Ecom Made Easy

WEBVTT
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Language: en

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Running<00:00:00.480><c> a</c><00:00:00.640><c> Shopify</c><00:00:01.120><c> store</c><00:00:01.439><c> is</c><00:00:01.760><c> exciting,</c><00:00:02.720><c> but</c>

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Running a Shopify store is exciting, but
 

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Running a Shopify store is exciting, but
it<00:00:03.120><c> can</c><00:00:03.280><c> get</c><00:00:03.520><c> overwhelming</c><00:00:04.160><c> pretty</c><00:00:04.480><c> quickly.</c>

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it can get overwhelming pretty quickly.
 

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it can get overwhelming pretty quickly.
Between<00:00:06.160><c> inventory,</c><00:00:07.200><c> marketing,</c><00:00:08.000><c> and</c>

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Between inventory, marketing, and
 

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Between inventory, marketing, and
customer<00:00:08.639><c> questions,</c><00:00:09.519><c> it</c><00:00:09.760><c> feels</c><00:00:10.000><c> like</c><00:00:10.160><c> you're</c>

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customer questions, it feels like you're
 

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customer questions, it feels like you're
always<00:00:10.800><c> working</c><00:00:11.120><c> on</c><00:00:11.440><c> a</c><00:00:11.599><c> hundred</c><00:00:12.000><c> things.</c><00:00:12.639><c> For</c>

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always working on a hundred things. For
 

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always working on a hundred things. For
me,<00:00:13.040><c> the</c><00:00:13.280><c> hardest</c><00:00:13.599><c> part</c><00:00:13.840><c> was</c><00:00:14.400><c> support.</c>

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me, the hardest part was support.
 

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me, the hardest part was support.
I<00:00:16.160><c> kept</c><00:00:16.320><c> getting</c><00:00:16.560><c> the</c><00:00:16.800><c> same</c><00:00:16.960><c> support</c>

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I kept getting the same support
 

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I kept getting the same support
questions<00:00:17.840><c> over</c><00:00:18.080><c> and</c><00:00:18.320><c> over,</c><00:00:18.720><c> like,</c><00:00:19.199><c> where</c><00:00:19.359><c> is</c>

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questions over and over, like, where is
 

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questions over and over, like, where is
my<00:00:19.760><c> order?</c><00:00:20.720><c> And</c><00:00:20.880><c> what's</c><00:00:21.119><c> your</c><00:00:21.279><c> return</c><00:00:21.600><c> policy?</c>

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my order? And what's your return policy?
 

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my order? And what's your return policy?
And<00:00:22.960><c> product</c><00:00:23.279><c> queries</c><00:00:23.760><c> like,</c><00:00:24.400><c> can</c><00:00:24.560><c> I</c><00:00:24.720><c> wear</c>

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And product queries like, can I wear
 

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And product queries like, can I wear
this<00:00:25.119><c> shirt</c><00:00:25.279><c> for</c><00:00:25.519><c> summer?</c><00:00:26.320><c> And</c><00:00:26.480><c> is</c><00:00:26.640><c> this</c><00:00:26.800><c> a</c>

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this shirt for summer? And is this a
 

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this shirt for summer? And is this a
stretchable<00:00:27.439><c> pant?</c><00:00:28.720><c> The</c><00:00:28.960><c> truth</c><00:00:29.119><c> is,</c><00:00:29.439><c> I</c>

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stretchable pant? The truth is, I
 

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stretchable pant? The truth is, I
couldn't<00:00:29.920><c> be</c><00:00:30.080><c> online</c><00:00:30.640><c> 24/7</c><00:00:31.359><c> to</c><00:00:31.599><c> answer</c>

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couldn't be online 24/7 to answer
 

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couldn't be online 24/7 to answer
everyone.<00:00:33.120><c> And</c><00:00:33.280><c> I</c><00:00:33.520><c> wasn't</c><00:00:33.840><c> happy</c><00:00:34.079><c> with</c><00:00:34.239><c> the</c>

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everyone. And I wasn't happy with the
 

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everyone. And I wasn't happy with the
sales.<00:00:35.120><c> That's</c><00:00:35.280><c> when</c><00:00:35.440><c> I</c><00:00:35.680><c> decided</c><00:00:35.920><c> to</c><00:00:36.079><c> try</c><00:00:36.160><c> an</c>

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sales. That's when I decided to try an
 

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sales. That's when I decided to try an
AI<00:00:36.880><c> customer</c><00:00:37.200><c> service</c><00:00:37.520><c> bot.</c><00:00:38.160><c> It's</c><00:00:38.399><c> a</c><00:00:38.559><c> digital</c>

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AI customer service bot. It's a digital
 

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AI customer service bot. It's a digital
store<00:00:39.280><c> assistant.</c><00:00:40.000><c> It's</c><00:00:40.239><c> always</c><00:00:40.559><c> on,</c><00:00:41.120><c> always</c>

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store assistant. It's always on, always
 

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store assistant. It's always on, always
ready<00:00:41.680><c> to</c><00:00:41.840><c> answer</c><00:00:42.320><c> customer</c><00:00:42.719><c> queries.</c><00:00:43.520><c> Upon</c>

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ready to answer customer queries. Upon
 

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ready to answer customer queries. Upon
research,<00:00:44.399><c> I</c><00:00:44.640><c> found</c><00:00:44.800><c> that</c><00:00:44.960><c> it's</c><00:00:45.200><c> better</c><00:00:45.360><c> than</c>

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research, I found that it's better than
 

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research, I found that it's better than
old<00:00:45.840><c> school</c><00:00:46.079><c> bots</c><00:00:46.960><c> and</c><00:00:47.200><c> understands</c><00:00:47.760><c> how</c>

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old school bots and understands how
 

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old school bots and understands how
people<00:00:48.320><c> talk.</c><00:00:49.039><c> Whether</c><00:00:49.360><c> someone</c><00:00:49.680><c> says,</c>

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people talk. Whether someone says,
 

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people talk. Whether someone says,
"Track<00:00:50.399><c> my</c><00:00:50.640><c> package,"</c><00:00:51.360><c> or,</c><00:00:51.840><c> "Where's</c><00:00:52.399><c> my</c>

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"Track my package," or, "Where's my
 

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"Track my package," or, "Where's my
order?"<00:00:53.199><c> It</c><00:00:53.440><c> knows</c><00:00:53.680><c> they're</c><00:00:53.920><c> asking</c><00:00:54.160><c> the</c><00:00:54.399><c> same</c>

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order?" It knows they're asking the same
 

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order?" It knows they're asking the same
thing<00:00:54.800><c> and</c><00:00:55.120><c> gives</c><00:00:55.360><c> the</c><00:00:55.520><c> right</c><00:00:55.760><c> answer.</c><00:00:56.239><c> It</c>

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thing and gives the right answer. It
 

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thing and gives the right answer. It
also<00:00:56.719><c> syncs</c><00:00:57.039><c> with</c><00:00:57.280><c> my</c><00:00:57.520><c> store's</c><00:00:58.000><c> products,</c>

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also syncs with my store's products,
 

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also syncs with my store's products,
policies,<00:00:59.120><c> and</c><00:00:59.359><c> FAQs,</c><00:01:00.320><c> so</c><00:01:00.559><c> the</c><00:01:00.719><c> chatbot</c>

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policies, and FAQs, so the chatbot
 

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policies, and FAQs, so the chatbot
builds<00:01:01.600><c> knowledge</c><00:01:02.000><c> across</c><00:01:02.320><c> the</c><00:01:02.640><c> store.</c><00:01:03.520><c> By</c>

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builds knowledge across the store. By
 

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builds knowledge across the store. By
doing<00:01:04.080><c> this,</c><00:01:04.479><c> the</c><00:01:04.640><c> chatbot</c><00:01:05.199><c> can</c><00:01:05.360><c> answer</c><00:01:05.760><c> all</c>

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doing this, the chatbot can answer all
 

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doing this, the chatbot can answer all
the<00:01:06.479><c> product</c><00:01:06.880><c> related</c><00:01:07.200><c> queries.</c><00:01:08.000><c> I</c><00:01:08.240><c> began</c><00:01:08.479><c> my</c>

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the product related queries. I began my
 

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the product related queries. I began my
hunt<00:01:08.799><c> for</c><00:01:08.960><c> an</c><00:01:09.200><c> app</c><00:01:09.280><c> in</c><00:01:09.520><c> the</c><00:01:09.600><c> Shopify</c><00:01:10.159><c> app</c><00:01:10.400><c> store</c>

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hunt for an app in the Shopify app store
 

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hunt for an app in the Shopify app store
and<00:01:10.960><c> chose</c><00:01:11.439><c> Ask</c><00:01:11.840><c> Timmy.</c>

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and chose Ask Timmy.
 

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and chose Ask Timmy.
I<00:01:14.479><c> went</c><00:01:14.560><c> with</c><00:01:14.720><c> the</c><00:01:14.880><c> Ask</c><00:01:15.200><c> Timmy</c><00:01:15.600><c> app</c><00:01:15.840><c> because</c><00:01:16.159><c> it</c>

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I went with the Ask Timmy app because it
 

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I went with the Ask Timmy app because it
has<00:01:16.640><c> many</c><00:01:17.040><c> features</c><00:01:17.439><c> and</c><00:01:17.680><c> is</c><00:01:17.920><c> userfriendly.</c>

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has many features and is userfriendly.
 

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has many features and is userfriendly.
Installing<00:01:19.520><c> it</c><00:01:19.680><c> was</c><00:01:19.840><c> pretty</c><00:01:20.080><c> quick.</c><00:01:20.720><c> I</c><00:01:20.960><c> synced</c>

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Installing it was pretty quick. I synced
 

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Installing it was pretty quick. I synced
my<00:01:21.520><c> products</c><00:01:21.920><c> policies</c><00:01:22.240><c> and</c><00:01:22.479><c> FAQ</c><00:01:22.960><c> pages</c><00:01:23.759><c> and</c>

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my products policies and FAQ pages and
 

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my products policies and FAQ pages and
then<00:01:24.240><c> customized</c><00:01:24.720><c> the</c><00:01:24.880><c> widget</c><00:01:25.280><c> so</c><00:01:25.520><c> it</c><00:01:25.759><c> matched</c>

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then customized the widget so it matched
 

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then customized the widget so it matched
my<00:01:26.320><c> brand.</c><00:01:26.960><c> Once</c><00:01:27.280><c> it</c><00:01:27.439><c> went</c><00:01:27.680><c> live,</c><00:01:28.159><c> I</c><00:01:28.400><c> started</c>

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my brand. Once it went live, I started
 

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my brand. Once it went live, I started
testing<00:01:28.960><c> it</c><00:01:29.119><c> out</c><00:01:29.360><c> and</c><00:01:29.600><c> here's</c><00:01:29.920><c> what</c><00:01:30.159><c> stood</c><00:01:30.400><c> out</c>

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testing it out and here's what stood out
 

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testing it out and here's what stood out
to<00:01:30.720><c> me.</c><00:01:31.520><c> Customers</c><00:01:32.079><c> can</c><00:01:32.240><c> track</c><00:01:32.479><c> their</c><00:01:32.720><c> orders</c>

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to me. Customers can track their orders
 

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to me. Customers can track their orders
directly<00:01:33.759><c> through</c><00:01:34.000><c> chat.</c><00:01:35.040><c> They</c><00:01:35.280><c> can</c><00:01:35.439><c> also</c><00:01:35.680><c> get</c>

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directly through chat. They can also get
 

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directly through chat. They can also get
answers<00:01:36.159><c> to</c><00:01:36.560><c> order</c><00:01:36.880><c> related</c><00:01:37.280><c> queries</c><00:01:38.000><c> like</c>

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answers to order related queries like
 

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answers to order related queries like
shipping<00:01:38.960><c> and</c><00:01:39.360><c> cancellations.</c>

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shipping and cancellations.
 

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shipping and cancellations.
This<00:01:41.280><c> can</c><00:01:41.439><c> help</c><00:01:41.600><c> you</c><00:01:41.759><c> reduce</c><00:01:42.079><c> your</c><00:01:42.320><c> time</c><00:01:42.560><c> spent</c>

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This can help you reduce your time spent
 

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This can help you reduce your time spent
on<00:01:43.280><c> customer</c><00:01:43.759><c> support.</c><00:01:44.560><c> On</c><00:01:44.880><c> product</c><00:01:45.119><c> pages,</c>

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on customer support. On product pages,
 

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on customer support. On product pages,
the<00:01:45.680><c> chatbot</c><00:01:46.240><c> can</c><00:01:46.399><c> explain</c><00:01:47.200><c> product</c><00:01:47.600><c> details</c>

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the chatbot can explain product details
 

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the chatbot can explain product details
and<00:01:48.799><c> even</c><00:01:49.040><c> suggest</c><00:01:49.439><c> product</c><00:01:49.759><c> bundles.</c><00:01:50.560><c> This</c>

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and even suggest product bundles. This
 

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and even suggest product bundles. This
can<00:01:50.960><c> help</c><00:01:51.119><c> me</c><00:01:51.439><c> increase</c><00:01:51.759><c> my</c><00:01:52.000><c> average</c><00:01:52.320><c> order</c>

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can help me increase my average order
 

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can help me increase my average order
value.<00:01:54.079><c> My</c><00:01:54.399><c> favorite</c><00:01:54.799><c> feature</c><00:01:55.119><c> is</c><00:01:55.439><c> this</c><00:01:56.399><c> a</c>

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value. My favorite feature is this a
 

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value. My favorite feature is this a
chat<00:01:56.960><c> GPT</c><00:01:57.520><c> style</c><00:01:57.920><c> page</c><00:01:58.560><c> where</c><00:01:58.880><c> customers</c><00:01:59.360><c> can</c>

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chat GPT style page where customers can
 

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chat GPT style page where customers can
just<00:01:59.920><c> shop</c><00:02:00.240><c> through</c><00:02:00.479><c> conversations,</c><00:02:01.520><c> which</c>

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just shop through conversations, which
 

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just shop through conversations, which
feels<00:02:02.159><c> pretty</c><00:02:02.479><c> futuristic.</c>

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feels pretty futuristic.
 

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feels pretty futuristic.
Here<00:02:04.240><c> are</c><00:02:04.399><c> some</c><00:02:04.560><c> benefits</c><00:02:04.960><c> I've</c><00:02:05.200><c> noticed</c>

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Here are some benefits I've noticed
 

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Here are some benefits I've noticed
since<00:02:06.479><c> adding</c><00:02:06.719><c> the</c><00:02:06.880><c> chatbot.</c><00:02:07.840><c> I've</c><00:02:08.160><c> had</c><00:02:08.800><c> 24/7</c>

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since adding the chatbot. I've had 24/7
 

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since adding the chatbot. I've had 24/7
customer<00:02:10.080><c> support</c><00:02:10.560><c> without</c><00:02:10.959><c> staying</c><00:02:11.200><c> up</c><00:02:11.360><c> late</c>

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customer support without staying up late
 

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customer support without staying up late
myself.<00:02:12.560><c> Less</c><00:02:12.879><c> time</c><00:02:13.120><c> wasted</c><00:02:13.440><c> on</c><00:02:13.760><c> repetitive</c>

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myself. Less time wasted on repetitive
 

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myself. Less time wasted on repetitive
questions,<00:02:15.360><c> extra</c><00:02:15.760><c> sales</c><00:02:16.560><c> from</c><00:02:16.800><c> upsells</c><00:02:17.280><c> and</c>

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questions, extra sales from upsells and
 

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questions, extra sales from upsells and
recommendations,<00:02:18.640><c> and</c><00:02:18.879><c> happier</c><00:02:19.360><c> customers</c>

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recommendations, and happier customers
 

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recommendations, and happier customers
overall.<00:02:20.800><c> With</c><00:02:20.959><c> an</c><00:02:21.200><c> AI</c><00:02:21.599><c> customer</c><00:02:22.000><c> service</c><00:02:22.319><c> bot</c>

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overall. With an AI customer service bot
 

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overall. With an AI customer service bot
like<00:02:22.800><c> Ask</c><00:02:23.200><c> Timmy,</c><00:02:23.680><c> you</c><00:02:23.840><c> get</c><00:02:23.920><c> a</c><00:02:24.160><c> reliable</c>

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like Ask Timmy, you get a reliable
 

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like Ask Timmy, you get a reliable
assistant<00:02:25.200><c> who</c><00:02:25.520><c> never</c><00:02:25.920><c> takes</c><00:02:26.160><c> a</c><00:02:26.319><c> day</c><00:02:26.480><c> off.</c><00:02:27.200><c> It</c>

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assistant who never takes a day off. It
 

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assistant who never takes a day off. It
takes<00:02:27.680><c> care</c><00:02:27.840><c> of</c><00:02:28.000><c> customer</c><00:02:28.480><c> support</c><00:02:29.120><c> and</c><00:02:29.360><c> helps</c>

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takes care of customer support and helps
 

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takes care of customer support and helps
boost<00:02:30.319><c> sales.</c>