ReplyDesk - eCommerce Helpdesk Solution
내용
[subtitle-meta] lang=en auto=True
I've been using Reply for a while now
and it's it's been great. Just the
amount of functionality that that's in
here and all the automations that we can
do uh are great. Uh, I just discovered
the new AI facilities for prompting and
replying to to customers and it's it's a
godsend because it's going to save us so
much time and I wouldn't have been able
to use them properly if it wasn't for AI
the business owner u being so helpful
and and showing us all the all the
places and all the functionalities that
we didn't know about it even though
we've been using this for several months
now. So we are a an online retailer. Uh
we sell basically mostly domestic spare
part uh domestic appliance spare parts
on eBay and Amazon. We are just
expanding to Shopify which they also
support. So yeah, we handle over 20,000
listings and Reply has zero problems
handling them in a speedy manner. So we
are happy with it. So, I can I can only
recommend this uh to everyone that needs
to reply to customers in whatever
channel cuz they support all the
channels that we use and some that we
want to expand to. So yes, if you're not
a customer and you're looking for a good
solution for help desk and uh listing
management, uh this would be the
platform to
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WEBVTT Kind: captions Language: en 00:00:00.160 --> 00:00:02.950 align:start position:0% I've<00:00:00.480><c> been</c><00:00:00.640><c> using</c><00:00:01.199><c> Reply</c><00:00:01.920><c> for</c><00:00:02.080><c> a</c><00:00:02.240><c> while</c><00:00:02.399><c> now</c> 00:00:02.950 --> 00:00:02.960 align:start position:0% I've been using Reply for a while now 00:00:02.960 --> 00:00:05.190 align:start position:0% I've been using Reply for a while now and<00:00:03.280><c> it's</c><00:00:03.520><c> it's</c><00:00:04.000><c> been</c><00:00:04.240><c> great.</c><00:00:04.720><c> Just</c><00:00:04.960><c> the</c> 00:00:05.190 --> 00:00:05.200 align:start position:0% and it's it's been great. Just the 00:00:05.200 --> 00:00:07.269 align:start position:0% and it's it's been great. Just the amount<00:00:05.359><c> of</c><00:00:05.600><c> functionality</c><00:00:06.240><c> that</c><00:00:06.640><c> that's</c><00:00:07.040><c> in</c> 00:00:07.269 --> 00:00:07.279 align:start position:0% amount of functionality that that's in 00:00:07.279 --> 00:00:09.830 align:start position:0% amount of functionality that that's in here<00:00:07.600><c> and</c><00:00:08.240><c> all</c><00:00:08.480><c> the</c><00:00:08.720><c> automations</c><00:00:09.200><c> that</c><00:00:09.440><c> we</c><00:00:09.679><c> can</c> 00:00:09.830 --> 00:00:09.840 align:start position:0% here and all the automations that we can 00:00:09.840 --> 00:00:12.950 align:start position:0% here and all the automations that we can do<00:00:10.719><c> uh</c><00:00:10.800><c> are</c><00:00:11.120><c> great.</c><00:00:11.599><c> Uh,</c><00:00:11.920><c> I</c><00:00:12.160><c> just</c><00:00:12.400><c> discovered</c> 00:00:12.950 --> 00:00:12.960 align:start position:0% do uh are great. Uh, I just discovered 00:00:12.960 --> 00:00:16.550 align:start position:0% do uh are great. Uh, I just discovered the<00:00:13.360><c> new</c><00:00:13.679><c> AI</c><00:00:14.320><c> facilities</c><00:00:15.120><c> for</c><00:00:15.679><c> prompting</c><00:00:16.160><c> and</c> 00:00:16.550 --> 00:00:16.560 align:start position:0% the new AI facilities for prompting and 00:00:16.560 --> 00:00:19.670 align:start position:0% the new AI facilities for prompting and replying<00:00:17.039><c> to</c><00:00:17.199><c> to</c><00:00:17.600><c> customers</c><00:00:18.560><c> and</c><00:00:18.800><c> it's</c><00:00:19.119><c> it's</c><00:00:19.520><c> a</c> 00:00:19.670 --> 00:00:19.680 align:start position:0% replying to to customers and it's it's a 00:00:19.680 --> 00:00:22.230 align:start position:0% replying to to customers and it's it's a godsend<00:00:20.160><c> because</c><00:00:20.480><c> it's</c><00:00:20.720><c> going</c><00:00:20.880><c> to</c><00:00:20.960><c> save</c><00:00:21.279><c> us</c><00:00:21.920><c> so</c> 00:00:22.230 --> 00:00:22.240 align:start position:0% godsend because it's going to save us so 00:00:22.240 --> 00:00:24.630 align:start position:0% godsend because it's going to save us so much<00:00:22.480><c> time</c><00:00:23.279><c> and</c><00:00:23.519><c> I</c><00:00:23.760><c> wouldn't</c><00:00:24.080><c> have</c><00:00:24.240><c> been</c><00:00:24.480><c> able</c> 00:00:24.630 --> 00:00:24.640 align:start position:0% much time and I wouldn't have been able 00:00:24.640 --> 00:00:27.750 align:start position:0% much time and I wouldn't have been able to<00:00:24.960><c> use</c><00:00:25.199><c> them</c><00:00:25.439><c> properly</c><00:00:25.920><c> if</c><00:00:26.240><c> it</c><00:00:26.480><c> wasn't</c><00:00:26.800><c> for</c><00:00:27.119><c> AI</c> 00:00:27.750 --> 00:00:27.760 align:start position:0% to use them properly if it wasn't for AI 00:00:27.760 --> 00:00:30.390 align:start position:0% to use them properly if it wasn't for AI the<00:00:28.000><c> business</c><00:00:28.240><c> owner</c><00:00:28.880><c> u</c><00:00:29.519><c> being</c><00:00:29.760><c> so</c><00:00:30.000><c> helpful</c> 00:00:30.390 --> 00:00:30.400 align:start position:0% the business owner u being so helpful 00:00:30.400 --> 00:00:32.870 align:start position:0% the business owner u being so helpful and<00:00:30.560><c> and</c><00:00:31.199><c> showing</c><00:00:31.519><c> us</c><00:00:31.840><c> all</c><00:00:32.079><c> the</c><00:00:32.480><c> all</c><00:00:32.719><c> the</c> 00:00:32.870 --> 00:00:32.880 align:start position:0% and and showing us all the all the 00:00:32.880 --> 00:00:35.430 align:start position:0% and and showing us all the all the places<00:00:33.680><c> and</c><00:00:34.000><c> all</c><00:00:34.160><c> the</c><00:00:34.480><c> functionalities</c><00:00:35.120><c> that</c> 00:00:35.430 --> 00:00:35.440 align:start position:0% places and all the functionalities that 00:00:35.440 --> 00:00:36.870 align:start position:0% places and all the functionalities that we<00:00:35.600><c> didn't</c><00:00:35.840><c> know</c><00:00:36.000><c> about</c><00:00:36.160><c> it</c><00:00:36.480><c> even</c><00:00:36.719><c> though</c> 00:00:36.870 --> 00:00:36.880 align:start position:0% we didn't know about it even though 00:00:36.880 --> 00:00:39.350 align:start position:0% we didn't know about it even though we've<00:00:37.200><c> been</c><00:00:37.360><c> using</c><00:00:37.920><c> this</c><00:00:38.239><c> for</c><00:00:38.640><c> several</c><00:00:39.040><c> months</c> 00:00:39.350 --> 00:00:39.360 align:start position:0% we've been using this for several months 00:00:39.360 --> 00:00:43.190 align:start position:0% we've been using this for several months now.<00:00:39.920><c> So</c><00:00:40.160><c> we</c><00:00:40.480><c> are</c><00:00:40.640><c> a</c><00:00:41.040><c> an</c><00:00:41.360><c> online</c><00:00:41.760><c> retailer.</c><00:00:42.640><c> Uh</c> 00:00:43.190 --> 00:00:43.200 align:start position:0% now. So we are a an online retailer. Uh 00:00:43.200 --> 00:00:46.470 align:start position:0% now. So we are a an online retailer. Uh we<00:00:43.520><c> sell</c><00:00:43.840><c> basically</c><00:00:44.719><c> mostly</c><00:00:45.360><c> domestic</c><00:00:46.079><c> spare</c> 00:00:46.470 --> 00:00:46.480 align:start position:0% we sell basically mostly domestic spare 00:00:46.480 --> 00:00:48.750 align:start position:0% we sell basically mostly domestic spare part<00:00:47.120><c> uh</c><00:00:47.200><c> domestic</c><00:00:47.600><c> appliance</c><00:00:48.000><c> spare</c><00:00:48.320><c> parts</c> 00:00:48.750 --> 00:00:48.760 align:start position:0% part uh domestic appliance spare parts 00:00:48.760 --> 00:00:52.389 align:start position:0% part uh domestic appliance spare parts on<00:00:49.760><c> eBay</c><00:00:50.160><c> and</c><00:00:50.480><c> Amazon.</c><00:00:51.360><c> We</c><00:00:51.600><c> are</c><00:00:51.840><c> just</c> 00:00:52.389 --> 00:00:52.399 align:start position:0% on eBay and Amazon. We are just 00:00:52.399 --> 00:00:55.990 align:start position:0% on eBay and Amazon. We are just expanding<00:00:53.039><c> to</c><00:00:53.480><c> Shopify</c><00:00:54.480><c> which</c><00:00:55.280><c> they</c><00:00:55.680><c> also</c> 00:00:55.990 --> 00:00:56.000 align:start position:0% expanding to Shopify which they also 00:00:56.000 --> 00:01:00.069 align:start position:0% expanding to Shopify which they also support.<00:00:56.960><c> So</c><00:00:57.440><c> yeah,</c><00:00:57.840><c> we</c><00:00:58.239><c> handle</c><00:00:58.960><c> over</c><00:00:59.440><c> 20,000</c> 00:01:00.069 --> 00:01:00.079 align:start position:0% support. So yeah, we handle over 20,000 00:01:00.079 --> 00:01:03.830 align:start position:0% support. So yeah, we handle over 20,000 listings<00:01:01.039><c> and</c><00:01:01.600><c> Reply</c><00:01:02.399><c> has</c><00:01:02.960><c> zero</c><00:01:03.359><c> problems</c> 00:01:03.830 --> 00:01:03.840 align:start position:0% listings and Reply has zero problems 00:01:03.840 --> 00:01:06.870 align:start position:0% listings and Reply has zero problems handling<00:01:04.320><c> them</c><00:01:04.640><c> in</c><00:01:04.879><c> a</c><00:01:05.040><c> speedy</c><00:01:05.519><c> manner.</c><00:01:06.400><c> So</c><00:01:06.560><c> we</c> 00:01:06.870 --> 00:01:06.880 align:start position:0% handling them in a speedy manner. So we 00:01:06.880 --> 00:01:09.910 align:start position:0% handling them in a speedy manner. So we are<00:01:07.040><c> happy</c><00:01:07.280><c> with</c><00:01:07.520><c> it.</c><00:01:07.920><c> So,</c><00:01:08.240><c> I</c><00:01:08.479><c> can</c><00:01:08.960><c> I</c><00:01:09.280><c> can</c><00:01:09.439><c> only</c> 00:01:09.910 --> 00:01:09.920 align:start position:0% are happy with it. So, I can I can only 00:01:09.920 --> 00:01:12.550 align:start position:0% are happy with it. So, I can I can only recommend<00:01:10.479><c> this</c><00:01:11.200><c> uh</c><00:01:11.360><c> to</c><00:01:11.600><c> everyone</c><00:01:11.920><c> that</c><00:01:12.240><c> needs</c> 00:01:12.550 --> 00:01:12.560 align:start position:0% recommend this uh to everyone that needs 00:01:12.560 --> 00:01:14.950 align:start position:0% recommend this uh to everyone that needs to<00:01:12.880><c> reply</c><00:01:13.200><c> to</c><00:01:13.439><c> customers</c><00:01:14.240><c> in</c><00:01:14.560><c> whatever</c> 00:01:14.950 --> 00:01:14.960 align:start position:0% to reply to customers in whatever 00:01:14.960 --> 00:01:17.030 align:start position:0% to reply to customers in whatever channel<00:01:15.360><c> cuz</c><00:01:15.600><c> they</c><00:01:15.840><c> support</c><00:01:16.560><c> all</c><00:01:16.799><c> the</c> 00:01:17.030 --> 00:01:17.040 align:start position:0% channel cuz they support all the 00:01:17.040 --> 00:01:19.350 align:start position:0% channel cuz they support all the channels<00:01:17.439><c> that</c><00:01:17.759><c> we</c><00:01:18.080><c> use</c><00:01:18.400><c> and</c><00:01:18.720><c> some</c><00:01:18.960><c> that</c><00:01:19.200><c> we</c> 00:01:19.350 --> 00:01:19.360 align:start position:0% channels that we use and some that we 00:01:19.360 --> 00:01:21.830 align:start position:0% channels that we use and some that we want<00:01:19.520><c> to</c><00:01:19.680><c> expand</c><00:01:20.000><c> to.</c><00:01:20.720><c> So</c><00:01:21.119><c> yes,</c><00:01:21.360><c> if</c><00:01:21.600><c> you're</c><00:01:21.759><c> not</c> 00:01:21.830 --> 00:01:21.840 align:start position:0% want to expand to. So yes, if you're not 00:01:21.840 --> 00:01:23.670 align:start position:0% want to expand to. So yes, if you're not a<00:01:22.080><c> customer</c><00:01:22.320><c> and</c><00:01:22.479><c> you're</c><00:01:22.720><c> looking</c><00:01:22.880><c> for</c><00:01:23.200><c> a</c><00:01:23.520><c> good</c> 00:01:23.670 --> 00:01:23.680 align:start position:0% a customer and you're looking for a good 00:01:23.680 --> 00:01:26.789 align:start position:0% a customer and you're looking for a good solution<00:01:24.080><c> for</c><00:01:24.320><c> help</c><00:01:24.640><c> desk</c><00:01:25.040><c> and</c><00:01:25.600><c> uh</c><00:01:26.320><c> listing</c> 00:01:26.789 --> 00:01:26.799 align:start position:0% solution for help desk and uh listing 00:01:26.799 --> 00:01:29.190 align:start position:0% solution for help desk and uh listing management,<00:01:27.759><c> uh</c><00:01:28.400><c> this</c><00:01:28.720><c> would</c><00:01:28.880><c> be</c><00:01:29.040><c> the</c> 00:01:29.190 --> 00:01:29.200 align:start position:0% management, uh this would be the 00:01:29.200 --> 00:01:31.759 align:start position:0% management, uh this would be the platform<00:01:29.520><c> to</c>