Scalarly
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[subtitle-meta] lang=en auto=True
Welcome to our Shopify apps overview
series our app for today is help center
since it's launch on December 8th 2015
help center has been revolutionizing the
way online stores manage customer
inquiries help center boasts a suite of
self-service tools including
customizable FAQ pages and a help desk
that consolidates messages from email
live chat and Facebook Messenger it's
not just about FAQs the app also offers
a help widget for immediate customer
contact order tracking and a ticketing
system to efficiently handle support
from various channels shop owners can
create a branded support experience with
templates that allow article rating and
multilingual translations plus live chat
and chatbot functionalities ensure
realtime assistance is always at hand
users Rave about help Center's intuitive
interface comprehensive FAQ options and
its ability to integrate smoothly with
store themes starting with a free plan
help center accommodates businesses of
all sizes for those needing more plans
range from $8 to $100 per month scaling
up features for growing businesses with
an impressive 4.6 star rating help
center stands out as a user approved
solution for customer support it's a
testament to its responsive service and
robust functionality that keeps both
customers and store owners happy welcome
to
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WEBVTT Kind: captions Language: en 00:00:00.080 --> 00:00:02.190 align:start position:0% Welcome<00:00:00.399><c> to</c><00:00:00.560><c> our</c><00:00:00.719><c> Shopify</c><00:00:01.400><c> apps</c><00:00:01.680><c> overview</c> 00:00:02.190 --> 00:00:02.200 align:start position:0% Welcome to our Shopify apps overview 00:00:02.200 --> 00:00:05.269 align:start position:0% Welcome to our Shopify apps overview series<00:00:02.919><c> our</c><00:00:03.120><c> app</c><00:00:03.280><c> for</c><00:00:03.439><c> today</c><00:00:03.679><c> is</c><00:00:03.840><c> help</c><00:00:04.279><c> center</c> 00:00:05.269 --> 00:00:05.279 align:start position:0% series our app for today is help center 00:00:05.279 --> 00:00:08.070 align:start position:0% series our app for today is help center since<00:00:05.480><c> it's</c><00:00:05.680><c> launch</c><00:00:06.040><c> on</c><00:00:06.279><c> December</c><00:00:06.640><c> 8th</c><00:00:07.080><c> 2015</c> 00:00:08.070 --> 00:00:08.080 align:start position:0% since it's launch on December 8th 2015 00:00:08.080 --> 00:00:09.910 align:start position:0% since it's launch on December 8th 2015 help<00:00:08.360><c> center</c><00:00:08.599><c> has</c><00:00:08.760><c> been</c><00:00:08.960><c> revolutionizing</c><00:00:09.800><c> the</c> 00:00:09.910 --> 00:00:09.920 align:start position:0% help center has been revolutionizing the 00:00:09.920 --> 00:00:12.110 align:start position:0% help center has been revolutionizing the way<00:00:10.200><c> online</c><00:00:10.559><c> stores</c><00:00:11.040><c> manage</c><00:00:11.480><c> customer</c> 00:00:12.110 --> 00:00:12.120 align:start position:0% way online stores manage customer 00:00:12.120 --> 00:00:14.709 align:start position:0% way online stores manage customer inquiries<00:00:13.120><c> help</c><00:00:13.440><c> center</c><00:00:13.719><c> boasts</c><00:00:14.120><c> a</c><00:00:14.240><c> suite</c><00:00:14.559><c> of</c> 00:00:14.709 --> 00:00:14.719 align:start position:0% inquiries help center boasts a suite of 00:00:14.719 --> 00:00:16.670 align:start position:0% inquiries help center boasts a suite of self-service<00:00:15.400><c> tools</c><00:00:16.160><c> including</c> 00:00:16.670 --> 00:00:16.680 align:start position:0% self-service tools including 00:00:16.680 --> 00:00:19.750 align:start position:0% self-service tools including customizable<00:00:17.520><c> FAQ</c><00:00:18.199><c> pages</c><00:00:18.920><c> and</c><00:00:19.039><c> a</c><00:00:19.199><c> help</c><00:00:19.439><c> desk</c> 00:00:19.750 --> 00:00:19.760 align:start position:0% customizable FAQ pages and a help desk 00:00:19.760 --> 00:00:22.070 align:start position:0% customizable FAQ pages and a help desk that<00:00:19.920><c> consolidates</c><00:00:20.560><c> messages</c><00:00:21.000><c> from</c><00:00:21.240><c> email</c> 00:00:22.070 --> 00:00:22.080 align:start position:0% that consolidates messages from email 00:00:22.080 --> 00:00:24.870 align:start position:0% that consolidates messages from email live<00:00:22.400><c> chat</c><00:00:22.960><c> and</c><00:00:23.199><c> Facebook</c><00:00:23.720><c> Messenger</c><00:00:24.720><c> it's</c> 00:00:24.870 --> 00:00:24.880 align:start position:0% live chat and Facebook Messenger it's 00:00:24.880 --> 00:00:27.550 align:start position:0% live chat and Facebook Messenger it's not<00:00:25.080><c> just</c><00:00:25.240><c> about</c><00:00:25.640><c> FAQs</c><00:00:26.640><c> the</c><00:00:26.800><c> app</c><00:00:27.039><c> also</c><00:00:27.279><c> offers</c> 00:00:27.550 --> 00:00:27.560 align:start position:0% not just about FAQs the app also offers 00:00:27.560 --> 00:00:29.470 align:start position:0% not just about FAQs the app also offers a<00:00:27.720><c> help</c><00:00:27.920><c> widget</c><00:00:28.240><c> for</c><00:00:28.439><c> immediate</c><00:00:29.000><c> customer</c> 00:00:29.470 --> 00:00:29.480 align:start position:0% a help widget for immediate customer 00:00:29.480 --> 00:00:32.030 align:start position:0% a help widget for immediate customer contact<00:00:30.199><c> order</c><00:00:30.560><c> tracking</c><00:00:31.320><c> and</c><00:00:31.439><c> a</c><00:00:31.599><c> ticketing</c> 00:00:32.030 --> 00:00:32.040 align:start position:0% contact order tracking and a ticketing 00:00:32.040 --> 00:00:33.750 align:start position:0% contact order tracking and a ticketing system<00:00:32.360><c> to</c><00:00:32.559><c> efficiently</c><00:00:33.040><c> handle</c><00:00:33.399><c> support</c> 00:00:33.750 --> 00:00:33.760 align:start position:0% system to efficiently handle support 00:00:33.760 --> 00:00:36.590 align:start position:0% system to efficiently handle support from<00:00:34.000><c> various</c><00:00:34.760><c> channels</c><00:00:35.760><c> shop</c><00:00:36.040><c> owners</c><00:00:36.399><c> can</c> 00:00:36.590 --> 00:00:36.600 align:start position:0% from various channels shop owners can 00:00:36.600 --> 00:00:38.590 align:start position:0% from various channels shop owners can create<00:00:36.840><c> a</c><00:00:37.000><c> branded</c><00:00:37.399><c> support</c><00:00:37.840><c> experience</c><00:00:38.399><c> with</c> 00:00:38.590 --> 00:00:38.600 align:start position:0% create a branded support experience with 00:00:38.600 --> 00:00:40.389 align:start position:0% create a branded support experience with templates<00:00:39.079><c> that</c><00:00:39.239><c> allow</c><00:00:39.520><c> article</c><00:00:39.879><c> rating</c><00:00:40.239><c> and</c> 00:00:40.389 --> 00:00:40.399 align:start position:0% templates that allow article rating and 00:00:40.399 --> 00:00:43.750 align:start position:0% templates that allow article rating and multilingual<00:00:41.520><c> translations</c><00:00:42.520><c> plus</c><00:00:43.239><c> live</c><00:00:43.520><c> chat</c> 00:00:43.750 --> 00:00:43.760 align:start position:0% multilingual translations plus live chat 00:00:43.760 --> 00:00:45.670 align:start position:0% multilingual translations plus live chat and<00:00:43.920><c> chatbot</c><00:00:44.480><c> functionalities</c><00:00:45.239><c> ensure</c> 00:00:45.670 --> 00:00:45.680 align:start position:0% and chatbot functionalities ensure 00:00:45.680 --> 00:00:48.029 align:start position:0% and chatbot functionalities ensure realtime<00:00:46.239><c> assistance</c><00:00:46.640><c> is</c><00:00:46.800><c> always</c><00:00:47.000><c> at</c><00:00:47.199><c> hand</c> 00:00:48.029 --> 00:00:48.039 align:start position:0% realtime assistance is always at hand 00:00:48.039 --> 00:00:50.069 align:start position:0% realtime assistance is always at hand users<00:00:48.480><c> Rave</c><00:00:48.840><c> about</c><00:00:49.039><c> help</c><00:00:49.280><c> Center's</c><00:00:49.640><c> intuitive</c> 00:00:50.069 --> 00:00:50.079 align:start position:0% users Rave about help Center's intuitive 00:00:50.079 --> 00:00:52.830 align:start position:0% users Rave about help Center's intuitive interface<00:00:50.920><c> comprehensive</c><00:00:51.520><c> FAQ</c><00:00:52.120><c> options</c><00:00:52.719><c> and</c> 00:00:52.830 --> 00:00:52.840 align:start position:0% interface comprehensive FAQ options and 00:00:52.840 --> 00:00:54.630 align:start position:0% interface comprehensive FAQ options and its<00:00:53.039><c> ability</c><00:00:53.359><c> to</c><00:00:53.520><c> integrate</c><00:00:54.039><c> smoothly</c><00:00:54.480><c> with</c> 00:00:54.630 --> 00:00:54.640 align:start position:0% its ability to integrate smoothly with 00:00:54.640 --> 00:00:57.430 align:start position:0% its ability to integrate smoothly with store<00:00:54.960><c> themes</c><00:00:55.840><c> starting</c><00:00:56.199><c> with</c><00:00:56.320><c> a</c><00:00:56.440><c> free</c><00:00:56.719><c> plan</c> 00:00:57.430 --> 00:00:57.440 align:start position:0% store themes starting with a free plan 00:00:57.440 --> 00:00:59.189 align:start position:0% store themes starting with a free plan help<00:00:57.719><c> center</c><00:00:58.000><c> accommodates</c><00:00:58.559><c> businesses</c><00:00:59.000><c> of</c> 00:00:59.189 --> 00:00:59.199 align:start position:0% help center accommodates businesses of 00:00:59.199 --> 00:01:01.990 align:start position:0% help center accommodates businesses of all<00:00:59.440><c> sizes</c><00:01:00.239><c> for</c><00:01:00.480><c> those</c><00:01:00.640><c> needing</c><00:01:01.000><c> more</c><00:01:01.640><c> plans</c> 00:01:01.990 --> 00:01:02.000 align:start position:0% all sizes for those needing more plans 00:01:02.000 --> 00:01:05.350 align:start position:0% all sizes for those needing more plans range<00:01:02.320><c> from</c><00:01:02.399><c> $8</c><00:01:03.120><c> to</c><00:01:03.199><c> $100</c><00:01:04.119><c> per</c><00:01:04.280><c> month</c><00:01:04.920><c> scaling</c> 00:01:05.350 --> 00:01:05.360 align:start position:0% range from $8 to $100 per month scaling 00:01:05.360 --> 00:01:07.749 align:start position:0% range from $8 to $100 per month scaling up<00:01:05.560><c> features</c><00:01:05.920><c> for</c><00:01:06.119><c> growing</c><00:01:06.640><c> businesses</c><00:01:07.640><c> with</c> 00:01:07.749 --> 00:01:07.759 align:start position:0% up features for growing businesses with 00:01:07.759 --> 00:01:10.510 align:start position:0% up features for growing businesses with an<00:01:07.960><c> impressive</c><00:01:08.439><c> 4.6</c><00:01:09.240><c> star</c><00:01:09.520><c> rating</c><00:01:10.200><c> help</c> 00:01:10.510 --> 00:01:10.520 align:start position:0% an impressive 4.6 star rating help 00:01:10.520 --> 00:01:12.270 align:start position:0% an impressive 4.6 star rating help center<00:01:10.799><c> stands</c><00:01:11.080><c> out</c><00:01:11.240><c> as</c><00:01:11.360><c> a</c><00:01:11.479><c> user</c><00:01:11.840><c> approved</c> 00:01:12.270 --> 00:01:12.280 align:start position:0% center stands out as a user approved 00:01:12.280 --> 00:01:14.789 align:start position:0% center stands out as a user approved solution<00:01:12.680><c> for</c><00:01:12.920><c> customer</c><00:01:13.520><c> support</c><00:01:14.520><c> it's</c><00:01:14.640><c> a</c> 00:01:14.789 --> 00:01:14.799 align:start position:0% solution for customer support it's a 00:01:14.799 --> 00:01:16.789 align:start position:0% solution for customer support it's a testament<00:01:15.280><c> to</c><00:01:15.400><c> its</c><00:01:15.600><c> responsive</c><00:01:16.200><c> service</c><00:01:16.560><c> and</c> 00:01:16.789 --> 00:01:16.799 align:start position:0% testament to its responsive service and 00:01:16.799 --> 00:01:18.749 align:start position:0% testament to its responsive service and robust<00:01:17.280><c> functionality</c><00:01:18.040><c> that</c><00:01:18.200><c> keeps</c><00:01:18.520><c> both</c> 00:01:18.749 --> 00:01:18.759 align:start position:0% robust functionality that keeps both 00:01:18.759 --> 00:01:20.990 align:start position:0% robust functionality that keeps both customers<00:01:19.200><c> and</c><00:01:19.360><c> store</c><00:01:19.600><c> owners</c><00:01:20.079><c> happy</c><00:01:20.680><c> welcome</c> 00:01:20.990 --> 00:01:21.000 align:start position:0% customers and store owners happy welcome 00:01:21.000 --> 00:01:23.119 align:start position:0% customers and store owners happy welcome to