00:07:14.820><c>it's </c><00:07:15.185><c>Y's </c><00:07:15.550><c>hook, </c><00:07:15.915><c>and</c>

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.  Now, this time it's Y's hook, and
 

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.  Now, this time it's Y's hook, and
this <00:07:16.824><c>one </c><00:07:16.968><c>gives </c><00:07:17.112><c>a </c><00:07:17.256><c>really </c><00:07:17.400><c>important </c><00:07:17.544><c>head </c><00:07:17.688><c>start.   </c><00:07:17.832><c>Listen </c><00:07:17.976><c>to </c><00:07:18.120><c>this</c>

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this one gives a really important head start.   Listen to this
 

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this one gives a really important head start.   Listen to this
.  <00:07:18.763><c>We </c><00:07:18.887><c>announced </c><00:07:19.011><c>that </c><00:07:19.135><c>we </c><00:07:19.259><c>would </c><00:07:19.383><c>reduce </c><00:07:19.507><c>inquiries </c><00:07:19.631><c>via </c><00:07:19.755><c>the </c><00:07:19.879><c>web </c><00:07:20.003><c>by </c><00:07:20.127><c>30%, </c><00:07:20.251><c>but </c><00:07:20.375><c>it </c><00:07:20.499><c>turned </c><00:07:20.623><c>out </c><00:07:20.747><c>that</c>

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.  We announced that we would reduce inquiries via the web by 30%, but it turned out that
 

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inquiries <00:07:24.600><c>coming </c><00:07:24.840><c>through </c><00:07:25.080><c>KakaoTalk </c><00:07:25.320><c>were </c><00:07:25.560><c>three </c><00:07:25.800><c>times</c>

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inquiries coming through KakaoTalk were three times
 

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inquiries coming through KakaoTalk were three times
worse.  <00:07:26.189><c>The </c><00:07:26.418><c>potential </c><00:07:26.647><c>here </c><00:07:26.876><c>is</c>

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worse.  The potential here is
 

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worse.  The potential here is
enormous. <00:07:27.686><c>What </c><00:07:27.972><c>does </c><00:07:28.258><c>that </c><00:07:28.544><c>mean?   </c><00:07:28.830><c>That's </c><00:07:29.116><c>right</c>

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enormous. What does that mean?   That's right
 

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enormous. What does that mean?   That's right
.  <00:07:30.335><c>Especially </c><00:07:30.631><c>in </c><00:07:30.927><c>the </c><00:07:31.223><c>Korean </c><00:07:31.519><c>market.</c>

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.  Especially in the Korean market.
 

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.  Especially in the Korean market.
Ultimately, <00:07:32.770><c>the </c><00:07:33.020><c>company </c><00:07:33.270><c>that </c><00:07:33.520><c>catches </c><00:07:33.770><c>KakaoTalk </c><00:07:34.020><c>is </c><00:07:34.270><c>the </c><00:07:34.520><c>real</c>

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Ultimately, the company that catches KakaoTalk is the real
 

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Ultimately, the company that catches KakaoTalk is the real
winner.  <00:07:35.055><c>It </c><00:07:35.270><c>really </c><00:07:35.485><c>captures </c><00:07:35.700><c>the </c><00:07:35.915><c>essence </c><00:07:36.130><c>of </c><00:07:36.345><c>the </c><00:07:36.560><c>game</c>

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winner.  It really captures the essence of the game
 

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winner.  It really captures the essence of the game
.

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.
 

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.
This <00:07:39.913><c>is </c><00:07:40.227><c>Naldam's </c><00:07:40.541><c>evaluation </c><00:07:40.855><c>again.  </c><00:07:41.169><c>This </c><00:07:41.483><c>is </c><00:07:41.797><c>a</c>

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This is Naldam's evaluation again.  This is a
 

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This is Naldam's evaluation again.  This is a
story <00:07:42.465><c>about </c><00:07:42.611><c>the </c><00:07:42.757><c>development </c><00:07:42.903><c>philosophy </c><00:07:43.049><c>of </c><00:07:43.195><c>Chaebonnahu </c><00:07:43.341><c>AI </c><00:07:43.487><c>itself.   </c><00:07:43.633><c>I</c>

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story about the development philosophy of Chaebonnahu AI itself.   I
 

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story about the development philosophy of Chaebonnahu AI itself.   I
fully <00:07:44.885><c>agree </c><00:07:45.090><c>with </c><00:07:45.295><c>the </c><00:07:45.500><c>direction </c><00:07:45.705><c>of </c><00:07:45.910><c>development.   </c><00:07:46.115><c>If</c>

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fully agree with the direction of development.   If
 

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fully agree with the direction of development.   If
hallucinations <00:07:47.379><c>break </c><00:07:47.638><c>out </c><00:07:47.897><c>in </c><00:07:48.156><c>CS, </c><00:07:48.415><c>it </c><00:07:48.674><c>will </c><00:07:48.933><c>just </c><00:07:49.192><c>be</c>

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hallucinations break out in CS, it will just be
 

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hallucinations break out in CS, it will just be
total <00:07:50.879><c>chaos.</c>

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total chaos.
 

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total chaos.
However, <00:07:51.827><c>this </c><00:07:52.015><c>system </c><00:07:52.203><c>prevents </c><00:07:52.391><c>that </c><00:07:52.579><c>at </c><00:07:52.767><c>the </c><00:07:52.955><c>source</c>

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However, this system prevents that at the source
 

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However, this system prevents that at the source
. <00:07:53.813><c>In </c><00:07:53.946><c>other </c><00:07:54.079><c>words, </c><00:07:54.212><c>it </c><00:07:54.345><c>has </c><00:07:54.478><c>proven </c><00:07:54.611><c>in </c><00:07:54.744><c>the </c><00:07:54.877><c>field </c><00:07:55.010><c>that </c><00:07:55.143><c>the </c><00:07:55.276><c>direction </c><00:07:55.409><c>of </c><00:07:55.542><c>creating </c><00:07:55.675><c>a</c>

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. In other words, it has proven in the field that the direction of creating a
 

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. In other words, it has proven in the field that the direction of creating a
safe <00:07:56.378><c>and </c><00:07:56.516><c>trustworthy </c><00:07:56.654><c>AI, </c><00:07:56.792><c>rather </c><00:07:56.930><c>than </c><00:07:57.068><c>just </c><00:07:57.206><c>an </c><00:07:57.344><c>AI </c><00:07:57.482><c>that </c><00:07:57.620><c>is </c><00:07:57.758><c>blindly </c><00:07:57.896><c>smart, </c><00:07:58.034><c>was</c>

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safe and trustworthy AI, rather than just an AI that is blindly smart, was
 

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correct

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correct
 

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correct
.

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.
 

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There <00:08:07.727><c>are </c><00:08:07.815><c>also </c><00:08:07.903><c>reviews </c><00:08:07.991><c>showing </c><00:08:08.079><c>that </c><00:08:08.167><c>this </c><00:08:08.255><c>does </c><00:08:08.343><c>not </c><00:08:08.431><c>simply </c><00:08:08.519><c>reduce </c><00:08:08.607><c>the </c><00:08:08.695><c>customer's </c><00:08:08.783><c>face.  </c><00:08:08.871><c>This </c><00:08:08.959><c>is </c><00:08:09.047><c>the </c><00:08:09.135><c>story </c><00:08:09.223><c>of </c><00:08:09.311><c>My </c><00:08:09.399><c>Pippen</c>

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There are also reviews showing that this does not simply reduce the customer's face.  This is the story of My Pippen
 

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There are also reviews showing that this does not simply reduce the customer's face.  This is the story of My Pippen
.  <00:08:11.479><c>This</c>

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.  This
 

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.  This
shows <00:08:12.144><c>how </c><00:08:12.328><c>the </c><00:08:12.512><c>roles </c><00:08:12.696><c>of </c><00:08:12.880><c>our </c><00:08:13.064><c>employees </c><00:08:13.248><c>are </c><00:08:13.432><c>changing.   </c><00:08:13.616><c>It </c><00:08:13.800><c>is</c>

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shows how the roles of our employees are changing.   It is
 

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really <00:08:16.697><c>the </c><00:08:16.834><c>best </c><00:08:16.971><c>for </c><00:08:17.108><c>handling </c><00:08:17.245><c>special </c><00:08:17.382><c>questions </c><00:08:17.519><c>unique </c><00:08:17.656><c>to </c><00:08:17.793><c>our </c><00:08:17.930><c>shopping </c><00:08:18.067><c>mall.  </c><00:08:18.204><c>Thanks </c><00:08:18.341><c>to </c><00:08:18.478><c>this,</c>

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really the best for handling special questions unique to our shopping mall.  Thanks to this,
 

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really the best for handling special questions unique to our shopping mall.  Thanks to this,
our <00:08:18.933><c>agents </c><00:08:19.066><c>are </c><00:08:19.199><c>now </c><00:08:19.332><c>freed </c><00:08:19.465><c>from </c><00:08:19.598><c>giving </c><00:08:19.731><c>the </c><00:08:19.864><c>same </c><00:08:19.997><c>answers </c><00:08:20.130><c>every </c><00:08:20.263><c>day </c><00:08:20.396><c>and</c>

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our agents are now freed from giving the same answers every day and
 

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can <00:08:25.612><c>focus </c><00:08:25.745><c>on </c><00:08:25.878><c>their </c><00:08:26.011><c>role </c><00:08:26.144><c>as </c><00:08:26.277><c>knowledge </c><00:08:26.410><c>managers </c><00:08:26.543><c>to </c><00:08:26.676><c>train </c><00:08:26.809><c>this </c><00:08:26.942><c>AI </c><00:08:27.075><c>to </c><00:08:27.208><c>be </c><00:08:27.341><c>smarter.  </c><00:08:27.474><c>Wow,</c>

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can focus on their role as knowledge managers to train this AI to be smarter.  Wow,
 

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can focus on their role as knowledge managers to train this AI to be smarter.  Wow,
this <00:08:28.096><c>isn't </c><00:08:28.313><c>just </c><00:08:28.530><c>about </c><00:08:28.747><c>work </c><00:08:28.964><c>efficiency; </c><00:08:29.181><c>it's </c><00:08:29.398><c>an</c>

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this isn't just about work efficiency; it's an
 

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this isn't just about work efficiency; it's an
innovation <00:08:30.348><c>in </c><00:08:30.576><c>the </c><00:08:30.804><c>way </c><00:08:31.032><c>we </c><00:08:31.260><c>work </c><00:08:31.488><c>itself.   </c><00:08:31.716><c>yes</c>

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innovation in the way we work itself.   yes
 

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innovation in the way we work itself.   yes
.  <00:08:32.937><c>So, </c><00:08:33.155><c>if </c><00:08:33.373><c>I </c><00:08:33.591><c>were </c><00:08:33.809><c>to </c><00:08:34.027><c>summarize </c><00:08:34.245><c>the </c><00:08:34.463><c>core </c><00:08:34.681><c>of </c><00:08:34.899><c>today's </c><00:08:35.117><c>story</c>

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.  So, if I were to summarize the core of today's story
 

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.  So, if I were to summarize the core of today's story
in <00:08:35.559><c>just </c><00:08:35.839><c>one </c><00:08:36.119><c>sentence, </c><00:08:36.399><c>it </c><00:08:36.679><c>would </c><00:08:36.959><c>be</c>

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in just one sentence, it would be
 

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in just one sentence, it would be
this.  <00:08:39.039><c>To</c>

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this.  To
 

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this.  To
completely <00:08:39.924><c>strip </c><00:08:40.208><c>away </c><00:08:40.492><c>the </c><00:08:40.776><c>grandeur </c><00:08:41.060><c>and </c><00:08:41.344><c>precarious </c><00:08:41.628><c>risks, </c><00:08:41.912><c>and</c>

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completely strip away the grandeur and precarious risks, and
 

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completely strip away the grandeur and precarious risks, and
safely <00:08:42.844><c>borrow </c><00:08:43.128><c>only </c><00:08:43.412><c>the </c><00:08:43.696><c>powerful </c><00:08:43.980><c>force </c><00:08:44.264><c>of </c><00:08:44.548><c>AI.  </c><00:08:44.832><c>This </c><00:08:45.116><c>very</c>

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safely borrow only the powerful force of AI.  This very
 

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safely borrow only the powerful force of AI.  This very
hybrid <00:08:46.047><c>system </c><00:08:46.255><c>is </c><00:08:46.463><c>the </c><00:08:46.671><c>true </c><00:08:46.879><c>value </c><00:08:47.087><c>that </c><00:08:47.295><c>ChaebonNow </c><00:08:47.503><c>AI </c><00:08:47.711><c>aims </c><00:08:47.919><c>to</c>

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hybrid system is the true value that ChaebonNow AI aims to
 

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hybrid system is the true value that ChaebonNow AI aims to
offer <00:08:49.959><c>you</c>

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offer you
 

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offer you
.  <00:08:50.559><c>Well, </c><00:08:50.798><c>that </c><00:08:51.037><c>is </c><00:08:51.276><c>all </c><00:08:51.515><c>the </c><00:08:51.754><c>story </c><00:08:51.993><c>I </c><00:08:52.232><c>have </c><00:08:52.471><c>prepared </c><00:08:52.710><c>for </c><00:08:52.949><c>today</c>

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.  Well, that is all the story I have prepared for today
 

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.  Well, that is all the story I have prepared for today
.  <00:08:54.140><c>But </c><00:08:55.040><c>this</c>

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.  But this
 

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.  But this
isn't <00:08:55.596><c>the </c><00:08:55.752><c>end; </c><00:08:55.908><c>perhaps </c><00:08:56.064><c>it </c><00:08:56.220><c>could </c><00:08:56.376><c>be </c><00:08:56.532><c>a </c><00:08:56.688><c>new </c><00:08:56.844><c>beginning </c><00:08:57.000><c>for </c><00:08:57.156><c>your </c><00:08:57.312><c>business</c>

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isn't the end; perhaps it could be a new beginning for your business
 

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isn't the end; perhaps it could be a new beginning for your business
?

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?
 

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?
Finally, <00:08:59.972><c>I </c><00:09:00.105><c>will </c><00:09:00.238><c>wrap </c><00:09:00.371><c>up </c><00:09:00.504><c>by </c><00:09:00.637><c>posing </c><00:09:00.770><c>this </c><00:09:00.903><c>one </c><00:09:01.036><c>question </c><00:09:01.169><c>to </c><00:09:01.302><c>you </c><00:09:01.435><c>all</c>

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Finally, I will wrap up by posing this one question to you all
 

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Finally, I will wrap up by posing this one question to you all
.  <00:09:03.800><c>If</c>

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.  If
 

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99% <00:09:07.450><c>of </c><00:09:07.660><c>that </c><00:09:07.870><c>tedious, </c><00:09:08.080><c>repetitive </c><00:09:08.290><c>customer </c><00:09:08.500><c>service </c><00:09:08.710><c>work </c><00:09:08.920><c>were </c><00:09:09.130><c>to </c><00:09:09.340><c>truly </c><00:09:09.550><c>disappear,</c>

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99% of that tedious, repetitive customer service work were to truly disappear,
 

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what <00:09:14.880><c>greater</c>

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what greater
 

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what greater
value <00:09:15.454><c>would </c><00:09:15.548><c>you </c><00:09:15.642><c>create </c><00:09:15.736><c>with </c><00:09:15.830><c>the </c><00:09:15.924><c>precious </c><00:09:16.018><c>time </c><00:09:16.112><c>and </c><00:09:16.206><c>energy </c><00:09:16.300><c>you </c><00:09:16.394><c>saved?</c>