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hi everyone my name is
and I am a senior technology partner
manager at Shopify in France and I'm
going to be covering the key principles
and best practices in store design and
marketing to grow your traffic and get
more sales so I'll be touching base on
how to reach beyond the storefront how
to grow your traffic organically before
investing into paid ads I'm also going
to be talking about your store design
how less is more how practicality and
functionality is what's going to keep
your customers around and last but not
least I'm going to be talking about
marketing how to get to know your
customers and how to understand the data
about your customers to boost your sales
so join me at Ecommerce to strive is to
thrive on May 18th at 9 00 PM eastern
time can't wait to see you there bye
hi everyone my name is I'm a senior
technology partner manager for Shopify
in France I've been working for Shopify
for about seven years and today I want
to share a bit of my findings with you
so we're going to be talking about the
key principles and the best practices in
store design and marketing so how to
grow your traffic and your sales so
let's get going
here's what we're going to be covering
today so first and foremost how to reach
beyond the storefront how to grow your
traffic organically before you're
investing into paid marketing so how to
really set yourself up for Success first
the second point is your store design
how less is more and how customers are
looking for functionality and
practicality
and last but not least in terms of
marketing how to get to know your
customers what tools are at your
disposal to really make the best out of
your marketing all right so let's get
right into it so one thing I want to
emphasize before we get going is that
you don't need to make drastic changes
to make a big difference right and
sometimes all it takes is that we need
to get into the shoes of a customer to
really understand what's going to make
an impact and what's going to grow your
traffic your sales and your conversion
so the first point I want to make here
is to ask yourself some kind of basic
questions before getting into this right
so
if you're shopping on an online store
and you end up leaving what's the reason
behind that is there something is there
a recurring pattern in online stores
that you visit that inevitably let you
to leave the store before you actually
purchase so what are those reasons and
how can we be insightful in that and
maybe apply that to our own online store
the second point is the opposite of that
right what keeps you interested when you
last visited an online store that you
found really interesting what was it
about that online store that made you
interested and to that point is there
anything on the other side that makes
you really frustrated about an online
shopping experience can you remember the
last time that you went on a store and
you were really lost or you were really
frustrated so how do we pinpoint those
things and avoid them and last but not
least
what is it about your favorite online
store that makes it stand out so think
about the last time that you made a
purchase on your favorite store what was
so special about it and how can we apply
that same concept to our store so let's
just keep these questions in the back of
our mind as we're going to go through
these next couple of slides here
the first point is how to grow your
traffic organically how to get better
return on investment as in terms of AD
campaigns and how do we set ourselves up
for Success first and foremost so one
thing that I want to point out is that
everyone's online right now so we're all
working from home or just you know at
home because there's still a pandemic
even though it's slowly coming to an end
um so let's take advantage of that right
let's recognize that first and foremost
and let's take advantage of it and one
way to do that is creating quality
content right because everyone's on
their phone on their laptops right now
and people are really yearning for for
some more content so whatever the
subject you're an expert in you know if
you're selling fashion right above
fashion if you're selling Beauty there's
a ton of people looking for content on
beauty so write about that and don't be
afraid of adding media don't be afraid
if you have the opportunity to add
quality pictures some videos podcasts
whatever it may be because that is what
will make you stand out from from
everybody else
and ultimately the better your content
the better returns you're going to get
on your ad campaigns right if you
for example take two different
businesses
one and they're both selling the same
thing one has a really healthy Instagram
with beautiful content and they have a
nice blog where people can comment and
stuff like that
and the other one has
barely anything on on their social media
or on their website and both of them are
going to be spending let's say a
thousand dollars on an ad campaign
which is going to get the better returns
obviously it's going to be the one with
with the more quality content right
because you're really
you're really providing your customers
an experience
before you're even targeting them which
is something that people really
appreciate because we're all getting a
bit complacent in terms of getting ads
targeted to us all the time so if we
click on an ad and we go to the
Instagram account or the website and the
content isn't really great then we're
not going to be very encouraged to
purchase so one doesn't work without the
other right you can spend a million
dollars on an ad campaign if you want
but if your content isn't particularly
great you're not going to get very great
returns so let's take advantage of the
fact that everyone's online right now
let's provide them with valuable content
and ultimately we're going to see better
returns after the fact
so my second point is about store design
how less is more
um I think a perfect example of this is
Apple products right like Apple products
have taken over the world but I think
the key to their success is that they're
very minimalist right they're very
functional and in that functionality
there's Beauty right they're beautiful
looking products but ultimately it's
their functionality that make them so
popular so I think people are really
looking for that same experience when
when they're browsing online or they're
shopping online so
the less friction they have to go
through the better right the more they
can understand the the workings of your
store instinctively the better it is and
ultimately the more chances that that
this customer is going to convert so
sometimes you have to kind of find a
balance between functionality and
Aesthetics of course your store has to
be beautiful but again sometimes there's
Beauty and things just being very simple
and very functional
and ultimately the less time that your
customer has to spend to get from point
A to point B the more chances you're
going to have to convert so point a
being when they first land on your
website to point B being when they
finish their purchase so what can we do
to really minimalize that friction right
like let's look at the architecture of
the store is that really necessary is
the navigational menu easy to understand
because sometimes when it's our website
and it's our business we kind of look at
it and for us it's obvious because we've
built it right like we're the brain
behind it so of course it's going to
make sense to us but asking friends and
family or even better random strangers
to look at your store and tell tell you
what makes sense and what doesn't is
something that can be extremely
extremely valuable
and the last point that I want to make
is something that's really important and
that's getting to know your customers so
again I talked about how everyone's
online right now and that makes it so
that customers are like on Instagram
communities Facebook Tick Tock they're
on podcast you know people are really
bringing their social life that they
used to have in the real world to these
online communities so integrate yourself
into those communities and get to know
what your customers are looking for what
they like what they don't like is there
a trend that you'd be able to apply to
your business so really try to get to
know that
and the second Point here
is find ways to bring a human approach
to your marketing and to your customer
service so
back in 2019 before the world went a
little bit crazy you were able to walk
into a store and talk to a sales
representative or have somewhat of a
social experience as you were as you
were shopping but now that doesn't exist
anymore so I think customers are really
yearning for that experience in some way
or another so how can you replicate that
through your store or your blog or your
social media for example right bring
that human touch and really
differentiate yourself from the
competition that's going to maybe just
take a traditional approach to the way
that they manage their customers
one thing and probably the most
important thing of all here
is use your customer data to your
advantage like this is free information
that you have and every online Merchant
knows that they spend a lot of resources
and money into getting that customer to
purchase at their store for the very
first time so it's imperative
that you maximize those efforts and you
get your customers to come back and how
do we do that when customers are
visiting your store or they're making a
purchase you get a lot of information
about them there's different tools that
will tell you where they went on your
store how much time they've spent
um what collections they view what
products they're more interested in and
after they make a purchase you know
exactly what they like right you know
exactly what they've purchased where
they're from
Etc and whatever your eCommerce platform
is you'll have segmentation tools where
you're able to quickly put your
customers into different groups based on
their behavior on your store or their
purchase history and so
later on when you're doing you know
email marketing campaigns as opposed to
sending an email that's just general
that people will know is just like spam
or an email marketing email
um send something that's exactly based
on what they purchased before or their
behavior and they're going to be so much
more inclined to actually open it and
come back to purchase a second third
fourth fifth time Etc so that is really
really key and lastly to that same point
curate your content based on that
knowledge right you're finding out so
much about your customers this way that
you know what they like you know what
they want to see and you know maybe if
your content wasn't about this you can
pivot and you can make changes right
I think if there's anything that these
past couple of years have shown us is
that we need to change very quickly we
need to be really adaptable we need to
be really flexible and so it's about a
constant learning experience where
you're learning so much about your
customers about your own business what
works what doesn't and it's okay to to
make changes uh based on that so just to
kind of sum up
um everything that I've just mentioned
integrate yourself into online
communities right make sure you're
maximizing your efforts before you
invest too much into paid ads set
yourself up for success make sure your
store is understandable by your
customers you don't want to frustrate
them or anything to the point where they
won't actually convert make it as easy
for them to spend their money at your
store as they possibly can and the last
is
um is really getting to know them right
like if you don't try to get you know
your customers you're not going to get
anywhere and the more you spend energy
listening and really getting to know
them the better off you're going to be
and so that's it for me I hope these
were some valuable points for you and
thanks for watching
hi everyone my name is and I'm the
founder of the drop shipment Council and
I also operate my own seven figure
online e-commerce stores I'll be
speaking to you on day one of the
Ecommerce 2021 about fulfillment and how
you can automate your supply chain
regardless of what level of business
you're at depending on your scale and
how much volume you're doing and on day
two I'm going to be talking to all of
you about the upcoming e-commerce Trends
and opportunities that you need to
capitalize on so that you make the full
use of 2021 and really grow your
business properly so make sure to tune
in to eCommerce 2021 on on May 19th and
20th at 9 00 PM eastern time see you
guys there
hi everyone welcome again to eCommerce
2021 and in this session we'll be
talking about how you can develop an
automated supply chain and fulfillment
system for your eCommerce business so
I'm excited to get into this and I'm
thanking again page fly for inviting me
to cover this topic here
um this is what we have planned out for
you I've I've split this up into three
different parts
depending really on where your business
is and how far it has scaled and what
your fulfillment options are at each
stage of your business whether you're a
beginner whether you have crossed about
ten thousand dollars per month in sales
or whether you're a big fish and you've
crossed a hundred thousand dollars per
month in sales what you can achieve at
each of those stages to automate your
supply chain and we'll wrap up by
talking about the secret sauce which I
feel is really the differentiating
factor for any particular business when
it comes to keeping your customers happy
and making sure your supply chain is
clean automated and without headaches so
let's get right into it so first of all
before we dive into the content who am I
why should you be listening to me
um a bit about myself my name is
and first and foremost I am an online
e-commerce store owner myself me and my
wife uh number Sunday again we got
started in the e-commerce business a few
years ago and it's been an exciting
Journey we've been able to operate
multiple different websites and friends
some of them have exceeded seven figures
in sales now and we've been featured by
oberlo our journey in the process we
have also founded the Drop Shipping
Council which is a private Mastermind
community of online store owners who
have exceeded at least a hundred
thousand dollars per month in sales and
they get access to a private Community
where we can network with each other and
access exclusive master classes and get
the benefit of 35 Plus different partner
agencies so if you have uh you're
operating a business at a scale where
you've crossed a hundred thousand
dollars per month in sales definitely
check out the Drop Shipping Council
because you may qualify to join
um finally I'm also a mentor and we have
our own YouTube channel to call Journey
To Freedom where we're teaching many
beginner uh store owners on how to get
started that is how we learned many of
our stories and many of our lessons in
the beginning and a few highlights here
again in the beginning we learned a lot
from others and the failures and
successes of others on YouTube and
Facebook so that's how we are trying to
pay back a little bit now through our
own channel and you know teach others on
on some of the mistakes that we made and
how they can avoid that
so enough about me let's dive into the
content right here as I mentioned I've
segmented this in three different ways
depending on the scale of your business
so that each one of you can take out
something from this presentation
um so first off let's start off with
fulfillment options if you're a beginner
if you're just starting off your own
online store
um you're probably drop shipping from
AliExpress or from some of the source
what can you do to it to to get your
fulfillment in place now in the
beginning normally what happens is most
people start off with obviously just
shipping from AliExpress if that's where
you're ordering from choosing the
AliExpress standard delivery option and
that's typically going to take you two
to four weeks to deliver to your
customer right that's usually you know
if you're lucky it will arrive in two
weeks and your customer is happy but
this is also a good time to experiment
with domestic fulfillment so there are
many suppliers on AliExpress who have us
warehousing right so they're able to
ship domestically through Europe UPS or
USPS and get your customer in five to
seven days so oftentimes on AliExpress
you'll see this kind of a you know
delivery option to deliver deliver from
the United States so that can be one way
to improve your fulfillment speeds
especially when you're in the beginning
and you don't have too much scale
now you can also be exploring many
alternative suppliers outside of
AliExpress at this stage and I've taken
a snapshot of some of the more prominent
ones here so there's CJ Drop Shipping
udropy deacers who are all having their
own you know inventory selection first
of all and many of them do have options
for you to fulfill from different
locations around the world because they
have that scale so many of them have you
know warehousing in the US and Europe in
different places so that can also be
another way to speed up your fulfillment
times Without Really you know taking
making too much of an investment into
the process you can also explore
us-based and european-based suppliers
like spocket and zendrop again these are
also avenues that you can explore to
find suppliers who are who are shipping
locally typically the quality is even
better than many of the suppliers you
find on AliExpress
um you may P you may pay a premium
income cost but the quality is better
the shipping times are better so these
are all Alternatives you can explore as
a beginner when it comes to fulfillment
options for your business
now moving on let's say you're now at
the stage where you've you've gained
some traction you have a few products
that are doing well they're your best
sellers and you're starting to hit about
ten thousand dollars per month in sales
now that's when things got interesting
because that's when you're at a stage
likely where it's getting difficult to
manage all those orders that are coming
in and likely you know it's a it's a
Time drag it's a Time investment for
your business
um so what can you do at that stage to
make things a bit more automated right
and make things a bit more streamlined
so that you don't have to be the one
individually filling orders on oberlo or
Siege Drop Shipping or wherever right so
let's talk about that
first thing that I have to tell you is
at that stage once you have crossed
about ten thousand dollars per month in
sales please don't be relying on
fulfillment from AliExpress anymore
because they're not reliable right in
small volumes one or two orders per day
it's okay but once you get to the scale
uh you'll very quickly run it into
problems resulting from the delayed time
stripping times and do not use ePacket
servicing we're still in in the middle
of a global pandemic e-packet is not
reliable so don't use that and the other
problem is that very often the items can
go out of stock anytime and you don't
know you don't know when that's about to
happen unless you have built up a very
strong relationship with your supplier
right and that's very tough to do on
AliExpress just because of you know
communication barriers and things like
that so what should you be doing at that
stage is looking for something that's
called a sourcing agent right and these
are basically third-party Logistics comp
companies that are based typically near
the manufacturer so if you're sourcing
out of China many of these sourcing
agents are located in China
and they have direct relationships with
many of the factories that are supplying
these products to your customers right
so how do you locate them there's a ton
of Facebook groups on e-commerce and
Drop Shipping out there go in there and
just look and search for terms like
sourcing agent or fulfillment agent and
you'll come up with lots of little
comments that people have made
advertising their own services in terms
of fulfillment options for you so
explore them and the main advantage that
I find once you start using a sourcing
agent is number one you can probably
start sourcing your products for a
cheaper price right so that means bigger
fatter margins for your business because
oftentimes these agents will go directly
to the factory right you have to
understand that you when you buy from
AliExpress AliExpress itself is a
middleman right you're not buying from
the source so that's what these agents
may do for you they'll go and talk to
different factories producing the same
product and try to get the best price
for you now the other the other major
benefit is faster shipping speed because
again you're overcoming the AliExpress
hurdle you're going directly to the
factory and these
um third-party logistics companies in
the middle these drops these uh
servicing agents they really have have
it down to a science in terms of getting
stuff to their warehouse packaging it
and send sending it out to your customer
in your local market
so typically you'll be able to offer
faster shipping times sometimes it's
about one to two weeks and thirdly you
have the potential for auto fulfillment
I'll talk about that in a couple of
slides now when you speak to these drop
servicing agents ask for things like
unixpress shipping Yan when shipping
these are private shipping lines that
only these agents have access to very
rarely will you see these as a shipping
option on AliExpress these are private
Shipping Lines that that use private
planes not not commercial planes to to
make your deliveries so
use them because they give you more
reliable shipping it can be a bit more
expensive sometimes but reliability is
what you're looking for at the scale of
your business right now
now when you talk to an agent here are
some of the things that they will ask
you that you should be prepared for what
are you selling number one right you got
to send them the link of the product
that you're selling so that they can get
you a code for the product what
quantities are you selling them in now
that's a very common question because
many of these these agents have minimum
order quantities moqs that they want you
to have before taking you on as a
customer because oftentimes it's not
profitable for them if you're getting
you know just two or three orders per
day of the product it doesn't make sense
for them for them to start taking you on
as a client so they often have minimum
order quantity requirements that you
have to meet
and thirdly what countries are you
selling to so that is again a question
because your cost of fulfillment will
depend on the countries you're shipping
to is it the US is it Australia is it
the UK you know is it all all of Europe
where are you shipping to the be
prepared to answer these questions
now things that you should ask them
right just as important don't be just
answering questions make sure you ask
them these questions that I've
highlighted here right ask them things
about how large their team is how
established are they right where are
they located ask them that because
oftentimes the proximity to the
factories makes a difference in terms of
the domestic shipping times within China
right if they're in the same city where
most of the factories are oftentimes
they can get the product within a day if
they're in a further away City it can
take two to three days for them to get
the product before they can send it out
to your customer right so that's another
lag in your delivery time
um ask them obviously as I mentioned the
type of shipping options they have which
private Shipping Lines they can offer to
you
um ask them whether they're able to
offer a flat rate shipping to different
e-packet countries now this is a major
advantage for you as a business owner
because if you know that your costs are
are you know determine are the same
regardless of the country you're
shipping to that makes life a lot easier
for you in terms of how to price
products right because if you have a
different cost of shipping to each each
different country let's say U.S
Australia Canada and UK
if the costs are different for each of
these countries then you know it means
that your price may your retail price
may need to be different for each
country because your costs are different
right so if you're able to negotiate a
flat price across the board then that's
a major plus point because then your
costs are set in stone and you know that
you have you can do a fixed markup above
that cost price
um lastly you can also ask them things
about how they accept payments right how
do they accept payments for the goods
that they're shipping out do they accept
transfers by PayPal or do they expect
you to do a wire transfer right those
are all things you got to clarify before
you start up with them you have to ask
them what kind of packaging they offer
how do they handle that stock that comes
into them
um do they hold inventory right do they
require you to to buy inventory ahead of
time and keep it with them or can they
buy you know Goods as and when you get
an order for them on your stores right
so ask them these key questions and
it'll help you to understand exactly
what to expect once you get into a
relationship with them so those are all
points to look at when you're at a scale
where you're where you're doing about
ten thousand dollars per month in sales
and the next steps once you start
working with them is you'll get a code
for the product you're selling you can
negotiate with them right always take
that opportunity that is the time when
you should be negotiating with them
um ask them how their onboarding process
is what kind of systems they use to get
your order information right so
sometimes they will install an Erp
system on your Shopify store or your
back end which means that they receive
all the information on new orders coming
in automatically so that's full
automation on your back end right so
artists come in you don't have to do
anything the supplier gets the order
directly in China the agent gets the um
information and they are they know they
have to fulfill automatically
or alternatively if they don't have an
Erp system they may request you for a
CSV file it's basically an Excel file of
your orders in Shopify for that
particular day and so that's
semi-automated because you still have to
send them physically you know your
orders in an Excel file every day but
then after that it's hands off typically
they'll come back to you with a list of
tracking numbers uh in that Excel file
which you can then upload
to Shopify or any other system you're
using on the back end
um you typically want to send orders to
your to your agent on a daily basis
that's how you want to minimize any lag
between the order coming in and it
getting fulfilled by your by your
sourcing agent and they as I mentioned
will come back to you with tracking
numbers in an invoice that you have to
pay ideally you make those payments
through PayPal because what that does on
on our backend at least for our stores
is that it simply simplifies the money
transfers because you know roughly fifty
percent of my customer payments when
they buy a product coming through PayPal
so that's sitting in my PayPal account
and I can use that to make payments
excuse me you can use that to make
payments to your sourcing agent directly
from PayPal if that's possible and
typically that means no additional cost
for you
now if you have to do a wire transfer
that can sometimes mean an incremental
cost for you but typically it's not that
much so make sure you iron that out and
lastly check with them on how you can
test new products right you can leverage
on your sourcing agent to send them
products of new angles and products that
you're testing send them the link for
that and they will come back to you with
a code and pricing so you can estimate
what you can sell that product at
so all of that is really you know
possible once you cross about a ten
about ten thousand dollars per month in
sales as I mentioned now what do you do
if you have really scaled successfully
and you're now hitting a hundred
thousand dollars per month in sales
now at that point even the sourcing
agent option can get quite unwieldy it
can have quite a lot of hiccups even at
that point when you reach that kind of
scale right so what do you do at that
point to improve things even further now
here are my here's what we have done
internally in our business that's the
stage at which you should start
exploring how you can hold physical
inventory in the markets where you're
selling these products right so there
there's a few major advantages to that
first of all you can likely acquire
products at a much cheaper price because
you can buy in bulk from places like
Alibaba right so instead of going
through the agent you are now going
directly to the factories which are on
Alibaba who are producing these products
right so again you're cutting out one
more middleman because you have the
buying power with the amount of volume
you're moving
third secondly once you have that
inventory in the in the local market
maybe it's the United States you can
offer faster domestic shipping to your
customers so three to five days and that
can mean then a difference a huge
difference to your customers in terms of
the trust Factor if they see that you're
shipping domestically from the U.S then
and you're able to offer three to five
day shipping you know they they think of
you as a trustworthy brand that's
somewhat like Amazon now able to offer
domestic shipping with with fast
shipping days right and lastly at that
kind of scale you can typically have the
manufacturer on Alibaba
customize and brand your product and
packaging with your own logos right so
that again is another way to really make
your store a lot more professional and
make sure that your uh your look and
feel is really really good
now once you make that decision you can
start exploring various domestic
fulfillment options in the United States
and Europe and the services that I've
mentioned here are shiv Bob dollar
fulfillment and Shopify fulfillment
Network each of these are are very very
well established uh logistical services
that help you make your fulfillment
process a lot smoother on the back end
especially once you have inventory in
the United States
now there's a few things to be aware of
when you're reaching out to these
service providers that I mentioned on
the last slide you have to be careful of
monthly minimum requirements some of
them do have monthly minimums that you
have to agree to again because anything
less than that is not profitable for
them
some of them have onboarding fees up
front that you need to be aware of again
uh you can ask them make sure you ask
them what their promise delivery
standards are you know is it is it two
day do they have a two-day shipping
option how much will that cost do they
have a three to five day shipping option
how much will that cost
um ask them of course about inventory
storage fees because you'll be putting
your product in their warehouse and
that's not for free again they will
charge you for ongoing storage fee as
long as you have your product taking up
space in their warehouse right so make
sure you you really clarify each of
those different fees because that will
have an impact on your profit and loss
at the end of the day
and also make sure to fully understand
the onboarding process how do you send
them inventory right how do they onboard
it how do they integrate it into their
system how long does it take right so
all of those time frames are important
to understand so that you know how far
ahead by that inventory before your
sales come in
so as I mentioned there's very lots of
advantage to that but the major downside
is that you're locking up that money and
that's a direct impact on your cash flow
and for an e-commerce business it it's
cash flow is everything everything so
really you have to be very careful of
the timelines and as I mentioned you
have to take into account how long it
takes for the company to onboard your
inventory into the systems how long it
will take you to get the product out of
China to your domestic Market you know
the the Customs times you you have to
assume that hiccups will happen Okay
um it's very rare almost that everything
goes very smoothly so assume that you
will you will have interruptions in this
process and plan for them right plan for
the day when your goods are stuck in
customs in the United States what will
you do at that point do you already have
some stock in the warehouse do you have
some alternative means of fulfill
development that can keep your supply
chain going
right sometimes there may be export
delays from from the Chinese side so you
really have to think about all those
aspects talk to your uh you know
sometimes your sourcing agents can
actually help you with this process
because they they deal with these
Customs process sometimes quite quite
often so talk to as many different uh
sources as you can to really streamline
the process and prepare for the
eventuality that sometimes you you will
get hiccups in your in your importing
process
now let's talk about the secret sauce
okay I've talked about different supply
chain options for you at different
stages of your business
now the secret sauce in my opinion is
that service trumps speed okay in all
the previous options the focus was the
speed of fulfillment but generally you
would be surprised at how patient your
customers can be as long as they know
what to expect right in terms of your
delivery time frame so make sure you're
very empathetic with them prioritize
customer service really that is the
biggest thing that I can tell you and
when it comes to happy customers it's
all about your customer service
delivery speed and things like that it's
probably second or third priority right
so service really Trump speed and make
sure you just tell them what to expect
that's all they want as long as they
know that okay they'll take me one or
two weeks to get my product they're okay
with it right and if they reach out to
you to and to figure out where the
product is make sure you get back to
them in 24 hours tell them they're
tracking updates right keep a very
detailed shipping FAQ on your website so
that people know where to go to ask
questions and get them answered right so
customer service is a really important
aspect of having this this supply chain
automation
finally stay on top of the latest
developments you can often find newer
faster shipping options that are being
created by different companies for
example with companies like Siege Drop
Shipping uh oftentimes even though
you're just starting off as a beginner
you can get customized packaging right
which is something we talked about at
bigger scale so you know stay on top of
these developments because you can take
advantage of these from the services as
they're coming in and add later stages
when you're starting the whole inventory
it's all about the planning as I
mentioned you have to treat it like a
business you have to forecast your
demand your inventory your supply your
timelines your any any hiccups that are
happening and most importantly your cash
flows right you have to forecast your
cash flows in those Peak periods you
know are you going to have enough to to
run your ads are you going to have
enough to peer suppliers so make sure
you try to plan that out as much as you
can and realize that taking inventory
risk at larger scales business is
inevitable that is how you grow so be
prepared to learn from the mistake
mistakes that you make at that stage of
your business
so I hope that's been helpful to all of
you if you'd like to get in touch with
me um you can refine find us on the
dropshippingcouncil.com
um if you feel that you have reached a
scale where you qualify we have a
minimum qualification criteria of a
hundred thousand dollars per month in
sales then this community definitely
could be something that you may qualify
for so check out the website see if you
qualify and if you want to reach us
directly you can find us on our YouTube
channel as well during the freedom you
can make a comment on our videos and
we'll definitely get back to you
personally we respond to each and every
comment uh directly ourselves we don't
have any va's that are doing that for us
so I hope you found that useful and
thanks again for the opportunity to
speak to you hi everyone my name is
hiromi OG and I'm a cloud and balanced
sales team lead here at easyship I'll be
talking about how your shipping strategy
will increase your sales through sharing
why shipping is important how you should
plan your shipping strategies as well as
your international shipping strategies
to take your brand Global join me
comments to strive is to drive from May
19th to the 20th and I'll see you guys
there
hi everyone thanks for joining me today
for page flies e-commons 2021 to survive
as the Thrive I'm from Easy ship and I
will be presenting how your shipping
strategy can increase your e-commerce
sales
so my name is hiromi OG and I'm the
cloud and inbound sales lead here in the
US for easy ship you can find my
LinkedIn information below if you like
to connect with me after this
presentation
today's agenda will be will be
kickstarting off of why is e-commerce
booming why is shipping so important how
should you plan your shipping strategies
and lossy international shipping
strategies that actually help take your
brand global
so why is e-commerce booming
e-commerce is
mainly because of the transition from
brick and mortar businesses to
e-commerce
in the past a brick and mortar store was
the first step towards setting up a
retail business back then it was very
obvious that you needed a physical store
to actually represent your identity and
brand
now you can easily start a business or
enhance your existing one do e-commerce
and if you're looking to expand your
brick and mortar retail business to
larger markets then e-commerce is your
answer
e-commerce growth has actually
accelerated during covid-19 by 46 years
covid-19 has put a further strain on
traditional retail and there have been
widespread closures of department stores
around the world since January 2020
unfortunately due to the impact of covet
19.
at a height of global lockdowns the
pandemic widened the gap between brick
and mortar businesses and online
Commerce as consumers will push fully
online
secondly traditional retailers are now
seeing the benefits Brands who
traditionally only existed in brick and
mortar stores now see the benefits after
having to take their brands online
during covet 19. these benefits are such
as cost-effective methods of expansion
with significantly lower overhead costs
wider customer Outreach
the ability to have 24 7 sales and
increase brand awareness just to list a
couple of reasons
so the boom and e-commerce is also
spurred by the emergence and growth of
cross-border e-commerce more brands are
now seeing selling products across
borders through online or offline
channels significantly helps their sales
e-commerce has shown to have gained
traction across virtually every product
category and this is because consumers
continue to avoid physical stores even
after lockdown restrictions have been
lifted and consumer spending is
currently being diverted from leisure
activities and travel to spending online
Merchants can actually no longer be
close-minded and ignore the need for a
comprehensive Global e-commerce strategy
based on a report and Analysis of more
than 350 Brands and retailers selling
internationally it shows a 21
year-over-year increase in global
cross-border uh discretionary sales
during the covid-19 pandemic in the
period of January to June 2020 alone
so therefore e-commerce and Global
e-commerce Market is really booming due
to the ability of having the cell
regardless of wherever your customer is
and expanding internationally can
actually be achieved easily without any
physical presence that was required in
the past
so why is shipping important
shipping is important because of uh the
first reason which is card abandonment
rates according to a UPS survey among 18
000 respondents who are asked to rank
their current abandonment reasons just
to pull a few statistics out of some
reasons for car abandonment you will
find that shipping is a common theme for
why they choose to abandon their
purchase therefore although commonly
overlooked shipping is incredibly
important to ensure that there is
conversion at your checkout and if you
look at you know these statistics that
most common reason for why people
abandon their shopping cart is actually
shipping related with the cost of
delivery being higher than anticipated
shipping is really important for
customer retention and I cannot stress
this enough to anyone who's selling
online and yes due to the fact that it's
now become a habit for customers to
research read reviews and compare
products and Brands before purchasing
customers now do their research before
buying from a brand
a bad review about an item never
arriving or unexpected additional cost
for tax and duties could actually make
or break acquiring a new customer
therefore bad reviews about delivery
matter
differentiate yourself through an
excellent e-commerce delivery experience
and the delivery options that you offer
have a direct impact on your prospective
customers decisions to shop with you or
not
according to a report by PWC these
statistics show how important the
Fulfillment and delivery is for customer
retention
so if you're if you want to take a look
here these are some key statistics to
indicate why consumer behavior is
changing
moving on how should you plan your
shipping strategies
the first step here would be to be a
smart shipper understand the behavior
and preferences of your customer and
something that online retailers should
know is that your shipping strategy can
actually be used to Market your company
effectively by understanding your
current customer profile and your Target
customer profile you can build a
shipping strategy and one that
identifies with your e-commerce shipping
strategy goals to suit your customers
needs
this becomes increasingly even more
important during holiday or Peak Seasons
it's Paramount for people to feel
confident that they will receive their
products in the shortest amount of time
possible
so you should hope to actually achieve
with a successful shipping strategy
increase conversions increase average
order value
expanding your Market or target audience
and decreasing the cost
so strategies you can offer is free
shipping
or free returns free shipping is an
e-commerce shipping strategy that can
actually help you stay competitive and
in line with the expectations of your
consumers
the logic here is that
if your competitors are offering free
shipping you should too and if they
aren't doing so can give you a
competitive advantage over your
competitors
today's consumers are actually
conditioned to expect free shipping and
you know if you are a Amazon Customer
you will understand that shopping online
has been you know a breeze with Amazon
because they offer you free shipping
regardless of if it is going to arrive
to you in one or two days
so it's actually crucial for small
medium businesses to meet these demands
to remain competitive due to the culture
that these big box retailers have
created
so a question that's commonly asked to
me is that if I cannot offer free
shipping what else can I do so if you
cannot offer free shipping minimum
shipping thresholds are actually a good
way to offer free shipping as well
free shipping from a minimum order
benefit is a very popular option as this
promotion actually incentivizes the
customer to purchase more by doing so
customers have to spend a certain amount
before offering free shipping and this
makes the customers spend more than they
actually intended to in the first place
and it helps you cover the cost of
shipping
at the same time don't make your minimum
qualifying purchase price too high
because this could end up turning away
customers and one way to determine
whether or not your free shipping price
one way to determine your free shipping
price is to figure out your average
order value and increase that by 10 to
15 percent
The Next Step will be to offer more than
one shipping option and this is highly
stressed at easy ship because among a
survey that we did with our customers
and through our checkout technology
where we actually enable customers to
show the cheapest best value and fastest
shipping options a majority of our
customers have actually now seen an
increase in sales and decrease card
abandonment because of the fact that
they are providing more solutions to
actually meet the demands and needs of
their customers now
so if your shipping options at checkout
are not up to the customer's
satisfactions they might opt to buy from
a competitor who offers a delivery time
that better suits their needs
so ultimately give customers the
perception
that they are saving on shipping you may
not be able to offer free shipping on
every purchase but you should make it an
option at some order value give your
customers a choice
so the next thing that I'm gonna move on
to is uh the key to customer checkouts
so you can see from this graph or this
image that flat rate shipping is
prevalent here
so what is fat rate shipping flat rate
shipping is when a single read is
charged for shipping a package
regardless of size or weight salaries
are enticed to use flat rate shipping or
what is commonly known here as a static
checkout because it simplifies shipping
One Price pays for a decent amount of
weight to any destination
it can also be used as a marketing tool
to encourage buyers to spend more
however what's easiest for the seller
isn't always the best for the customer
and the problem of using a careers flat
or fixed rates is that they are unclear
and don't provide a lot of information
imagine purchasing from this site and
you don't have any information on The
Courier type when you're gonna get your
item and if you're purchasing
internationally any tax and Duty
information
so what is the solution here right
so the solution here would be to
actually show real-time shipping rates
taxes and Delivery at checkout for every
country
so you can see here that this shipping
um you know this checkout for your
shipping is actually a significantly
better because it shows The Courier name
clear delivery times low shipping costs
options and no surprises on tax and Duty
for your International customers
moving on international shipping
strategies to actually help take your
brand global
so what can you consider when shipping
internationally the first hurdle here is
customs paperwork and Commercial
invoices for each shipment customer
Customs paperwork and Commercial
invoices are actually vital for your
International shipments because missing
or incorrectly filled paperwork is the
most common reasons for delays in
shipping especially internationally so
depending on the size and value of your
shipment
the documentation required may vary so
even simple mistakes like you know the
seller for getting the attach an invoice
can actually cause significant delays to
your shipping it can be quite difficult
to find out what is missing particularly
when you don't have the parcel
the next one will be uh not offering
delivery uh duties prepaid also known as
DDP or ddu options for your customer by
showing them how much taxes and Duties
are so in case you didn't know your
International customers are actually
subject to taxes and duties as well
therefore you should either offer DDP
Solutions which include the taxes and
duties or attacks and Duty calculator
that showcases the taxes and duties even
for ddu options to convert more
International customers
Lassie is actually the cost of shipping
so the best way to actually reduce your
cost of shipping internationally is to
actually work with multiple careers some
shipping Solutions are better for
certain countries and to find the best
careers for your business it's actually
important to compare prices delivery
times and tracking quality
really in this day and age no one wants
to overpay on shipping at easyship we
have done some research and the short
answer is that there is no postal career
that is most likely to be the cheapest
way to ship International
however if you're looking for a shipping
Solution that's faster than a postal
Courier but not as expensive as an
Express career consider using Regional
careers that exist in those countries as
they focus their delivery on certain
regions or areas around the world
so the next step
international shipping strategies is to
provide transparency
so the first step is no hidden fees show
all the costs to your customers so if
you can see from this image here you can
see that this checkout is super
transparent and it shows whether or not
taxes and Duties are included or if
there are any tax and Duty charges in
the particular shipment
the next one would be that is the most
common is taxes and duties so most
common taxes and duties around the world
is import duties vat tax and lastly
um there is a commercial invoice that is
a required document in international
shipping that describes its value to the
Customs officer and it actually helps
expedite your shipping process or your
item getting delivered to your consumer
when there is properly uh filled
commercial invoices
lastly it is to Showcase your shipping
policy a good shipping policy is
actually the secret sauce for the
vulnerable e-commerce industry and why I
say this is because the more transparent
and the more inclusive your shipping
policy the better uh response you're
gonna get for your customers a robust
shipping policy policy actually
indicates that the seller is doing
business responsibly and it's it
actually aspires to give the best
service possible to its customers it
doesn't just help you keep your
clientele intact but also improves the
conversion rate
so a huge question that's posed to me uh
from my customers is how do I cut down
international shipping costs the first
one will be order consolidation so order
consolidation is actually the process of
shipping a number of individual orders
together and shipments going to the same
destination are grouped and shipped
together and it actually save costs and
time and what do we mean by order
consolidation is for those customers
that actually make two to three
purchases in the same day but through
different orders so let's say if they
place an order at 11 o'clock and at two
actually consider consolidating those
two orders to reduce your shipping costs
the second would be know all your
shipping fees so the basic shipping cost
is calculated by calculating the
packages pickup point and its
recipient's location right so that
actually uh in actuality the higher the
shipping Zone the more you expect to pay
so
um actually take some time to know all
your shipping fees here
the next one would be to negotiate with
multiple carriers so all shipping
companies have their own unique pricing
schedules so if you ship often try
negotiating low a lower rate to multiple
carriers and see which one actually
works best for the cost Savings of your
business
lastly know your package sizes so in
order to reduce costs you need an
accurate weight and dimensions for your
packages so most careers actually allow
you to enter these metrics into a
shipping calculator to get an instant
quote so this way
there shouldn't be any nasty surprises
for you in terms of your shipping cost
so the next one would be
Global fulfillment Network so a global
fulfillment network is when you store
your products in an overseas warehouse
and it actually makes it easier for you
to reach your International customers so
how does a global fulfillment Network or
putting your trust in an overseas 3pl
help you reduce your shipping cost or
your overall business costs so the first
one will be lower shipping costs for
your cash uh your customers so choose a
warehouse that is closer to your
customer base and it will actually help
lower the shipping cost
the second one would be lower
Transportation costs from the
manufacturer so if the warehouse is
actually closer to your manufacturer it
could actually help you save on
transport on the transportation of your
products
lastly if your warehouse is located in a
in a country where your a huge portion
of your customer base is fulfilling
orders within the same country or
continent can actually remove the burden
of Customs clearance
so the last thing that I want to touch
on here is how easy ship actually helps
impact these Brands globally
so easy ship helps by allowing you to
scale domestically and internationally
firstly with our Global fulfillment
partners
with Warehouse Partners on four
continents you can actually be close to
your customers without long-term leases
the next one would be a powerful
shipping tool with a centralized
dashboard so we have a dashboard that's
actually built for merchants of all
sizes that want a powerful yet easy to
use tool that allows you to manage every
aspect of your shipping from getting a
quote uploading your orders to tracking
your shipments so
we have a very powerful centralized
dashboard that will allow you to even
schedule career pickups and manage
orders from multiple stores
the next would be our 250 available
career Solutions so this will enable you
to ship globally with pre-negotiated
discounts of up to 70 percent and we
allow we offer Global coverage that
actually enables Brands to ship to 220
different destinations from North
America Asia Europe Australia and up to
70 discounts on these rates
lastly it will be scaling with
e-commerce Integrations so integrate
your eCommerce store directly to the
applications you love to let uh to let
you streamline your e-commerce
operations and make your customers
happier and if there isn't an existing
e-commerce integration built do not
worry we have a very powerful API that
is built by Developers for Developers
so thank you so much for your time today
and if you would like to stay connected
here is our contact information and I
look forward to you know having a chance
of speaking with you guys again soon
thank you guys so much
hello everyone thank you so much for
joining me in this sharing session I'm
Cali full Partnerships manager at
pagefly also your host today
so before we dive into the discussion
could you all tell me a little bit more
about yourselves and your brands
sure I can start
um hi everyone my name is
I work for Shopify and have worked for
Shopify for the past seven years I
currently work as a senior technology
partner manager for Shopify in France so
I help manage partners that have
applications in our app store like page
five for example that will help our
Merchants run their business
that's great
um hi everyone my name is and I'm the
founder of the Drop Shipping Council I'm
personally an e-commerce Merchant myself
I've uh I've been Drop Shipping for a
couple of years now and transitioning
now to a brand we've done more than
seven figures through our online store
um and we're now also developing and
growing a private Mastermind Community
which is called the Drop Shipping
Council and that's uh really exclusively
for for people who are doing at least a
hundred thousand dollars per month in
sales and we have quite a few different
partners including pagefly
that's amazing
yeah so hi guys my name is hiromi Ochi I
work for easy ship which is a shipping
technology uh platform that works
through Phenom platforms such as Shopify
that powers e-commerce sellers to be
able to ship from where they are to
anywhere in the world currently we power
around 120 plus thousand merchants and
I'm an inbound sales manager at easyship
yeah that's great thank you so much it's
truly an honor to have you all here with
us in the very first online conference
ever a page fly the e-commense 2021 so
in this sharing session we'll discuss
the best e-commerce practices that
Merchants need to know to stay sharp in
so a little bit of an introduction
e-commense 2021 is a two-day event where
we got the industry thought leaders to
discuss about e-commerce landscape of
2021 and what our e-commerce Merchants
need to know to survive and to thrive in
a challenging time
so Mary just given us a fantastic and
insightful presentation on conversion
rate optimization for those who haven't
seen it check out Mary's talk prior to
this sharing session
so Mary how Shopify has applied these
strategies into boosting Shopify
conversion rate itself and does Shopify
focus on growing merchants or growing
ecosystem at first
yeah that's a really great question
um so like I mentioned before I've been
with Shopify for for seven years which
for Shopify is a very long time because
we're a fairly new company even though
we power one point something million
Merchants today and ever since the
beginning of Shopify we've always
focused on the ecosystem because we
quickly realized that we couldn't we
couldn't do everything right if we
wanted to do absolutely everything then
we would be scattering ourselves thin
and not providing the best product to
our Merchants ultimately and so so we
started off with building an ecosystem
of various partners and people to help
us back in Canada and the US where we're
from and when I joined the French team
um about two years ago it was when we
were really starting to establish
ourselves in France and that's the first
thing we did as well right
um Shopify is a great tool because
it's simple to use but it's simple to
use because it does it has
functionalities natively that 80 percent
of our Merchants will use not a hundred
percent right because you can imagine if
we try to make features for everybody
the platform would be extremely
complicated and nobody would want to use
it and so we build it for the 80 and the
20 we leave that up to our ecosystem of
Partners and so I really attribute that
to Shopify success but I think that's on
the Shopify side but as a merchant also
you know if you're doing business online
I think the same concept applies right
surround yourself with with partners
that will help kind of boost you up and
not have to do 100 everything all the
time so I think that concept definitely
still applies there also
or some you know it's really a good way
to go so
um another question that we received
during performing our 24 7 support is
that how to optimize online store for
better conversion rate
yeah there's there's so many different
things that you can do right and I think
e-commerce these days is pretty
saturated right there's millions of
online stores and so the key is really
to be creative and to differentiate
yourself from the next person that's
selling potentially items that are
similar as you and what we've been
seeing since the beginning of 2020 where
there's been an explosion of people
buying online because everyone's stuck
at home is that there's a few things
that really stand out in terms of
boosting conversion rates so
content uh that's that's a big one and
content can either be on your actual
website your online store and it can
also be on social media so because we're
all home we're all in our computers
we're all on our phones and we all want
to see quality content right so that's
one big thing that's going to
differentiate you from somebody else
getting to know your customers
integrating yourselves into these
communities of of online people that are
looking for specific things or
interested in a specific subject
providing conversational Commerce to
these people right like getting to know
them talking to them answering their
questions like they need to feel like
you're a human being because they don't
see any other human beings like I live
by mysel
원문 자막 펼치기
WEBVTT Kind: captions Language: en 00:00:01.820 --> 00:00:03.100 align:start position:0% thank<00:00:02.820><c> you</c> 00:00:03.100 --> 00:00:03.110 align:start position:0% thank you 00:00:03.110 --> 00:00:29.870 align:start position:0% thank you [Music] 00:00:29.870 --> 00:00:29.880 align:start position:0% 00:00:29.880 --> 00:00:40.380 align:start position:0% foreign 00:00:40.380 --> 00:00:40.390 align:start position:0% 00:00:40.390 --> 00:00:41.889 align:start position:0% [Applause] 00:00:41.889 --> 00:00:41.899 align:start position:0% [Applause] 00:00:41.899 --> 00:00:44.050 align:start position:0% [Applause] thank<00:00:42.899><c> you</c> 00:00:44.050 --> 00:00:44.060 align:start position:0% thank you 00:00:44.060 --> 00:00:53.380 align:start position:0% thank you [Music] 00:00:53.380 --> 00:00:53.390 align:start position:0% [Music] 00:00:53.390 --> 00:00:53.560 align:start position:0% [Music] [Applause] 00:00:53.560 --> 00:00:53.570 align:start position:0% [Applause] 00:00:53.570 --> 00:01:04.070 align:start position:0% [Applause] [Music] 00:01:04.070 --> 00:01:04.080 align:start position:0% 00:01:04.080 --> 00:01:06.180 align:start position:0% foreign 00:01:06.180 --> 00:01:06.190 align:start position:0% foreign 00:01:06.190 --> 00:01:12.430 align:start position:0% foreign [Music] 00:01:12.430 --> 00:01:12.440 align:start position:0% 00:01:12.440 --> 00:01:15.350 align:start position:0% [Music] 00:01:15.350 --> 00:01:15.360 align:start position:0% [Music] 00:01:15.360 --> 00:01:17.590 align:start position:0% [Music] hi<00:01:15.840><c> everyone</c><00:01:16.080><c> my</c><00:01:16.740><c> name</c><00:01:16.860><c> is</c> 00:01:17.590 --> 00:01:17.600 align:start position:0% hi everyone my name is 00:01:17.600 --> 00:01:20.030 align:start position:0% hi everyone my name is and<00:01:18.600><c> I</c><00:01:18.720><c> am</c><00:01:18.780><c> a</c><00:01:18.960><c> senior</c><00:01:19.200><c> technology</c><00:01:19.560><c> partner</c> 00:01:20.030 --> 00:01:20.040 align:start position:0% and I am a senior technology partner 00:01:20.040 --> 00:01:22.550 align:start position:0% and I am a senior technology partner manager<00:01:20.460><c> at</c><00:01:20.700><c> Shopify</c><00:01:21.240><c> in</c><00:01:21.540><c> France</c><00:01:21.900><c> and</c><00:01:22.439><c> I'm</c> 00:01:22.550 --> 00:01:22.560 align:start position:0% manager at Shopify in France and I'm 00:01:22.560 --> 00:01:24.830 align:start position:0% manager at Shopify in France and I'm going<00:01:22.740><c> to</c><00:01:22.860><c> be</c><00:01:22.920><c> covering</c><00:01:23.460><c> the</c><00:01:24.119><c> key</c><00:01:24.360><c> principles</c> 00:01:24.830 --> 00:01:24.840 align:start position:0% going to be covering the key principles 00:01:24.840 --> 00:01:27.050 align:start position:0% going to be covering the key principles and<00:01:25.200><c> best</c><00:01:25.439><c> practices</c><00:01:25.860><c> in</c><00:01:26.340><c> store</c><00:01:26.520><c> design</c><00:01:26.759><c> and</c> 00:01:27.050 --> 00:01:27.060 align:start position:0% and best practices in store design and 00:01:27.060 --> 00:01:29.270 align:start position:0% and best practices in store design and marketing<00:01:27.479><c> to</c><00:01:28.020><c> grow</c><00:01:28.200><c> your</c><00:01:28.439><c> traffic</c><00:01:28.680><c> and</c><00:01:29.159><c> get</c> 00:01:29.270 --> 00:01:29.280 align:start position:0% marketing to grow your traffic and get 00:01:29.280 --> 00:01:31.249 align:start position:0% marketing to grow your traffic and get more<00:01:29.520><c> sales</c><00:01:29.700><c> so</c><00:01:30.360><c> I'll</c><00:01:30.420><c> be</c><00:01:30.600><c> touching</c><00:01:30.840><c> base</c><00:01:31.020><c> on</c> 00:01:31.249 --> 00:01:31.259 align:start position:0% more sales so I'll be touching base on 00:01:31.259 --> 00:01:33.170 align:start position:0% more sales so I'll be touching base on how<00:01:31.439><c> to</c><00:01:31.560><c> reach</c><00:01:31.740><c> beyond</c><00:01:32.100><c> the</c><00:01:32.220><c> storefront</c><00:01:32.759><c> how</c> 00:01:33.170 --> 00:01:33.180 align:start position:0% how to reach beyond the storefront how 00:01:33.180 --> 00:01:35.090 align:start position:0% how to reach beyond the storefront how to<00:01:33.240><c> grow</c><00:01:33.420><c> your</c><00:01:33.720><c> traffic</c><00:01:33.900><c> organically</c><00:01:34.680><c> before</c> 00:01:35.090 --> 00:01:35.100 align:start position:0% to grow your traffic organically before 00:01:35.100 --> 00:01:37.850 align:start position:0% to grow your traffic organically before investing<00:01:35.700><c> into</c><00:01:35.880><c> paid</c><00:01:36.119><c> ads</c><00:01:37.020><c> I'm</c><00:01:37.500><c> also</c><00:01:37.740><c> going</c> 00:01:37.850 --> 00:01:37.860 align:start position:0% investing into paid ads I'm also going 00:01:37.860 --> 00:01:39.109 align:start position:0% investing into paid ads I'm also going to<00:01:37.920><c> be</c><00:01:37.979><c> talking</c><00:01:38.159><c> about</c><00:01:38.400><c> your</c><00:01:38.640><c> store</c><00:01:38.820><c> design</c> 00:01:39.109 --> 00:01:39.119 align:start position:0% to be talking about your store design 00:01:39.119 --> 00:01:41.929 align:start position:0% to be talking about your store design how<00:01:39.780><c> less</c><00:01:39.960><c> is</c><00:01:40.200><c> more</c><00:01:40.439><c> how</c><00:01:41.100><c> practicality</c><00:01:41.759><c> and</c> 00:01:41.929 --> 00:01:41.939 align:start position:0% how less is more how practicality and 00:01:41.939 --> 00:01:43.490 align:start position:0% how less is more how practicality and functionality<00:01:42.540><c> is</c><00:01:42.840><c> what's</c><00:01:43.079><c> going</c><00:01:43.259><c> to</c><00:01:43.320><c> keep</c> 00:01:43.490 --> 00:01:43.500 align:start position:0% functionality is what's going to keep 00:01:43.500 --> 00:01:45.830 align:start position:0% functionality is what's going to keep your<00:01:43.799><c> customers</c><00:01:44.159><c> around</c><00:01:44.460><c> and</c><00:01:45.360><c> last</c><00:01:45.540><c> but</c><00:01:45.720><c> not</c> 00:01:45.830 --> 00:01:45.840 align:start position:0% your customers around and last but not 00:01:45.840 --> 00:01:47.030 align:start position:0% your customers around and last but not least<00:01:46.079><c> I'm</c><00:01:46.320><c> going</c><00:01:46.439><c> to</c><00:01:46.560><c> be</c><00:01:46.619><c> talking</c><00:01:46.799><c> about</c> 00:01:47.030 --> 00:01:47.040 align:start position:0% least I'm going to be talking about 00:01:47.040 --> 00:01:48.830 align:start position:0% least I'm going to be talking about marketing<00:01:47.640><c> how</c><00:01:48.000><c> to</c><00:01:48.119><c> get</c><00:01:48.299><c> to</c><00:01:48.420><c> know</c><00:01:48.540><c> your</c> 00:01:48.830 --> 00:01:48.840 align:start position:0% marketing how to get to know your 00:01:48.840 --> 00:01:51.289 align:start position:0% marketing how to get to know your customers<00:01:49.259><c> and</c><00:01:49.680><c> how</c><00:01:49.920><c> to</c><00:01:50.040><c> understand</c><00:01:50.520><c> the</c><00:01:51.000><c> data</c> 00:01:51.289 --> 00:01:51.299 align:start position:0% customers and how to understand the data 00:01:51.299 --> 00:01:53.270 align:start position:0% customers and how to understand the data about<00:01:51.600><c> your</c><00:01:51.899><c> customers</c><00:01:52.259><c> to</c><00:01:52.560><c> boost</c><00:01:52.740><c> your</c><00:01:53.040><c> sales</c> 00:01:53.270 --> 00:01:53.280 align:start position:0% about your customers to boost your sales 00:01:53.280 --> 00:01:56.810 align:start position:0% about your customers to boost your sales so<00:01:54.119><c> join</c><00:01:54.540><c> me</c><00:01:54.659><c> at</c><00:01:55.140><c> Ecommerce</c><00:01:55.799><c> to</c><00:01:56.040><c> strive</c><00:01:56.340><c> is</c><00:01:56.579><c> to</c> 00:01:56.810 --> 00:01:56.820 align:start position:0% so join me at Ecommerce to strive is to 00:01:56.820 --> 00:01:59.569 align:start position:0% so join me at Ecommerce to strive is to thrive<00:01:57.119><c> on</c><00:01:57.540><c> May</c><00:01:57.719><c> 18th</c><00:01:58.320><c> at</c><00:01:58.619><c> 9</c><00:01:58.920><c> 00</c><00:01:58.920><c> PM</c><00:01:59.100><c> eastern</c> 00:01:59.569 --> 00:01:59.579 align:start position:0% thrive on May 18th at 9 00 PM eastern 00:01:59.579 --> 00:02:06.350 align:start position:0% thrive on May 18th at 9 00 PM eastern time<00:01:59.759><c> can't</c><00:02:00.180><c> wait</c><00:02:00.420><c> to</c><00:02:00.540><c> see</c><00:02:00.659><c> you</c><00:02:00.780><c> there</c><00:02:00.960><c> bye</c> 00:02:06.350 --> 00:02:06.360 align:start position:0% 00:02:06.360 --> 00:02:09.830 align:start position:0% hi<00:02:06.840><c> everyone</c><00:02:07.020><c> my</c><00:02:07.740><c> name</c><00:02:07.860><c> is</c><00:02:08.420><c> I'm</c><00:02:09.420><c> a</c><00:02:09.539><c> senior</c> 00:02:09.830 --> 00:02:09.840 align:start position:0% hi everyone my name is I'm a senior 00:02:09.840 --> 00:02:11.630 align:start position:0% hi everyone my name is I'm a senior technology<00:02:10.140><c> partner</c><00:02:10.619><c> manager</c><00:02:10.979><c> for</c><00:02:11.160><c> Shopify</c> 00:02:11.630 --> 00:02:11.640 align:start position:0% technology partner manager for Shopify 00:02:11.640 --> 00:02:13.970 align:start position:0% technology partner manager for Shopify in<00:02:11.940><c> France</c><00:02:12.300><c> I've</c><00:02:12.900><c> been</c><00:02:13.080><c> working</c><00:02:13.260><c> for</c><00:02:13.680><c> Shopify</c> 00:02:13.970 --> 00:02:13.980 align:start position:0% in France I've been working for Shopify 00:02:13.980 --> 00:02:16.190 align:start position:0% in France I've been working for Shopify for<00:02:14.280><c> about</c><00:02:14.459><c> seven</c><00:02:14.700><c> years</c><00:02:14.940><c> and</c><00:02:15.480><c> today</c><00:02:15.660><c> I</c><00:02:16.080><c> want</c> 00:02:16.190 --> 00:02:16.200 align:start position:0% for about seven years and today I want 00:02:16.200 --> 00:02:18.110 align:start position:0% for about seven years and today I want to<00:02:16.319><c> share</c><00:02:16.560><c> a</c><00:02:16.800><c> bit</c><00:02:16.920><c> of</c><00:02:17.099><c> my</c><00:02:17.280><c> findings</c><00:02:17.700><c> with</c><00:02:18.000><c> you</c> 00:02:18.110 --> 00:02:18.120 align:start position:0% to share a bit of my findings with you 00:02:18.120 --> 00:02:19.790 align:start position:0% to share a bit of my findings with you so<00:02:18.480><c> we're</c><00:02:18.900><c> going</c><00:02:19.020><c> to</c><00:02:19.080><c> be</c><00:02:19.200><c> talking</c><00:02:19.319><c> about</c><00:02:19.560><c> the</c> 00:02:19.790 --> 00:02:19.800 align:start position:0% so we're going to be talking about the 00:02:19.800 --> 00:02:22.430 align:start position:0% so we're going to be talking about the key<00:02:19.980><c> principles</c><00:02:20.400><c> and</c><00:02:20.819><c> the</c><00:02:21.000><c> best</c><00:02:21.120><c> practices</c><00:02:21.599><c> in</c> 00:02:22.430 --> 00:02:22.440 align:start position:0% key principles and the best practices in 00:02:22.440 --> 00:02:24.229 align:start position:0% key principles and the best practices in store<00:02:22.680><c> design</c><00:02:22.920><c> and</c><00:02:23.160><c> marketing</c><00:02:23.580><c> so</c><00:02:23.819><c> how</c><00:02:24.120><c> to</c> 00:02:24.229 --> 00:02:24.239 align:start position:0% store design and marketing so how to 00:02:24.239 --> 00:02:27.050 align:start position:0% store design and marketing so how to grow<00:02:24.540><c> your</c><00:02:25.140><c> traffic</c><00:02:25.379><c> and</c><00:02:25.860><c> your</c><00:02:26.040><c> sales</c><00:02:26.280><c> so</c> 00:02:27.050 --> 00:02:27.060 align:start position:0% grow your traffic and your sales so 00:02:27.060 --> 00:02:28.910 align:start position:0% grow your traffic and your sales so let's<00:02:27.180><c> get</c><00:02:27.360><c> going</c> 00:02:28.910 --> 00:02:28.920 align:start position:0% let's get going 00:02:28.920 --> 00:02:30.290 align:start position:0% let's get going here's<00:02:29.520><c> what</c><00:02:29.640><c> we're</c><00:02:29.760><c> going</c><00:02:29.879><c> to</c><00:02:29.940><c> be</c><00:02:30.000><c> covering</c> 00:02:30.290 --> 00:02:30.300 align:start position:0% here's what we're going to be covering 00:02:30.300 --> 00:02:32.330 align:start position:0% here's what we're going to be covering today<00:02:30.480><c> so</c><00:02:30.720><c> first</c><00:02:30.900><c> and</c><00:02:31.140><c> foremost</c><00:02:31.440><c> how</c><00:02:31.980><c> to</c><00:02:32.099><c> reach</c> 00:02:32.330 --> 00:02:32.340 align:start position:0% today so first and foremost how to reach 00:02:32.340 --> 00:02:34.790 align:start position:0% today so first and foremost how to reach beyond<00:02:32.640><c> the</c><00:02:32.760><c> storefront</c><00:02:33.300><c> how</c><00:02:34.019><c> to</c><00:02:34.260><c> grow</c><00:02:34.440><c> your</c> 00:02:34.790 --> 00:02:34.800 align:start position:0% beyond the storefront how to grow your 00:02:34.800 --> 00:02:36.770 align:start position:0% beyond the storefront how to grow your traffic<00:02:34.980><c> organically</c><00:02:35.700><c> before</c><00:02:36.420><c> you're</c> 00:02:36.770 --> 00:02:36.780 align:start position:0% traffic organically before you're 00:02:36.780 --> 00:02:39.710 align:start position:0% traffic organically before you're investing<00:02:37.260><c> into</c><00:02:37.739><c> paid</c><00:02:38.040><c> marketing</c><00:02:38.819><c> so</c><00:02:39.239><c> how</c><00:02:39.599><c> to</c> 00:02:39.710 --> 00:02:39.720 align:start position:0% investing into paid marketing so how to 00:02:39.720 --> 00:02:41.990 align:start position:0% investing into paid marketing so how to really<00:02:39.840><c> set</c><00:02:40.200><c> yourself</c><00:02:40.379><c> up</c><00:02:40.739><c> for</c><00:02:41.040><c> Success</c><00:02:41.400><c> first</c> 00:02:41.990 --> 00:02:42.000 align:start position:0% really set yourself up for Success first 00:02:42.000 --> 00:02:44.630 align:start position:0% really set yourself up for Success first the<00:02:42.900><c> second</c><00:02:43.019><c> point</c><00:02:43.379><c> is</c><00:02:43.920><c> your</c><00:02:44.220><c> store</c><00:02:44.400><c> design</c> 00:02:44.630 --> 00:02:44.640 align:start position:0% the second point is your store design 00:02:44.640 --> 00:02:47.330 align:start position:0% the second point is your store design how<00:02:45.239><c> less</c><00:02:45.420><c> is</c><00:02:45.660><c> more</c><00:02:46.019><c> and</c><00:02:46.379><c> how</c><00:02:46.560><c> customers</c><00:02:47.099><c> are</c> 00:02:47.330 --> 00:02:47.340 align:start position:0% how less is more and how customers are 00:02:47.340 --> 00:02:48.949 align:start position:0% how less is more and how customers are looking<00:02:47.519><c> for</c><00:02:47.819><c> functionality</c><00:02:48.480><c> and</c> 00:02:48.949 --> 00:02:48.959 align:start position:0% looking for functionality and 00:02:48.959 --> 00:02:50.210 align:start position:0% looking for functionality and practicality 00:02:50.210 --> 00:02:50.220 align:start position:0% practicality 00:02:50.220 --> 00:02:51.830 align:start position:0% practicality and<00:02:50.580><c> last</c><00:02:50.640><c> but</c><00:02:50.819><c> not</c><00:02:51.000><c> least</c><00:02:51.120><c> in</c><00:02:51.540><c> terms</c><00:02:51.780><c> of</c> 00:02:51.830 --> 00:02:51.840 align:start position:0% and last but not least in terms of 00:02:51.840 --> 00:02:53.930 align:start position:0% and last but not least in terms of marketing<00:02:52.319><c> how</c><00:02:52.980><c> to</c><00:02:53.099><c> get</c><00:02:53.400><c> to</c><00:02:53.580><c> know</c><00:02:53.700><c> your</c> 00:02:53.930 --> 00:02:53.940 align:start position:0% marketing how to get to know your 00:02:53.940 --> 00:02:55.550 align:start position:0% marketing how to get to know your customers<00:02:54.300><c> what</c><00:02:54.720><c> tools</c><00:02:55.080><c> are</c><00:02:55.200><c> at</c><00:02:55.379><c> your</c> 00:02:55.550 --> 00:02:55.560 align:start position:0% customers what tools are at your 00:02:55.560 --> 00:02:57.649 align:start position:0% customers what tools are at your disposal<00:02:55.980><c> to</c><00:02:56.280><c> really</c><00:02:56.400><c> make</c><00:02:56.640><c> the</c><00:02:56.940><c> best</c><00:02:57.060><c> out</c><00:02:57.540><c> of</c> 00:02:57.649 --> 00:02:57.659 align:start position:0% disposal to really make the best out of 00:02:57.659 --> 00:03:00.050 align:start position:0% disposal to really make the best out of your<00:02:57.900><c> marketing</c><00:02:58.739><c> all</c><00:02:59.519><c> right</c><00:02:59.640><c> so</c><00:02:59.760><c> let's</c><00:02:59.940><c> get</c> 00:03:00.050 --> 00:03:00.060 align:start position:0% your marketing all right so let's get 00:03:00.060 --> 00:03:01.850 align:start position:0% your marketing all right so let's get right<00:03:00.180><c> into</c><00:03:00.360><c> it</c><00:03:00.599><c> so</c><00:03:01.200><c> one</c><00:03:01.379><c> thing</c><00:03:01.500><c> I</c><00:03:01.620><c> want</c><00:03:01.739><c> to</c> 00:03:01.850 --> 00:03:01.860 align:start position:0% right into it so one thing I want to 00:03:01.860 --> 00:03:03.470 align:start position:0% right into it so one thing I want to emphasize<00:03:02.220><c> before</c><00:03:02.400><c> we</c><00:03:02.640><c> get</c><00:03:02.819><c> going</c><00:03:03.000><c> is</c><00:03:03.300><c> that</c> 00:03:03.470 --> 00:03:03.480 align:start position:0% emphasize before we get going is that 00:03:03.480 --> 00:03:05.030 align:start position:0% emphasize before we get going is that you<00:03:03.599><c> don't</c><00:03:03.720><c> need</c><00:03:03.900><c> to</c><00:03:04.019><c> make</c><00:03:04.140><c> drastic</c><00:03:04.500><c> changes</c> 00:03:05.030 --> 00:03:05.040 align:start position:0% you don't need to make drastic changes 00:03:05.040 --> 00:03:07.790 align:start position:0% you don't need to make drastic changes to<00:03:05.640><c> make</c><00:03:05.819><c> a</c><00:03:05.940><c> big</c><00:03:06.060><c> difference</c><00:03:06.360><c> right</c><00:03:07.019><c> and</c> 00:03:07.790 --> 00:03:07.800 align:start position:0% to make a big difference right and 00:03:07.800 --> 00:03:09.830 align:start position:0% to make a big difference right and sometimes<00:03:08.159><c> all</c><00:03:08.459><c> it</c><00:03:08.640><c> takes</c><00:03:08.819><c> is</c><00:03:09.180><c> that</c><00:03:09.420><c> we</c><00:03:09.720><c> need</c> 00:03:09.830 --> 00:03:09.840 align:start position:0% sometimes all it takes is that we need 00:03:09.840 --> 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--> 00:03:15.360 align:start position:0% an impact and what's going to grow your 00:03:15.360 --> 00:03:18.410 align:start position:0% an impact and what's going to grow your traffic<00:03:15.540><c> your</c><00:03:16.080><c> sales</c><00:03:16.319><c> and</c><00:03:16.680><c> your</c><00:03:16.860><c> conversion</c> 00:03:18.410 --> 00:03:18.420 align:start position:0% traffic your sales and your conversion 00:03:18.420 --> 00:03:19.910 align:start position:0% traffic your sales and your conversion so<00:03:18.720><c> the</c><00:03:18.840><c> first</c><00:03:18.959><c> point</c><00:03:19.140><c> I</c><00:03:19.319><c> want</c><00:03:19.379><c> to</c><00:03:19.500><c> make</c><00:03:19.620><c> here</c> 00:03:19.910 --> 00:03:19.920 align:start position:0% so the first point I want to make here 00:03:19.920 --> 00:03:22.610 align:start position:0% so the first point I want to make here is<00:03:20.459><c> to</c><00:03:20.760><c> ask</c><00:03:20.940><c> yourself</c><00:03:21.180><c> some</c><00:03:21.840><c> kind</c><00:03:22.140><c> of</c><00:03:22.260><c> basic</c> 00:03:22.610 --> 00:03:22.620 align:start position:0% is to ask yourself some kind of basic 00:03:22.620 --> 00:03:24.530 align:start position:0% is to ask yourself some kind of basic questions<00:03:22.920><c> before</c><00:03:23.340><c> getting</c><00:03:23.640><c> into</c><00:03:23.940><c> this</c><00:03:24.239><c> right</c> 00:03:24.530 --> 00:03:24.540 align:start position:0% questions before getting into this right 00:03:24.540 --> 00:03:25.970 align:start position:0% questions before getting into this right so 00:03:25.970 --> 00:03:25.980 align:start position:0% so 00:03:25.980 --> 00:03:27.770 align:start position:0% so if<00:03:26.519><c> you're</c><00:03:26.640><c> shopping</c><00:03:26.879><c> on</c><00:03:27.120><c> an</c><00:03:27.239><c> online</c><00:03:27.420><c> store</c> 00:03:27.770 --> 00:03:27.780 align:start position:0% if you're shopping on an online store 00:03:27.780 --> 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position:0% a recurring pattern in online stores 00:03:33.959 --> 00:03:37.009 align:start position:0% a recurring pattern in online stores that<00:03:34.319><c> you</c><00:03:34.440><c> visit</c><00:03:34.620><c> that</c><00:03:35.400><c> inevitably</c><00:03:35.940><c> let</c><00:03:36.780><c> you</c> 00:03:37.009 --> 00:03:37.019 align:start position:0% that you visit that inevitably let you 00:03:37.019 --> 00:03:39.170 align:start position:0% that you visit that inevitably let you to<00:03:37.500><c> leave</c><00:03:38.040><c> the</c><00:03:38.280><c> store</c><00:03:38.400><c> before</c><00:03:38.760><c> you</c><00:03:39.060><c> actually</c> 00:03:39.170 --> 00:03:39.180 align:start position:0% to leave the store before you actually 00:03:39.180 --> 00:03:41.630 align:start position:0% to leave the store before you actually purchase<00:03:39.659><c> so</c><00:03:39.840><c> what</c><00:03:40.080><c> are</c><00:03:40.200><c> those</c><00:03:40.379><c> reasons</c><00:03:40.920><c> and</c> 00:03:41.630 --> 00:03:41.640 align:start position:0% purchase so what are those reasons and 00:03:41.640 --> 00:03:43.610 align:start position:0% purchase so what are those reasons and how<00:03:41.879><c> can</c><00:03:42.000><c> we</c><00:03:42.239><c> be</c><00:03:42.480><c> insightful</c><00:03:43.019><c> in</c><00:03:43.319><c> that</c><00:03:43.440><c> and</c> 00:03:43.610 --> 00:03:43.620 align:start position:0% how can we be insightful in that and 00:03:43.620 --> 00:03:46.369 align:start position:0% how can we be insightful in that and maybe<00:03:43.799><c> apply</c><00:03:44.220><c> that</c><00:03:44.400><c> to</c><00:03:44.640><c> our</c><00:03:44.819><c> own</c><00:03:45.000><c> online</c><00:03:45.299><c> store</c> 00:03:46.369 --> 00:03:46.379 align:start position:0% maybe apply that to our own online store 00:03:46.379 --> 00:03:48.770 align:start position:0% maybe apply that to our own online store the<00:03:46.920><c> second</c><00:03:47.099><c> point</c><00:03:47.340><c> is</c><00:03:47.640><c> the</c><00:03:48.180><c> opposite</c><00:03:48.480><c> of</c><00:03:48.659><c> that</c> 00:03:48.770 --> 00:03:48.780 align:start position:0% the second point is the opposite of that 00:03:48.780 --> 00:03:51.289 align:start position:0% the second point is the opposite of that right<00:03:49.019><c> what</c><00:03:49.379><c> keeps</c><00:03:49.620><c> you</c><00:03:49.680><c> interested</c><00:03:50.159><c> when</c><00:03:51.060><c> you</c> 00:03:51.289 --> 00:03:51.299 align:start position:0% right what keeps you interested when you 00:03:51.299 --> 00:03:52.729 align:start position:0% right what keeps you interested when you last<00:03:51.480><c> visited</c><00:03:51.840><c> an</c><00:03:52.019><c> online</c><00:03:52.140><c> store</c><00:03:52.439><c> that</c><00:03:52.620><c> you</c> 00:03:52.729 --> 00:03:52.739 align:start position:0% last visited an online store that you 00:03:52.739 --> 00:03:54.289 align:start position:0% last visited an online store that you found<00:03:52.920><c> really</c><00:03:53.159><c> interesting</c><00:03:53.519><c> what</c><00:03:54.000><c> was</c><00:03:54.180><c> it</c> 00:03:54.289 --> 00:03:54.299 align:start position:0% found really interesting what was it 00:03:54.299 --> 00:03:56.089 align:start position:0% found really interesting what was it about<00:03:54.480><c> that</c><00:03:54.780><c> online</c><00:03:54.959><c> store</c><00:03:55.319><c> that</c><00:03:55.620><c> made</c><00:03:55.920><c> you</c> 00:03:56.089 --> 00:03:56.099 align:start position:0% about that online store that made you 00:03:56.099 --> 00:03:58.729 align:start position:0% about that online store that made you interested<00:03:57.060><c> and</c><00:03:57.420><c> to</c><00:03:57.599><c> that</c><00:03:57.780><c> point</c><00:03:58.080><c> is</c><00:03:58.620><c> there</c> 00:03:58.729 --> 00:03:58.739 align:start position:0% interested and to that point is there 00:03:58.739 --> 00:04:00.110 align:start position:0% interested and to that point is there anything<00:03:58.920><c> on</c><00:03:59.280><c> the</c><00:03:59.400><c> other</c><00:03:59.519><c> side</c><00:03:59.640><c> that</c><00:04:00.000><c> makes</c> 00:04:00.110 --> 00:04:00.120 align:start position:0% anything on the other side that makes 00:04:00.120 --> 00:04:01.910 align:start position:0% anything on the other side that makes you<00:04:00.299><c> really</c><00:04:00.420><c> frustrated</c><00:04:00.959><c> about</c><00:04:01.379><c> an</c><00:04:01.739><c> online</c> 00:04:01.910 --> 00:04:01.920 align:start position:0% you really frustrated about an online 00:04:01.920 --> 00:04:04.309 align:start position:0% you really frustrated about an online shopping<00:04:02.220><c> experience</c><00:04:02.939><c> can</c><00:04:03.720><c> you</c><00:04:03.959><c> remember</c><00:04:04.019><c> the</c> 00:04:04.309 --> 00:04:04.319 align:start position:0% shopping experience can you remember the 00:04:04.319 --> 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those</c> 00:04:10.070 --> 00:04:10.080 align:start position:0% frustrated so how do we pinpoint those 00:04:10.080 --> 00:04:12.229 align:start position:0% frustrated so how do we pinpoint those things<00:04:10.260><c> and</c><00:04:10.560><c> avoid</c><00:04:10.860><c> them</c><00:04:11.099><c> and</c><00:04:11.819><c> last</c><00:04:11.939><c> but</c><00:04:12.120><c> not</c> 00:04:12.229 --> 00:04:12.239 align:start position:0% things and avoid them and last but not 00:04:12.239 --> 00:04:13.250 align:start position:0% things and avoid them and last but not least 00:04:13.250 --> 00:04:13.260 align:start position:0% least 00:04:13.260 --> 00:04:15.110 align:start position:0% least what<00:04:13.980><c> is</c><00:04:14.159><c> it</c><00:04:14.280><c> about</c><00:04:14.459><c> your</c><00:04:14.700><c> favorite</c><00:04:14.879><c> online</c> 00:04:15.110 --> 00:04:15.120 align:start position:0% what is it about your favorite online 00:04:15.120 --> 00:04:17.390 align:start position:0% what is it about your favorite online store<00:04:15.540><c> that</c><00:04:16.199><c> makes</c><00:04:16.320><c> it</c><00:04:16.560><c> stand</c><00:04:16.739><c> out</c><00:04:16.919><c> so</c><00:04:17.280><c> think</c> 00:04:17.390 --> 00:04:17.400 align:start position:0% store that makes it stand out so think 00:04:17.400 --> 00:04:18.590 align:start position:0% store that makes it stand out so think about<00:04:17.579><c> the</c><00:04:17.820><c> last</c><00:04:17.940><c> time</c><00:04:18.120><c> that</c><00:04:18.239><c> you</c><00:04:18.359><c> made</c><00:04:18.479><c> a</c> 00:04:18.590 --> 00:04:18.600 align:start position:0% about the last time that you made a 00:04:18.600 --> 00:04:20.569 align:start position:0% about the last time that you made a purchase<00:04:18.900><c> on</c><00:04:19.139><c> your</c><00:04:19.320><c> favorite</c><00:04:19.380><c> store</c><00:04:19.799><c> what</c><00:04:20.400><c> was</c> 00:04:20.569 --> 00:04:20.579 align:start position:0% purchase on your favorite store what was 00:04:20.579 --> 00:04:22.310 align:start position:0% purchase on your favorite store what was so<00:04:20.759><c> special</c><00:04:20.940><c> about</c><00:04:21.180><c> it</c><00:04:21.419><c> and</c><00:04:21.600><c> how</c><00:04:21.780><c> can</c><00:04:21.900><c> we</c><00:04:22.019><c> apply</c> 00:04:22.310 --> 00:04:22.320 align:start position:0% so special about it and how can we apply 00:04:22.320 --> 00:04:24.710 align:start position:0% so special about it and how can we apply that<00:04:22.560><c> same</c><00:04:22.740><c> concept</c><00:04:23.160><c> to</c><00:04:23.580><c> our</c><00:04:23.759><c> store</c><00:04:24.000><c> so</c><00:04:24.479><c> let's</c> 00:04:24.710 --> 00:04:24.720 align:start position:0% that same concept to our store so let's 00:04:24.720 --> 00:04:26.689 align:start position:0% that same concept to our store so let's just<00:04:24.900><c> keep</c><00:04:25.080><c> these</c><00:04:25.380><c> questions</c><00:04:25.560><c> in</c><00:04:26.340><c> the</c><00:04:26.460><c> back</c><00:04:26.580><c> of</c> 00:04:26.689 --> 00:04:26.699 align:start position:0% just keep these questions in the back of 00:04:26.699 --> 00:04:28.010 align:start position:0% just keep these questions in the back of our<00:04:26.820><c> mind</c><00:04:27.000><c> as</c><00:04:27.300><c> we're</c><00:04:27.479><c> going</c><00:04:27.600><c> to</c><00:04:27.720><c> go</c><00:04:27.840><c> through</c> 00:04:28.010 --> 00:04:28.020 align:start position:0% our mind as we're going to go through 00:04:28.020 --> 00:04:31.610 align:start position:0% our mind as we're going to go through these<00:04:28.860><c> next</c><00:04:29.040><c> couple</c><00:04:29.280><c> of</c><00:04:29.460><c> slides</c><00:04:29.880><c> here</c> 00:04:31.610 --> 00:04:31.620 align:start position:0% these next couple of slides here 00:04:31.620 --> 00:04:34.249 align:start position:0% these next couple of slides here the<00:04:32.100><c> first</c><00:04:32.340><c> point</c><00:04:32.639><c> is</c><00:04:33.360><c> how</c><00:04:33.780><c> to</c><00:04:33.900><c> grow</c><00:04:34.020><c> your</c> 00:04:34.249 --> 00:04:34.259 align:start position:0% the first point is how to grow your 00:04:34.259 --> 00:04:36.409 align:start position:0% the first point is how to grow your traffic<00:04:34.440><c> organically</c><00:04:35.160><c> how</c><00:04:35.880><c> to</c><00:04:36.060><c> get</c><00:04:36.240><c> better</c> 00:04:36.409 --> 00:04:36.419 align:start position:0% traffic organically how to get better 00:04:36.419 --> 00:04:39.110 align:start position:0% traffic organically how to get better return<00:04:36.780><c> on</c><00:04:37.440><c> investment</c><00:04:37.919><c> as</c><00:04:38.340><c> in</c><00:04:38.580><c> terms</c><00:04:38.820><c> of</c><00:04:38.880><c> AD</c> 00:04:39.110 --> 00:04:39.120 align:start position:0% return on investment as in terms of AD 00:04:39.120 --> 00:04:40.909 align:start position:0% return on investment as in terms of AD campaigns<00:04:39.660><c> and</c><00:04:39.780><c> how</c><00:04:39.900><c> do</c><00:04:40.020><c> we</c><00:04:40.139><c> set</c><00:04:40.320><c> ourselves</c><00:04:40.680><c> up</c> 00:04:40.909 --> 00:04:40.919 align:start position:0% campaigns and how do we set ourselves up 00:04:40.919 --> 00:04:44.030 align:start position:0% campaigns and how do we set ourselves up for<00:04:41.460><c> Success</c><00:04:41.880><c> first</c><00:04:42.300><c> and</c><00:04:42.540><c> foremost</c><00:04:42.900><c> so</c><00:04:43.440><c> one</c> 00:04:44.030 --> 00:04:44.040 align:start position:0% for Success first and foremost so one 00:04:44.040 --> 00:04:45.290 align:start position:0% for Success first and foremost so one thing<00:04:44.160><c> that</c><00:04:44.280><c> I</c><00:04:44.400><c> want</c><00:04:44.520><c> to</c><00:04:44.639><c> point</c><00:04:44.699><c> out</c><00:04:44.880><c> is</c><00:04:45.060><c> that</c> 00:04:45.290 --> 00:04:45.300 align:start position:0% thing that I want to point out is that 00:04:45.300 --> 00:04:47.570 align:start position:0% thing that I want to point out is that everyone's<00:04:45.780><c> online</c><00:04:45.960><c> right</c><00:04:46.320><c> now</c><00:04:46.500><c> so</c><00:04:46.919><c> we're</c><00:04:47.220><c> all</c> 00:04:47.570 --> 00:04:47.580 align:start position:0% everyone's online right now so we're all 00:04:47.580 --> 00:04:50.330 align:start position:0% everyone's online right now so we're all working<00:04:48.180><c> from</c><00:04:48.479><c> home</c><00:04:48.840><c> or</c><00:04:49.620><c> just</c><00:04:49.860><c> you</c><00:04:50.040><c> know</c><00:04:50.160><c> at</c> 00:04:50.330 --> 00:04:50.340 align:start position:0% working from home or just you know at 00:04:50.340 --> 00:04:51.950 align:start position:0% working from home or just you know at home<00:04:50.520><c> because</c><00:04:50.820><c> there's</c><00:04:51.180><c> still</c><00:04:51.419><c> a</c><00:04:51.600><c> pandemic</c> 00:04:51.950 --> 00:04:51.960 align:start position:0% home because there's still a pandemic 00:04:51.960 --> 00:04:54.650 align:start position:0% home because there's still a pandemic even<00:04:52.199><c> though</c><00:04:52.380><c> it's</c><00:04:52.740><c> slowly</c><00:04:53.460><c> coming</c><00:04:53.699><c> to</c><00:04:53.940><c> an</c><00:04:54.120><c> end</c> 00:04:54.650 --> 00:04:54.660 align:start position:0% even though it's slowly coming to an end 00:04:54.660 --> 00:04:56.150 align:start position:0% even though it's slowly coming to an end um<00:04:54.780><c> so</c><00:04:54.900><c> let's</c><00:04:55.020><c> take</c><00:04:55.199><c> advantage</c><00:04:55.620><c> of</c><00:04:55.740><c> that</c><00:04:55.919><c> right</c> 00:04:56.150 --> 00:04:56.160 align:start position:0% um so let's take advantage of that right 00:04:56.160 --> 00:04:58.310 align:start position:0% um so let's take advantage of that right let's<00:04:56.580><c> recognize</c><00:04:57.240><c> that</c><00:04:57.540><c> first</c><00:04:57.780><c> and</c><00:04:57.960><c> foremost</c> 00:04:58.310 --> 00:04:58.320 align:start position:0% let's recognize that first and foremost 00:04:58.320 --> 00:05:01.310 align:start position:0% let's recognize that first and foremost and<00:04:58.919><c> let's</c><00:04:59.040><c> take</c><00:04:59.220><c> advantage</c><00:04:59.639><c> of</c><00:04:59.820><c> it</c><00:04:59.960><c> and</c><00:05:00.960><c> one</c> 00:05:01.310 --> 00:05:01.320 align:start position:0% and let's take advantage of it and one 00:05:01.320 --> 00:05:03.950 align:start position:0% and let's take advantage of it and one way<00:05:01.440><c> to</c><00:05:01.680><c> do</c><00:05:01.860><c> that</c><00:05:02.100><c> is</c><00:05:02.759><c> creating</c><00:05:03.479><c> quality</c> 00:05:03.950 --> 00:05:03.960 align:start position:0% way to do that is creating quality 00:05:03.960 --> 00:05:06.409 align:start position:0% way to do that is creating quality content<00:05:04.500><c> right</c><00:05:05.100><c> because</c><00:05:05.460><c> everyone's</c><00:05:06.120><c> on</c> 00:05:06.409 --> 00:05:06.419 align:start position:0% content right because everyone's on 00:05:06.419 --> 00:05:08.150 align:start position:0% content right because everyone's on their<00:05:06.600><c> phone</c><00:05:06.780><c> on</c><00:05:07.139><c> their</c><00:05:07.320><c> laptops</c><00:05:07.800><c> right</c><00:05:07.979><c> now</c> 00:05:08.150 --> 00:05:08.160 align:start position:0% their phone on their laptops right now 00:05:08.160 --> 00:05:10.730 align:start position:0% their phone on their laptops right now and<00:05:08.759><c> people</c><00:05:08.940><c> are</c><00:05:09.240><c> really</c><00:05:09.479><c> yearning</c><00:05:10.020><c> for</c><00:05:10.440><c> for</c> 00:05:10.730 --> 00:05:10.740 align:start position:0% and people are really yearning for for 00:05:10.740 --> 00:05:13.550 align:start position:0% and people are really yearning for for some<00:05:10.979><c> more</c><00:05:11.220><c> content</c><00:05:11.699><c> so</c><00:05:12.300><c> whatever</c><00:05:13.199><c> the</c> 00:05:13.550 --> 00:05:13.560 align:start position:0% some more content so whatever the 00:05:13.560 --> 00:05:15.170 align:start position:0% some more content so whatever the subject<00:05:13.800><c> you're</c><00:05:14.039><c> an</c><00:05:14.280><c> expert</c><00:05:14.520><c> in</c><00:05:14.699><c> you</c><00:05:14.940><c> know</c><00:05:15.060><c> if</c> 00:05:15.170 --> 00:05:15.180 align:start position:0% subject you're an expert in you know if 00:05:15.180 --> 00:05:16.969 align:start position:0% subject you're an expert in you know if you're<00:05:15.300><c> selling</c><00:05:15.660><c> fashion</c><00:05:16.080><c> right</c><00:05:16.680><c> above</c> 00:05:16.969 --> 00:05:16.979 align:start position:0% you're selling fashion right above 00:05:16.979 --> 00:05:18.890 align:start position:0% you're selling fashion right above fashion<00:05:17.280><c> if</c><00:05:17.460><c> you're</c><00:05:17.580><c> selling</c><00:05:17.820><c> Beauty</c><00:05:18.060><c> there's</c> 00:05:18.890 --> 00:05:18.900 align:start position:0% fashion if you're selling Beauty there's 00:05:18.900 --> 00:05:21.110 align:start position:0% fashion if you're selling Beauty there's a<00:05:19.139><c> ton</c><00:05:19.320><c> of</c><00:05:19.500><c> people</c><00:05:19.620><c> looking</c><00:05:19.979><c> for</c><00:05:20.340><c> content</c><00:05:20.880><c> on</c> 00:05:21.110 --> 00:05:21.120 align:start position:0% a ton of people looking for content on 00:05:21.120 --> 00:05:23.150 align:start position:0% a ton of people looking for content on beauty<00:05:21.240><c> so</c><00:05:21.539><c> write</c><00:05:21.780><c> about</c><00:05:22.020><c> that</c><00:05:22.320><c> and</c><00:05:22.860><c> don't</c><00:05:23.039><c> be</c> 00:05:23.150 --> 00:05:23.160 align:start position:0% beauty so write about that and don't be 00:05:23.160 --> 00:05:25.969 align:start position:0% beauty so write about that and don't be afraid<00:05:23.639><c> of</c><00:05:24.300><c> adding</c><00:05:24.900><c> media</c><00:05:25.199><c> don't</c><00:05:25.500><c> be</c><00:05:25.680><c> afraid</c> 00:05:25.969 --> 00:05:25.979 align:start position:0% afraid of adding media don't be afraid 00:05:25.979 --> 00:05:27.950 align:start position:0% afraid of adding media don't be afraid if<00:05:26.160><c> you</c><00:05:26.280><c> have</c><00:05:26.340><c> the</c><00:05:26.520><c> opportunity</c><00:05:26.880><c> to</c><00:05:27.419><c> add</c> 00:05:27.950 --> 00:05:27.960 align:start position:0% if you have the opportunity to add 00:05:27.960 --> 00:05:30.950 align:start position:0% if you have the opportunity to add quality<00:05:28.440><c> pictures</c><00:05:28.740><c> some</c><00:05:29.340><c> videos</c><00:05:29.960><c> podcasts</c> 00:05:30.950 --> 00:05:30.960 align:start position:0% quality pictures some videos podcasts 00:05:30.960 --> 00:05:33.230 align:start position:0% quality pictures some videos podcasts whatever<00:05:31.199><c> it</c><00:05:31.380><c> may</c><00:05:31.560><c> be</c><00:05:32.100><c> because</c><00:05:32.400><c> that</c><00:05:32.820><c> is</c><00:05:33.060><c> what</c> 00:05:33.230 --> 00:05:33.240 align:start position:0% whatever it may be because that is what 00:05:33.240 --> 00:05:35.210 align:start position:0% whatever it may be because that is what will<00:05:33.419><c> make</c><00:05:33.539><c> you</c><00:05:33.720><c> stand</c><00:05:33.960><c> out</c><00:05:34.199><c> from</c><00:05:34.979><c> from</c> 00:05:35.210 --> 00:05:35.220 align:start position:0% will make you stand out from from 00:05:35.220 --> 00:05:36.409 align:start position:0% will make you stand out from from everybody<00:05:35.520><c> else</c> 00:05:36.409 --> 00:05:36.419 align:start position:0% everybody else 00:05:36.419 --> 00:05:38.930 align:start position:0% everybody else and<00:05:37.020><c> ultimately</c><00:05:37.440><c> the</c><00:05:38.100><c> better</c><00:05:38.280><c> your</c><00:05:38.520><c> content</c> 00:05:38.930 --> 00:05:38.940 align:start position:0% and ultimately the better your content 00:05:38.940 --> 00:05:40.610 align:start position:0% and ultimately the better your content the<00:05:39.419><c> better</c><00:05:39.539><c> returns</c><00:05:40.139><c> you're</c><00:05:40.320><c> going</c><00:05:40.440><c> to</c><00:05:40.500><c> get</c> 00:05:40.610 --> 00:05:40.620 align:start position:0% the better returns you're going to get 00:05:40.620 --> 00:05:43.010 align:start position:0% the better returns you're going to get on<00:05:40.860><c> your</c><00:05:40.979><c> ad</c><00:05:41.100><c> campaigns</c><00:05:41.699><c> right</c><00:05:41.880><c> if</c><00:05:42.240><c> you</c> 00:05:43.010 --> 00:05:43.020 align:start position:0% on your ad campaigns right if you 00:05:43.020 --> 00:05:44.210 align:start position:0% on your ad campaigns right if you for<00:05:43.380><c> example</c><00:05:43.620><c> take</c><00:05:43.860><c> two</c><00:05:44.039><c> different</c> 00:05:44.210 --> 00:05:44.220 align:start position:0% for example take two different 00:05:44.220 --> 00:05:45.590 align:start position:0% for example take two different businesses 00:05:45.590 --> 00:05:45.600 align:start position:0% businesses 00:05:45.600 --> 00:05:47.210 align:start position:0% businesses one<00:05:46.139><c> and</c><00:05:46.320><c> they're</c><00:05:46.500><c> both</c><00:05:46.620><c> selling</c><00:05:46.979><c> the</c><00:05:47.100><c> same</c> 00:05:47.210 --> 00:05:47.220 align:start position:0% one and they're both selling the same 00:05:47.220 --> 00:05:49.610 align:start position:0% one and they're both selling the same thing<00:05:47.400><c> one</c><00:05:48.120><c> has</c><00:05:48.479><c> a</c><00:05:48.780><c> really</c><00:05:48.900><c> healthy</c><00:05:49.380><c> Instagram</c> 00:05:49.610 --> 00:05:49.620 align:start position:0% thing one has a really healthy Instagram 00:05:49.620 --> 00:05:52.430 align:start position:0% thing one has a really healthy Instagram with<00:05:50.340><c> beautiful</c><00:05:50.580><c> content</c><00:05:51.360><c> and</c><00:05:51.960><c> they</c><00:05:52.139><c> have</c><00:05:52.320><c> a</c> 00:05:52.430 --> 00:05:52.440 align:start position:0% with beautiful content and they have a 00:05:52.440 --> 00:05:54.409 align:start position:0% with beautiful content and they have a nice<00:05:52.560><c> blog</c><00:05:53.100><c> where</c><00:05:53.340><c> people</c><00:05:53.520><c> can</c><00:05:53.820><c> comment</c><00:05:54.180><c> and</c> 00:05:54.409 --> 00:05:54.419 align:start position:0% nice blog where people can comment and 00:05:54.419 --> 00:05:55.610 align:start position:0% nice blog where people can comment and stuff<00:05:54.660><c> like</c><00:05:54.840><c> that</c> 00:05:55.610 --> 00:05:55.620 align:start position:0% stuff like that 00:05:55.620 --> 00:05:57.050 align:start position:0% stuff like that and<00:05:55.919><c> the</c><00:05:56.039><c> other</c><00:05:56.160><c> one</c><00:05:56.280><c> has</c> 00:05:57.050 --> 00:05:57.060 align:start position:0% and the other one has 00:05:57.060 --> 00:05:59.210 align:start position:0% and the other one has barely<00:05:57.660><c> anything</c><00:05:57.840><c> on</c><00:05:58.259><c> on</c><00:05:58.440><c> their</c><00:05:58.620><c> social</c><00:05:58.800><c> media</c> 00:05:59.210 --> 00:05:59.220 align:start position:0% barely anything on on their social media 00:05:59.220 --> 00:06:01.730 align:start position:0% barely anything on on their social media or<00:05:59.460><c> on</c><00:05:59.759><c> their</c><00:05:59.880><c> website</c><00:06:00.240><c> and</c><00:06:01.139><c> both</c><00:06:01.319><c> of</c><00:06:01.440><c> them</c><00:06:01.560><c> are</c> 00:06:01.730 --> 00:06:01.740 align:start position:0% or on their website and both of them are 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going to get the better returns 00:06:07.919 --> 00:06:09.590 align:start position:0% which is going to get the better returns obviously<00:06:08.460><c> it's</c><00:06:08.639><c> going</c><00:06:08.819><c> to</c><00:06:08.940><c> be</c><00:06:09.000><c> the</c><00:06:09.180><c> one</c><00:06:09.360><c> with</c> 00:06:09.590 --> 00:06:09.600 align:start position:0% obviously it's going to be the one with 00:06:09.600 --> 00:06:11.270 align:start position:0% obviously it's going to be the one with with<00:06:09.840><c> the</c><00:06:10.080><c> more</c><00:06:10.199><c> quality</c><00:06:10.620><c> content</c><00:06:10.979><c> right</c> 00:06:11.270 --> 00:06:11.280 align:start position:0% with the more quality content right 00:06:11.280 --> 00:06:12.770 align:start position:0% with the more quality content right because<00:06:11.520><c> you're</c><00:06:11.940><c> really</c> 00:06:12.770 --> 00:06:12.780 align:start position:0% because you're really 00:06:12.780 --> 00:06:14.390 align:start position:0% because you're really you're<00:06:13.139><c> really</c><00:06:13.380><c> providing</c><00:06:13.860><c> your</c><00:06:14.039><c> customers</c> 00:06:14.390 --> 00:06:14.400 align:start position:0% you're really providing your customers 00:06:14.400 --> 00:06:15.710 align:start position:0% you're really providing your customers an<00:06:14.580><c> experience</c> 00:06:15.710 --> 00:06:15.720 align:start position:0% an experience 00:06:15.720 --> 00:06:17.749 align:start position:0% an experience before<00:06:16.319><c> you're</c><00:06:16.620><c> even</c><00:06:16.740><c> targeting</c><00:06:17.340><c> them</c><00:06:17.460><c> which</c> 00:06:17.749 --> 00:06:17.759 align:start position:0% before you're even targeting them which 00:06:17.759 --> 00:06:18.710 align:start position:0% before you're even targeting them which is<00:06:17.880><c> something</c><00:06:18.000><c> that</c><00:06:18.240><c> people</c><00:06:18.419><c> really</c> 00:06:18.710 --> 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so</c><00:06:24.300><c> if</c><00:06:24.360><c> we</c> 00:06:24.529 --> 00:06:24.539 align:start position:0% targeted to us all the time so if we 00:06:24.539 --> 00:06:26.510 align:start position:0% targeted to us all the time so if we click<00:06:24.780><c> on</c><00:06:24.840><c> an</c><00:06:25.080><c> ad</c><00:06:25.259><c> and</c><00:06:25.800><c> we</c><00:06:25.919><c> go</c><00:06:26.160><c> to</c><00:06:26.340><c> the</c> 00:06:26.510 --> 00:06:26.520 align:start position:0% click on an ad and we go to the 00:06:26.520 --> 00:06:28.610 align:start position:0% click on an ad and we go to the Instagram<00:06:26.699><c> account</c><00:06:27.060><c> or</c><00:06:27.300><c> the</c><00:06:27.479><c> website</c><00:06:27.840><c> and</c><00:06:28.500><c> the</c> 00:06:28.610 --> 00:06:28.620 align:start position:0% Instagram account or the website and the 00:06:28.620 --> 00:06:30.110 align:start position:0% Instagram account or the website and the content<00:06:28.919><c> isn't</c><00:06:29.280><c> really</c><00:06:29.400><c> great</c><00:06:29.639><c> then</c><00:06:29.940><c> we're</c> 00:06:30.110 --> 00:06:30.120 align:start position:0% content isn't really great then we're 00:06:30.120 --> 00:06:31.430 align:start position:0% content isn't really great then we're not<00:06:30.240><c> going</c><00:06:30.360><c> to</c><00:06:30.479><c> be</c><00:06:30.539><c> very</c><00:06:30.780><c> encouraged</c><00:06:31.259><c> to</c> 00:06:31.430 --> 00:06:31.440 align:start position:0% not going to be very encouraged to 00:06:31.440 --> 00:06:34.070 align:start position:0% not going to be very encouraged to purchase<00:06:31.860><c> so</c><00:06:32.400><c> one</c><00:06:33.120><c> doesn't</c><00:06:33.300><c> work</c><00:06:33.539><c> without</c><00:06:33.780><c> the</c> 00:06:34.070 --> 00:06:34.080 align:start position:0% purchase so one doesn't work without the 00:06:34.080 --> 00:06:36.050 align:start position:0% purchase so one doesn't work without the other<00:06:34.199><c> right</c><00:06:34.860><c> you</c><00:06:35.280><c> can</c><00:06:35.400><c> spend</c><00:06:35.580><c> a</c><00:06:35.759><c> million</c> 00:06:36.050 --> 00:06:36.060 align:start position:0% other right you can spend a million 00:06:36.060 --> 00:06:37.550 align:start position:0% other right you can spend a million dollars<00:06:36.300><c> on</c><00:06:36.539><c> an</c><00:06:36.600><c> ad</c><00:06:36.720><c> campaign</c><00:06:37.139><c> if</c><00:06:37.319><c> you</c><00:06:37.440><c> want</c> 00:06:37.550 --> 00:06:37.560 align:start position:0% dollars on an ad campaign if you want 00:06:37.560 --> 00:06:39.650 align:start position:0% dollars on an ad campaign if you want but<00:06:37.800><c> if</c><00:06:37.979><c> your</c><00:06:38.160><c> content</c><00:06:38.580><c> isn't</c><00:06:39.180><c> particularly</c> 00:06:39.650 --> 00:06:39.660 align:start position:0% but if your content isn't particularly 00:06:39.660 --> 00:06:41.570 align:start position:0% but if your content isn't particularly great<00:06:40.020><c> you're</c><00:06:40.620><c> not</c><00:06:40.800><c> going</c><00:06:40.919><c> to</c><00:06:40.979><c> get</c><00:06:41.160><c> very</c><00:06:41.340><c> great</c> 00:06:41.570 --> 00:06:41.580 align:start position:0% great you're not going to get very great 00:06:41.580 --> 00:06:44.330 align:start position:0% great you're not going to get very great returns<00:06:42.120><c> so</c><00:06:42.419><c> let's</c><00:06:43.259><c> take</c><00:06:43.560><c> advantage</c><00:06:44.039><c> of</c><00:06:44.220><c> the</c> 00:06:44.330 --> 00:06:44.340 align:start position:0% returns so let's take advantage of the 00:06:44.340 --> 00:06:45.770 align:start position:0% returns so let's take advantage of the fact<00:06:44.460><c> that</c><00:06:44.639><c> everyone's</c><00:06:45.060><c> online</c><00:06:45.240><c> right</c><00:06:45.660><c> now</c> 00:06:45.770 --> 00:06:45.780 align:start position:0% fact that everyone's online right now 00:06:45.780 --> 00:06:48.469 align:start position:0% fact that everyone's online right now let's<00:06:46.440><c> provide</c><00:06:46.979><c> them</c><00:06:47.220><c> with</c><00:06:47.460><c> valuable</c><00:06:47.940><c> content</c> 00:06:48.469 --> 00:06:48.479 align:start position:0% let's provide them with valuable content 00:06:48.479 --> 00:06:50.450 align:start position:0% let's provide them with valuable content and<00:06:49.259><c> ultimately</c><00:06:49.620><c> we're</c><00:06:49.919><c> going</c><00:06:50.039><c> to</c><00:06:50.099><c> see</c><00:06:50.280><c> better</c> 00:06:50.450 --> 00:06:50.460 align:start position:0% and ultimately we're going to see better 00:06:50.460 --> 00:06:52.969 align:start position:0% and ultimately we're going to see better returns<00:06:50.940><c> after</c><00:06:51.120><c> the</c><00:06:51.360><c> fact</c> 00:06:52.969 --> 00:06:52.979 align:start position:0% returns after the fact 00:06:52.979 --> 00:06:55.430 align:start position:0% returns after the fact so<00:06:53.580><c> my</c><00:06:53.819><c> second</c><00:06:53.940><c> point</c><00:06:54.240><c> is</c><00:06:54.720><c> about</c><00:06:54.840><c> store</c><00:06:55.080><c> design</c> 00:06:55.430 --> 00:06:55.440 align:start position:0% so my second point is about store design 00:06:55.440 --> 00:06:57.529 align:start position:0% so my second point is about store design how<00:06:55.740><c> less</c><00:06:55.919><c> is</c><00:06:56.160><c> more</c> 00:06:57.529 --> 00:06:57.539 align:start position:0% how less is more 00:06:57.539 --> 00:06:59.450 align:start position:0% how less is more um<00:06:57.660><c> I</c><00:06:58.020><c> think</c><00:06:58.139><c> a</c><00:06:58.319><c> perfect</c><00:06:58.440><c> example</c><00:06:58.919><c> of</c><00:06:59.099><c> this</c><00:06:59.220><c> is</c> 00:06:59.450 --> 00:06:59.460 align:start position:0% um I think a perfect example of this is 00:06:59.460 --> 00:07:01.070 align:start position:0% um I think a perfect example of this is Apple<00:06:59.639><c> products</c><00:07:00.120><c> right</c><00:07:00.240><c> like</c><00:07:00.479><c> Apple</c><00:07:00.660><c> products</c> 00:07:01.070 --> 00:07:01.080 align:start position:0% Apple products right like Apple products 00:07:01.080 --> 00:07:03.350 align:start position:0% Apple products right like Apple products have<00:07:01.259><c> taken</c><00:07:01.560><c> over</c><00:07:01.680><c> the</c><00:07:01.919><c> world</c><00:07:02.039><c> but</c><00:07:02.639><c> I</c><00:07:03.180><c> think</c> 00:07:03.350 --> 00:07:03.360 align:start position:0% have taken over the world but I think 00:07:03.360 --> 00:07:05.689 align:start position:0% have taken over the world but I think the<00:07:03.900><c> key</c><00:07:04.020><c> to</c><00:07:04.199><c> their</c><00:07:04.380><c> success</c><00:07:04.620><c> is</c><00:07:05.280><c> that</c><00:07:05.460><c> they're</c> 00:07:05.689 --> 00:07:05.699 align:start position:0% the key to their success is that they're 00:07:05.699 --> 00:07:07.249 align:start position:0% the key to their success is that they're very<00:07:05.880><c> minimalist</c><00:07:06.360><c> right</c><00:07:06.660><c> they're</c><00:07:07.020><c> very</c> 00:07:07.249 --> 00:07:07.259 align:start position:0% very minimalist right they're very 00:07:07.259 --> 00:07:09.529 align:start position:0% very minimalist right they're very functional<00:07:07.680><c> and</c><00:07:08.460><c> in</c><00:07:08.639><c> that</c><00:07:08.819><c> functionality</c> 00:07:09.529 --> 00:07:09.539 align:start position:0% functional and in that functionality 00:07:09.539 --> 00:07:11.749 align:start position:0% functional and in that functionality there's<00:07:10.380><c> Beauty</c><00:07:10.680><c> right</c><00:07:11.099><c> they're</c><00:07:11.400><c> beautiful</c> 00:07:11.749 --> 00:07:11.759 align:start position:0% there's Beauty right they're beautiful 00:07:11.759 --> 00:07:13.490 align:start position:0% there's Beauty right they're beautiful looking<00:07:12.060><c> products</c><00:07:12.599><c> but</c><00:07:12.840><c> ultimately</c><00:07:13.199><c> it's</c> 00:07:13.490 --> 00:07:13.500 align:start position:0% looking products but ultimately it's 00:07:13.500 --> 00:07:14.990 align:start position:0% looking products but ultimately it's their<00:07:13.680><c> functionality</c><00:07:14.160><c> that</c><00:07:14.400><c> make</c><00:07:14.580><c> them</c><00:07:14.759><c> so</c> 00:07:14.990 --> 00:07:15.000 align:start position:0% their functionality that make them so 00:07:15.000 --> 00:07:17.689 align:start position:0% their functionality that make them so popular<00:07:15.240><c> so</c><00:07:15.960><c> I</c><00:07:16.500><c> think</c><00:07:16.620><c> people</c><00:07:16.979><c> are</c><00:07:17.520><c> really</c> 00:07:17.689 --> 00:07:17.699 align:start position:0% popular so I think people are really 00:07:17.699 --> 00:07:19.550 align:start position:0% popular so I think people are really looking<00:07:17.940><c> for</c><00:07:18.240><c> that</c><00:07:18.419><c> same</c><00:07:18.599><c> experience</c><00:07:19.139><c> when</c> 00:07:19.550 --> 00:07:19.560 align:start position:0% looking for that same experience when 00:07:19.560 --> 00:07:21.290 align:start position:0% looking for that same experience when when<00:07:19.800><c> they're</c><00:07:20.099><c> browsing</c><00:07:20.639><c> online</c><00:07:20.819><c> or</c><00:07:21.120><c> they're</c> 00:07:21.290 --> 00:07:21.300 align:start position:0% when they're browsing online or they're 00:07:21.300 --> 00:07:23.210 align:start position:0% when they're browsing online or they're shopping<00:07:21.539><c> online</c><00:07:21.840><c> so</c> 00:07:23.210 --> 00:07:23.220 align:start position:0% shopping online so 00:07:23.220 --> 00:07:24.890 align:start position:0% shopping online so the<00:07:23.759><c> less</c><00:07:23.880><c> friction</c><00:07:24.180><c> they</c><00:07:24.419><c> have</c><00:07:24.599><c> to</c><00:07:24.720><c> go</c> 00:07:24.890 --> 00:07:24.900 align:start position:0% the less friction they have to go 00:07:24.900 --> 00:07:26.990 align:start position:0% the less friction they have to go through<00:07:25.139><c> the</c><00:07:25.800><c> better</c><00:07:25.979><c> right</c><00:07:26.280><c> the</c><00:07:26.639><c> more</c><00:07:26.759><c> they</c> 00:07:26.990 --> 00:07:27.000 align:start position:0% through the better right the more they 00:07:27.000 --> 00:07:29.930 align:start position:0% through the better right the more they can<00:07:27.180><c> understand</c><00:07:27.800><c> the</c><00:07:28.800><c> the</c><00:07:29.039><c> workings</c><00:07:29.520><c> of</c><00:07:29.759><c> your</c> 00:07:29.930 --> 00:07:29.940 align:start position:0% can understand the the workings of your 00:07:29.940 --> 00:07:32.689 align:start position:0% can understand the the workings of your store<00:07:30.180><c> instinctively</c><00:07:31.080><c> the</c><00:07:31.919><c> better</c><00:07:32.039><c> it</c><00:07:32.340><c> is</c><00:07:32.460><c> and</c> 00:07:32.689 --> 00:07:32.699 align:start position:0% store instinctively the better it is and 00:07:32.699 --> 00:07:34.370 align:start position:0% store instinctively the better it is and ultimately<00:07:33.060><c> the</c><00:07:33.360><c> more</c><00:07:33.419><c> chances</c><00:07:33.840><c> that</c><00:07:34.199><c> that</c> 00:07:34.370 --> 00:07:34.380 align:start position:0% ultimately the more chances that that 00:07:34.380 --> 00:07:36.290 align:start position:0% ultimately the more chances that that this<00:07:34.680><c> customer</c><00:07:34.860><c> is</c><00:07:35.160><c> going</c><00:07:35.340><c> to</c><00:07:35.460><c> convert</c><00:07:35.880><c> so</c> 00:07:36.290 --> 00:07:36.300 align:start position:0% this customer is going to convert so 00:07:36.300 --> 00:07:38.450 align:start position:0% this customer is going to convert so sometimes<00:07:37.199><c> you</c><00:07:37.380><c> have</c><00:07:37.560><c> to</c><00:07:37.680><c> kind</c><00:07:37.860><c> of</c><00:07:37.979><c> find</c><00:07:38.280><c> a</c> 00:07:38.450 --> 00:07:38.460 align:start position:0% sometimes you have to kind of find a 00:07:38.460 --> 00:07:40.129 align:start position:0% sometimes you have to kind of find a balance<00:07:38.819><c> between</c><00:07:39.120><c> functionality</c><00:07:39.960><c> and</c> 00:07:40.129 --> 00:07:40.139 align:start position:0% balance between functionality and 00:07:40.139 --> 00:07:41.689 align:start position:0% balance between functionality and Aesthetics<00:07:40.560><c> of</c><00:07:40.800><c> course</c><00:07:40.919><c> your</c><00:07:41.160><c> store</c><00:07:41.340><c> has</c><00:07:41.580><c> to</c> 00:07:41.689 --> 00:07:41.699 align:start position:0% Aesthetics of course your store has to 00:07:41.699 --> 00:07:43.370 align:start position:0% Aesthetics of course your store has to be<00:07:41.819><c> beautiful</c><00:07:41.940><c> but</c><00:07:42.419><c> again</c><00:07:42.660><c> sometimes</c><00:07:43.139><c> there's</c> 00:07:43.370 --> 00:07:43.380 align:start position:0% be beautiful but again sometimes there's 00:07:43.380 --> 00:07:45.650 align:start position:0% be beautiful but again sometimes there's Beauty<00:07:43.740><c> and</c><00:07:44.400><c> things</c><00:07:44.580><c> just</c><00:07:44.819><c> being</c><00:07:45.060><c> very</c><00:07:45.419><c> simple</c> 00:07:45.650 --> 00:07:45.660 align:start position:0% Beauty and things just being very simple 00:07:45.660 --> 00:07:47.869 align:start position:0% Beauty and things just being very simple and<00:07:46.500><c> very</c><00:07:46.740><c> functional</c> 00:07:47.869 --> 00:07:47.879 align:start position:0% and very functional 00:07:47.879 --> 00:07:50.570 align:start position:0% and very functional and<00:07:48.539><c> ultimately</c><00:07:49.020><c> the</c><00:07:49.860><c> less</c><00:07:49.919><c> time</c><00:07:50.160><c> that</c><00:07:50.400><c> your</c> 00:07:50.570 --> 00:07:50.580 align:start position:0% and ultimately the less time that your 00:07:50.580 --> 00:07:52.309 align:start position:0% and ultimately the less time that your customer<00:07:50.759><c> has</c><00:07:51.060><c> to</c><00:07:51.240><c> spend</c><00:07:51.419><c> to</c><00:07:51.780><c> get</c><00:07:51.900><c> from</c><00:07:52.139><c> point</c> 00:07:52.309 --> 00:07:52.319 align:start position:0% customer has to spend to get from point 00:07:52.319 --> 00:07:54.469 align:start position:0% customer has to spend to get from point A<00:07:52.560><c> to</c><00:07:52.680><c> point</c><00:07:52.860><c> B</c><00:07:53.039><c> the</c><00:07:53.819><c> more</c><00:07:53.940><c> chances</c><00:07:54.300><c> you're</c> 00:07:54.469 --> 00:07:54.479 align:start position:0% A to point B the more chances you're 00:07:54.479 --> 00:07:55.909 align:start position:0% A to point B the more chances you're going<00:07:54.599><c> to</c><00:07:54.720><c> have</c><00:07:54.780><c> to</c><00:07:54.900><c> convert</c><00:07:55.259><c> so</c><00:07:55.500><c> point</c><00:07:55.740><c> a</c> 00:07:55.909 --> 00:07:55.919 align:start position:0% going to have to convert so point a 00:07:55.919 --> 00:07:57.409 align:start position:0% going to have to convert so point a being<00:07:56.160><c> when</c><00:07:56.460><c> they</c><00:07:56.580><c> first</c><00:07:56.819><c> land</c><00:07:57.000><c> on</c><00:07:57.240><c> your</c> 00:07:57.409 --> 00:07:57.419 align:start position:0% being when they first land on your 00:07:57.419 --> 00:07:59.629 align:start position:0% being when they first land on your website<00:07:57.720><c> to</c><00:07:58.199><c> point</c><00:07:58.500><c> B</c><00:07:58.740><c> being</c><00:07:59.039><c> when</c><00:07:59.460><c> they</c> 00:07:59.629 --> 00:07:59.639 align:start position:0% website to point B being when they 00:07:59.639 --> 00:08:01.909 align:start position:0% website to point B being when they finish<00:07:59.819><c> their</c><00:08:00.120><c> purchase</c><00:08:00.539><c> so</c><00:08:00.960><c> what</c><00:08:01.440><c> can</c><00:08:01.560><c> we</c><00:08:01.800><c> do</c> 00:08:01.909 --> 00:08:01.919 align:start position:0% finish their purchase so what can we do 00:08:01.919 --> 00:08:03.589 align:start position:0% finish their purchase so what can we do to<00:08:02.039><c> really</c><00:08:02.220><c> minimalize</c><00:08:02.699><c> that</c><00:08:02.940><c> friction</c><00:08:03.240><c> right</c> 00:08:03.589 --> 00:08:03.599 align:start position:0% to really minimalize that friction right 00:08:03.599 --> 00:08:05.629 align:start position:0% to really minimalize that friction right like<00:08:03.900><c> let's</c><00:08:04.139><c> look</c><00:08:04.379><c> at</c><00:08:04.560><c> the</c><00:08:04.860><c> architecture</c><00:08:05.400><c> of</c> 00:08:05.629 --> 00:08:05.639 align:start position:0% like let's look at the architecture of 00:08:05.639 --> 00:08:08.270 align:start position:0% like let's look at the architecture of the<00:08:05.819><c> store</c><00:08:06.000><c> is</c><00:08:06.840><c> that</c><00:08:07.020><c> really</c><00:08:07.199><c> necessary</c><00:08:07.800><c> is</c> 00:08:08.270 --> 00:08:08.280 align:start position:0% the store is that really necessary is 00:08:08.280 --> 00:08:10.129 align:start position:0% the store is that really necessary is the<00:08:08.460><c> navigational</c><00:08:08.879><c> menu</c><00:08:09.300><c> easy</c><00:08:09.660><c> to</c><00:08:09.960><c> understand</c> 00:08:10.129 --> 00:08:10.139 align:start position:0% the navigational menu easy to understand 00:08:10.139 --> 00:08:12.589 align:start position:0% the navigational menu easy to understand because<00:08:10.800><c> sometimes</c><00:08:11.280><c> when</c><00:08:11.879><c> it's</c><00:08:12.060><c> our</c><00:08:12.240><c> website</c> 00:08:12.589 --> 00:08:12.599 align:start position:0% because sometimes when it's our website 00:08:12.599 --> 00:08:14.390 align:start position:0% because sometimes when it's our website and<00:08:12.840><c> it's</c><00:08:12.960><c> our</c><00:08:13.139><c> business</c><00:08:13.319><c> we</c><00:08:13.919><c> kind</c><00:08:14.039><c> of</c><00:08:14.160><c> look</c><00:08:14.280><c> at</c> 00:08:14.390 --> 00:08:14.400 align:start position:0% and it's our business we kind of look at 00:08:14.400 --> 00:08:16.129 align:start position:0% and it's our business we kind of look at it<00:08:14.580><c> and</c><00:08:14.759><c> for</c><00:08:15.000><c> us</c><00:08:15.120><c> it's</c><00:08:15.300><c> obvious</c><00:08:15.599><c> because</c><00:08:15.840><c> we've</c> 00:08:16.129 --> 00:08:16.139 align:start position:0% it and for us it's obvious because we've 00:08:16.139 --> 00:08:17.570 align:start position:0% it and for us it's obvious because we've built<00:08:16.440><c> it</c><00:08:16.500><c> right</c><00:08:16.740><c> like</c><00:08:16.979><c> we're</c><00:08:17.160><c> the</c><00:08:17.400><c> brain</c> 00:08:17.570 --> 00:08:17.580 align:start position:0% built it right like we're the brain 00:08:17.580 --> 00:08:18.830 align:start position:0% built it right like we're the brain behind<00:08:17.879><c> it</c><00:08:18.000><c> so</c><00:08:18.120><c> of</c><00:08:18.300><c> course</c><00:08:18.419><c> it's</c><00:08:18.539><c> going</c><00:08:18.720><c> to</c> 00:08:18.830 --> 00:08:18.840 align:start position:0% behind it so of course it's going to 00:08:18.840 --> 00:08:21.589 align:start position:0% behind it so of course it's going to make<00:08:18.900><c> sense</c><00:08:19.080><c> to</c><00:08:19.319><c> us</c><00:08:19.440><c> but</c><00:08:19.940><c> asking</c><00:08:20.940><c> friends</c><00:08:21.360><c> and</c> 00:08:21.589 --> 00:08:21.599 align:start position:0% make sense to us but asking friends and 00:08:21.599 --> 00:08:24.890 align:start position:0% make sense to us but asking friends and family<00:08:21.840><c> or</c><00:08:22.620><c> even</c><00:08:22.860><c> better</c><00:08:23.360><c> random</c><00:08:24.360><c> strangers</c> 00:08:24.890 --> 00:08:24.900 align:start position:0% family or even better random strangers 00:08:24.900 --> 00:08:26.809 align:start position:0% family or even better random strangers to<00:08:25.259><c> look</c><00:08:25.379><c> at</c><00:08:25.560><c> your</c><00:08:25.740><c> store</c><00:08:25.919><c> and</c><00:08:26.220><c> tell</c><00:08:26.400><c> tell</c><00:08:26.639><c> you</c> 00:08:26.809 --> 00:08:26.819 align:start position:0% to look at your store and tell tell you 00:08:26.819 --> 00:08:28.610 align:start position:0% to look at your store and tell tell you what<00:08:27.060><c> makes</c><00:08:27.180><c> sense</c><00:08:27.419><c> and</c><00:08:27.599><c> what</c><00:08:27.780><c> doesn't</c><00:08:28.020><c> is</c> 00:08:28.610 --> 00:08:28.620 align:start position:0% what makes sense and what doesn't is 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something</c><00:08:34.500><c> that's</c><00:08:34.740><c> really</c><00:08:35.099><c> important</c><00:08:35.519><c> and</c> 00:08:36.110 --> 00:08:36.120 align:start position:0% is something that's really important and 00:08:36.120 --> 00:08:38.630 align:start position:0% is something that's really important and that's<00:08:36.300><c> getting</c><00:08:36.599><c> to</c><00:08:36.839><c> know</c><00:08:36.959><c> your</c><00:08:37.200><c> customers</c><00:08:37.620><c> so</c> 00:08:38.630 --> 00:08:38.640 align:start position:0% that's getting to know your customers so 00:08:38.640 --> 00:08:40.909 align:start position:0% that's getting to know your customers so again<00:08:39.000><c> I</c><00:08:39.240><c> talked</c><00:08:39.479><c> about</c><00:08:39.599><c> how</c><00:08:40.260><c> everyone's</c> 00:08:40.909 --> 00:08:40.919 align:start position:0% again I talked about how everyone's 00:08:40.919 --> 00:08:43.250 align:start position:0% again I talked about how everyone's online<00:08:41.099><c> right</c><00:08:41.519><c> now</c><00:08:41.700><c> and</c><00:08:42.300><c> that</c><00:08:42.659><c> makes</c><00:08:42.839><c> it</c><00:08:43.080><c> so</c> 00:08:43.250 --> 00:08:43.260 align:start position:0% online right now and that makes it so 00:08:43.260 --> 00:08:45.590 align:start position:0% online right now and that makes it so that<00:08:43.560><c> customers</c><00:08:44.039><c> are</c><00:08:44.459><c> like</c><00:08:45.060><c> on</c><00:08:45.420><c> Instagram</c> 00:08:45.590 --> 00:08:45.600 align:start position:0% that customers are like on Instagram 00:08:45.600 --> 00:08:47.630 align:start position:0% that customers are like on Instagram communities<00:08:46.140><c> Facebook</c><00:08:46.680><c> Tick</c><00:08:47.220><c> Tock</c><00:08:47.519><c> they're</c> 00:08:47.630 --> 00:08:47.640 align:start position:0% communities Facebook Tick Tock they're 00:08:47.640 --> 00:08:50.389 align:start position:0% communities Facebook Tick Tock they're on<00:08:47.880><c> podcast</c><00:08:48.180><c> you</c><00:08:48.660><c> know</c><00:08:48.779><c> people</c><00:08:49.019><c> are</c><00:08:49.260><c> really</c> 00:08:50.389 --> 00:08:50.399 align:start position:0% on podcast you know people are really 00:08:50.399 --> 00:08:51.949 align:start position:0% on podcast you know people are really bringing<00:08:51.000><c> their</c><00:08:51.120><c> social</c><00:08:51.300><c> life</c><00:08:51.600><c> that</c><00:08:51.779><c> they</c> 00:08:51.949 --> 00:08:51.959 align:start position:0% bringing their social life that they 00:08:51.959 --> 00:08:54.470 align:start position:0% bringing their social life that they used<00:08:52.140><c> to</c><00:08:52.260><c> have</c><00:08:52.380><c> in</c><00:08:52.800><c> the</c><00:08:52.980><c> real</c><00:08:53.100><c> world</c><00:08:53.399><c> to</c><00:08:54.060><c> these</c> 00:08:54.470 --> 00:08:54.480 align:start position:0% used to have in the real world to these 00:08:54.480 --> 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what 00:09:00.480 --> 00:09:02.449 align:start position:0% what your customers are looking for what they<00:09:00.660><c> like</c><00:09:00.839><c> what</c><00:09:01.260><c> they</c><00:09:01.440><c> don't</c><00:09:01.560><c> like</c><00:09:01.800><c> is</c><00:09:02.160><c> there</c> 00:09:02.449 --> 00:09:02.459 align:start position:0% they like what they don't like is there 00:09:02.459 --> 00:09:04.670 align:start position:0% they like what they don't like is there a<00:09:02.640><c> trend</c><00:09:02.940><c> that</c><00:09:03.300><c> you'd</c><00:09:03.480><c> be</c><00:09:03.540><c> able</c><00:09:04.019><c> to</c><00:09:04.200><c> apply</c><00:09:04.560><c> to</c> 00:09:04.670 --> 00:09:04.680 align:start position:0% a trend that you'd be able to apply to 00:09:04.680 --> 00:09:06.590 align:start position:0% a trend that you'd be able to apply to your<00:09:04.860><c> business</c><00:09:05.100><c> so</c><00:09:05.640><c> really</c><00:09:06.000><c> try</c><00:09:06.240><c> to</c><00:09:06.300><c> get</c><00:09:06.480><c> to</c> 00:09:06.590 --> 00:09:06.600 align:start position:0% your business so really try to get to 00:09:06.600 --> 00:09:07.550 align:start position:0% your business so really try to get to know<00:09:06.720><c> that</c> 00:09:07.550 --> 00:09:07.560 align:start position:0% know that 00:09:07.560 --> 00:09:09.590 align:start position:0% know that and<00:09:08.100><c> the</c><00:09:08.220><c> second</c><00:09:08.339><c> Point</c><00:09:08.580><c> here</c> 00:09:09.590 --> 00:09:09.600 align:start position:0% and the second Point here 00:09:09.600 --> 00:09:12.590 align:start position:0% and the second Point here is<00:09:10.380><c> find</c><00:09:10.980><c> ways</c><00:09:11.339><c> to</c><00:09:11.459><c> bring</c><00:09:11.640><c> a</c><00:09:12.000><c> human</c><00:09:12.120><c> approach</c> 00:09:12.590 --> 00:09:12.600 align:start position:0% is find ways to bring a human approach 00:09:12.600 --> 00:09:14.509 align:start position:0% is find ways to bring a human approach to<00:09:12.959><c> your</c><00:09:13.140><c> marketing</c><00:09:13.560><c> and</c><00:09:13.980><c> to</c><00:09:14.100><c> your</c><00:09:14.279><c> customer</c> 00:09:14.509 --> 00:09:14.519 align:start position:0% to your marketing and to your customer 00:09:14.519 --> 00:09:16.190 align:start position:0% to your marketing and to your customer service<00:09:14.880><c> so</c> 00:09:16.190 --> 00:09:16.200 align:start position:0% service so 00:09:16.200 --> 00:09:19.190 align:start position:0% service so back<00:09:16.800><c> in</c><00:09:16.980><c> 2019</c><00:09:17.700><c> before</c><00:09:18.240><c> the</c><00:09:18.600><c> world</c><00:09:18.720><c> went</c><00:09:19.019><c> a</c> 00:09:19.190 --> 00:09:19.200 align:start position:0% back in 2019 before the world went a 00:09:19.200 --> 00:09:21.470 align:start position:0% back in 2019 before the world went a little<00:09:19.260><c> bit</c><00:09:19.380><c> crazy</c><00:09:19.680><c> you</c><00:09:20.220><c> were</c><00:09:20.399><c> able</c><00:09:20.700><c> to</c><00:09:20.820><c> walk</c> 00:09:21.470 --> 00:09:21.480 align:start position:0% little bit crazy you were able to walk 00:09:21.480 --> 00:09:23.449 align:start position:0% little bit crazy you were able to walk into<00:09:21.660><c> a</c><00:09:21.899><c> store</c><00:09:22.080><c> and</c><00:09:22.740><c> talk</c><00:09:22.920><c> to</c><00:09:23.100><c> a</c><00:09:23.279><c> sales</c> 00:09:23.449 --> 00:09:23.459 align:start position:0% into a store and talk to a sales 00:09:23.459 --> 00:09:25.730 align:start position:0% into a store and talk to a sales representative<00:09:24.060><c> or</c><00:09:24.480><c> have</c><00:09:24.720><c> somewhat</c><00:09:25.500><c> of</c><00:09:25.680><c> a</c> 00:09:25.730 --> 00:09:25.740 align:start position:0% representative or have somewhat of a 00:09:25.740 --> 00:09:27.530 align:start position:0% representative or have somewhat of a social<00:09:25.920><c> experience</c><00:09:26.459><c> as</c><00:09:26.820><c> you</c><00:09:27.000><c> were</c><00:09:27.120><c> as</c><00:09:27.360><c> you</c> 00:09:27.530 --> 00:09:27.540 align:start position:0% social experience as you were as you 00:09:27.540 --> 00:09:29.329 align:start position:0% social experience as you were as you were<00:09:27.660><c> shopping</c><00:09:27.899><c> but</c><00:09:28.380><c> now</c><00:09:28.560><c> that</c><00:09:28.800><c> doesn't</c><00:09:28.980><c> exist</c> 00:09:29.329 --> 00:09:29.339 align:start position:0% were shopping but now that doesn't exist 00:09:29.339 --> 00:09:31.850 align:start position:0% were shopping but now that doesn't exist anymore<00:09:29.580><c> so</c><00:09:30.240><c> I</c><00:09:31.019><c> think</c><00:09:31.080><c> customers</c><00:09:31.500><c> are</c><00:09:31.740><c> really</c> 00:09:31.850 --> 00:09:31.860 align:start position:0% anymore so I think customers are really 00:09:31.860 --> 00:09:34.130 align:start position:0% anymore so I think customers are really yearning<00:09:32.399><c> for</c><00:09:32.760><c> that</c><00:09:33.000><c> experience</c><00:09:33.480><c> in</c><00:09:33.779><c> some</c><00:09:33.959><c> way</c> 00:09:34.130 --> 00:09:34.140 align:start position:0% yearning for that experience in some way 00:09:34.140 --> 00:09:36.829 align:start position:0% yearning for that experience in some way or<00:09:34.260><c> another</c><00:09:34.380><c> so</c><00:09:34.980><c> how</c><00:09:35.339><c> can</c><00:09:35.580><c> you</c><00:09:35.880><c> replicate</c><00:09:36.540><c> that</c> 00:09:36.829 --> 00:09:36.839 align:start position:0% or another so how can you replicate that 00:09:36.839 --> 00:09:40.190 align:start position:0% or another so how can you replicate that through<00:09:37.440><c> your</c><00:09:37.800><c> store</c><00:09:37.980><c> or</c><00:09:38.580><c> your</c><00:09:38.880><c> blog</c><00:09:39.180><c> or</c><00:09:39.720><c> your</c> 00:09:40.190 --> 00:09:40.200 align:start position:0% through your store or your blog or your 00:09:40.200 --> 00:09:42.110 align:start position:0% through your store or your blog or your social<00:09:40.380><c> media</c><00:09:40.800><c> for</c><00:09:41.160><c> example</c><00:09:41.459><c> right</c><00:09:41.760><c> bring</c> 00:09:42.110 --> 00:09:42.120 align:start position:0% social media for example right bring 00:09:42.120 --> 00:09:43.670 align:start position:0% social media for example right bring that<00:09:42.420><c> human</c><00:09:42.600><c> touch</c><00:09:42.959><c> and</c><00:09:43.440><c> really</c> 00:09:43.670 --> 00:09:43.680 align:start position:0% that human touch and really 00:09:43.680 --> 00:09:45.829 align:start position:0% that human touch and really differentiate<00:09:44.399><c> yourself</c><00:09:44.640><c> from</c><00:09:45.240><c> the</c> 00:09:45.829 --> 00:09:45.839 align:start position:0% differentiate yourself from the 00:09:45.839 --> 00:09:47.509 align:start position:0% differentiate yourself from the competition<00:09:46.200><c> that's</c><00:09:46.620><c> going</c><00:09:46.800><c> to</c><00:09:46.920><c> maybe</c><00:09:47.100><c> just</c> 00:09:47.509 --> 00:09:47.519 align:start position:0% competition that's going to maybe just 00:09:47.519 --> 00:09:49.490 align:start position:0% competition that's going to maybe just take<00:09:48.120><c> a</c><00:09:48.360><c> traditional</c><00:09:48.720><c> approach</c><00:09:49.019><c> to</c><00:09:49.260><c> the</c><00:09:49.380><c> way</c> 00:09:49.490 --> 00:09:49.500 align:start position:0% take a traditional approach to the way 00:09:49.500 --> 00:09:51.829 align:start position:0% take a traditional approach to the way that<00:09:49.680><c> they</c><00:09:49.800><c> manage</c><00:09:50.100><c> their</c><00:09:50.279><c> customers</c> 00:09:51.829 --> 00:09:51.839 align:start position:0% that they manage their customers 00:09:51.839 --> 00:09:53.570 align:start position:0% that they manage their customers one<00:09:52.560><c> thing</c><00:09:52.680><c> and</c><00:09:52.920><c> probably</c><00:09:53.160><c> the</c><00:09:53.399><c> most</c> 00:09:53.570 --> 00:09:53.580 align:start position:0% one thing and probably the most 00:09:53.580 --> 00:09:55.490 align:start position:0% one thing and probably the most important<00:09:53.880><c> thing</c><00:09:54.060><c> of</c><00:09:54.240><c> all</c><00:09:54.480><c> here</c> 00:09:55.490 --> 00:09:55.500 align:start position:0% important thing of all here 00:09:55.500 --> 00:09:57.230 align:start position:0% important thing of all here is<00:09:55.980><c> use</c><00:09:56.160><c> your</c><00:09:56.399><c> customer</c><00:09:56.519><c> data</c><00:09:57.000><c> to</c><00:09:57.120><c> your</c> 00:09:57.230 --> 00:09:57.240 align:start position:0% is use your customer data to your 00:09:57.240 --> 00:09:58.670 align:start position:0% is use your customer data to your advantage<00:09:57.540><c> like</c><00:09:57.839><c> this</c><00:09:58.019><c> is</c><00:09:58.140><c> free</c><00:09:58.380><c> information</c> 00:09:58.670 --> 00:09:58.680 align:start position:0% advantage like this is free information 00:09:58.680 --> 00:10:01.910 align:start position:0% advantage like this is free information that<00:09:59.279><c> you</c><00:09:59.459><c> have</c><00:09:59.640><c> and</c><00:10:00.540><c> every</c><00:10:01.200><c> online</c><00:10:01.380><c> Merchant</c> 00:10:01.910 --> 00:10:01.920 align:start position:0% that you have and every online Merchant 00:10:01.920 --> 00:10:04.250 align:start position:0% that you have and every online Merchant knows<00:10:02.279><c> that</c><00:10:02.579><c> they</c><00:10:03.060><c> spend</c><00:10:03.300><c> a</c><00:10:03.480><c> lot</c><00:10:03.600><c> of</c><00:10:03.720><c> resources</c> 00:10:04.250 --> 00:10:04.260 align:start position:0% knows that they spend a lot of resources 00:10:04.260 --> 00:10:06.710 align:start position:0% knows that they spend a lot of resources and<00:10:04.560><c> money</c><00:10:04.800><c> into</c><00:10:05.579><c> getting</c><00:10:05.940><c> that</c><00:10:06.180><c> customer</c><00:10:06.360><c> to</c> 00:10:06.710 --> 00:10:06.720 align:start position:0% and money into getting that customer to 00:10:06.720 --> 00:10:08.210 align:start position:0% and money into getting that customer to purchase<00:10:07.019><c> at</c><00:10:07.320><c> their</c><00:10:07.500><c> store</c><00:10:07.680><c> for</c><00:10:07.980><c> the</c><00:10:08.160><c> very</c> 00:10:08.210 --> 00:10:08.220 align:start position:0% purchase at their store for the very 00:10:08.220 --> 00:10:10.490 align:start position:0% purchase at their store for the very first<00:10:08.459><c> time</c><00:10:08.700><c> so</c><00:10:09.000><c> it's</c><00:10:09.180><c> imperative</c> 00:10:10.490 --> 00:10:10.500 align:start position:0% first time so it's imperative 00:10:10.500 --> 00:10:13.190 align:start position:0% first time so it's imperative that<00:10:11.040><c> you</c><00:10:11.279><c> maximize</c><00:10:11.760><c> those</c><00:10:12.060><c> efforts</c><00:10:12.540><c> and</c><00:10:13.019><c> you</c> 00:10:13.190 --> 00:10:13.200 align:start position:0% that you maximize those efforts and you 00:10:13.200 --> 00:10:14.569 align:start position:0% that you maximize those efforts and you get<00:10:13.320><c> your</c><00:10:13.500><c> customers</c><00:10:13.800><c> to</c><00:10:13.980><c> come</c><00:10:14.160><c> back</c><00:10:14.279><c> and</c><00:10:14.399><c> how</c> 00:10:14.569 --> 00:10:14.579 align:start position:0% get your customers to come back and how 00:10:14.579 --> 00:10:16.550 align:start position:0% get your customers to come back and how do<00:10:14.700><c> we</c><00:10:14.820><c> do</c><00:10:15.000><c> that</c><00:10:15.180><c> when</c><00:10:16.019><c> customers</c><00:10:16.380><c> are</c> 00:10:16.550 --> 00:10:16.560 align:start position:0% do we do that when customers are 00:10:16.560 --> 00:10:18.650 align:start position:0% do we do that when customers are visiting<00:10:17.220><c> your</c><00:10:17.399><c> store</c><00:10:17.640><c> or</c><00:10:18.060><c> they're</c><00:10:18.240><c> making</c><00:10:18.420><c> a</c> 00:10:18.650 --> 00:10:18.660 align:start position:0% visiting your store or they're making a 00:10:18.660 --> 00:10:20.210 align:start position:0% visiting your store or they're making a purchase<00:10:19.019><c> you</c><00:10:19.500><c> get</c><00:10:19.680><c> a</c><00:10:19.860><c> lot</c><00:10:19.920><c> of</c><00:10:20.040><c> information</c> 00:10:20.210 --> 00:10:20.220 align:start position:0% purchase you get a lot of information 00:10:20.220 --> 00:10:22.550 align:start position:0% purchase you get a lot of information about<00:10:20.700><c> them</c><00:10:20.940><c> there's</c><00:10:21.779><c> different</c><00:10:22.019><c> tools</c><00:10:22.380><c> that</c> 00:10:22.550 --> 00:10:22.560 align:start position:0% about them there's different tools that 00:10:22.560 --> 00:10:24.470 align:start position:0% about them there's different tools that will<00:10:22.680><c> tell</c><00:10:22.920><c> you</c><00:10:23.040><c> where</c><00:10:23.760><c> they</c><00:10:23.940><c> went</c><00:10:24.120><c> on</c><00:10:24.300><c> your</c> 00:10:24.470 --> 00:10:24.480 align:start position:0% will tell you where they went on your 00:10:24.480 --> 00:10:26.930 align:start position:0% will tell you where they went on your store<00:10:24.779><c> how</c><00:10:25.320><c> much</c><00:10:25.440><c> time</c><00:10:25.680><c> they've</c><00:10:25.980><c> spent</c> 00:10:26.930 --> 00:10:26.940 align:start position:0% store how much time they've spent 00:10:26.940 --> 00:10:28.490 align:start position:0% store how much time they've spent um<00:10:27.060><c> what</c><00:10:27.240><c> collections</c><00:10:27.779><c> they</c><00:10:27.959><c> view</c><00:10:28.140><c> what</c> 00:10:28.490 --> 00:10:28.500 align:start position:0% um what collections they view what 00:10:28.500 --> 00:10:30.650 align:start position:0% um what collections they view what products<00:10:28.860><c> they're</c><00:10:29.040><c> more</c><00:10:29.279><c> interested</c><00:10:29.820><c> in</c><00:10:30.000><c> and</c> 00:10:30.650 --> 00:10:30.660 align:start position:0% products they're more interested in and 00:10:30.660 --> 00:10:32.449 align:start position:0% products they're more interested in and after<00:10:30.779><c> they</c><00:10:31.019><c> make</c><00:10:31.140><c> a</c><00:10:31.320><c> purchase</c><00:10:31.620><c> you</c><00:10:32.220><c> know</c> 00:10:32.449 --> 00:10:32.459 align:start position:0% after they make a purchase you know 00:10:32.459 --> 00:10:34.009 align:start position:0% after they make a purchase you know exactly<00:10:32.820><c> what</c><00:10:33.060><c> they</c><00:10:33.240><c> like</c><00:10:33.360><c> right</c><00:10:33.660><c> you</c><00:10:33.839><c> know</c> 00:10:34.009 --> 00:10:34.019 align:start position:0% exactly what they like right you know 00:10:34.019 --> 00:10:35.509 align:start position:0% exactly what they like right you know exactly<00:10:34.320><c> what</c><00:10:34.560><c> they've</c><00:10:34.800><c> purchased</c><00:10:35.160><c> where</c> 00:10:35.509 --> 00:10:35.519 align:start position:0% exactly what they've purchased where 00:10:35.519 --> 00:10:36.650 align:start position:0% exactly what they've purchased where they're<00:10:35.760><c> from</c> 00:10:36.650 --> 00:10:36.660 align:start position:0% they're from 00:10:36.660 --> 00:10:39.949 align:start position:0% they're from Etc<00:10:36.980><c> and</c><00:10:37.980><c> whatever</c><00:10:38.760><c> your</c><00:10:39.120><c> eCommerce</c><00:10:39.540><c> platform</c> 00:10:39.949 --> 00:10:39.959 align:start position:0% Etc and whatever your eCommerce platform 00:10:39.959 --> 00:10:42.769 align:start position:0% Etc and whatever your eCommerce platform is<00:10:40.260><c> you'll</c><00:10:41.040><c> have</c><00:10:41.220><c> segmentation</c><00:10:41.820><c> tools</c><00:10:42.360><c> where</c> 00:10:42.769 --> 00:10:42.779 align:start position:0% is you'll have segmentation tools where 00:10:42.779 --> 00:10:44.630 align:start position:0% is you'll have segmentation tools where you're<00:10:43.260><c> able</c><00:10:43.500><c> to</c><00:10:43.680><c> quickly</c><00:10:43.980><c> put</c><00:10:44.459><c> your</c> 00:10:44.630 --> 00:10:44.640 align:start position:0% you're able to quickly put your 00:10:44.640 --> 00:10:46.550 align:start position:0% you're able to quickly put your customers<00:10:44.880><c> into</c><00:10:45.120><c> different</c><00:10:45.360><c> groups</c><00:10:45.779><c> based</c><00:10:46.260><c> on</c> 00:10:46.550 --> 00:10:46.560 align:start position:0% customers into different groups based on 00:10:46.560 --> 00:10:48.470 align:start position:0% customers into different groups based on their<00:10:47.100><c> behavior</c><00:10:47.459><c> on</c><00:10:47.640><c> your</c><00:10:47.760><c> store</c><00:10:48.000><c> or</c><00:10:48.300><c> their</c> 00:10:48.470 --> 00:10:48.480 align:start position:0% their behavior on your store or their 00:10:48.480 --> 00:10:50.569 align:start position:0% their behavior on your store or their purchase<00:10:48.779><c> history</c><00:10:49.019><c> and</c><00:10:49.860><c> so</c> 00:10:50.569 --> 00:10:50.579 align:start position:0% purchase history and so 00:10:50.579 --> 00:10:52.610 align:start position:0% purchase history and so later<00:10:51.120><c> on</c><00:10:51.360><c> when</c><00:10:51.600><c> you're</c><00:10:51.720><c> doing</c><00:10:51.959><c> you</c><00:10:52.560><c> know</c> 00:10:52.610 --> 00:10:52.620 align:start position:0% later on when you're doing you know 00:10:52.620 --> 00:10:54.949 align:start position:0% later on when you're doing you know email<00:10:52.800><c> marketing</c><00:10:53.399><c> campaigns</c><00:10:53.940><c> as</c><00:10:54.660><c> opposed</c><00:10:54.899><c> to</c> 00:10:54.949 --> 00:10:54.959 align:start position:0% email marketing campaigns as opposed to 00:10:54.959 --> 00:10:56.350 align:start position:0% email marketing campaigns as opposed to sending<00:10:55.320><c> an</c><00:10:55.440><c> email</c><00:10:55.560><c> that's</c><00:10:55.860><c> just</c><00:10:56.100><c> general</c> 00:10:56.350 --> 00:10:56.360 align:start position:0% sending an email that's just general 00:10:56.360 --> 00:10:59.210 align:start position:0% sending an email that's just general that<00:10:57.360><c> people</c><00:10:57.540><c> will</c><00:10:57.779><c> know</c><00:10:57.959><c> is</c><00:10:58.200><c> just</c><00:10:58.440><c> like</c><00:10:58.680><c> spam</c> 00:10:59.210 --> 00:10:59.220 align:start position:0% that people will know is just like spam 00:10:59.220 --> 00:11:02.329 align:start position:0% that people will know is just like spam or<00:10:59.519><c> an</c><00:10:59.700><c> email</c><00:10:59.880><c> marketing</c><00:11:00.540><c> email</c> 00:11:02.329 --> 00:11:02.339 align:start position:0% or an email marketing email 00:11:02.339 --> 00:11:04.670 align:start position:0% or an email marketing email um<00:11:02.459><c> send</c><00:11:02.700><c> something</c><00:11:03.000><c> that's</c><00:11:03.540><c> exactly</c><00:11:04.320><c> based</c> 00:11:04.670 --> 00:11:04.680 align:start position:0% um send something that's exactly based 00:11:04.680 --> 00:11:06.290 align:start position:0% um send something that's exactly based on<00:11:04.740><c> what</c><00:11:04.920><c> they</c><00:11:05.040><c> purchased</c><00:11:05.459><c> before</c><00:11:05.640><c> or</c><00:11:06.060><c> their</c> 00:11:06.290 --> 00:11:06.300 align:start position:0% on what they purchased before or their 00:11:06.300 --> 00:11:07.910 align:start position:0% on what they purchased before or their behavior<00:11:06.720><c> and</c><00:11:07.019><c> they're</c><00:11:07.140><c> going</c><00:11:07.260><c> to</c><00:11:07.440><c> be</c><00:11:07.500><c> so</c><00:11:07.800><c> much</c> 00:11:07.910 --> 00:11:07.920 align:start position:0% behavior and they're going to be so much 00:11:07.920 --> 00:11:09.769 align:start position:0% behavior and they're going to be so much more<00:11:08.160><c> inclined</c><00:11:08.640><c> to</c><00:11:08.760><c> actually</c><00:11:08.940><c> open</c><00:11:09.240><c> it</c><00:11:09.540><c> and</c> 00:11:09.769 --> 00:11:09.779 align:start position:0% more inclined to actually open it and 00:11:09.779 --> 00:11:11.810 align:start position:0% more inclined to actually open it and come<00:11:09.959><c> back</c><00:11:10.140><c> to</c><00:11:10.380><c> purchase</c><00:11:10.800><c> a</c><00:11:11.399><c> second</c><00:11:11.579><c> third</c> 00:11:11.810 --> 00:11:11.820 align:start position:0% come back to purchase a second third 00:11:11.820 --> 00:11:14.449 align:start position:0% come back to purchase a second third fourth<00:11:12.300><c> fifth</c><00:11:12.600><c> time</c><00:11:12.899><c> Etc</c><00:11:13.079><c> so</c><00:11:13.500><c> that</c><00:11:14.040><c> is</c><00:11:14.160><c> really</c> 00:11:14.449 --> 00:11:14.459 align:start position:0% fourth fifth time Etc so that is really 00:11:14.459 --> 00:11:17.170 align:start position:0% fourth fifth time Etc so that is really really<00:11:14.640><c> key</c><00:11:15.060><c> and</c><00:11:15.899><c> lastly</c><00:11:16.200><c> to</c><00:11:16.440><c> that</c><00:11:16.680><c> same</c><00:11:16.860><c> point</c> 00:11:17.170 --> 00:11:17.180 align:start position:0% really key and lastly to that same point 00:11:17.180 --> 00:11:19.430 align:start position:0% really key and lastly to that same point curate<00:11:18.180><c> your</c><00:11:18.420><c> content</c><00:11:18.720><c> based</c><00:11:19.140><c> on</c><00:11:19.200><c> that</c> 00:11:19.430 --> 00:11:19.440 align:start position:0% curate your content based on that 00:11:19.440 --> 00:11:21.710 align:start position:0% curate your content based on that knowledge<00:11:19.800><c> right</c><00:11:20.220><c> you're</c><00:11:21.000><c> finding</c><00:11:21.300><c> out</c><00:11:21.420><c> so</c> 00:11:21.710 --> 00:11:21.720 align:start position:0% knowledge right you're finding out so 00:11:21.720 --> 00:11:23.690 align:start position:0% knowledge right you're finding out so much<00:11:21.839><c> about</c><00:11:22.019><c> your</c><00:11:22.380><c> customers</c><00:11:22.740><c> this</c><00:11:23.040><c> way</c><00:11:23.220><c> that</c> 00:11:23.690 --> 00:11:23.700 align:start position:0% much about your customers this way that 00:11:23.700 --> 00:11:25.670 align:start position:0% much about your customers this way that you<00:11:24.420><c> know</c><00:11:24.540><c> what</c><00:11:24.720><c> they</c><00:11:24.899><c> like</c><00:11:25.079><c> you</c><00:11:25.380><c> know</c><00:11:25.500><c> what</c> 00:11:25.670 --> 00:11:25.680 align:start position:0% you know what they like you know what 00:11:25.680 --> 00:11:28.009 align:start position:0% you know what they like you know what they<00:11:25.860><c> want</c><00:11:26.040><c> to</c><00:11:26.160><c> see</c><00:11:26.339><c> and</c><00:11:27.300><c> you</c><00:11:27.540><c> know</c><00:11:27.600><c> maybe</c><00:11:27.779><c> if</c> 00:11:28.009 --> 00:11:28.019 align:start position:0% they want to see and you know maybe if 00:11:28.019 --> 00:11:29.870 align:start position:0% they want to see and you know maybe if your<00:11:28.140><c> content</c><00:11:28.500><c> wasn't</c><00:11:28.740><c> about</c><00:11:29.040><c> this</c><00:11:29.399><c> you</c><00:11:29.760><c> can</c> 00:11:29.870 --> 00:11:29.880 align:start position:0% your content wasn't about this you can 00:11:29.880 --> 00:11:32.630 align:start position:0% your content wasn't about this you can pivot<00:11:30.240><c> and</c><00:11:30.420><c> you</c><00:11:30.540><c> can</c><00:11:30.660><c> make</c><00:11:30.839><c> changes</c><00:11:31.380><c> right</c> 00:11:32.630 --> 00:11:32.640 align:start position:0% pivot and you can make changes right 00:11:32.640 --> 00:11:35.150 align:start position:0% pivot and you can make changes right I<00:11:33.300><c> think</c><00:11:33.480><c> if</c><00:11:34.260><c> there's</c><00:11:34.500><c> anything</c><00:11:34.680><c> that</c><00:11:34.920><c> these</c> 00:11:35.150 --> 00:11:35.160 align:start position:0% I think if there's anything that these 00:11:35.160 --> 00:11:37.310 align:start position:0% I think if there's anything that these past<00:11:35.339><c> couple</c><00:11:35.579><c> of</c><00:11:35.700><c> years</c><00:11:35.940><c> have</c><00:11:36.360><c> shown</c><00:11:36.899><c> us</c><00:11:37.079><c> is</c> 00:11:37.310 --> 00:11:37.320 align:start position:0% past couple of years have shown us is 00:11:37.320 --> 00:11:39.470 align:start position:0% past couple of years have shown us is that<00:11:37.680><c> we</c><00:11:38.100><c> need</c><00:11:38.220><c> to</c><00:11:38.399><c> change</c><00:11:38.579><c> very</c><00:11:38.940><c> quickly</c><00:11:39.240><c> we</c> 00:11:39.470 --> 00:11:39.480 align:start position:0% that we need to change very quickly we 00:11:39.480 --> 00:11:41.030 align:start position:0% that we need to change very quickly we need<00:11:39.600><c> to</c><00:11:39.720><c> be</c><00:11:39.839><c> really</c><00:11:40.079><c> adaptable</c><00:11:40.560><c> we</c><00:11:40.860><c> need</c><00:11:40.980><c> to</c> 00:11:41.030 --> 00:11:41.040 align:start position:0% need to be really adaptable we need to 00:11:41.040 --> 00:11:44.269 align:start position:0% need to be really adaptable we need to be<00:11:41.160><c> really</c><00:11:41.339><c> flexible</c><00:11:41.820><c> and</c><00:11:42.779><c> so</c><00:11:43.079><c> it's</c><00:11:43.740><c> about</c><00:11:43.920><c> a</c> 00:11:44.269 --> 00:11:44.279 align:start position:0% be really flexible and so it's about a 00:11:44.279 --> 00:11:45.949 align:start position:0% be really flexible and so it's about a constant<00:11:44.579><c> learning</c><00:11:45.000><c> experience</c><00:11:45.480><c> where</c> 00:11:45.949 --> 00:11:45.959 align:start position:0% constant learning experience where 00:11:45.959 --> 00:11:48.050 align:start position:0% constant learning experience where you're<00:11:46.380><c> learning</c><00:11:46.740><c> so</c><00:11:47.399><c> much</c><00:11:47.519><c> about</c><00:11:47.700><c> your</c> 00:11:48.050 --> 00:11:48.060 align:start position:0% you're learning so much about your 00:11:48.060 --> 00:11:49.730 align:start position:0% you're learning so much about your customers<00:11:48.420><c> about</c><00:11:48.720><c> your</c><00:11:49.019><c> own</c><00:11:49.140><c> business</c><00:11:49.320><c> what</c> 00:11:49.730 --> 00:11:49.740 align:start position:0% customers about your own business what 00:11:49.740 --> 00:11:52.250 align:start position:0% customers about your own business what works<00:11:50.040><c> what</c><00:11:50.220><c> doesn't</c><00:11:50.459><c> and</c><00:11:51.120><c> it's</c><00:11:51.300><c> okay</c><00:11:51.540><c> to</c><00:11:52.079><c> to</c> 00:11:52.250 --> 00:11:52.260 align:start position:0% works what doesn't and it's okay to to 00:11:52.260 --> 00:11:55.670 align:start position:0% works what doesn't and it's okay to to make<00:11:52.500><c> changes</c><00:11:53.040><c> uh</c><00:11:53.579><c> based</c><00:11:53.940><c> on</c><00:11:54.000><c> that</c><00:11:54.180><c> so</c><00:11:54.600><c> just</c><00:11:55.500><c> to</c> 00:11:55.670 --> 00:11:55.680 align:start position:0% make changes uh based on that so just to 00:11:55.680 --> 00:11:57.230 align:start position:0% make changes uh based on that so just to kind<00:11:55.860><c> of</c><00:11:55.980><c> sum</c><00:11:56.339><c> up</c> 00:11:57.230 --> 00:11:57.240 align:start position:0% kind of sum up 00:11:57.240 --> 00:11:58.569 align:start position:0% kind of sum up um<00:11:57.300><c> everything</c><00:11:57.540><c> that</c><00:11:57.779><c> I've</c><00:11:57.959><c> just</c><00:11:58.139><c> mentioned</c> 00:11:58.569 --> 00:11:58.579 align:start position:0% um everything that I've just mentioned 00:11:58.579 --> 00:12:00.410 align:start position:0% um everything that I've just mentioned integrate<00:11:59.579><c> yourself</c><00:11:59.760><c> into</c><00:12:00.120><c> online</c> 00:12:00.410 --> 00:12:00.420 align:start position:0% integrate yourself into online 00:12:00.420 --> 00:12:02.389 align:start position:0% integrate yourself into online communities<00:12:01.019><c> right</c><00:12:01.440><c> make</c><00:12:01.980><c> sure</c><00:12:02.100><c> you're</c> 00:12:02.389 --> 00:12:02.399 align:start position:0% communities right make sure you're 00:12:02.399 --> 00:12:04.009 align:start position:0% communities right make sure you're maximizing<00:12:02.940><c> your</c><00:12:03.180><c> efforts</c><00:12:03.480><c> before</c><00:12:03.720><c> you</c> 00:12:04.009 --> 00:12:04.019 align:start position:0% maximizing your efforts before you 00:12:04.019 --> 00:12:05.870 align:start position:0% maximizing your efforts before you invest<00:12:04.320><c> too</c><00:12:04.560><c> much</c><00:12:04.740><c> into</c><00:12:04.920><c> paid</c><00:12:05.220><c> ads</c><00:12:05.639><c> set</c> 00:12:05.870 --> 00:12:05.880 align:start position:0% invest too much into paid ads set 00:12:05.880 --> 00:12:08.329 align:start position:0% invest too much into paid ads set yourself<00:12:06.120><c> up</c><00:12:06.420><c> for</c><00:12:06.660><c> success</c><00:12:07.019><c> make</c><00:12:07.860><c> sure</c><00:12:07.980><c> your</c> 00:12:08.329 --> 00:12:08.339 align:start position:0% yourself up for success make sure your 00:12:08.339 --> 00:12:10.850 align:start position:0% yourself up for success make sure your store<00:12:08.519><c> is</c><00:12:09.180><c> understandable</c><00:12:10.139><c> by</c><00:12:10.620><c> your</c> 00:12:10.850 --> 00:12:10.860 align:start position:0% store is understandable by your 00:12:10.860 --> 00:12:12.650 align:start position:0% store is understandable by your customers<00:12:11.220><c> you</c><00:12:11.459><c> don't</c><00:12:11.639><c> want</c><00:12:11.820><c> to</c><00:12:12.060><c> frustrate</c> 00:12:12.650 --> 00:12:12.660 align:start position:0% customers you don't want to frustrate 00:12:12.660 --> 00:12:14.269 align:start position:0% customers you don't want to frustrate them<00:12:12.899><c> or</c><00:12:13.139><c> anything</c><00:12:13.320><c> to</c><00:12:13.620><c> the</c><00:12:13.740><c> point</c><00:12:13.860><c> where</c><00:12:14.100><c> they</c> 00:12:14.269 --> 00:12:14.279 align:start position:0% them or anything to the point where they 00:12:14.279 --> 00:12:16.610 align:start position:0% them or anything to the point where they won't<00:12:14.459><c> actually</c><00:12:14.700><c> convert</c><00:12:15.300><c> make</c><00:12:15.839><c> it</c><00:12:16.019><c> as</c><00:12:16.260><c> easy</c> 00:12:16.610 --> 00:12:16.620 align:start position:0% won't actually convert make it as easy 00:12:16.620 --> 00:12:18.769 align:start position:0% won't actually convert make it as easy for<00:12:16.920><c> them</c><00:12:17.100><c> to</c><00:12:17.700><c> spend</c><00:12:17.940><c> their</c><00:12:18.180><c> money</c><00:12:18.360><c> at</c><00:12:18.600><c> your</c> 00:12:18.769 --> 00:12:18.779 align:start position:0% for them to spend their money at your 00:12:18.779 --> 00:12:21.710 align:start position:0% for them to spend their money at your store<00:12:19.019><c> as</c><00:12:19.740><c> they</c><00:12:19.860><c> possibly</c><00:12:20.279><c> can</c><00:12:20.519><c> and</c><00:12:21.360><c> the</c><00:12:21.540><c> last</c> 00:12:21.710 --> 00:12:21.720 align:start position:0% store as they possibly can and the last 00:12:21.720 --> 00:12:22.850 align:start position:0% store as they possibly can and the last is 00:12:22.850 --> 00:12:22.860 align:start position:0% is 00:12:22.860 --> 00:12:24.410 align:start position:0% is um<00:12:22.920><c> is</c><00:12:23.220><c> really</c><00:12:23.339><c> getting</c><00:12:23.519><c> to</c><00:12:23.760><c> know</c><00:12:23.820><c> them</c><00:12:24.060><c> right</c> 00:12:24.410 --> 00:12:24.420 align:start position:0% um is really getting to know them right 00:12:24.420 --> 00:12:26.090 align:start position:0% um is really getting to know them right like<00:12:24.660><c> if</c><00:12:24.959><c> you</c><00:12:25.139><c> don't</c><00:12:25.320><c> try</c><00:12:25.560><c> to</c><00:12:25.740><c> get</c><00:12:25.860><c> you</c><00:12:25.980><c> know</c> 00:12:26.090 --> 00:12:26.100 align:start position:0% like if you don't try to get you know 00:12:26.100 --> 00:12:27.470 align:start position:0% like if you don't try to get you know your<00:12:26.279><c> customers</c><00:12:26.639><c> you're</c><00:12:26.940><c> not</c><00:12:27.120><c> going</c><00:12:27.240><c> to</c><00:12:27.360><c> get</c> 00:12:27.470 --> 00:12:27.480 align:start position:0% your customers you're not going to get 00:12:27.480 --> 00:12:30.050 align:start position:0% your customers you're not going to get anywhere<00:12:27.839><c> and</c><00:12:28.740><c> the</c><00:12:29.160><c> more</c><00:12:29.279><c> you</c><00:12:29.519><c> spend</c><00:12:29.760><c> energy</c> 00:12:30.050 --> 00:12:30.060 align:start position:0% anywhere and the more you spend energy 00:12:30.060 --> 00:12:31.670 align:start position:0% anywhere and the more you spend energy listening<00:12:30.720><c> and</c><00:12:30.899><c> really</c><00:12:31.139><c> getting</c><00:12:31.320><c> to</c><00:12:31.560><c> know</c> 00:12:31.670 --> 00:12:31.680 align:start position:0% listening and really getting to know 00:12:31.680 --> 00:12:34.190 align:start position:0% listening and really getting to know them<00:12:31.920><c> the</c><00:12:32.339><c> better</c><00:12:32.579><c> off</c><00:12:33.000><c> you're</c><00:12:33.180><c> going</c><00:12:33.360><c> to</c><00:12:33.480><c> be</c> 00:12:34.190 --> 00:12:34.200 align:start position:0% them the better off you're going to be 00:12:34.200 --> 00:12:36.230 align:start position:0% them the better off you're going to be and<00:12:34.680><c> so</c><00:12:34.740><c> that's</c><00:12:34.920><c> it</c><00:12:35.100><c> for</c><00:12:35.220><c> me</c><00:12:35.339><c> I</c><00:12:35.820><c> hope</c><00:12:35.940><c> these</c> 00:12:36.230 --> 00:12:36.240 align:start position:0% and so that's it for me I hope these 00:12:36.240 --> 00:12:38.389 align:start position:0% and so that's it for me I hope these were<00:12:36.420><c> some</c><00:12:36.600><c> valuable</c><00:12:37.019><c> points</c><00:12:37.440><c> for</c><00:12:37.560><c> you</c><00:12:37.740><c> and</c> 00:12:38.389 --> 00:12:38.399 align:start position:0% were some valuable points for you and 00:12:38.399 --> 00:12:41.150 align:start position:0% were some valuable points for you and thanks<00:12:38.820><c> for</c><00:12:39.000><c> watching</c> 00:12:41.150 --> 00:12:41.160 align:start position:0% thanks for watching 00:12:41.160 --> 00:12:43.550 align:start position:0% thanks for watching hi<00:12:41.639><c> everyone</c><00:12:41.760><c> my</c><00:12:42.300><c> name</c><00:12:42.360><c> is</c><00:12:42.420><c> and</c><00:12:43.320><c> I'm</c><00:12:43.440><c> the</c> 00:12:43.550 --> 00:12:43.560 align:start position:0% hi everyone my name is and I'm the 00:12:43.560 --> 00:12:45.530 align:start position:0% hi everyone my name is and I'm the founder<00:12:43.800><c> of</c><00:12:43.860><c> the</c><00:12:43.980><c> drop</c><00:12:44.100><c> shipment</c><00:12:44.579><c> Council</c><00:12:45.000><c> and</c> 00:12:45.530 --> 00:12:45.540 align:start position:0% founder of the drop shipment Council and 00:12:45.540 --> 00:12:46.970 align:start position:0% founder of the drop shipment Council and I<00:12:45.660><c> also</c><00:12:45.899><c> operate</c><00:12:46.200><c> my</c><00:12:46.380><c> own</c><00:12:46.500><c> seven</c><00:12:46.740><c> figure</c> 00:12:46.970 --> 00:12:46.980 align:start position:0% I also operate my own seven figure 00:12:46.980 --> 00:12:49.129 align:start position:0% I also operate my own seven figure online<00:12:47.279><c> e-commerce</c><00:12:47.940><c> stores</c><00:12:48.120><c> I'll</c><00:12:48.899><c> be</c> 00:12:49.129 --> 00:12:49.139 align:start position:0% online e-commerce stores I'll be 00:12:49.139 --> 00:12:51.110 align:start position:0% online e-commerce stores I'll be speaking<00:12:49.500><c> to</c><00:12:49.680><c> you</c><00:12:49.800><c> on</c><00:12:50.160><c> day</c><00:12:50.339><c> one</c><00:12:50.579><c> of</c><00:12:51.000><c> the</c> 00:12:51.110 --> 00:12:51.120 align:start position:0% speaking to you on day one of the 00:12:51.120 --> 00:12:54.230 align:start position:0% speaking to you on day one of the Ecommerce<00:12:51.480><c> 2021</c><00:12:52.079><c> about</c><00:12:52.620><c> fulfillment</c><00:12:53.459><c> and</c><00:12:54.060><c> how</c> 00:12:54.230 --> 00:12:54.240 align:start position:0% Ecommerce 2021 about fulfillment and how 00:12:54.240 --> 00:12:55.850 align:start position:0% Ecommerce 2021 about fulfillment and how you<00:12:54.480><c> can</c><00:12:54.660><c> automate</c><00:12:55.139><c> your</c><00:12:55.380><c> supply</c><00:12:55.560><c> chain</c> 00:12:55.850 --> 00:12:55.860 align:start position:0% you can automate your supply chain 00:12:55.860 --> 00:12:58.009 align:start position:0% you can automate your supply chain regardless<00:12:56.519><c> of</c><00:12:56.880><c> what</c><00:12:57.240><c> level</c><00:12:57.420><c> of</c><00:12:57.779><c> business</c> 00:12:58.009 --> 00:12:58.019 align:start position:0% regardless of what level of business 00:12:58.019 --> 00:13:00.410 align:start position:0% regardless of what level of business you're<00:12:58.380><c> at</c><00:12:58.680><c> depending</c><00:12:59.519><c> on</c><00:12:59.760><c> your</c><00:12:59.880><c> scale</c><00:13:00.120><c> and</c> 00:13:00.410 --> 00:13:00.420 align:start position:0% you're at depending on your scale and 00:13:00.420 --> 00:13:02.569 align:start position:0% you're at depending on your scale and how<00:13:00.600><c> much</c><00:13:00.720><c> volume</c><00:13:01.019><c> you're</c><00:13:01.320><c> doing</c><00:13:01.560><c> and</c><00:13:02.160><c> on</c><00:13:02.339><c> day</c> 00:13:02.569 --> 00:13:02.579 align:start position:0% how much volume you're doing and on day 00:13:02.579 --> 00:13:04.670 align:start position:0% how much volume you're doing and on day two<00:13:02.820><c> I'm</c><00:13:03.600><c> going</c><00:13:03.779><c> to</c><00:13:03.899><c> be</c><00:13:04.019><c> talking</c><00:13:04.139><c> to</c><00:13:04.380><c> all</c><00:13:04.500><c> of</c> 00:13:04.670 --> 00:13:04.680 align:start position:0% two I'm going to be talking to all of 00:13:04.680 --> 00:13:06.710 align:start position:0% two I'm going to be talking to all of you<00:13:04.740><c> about</c><00:13:04.980><c> the</c><00:13:05.279><c> upcoming</c><00:13:05.760><c> e-commerce</c><00:13:06.300><c> Trends</c> 00:13:06.710 --> 00:13:06.720 align:start position:0% you about the upcoming e-commerce Trends 00:13:06.720 --> 00:13:08.509 align:start position:0% you about the upcoming e-commerce Trends and<00:13:06.839><c> opportunities</c><00:13:07.320><c> that</c><00:13:08.100><c> you</c><00:13:08.279><c> need</c><00:13:08.399><c> to</c> 00:13:08.509 --> 00:13:08.519 align:start position:0% and opportunities that you need to 00:13:08.519 --> 00:13:10.490 align:start position:0% and opportunities that you need to capitalize<00:13:08.940><c> on</c><00:13:09.180><c> so</c><00:13:09.360><c> that</c><00:13:09.600><c> you</c><00:13:09.839><c> make</c><00:13:10.079><c> the</c><00:13:10.320><c> full</c> 00:13:10.490 --> 00:13:10.500 align:start position:0% capitalize on so that you make the full 00:13:10.500 --> 00:13:13.550 align:start position:0% capitalize on so that you make the full use<00:13:10.800><c> of</c><00:13:11.399><c> 2021</c><00:13:12.000><c> and</c><00:13:12.300><c> really</c><00:13:12.600><c> grow</c><00:13:13.260><c> your</c> 00:13:13.550 --> 00:13:13.560 align:start position:0% use of 2021 and really grow your 00:13:13.560 --> 00:13:15.710 align:start position:0% use of 2021 and really grow your business<00:13:13.740><c> properly</c><00:13:14.339><c> so</c><00:13:15.060><c> make</c><00:13:15.300><c> sure</c><00:13:15.420><c> to</c><00:13:15.540><c> tune</c> 00:13:15.710 --> 00:13:15.720 align:start position:0% business properly so make sure to tune 00:13:15.720 --> 00:13:18.829 align:start position:0% business properly so make sure to tune in<00:13:15.899><c> to</c><00:13:16.019><c> eCommerce</c><00:13:16.560><c> 2021</c><00:13:16.980><c> on</c><00:13:17.339><c> on</c><00:13:17.639><c> May</c><00:13:17.880><c> 19th</c><00:13:18.660><c> and</c> 00:13:18.829 --> 00:13:18.839 align:start position:0% in to eCommerce 2021 on on May 19th and 00:13:18.839 --> 00:13:21.949 align:start position:0% in to eCommerce 2021 on on May 19th and 20th<00:13:19.440><c> at</c><00:13:20.040><c> 9</c><00:13:20.339><c> 00</c><00:13:20.339><c> PM</c><00:13:20.459><c> eastern</c><00:13:20.940><c> time</c><00:13:21.180><c> see</c><00:13:21.839><c> you</c> 00:13:21.949 --> 00:13:21.959 align:start position:0% 20th at 9 00 PM eastern time see you 00:13:21.959 --> 00:13:24.889 align:start position:0% 20th at 9 00 PM eastern time see you guys<00:13:22.079><c> there</c> 00:13:24.889 --> 00:13:24.899 align:start position:0% 00:13:24.899 --> 00:13:27.230 align:start position:0% hi<00:13:25.380><c> everyone</c><00:13:25.620><c> welcome</c><00:13:26.220><c> again</c><00:13:26.519><c> to</c><00:13:26.760><c> eCommerce</c> 00:13:27.230 --> 00:13:27.240 align:start position:0% hi everyone welcome again to eCommerce 00:13:27.240 --> 00:13:30.050 align:start position:0% hi everyone welcome again to eCommerce 2021<00:13:27.899><c> and</c><00:13:28.440><c> in</c><00:13:28.800><c> this</c><00:13:28.980><c> session</c><00:13:29.220><c> we'll</c><00:13:29.880><c> be</c> 00:13:30.050 --> 00:13:30.060 align:start position:0% 2021 and in this session we'll be 00:13:30.060 --> 00:13:32.210 align:start position:0% 2021 and in this session we'll be talking<00:13:30.240><c> about</c><00:13:30.420><c> how</c><00:13:30.899><c> you</c><00:13:31.200><c> can</c><00:13:31.440><c> develop</c><00:13:31.920><c> an</c> 00:13:32.210 --> 00:13:32.220 align:start position:0% talking about how you can develop an 00:13:32.220 --> 00:13:34.009 align:start position:0% talking about how you can develop an automated<00:13:32.639><c> supply</c><00:13:32.940><c> chain</c><00:13:33.240><c> and</c><00:13:33.540><c> fulfillment</c> 00:13:34.009 --> 00:13:34.019 align:start position:0% automated supply chain and fulfillment 00:13:34.019 --> 00:13:36.949 align:start position:0% automated supply chain and fulfillment system<00:13:34.320><c> for</c><00:13:34.920><c> your</c><00:13:35.220><c> eCommerce</c><00:13:35.760><c> business</c><00:13:36.000><c> so</c> 00:13:36.949 --> 00:13:36.959 align:start position:0% system for your eCommerce business so 00:13:36.959 --> 00:13:38.449 align:start position:0% system for your eCommerce business so I'm<00:13:37.079><c> excited</c><00:13:37.440><c> to</c><00:13:37.560><c> get</c><00:13:37.680><c> into</c><00:13:37.800><c> this</c><00:13:38.100><c> and</c><00:13:38.279><c> I'm</c> 00:13:38.449 --> 00:13:38.459 align:start position:0% I'm excited to get into this and I'm 00:13:38.459 --> 00:13:40.370 align:start position:0% I'm excited to get into this and I'm thanking<00:13:38.880><c> again</c><00:13:38.940><c> page</c><00:13:39.360><c> fly</c><00:13:39.600><c> for</c><00:13:39.839><c> inviting</c><00:13:40.260><c> me</c> 00:13:40.370 --> 00:13:40.380 align:start position:0% thanking again page fly for inviting me 00:13:40.380 --> 00:13:42.769 align:start position:0% thanking again page fly for inviting me to<00:13:40.560><c> cover</c><00:13:40.740><c> this</c><00:13:41.040><c> topic</c><00:13:41.399><c> here</c> 00:13:42.769 --> 00:13:42.779 align:start position:0% to cover this topic here 00:13:42.779 --> 00:13:44.449 align:start position:0% to cover this topic here um<00:13:42.839><c> this</c><00:13:43.320><c> is</c><00:13:43.380><c> what</c><00:13:43.560><c> we</c><00:13:43.740><c> have</c><00:13:43.800><c> planned</c><00:13:44.160><c> out</c><00:13:44.279><c> for</c> 00:13:44.449 --> 00:13:44.459 align:start position:0% um this is what we have planned out for 00:13:44.459 --> 00:13:46.310 align:start position:0% um this is what we have planned out for you<00:13:44.579><c> I've</c><00:13:44.880><c> I've</c><00:13:45.180><c> split</c><00:13:45.540><c> this</c><00:13:45.720><c> up</c><00:13:45.839><c> into</c><00:13:46.019><c> three</c> 00:13:46.310 --> 00:13:46.320 align:start position:0% you I've I've split this up into three 00:13:46.320 --> 00:13:47.750 align:start position:0% you I've I've split this up into three different<00:13:46.560><c> parts</c> 00:13:47.750 --> 00:13:47.760 align:start position:0% different parts 00:13:47.760 --> 00:13:50.030 align:start position:0% different parts depending<00:13:48.540><c> really</c><00:13:48.779><c> on</c><00:13:49.199><c> where</c><00:13:49.620><c> your</c><00:13:49.860><c> business</c> 00:13:50.030 --> 00:13:50.040 align:start position:0% depending really on where your business 00:13:50.040 --> 00:13:53.030 align:start position:0% depending really on where your business is<00:13:50.459><c> and</c><00:13:50.820><c> how</c><00:13:51.060><c> far</c><00:13:51.180><c> it</c><00:13:51.420><c> has</c><00:13:51.600><c> scaled</c><00:13:52.079><c> and</c><00:13:52.740><c> what</c> 00:13:53.030 --> 00:13:53.040 align:start position:0% is and how far it has scaled and what 00:13:53.040 --> 00:13:55.730 align:start position:0% is and how far it has scaled and what your<00:13:53.279><c> fulfillment</c><00:13:53.820><c> options</c><00:13:54.360><c> are</c><00:13:54.839><c> at</c><00:13:55.560><c> each</c> 00:13:55.730 --> 00:13:55.740 align:start position:0% your fulfillment options are at each 00:13:55.740 --> 00:13:57.350 align:start position:0% your fulfillment options are at each stage<00:13:55.980><c> of</c><00:13:56.160><c> your</c><00:13:56.339><c> business</c><00:13:56.519><c> whether</c><00:13:57.000><c> you're</c><00:13:57.180><c> a</c> 00:13:57.350 --> 00:13:57.360 align:start position:0% stage of your business whether you're a 00:13:57.360 --> 00:13:59.090 align:start position:0% stage of your business whether you're a beginner<00:13:57.660><c> whether</c><00:13:58.320><c> you</c><00:13:58.500><c> have</c><00:13:58.560><c> crossed</c><00:13:58.980><c> about</c> 00:13:59.090 --> 00:13:59.100 align:start position:0% beginner whether you have crossed about 00:13:59.100 --> 00:14:00.710 align:start position:0% beginner whether you have crossed about ten<00:13:59.459><c> thousand</c><00:13:59.760><c> dollars</c><00:14:00.000><c> per</c><00:14:00.180><c> month</c><00:14:00.300><c> in</c><00:14:00.480><c> sales</c> 00:14:00.710 --> 00:14:00.720 align:start position:0% ten thousand dollars per month in sales 00:14:00.720 --> 00:14:02.750 align:start position:0% ten thousand dollars per month in sales or<00:14:01.380><c> whether</c><00:14:01.620><c> you're</c><00:14:01.860><c> a</c><00:14:01.980><c> big</c><00:14:02.160><c> fish</c><00:14:02.279><c> and</c><00:14:02.519><c> you've</c> 00:14:02.750 --> 00:14:02.760 align:start position:0% or whether you're a big fish and you've 00:14:02.760 --> 00:14:03.889 align:start position:0% or whether you're a big fish and you've crossed<00:14:03.000><c> a</c><00:14:03.120><c> hundred</c><00:14:03.300><c> thousand</c><00:14:03.600><c> dollars</c><00:14:03.720><c> per</c> 00:14:03.889 --> 00:14:03.899 align:start position:0% crossed a hundred thousand dollars per 00:14:03.899 --> 00:14:06.350 align:start position:0% crossed a hundred thousand dollars per month<00:14:04.079><c> in</c><00:14:04.320><c> sales</c><00:14:04.500><c> what</c><00:14:05.220><c> you</c><00:14:05.399><c> can</c><00:14:05.639><c> achieve</c><00:14:06.180><c> at</c> 00:14:06.350 --> 00:14:06.360 align:start position:0% month in sales what you can achieve at 00:14:06.360 --> 00:14:08.629 align:start position:0% month in sales what you can achieve at each<00:14:06.600><c> of</c><00:14:06.720><c> those</c><00:14:06.839><c> stages</c><00:14:07.079><c> to</c><00:14:07.860><c> automate</c><00:14:08.279><c> your</c> 00:14:08.629 --> 00:14:08.639 align:start position:0% each of those stages to automate your 00:14:08.639 --> 00:14:10.790 align:start position:0% each of those stages to automate your supply<00:14:09.060><c> chain</c><00:14:09.360><c> and</c><00:14:10.079><c> we'll</c><00:14:10.199><c> wrap</c><00:14:10.440><c> up</c><00:14:10.560><c> by</c> 00:14:10.790 --> 00:14:10.800 align:start position:0% supply chain and we'll wrap up by 00:14:10.800 --> 00:14:12.889 align:start position:0% supply chain and we'll wrap up by talking<00:14:10.980><c> about</c><00:14:11.220><c> the</c><00:14:11.459><c> secret</c><00:14:11.639><c> sauce</c><00:14:12.000><c> which</c><00:14:12.720><c> I</c> 00:14:12.889 --> 00:14:12.899 align:start position:0% talking about the secret sauce which I 00:14:12.899 --> 00:14:14.090 align:start position:0% talking about the secret sauce which I feel<00:14:13.079><c> is</c><00:14:13.320><c> really</c><00:14:13.500><c> the</c><00:14:13.620><c> differentiating</c> 00:14:14.090 --> 00:14:14.100 align:start position:0% feel is really the differentiating 00:14:14.100 --> 00:14:16.610 align:start position:0% feel is really the differentiating factor<00:14:14.579><c> for</c><00:14:14.760><c> any</c><00:14:15.060><c> particular</c><00:14:15.420><c> business</c><00:14:15.779><c> when</c> 00:14:16.610 --> 00:14:16.620 align:start position:0% factor for any particular business when 00:14:16.620 --> 00:14:18.350 align:start position:0% factor for any particular business when it<00:14:16.800><c> comes</c><00:14:17.040><c> to</c><00:14:17.220><c> keeping</c><00:14:17.579><c> your</c><00:14:17.699><c> customers</c><00:14:18.060><c> happy</c> 00:14:18.350 --> 00:14:18.360 align:start position:0% it comes to keeping your customers happy 00:14:18.360 --> 00:14:20.930 align:start position:0% it comes to keeping your customers happy and<00:14:19.079><c> making</c><00:14:19.260><c> sure</c><00:14:19.500><c> your</c><00:14:19.740><c> supply</c><00:14:19.920><c> chain</c><00:14:20.279><c> is</c> 00:14:20.930 --> 00:14:20.940 align:start position:0% and making sure your supply chain is 00:14:20.940 --> 00:14:24.650 align:start position:0% and making sure your supply chain is clean<00:14:21.600><c> automated</c><00:14:22.440><c> and</c><00:14:23.100><c> without</c><00:14:23.399><c> headaches</c><00:14:24.060><c> so</c> 00:14:24.650 --> 00:14:24.660 align:start position:0% clean automated and without headaches so 00:14:24.660 --> 00:14:26.870 align:start position:0% clean automated and without headaches so let's<00:14:24.839><c> get</c><00:14:25.079><c> right</c><00:14:25.199><c> into</c><00:14:25.380><c> it</c><00:14:25.680><c> so</c><00:14:26.459><c> first</c><00:14:26.639><c> of</c><00:14:26.820><c> all</c> 00:14:26.870 --> 00:14:26.880 align:start position:0% let's get right into it so first of all 00:14:26.880 --> 00:14:28.910 align:start position:0% let's get right into it so first of all before<00:14:27.120><c> we</c><00:14:27.360><c> dive</c><00:14:27.540><c> into</c><00:14:27.720><c> the</c><00:14:27.959><c> content</c><00:14:28.260><c> who</c><00:14:28.560><c> am</c><00:14:28.740><c> I</c> 00:14:28.910 --> 00:14:28.920 align:start position:0% before we dive into the content who am I 00:14:28.920 --> 00:14:31.250 align:start position:0% before we dive into the content who am I why<00:14:29.399><c> should</c><00:14:29.579><c> you</c><00:14:29.699><c> be</c><00:14:29.820><c> listening</c><00:14:30.120><c> to</c><00:14:30.240><c> me</c> 00:14:31.250 --> 00:14:31.260 align:start position:0% why should you be listening to me 00:14:31.260 --> 00:14:33.370 align:start position:0% why should you be listening to me um a<00:14:31.440><c> bit</c><00:14:31.560><c> about</c><00:14:31.680><c> myself</c><00:14:32.040><c> my</c><00:14:32.639><c> name</c><00:14:32.699><c> is</c> 00:14:33.370 --> 00:14:33.380 align:start position:0% um a bit about myself my name is 00:14:33.380 --> 00:14:36.290 align:start position:0% um a bit about myself my name is and<00:14:34.380><c> first</c><00:14:34.560><c> and</c><00:14:34.740><c> foremost</c><00:14:35.100><c> I</c><00:14:35.639><c> am</c><00:14:35.880><c> an</c><00:14:36.120><c> online</c> 00:14:36.290 --> 00:14:36.300 align:start position:0% and first and foremost I am an online 00:14:36.300 --> 00:14:39.050 align:start position:0% and first and foremost I am an online e-commerce<00:14:36.959><c> store</c><00:14:37.079><c> owner</c><00:14:37.500><c> myself</c><00:14:37.740><c> me</c><00:14:38.639><c> and</c><00:14:38.820><c> my</c> 00:14:39.050 --> 00:14:39.060 align:start position:0% e-commerce store owner myself me and my 00:14:39.060 --> 00:14:40.730 align:start position:0% e-commerce store owner myself me and my wife<00:14:39.180><c> uh</c><00:14:39.600><c> number</c><00:14:39.779><c> Sunday</c><00:14:40.019><c> again</c><00:14:40.260><c> we</c><00:14:40.500><c> got</c> 00:14:40.730 --> 00:14:40.740 align:start position:0% wife uh number Sunday again we got 00:14:40.740 --> 00:14:42.769 align:start position:0% wife uh number Sunday again we got started<00:14:41.100><c> in</c><00:14:41.399><c> the</c><00:14:41.579><c> e-commerce</c><00:14:42.060><c> business</c><00:14:42.240><c> a</c><00:14:42.660><c> few</c> 00:14:42.769 --> 00:14:42.779 align:start position:0% started in the e-commerce business a few 00:14:42.779 --> 00:14:44.509 align:start position:0% started in the e-commerce business a few years<00:14:42.899><c> ago</c><00:14:43.199><c> and</c><00:14:43.740><c> it's</c><00:14:43.860><c> been</c><00:14:44.040><c> an</c><00:14:44.160><c> exciting</c> 00:14:44.509 --> 00:14:44.519 align:start position:0% years ago and it's been an exciting 00:14:44.519 --> 00:14:46.370 align:start position:0% years ago and it's been an exciting Journey<00:14:44.880><c> we've</c><00:14:45.480><c> been</c><00:14:45.720><c> able</c><00:14:45.899><c> to</c><00:14:46.019><c> operate</c> 00:14:46.370 --> 00:14:46.380 align:start position:0% Journey we've been able to operate 00:14:46.380 --> 00:14:48.170 align:start position:0% Journey we've been able to operate multiple<00:14:46.800><c> different</c><00:14:47.040><c> websites</c><00:14:47.459><c> and</c><00:14:47.699><c> friends</c> 00:14:48.170 --> 00:14:48.180 align:start position:0% multiple different websites and friends 00:14:48.180 --> 00:14:50.689 align:start position:0% multiple different websites and friends some<00:14:48.540><c> of</c><00:14:48.660><c> them</c><00:14:48.779><c> have</c><00:14:49.019><c> exceeded</c><00:14:49.860><c> seven</c><00:14:50.279><c> figures</c> 00:14:50.689 --> 00:14:50.699 align:start position:0% some of them have exceeded seven figures 00:14:50.699 --> 00:14:53.150 align:start position:0% some of them have exceeded seven figures in<00:14:50.880><c> sales</c><00:14:51.120><c> now</c><00:14:51.480><c> and</c><00:14:52.139><c> we've</c><00:14:52.500><c> been</c><00:14:52.620><c> featured</c><00:14:52.920><c> by</c> 00:14:53.150 --> 00:14:53.160 align:start position:0% in sales now and we've been featured by 00:14:53.160 --> 00:14:55.910 align:start position:0% in sales now and we've been featured by oberlo<00:14:53.639><c> our</c><00:14:53.940><c> journey</c><00:14:54.720><c> in</c><00:14:55.260><c> the</c><00:14:55.320><c> process</c><00:14:55.560><c> we</c> 00:14:55.910 --> 00:14:55.920 align:start position:0% oberlo our journey in the process we 00:14:55.920 --> 00:14:58.550 align:start position:0% oberlo our journey in the process we have<00:14:56.160><c> also</c><00:14:56.459><c> founded</c><00:14:57.000><c> the</c><00:14:57.899><c> Drop</c><00:14:58.079><c> Shipping</c> 00:14:58.550 --> 00:14:58.560 align:start position:0% have also founded the Drop Shipping 00:14:58.560 --> 00:15:01.009 align:start position:0% have also founded the Drop Shipping Council<00:14:58.980><c> which</c><00:14:59.639><c> is</c><00:14:59.820><c> a</c><00:15:00.060><c> private</c><00:15:00.360><c> Mastermind</c> 00:15:01.009 --> 00:15:01.019 align:start position:0% Council which is a private Mastermind 00:15:01.019 --> 00:15:03.590 align:start position:0% Council which is a private Mastermind community<00:15:01.380><c> of</c><00:15:02.220><c> online</c><00:15:02.459><c> store</c><00:15:02.820><c> owners</c><00:15:03.300><c> who</c> 00:15:03.590 --> 00:15:03.600 align:start position:0% community of online store owners who 00:15:03.600 --> 00:15:05.569 align:start position:0% community of online store owners who have<00:15:03.779><c> exceeded</c><00:15:04.380><c> at</c><00:15:04.860><c> least</c><00:15:04.980><c> a</c><00:15:05.339><c> hundred</c> 00:15:05.569 --> 00:15:05.579 align:start position:0% have exceeded at least a hundred 00:15:05.579 --> 00:15:08.210 align:start position:0% have exceeded at least a hundred thousand<00:15:05.940><c> dollars</c><00:15:06.180><c> per</c><00:15:06.540><c> month</c><00:15:06.779><c> in</c><00:15:07.079><c> sales</c><00:15:07.320><c> and</c> 00:15:08.210 --> 00:15:08.220 align:start position:0% thousand dollars per month in sales and 00:15:08.220 --> 00:15:09.829 align:start position:0% thousand dollars per month in sales and they<00:15:08.399><c> get</c><00:15:08.639><c> access</c><00:15:08.880><c> to</c><00:15:09.240><c> a</c><00:15:09.360><c> private</c><00:15:09.660><c> Community</c> 00:15:09.829 --> 00:15:09.839 align:start position:0% they get access to a private Community 00:15:09.839 --> 00:15:12.410 align:start position:0% they get access to a private Community where<00:15:10.199><c> we</c><00:15:10.380><c> can</c><00:15:10.560><c> network</c><00:15:10.680><c> with</c><00:15:11.040><c> each</c><00:15:11.220><c> other</c><00:15:11.420><c> and</c> 00:15:12.410 --> 00:15:12.420 align:start position:0% where we can network with each other and 00:15:12.420 --> 00:15:15.710 align:start position:0% where we can network with each other and access<00:15:12.899><c> exclusive</c><00:15:13.680><c> master</c><00:15:13.980><c> classes</c><00:15:14.579><c> and</c><00:15:15.180><c> get</c> 00:15:15.710 --> 00:15:15.720 align:start position:0% access exclusive master classes and get 00:15:15.720 --> 00:15:17.930 align:start position:0% access exclusive master classes and get the<00:15:15.899><c> benefit</c><00:15:16.019><c> of</c><00:15:16.380><c> 35</c><00:15:16.620><c> Plus</c><00:15:17.100><c> different</c><00:15:17.459><c> partner</c> 00:15:17.930 --> 00:15:17.940 align:start position:0% the benefit of 35 Plus different partner 00:15:17.940 --> 00:15:20.810 align:start position:0% the benefit of 35 Plus different partner agencies<00:15:18.540><c> so</c><00:15:19.320><c> if</c><00:15:19.620><c> you</c><00:15:19.860><c> have</c><00:15:20.040><c> uh</c><00:15:20.579><c> you're</c> 00:15:20.810 --> 00:15:20.820 align:start position:0% agencies so if you have uh you're 00:15:20.820 --> 00:15:22.430 align:start position:0% agencies so if you have uh you're operating<00:15:21.180><c> a</c><00:15:21.420><c> business</c><00:15:21.540><c> at</c><00:15:21.839><c> a</c><00:15:21.959><c> scale</c><00:15:22.199><c> where</c> 00:15:22.430 --> 00:15:22.440 align:start position:0% operating a business at a scale where 00:15:22.440 --> 00:15:23.750 align:start position:0% operating a business at a scale where you've<00:15:22.740><c> crossed</c><00:15:23.040><c> a</c><00:15:23.220><c> hundred</c><00:15:23.459><c> thousand</c> 00:15:23.750 --> 00:15:23.760 align:start position:0% you've crossed a hundred thousand 00:15:23.760 --> 00:15:25.610 align:start position:0% you've crossed a hundred thousand dollars<00:15:23.940><c> per</c><00:15:24.120><c> month</c><00:15:24.300><c> in</c><00:15:24.480><c> sales</c><00:15:24.720><c> definitely</c> 00:15:25.610 --> 00:15:25.620 align:start position:0% dollars per month in sales definitely 00:15:25.620 --> 00:15:26.990 align:start position:0% dollars per month in sales definitely check<00:15:25.860><c> out</c><00:15:25.980><c> the</c><00:15:26.100><c> Drop</c><00:15:26.220><c> Shipping</c><00:15:26.639><c> Council</c> 00:15:26.990 --> 00:15:27.000 align:start position:0% check out the Drop Shipping Council 00:15:27.000 --> 00:15:30.470 align:start position:0% check out the Drop Shipping Council because<00:15:27.180><c> you</c><00:15:27.480><c> may</c><00:15:27.660><c> qualify</c><00:15:28.139><c> to</c><00:15:28.680><c> join</c> 00:15:30.470 --> 00:15:30.480 align:start position:0% because you may qualify to join 00:15:30.480 --> 00:15:32.749 align:start position:0% because you may qualify to join um finally<00:15:30.839><c> I'm</c><00:15:31.079><c> also</c><00:15:31.380><c> a</c><00:15:31.680><c> mentor</c><00:15:31.980><c> and</c><00:15:32.399><c> we</c><00:15:32.639><c> have</c> 00:15:32.749 --> 00:15:32.759 align:start position:0% um finally I'm also a mentor and we have 00:15:32.759 --> 00:15:34.730 align:start position:0% um finally I'm also a mentor and we have our<00:15:32.940><c> own</c><00:15:33.120><c> YouTube</c><00:15:33.360><c> channel</c><00:15:33.720><c> to</c><00:15:34.139><c> call</c><00:15:34.320><c> Journey</c> 00:15:34.730 --> 00:15:34.740 align:start position:0% our own YouTube channel to call Journey 00:15:34.740 --> 00:15:36.650 align:start position:0% our own YouTube channel to call Journey To<00:15:34.860><c> Freedom</c><00:15:35.279><c> where</c><00:15:35.759><c> we're</c><00:15:36.000><c> teaching</c><00:15:36.420><c> many</c> 00:15:36.650 --> 00:15:36.660 align:start position:0% To Freedom where we're teaching many 00:15:36.660 --> 00:15:39.290 align:start position:0% To Freedom where we're teaching many beginner<00:15:37.440><c> uh</c><00:15:38.100><c> store</c><00:15:38.339><c> owners</c><00:15:38.699><c> on</c><00:15:38.880><c> how</c><00:15:39.060><c> to</c><00:15:39.120><c> get</c> 00:15:39.290 --> 00:15:39.300 align:start position:0% beginner uh store owners on how to get 00:15:39.300 --> 00:15:41.569 align:start position:0% beginner uh store owners on how to get started<00:15:39.720><c> that</c><00:15:40.199><c> is</c><00:15:40.320><c> how</c><00:15:40.560><c> we</c><00:15:40.800><c> learned</c><00:15:41.160><c> many</c><00:15:41.339><c> of</c> 00:15:41.569 --> 00:15:41.579 align:start position:0% started that is how we learned many of 00:15:41.579 --> 00:15:43.490 align:start position:0% started that is how we learned many of our<00:15:41.699><c> stories</c><00:15:42.120><c> and</c><00:15:42.480><c> many</c><00:15:42.720><c> of</c><00:15:42.839><c> our</c><00:15:42.959><c> lessons</c><00:15:43.320><c> in</c> 00:15:43.490 --> 00:15:43.500 align:start position:0% our stories and many of our lessons in 00:15:43.500 --> 00:15:46.249 align:start position:0% our stories and many of our lessons in the<00:15:43.620><c> beginning</c><00:15:43.880><c> and</c><00:15:44.880><c> a</c><00:15:45.480><c> few</c><00:15:45.720><c> highlights</c><00:15:46.139><c> here</c> 00:15:46.249 --> 00:15:46.259 align:start position:0% the beginning and a few highlights here 00:15:46.259 --> 00:15:48.290 align:start position:0% the beginning and a few highlights here again<00:15:46.500><c> in</c><00:15:46.860><c> the</c><00:15:46.980><c> beginning</c><00:15:47.100><c> we</c><00:15:47.639><c> learned</c><00:15:48.060><c> a</c><00:15:48.180><c> lot</c> 00:15:48.290 --> 00:15:48.300 align:start position:0% again in the beginning we learned a lot 00:15:48.300 --> 00:15:50.210 align:start position:0% again in the beginning we learned a lot from<00:15:48.600><c> others</c><00:15:49.019><c> and</c><00:15:49.500><c> the</c><00:15:49.620><c> failures</c><00:15:50.040><c> and</c> 00:15:50.210 --> 00:15:50.220 align:start position:0% from others and the failures and 00:15:50.220 --> 00:15:51.889 align:start position:0% from others and the failures and successes<00:15:50.639><c> of</c><00:15:50.880><c> others</c><00:15:51.240><c> on</c><00:15:51.420><c> YouTube</c><00:15:51.600><c> and</c> 00:15:51.889 --> 00:15:51.899 align:start position:0% successes of others on YouTube and 00:15:51.899 --> 00:15:53.930 align:start position:0% successes of others on YouTube and Facebook<00:15:52.199><c> so</c><00:15:52.920><c> that's</c><00:15:53.100><c> how</c><00:15:53.399><c> we</c><00:15:53.579><c> are</c><00:15:53.699><c> trying</c><00:15:53.820><c> to</c> 00:15:53.930 --> 00:15:53.940 align:start position:0% Facebook so that's how we are trying to 00:15:53.940 --> 00:15:55.249 align:start position:0% Facebook so that's how we are trying to pay<00:15:54.060><c> back</c><00:15:54.300><c> a</c><00:15:54.480><c> little</c><00:15:54.540><c> bit</c><00:15:54.660><c> now</c><00:15:54.839><c> through</c><00:15:55.079><c> our</c> 00:15:55.249 --> 00:15:55.259 align:start position:0% pay back a little bit now through our 00:15:55.259 --> 00:15:58.189 align:start position:0% pay back a little bit now through our own<00:15:55.440><c> channel</c><00:15:55.680><c> and</c><00:15:56.579><c> you</c><00:15:56.940><c> know</c><00:15:57.000><c> teach</c><00:15:57.540><c> others</c><00:15:57.959><c> on</c> 00:15:58.189 --> 00:15:58.199 align:start position:0% own channel and you know teach others on 00:15:58.199 --> 00:16:00.110 align:start position:0% own channel and you know teach others on on<00:15:58.380><c> some</c><00:15:58.620><c> of</c><00:15:58.740><c> the</c><00:15:58.800><c> mistakes</c><00:15:59.100><c> that</c><00:15:59.399><c> we</c><00:15:59.519><c> made</c><00:15:59.699><c> and</c> 00:16:00.110 --> 00:16:00.120 align:start position:0% on some of the mistakes that we made and 00:16:00.120 --> 00:16:01.970 align:start position:0% on some of the mistakes that we made and how<00:16:00.300><c> they</c><00:16:00.480><c> can</c><00:16:00.600><c> avoid</c><00:16:00.899><c> that</c> 00:16:01.970 --> 00:16:01.980 align:start position:0% how they can avoid that 00:16:01.980 --> 00:16:04.129 align:start position:0% how they can avoid that so<00:16:02.339><c> enough</c><00:16:02.579><c> about</c><00:16:02.880><c> me</c><00:16:03.120><c> let's</c><00:16:03.420><c> dive</c><00:16:03.720><c> into</c><00:16:03.899><c> the</c> 00:16:04.129 --> 00:16:04.139 align:start position:0% so enough about me let's dive into the 00:16:04.139 --> 00:16:06.170 align:start position:0% so enough about me let's dive into the content<00:16:04.380><c> right</c><00:16:04.680><c> here</c><00:16:04.920><c> as</c><00:16:05.579><c> I</c><00:16:05.699><c> mentioned</c><00:16:05.940><c> I've</c> 00:16:06.170 --> 00:16:06.180 align:start position:0% content right here as I mentioned I've 00:16:06.180 --> 00:16:07.730 align:start position:0% content right here as I mentioned I've segmented<00:16:06.720><c> this</c><00:16:06.899><c> in</c><00:16:07.019><c> three</c><00:16:07.199><c> different</c><00:16:07.380><c> ways</c> 00:16:07.730 --> 00:16:07.740 align:start position:0% segmented this in three different ways 00:16:07.740 --> 00:16:09.650 align:start position:0% segmented this in three different ways depending<00:16:08.339><c> on</c><00:16:08.579><c> the</c><00:16:08.699><c> scale</c><00:16:09.000><c> of</c><00:16:09.240><c> your</c><00:16:09.480><c> business</c> 00:16:09.650 --> 00:16:09.660 align:start position:0% depending on the scale of your business 00:16:09.660 --> 00:16:11.990 align:start position:0% depending on the scale of your business so<00:16:10.380><c> that</c><00:16:10.620><c> each</c><00:16:11.100><c> one</c><00:16:11.220><c> of</c><00:16:11.339><c> you</c><00:16:11.459><c> can</c><00:16:11.639><c> take</c><00:16:11.820><c> out</c> 00:16:11.990 --> 00:16:12.000 align:start position:0% so that each one of you can take out 00:16:12.000 --> 00:16:14.810 align:start position:0% so that each one of you can take out something<00:16:12.360><c> from</c><00:16:13.259><c> this</c><00:16:13.500><c> presentation</c> 00:16:14.810 --> 00:16:14.820 align:start position:0% something from this presentation 00:16:14.820 --> 00:16:16.249 align:start position:0% something from this presentation um so<00:16:15.060><c> first</c><00:16:15.240><c> off</c><00:16:15.420><c> let's</c><00:16:15.660><c> start</c><00:16:15.839><c> off</c><00:16:15.959><c> with</c> 00:16:16.249 --> 00:16:16.259 align:start position:0% um so first off let's start off with 00:16:16.259 --> 00:16:18.050 align:start position:0% um so first off let's start off with fulfillment<00:16:16.740><c> options</c><00:16:17.160><c> if</c><00:16:17.399><c> you're</c><00:16:17.579><c> a</c><00:16:17.759><c> beginner</c> 00:16:18.050 --> 00:16:18.060 align:start position:0% fulfillment options if you're a beginner 00:16:18.060 --> 00:16:19.730 align:start position:0% fulfillment options if you're a beginner if<00:16:18.480><c> you're</c><00:16:18.600><c> just</c><00:16:18.779><c> starting</c><00:16:19.019><c> off</c><00:16:19.259><c> your</c><00:16:19.560><c> own</c> 00:16:19.730 --> 00:16:19.740 align:start position:0% if you're just starting off your own 00:16:19.740 --> 00:16:21.410 align:start position:0% if you're just starting off your own online<00:16:20.040><c> store</c> 00:16:21.410 --> 00:16:21.420 align:start position:0% online store 00:16:21.420 --> 00:16:23.530 align:start position:0% online store um<00:16:21.480><c> you're</c><00:16:21.779><c> probably</c><00:16:21.959><c> drop</c><00:16:22.259><c> shipping</c><00:16:22.740><c> from</c> 00:16:23.530 --> 00:16:23.540 align:start position:0% um you're probably drop shipping from 00:16:23.540 --> 00:16:25.790 align:start position:0% um you're probably drop shipping from AliExpress<00:16:24.540><c> or</c><00:16:24.779><c> from</c><00:16:25.019><c> some</c><00:16:25.199><c> of</c><00:16:25.320><c> the</c><00:16:25.440><c> source</c> 00:16:25.790 --> 00:16:25.800 align:start position:0% AliExpress or from some of the source 00:16:25.800 --> 00:16:29.629 align:start position:0% AliExpress or from some of the source what<00:16:26.579><c> can</c><00:16:26.820><c> you</c><00:16:27.120><c> do</c><00:16:27.480><c> to</c><00:16:28.199><c> it</c><00:16:28.380><c> to</c><00:16:28.740><c> to</c><00:16:28.860><c> get</c><00:16:29.459><c> your</c> 00:16:29.629 --> 00:16:29.639 align:start position:0% what can you do to it to to get your 00:16:29.639 --> 00:16:32.030 align:start position:0% what can you do to it to to get your fulfillment<00:16:30.120><c> in</c><00:16:30.480><c> place</c><00:16:30.600><c> now</c><00:16:31.500><c> in</c><00:16:31.920><c> the</c> 00:16:32.030 --> 00:16:32.040 align:start position:0% fulfillment in place now in the 00:16:32.040 --> 00:16:33.590 align:start position:0% fulfillment in place now in the beginning<00:16:32.160><c> normally</c><00:16:32.579><c> what</c><00:16:32.880><c> happens</c><00:16:33.060><c> is</c><00:16:33.360><c> most</c> 00:16:33.590 --> 00:16:33.600 align:start position:0% beginning normally what happens is most 00:16:33.600 --> 00:16:35.329 align:start position:0% beginning normally what happens is most people<00:16:33.779><c> start</c><00:16:34.139><c> off</c><00:16:34.320><c> with</c><00:16:34.740><c> obviously</c><00:16:35.160><c> just</c> 00:16:35.329 --> 00:16:35.339 align:start position:0% people start off with obviously just 00:16:35.339 --> 00:16:37.129 align:start position:0% people start off with obviously just shipping<00:16:35.699><c> from</c><00:16:35.820><c> AliExpress</c><00:16:36.480><c> if</c><00:16:36.720><c> that's</c><00:16:36.899><c> where</c> 00:16:37.129 --> 00:16:37.139 align:start position:0% shipping from AliExpress if that's where 00:16:37.139 --> 00:16:38.930 align:start position:0% shipping from AliExpress if that's where you're<00:16:37.259><c> ordering</c><00:16:37.620><c> from</c><00:16:37.860><c> choosing</c><00:16:38.820><c> the</c> 00:16:38.930 --> 00:16:38.940 align:start position:0% you're ordering from choosing the 00:16:38.940 --> 00:16:41.449 align:start position:0% you're ordering from choosing the AliExpress<00:16:39.540><c> standard</c><00:16:39.899><c> delivery</c><00:16:40.380><c> option</c><00:16:40.740><c> and</c> 00:16:41.449 --> 00:16:41.459 align:start position:0% AliExpress standard delivery option and 00:16:41.459 --> 00:16:42.949 align:start position:0% AliExpress standard delivery option and that's<00:16:41.639><c> typically</c><00:16:42.000><c> going</c><00:16:42.240><c> to</c><00:16:42.360><c> take</c><00:16:42.540><c> you</c><00:16:42.720><c> two</c> 00:16:42.949 --> 00:16:42.959 align:start position:0% that's typically going to take you two 00:16:42.959 --> 00:16:44.689 align:start position:0% that's typically going to take you two to<00:16:43.139><c> four</c><00:16:43.320><c> weeks</c><00:16:43.740><c> to</c><00:16:43.980><c> deliver</c><00:16:44.160><c> to</c><00:16:44.519><c> your</c> 00:16:44.689 --> 00:16:44.699 align:start position:0% to four weeks to deliver to your 00:16:44.699 --> 00:16:46.850 align:start position:0% to four weeks to deliver to your customer<00:16:44.880><c> right</c><00:16:45.600><c> that's</c><00:16:46.019><c> usually</c><00:16:46.500><c> you</c><00:16:46.800><c> know</c> 00:16:46.850 --> 00:16:46.860 align:start position:0% customer right that's usually you know 00:16:46.860 --> 00:16:48.829 align:start position:0% customer right that's usually you know if<00:16:46.980><c> you're</c><00:16:47.160><c> lucky</c><00:16:47.459><c> it</c><00:16:48.120><c> will</c><00:16:48.180><c> arrive</c><00:16:48.540><c> in</c><00:16:48.660><c> two</c> 00:16:48.829 --> 00:16:48.839 align:start position:0% if you're lucky it will arrive in two 00:16:48.839 --> 00:16:51.050 align:start position:0% if you're lucky it will arrive in two weeks<00:16:49.139><c> and</c><00:16:49.320><c> your</c><00:16:49.500><c> customer</c><00:16:49.680><c> is</c><00:16:49.920><c> happy</c><00:16:50.160><c> but</c> 00:16:51.050 --> 00:16:51.060 align:start position:0% weeks and your customer is happy but 00:16:51.060 --> 00:16:53.509 align:start position:0% weeks and your customer is happy but this<00:16:51.899><c> is</c><00:16:52.019><c> also</c><00:16:52.259><c> a</c><00:16:52.440><c> good</c><00:16:52.560><c> time</c><00:16:52.800><c> to</c><00:16:53.040><c> experiment</c> 00:16:53.509 --> 00:16:53.519 align:start position:0% this is also a good time to experiment 00:16:53.519 --> 00:16:55.730 align:start position:0% this is also a good time to experiment with<00:16:54.000><c> domestic</c><00:16:54.540><c> fulfillment</c><00:16:55.019><c> so</c><00:16:55.380><c> there</c><00:16:55.560><c> are</c> 00:16:55.730 --> 00:16:55.740 align:start position:0% with domestic fulfillment so there are 00:16:55.740 --> 00:16:59.930 align:start position:0% with domestic fulfillment so there are many<00:16:55.800><c> suppliers</c><00:16:56.519><c> on</c><00:16:57.300><c> AliExpress</c><00:16:58.220><c> who</c><00:16:59.220><c> have</c><00:16:59.639><c> us</c> 00:16:59.930 --> 00:16:59.940 align:start position:0% many suppliers on AliExpress who have us 00:16:59.940 --> 00:17:01.910 align:start position:0% many suppliers on AliExpress who have us warehousing<00:17:00.720><c> right</c><00:17:01.079><c> so</c><00:17:01.320><c> they're</c><00:17:01.500><c> able</c><00:17:01.800><c> to</c> 00:17:01.910 --> 00:17:01.920 align:start position:0% warehousing right so they're able to 00:17:01.920 --> 00:17:04.909 align:start position:0% warehousing right so they're able to ship<00:17:02.399><c> domestically</c><00:17:03.060><c> through</c><00:17:03.720><c> Europe</c><00:17:04.020><c> UPS</c><00:17:04.679><c> or</c> 00:17:04.909 --> 00:17:04.919 align:start position:0% ship domestically through Europe UPS or 00:17:04.919 --> 00:17:07.549 align:start position:0% ship domestically through Europe UPS or USPS<00:17:05.459><c> and</c><00:17:06.299><c> get</c><00:17:06.480><c> your</c><00:17:06.660><c> customer</c><00:17:06.900><c> in</c><00:17:07.199><c> five</c><00:17:07.380><c> to</c> 00:17:07.549 --> 00:17:07.559 align:start position:0% USPS and get your customer in five to 00:17:07.559 --> 00:17:09.890 align:start position:0% USPS and get your customer in five to seven<00:17:07.740><c> days</c><00:17:07.980><c> so</c><00:17:08.640><c> oftentimes</c><00:17:09.120><c> on</c><00:17:09.299><c> AliExpress</c> 00:17:09.890 --> 00:17:09.900 align:start position:0% seven days so oftentimes on AliExpress 00:17:09.900 --> 00:17:11.529 align:start position:0% seven days so oftentimes on AliExpress you'll<00:17:10.260><c> see</c><00:17:10.439><c> this</c><00:17:10.799><c> kind</c><00:17:10.919><c> of</c><00:17:11.039><c> a</c><00:17:11.220><c> you</c><00:17:11.459><c> know</c> 00:17:11.529 --> 00:17:11.539 align:start position:0% you'll see this kind of a you know 00:17:11.539 --> 00:17:14.870 align:start position:0% you'll see this kind of a you know delivery<00:17:12.539><c> option</c><00:17:12.959><c> to</c><00:17:13.620><c> deliver</c><00:17:13.799><c> deliver</c><00:17:14.339><c> from</c> 00:17:14.870 --> 00:17:14.880 align:start position:0% delivery option to deliver deliver from 00:17:14.880 --> 00:17:17.630 align:start position:0% delivery option to deliver deliver from the<00:17:15.120><c> United</c><00:17:15.240><c> States</c><00:17:15.600><c> so</c><00:17:16.439><c> that</c><00:17:16.799><c> can</c><00:17:16.980><c> be</c><00:17:17.160><c> one</c><00:17:17.400><c> way</c> 00:17:17.630 --> 00:17:17.640 align:start position:0% the United States so that can be one way 00:17:17.640 --> 00:17:19.549 align:start position:0% the United States so that can be one way to<00:17:17.880><c> improve</c><00:17:18.419><c> your</c><00:17:18.539><c> fulfillment</c><00:17:19.079><c> speeds</c> 00:17:19.549 --> 00:17:19.559 align:start position:0% to improve your fulfillment speeds 00:17:19.559 --> 00:17:21.230 align:start position:0% to improve your fulfillment speeds especially<00:17:20.459><c> when</c><00:17:20.640><c> you're</c><00:17:20.819><c> in</c><00:17:21.000><c> the</c><00:17:21.120><c> beginning</c> 00:17:21.230 --> 00:17:21.240 align:start position:0% especially when you're in the beginning 00:17:21.240 --> 00:17:24.049 align:start position:0% especially when you're in the beginning and<00:17:21.600><c> you</c><00:17:21.720><c> don't</c><00:17:21.839><c> have</c><00:17:22.020><c> too</c><00:17:22.260><c> much</c><00:17:22.439><c> scale</c> 00:17:24.049 --> 00:17:24.059 align:start position:0% and you don't have too much scale 00:17:24.059 --> 00:17:26.689 align:start position:0% and you don't have too much scale now<00:17:24.539><c> you</c><00:17:24.839><c> can</c><00:17:24.959><c> also</c><00:17:25.380><c> be</c><00:17:25.679><c> exploring</c><00:17:26.339><c> many</c> 00:17:26.689 --> 00:17:26.699 align:start position:0% now you can also be exploring many 00:17:26.699 --> 00:17:28.730 align:start position:0% now you can also be exploring many alternative<00:17:27.419><c> suppliers</c><00:17:28.020><c> outside</c><00:17:28.439><c> of</c> 00:17:28.730 --> 00:17:28.740 align:start position:0% alternative suppliers outside of 00:17:28.740 --> 00:17:31.549 align:start position:0% alternative suppliers outside of AliExpress<00:17:29.400><c> at</c><00:17:29.640><c> this</c><00:17:29.820><c> stage</c><00:17:30.059><c> and</c><00:17:30.539><c> I've</c><00:17:30.780><c> taken</c> 00:17:31.549 --> 00:17:31.559 align:start position:0% AliExpress at this stage and I've taken 00:17:31.559 --> 00:17:33.950 align:start position:0% AliExpress at this stage and I've taken a<00:17:31.740><c> snapshot</c><00:17:32.039><c> of</c><00:17:32.280><c> some</c><00:17:32.460><c> of</c><00:17:32.580><c> the</c><00:17:32.760><c> more</c><00:17:33.660><c> prominent</c> 00:17:33.950 --> 00:17:33.960 align:start position:0% a snapshot of some of the more prominent 00:17:33.960 --> 00:17:36.350 align:start position:0% a snapshot of some of the more prominent ones<00:17:34.320><c> here</c><00:17:34.440><c> so</c><00:17:34.919><c> there's</c><00:17:35.039><c> CJ</c><00:17:35.460><c> Drop</c><00:17:35.640><c> Shipping</c> 00:17:36.350 --> 00:17:36.360 align:start position:0% ones here so there's CJ Drop Shipping 00:17:36.360 --> 00:17:39.110 align:start position:0% ones here so there's CJ Drop Shipping udropy<00:17:36.780><c> deacers</c><00:17:37.380><c> who</c><00:17:38.039><c> are</c><00:17:38.280><c> all</c><00:17:38.400><c> having</c><00:17:38.760><c> their</c> 00:17:39.110 --> 00:17:39.120 align:start position:0% udropy deacers who are all having their 00:17:39.120 --> 00:17:42.049 align:start position:0% udropy deacers who are all having their own<00:17:39.480><c> you</c><00:17:40.260><c> know</c><00:17:40.320><c> inventory</c><00:17:41.160><c> selection</c><00:17:41.640><c> first</c> 00:17:42.049 --> 00:17:42.059 align:start position:0% own you know inventory selection first 00:17:42.059 --> 00:17:44.870 align:start position:0% own you know inventory selection first of<00:17:42.179><c> all</c><00:17:42.299><c> and</c><00:17:42.960><c> many</c><00:17:43.140><c> of</c><00:17:43.380><c> them</c><00:17:43.559><c> do</c><00:17:44.160><c> have</c><00:17:44.460><c> options</c> 00:17:44.870 --> 00:17:44.880 align:start position:0% of all and many of them do have options 00:17:44.880 --> 00:17:46.850 align:start position:0% of all and many of them do have options for<00:17:45.179><c> you</c><00:17:45.299><c> to</c><00:17:45.480><c> fulfill</c><00:17:45.900><c> from</c><00:17:46.620><c> different</c> 00:17:46.850 --> 00:17:46.860 align:start position:0% for you to fulfill from different 00:17:46.860 --> 00:17:48.770 align:start position:0% for you to fulfill from different locations<00:17:47.580><c> around</c><00:17:47.760><c> the</c><00:17:48.000><c> world</c><00:17:48.120><c> because</c><00:17:48.480><c> they</c> 00:17:48.770 --> 00:17:48.780 align:start position:0% locations around the world because they 00:17:48.780 --> 00:17:51.169 align:start position:0% locations around the world because they have<00:17:48.960><c> that</c><00:17:49.140><c> scale</c><00:17:49.500><c> so</c><00:17:50.039><c> many</c><00:17:50.220><c> of</c><00:17:50.340><c> them</c><00:17:50.520><c> have</c><00:17:50.820><c> you</c> 00:17:51.169 --> 00:17:51.179 align:start position:0% have that scale so many of them have you 00:17:51.179 --> 00:17:53.150 align:start position:0% have that scale so many of them have you know<00:17:51.240><c> warehousing</c><00:17:51.840><c> in</c><00:17:52.080><c> the</c><00:17:52.140><c> US</c><00:17:52.320><c> and</c><00:17:52.679><c> Europe</c><00:17:52.860><c> in</c> 00:17:53.150 --> 00:17:53.160 align:start position:0% know warehousing in the US and Europe in 00:17:53.160 --> 00:17:55.490 align:start position:0% know warehousing in the US and Europe in different<00:17:53.400><c> places</c><00:17:53.640><c> so</c><00:17:54.539><c> that</c><00:17:54.840><c> can</c><00:17:55.080><c> also</c><00:17:55.380><c> be</c> 00:17:55.490 --> 00:17:55.500 align:start position:0% different places so that can also be 00:17:55.500 --> 00:17:58.669 align:start position:0% different places so that can also be another<00:17:55.620><c> way</c><00:17:55.980><c> to</c><00:17:56.160><c> speed</c><00:17:56.700><c> up</c><00:17:56.940><c> your</c><00:17:57.679><c> fulfillment</c> 00:17:58.669 --> 00:17:58.679 align:start position:0% another way to speed up your fulfillment 00:17:58.679 --> 00:18:01.130 align:start position:0% another way to speed up your fulfillment times<00:17:58.919><c> Without</c><00:17:59.760><c> Really</c><00:18:00.240><c> you</c><00:18:00.539><c> know</c><00:18:00.600><c> taking</c> 00:18:01.130 --> 00:18:01.140 align:start position:0% times Without Really you know taking 00:18:01.140 --> 00:18:02.930 align:start position:0% times Without Really you know taking making<00:18:01.440><c> too</c><00:18:01.740><c> much</c><00:18:01.919><c> of</c><00:18:02.039><c> an</c><00:18:02.220><c> investment</c><00:18:02.640><c> into</c> 00:18:02.930 --> 00:18:02.940 align:start position:0% making too much of an investment into 00:18:02.940 --> 00:18:05.470 align:start position:0% making too much of an investment into the<00:18:03.240><c> process</c><00:18:03.620><c> you</c><00:18:04.620><c> can</c><00:18:04.740><c> also</c><00:18:05.100><c> explore</c> 00:18:05.470 --> 00:18:05.480 align:start position:0% the process you can also explore 00:18:05.480 --> 00:18:07.789 align:start position:0% the process you can also explore us-based<00:18:06.480><c> and</c><00:18:06.660><c> european-based</c><00:18:07.440><c> suppliers</c> 00:18:07.789 --> 00:18:07.799 align:start position:0% us-based and european-based suppliers 00:18:07.799 --> 00:18:10.730 align:start position:0% us-based and european-based suppliers like<00:18:08.039><c> spocket</c><00:18:08.640><c> and</c><00:18:08.820><c> zendrop</c><00:18:09.360><c> again</c><00:18:09.960><c> these</c><00:18:10.620><c> are</c> 00:18:10.730 --> 00:18:10.740 align:start position:0% like spocket and zendrop again these are 00:18:10.740 --> 00:18:13.310 align:start position:0% like spocket and zendrop again these are also<00:18:11.100><c> avenues</c><00:18:11.820><c> that</c><00:18:12.059><c> you</c><00:18:12.179><c> can</c><00:18:12.360><c> explore</c><00:18:12.720><c> to</c> 00:18:13.310 --> 00:18:13.320 align:start position:0% also avenues that you can explore to 00:18:13.320 --> 00:18:15.289 align:start position:0% also avenues that you can explore to find<00:18:13.559><c> suppliers</c><00:18:14.340><c> who</c><00:18:14.580><c> are</c><00:18:14.700><c> who</c><00:18:14.880><c> are</c><00:18:15.000><c> shipping</c> 00:18:15.289 --> 00:18:15.299 align:start position:0% find suppliers who are who are shipping 00:18:15.299 --> 00:18:17.510 align:start position:0% find suppliers who are who are shipping locally<00:18:15.600><c> typically</c><00:18:16.200><c> the</c><00:18:16.799><c> quality</c><00:18:17.100><c> is</c><00:18:17.280><c> even</c> 00:18:17.510 --> 00:18:17.520 align:start position:0% locally typically the quality is even 00:18:17.520 --> 00:18:19.370 align:start position:0% locally typically the quality is even better<00:18:17.760><c> than</c><00:18:18.120><c> many</c><00:18:18.360><c> of</c><00:18:18.539><c> the</c><00:18:18.720><c> suppliers</c><00:18:19.200><c> you</c> 00:18:19.370 --> 00:18:19.380 align:start position:0% better than many of the suppliers you 00:18:19.380 --> 00:18:21.470 align:start position:0% better than many of the suppliers you find<00:18:19.559><c> on</c><00:18:19.799><c> AliExpress</c> 00:18:21.470 --> 00:18:21.480 align:start position:0% find on AliExpress 00:18:21.480 --> 00:18:23.330 align:start position:0% find on AliExpress um you<00:18:21.720><c> may</c><00:18:21.900><c> P</c><00:18:22.080><c> you</c><00:18:22.440><c> may</c><00:18:22.559><c> pay</c><00:18:22.740><c> a</c><00:18:23.039><c> premium</c> 00:18:23.330 --> 00:18:23.340 align:start position:0% um you may P you may pay a premium 00:18:23.340 --> 00:18:25.970 align:start position:0% um you may P you may pay a premium income<00:18:24.000><c> cost</c><00:18:24.480><c> but</c><00:18:25.140><c> the</c><00:18:25.320><c> quality</c><00:18:25.620><c> is</c><00:18:25.740><c> better</c> 00:18:25.970 --> 00:18:25.980 align:start position:0% income cost but the quality is better 00:18:25.980 --> 00:18:27.830 align:start position:0% income cost but the quality is better the<00:18:26.220><c> shipping</c><00:18:26.520><c> times</c><00:18:26.640><c> are</c><00:18:26.880><c> better</c><00:18:27.059><c> so</c><00:18:27.600><c> these</c> 00:18:27.830 --> 00:18:27.840 align:start position:0% the shipping times are better so these 00:18:27.840 --> 00:18:29.570 align:start position:0% the shipping times are better so these are<00:18:27.960><c> all</c><00:18:28.140><c> Alternatives</c><00:18:28.620><c> you</c><00:18:28.860><c> can</c><00:18:28.980><c> explore</c><00:18:29.280><c> as</c> 00:18:29.570 --> 00:18:29.580 align:start position:0% are all Alternatives you can explore as 00:18:29.580 --> 00:18:31.669 align:start position:0% are all Alternatives you can explore as a<00:18:29.820><c> beginner</c><00:18:30.120><c> when</c><00:18:30.780><c> it</c><00:18:30.960><c> comes</c><00:18:31.080><c> to</c><00:18:31.200><c> fulfillment</c> 00:18:31.669 --> 00:18:31.679 align:start position:0% a beginner when it comes to fulfillment 00:18:31.679 --> 00:18:33.169 align:start position:0% a beginner when it comes to fulfillment options<00:18:32.039><c> for</c><00:18:32.220><c> your</c><00:18:32.340><c> business</c> 00:18:33.169 --> 00:18:33.179 align:start position:0% options for your business 00:18:33.179 --> 00:18:36.049 align:start position:0% options for your business now<00:18:33.720><c> moving</c><00:18:34.500><c> on</c><00:18:34.620><c> let's</c><00:18:35.220><c> say</c><00:18:35.400><c> you're</c><00:18:35.640><c> now</c><00:18:35.880><c> at</c> 00:18:36.049 --> 00:18:36.059 align:start position:0% now moving on let's say you're now at 00:18:36.059 --> 00:18:37.970 align:start position:0% now moving on let's say you're now at the<00:18:36.240><c> stage</c><00:18:36.480><c> where</c><00:18:36.840><c> you've</c><00:18:37.140><c> you've</c><00:18:37.620><c> gained</c> 00:18:37.970 --> 00:18:37.980 align:start position:0% the stage where you've you've gained 00:18:37.980 --> 00:18:39.470 align:start position:0% the stage where you've you've gained some<00:18:38.100><c> traction</c><00:18:38.400><c> you</c><00:18:38.700><c> have</c><00:18:38.820><c> a</c><00:18:38.940><c> few</c><00:18:39.059><c> products</c> 00:18:39.470 --> 00:18:39.480 align:start position:0% some traction you have a few products 00:18:39.480 --> 00:18:41.150 align:start position:0% some traction you have a few products that<00:18:39.660><c> are</c><00:18:39.840><c> doing</c><00:18:40.020><c> well</c><00:18:40.260><c> they're</c><00:18:40.500><c> your</c><00:18:40.980><c> best</c> 00:18:41.150 --> 00:18:41.160 align:start position:0% that are doing well they're your best 00:18:41.160 --> 00:18:43.430 align:start position:0% that are doing well they're your best sellers<00:18:41.580><c> and</c><00:18:42.419><c> you're</c><00:18:42.600><c> starting</c><00:18:42.840><c> to</c><00:18:43.020><c> hit</c><00:18:43.200><c> about</c> 00:18:43.430 --> 00:18:43.440 align:start position:0% sellers and you're starting to hit about 00:18:43.440 --> 00:18:45.250 align:start position:0% sellers and you're starting to hit about ten<00:18:43.799><c> thousand</c><00:18:44.100><c> dollars</c><00:18:44.340><c> per</c><00:18:44.520><c> month</c><00:18:44.700><c> in</c><00:18:45.000><c> sales</c> 00:18:45.250 --> 00:18:45.260 align:start position:0% ten thousand dollars per month in sales 00:18:45.260 --> 00:18:48.110 align:start position:0% ten thousand dollars per month in sales now<00:18:46.260><c> that's</c><00:18:46.740><c> when</c><00:18:46.980><c> things</c><00:18:47.340><c> got</c><00:18:47.580><c> interesting</c> 00:18:48.110 --> 00:18:48.120 align:start position:0% now that's when things got interesting 00:18:48.120 --> 00:18:50.390 align:start position:0% now that's when things got interesting because<00:18:48.660><c> that's</c><00:18:49.020><c> when</c><00:18:49.260><c> you're</c><00:18:49.740><c> at</c><00:18:49.980><c> a</c><00:18:50.100><c> stage</c> 00:18:50.390 --> 00:18:50.400 align:start position:0% because that's when you're at a stage 00:18:50.400 --> 00:18:53.270 align:start position:0% because that's when you're at a stage likely<00:18:50.940><c> where</c><00:18:51.360><c> it's</c><00:18:52.020><c> getting</c><00:18:52.260><c> difficult</c><00:18:52.860><c> to</c> 00:18:53.270 --> 00:18:53.280 align:start position:0% likely where it's getting difficult to 00:18:53.280 --> 00:18:55.130 align:start position:0% likely where it's getting difficult to manage<00:18:53.580><c> all</c><00:18:53.820><c> those</c><00:18:54.000><c> orders</c><00:18:54.419><c> that</c><00:18:54.840><c> are</c><00:18:54.960><c> coming</c> 00:18:55.130 --> 00:18:55.140 align:start position:0% manage all those orders that are coming 00:18:55.140 --> 00:18:58.130 align:start position:0% manage all those orders that are coming in<00:18:55.380><c> and</c><00:18:56.280><c> likely</c><00:18:56.820><c> you</c><00:18:57.059><c> know</c><00:18:57.179><c> it's</c><00:18:57.600><c> a</c><00:18:57.720><c> it's</c><00:18:57.960><c> a</c> 00:18:58.130 --> 00:18:58.140 align:start position:0% in and likely you know it's a it's a 00:18:58.140 --> 00:19:00.230 align:start position:0% in and likely you know it's a it's a Time<00:18:58.260><c> drag</c><00:18:58.559><c> it's</c><00:18:58.799><c> a</c><00:18:58.980><c> Time</c><00:18:59.100><c> investment</c><00:18:59.700><c> for</c> 00:19:00.230 --> 00:19:00.240 align:start position:0% Time drag it's a Time investment for 00:19:00.240 --> 00:19:01.669 align:start position:0% Time drag it's a Time investment for your<00:19:00.480><c> business</c> 00:19:01.669 --> 00:19:01.679 align:start position:0% your business 00:19:01.679 --> 00:19:04.370 align:start position:0% your business um<00:19:01.740><c> so</c><00:19:01.980><c> what</c><00:19:02.220><c> can</c><00:19:02.460><c> you</c><00:19:02.640><c> do</c><00:19:02.820><c> at</c><00:19:03.299><c> that</c><00:19:03.539><c> stage</c><00:19:03.900><c> to</c> 00:19:04.370 --> 00:19:04.380 align:start position:0% um so what can you do at that stage to 00:19:04.380 --> 00:19:06.350 align:start position:0% um so what can you do at that stage to make<00:19:04.620><c> things</c><00:19:04.860><c> a</c><00:19:05.100><c> bit</c><00:19:05.160><c> more</c><00:19:05.400><c> automated</c><00:19:05.880><c> right</c> 00:19:06.350 --> 00:19:06.360 align:start position:0% make things a bit more automated right 00:19:06.360 --> 00:19:08.270 align:start position:0% make things a bit more automated right and<00:19:06.960><c> make</c><00:19:07.140><c> things</c><00:19:07.320><c> a</c><00:19:07.500><c> bit</c><00:19:07.620><c> more</c><00:19:07.740><c> streamlined</c> 00:19:08.270 --> 00:19:08.280 align:start position:0% and make things a bit more streamlined 00:19:08.280 --> 00:19:09.950 align:start position:0% and make things a bit more streamlined so<00:19:08.640><c> that</c><00:19:08.820><c> you</c><00:19:09.059><c> don't</c><00:19:09.179><c> have</c><00:19:09.299><c> to</c><00:19:09.480><c> be</c><00:19:09.600><c> the</c><00:19:09.780><c> one</c> 00:19:09.950 --> 00:19:09.960 align:start position:0% so that you don't have to be the one 00:19:09.960 --> 00:19:13.549 align:start position:0% so that you don't have to be the one individually<00:19:10.919><c> filling</c><00:19:11.880><c> orders</c><00:19:12.299><c> on</c><00:19:12.780><c> oberlo</c><00:19:13.320><c> or</c> 00:19:13.549 --> 00:19:13.559 align:start position:0% individually filling orders on oberlo or 00:19:13.559 --> 00:19:16.250 align:start position:0% individually filling orders on oberlo or Siege<00:19:13.860><c> Drop</c><00:19:14.100><c> Shipping</c><00:19:14.460><c> or</c><00:19:14.640><c> wherever</c><00:19:15.299><c> right</c><00:19:15.900><c> so</c> 00:19:16.250 --> 00:19:16.260 align:start position:0% Siege Drop Shipping or wherever right so 00:19:16.260 --> 00:19:17.930 align:start position:0% Siege Drop Shipping or wherever right so let's<00:19:16.620><c> talk</c><00:19:16.799><c> about</c><00:19:16.980><c> that</c> 00:19:17.930 --> 00:19:17.940 align:start position:0% let's talk about that 00:19:17.940 --> 00:19:19.549 align:start position:0% let's talk about that first<00:19:18.480><c> thing</c><00:19:18.660><c> that</c><00:19:18.840><c> I</c><00:19:18.960><c> have</c><00:19:19.020><c> to</c><00:19:19.140><c> tell</c><00:19:19.260><c> you</c><00:19:19.380><c> is</c> 00:19:19.549 --> 00:19:19.559 align:start position:0% first thing that I have to tell you is 00:19:19.559 --> 00:19:21.230 align:start position:0% first thing that I have to tell you is at<00:19:19.980><c> that</c><00:19:20.160><c> stage</c><00:19:20.340><c> once</c><00:19:20.760><c> you</c><00:19:20.820><c> have</c><00:19:20.940><c> crossed</c> 00:19:21.230 --> 00:19:21.240 align:start position:0% at that stage once you have crossed 00:19:21.240 --> 00:19:23.150 align:start position:0% at that stage once you have crossed about<00:19:21.419><c> ten</c><00:19:21.660><c> thousand</c><00:19:22.020><c> dollars</c><00:19:22.260><c> per</c><00:19:22.500><c> month</c><00:19:22.740><c> in</c> 00:19:23.150 --> 00:19:23.160 align:start position:0% about ten thousand dollars per month in 00:19:23.160 --> 00:19:25.610 align:start position:0% about ten thousand dollars per month in sales<00:19:23.419><c> please</c><00:19:24.419><c> don't</c><00:19:24.720><c> be</c><00:19:24.960><c> relying</c><00:19:25.380><c> on</c> 00:19:25.610 --> 00:19:25.620 align:start position:0% sales please don't be relying on 00:19:25.620 --> 00:19:27.230 align:start position:0% sales please don't be relying on fulfillment<00:19:26.100><c> from</c><00:19:26.340><c> AliExpress</c><00:19:27.000><c> anymore</c> 00:19:27.230 --> 00:19:27.240 align:start position:0% fulfillment from AliExpress anymore 00:19:27.240 --> 00:19:30.110 align:start position:0% fulfillment from AliExpress anymore because<00:19:27.960><c> they're</c><00:19:28.260><c> not</c><00:19:28.500><c> reliable</c><00:19:29.039><c> right</c><00:19:29.520><c> in</c> 00:19:30.110 --> 00:19:30.120 align:start position:0% because they're not reliable right in 00:19:30.120 --> 00:19:32.090 align:start position:0% because they're not reliable right in small<00:19:30.299><c> volumes</c><00:19:30.840><c> one</c><00:19:31.140><c> or</c><00:19:31.260><c> two</c><00:19:31.380><c> orders</c><00:19:31.740><c> per</c><00:19:31.919><c> day</c> 00:19:32.090 --> 00:19:32.100 align:start position:0% small volumes one or two orders per day 00:19:32.100 --> 00:19:35.289 align:start position:0% small volumes one or two orders per day it's<00:19:32.460><c> okay</c><00:19:32.840><c> but</c><00:19:33.840><c> once</c><00:19:34.380><c> you</c><00:19:34.440><c> get</c><00:19:34.620><c> to</c><00:19:34.740><c> the</c><00:19:34.919><c> scale</c> 00:19:35.289 --> 00:19:35.299 align:start position:0% it's okay but once you get to the scale 00:19:35.299 --> 00:19:38.210 align:start position:0% it's okay but once you get to the scale uh<00:19:36.299><c> you'll</c><00:19:37.020><c> very</c><00:19:37.200><c> quickly</c><00:19:37.440><c> run</c><00:19:37.679><c> it</c><00:19:37.860><c> into</c> 00:19:38.210 --> 00:19:38.220 align:start position:0% uh you'll very quickly run it into 00:19:38.220 --> 00:19:40.669 align:start position:0% uh you'll very quickly run it into problems<00:19:38.760><c> resulting</c><00:19:39.600><c> from</c><00:19:39.840><c> the</c><00:19:40.020><c> delayed</c><00:19:40.380><c> time</c> 00:19:40.669 --> 00:19:40.679 align:start position:0% problems resulting from the delayed time 00:19:40.679 --> 00:19:43.850 align:start position:0% problems resulting from the delayed time stripping<00:19:41.220><c> times</c><00:19:41.419><c> and</c><00:19:42.419><c> do</c><00:19:42.660><c> not</c><00:19:42.840><c> use</c><00:19:43.140><c> ePacket</c> 00:19:43.850 --> 00:19:43.860 align:start position:0% stripping times and do not use ePacket 00:19:43.860 --> 00:19:45.710 align:start position:0% stripping times and do not use ePacket servicing<00:19:44.340><c> we're</c><00:19:44.700><c> still</c><00:19:45.000><c> in</c><00:19:45.179><c> in</c><00:19:45.419><c> the</c><00:19:45.600><c> middle</c> 00:19:45.710 --> 00:19:45.720 align:start position:0% servicing we're still in in the middle 00:19:45.720 --> 00:19:48.289 align:start position:0% servicing we're still in in the middle of<00:19:45.900><c> a</c><00:19:46.080><c> global</c><00:19:46.380><c> pandemic</c><00:19:46.860><c> e-packet</c><00:19:47.820><c> is</c><00:19:48.120><c> not</c> 00:19:48.289 --> 00:19:48.299 align:start position:0% of a global pandemic e-packet is not 00:19:48.299 --> 00:19:51.470 align:start position:0% of a global pandemic e-packet is not reliable<00:19:48.780><c> so</c><00:19:49.380><c> don't</c><00:19:49.559><c> use</c><00:19:49.860><c> that</c><00:19:50.220><c> and</c><00:19:51.120><c> the</c><00:19:51.360><c> other</c> 00:19:51.470 --> 00:19:51.480 align:start position:0% reliable so don't use that and the other 00:19:51.480 --> 00:19:53.990 align:start position:0% reliable so don't use that and the other problem<00:19:51.720><c> is</c><00:19:52.020><c> that</c><00:19:52.380><c> very</c><00:19:52.919><c> often</c><00:19:53.220><c> the</c><00:19:53.580><c> items</c><00:19:53.880><c> can</c> 00:19:53.990 --> 00:19:54.000 align:start position:0% problem is that very often the items can 00:19:54.000 --> 00:19:55.909 align:start position:0% problem is that very often the items can go<00:19:54.120><c> out</c><00:19:54.240><c> of</c><00:19:54.419><c> stock</c><00:19:54.539><c> anytime</c><00:19:55.020><c> and</c><00:19:55.559><c> you</c><00:19:55.799><c> don't</c> 00:19:55.909 --> 00:19:55.919 align:start position:0% go out of stock anytime and you don't 00:19:55.919 --> 00:19:57.470 align:start position:0% go out of stock anytime and you don't know<00:19:56.160><c> you</c><00:19:56.520><c> don't</c><00:19:56.580><c> know</c><00:19:56.760><c> when</c><00:19:56.940><c> that's</c><00:19:57.059><c> about</c><00:19:57.299><c> to</c> 00:19:57.470 --> 00:19:57.480 align:start position:0% know you don't know when that's about to 00:19:57.480 --> 00:19:59.750 align:start position:0% know you don't know when that's about to happen<00:19:57.660><c> unless</c><00:19:58.140><c> you</c><00:19:58.320><c> have</c><00:19:58.500><c> built</c><00:19:58.980><c> up</c><00:19:59.100><c> a</c><00:19:59.700><c> very</c> 00:19:59.750 --> 00:19:59.760 align:start position:0% happen unless you have built up a very 00:19:59.760 --> 00:20:01.610 align:start position:0% happen unless you have built up a very strong<00:20:00.000><c> relationship</c><00:20:00.720><c> with</c><00:20:01.140><c> your</c><00:20:01.260><c> supplier</c> 00:20:01.610 --> 00:20:01.620 align:start position:0% strong relationship with your supplier 00:20:01.620 --> 00:20:03.590 align:start position:0% strong relationship with your supplier right<00:20:02.159><c> and</c><00:20:02.400><c> that's</c><00:20:02.580><c> very</c><00:20:02.820><c> tough</c><00:20:03.059><c> to</c><00:20:03.240><c> do</c><00:20:03.360><c> on</c> 00:20:03.590 --> 00:20:03.600 align:start position:0% right and that's very tough to do on 00:20:03.600 --> 00:20:05.450 align:start position:0% right and that's very tough to do on AliExpress<00:20:04.200><c> just</c><00:20:04.380><c> because</c><00:20:04.620><c> of</c><00:20:04.980><c> you</c><00:20:05.340><c> know</c> 00:20:05.450 --> 00:20:05.460 align:start position:0% AliExpress just because of you know 00:20:05.460 --> 00:20:07.010 align:start position:0% AliExpress just because of you know communication<00:20:05.940><c> barriers</c><00:20:06.419><c> and</c><00:20:06.600><c> things</c><00:20:06.840><c> like</c> 00:20:07.010 --> 00:20:07.020 align:start position:0% communication barriers and things like 00:20:07.020 --> 00:20:09.649 align:start position:0% communication barriers and things like that<00:20:07.200><c> so</c><00:20:08.159><c> what</c><00:20:08.580><c> should</c><00:20:08.700><c> you</c><00:20:08.880><c> be</c><00:20:09.059><c> doing</c><00:20:09.179><c> at</c><00:20:09.480><c> that</c> 00:20:09.649 --> 00:20:09.659 align:start position:0% that so what should you be doing at that 00:20:09.659 --> 00:20:11.990 align:start position:0% that so what should you be doing at that stage<00:20:09.900><c> is</c><00:20:10.320><c> looking</c><00:20:10.740><c> for</c><00:20:11.460><c> something</c><00:20:11.700><c> that's</c> 00:20:11.990 --> 00:20:12.000 align:start position:0% stage is looking for something that's 00:20:12.000 --> 00:20:15.289 align:start position:0% stage is looking for something that's called<00:20:12.299><c> a</c><00:20:12.600><c> sourcing</c><00:20:13.380><c> agent</c><00:20:13.919><c> right</c><00:20:14.340><c> and</c><00:20:15.059><c> these</c> 00:20:15.289 --> 00:20:15.299 align:start position:0% called a sourcing agent right and these 00:20:15.299 --> 00:20:17.810 align:start position:0% called a sourcing agent right and these are<00:20:15.419><c> basically</c><00:20:15.860><c> third-party</c><00:20:16.860><c> Logistics</c><00:20:17.580><c> comp</c> 00:20:17.810 --> 00:20:17.820 align:start position:0% are basically third-party Logistics comp 00:20:17.820 --> 00:20:21.350 align:start position:0% are basically third-party Logistics comp companies<00:20:18.480><c> that</c><00:20:19.260><c> are</c><00:20:19.440><c> based</c><00:20:19.980><c> typically</c><00:20:20.880><c> near</c> 00:20:21.350 --> 00:20:21.360 align:start position:0% companies that are based typically near 00:20:21.360 --> 00:20:23.990 align:start position:0% companies that are based typically near the<00:20:21.600><c> manufacturer</c><00:20:22.320><c> so</c><00:20:22.919><c> if</c><00:20:23.220><c> you're</c><00:20:23.520><c> sourcing</c> 00:20:23.990 --> 00:20:24.000 align:start position:0% the manufacturer so if you're sourcing 00:20:24.000 --> 00:20:25.909 align:start position:0% the manufacturer so if you're sourcing out<00:20:24.179><c> of</c><00:20:24.360><c> China</c><00:20:24.539><c> many</c><00:20:25.200><c> of</c><00:20:25.380><c> these</c><00:20:25.559><c> sourcing</c> 00:20:25.909 --> 00:20:25.919 align:start position:0% out of China many of these sourcing 00:20:25.919 --> 00:20:28.430 align:start position:0% out of China many of these sourcing agents<00:20:26.280><c> are</c><00:20:26.640><c> located</c><00:20:26.940><c> in</c><00:20:27.600><c> China</c> 00:20:28.430 --> 00:20:28.440 align:start position:0% agents are located in China 00:20:28.440 --> 00:20:31.130 align:start position:0% agents are located in China and<00:20:28.980><c> they</c><00:20:29.159><c> have</c><00:20:29.340><c> direct</c><00:20:29.580><c> relationships</c><00:20:30.480><c> with</c> 00:20:31.130 --> 00:20:31.140 align:start position:0% and they have direct relationships with 00:20:31.140 --> 00:20:33.230 align:start position:0% and they have direct relationships with many<00:20:31.320><c> of</c><00:20:31.500><c> the</c><00:20:31.679><c> factories</c><00:20:32.159><c> that</c><00:20:32.520><c> are</c><00:20:32.700><c> supplying</c> 00:20:33.230 --> 00:20:33.240 align:start position:0% many of the factories that are supplying 00:20:33.240 --> 00:20:35.630 align:start position:0% many of the factories that are supplying these<00:20:33.600><c> products</c><00:20:34.020><c> to</c><00:20:34.559><c> your</c><00:20:34.799><c> customers</c><00:20:35.220><c> right</c> 00:20:35.630 --> 00:20:35.640 align:start position:0% these products to your customers right 00:20:35.640 --> 00:20:38.870 align:start position:0% these products to your customers right so<00:20:36.480><c> how</c><00:20:36.840><c> do</c><00:20:36.960><c> you</c><00:20:37.080><c> locate</c><00:20:37.500><c> them</c><00:20:37.740><c> there's</c><00:20:38.460><c> a</c><00:20:38.700><c> ton</c> 00:20:38.870 --> 00:20:38.880 align:start position:0% so how do you locate them there's a ton 00:20:38.880 --> 00:20:40.970 align:start position:0% so how do you locate them there's a ton of<00:20:39.000><c> Facebook</c><00:20:39.179><c> groups</c><00:20:39.780><c> on</c><00:20:40.260><c> e-commerce</c><00:20:40.799><c> and</c> 00:20:40.970 --> 00:20:40.980 align:start position:0% of Facebook groups on e-commerce and 00:20:40.980 --> 00:20:43.430 align:start position:0% of Facebook groups on e-commerce and Drop<00:20:41.100><c> Shipping</c><00:20:41.520><c> out</c><00:20:41.820><c> there</c><00:20:41.940><c> go</c><00:20:42.659><c> in</c><00:20:42.840><c> there</c><00:20:43.020><c> and</c> 00:20:43.430 --> 00:20:43.440 align:start position:0% Drop Shipping out there go in there and 00:20:43.440 --> 00:20:45.289 align:start position:0% Drop Shipping out there go in there and just<00:20:43.620><c> look</c><00:20:43.980><c> and</c><00:20:44.340><c> search</c><00:20:44.580><c> for</c><00:20:44.820><c> terms</c><00:20:45.120><c> like</c> 00:20:45.289 --> 00:20:45.299 align:start position:0% just look and search for terms like 00:20:45.299 --> 00:20:48.049 align:start position:0% just look and search for terms like sourcing<00:20:45.720><c> agent</c><00:20:46.080><c> or</c><00:20:46.559><c> fulfillment</c><00:20:47.100><c> agent</c><00:20:47.580><c> and</c> 00:20:48.049 --> 00:20:48.059 align:start position:0% sourcing agent or fulfillment agent and 00:20:48.059 --> 00:20:49.430 align:start position:0% sourcing agent or fulfillment agent and you'll<00:20:48.240><c> come</c><00:20:48.419><c> up</c><00:20:48.539><c> with</c><00:20:48.720><c> lots</c><00:20:49.140><c> of</c><00:20:49.200><c> little</c> 00:20:49.430 --> 00:20:49.440 align:start position:0% you'll come up with lots of little 00:20:49.440 --> 00:20:51.250 align:start position:0% you'll come up with lots of little comments<00:20:50.400><c> that</c><00:20:50.580><c> people</c><00:20:50.700><c> have</c><00:20:50.940><c> made</c> 00:20:51.250 --> 00:20:51.260 align:start position:0% comments that people have made 00:20:51.260 --> 00:20:54.289 align:start position:0% comments that people have made advertising<00:20:52.260><c> their</c><00:20:52.500><c> own</c><00:20:52.799><c> services</c><00:20:53.159><c> in</c><00:20:54.120><c> terms</c> 00:20:54.289 --> 00:20:54.299 align:start position:0% advertising their own services in terms 00:20:54.299 --> 00:20:57.350 align:start position:0% advertising their own services in terms of<00:20:54.419><c> fulfillment</c><00:20:55.020><c> options</c><00:20:55.620><c> for</c><00:20:55.919><c> you</c><00:20:56.580><c> so</c> 00:20:57.350 --> 00:20:57.360 align:start position:0% of fulfillment options for you so 00:20:57.360 --> 00:20:59.990 align:start position:0% of fulfillment options for you so explore<00:20:58.080><c> them</c><00:20:58.320><c> and</c><00:20:58.679><c> the</c><00:20:58.860><c> main</c><00:20:58.980><c> advantage</c><00:20:59.520><c> that</c> 00:20:59.990 --> 00:21:00.000 align:start position:0% explore them and the main advantage that 00:21:00.000 --> 00:21:01.970 align:start position:0% explore them and the main advantage that I<00:21:00.179><c> find</c><00:21:00.360><c> once</c><00:21:00.840><c> you</c><00:21:00.900><c> start</c><00:21:01.080><c> using</c><00:21:01.440><c> a</c><00:21:01.620><c> sourcing</c> 00:21:01.970 --> 00:21:01.980 align:start position:0% I find once you start using a sourcing 00:21:01.980 --> 00:21:04.370 align:start position:0% I find once you start using a sourcing agent<00:21:02.340><c> is</c><00:21:03.000><c> number</c><00:21:03.299><c> one</c><00:21:03.480><c> you</c><00:21:03.900><c> can</c><00:21:04.020><c> probably</c> 00:21:04.370 --> 00:21:04.380 align:start position:0% agent is number one you can probably 00:21:04.380 --> 00:21:06.529 align:start position:0% agent is number one you can probably start<00:21:04.799><c> sourcing</c><00:21:05.340><c> your</c><00:21:05.640><c> products</c><00:21:06.000><c> for</c><00:21:06.360><c> a</c> 00:21:06.529 --> 00:21:06.539 align:start position:0% start sourcing your products for a 00:21:06.539 --> 00:21:09.590 align:start position:0% start sourcing your products for a cheaper<00:21:06.900><c> price</c><00:21:07.440><c> right</c><00:21:08.220><c> so</c><00:21:08.520><c> that</c><00:21:08.820><c> means</c><00:21:09.179><c> bigger</c> 00:21:09.590 --> 00:21:09.600 align:start position:0% cheaper price right so that means bigger 00:21:09.600 --> 00:21:11.810 align:start position:0% cheaper price right so that means bigger fatter<00:21:09.900><c> margins</c><00:21:10.500><c> for</c><00:21:10.679><c> your</c><00:21:10.860><c> business</c><00:21:11.039><c> because</c> 00:21:11.810 --> 00:21:11.820 align:start position:0% fatter margins for your business because 00:21:11.820 --> 00:21:14.210 align:start position:0% fatter margins for your business because oftentimes<00:21:12.539><c> these</c><00:21:13.140><c> agents</c><00:21:13.500><c> will</c><00:21:13.679><c> go</c><00:21:13.860><c> directly</c> 00:21:14.210 --> 00:21:14.220 align:start position:0% oftentimes these agents will go directly 00:21:14.220 --> 00:21:15.950 align:start position:0% oftentimes these agents will go directly to<00:21:14.400><c> the</c><00:21:14.580><c> factory</c><00:21:14.820><c> right</c><00:21:15.480><c> you</c><00:21:15.720><c> have</c><00:21:15.840><c> to</c> 00:21:15.950 --> 00:21:15.960 align:start position:0% to the factory right you have to 00:21:15.960 --> 00:21:18.110 align:start position:0% to the factory right you have to understand<00:21:16.140><c> that</c><00:21:16.860><c> you</c><00:21:17.340><c> when</c><00:21:17.580><c> you</c><00:21:17.700><c> buy</c><00:21:17.880><c> from</c> 00:21:18.110 --> 00:21:18.120 align:start position:0% understand that you when you buy from 00:21:18.120 --> 00:21:20.390 align:start position:0% understand that you when you buy from AliExpress<00:21:18.720><c> AliExpress</c><00:21:19.500><c> itself</c><00:21:19.980><c> is</c><00:21:20.280><c> a</c> 00:21:20.390 --> 00:21:20.400 align:start position:0% AliExpress AliExpress itself is a 00:21:20.400 --> 00:21:22.850 align:start position:0% AliExpress AliExpress itself is a middleman<00:21:20.820><c> right</c><00:21:21.539><c> you're</c><00:21:22.140><c> not</c><00:21:22.380><c> buying</c><00:21:22.740><c> from</c> 00:21:22.850 --> 00:21:22.860 align:start position:0% middleman right you're not buying from 00:21:22.860 --> 00:21:25.010 align:start position:0% middleman right you're not buying from the<00:21:23.039><c> source</c><00:21:23.400><c> so</c><00:21:23.880><c> that's</c><00:21:24.120><c> what</c><00:21:24.360><c> these</c><00:21:24.659><c> agents</c> 00:21:25.010 --> 00:21:25.020 align:start position:0% the source so that's what these agents 00:21:25.020 --> 00:21:27.049 align:start position:0% the source so that's what these agents may<00:21:25.200><c> do</c><00:21:25.440><c> for</c><00:21:25.620><c> you</c><00:21:25.740><c> they'll</c><00:21:26.100><c> go</c><00:21:26.340><c> and</c><00:21:26.640><c> talk</c><00:21:26.820><c> to</c> 00:21:27.049 --> 00:21:27.059 align:start position:0% may do for you they'll go and talk to 00:21:27.059 --> 00:21:28.610 align:start position:0% may do for you they'll go and talk to different<00:21:27.240><c> factories</c><00:21:27.720><c> producing</c><00:21:28.260><c> the</c><00:21:28.440><c> same</c> 00:21:28.610 --> 00:21:28.620 align:start position:0% different factories producing the same 00:21:28.620 --> 00:21:30.890 align:start position:0% different factories producing the same product<00:21:28.919><c> and</c><00:21:29.580><c> try</c><00:21:29.760><c> to</c><00:21:29.880><c> get</c><00:21:30.120><c> the</c><00:21:30.360><c> best</c><00:21:30.539><c> price</c> 00:21:30.890 --> 00:21:30.900 align:start position:0% product and try to get the best price 00:21:30.900 --> 00:21:34.010 align:start position:0% product and try to get the best price for<00:21:31.260><c> you</c><00:21:31.380><c> now</c><00:21:32.159><c> the</c><00:21:32.400><c> other</c><00:21:32.520><c> the</c><00:21:32.940><c> other</c><00:21:33.419><c> major</c> 00:21:34.010 --> 00:21:34.020 align:start position:0% for you now the other the other major 00:21:34.020 --> 00:21:37.130 align:start position:0% for you now the other the other major benefit<00:21:34.380><c> is</c><00:21:34.980><c> faster</c><00:21:35.400><c> shipping</c><00:21:36.000><c> speed</c><00:21:36.240><c> because</c> 00:21:37.130 --> 00:21:37.140 align:start position:0% benefit is faster shipping speed because 00:21:37.140 --> 00:21:39.350 align:start position:0% benefit is faster shipping speed because again<00:21:37.500><c> you're</c><00:21:38.159><c> overcoming</c><00:21:38.700><c> the</c><00:21:38.820><c> AliExpress</c> 00:21:39.350 --> 00:21:39.360 align:start position:0% again you're overcoming the AliExpress 00:21:39.360 --> 00:21:41.029 align:start position:0% again you're overcoming the AliExpress hurdle<00:21:39.780><c> you're</c><00:21:40.020><c> going</c><00:21:40.200><c> directly</c><00:21:40.679><c> to</c><00:21:40.860><c> the</c> 00:21:41.029 --> 00:21:41.039 align:start position:0% hurdle you're going directly to the 00:21:41.039 --> 00:21:43.370 align:start position:0% hurdle you're going directly to the factory<00:21:41.240><c> and</c><00:21:42.240><c> these</c> 00:21:43.370 --> 00:21:43.380 align:start position:0% factory and these 00:21:43.380 --> 00:21:46.010 align:start position:0% factory and these um third-party<00:21:44.240><c> logistics</c><00:21:45.240><c> companies</c><00:21:45.780><c> in</c> 00:21:46.010 --> 00:21:46.020 align:start position:0% um third-party logistics companies in 00:21:46.020 --> 00:21:48.110 align:start position:0% um third-party logistics companies in the<00:21:46.140><c> middle</c><00:21:46.260><c> these</c><00:21:47.159><c> drops</c><00:21:47.400><c> these</c><00:21:47.940><c> uh</c> 00:21:48.110 --> 00:21:48.120 align:start position:0% the middle these drops these uh 00:21:48.120 --> 00:21:51.110 align:start position:0% the middle these drops these uh servicing<00:21:48.720><c> agents</c><00:21:49.159><c> they</c><00:21:50.159><c> really</c><00:21:50.520><c> have</c><00:21:50.820><c> have</c> 00:21:51.110 --> 00:21:51.120 align:start position:0% servicing agents they really have have 00:21:51.120 --> 00:21:53.570 align:start position:0% servicing agents they really have have it<00:21:51.360><c> down</c><00:21:51.659><c> to</c><00:21:51.840><c> a</c><00:21:52.020><c> science</c><00:21:52.200><c> in</c><00:21:52.500><c> terms</c><00:21:52.740><c> of</c><00:21:52.860><c> getting</c> 00:21:53.570 --> 00:21:53.580 align:start position:0% it down to a science in terms of getting 00:21:53.580 --> 00:21:56.090 align:start position:0% it down to a science in terms of getting stuff<00:21:54.240><c> to</c><00:21:54.600><c> their</c><00:21:54.840><c> warehouse</c><00:21:55.260><c> packaging</c><00:21:55.919><c> it</c> 00:21:56.090 --> 00:21:56.100 align:start position:0% stuff to their warehouse packaging it 00:21:56.100 --> 00:21:57.970 align:start position:0% stuff to their warehouse packaging it and<00:21:56.340><c> send</c><00:21:56.520><c> sending</c><00:21:57.000><c> it</c><00:21:57.120><c> out</c><00:21:57.299><c> to</c><00:21:57.539><c> your</c><00:21:57.780><c> customer</c> 00:21:57.970 --> 00:21:57.980 align:start position:0% and send sending it out to your customer 00:21:57.980 --> 00:22:00.289 align:start position:0% and send sending it out to your customer in<00:21:58.980><c> your</c><00:21:59.159><c> local</c><00:21:59.340><c> market</c> 00:22:00.289 --> 00:22:00.299 align:start position:0% in your local market 00:22:00.299 --> 00:22:02.510 align:start position:0% in your local market so<00:22:00.900><c> typically</c><00:22:01.320><c> you'll</c><00:22:01.620><c> be</c><00:22:01.740><c> able</c><00:22:01.919><c> to</c><00:22:02.159><c> offer</c> 00:22:02.510 --> 00:22:02.520 align:start position:0% so typically you'll be able to offer 00:22:02.520 --> 00:22:04.669 align:start position:0% so typically you'll be able to offer faster<00:22:02.880><c> shipping</c><00:22:03.360><c> times</c><00:22:03.539><c> sometimes</c><00:22:04.500><c> it's</c> 00:22:04.669 --> 00:22:04.679 align:start position:0% faster shipping times sometimes it's 00:22:04.679 --> 00:22:07.490 align:start position:0% faster shipping times sometimes it's about<00:22:04.860><c> one</c><00:22:05.159><c> to</c><00:22:05.280><c> two</c><00:22:05.460><c> weeks</c><00:22:06.299><c> and</c><00:22:06.840><c> thirdly</c><00:22:07.140><c> you</c> 00:22:07.490 --> 00:22:07.500 align:start position:0% about one to two weeks and thirdly you 00:22:07.500 --> 00:22:09.770 align:start position:0% about one to two weeks and thirdly you have<00:22:07.620><c> the</c><00:22:07.860><c> potential</c><00:22:08.280><c> for</c><00:22:08.640><c> auto</c><00:22:08.880><c> fulfillment</c> 00:22:09.770 --> 00:22:09.780 align:start position:0% have the potential for auto fulfillment 00:22:09.780 --> 00:22:11.630 align:start position:0% have the potential for auto fulfillment I'll<00:22:10.140><c> talk</c><00:22:10.380><c> about</c><00:22:10.500><c> that</c><00:22:10.860><c> in</c><00:22:11.340><c> a</c><00:22:11.400><c> couple</c><00:22:11.520><c> of</c> 00:22:11.630 --> 00:22:11.640 align:start position:0% I'll talk about that in a couple of 00:22:11.640 --> 00:22:14.029 align:start position:0% I'll talk about that in a couple of slides<00:22:12.059><c> now</c><00:22:12.840><c> when</c><00:22:13.140><c> you</c><00:22:13.260><c> speak</c><00:22:13.500><c> to</c><00:22:13.620><c> these</c><00:22:13.860><c> drop</c> 00:22:14.029 --> 00:22:14.039 align:start position:0% slides now when you speak to these drop 00:22:14.039 --> 00:22:17.149 align:start position:0% slides now when you speak to these drop servicing<00:22:14.880><c> agents</c><00:22:15.360><c> ask</c><00:22:16.080><c> for</c><00:22:16.380><c> things</c><00:22:16.860><c> like</c> 00:22:17.149 --> 00:22:17.159 align:start position:0% servicing agents ask for things like 00:22:17.159 --> 00:22:19.970 align:start position:0% servicing agents ask for things like unixpress<00:22:18.059><c> shipping</c><00:22:18.539><c> Yan</c><00:22:19.260><c> when</c><00:22:19.500><c> shipping</c> 00:22:19.970 --> 00:22:19.980 align:start position:0% unixpress shipping Yan when shipping 00:22:19.980 --> 00:22:23.630 align:start position:0% unixpress shipping Yan when shipping these<00:22:20.760><c> are</c><00:22:20.940><c> private</c><00:22:21.539><c> shipping</c><00:22:22.080><c> lines</c><00:22:22.640><c> that</c> 00:22:23.630 --> 00:22:23.640 align:start position:0% these are private shipping lines that 00:22:23.640 --> 00:22:26.750 align:start position:0% these are private shipping lines that only<00:22:24.000><c> these</c><00:22:24.480><c> agents</c><00:22:24.840><c> have</c><00:22:25.080><c> access</c><00:22:25.440><c> to</c><00:22:25.799><c> very</c> 00:22:26.750 --> 00:22:26.760 align:start position:0% only these agents have access to very 00:22:26.760 --> 00:22:29.029 align:start position:0% only these agents have access to very rarely<00:22:27.120><c> will</c><00:22:27.419><c> you</c><00:22:27.600><c> see</c><00:22:27.840><c> these</c><00:22:28.320><c> as</c><00:22:28.559><c> a</c><00:22:28.740><c> shipping</c> 00:22:29.029 --> 00:22:29.039 align:start position:0% rarely will you see these as a shipping 00:22:29.039 --> 00:22:31.490 align:start position:0% rarely will you see these as a shipping option<00:22:29.340><c> on</c><00:22:29.520><c> AliExpress</c><00:22:30.240><c> these</c><00:22:31.080><c> are</c><00:22:31.140><c> private</c> 00:22:31.490 --> 00:22:31.500 align:start position:0% option on AliExpress these are private 00:22:31.500 --> 00:22:33.649 align:start position:0% option on AliExpress these are private Shipping<00:22:31.799><c> Lines</c><00:22:32.100><c> that</c><00:22:32.400><c> that</c><00:22:32.580><c> use</c><00:22:32.940><c> private</c> 00:22:33.649 --> 00:22:33.659 align:start position:0% Shipping Lines that that use private 00:22:33.659 --> 00:22:37.010 align:start position:0% Shipping Lines that that use private planes<00:22:34.200><c> not</c><00:22:34.980><c> not</c><00:22:35.340><c> commercial</c><00:22:36.000><c> planes</c><00:22:36.539><c> to</c><00:22:36.840><c> to</c> 00:22:37.010 --> 00:22:37.020 align:start position:0% planes not not commercial planes to to 00:22:37.020 --> 00:22:39.409 align:start position:0% planes not not commercial planes to to make<00:22:37.260><c> your</c><00:22:37.440><c> deliveries</c><00:22:37.980><c> so</c> 00:22:39.409 --> 00:22:39.419 align:start position:0% make your deliveries so 00:22:39.419 --> 00:22:41.810 align:start position:0% make your deliveries so use<00:22:40.080><c> them</c><00:22:40.440><c> because</c><00:22:40.919><c> they</c><00:22:41.220><c> give</c><00:22:41.400><c> you</c><00:22:41.580><c> more</c> 00:22:41.810 --> 00:22:41.820 align:start position:0% use them because they give you more 00:22:41.820 --> 00:22:44.210 align:start position:0% use them because they give you more reliable<00:22:42.240><c> shipping</c><00:22:42.780><c> it</c><00:22:43.380><c> can</c><00:22:43.500><c> be</c><00:22:43.740><c> a</c><00:22:43.860><c> bit</c><00:22:43.980><c> more</c> 00:22:44.210 --> 00:22:44.220 align:start position:0% reliable shipping it can be a bit more 00:22:44.220 --> 00:22:47.330 align:start position:0% reliable shipping it can be a bit more expensive<00:22:44.700><c> sometimes</c><00:22:45.240><c> but</c><00:22:46.140><c> reliability</c><00:22:47.100><c> is</c> 00:22:47.330 --> 00:22:47.340 align:start position:0% expensive sometimes but reliability is 00:22:47.340 --> 00:22:49.190 align:start position:0% expensive sometimes but reliability is what<00:22:47.520><c> you're</c><00:22:47.640><c> looking</c><00:22:47.820><c> for</c><00:22:48.059><c> at</c><00:22:48.480><c> the</c><00:22:48.659><c> scale</c><00:22:48.900><c> of</c> 00:22:49.190 --> 00:22:49.200 align:start position:0% what you're looking for at the scale of 00:22:49.200 --> 00:22:51.230 align:start position:0% what you're looking for at the scale of your<00:22:49.380><c> business</c><00:22:49.500><c> right</c><00:22:49.919><c> now</c> 00:22:51.230 --> 00:22:51.240 align:start position:0% your business right now 00:22:51.240 --> 00:22:54.049 align:start position:0% your business right now now<00:22:51.659><c> when</c><00:22:52.200><c> you</c><00:22:52.380><c> talk</c><00:22:52.620><c> to</c><00:22:52.799><c> an</c><00:22:53.039><c> agent</c><00:22:53.400><c> here</c><00:22:53.880><c> are</c> 00:22:54.049 --> 00:22:54.059 align:start position:0% now when you talk to an agent here are 00:22:54.059 --> 00:22:55.250 align:start position:0% now when you talk to an agent here are some<00:22:54.120><c> of</c><00:22:54.240><c> the</c><00:22:54.299><c> things</c><00:22:54.419><c> that</c><00:22:54.659><c> they</c><00:22:54.840><c> will</c><00:22:55.020><c> ask</c> 00:22:55.250 --> 00:22:55.260 align:start position:0% some of the things that they will ask 00:22:55.260 --> 00:22:57.529 align:start position:0% some of the things that they will ask you<00:22:55.500><c> that</c><00:22:55.919><c> you</c><00:22:56.100><c> should</c><00:22:56.220><c> be</c><00:22:56.400><c> prepared</c><00:22:56.760><c> for</c><00:22:56.880><c> what</c> 00:22:57.529 --> 00:22:57.539 align:start position:0% you that you should be prepared for what 00:22:57.539 --> 00:22:59.450 align:start position:0% you that you should be prepared for what are<00:22:57.659><c> you</c><00:22:57.780><c> selling</c><00:22:58.080><c> number</c><00:22:58.320><c> one</c><00:22:58.559><c> right</c><00:22:58.799><c> you</c><00:22:59.159><c> got</c> 00:22:59.450 --> 00:22:59.460 align:start position:0% are you selling number one right you got 00:22:59.460 --> 00:23:01.310 align:start position:0% are you selling number one right you got to<00:22:59.580><c> send</c><00:22:59.820><c> them</c><00:23:00.000><c> the</c><00:23:00.659><c> link</c><00:23:00.780><c> of</c><00:23:01.020><c> the</c><00:23:01.200><c> product</c> 00:23:01.310 --> 00:23:01.320 align:start position:0% to send them the link of the product 00:23:01.320 --> 00:23:02.930 align:start position:0% to send them the link of the product that<00:23:01.559><c> you're</c><00:23:01.740><c> selling</c><00:23:02.039><c> so</c><00:23:02.280><c> that</c><00:23:02.400><c> they</c><00:23:02.580><c> can</c><00:23:02.700><c> get</c> 00:23:02.930 --> 00:23:02.940 align:start position:0% that you're selling so that they can get 00:23:02.940 --> 00:23:05.029 align:start position:0% that you're selling so that they can get you<00:23:03.059><c> a</c><00:23:03.240><c> code</c><00:23:03.419><c> for</c><00:23:03.780><c> the</c><00:23:03.960><c> product</c><00:23:04.080><c> what</c> 00:23:05.029 --> 00:23:05.039 align:start position:0% you a code for the product what 00:23:05.039 --> 00:23:07.430 align:start position:0% you a code for the product what quantities<00:23:05.460><c> are</c><00:23:05.760><c> you</c><00:23:05.880><c> selling</c><00:23:06.120><c> them</c><00:23:06.299><c> in</c><00:23:06.539><c> now</c> 00:23:07.430 --> 00:23:07.440 align:start position:0% quantities are you selling them in now 00:23:07.440 --> 00:23:08.930 align:start position:0% quantities are you selling them in now that's<00:23:07.679><c> a</c><00:23:07.919><c> very</c><00:23:08.039><c> common</c><00:23:08.220><c> question</c><00:23:08.580><c> because</c> 00:23:08.930 --> 00:23:08.940 align:start position:0% that's a very common question because 00:23:08.940 --> 00:23:11.690 align:start position:0% that's a very common question because many<00:23:09.299><c> of</c><00:23:09.539><c> these</c><00:23:09.840><c> these</c><00:23:10.440><c> agents</c><00:23:10.799><c> have</c><00:23:11.159><c> minimum</c> 00:23:11.690 --> 00:23:11.700 align:start position:0% many of these these agents have minimum 00:23:11.700 --> 00:23:14.930 align:start position:0% many of these these agents have minimum order<00:23:11.880><c> quantities</c><00:23:12.480><c> moqs</c><00:23:13.380><c> that</c><00:23:14.280><c> they</c><00:23:14.640><c> want</c><00:23:14.820><c> you</c> 00:23:14.930 --> 00:23:14.940 align:start position:0% order quantities moqs that they want you 00:23:14.940 --> 00:23:16.909 align:start position:0% order quantities moqs that they want you to<00:23:15.120><c> have</c><00:23:15.299><c> before</c><00:23:15.659><c> taking</c><00:23:16.020><c> you</c><00:23:16.320><c> on</c><00:23:16.500><c> as</c><00:23:16.679><c> a</c> 00:23:16.909 --> 00:23:16.919 align:start position:0% to have before taking you on as a 00:23:16.919 --> 00:23:19.250 align:start position:0% to have before taking you on as a customer<00:23:17.039><c> because</c><00:23:18.000><c> oftentimes</c><00:23:18.600><c> it's</c><00:23:18.960><c> not</c> 00:23:19.250 --> 00:23:19.260 align:start position:0% customer because oftentimes it's not 00:23:19.260 --> 00:23:21.289 align:start position:0% customer because oftentimes it's not profitable<00:23:19.740><c> for</c><00:23:20.159><c> them</c><00:23:20.340><c> if</c><00:23:20.760><c> you're</c><00:23:20.940><c> getting</c> 00:23:21.289 --> 00:23:21.299 align:start position:0% profitable for them if you're getting 00:23:21.299 --> 00:23:23.330 align:start position:0% profitable for them if you're getting you<00:23:21.960><c> know</c><00:23:22.020><c> just</c><00:23:22.200><c> two</c><00:23:22.440><c> or</c><00:23:22.620><c> three</c><00:23:22.799><c> orders</c><00:23:23.159><c> per</c> 00:23:23.330 --> 00:23:23.340 align:start position:0% you know just two or three orders per 00:23:23.340 --> 00:23:25.430 align:start position:0% you know just two or three orders per day<00:23:23.580><c> of</c><00:23:23.820><c> the</c><00:23:23.940><c> product</c><00:23:24.120><c> it</c><00:23:24.840><c> doesn't</c><00:23:24.960><c> make</c><00:23:25.200><c> sense</c> 00:23:25.430 --> 00:23:25.440 align:start position:0% day of the product it doesn't make sense 00:23:25.440 --> 00:23:27.529 align:start position:0% day of the product it doesn't make sense for<00:23:25.740><c> them</c><00:23:25.860><c> for</c><00:23:26.280><c> them</c><00:23:26.400><c> to</c><00:23:26.580><c> start</c><00:23:26.820><c> taking</c><00:23:27.120><c> you</c><00:23:27.360><c> on</c> 00:23:27.529 --> 00:23:27.539 align:start position:0% for them for them to start taking you on 00:23:27.539 --> 00:23:30.230 align:start position:0% for them for them to start taking you on as<00:23:27.720><c> a</c><00:23:28.140><c> client</c><00:23:28.380><c> so</c><00:23:29.039><c> they</c><00:23:29.280><c> often</c><00:23:29.640><c> have</c><00:23:29.820><c> minimum</c> 00:23:30.230 --> 00:23:30.240 align:start position:0% as a client so they often have minimum 00:23:30.240 --> 00:23:32.210 align:start position:0% as a client so they often have minimum order<00:23:30.419><c> quantity</c><00:23:30.900><c> requirements</c><00:23:31.620><c> that</c><00:23:32.100><c> you</c> 00:23:32.210 --> 00:23:32.220 align:start position:0% order quantity requirements that you 00:23:32.220 --> 00:23:33.289 align:start position:0% order quantity requirements that you have<00:23:32.340><c> to</c><00:23:32.460><c> meet</c> 00:23:33.289 --> 00:23:33.299 align:start position:0% have to meet 00:23:33.299 --> 00:23:35.570 align:start position:0% have to meet and<00:23:33.960><c> thirdly</c><00:23:34.320><c> what</c><00:23:34.919><c> countries</c><00:23:35.280><c> are</c><00:23:35.460><c> you</c> 00:23:35.570 --> 00:23:35.580 align:start position:0% and thirdly what countries are you 00:23:35.580 --> 00:23:37.789 align:start position:0% and thirdly what countries are you selling<00:23:35.940><c> to</c><00:23:36.059><c> so</c><00:23:36.659><c> that</c><00:23:36.840><c> is</c><00:23:37.080><c> again</c><00:23:37.260><c> a</c><00:23:37.620><c> question</c> 00:23:37.789 --> 00:23:37.799 align:start position:0% selling to so that is again a question 00:23:37.799 --> 00:23:40.610 align:start position:0% selling to so that is again a question because<00:23:38.220><c> your</c><00:23:39.059><c> cost</c><00:23:39.299><c> of</c><00:23:39.659><c> fulfillment</c><00:23:40.200><c> will</c> 00:23:40.610 --> 00:23:40.620 align:start position:0% because your cost of fulfillment will 00:23:40.620 --> 00:23:42.890 align:start position:0% because your cost of fulfillment will depend<00:23:41.100><c> on</c><00:23:41.880><c> the</c><00:23:42.120><c> countries</c><00:23:42.360><c> you're</c><00:23:42.600><c> shipping</c> 00:23:42.890 --> 00:23:42.900 align:start position:0% depend on the countries you're shipping 00:23:42.900 --> 00:23:44.990 align:start position:0% depend on the countries you're shipping to<00:23:43.020><c> is</c><00:23:43.260><c> it</c><00:23:43.440><c> the</c><00:23:43.559><c> US</c><00:23:43.740><c> is</c><00:23:44.039><c> it</c><00:23:44.220><c> Australia</c><00:23:44.640><c> is</c><00:23:44.820><c> it</c> 00:23:44.990 --> 00:23:45.000 align:start position:0% to is it the US is it Australia is it 00:23:45.000 --> 00:23:47.330 align:start position:0% to is it the US is it Australia is it the<00:23:45.179><c> UK</c><00:23:45.539><c> you</c><00:23:46.140><c> know</c><00:23:46.200><c> is</c><00:23:46.380><c> it</c><00:23:46.620><c> all</c><00:23:46.799><c> all</c><00:23:46.980><c> of</c><00:23:47.159><c> Europe</c> 00:23:47.330 --> 00:23:47.340 align:start position:0% the UK you know is it all all of Europe 00:23:47.340 --> 00:23:49.490 align:start position:0% the UK you know is it all all of Europe where<00:23:47.760><c> are</c><00:23:47.940><c> you</c><00:23:48.120><c> shipping</c><00:23:48.480><c> to</c><00:23:48.659><c> the</c><00:23:49.200><c> be</c> 00:23:49.490 --> 00:23:49.500 align:start position:0% where are you shipping to the be 00:23:49.500 --> 00:23:52.549 align:start position:0% where are you shipping to the be prepared<00:23:50.340><c> to</c><00:23:50.520><c> answer</c><00:23:50.760><c> these</c><00:23:51.179><c> questions</c> 00:23:52.549 --> 00:23:52.559 align:start position:0% prepared to answer these questions 00:23:52.559 --> 00:23:54.710 align:start position:0% prepared to answer these questions now<00:23:53.039><c> things</c><00:23:53.460><c> that</c><00:23:53.700><c> you</c><00:23:53.820><c> should</c><00:23:54.000><c> ask</c><00:23:54.240><c> them</c> 00:23:54.710 --> 00:23:54.720 align:start position:0% now things that you should ask them 00:23:54.720 --> 00:23:57.169 align:start position:0% now things that you should ask them right<00:23:55.200><c> just</c><00:23:55.500><c> as</c><00:23:55.679><c> important</c><00:23:56.159><c> don't</c><00:23:56.700><c> be</c><00:23:57.000><c> just</c> 00:23:57.169 --> 00:23:57.179 align:start position:0% right just as important don't be just 00:23:57.179 --> 00:23:58.789 align:start position:0% right just as important don't be just answering<00:23:57.659><c> questions</c><00:23:57.840><c> make</c><00:23:58.200><c> sure</c><00:23:58.320><c> you</c><00:23:58.559><c> ask</c> 00:23:58.789 --> 00:23:58.799 align:start position:0% answering questions make sure you ask 00:23:58.799 --> 00:24:00.590 align:start position:0% answering questions make sure you ask them<00:23:59.340><c> these</c><00:24:00.059><c> questions</c><00:24:00.179><c> that</c><00:24:00.480><c> I've</c> 00:24:00.590 --> 00:24:00.600 align:start position:0% them these questions that I've 00:24:00.600 --> 00:24:02.330 align:start position:0% them these questions that I've highlighted<00:24:01.020><c> here</c><00:24:01.140><c> right</c><00:24:01.440><c> ask</c><00:24:01.919><c> them</c><00:24:02.159><c> things</c> 00:24:02.330 --> 00:24:02.340 align:start position:0% highlighted here right ask them things 00:24:02.340 --> 00:24:04.250 align:start position:0% highlighted here right ask them things about<00:24:02.580><c> how</c><00:24:03.120><c> large</c><00:24:03.240><c> their</c><00:24:03.480><c> team</c><00:24:03.720><c> is</c><00:24:03.900><c> how</c> 00:24:04.250 --> 00:24:04.260 align:start position:0% about how large their team is how 00:24:04.260 --> 00:24:06.950 align:start position:0% about how large their team is how established<00:24:04.860><c> are</c><00:24:05.279><c> they</c><00:24:05.520><c> right</c><00:24:06.120><c> where</c><00:24:06.840><c> are</c> 00:24:06.950 --> 00:24:06.960 align:start position:0% established are they right where are 00:24:06.960 --> 00:24:08.810 align:start position:0% established are they right where are they<00:24:07.140><c> located</c><00:24:07.380><c> ask</c><00:24:08.039><c> them</c><00:24:08.220><c> that</c><00:24:08.520><c> because</c> 00:24:08.810 --> 00:24:08.820 align:start position:0% they located ask them that because 00:24:08.820 --> 00:24:11.330 align:start position:0% they located ask them that because oftentimes<00:24:09.720><c> the</c><00:24:10.140><c> proximity</c><00:24:10.740><c> to</c><00:24:11.039><c> the</c> 00:24:11.330 --> 00:24:11.340 align:start position:0% oftentimes the proximity to the 00:24:11.340 --> 00:24:13.730 align:start position:0% oftentimes the proximity to the factories<00:24:11.880><c> makes</c><00:24:12.659><c> a</c><00:24:12.900><c> difference</c><00:24:13.020><c> in</c><00:24:13.440><c> terms</c><00:24:13.620><c> of</c> 00:24:13.730 --> 00:24:13.740 align:start position:0% factories makes a difference in terms of 00:24:13.740 --> 00:24:15.649 align:start position:0% factories makes a difference in terms of the<00:24:14.039><c> domestic</c><00:24:14.460><c> shipping</c><00:24:14.820><c> times</c><00:24:14.940><c> within</c><00:24:15.419><c> China</c> 00:24:15.649 --> 00:24:15.659 align:start position:0% the domestic shipping times within China 00:24:15.659 --> 00:24:18.289 align:start position:0% the domestic shipping times within China right<00:24:16.559><c> if</c><00:24:16.740><c> they're</c><00:24:16.919><c> in</c><00:24:17.039><c> the</c><00:24:17.159><c> same</c><00:24:17.340><c> city</c><00:24:17.580><c> where</c> 00:24:18.289 --> 00:24:18.299 align:start position:0% right if they're in the same city where 00:24:18.299 --> 00:24:20.269 align:start position:0% right if they're in the same city where most<00:24:18.480><c> of</c><00:24:18.659><c> the</c><00:24:18.720><c> factories</c><00:24:19.140><c> are</c><00:24:19.380><c> oftentimes</c> 00:24:20.269 --> 00:24:20.279 align:start position:0% most of the factories are oftentimes 00:24:20.279 --> 00:24:22.669 align:start position:0% most of the factories are oftentimes they<00:24:20.520><c> can</c><00:24:20.640><c> get</c><00:24:20.820><c> the</c><00:24:21.000><c> product</c><00:24:21.179><c> within</c><00:24:21.659><c> a</c><00:24:21.779><c> day</c><00:24:21.960><c> if</c> 00:24:22.669 --> 00:24:22.679 align:start position:0% they can get the product within a day if 00:24:22.679 --> 00:24:24.289 align:start position:0% they can get the product within a day if they're<00:24:22.799><c> in</c><00:24:22.980><c> a</c><00:24:23.100><c> further</c><00:24:23.340><c> away</c><00:24:23.460><c> City</c><00:24:23.760><c> it</c><00:24:24.179><c> can</c> 00:24:24.289 --> 00:24:24.299 align:start position:0% they're in a further away City it can 00:24:24.299 --> 00:24:25.970 align:start position:0% they're in a further away City it can take<00:24:24.539><c> two</c><00:24:24.900><c> to</c><00:24:25.020><c> three</c><00:24:25.200><c> days</c><00:24:25.380><c> for</c><00:24:25.620><c> them</c><00:24:25.679><c> to</c><00:24:25.860><c> get</c> 00:24:25.970 --> 00:24:25.980 align:start position:0% take two to three days for them to get 00:24:25.980 --> 00:24:28.130 align:start position:0% take two to three days for them to get the<00:24:26.159><c> product</c><00:24:26.279><c> before</c><00:24:26.700><c> they</c><00:24:27.000><c> can</c><00:24:27.299><c> send</c><00:24:27.840><c> it</c><00:24:28.020><c> out</c> 00:24:28.130 --> 00:24:28.140 align:start position:0% the product before they can send it out 00:24:28.140 --> 00:24:30.049 align:start position:0% the product before they can send it out to<00:24:28.320><c> your</c><00:24:28.440><c> customer</c><00:24:28.620><c> right</c><00:24:29.220><c> so</c><00:24:29.520><c> that's</c><00:24:29.760><c> another</c> 00:24:30.049 --> 00:24:30.059 align:start position:0% to your customer right so that's another 00:24:30.059 --> 00:24:32.570 align:start position:0% to your customer right so that's another lag<00:24:30.600><c> in</c><00:24:31.080><c> your</c><00:24:31.260><c> delivery</c><00:24:31.620><c> time</c> 00:24:32.570 --> 00:24:32.580 align:start position:0% lag in your delivery time 00:24:32.580 --> 00:24:34.070 align:start position:0% lag in your delivery time um<00:24:32.640><c> ask</c><00:24:32.880><c> them</c><00:24:33.000><c> obviously</c><00:24:33.360><c> as</c><00:24:33.539><c> I</c><00:24:33.659><c> mentioned</c><00:24:33.900><c> the</c> 00:24:34.070 --> 00:24:34.080 align:start position:0% um ask them obviously as I mentioned the 00:24:34.080 --> 00:24:36.230 align:start position:0% um ask them obviously as I mentioned the type<00:24:34.260><c> of</c><00:24:34.320><c> shipping</c><00:24:34.740><c> options</c><00:24:35.100><c> they</c><00:24:35.400><c> have</c><00:24:35.580><c> which</c> 00:24:36.230 --> 00:24:36.240 align:start position:0% type of shipping options they have which 00:24:36.240 --> 00:24:38.149 align:start position:0% type of shipping options they have which private<00:24:36.659><c> Shipping</c><00:24:36.960><c> Lines</c><00:24:37.200><c> they</c><00:24:37.440><c> can</c><00:24:37.620><c> offer</c><00:24:37.919><c> to</c> 00:24:38.149 --> 00:24:38.159 align:start position:0% private Shipping Lines they can offer to 00:24:38.159 --> 00:24:39.289 align:start position:0% private Shipping Lines they can offer to you 00:24:39.289 --> 00:24:39.299 align:start position:0% you 00:24:39.299 --> 00:24:40.970 align:start position:0% you um<00:24:39.419><c> ask</c><00:24:39.900><c> them</c><00:24:40.080><c> whether</c><00:24:40.320><c> they're</c><00:24:40.559><c> able</c><00:24:40.860><c> to</c> 00:24:40.970 --> 00:24:40.980 align:start position:0% um ask them whether they're able to 00:24:40.980 --> 00:24:43.370 align:start position:0% um ask them whether they're able to offer<00:24:41.400><c> a</c><00:24:41.700><c> flat</c><00:24:42.059><c> rate</c><00:24:42.179><c> shipping</c><00:24:42.840><c> to</c><00:24:43.140><c> different</c> 00:24:43.370 --> 00:24:43.380 align:start position:0% offer a flat rate shipping to different 00:24:43.380 --> 00:24:46.490 align:start position:0% offer a flat rate shipping to different e-packet<00:24:44.100><c> countries</c><00:24:44.520><c> now</c><00:24:45.419><c> this</c><00:24:45.720><c> is</c><00:24:45.900><c> a</c><00:24:46.140><c> major</c> 00:24:46.490 --> 00:24:46.500 align:start position:0% e-packet countries now this is a major 00:24:46.500 --> 00:24:48.710 align:start position:0% e-packet countries now this is a major advantage<00:24:47.039><c> for</c><00:24:47.400><c> you</c><00:24:47.640><c> as</c><00:24:47.880><c> a</c><00:24:48.120><c> business</c><00:24:48.240><c> owner</c> 00:24:48.710 --> 00:24:48.720 align:start position:0% advantage for you as a business owner 00:24:48.720 --> 00:24:51.890 align:start position:0% advantage for you as a business owner because<00:24:49.260><c> if</c><00:24:49.740><c> you</c><00:24:50.039><c> know</c><00:24:50.279><c> that</c><00:24:50.940><c> your</c><00:24:51.240><c> costs</c><00:24:51.659><c> are</c> 00:24:51.890 --> 00:24:51.900 align:start position:0% because if you know that your costs are 00:24:51.900 --> 00:24:54.169 align:start position:0% because if you know that your costs are are<00:24:52.080><c> you</c><00:24:52.320><c> know</c><00:24:52.559><c> determine</c><00:24:53.400><c> are</c><00:24:53.760><c> the</c><00:24:54.059><c> same</c> 00:24:54.169 --> 00:24:54.179 align:start position:0% are you know determine are the same 00:24:54.179 --> 00:24:55.730 align:start position:0% are you know determine are the same regardless<00:24:55.020><c> of</c><00:24:55.140><c> the</c><00:24:55.320><c> country</c><00:24:55.500><c> you're</c> 00:24:55.730 --> 00:24:55.740 align:start position:0% regardless of the country you're 00:24:55.740 --> 00:24:58.370 align:start position:0% regardless of the country you're shipping<00:24:56.159><c> to</c><00:24:56.340><c> that</c><00:24:57.120><c> makes</c><00:24:57.299><c> life</c><00:24:57.600><c> a</c><00:24:57.900><c> lot</c><00:24:58.020><c> easier</c> 00:24:58.370 --> 00:24:58.380 align:start position:0% shipping to that makes life a lot easier 00:24:58.380 --> 00:25:00.350 align:start position:0% shipping to that makes life a lot easier for<00:24:58.679><c> you</c><00:24:58.860><c> in</c><00:24:59.460><c> terms</c><00:24:59.640><c> of</c><00:24:59.700><c> how</c><00:25:00.000><c> to</c><00:25:00.120><c> price</c> 00:25:00.350 --> 00:25:00.360 align:start position:0% for you in terms of how to price 00:25:00.360 --> 00:25:02.810 align:start position:0% for you in terms of how to price products<00:25:00.960><c> right</c><00:25:01.260><c> because</c><00:25:01.860><c> if</c><00:25:02.220><c> you</c><00:25:02.400><c> have</c><00:25:02.580><c> a</c> 00:25:02.810 --> 00:25:02.820 align:start position:0% products right because if you have a 00:25:02.820 --> 00:25:05.029 align:start position:0% products right because if you have a different<00:25:02.940><c> cost</c><00:25:03.299><c> of</c><00:25:03.480><c> shipping</c><00:25:03.960><c> to</c><00:25:04.440><c> each</c><00:25:04.740><c> each</c> 00:25:05.029 --> 00:25:05.039 align:start position:0% different cost of shipping to each each 00:25:05.039 --> 00:25:06.590 align:start position:0% different cost of shipping to each each different<00:25:05.340><c> country</c><00:25:05.580><c> let's</c><00:25:05.940><c> say</c><00:25:06.120><c> U.S</c> 00:25:06.590 --> 00:25:06.600 align:start position:0% different country let's say U.S 00:25:06.600 --> 00:25:08.810 align:start position:0% different country let's say U.S Australia<00:25:07.320><c> Canada</c><00:25:07.559><c> and</c><00:25:07.860><c> UK</c> 00:25:08.810 --> 00:25:08.820 align:start position:0% Australia Canada and UK 00:25:08.820 --> 00:25:10.610 align:start position:0% Australia Canada and UK if<00:25:09.299><c> the</c><00:25:09.419><c> costs</c><00:25:09.659><c> are</c><00:25:09.779><c> different</c><00:25:09.960><c> for</c><00:25:10.260><c> each</c><00:25:10.440><c> of</c> 00:25:10.610 --> 00:25:10.620 align:start position:0% if the costs are different for each of 00:25:10.620 --> 00:25:13.190 align:start position:0% if the costs are different for each of these<00:25:10.799><c> countries</c><00:25:11.100><c> then</c><00:25:12.000><c> you</c><00:25:12.360><c> know</c><00:25:12.419><c> it</c><00:25:12.720><c> means</c> 00:25:13.190 --> 00:25:13.200 align:start position:0% these countries then you know it means 00:25:13.200 --> 00:25:15.529 align:start position:0% these countries then you know it means that<00:25:13.440><c> your</c><00:25:14.039><c> price</c><00:25:14.279><c> may</c><00:25:14.640><c> your</c><00:25:15.059><c> retail</c><00:25:15.360><c> price</c> 00:25:15.529 --> 00:25:15.539 align:start position:0% that your price may your retail price 00:25:15.539 --> 00:25:16.850 align:start position:0% that your price may your retail price may<00:25:15.779><c> need</c><00:25:15.960><c> to</c><00:25:16.020><c> be</c><00:25:16.140><c> different</c><00:25:16.320><c> for</c><00:25:16.620><c> each</c> 00:25:16.850 --> 00:25:16.860 align:start position:0% may need to be different for each 00:25:16.860 --> 00:25:18.649 align:start position:0% may need to be different for each country<00:25:17.100><c> because</c><00:25:17.760><c> your</c><00:25:18.059><c> costs</c><00:25:18.360><c> are</c><00:25:18.480><c> different</c> 00:25:18.649 --> 00:25:18.659 align:start position:0% country because your costs are different 00:25:18.659 --> 00:25:21.590 align:start position:0% country because your costs are different right<00:25:19.260><c> so</c><00:25:19.679><c> if</c><00:25:20.220><c> you're</c><00:25:20.340><c> able</c><00:25:20.640><c> to</c><00:25:20.820><c> negotiate</c><00:25:21.360><c> a</c> 00:25:21.590 --> 00:25:21.600 align:start position:0% right so if you're able to negotiate a 00:25:21.600 --> 00:25:23.810 align:start position:0% right so if you're able to negotiate a flat<00:25:21.960><c> price</c><00:25:22.140><c> across</c><00:25:22.620><c> the</c><00:25:22.740><c> board</c><00:25:22.919><c> then</c><00:25:23.580><c> that's</c> 00:25:23.810 --> 00:25:23.820 align:start position:0% flat price across the board then that's 00:25:23.820 --> 00:25:25.789 align:start position:0% flat price across the board then that's a<00:25:24.059><c> major</c><00:25:24.179><c> plus</c><00:25:24.419><c> point</c><00:25:24.720><c> because</c><00:25:25.020><c> then</c><00:25:25.440><c> your</c> 00:25:25.789 --> 00:25:25.799 align:start position:0% a major plus point because then your 00:25:25.799 --> 00:25:28.130 align:start position:0% a major plus point because then your costs<00:25:26.220><c> are</c><00:25:26.400><c> set</c><00:25:26.640><c> in</c><00:25:26.820><c> stone</c><00:25:27.000><c> and</c><00:25:27.659><c> you</c><00:25:27.779><c> know</c><00:25:27.960><c> that</c> 00:25:28.130 --> 00:25:28.140 align:start position:0% costs are set in stone and you know that 00:25:28.140 --> 00:25:30.230 align:start position:0% costs are set in stone and you know that you<00:25:28.320><c> have</c><00:25:28.440><c> you</c><00:25:28.679><c> can</c><00:25:28.799><c> do</c><00:25:29.220><c> a</c><00:25:29.340><c> fixed</c><00:25:29.640><c> markup</c><00:25:29.880><c> above</c> 00:25:30.230 --> 00:25:30.240 align:start position:0% you have you can do a fixed markup above 00:25:30.240 --> 00:25:32.210 align:start position:0% you have you can do a fixed markup above that<00:25:30.419><c> cost</c><00:25:30.600><c> price</c> 00:25:32.210 --> 00:25:32.220 align:start position:0% that cost price 00:25:32.220 --> 00:25:34.010 align:start position:0% that cost price um lastly<00:25:32.940><c> you</c><00:25:33.059><c> can</c><00:25:33.179><c> also</c><00:25:33.360><c> ask</c><00:25:33.539><c> them</c><00:25:33.779><c> things</c> 00:25:34.010 --> 00:25:34.020 align:start position:0% um lastly you can also ask them things 00:25:34.020 --> 00:25:36.590 align:start position:0% um lastly you can also ask them things about<00:25:34.260><c> how</c><00:25:34.679><c> they</c><00:25:34.860><c> accept</c><00:25:35.039><c> payments</c><00:25:35.760><c> right</c><00:25:36.240><c> how</c> 00:25:36.590 --> 00:25:36.600 align:start position:0% about how they accept payments right how 00:25:36.600 --> 00:25:38.990 align:start position:0% about how they accept payments right how do<00:25:36.960><c> they</c><00:25:37.260><c> accept</c><00:25:37.860><c> payments</c><00:25:38.400><c> for</c><00:25:38.580><c> the</c><00:25:38.700><c> goods</c> 00:25:38.990 --> 00:25:39.000 align:start position:0% do they accept payments for the goods 00:25:39.000 --> 00:25:40.669 align:start position:0% do they accept payments for the goods that<00:25:39.179><c> they're</c><00:25:39.299><c> shipping</c><00:25:39.600><c> out</c><00:25:39.779><c> do</c><00:25:40.260><c> they</c><00:25:40.500><c> accept</c> 00:25:40.669 --> 00:25:40.679 align:start position:0% that they're shipping out do they accept 00:25:40.679 --> 00:25:43.010 align:start position:0% that they're shipping out do they accept transfers<00:25:41.340><c> by</c><00:25:41.640><c> PayPal</c><00:25:42.059><c> or</c><00:25:42.600><c> do</c><00:25:42.720><c> they</c><00:25:42.900><c> expect</c> 00:25:43.010 --> 00:25:43.020 align:start position:0% transfers by PayPal or do they expect 00:25:43.020 --> 00:25:44.930 align:start position:0% transfers by PayPal or do they expect you<00:25:43.260><c> to</c><00:25:43.380><c> do</c><00:25:43.500><c> a</c><00:25:43.679><c> wire</c><00:25:43.860><c> transfer</c><00:25:44.400><c> right</c><00:25:44.700><c> those</c> 00:25:44.930 --> 00:25:44.940 align:start position:0% you to do a wire transfer right those 00:25:44.940 --> 00:25:46.789 align:start position:0% you to do a wire transfer right those are<00:25:45.179><c> all</c><00:25:45.360><c> things</c><00:25:45.779><c> you</c><00:25:45.960><c> got</c><00:25:46.140><c> to</c><00:25:46.260><c> clarify</c><00:25:46.559><c> before</c> 00:25:46.789 --> 00:25:46.799 align:start position:0% are all things you got to clarify before 00:25:46.799 --> 00:25:49.010 align:start position:0% are all things you got to clarify before you<00:25:47.039><c> start</c><00:25:47.220><c> up</c><00:25:47.400><c> with</c><00:25:47.640><c> them</c><00:25:47.880><c> you</c><00:25:48.539><c> have</c><00:25:48.720><c> to</c><00:25:48.840><c> ask</c> 00:25:49.010 --> 00:25:49.020 align:start position:0% you start up with them you have to ask 00:25:49.020 --> 00:25:51.230 align:start position:0% you start up with them you have to ask them<00:25:49.200><c> what</c><00:25:49.740><c> kind</c><00:25:49.980><c> of</c><00:25:50.039><c> packaging</c><00:25:50.640><c> they</c><00:25:50.940><c> offer</c> 00:25:51.230 --> 00:25:51.240 align:start position:0% them what kind of packaging they offer 00:25:51.240 --> 00:25:53.630 align:start position:0% them what kind of packaging they offer how<00:25:51.480><c> do</c><00:25:51.600><c> they</c><00:25:51.779><c> handle</c><00:25:52.140><c> that</c><00:25:52.380><c> stock</c><00:25:52.679><c> that</c><00:25:53.400><c> comes</c> 00:25:53.630 --> 00:25:53.640 align:start position:0% how do they handle that stock that comes 00:25:53.640 --> 00:25:54.830 align:start position:0% how do they handle that stock that comes into<00:25:53.760><c> them</c> 00:25:54.830 --> 00:25:54.840 align:start position:0% into them 00:25:54.840 --> 00:25:57.470 align:start position:0% into them um<00:25:54.900><c> do</c><00:25:55.140><c> they</c><00:25:55.380><c> hold</c><00:25:55.740><c> inventory</c><00:25:56.460><c> right</c><00:25:57.000><c> do</c><00:25:57.240><c> they</c> 00:25:57.470 --> 00:25:57.480 align:start position:0% um do they hold inventory right do they 00:25:57.480 --> 00:25:59.750 align:start position:0% um do they hold inventory right do they require<00:25:57.720><c> you</c><00:25:58.020><c> to</c><00:25:58.200><c> to</c><00:25:58.559><c> buy</c><00:25:58.860><c> inventory</c><00:25:59.340><c> ahead</c><00:25:59.640><c> of</c> 00:25:59.750 --> 00:25:59.760 align:start position:0% require you to to buy inventory ahead of 00:25:59.760 --> 00:26:02.450 align:start position:0% require you to to buy inventory ahead of time<00:25:59.880><c> and</c><00:26:00.179><c> keep</c><00:26:00.480><c> it</c><00:26:00.659><c> with</c><00:26:00.779><c> them</c><00:26:00.960><c> or</c><00:26:01.860><c> can</c><00:26:02.159><c> they</c> 00:26:02.450 --> 00:26:02.460 align:start position:0% time and keep it with them or can they 00:26:02.460 --> 00:26:05.149 align:start position:0% time and keep it with them or can they buy<00:26:02.820><c> you</c><00:26:03.539><c> know</c><00:26:03.600><c> Goods</c><00:26:04.020><c> as</c><00:26:04.200><c> and</c><00:26:04.440><c> when</c><00:26:04.679><c> you</c><00:26:04.980><c> get</c> 00:26:05.149 --> 00:26:05.159 align:start position:0% buy you know Goods as and when you get 00:26:05.159 --> 00:26:07.070 align:start position:0% buy you know Goods as and when you get an<00:26:05.279><c> order</c><00:26:05.520><c> for</c><00:26:05.820><c> them</c><00:26:05.940><c> on</c><00:26:06.240><c> your</c><00:26:06.360><c> stores</c><00:26:06.600><c> right</c> 00:26:07.070 --> 00:26:07.080 align:start position:0% an order for them on your stores right 00:26:07.080 --> 00:26:09.409 align:start position:0% an order for them on your stores right so<00:26:07.380><c> ask</c><00:26:07.559><c> them</c><00:26:07.799><c> these</c><00:26:08.159><c> key</c><00:26:08.279><c> questions</c><00:26:08.580><c> and</c> 00:26:09.409 --> 00:26:09.419 align:start position:0% so ask them these key questions and 00:26:09.419 --> 00:26:11.930 align:start position:0% so ask them these key questions and it'll<00:26:09.539><c> help</c><00:26:09.779><c> you</c><00:26:09.960><c> to</c><00:26:10.260><c> understand</c><00:26:10.940><c> exactly</c> 00:26:11.930 --> 00:26:11.940 align:start position:0% it'll help you to understand exactly 00:26:11.940 --> 00:26:14.450 align:start position:0% it'll help you to understand exactly what<00:26:12.659><c> to</c><00:26:12.900><c> expect</c><00:26:13.140><c> once</c><00:26:13.860><c> you</c><00:26:13.919><c> get</c><00:26:14.100><c> into</c><00:26:14.220><c> a</c> 00:26:14.450 --> 00:26:14.460 align:start position:0% what to expect once you get into a 00:26:14.460 --> 00:26:17.330 align:start position:0% what to expect once you get into a relationship<00:26:14.880><c> with</c><00:26:15.240><c> them</c><00:26:15.900><c> so</c><00:26:16.559><c> those</c><00:26:17.039><c> are</c><00:26:17.220><c> all</c> 00:26:17.330 --> 00:26:17.340 align:start position:0% relationship with them so those are all 00:26:17.340 --> 00:26:19.430 align:start position:0% relationship with them so those are all points<00:26:17.820><c> to</c><00:26:18.120><c> look</c><00:26:18.240><c> at</c><00:26:18.419><c> when</c><00:26:18.720><c> you're</c><00:26:18.900><c> at</c><00:26:19.140><c> a</c><00:26:19.260><c> scale</c> 00:26:19.430 --> 00:26:19.440 align:start position:0% points to look at when you're at a scale 00:26:19.440 --> 00:26:20.810 align:start position:0% points to look at when you're at a scale where<00:26:19.679><c> you're</c><00:26:19.860><c> where</c><00:26:20.279><c> you're</c><00:26:20.460><c> doing</c><00:26:20.640><c> about</c> 00:26:20.810 --> 00:26:20.820 align:start position:0% where you're where you're doing about 00:26:20.820 --> 00:26:22.310 align:start position:0% where you're where you're doing about ten<00:26:21.120><c> thousand</c><00:26:21.419><c> dollars</c><00:26:21.600><c> per</c><00:26:21.779><c> month</c><00:26:21.900><c> in</c><00:26:22.080><c> sales</c> 00:26:22.310 --> 00:26:22.320 align:start position:0% ten thousand dollars per month in sales 00:26:22.320 --> 00:26:24.529 align:start position:0% ten thousand dollars per month in sales and<00:26:23.279><c> the</c><00:26:23.580><c> next</c><00:26:23.700><c> steps</c><00:26:24.059><c> once</c><00:26:24.360><c> you</c><00:26:24.419><c> start</c> 00:26:24.529 --> 00:26:24.539 align:start position:0% and the next steps once you start 00:26:24.539 --> 00:26:26.210 align:start position:0% and the next steps once you start working<00:26:24.779><c> with</c><00:26:25.080><c> them</c><00:26:25.200><c> is</c><00:26:25.559><c> you'll</c><00:26:25.860><c> get</c><00:26:25.980><c> a</c><00:26:26.100><c> code</c> 00:26:26.210 --> 00:26:26.220 align:start position:0% working with them is you'll get a code 00:26:26.220 --> 00:26:28.430 align:start position:0% working with them is you'll get a code for<00:26:26.520><c> the</c><00:26:26.640><c> product</c><00:26:26.760><c> you're</c><00:26:27.120><c> selling</c><00:26:27.480><c> you</c><00:26:28.320><c> can</c> 00:26:28.430 --> 00:26:28.440 align:start position:0% for the product you're selling you can 00:26:28.440 --> 00:26:30.769 align:start position:0% for the product you're selling you can negotiate<00:26:28.980><c> with</c><00:26:29.220><c> them</c><00:26:29.400><c> right</c><00:26:30.000><c> always</c><00:26:30.419><c> take</c> 00:26:30.769 --> 00:26:30.779 align:start position:0% negotiate with them right always take 00:26:30.779 --> 00:26:32.510 align:start position:0% negotiate with them right always take that<00:26:30.960><c> opportunity</c><00:26:31.320><c> that</c><00:26:31.740><c> is</c><00:26:31.919><c> the</c><00:26:32.100><c> time</c><00:26:32.279><c> when</c> 00:26:32.510 --> 00:26:32.520 align:start position:0% that opportunity that is the time when 00:26:32.520 --> 00:26:34.909 align:start position:0% that opportunity that is the time when you<00:26:32.700><c> should</c><00:26:32.820><c> be</c><00:26:33.000><c> negotiating</c><00:26:33.419><c> with</c><00:26:33.779><c> them</c> 00:26:34.909 --> 00:26:34.919 align:start position:0% you should be negotiating with them 00:26:34.919 --> 00:26:37.070 align:start position:0% you should be negotiating with them um<00:26:35.039><c> ask</c><00:26:35.520><c> them</c><00:26:35.760><c> how</c><00:26:36.000><c> their</c><00:26:36.179><c> onboarding</c><00:26:36.779><c> process</c> 00:26:37.070 --> 00:26:37.080 align:start position:0% um ask them how their onboarding process 00:26:37.080 --> 00:26:39.890 align:start position:0% um ask them how their onboarding process is<00:26:37.620><c> what</c><00:26:37.980><c> kind</c><00:26:38.220><c> of</c><00:26:38.340><c> systems</c><00:26:38.820><c> they</c><00:26:39.059><c> use</c><00:26:39.299><c> to</c><00:26:39.659><c> get</c> 00:26:39.890 --> 00:26:39.900 align:start position:0% is what kind of systems they use to get 00:26:39.900 --> 00:26:42.409 align:start position:0% is what kind of systems they use to get your<00:26:40.200><c> order</c><00:26:40.440><c> information</c><00:26:41.000><c> right</c><00:26:42.000><c> so</c> 00:26:42.409 --> 00:26:42.419 align:start position:0% your order information right so 00:26:42.419 --> 00:26:45.110 align:start position:0% your order information right so sometimes<00:26:43.200><c> they</c><00:26:43.500><c> will</c><00:26:43.679><c> install</c><00:26:44.039><c> an</c><00:26:44.580><c> Erp</c> 00:26:45.110 --> 00:26:45.120 align:start position:0% sometimes they will install an Erp 00:26:45.120 --> 00:26:47.390 align:start position:0% sometimes they will install an Erp system<00:26:45.360><c> on</c><00:26:45.900><c> your</c><00:26:46.140><c> Shopify</c><00:26:46.620><c> store</c><00:26:46.919><c> or</c><00:26:47.159><c> your</c> 00:26:47.390 --> 00:26:47.400 align:start position:0% system on your Shopify store or your 00:26:47.400 --> 00:26:49.909 align:start position:0% system on your Shopify store or your back<00:26:47.580><c> end</c><00:26:47.760><c> which</c><00:26:48.659><c> means</c><00:26:48.960><c> that</c><00:26:49.200><c> they</c><00:26:49.380><c> receive</c> 00:26:49.909 --> 00:26:49.919 align:start position:0% back end which means that they receive 00:26:49.919 --> 00:26:52.190 align:start position:0% back end which means that they receive all<00:26:50.400><c> the</c><00:26:50.580><c> information</c><00:26:50.760><c> on</c><00:26:51.480><c> new</c><00:26:51.659><c> orders</c><00:26:52.020><c> coming</c> 00:26:52.190 --> 00:26:52.200 align:start position:0% all the information on new orders coming 00:26:52.200 --> 00:26:54.529 align:start position:0% all the information on new orders coming in<00:26:52.440><c> automatically</c><00:26:53.220><c> so</c><00:26:53.940><c> that's</c><00:26:54.240><c> full</c> 00:26:54.529 --> 00:26:54.539 align:start position:0% in automatically so that's full 00:26:54.539 --> 00:26:56.510 align:start position:0% in automatically so that's full automation<00:26:55.020><c> on</c><00:26:55.380><c> your</c><00:26:55.500><c> back</c><00:26:55.679><c> end</c><00:26:55.860><c> right</c><00:26:56.220><c> so</c> 00:26:56.510 --> 00:26:56.520 align:start position:0% automation on your back end right so 00:26:56.520 --> 00:26:58.190 align:start position:0% automation on your back end right so artists<00:26:57.240><c> come</c><00:26:57.360><c> in</c><00:26:57.480><c> you</c><00:26:57.779><c> don't</c><00:26:57.840><c> have</c><00:26:57.960><c> to</c><00:26:58.080><c> do</c> 00:26:58.190 --> 00:26:58.200 align:start position:0% artists come in you don't have to do 00:26:58.200 --> 00:27:00.230 align:start position:0% artists come in you don't have to do anything<00:26:58.440><c> the</c><00:26:59.220><c> supplier</c><00:26:59.580><c> gets</c><00:27:00.000><c> the</c><00:27:00.059><c> order</c> 00:27:00.230 --> 00:27:00.240 align:start position:0% anything the supplier gets the order 00:27:00.240 --> 00:27:03.590 align:start position:0% anything the supplier gets the order directly<00:27:00.960><c> in</c><00:27:01.140><c> China</c><00:27:01.380><c> the</c><00:27:01.860><c> agent</c><00:27:02.700><c> gets</c><00:27:03.179><c> the</c><00:27:03.600><c> um</c> 00:27:03.590 --> 00:27:03.600 align:start position:0% directly in China the agent gets the um 00:27:03.600 --> 00:27:05.750 align:start position:0% directly in China the agent gets the um information<00:27:03.919><c> and</c><00:27:04.919><c> they</c><00:27:05.159><c> are</c><00:27:05.279><c> they</c><00:27:05.520><c> know</c><00:27:05.580><c> they</c> 00:27:05.750 --> 00:27:05.760 align:start position:0% information and they are they know they 00:27:05.760 --> 00:27:07.490 align:start position:0% information and they are they know they have<00:27:05.880><c> to</c><00:27:06.000><c> fulfill</c><00:27:06.299><c> automatically</c> 00:27:07.490 --> 00:27:07.500 align:start position:0% have to fulfill automatically 00:27:07.500 --> 00:27:10.070 align:start position:0% have to fulfill automatically or<00:27:08.279><c> alternatively</c><00:27:08.940><c> if</c><00:27:09.480><c> they</c><00:27:09.600><c> don't</c><00:27:09.779><c> have</c><00:27:09.960><c> an</c> 00:27:10.070 --> 00:27:10.080 align:start position:0% or alternatively if they don't have an 00:27:10.080 --> 00:27:12.350 align:start position:0% or alternatively if they don't have an Erp<00:27:10.500><c> system</c><00:27:10.740><c> they</c><00:27:11.159><c> may</c><00:27:11.279><c> request</c><00:27:11.640><c> you</c><00:27:11.820><c> for</c><00:27:12.179><c> a</c> 00:27:12.350 --> 00:27:12.360 align:start position:0% Erp system they may request you for a 00:27:12.360 --> 00:27:15.350 align:start position:0% Erp system they may request you for a CSV<00:27:12.840><c> file</c><00:27:13.200><c> it's</c><00:27:13.799><c> basically</c><00:27:14.159><c> an</c><00:27:14.400><c> Excel</c><00:27:14.760><c> file</c><00:27:15.120><c> of</c> 00:27:15.350 --> 00:27:15.360 align:start position:0% CSV file it's basically an Excel file of 00:27:15.360 --> 00:27:17.210 align:start position:0% CSV file it's basically an Excel file of your<00:27:15.480><c> orders</c><00:27:15.840><c> in</c><00:27:16.080><c> Shopify</c><00:27:16.559><c> for</c><00:27:16.919><c> that</c> 00:27:17.210 --> 00:27:17.220 align:start position:0% your orders in Shopify for that 00:27:17.220 --> 00:27:19.370 align:start position:0% your orders in Shopify for that particular<00:27:17.520><c> day</c><00:27:18.000><c> and</c><00:27:18.840><c> so</c><00:27:19.140><c> that's</c> 00:27:19.370 --> 00:27:19.380 align:start position:0% particular day and so that's 00:27:19.380 --> 00:27:21.230 align:start position:0% particular day and so that's semi-automated<00:27:20.100><c> because</c><00:27:20.399><c> you</c><00:27:20.700><c> still</c><00:27:20.820><c> have</c><00:27:21.059><c> to</c> 00:27:21.230 --> 00:27:21.240 align:start position:0% semi-automated because you still have to 00:27:21.240 --> 00:27:23.450 align:start position:0% semi-automated because you still have to send<00:27:21.480><c> them</c><00:27:21.720><c> physically</c><00:27:22.260><c> you</c><00:27:22.860><c> know</c><00:27:22.980><c> your</c> 00:27:23.450 --> 00:27:23.460 align:start position:0% send them physically you know your 00:27:23.460 --> 00:27:25.610 align:start position:0% send them physically you know your orders<00:27:23.760><c> in</c><00:27:24.000><c> an</c><00:27:24.120><c> Excel</c><00:27:24.419><c> file</c><00:27:24.600><c> every</c><00:27:24.899><c> day</c><00:27:25.080><c> but</c> 00:27:25.610 --> 00:27:25.620 align:start position:0% orders in an Excel file every day but 00:27:25.620 --> 00:27:27.470 align:start position:0% orders in an Excel file every day but then<00:27:25.799><c> after</c><00:27:25.980><c> that</c><00:27:26.220><c> it's</c><00:27:26.399><c> hands</c><00:27:26.760><c> off</c><00:27:26.820><c> typically</c> 00:27:27.470 --> 00:27:27.480 align:start position:0% then after that it's hands off typically 00:27:27.480 --> 00:27:29.210 align:start position:0% then after that it's hands off typically they'll<00:27:27.840><c> come</c><00:27:28.020><c> back</c><00:27:28.200><c> to</c><00:27:28.380><c> you</c><00:27:28.440><c> with</c><00:27:28.679><c> a</c><00:27:28.860><c> list</c><00:27:29.039><c> of</c> 00:27:29.210 --> 00:27:29.220 align:start position:0% they'll come back to you with a list of 00:27:29.220 --> 00:27:31.730 align:start position:0% they'll come back to you with a list of tracking<00:27:29.640><c> numbers</c><00:27:29.880><c> uh</c><00:27:30.720><c> in</c><00:27:30.960><c> that</c><00:27:31.080><c> Excel</c><00:27:31.380><c> file</c> 00:27:31.730 --> 00:27:31.740 align:start position:0% tracking numbers uh in that Excel file 00:27:31.740 --> 00:27:33.490 align:start position:0% tracking numbers uh in that Excel file which<00:27:31.980><c> you</c><00:27:32.159><c> can</c><00:27:32.279><c> then</c><00:27:32.399><c> upload</c> 00:27:33.490 --> 00:27:33.500 align:start position:0% which you can then upload 00:27:33.500 --> 00:27:37.730 align:start position:0% which you can then upload to<00:27:34.580><c> Shopify</c><00:27:35.580><c> or</c><00:27:36.360><c> any</c><00:27:36.779><c> other</c><00:27:36.960><c> system</c><00:27:37.500><c> you're</c> 00:27:37.730 --> 00:27:37.740 align:start position:0% to Shopify or any other system you're 00:27:37.740 --> 00:27:39.470 align:start position:0% to Shopify or any other system you're using<00:27:38.039><c> on</c><00:27:38.159><c> the</c><00:27:38.279><c> back</c><00:27:38.460><c> end</c> 00:27:39.470 --> 00:27:39.480 align:start position:0% using on the back end 00:27:39.480 --> 00:27:41.930 align:start position:0% using on the back end um<00:27:39.600><c> you</c><00:27:39.960><c> typically</c><00:27:40.380><c> want</c><00:27:40.799><c> to</c><00:27:40.980><c> send</c><00:27:41.220><c> orders</c><00:27:41.640><c> to</c> 00:27:41.930 --> 00:27:41.940 align:start position:0% um you typically want to send orders to 00:27:41.940 --> 00:27:44.029 align:start position:0% um you typically want to send orders to your<00:27:42.059><c> to</c><00:27:42.360><c> your</c><00:27:42.600><c> agent</c><00:27:42.960><c> on</c><00:27:43.320><c> a</c><00:27:43.440><c> daily</c><00:27:43.620><c> basis</c> 00:27:44.029 --> 00:27:44.039 align:start position:0% your to your agent on a daily basis 00:27:44.039 --> 00:27:46.370 align:start position:0% your to your agent on a daily basis that's<00:27:44.460><c> how</c><00:27:44.760><c> you</c><00:27:45.240><c> want</c><00:27:45.360><c> to</c><00:27:45.480><c> minimize</c><00:27:45.840><c> any</c><00:27:46.020><c> lag</c> 00:27:46.370 --> 00:27:46.380 align:start position:0% that's how you want to minimize any lag 00:27:46.380 --> 00:27:48.230 align:start position:0% that's how you want to minimize any lag between<00:27:46.559><c> the</c><00:27:46.799><c> order</c><00:27:46.919><c> coming</c><00:27:47.279><c> in</c><00:27:47.520><c> and</c><00:27:48.120><c> it</c> 00:27:48.230 --> 00:27:48.240 align:start position:0% between the order coming in and it 00:27:48.240 --> 00:27:49.909 align:start position:0% between the order coming in and it getting<00:27:48.480><c> fulfilled</c><00:27:49.080><c> by</c><00:27:49.380><c> your</c><00:27:49.500><c> by</c><00:27:49.740><c> your</c> 00:27:49.909 --> 00:27:49.919 align:start position:0% getting fulfilled by your by your 00:27:49.919 --> 00:27:52.370 align:start position:0% getting fulfilled by your by your sourcing<00:27:50.279><c> agent</c><00:27:50.640><c> and</c><00:27:51.419><c> they</c><00:27:51.659><c> as</c><00:27:51.960><c> I</c><00:27:52.140><c> mentioned</c> 00:27:52.370 --> 00:27:52.380 align:start position:0% sourcing agent and they as I mentioned 00:27:52.380 --> 00:27:53.870 align:start position:0% sourcing agent and they as I mentioned will<00:27:52.620><c> come</c><00:27:52.860><c> back</c><00:27:53.039><c> to</c><00:27:53.159><c> you</c><00:27:53.340><c> with</c><00:27:53.520><c> tracking</c> 00:27:53.870 --> 00:27:53.880 align:start position:0% will come back to you with tracking 00:27:53.880 --> 00:27:55.909 align:start position:0% will come back to you with tracking numbers<00:27:54.000><c> in</c><00:27:54.299><c> an</c><00:27:54.480><c> invoice</c><00:27:54.960><c> that</c><00:27:55.500><c> you</c><00:27:55.620><c> have</c><00:27:55.740><c> to</c> 00:27:55.909 --> 00:27:55.919 align:start position:0% numbers in an invoice that you have to 00:27:55.919 --> 00:27:59.210 align:start position:0% numbers in an invoice that you have to pay<00:27:56.419><c> ideally</c><00:27:57.419><c> you</c><00:27:58.020><c> make</c><00:27:58.380><c> those</c><00:27:58.679><c> payments</c> 00:27:59.210 --> 00:27:59.220 align:start position:0% pay ideally you make those payments 00:27:59.220 --> 00:28:02.330 align:start position:0% pay ideally you make those payments through<00:27:59.520><c> PayPal</c><00:28:00.000><c> because</c><00:28:00.720><c> what</c><00:28:01.559><c> that</c><00:28:01.740><c> does</c><00:28:01.919><c> on</c> 00:28:02.330 --> 00:28:02.340 align:start position:0% through PayPal because what that does on 00:28:02.340 --> 00:28:04.190 align:start position:0% through PayPal because what that does on on<00:28:02.580><c> our</c><00:28:02.940><c> backend</c><00:28:03.299><c> at</c><00:28:03.480><c> least</c><00:28:03.600><c> for</c><00:28:03.779><c> our</c><00:28:03.960><c> stores</c> 00:28:04.190 --> 00:28:04.200 align:start position:0% on our backend at least for our stores 00:28:04.200 --> 00:28:06.649 align:start position:0% on our backend at least for our stores is<00:28:04.980><c> that</c><00:28:05.159><c> it</c><00:28:05.340><c> simply</c><00:28:05.580><c> simplifies</c><00:28:06.299><c> the</c><00:28:06.480><c> money</c> 00:28:06.649 --> 00:28:06.659 align:start position:0% is that it simply simplifies the money 00:28:06.659 --> 00:28:09.110 align:start position:0% is that it simply simplifies the money transfers<00:28:07.260><c> because</c><00:28:07.620><c> you</c><00:28:08.279><c> know</c><00:28:08.399><c> roughly</c><00:28:08.700><c> fifty</c> 00:28:09.110 --> 00:28:09.120 align:start position:0% transfers because you know roughly fifty 00:28:09.120 --> 00:28:11.210 align:start position:0% transfers because you know roughly fifty percent<00:28:09.179><c> of</c><00:28:09.600><c> my</c><00:28:10.020><c> customer</c><00:28:10.260><c> payments</c><00:28:10.980><c> when</c> 00:28:11.210 --> 00:28:11.220 align:start position:0% percent of my customer payments when 00:28:11.220 --> 00:28:12.950 align:start position:0% percent of my customer payments when they<00:28:11.399><c> buy</c><00:28:11.580><c> a</c><00:28:11.700><c> product</c><00:28:11.880><c> coming</c><00:28:12.299><c> through</c><00:28:12.539><c> PayPal</c> 00:28:12.950 --> 00:28:12.960 align:start position:0% they buy a product coming through PayPal 00:28:12.960 --> 00:28:16.190 align:start position:0% they buy a product coming through PayPal so<00:28:13.679><c> that's</c><00:28:13.860><c> sitting</c><00:28:14.279><c> in</c><00:28:14.460><c> my</c><00:28:15.000><c> PayPal</c><00:28:15.299><c> account</c> 00:28:16.190 --> 00:28:16.200 align:start position:0% so that's sitting in my PayPal account 00:28:16.200 --> 00:28:19.010 align:start position:0% so that's sitting in my PayPal account and<00:28:16.679><c> I</c><00:28:16.860><c> can</c><00:28:16.980><c> use</c><00:28:17.279><c> that</c><00:28:17.580><c> to</c><00:28:18.240><c> make</c><00:28:18.480><c> payments</c> 00:28:19.010 --> 00:28:19.020 align:start position:0% and I can use that to make payments 00:28:19.020 --> 00:28:21.289 align:start position:0% and I can use that to make payments excuse<00:28:19.860><c> me</c><00:28:19.980><c> you</c><00:28:20.520><c> can</c><00:28:20.640><c> use</c><00:28:20.820><c> that</c><00:28:21.000><c> to</c><00:28:21.179><c> make</c> 00:28:21.289 --> 00:28:21.299 align:start position:0% excuse me you can use that to make 00:28:21.299 --> 00:28:23.750 align:start position:0% excuse me you can use that to make payments<00:28:21.659><c> to</c><00:28:21.840><c> your</c><00:28:22.080><c> sourcing</c><00:28:22.620><c> agent</c><00:28:22.980><c> directly</c> 00:28:23.750 --> 00:28:23.760 align:start position:0% payments to your sourcing agent directly 00:28:23.760 --> 00:28:26.330 align:start position:0% payments to your sourcing agent directly from<00:28:24.000><c> PayPal</c><00:28:24.360><c> if</c><00:28:24.720><c> that's</c><00:28:24.899><c> possible</c><00:28:25.340><c> and</c> 00:28:26.330 --> 00:28:26.340 align:start position:0% from PayPal if that's possible and 00:28:26.340 --> 00:28:28.190 align:start position:0% from PayPal if that's possible and typically<00:28:26.700><c> that</c><00:28:27.059><c> means</c><00:28:27.299><c> no</c><00:28:27.600><c> additional</c><00:28:28.020><c> cost</c> 00:28:28.190 --> 00:28:28.200 align:start position:0% typically that means no additional cost 00:28:28.200 --> 00:28:29.210 align:start position:0% typically that means no additional cost for<00:28:28.559><c> you</c> 00:28:29.210 --> 00:28:29.220 align:start position:0% for you 00:28:29.220 --> 00:28:31.330 align:start position:0% for you now<00:28:29.640><c> if</c><00:28:29.820><c> you</c><00:28:29.940><c> have</c><00:28:30.059><c> to</c><00:28:30.179><c> do</c><00:28:30.299><c> a</c><00:28:30.539><c> wire</c><00:28:30.659><c> transfer</c> 00:28:31.330 --> 00:28:31.340 align:start position:0% now if you have to do a wire transfer 00:28:31.340 --> 00:28:34.070 align:start position:0% now if you have to do a wire transfer that<00:28:32.340><c> can</c><00:28:32.520><c> sometimes</c><00:28:33.000><c> mean</c><00:28:33.299><c> an</c><00:28:33.539><c> incremental</c> 00:28:34.070 --> 00:28:34.080 align:start position:0% that can sometimes mean an incremental 00:28:34.080 --> 00:28:35.990 align:start position:0% that can sometimes mean an incremental cost<00:28:34.320><c> for</c><00:28:34.559><c> you</c><00:28:34.679><c> but</c><00:28:34.980><c> typically</c><00:28:35.340><c> it's</c><00:28:35.520><c> not</c><00:28:35.820><c> that</c> 00:28:35.990 --> 00:28:36.000 align:start position:0% cost for you but typically it's not that 00:28:36.000 --> 00:28:38.690 align:start position:0% cost for you but typically it's not that much<00:28:36.179><c> so</c><00:28:36.779><c> make</c><00:28:36.960><c> sure</c><00:28:37.080><c> you</c><00:28:37.200><c> iron</c><00:28:37.380><c> that</c><00:28:37.679><c> out</c><00:28:37.860><c> and</c> 00:28:38.690 --> 00:28:38.700 align:start position:0% much so make sure you iron that out and 00:28:38.700 --> 00:28:40.370 align:start position:0% much so make sure you iron that out and lastly<00:28:38.940><c> check</c><00:28:39.240><c> with</c><00:28:39.419><c> them</c><00:28:39.600><c> on</c><00:28:39.899><c> how</c><00:28:40.140><c> you</c><00:28:40.260><c> can</c> 00:28:40.370 --> 00:28:40.380 align:start position:0% lastly check with them on how you can 00:28:40.380 --> 00:28:42.529 align:start position:0% lastly check with them on how you can test<00:28:40.559><c> new</c><00:28:40.860><c> products</c><00:28:41.279><c> right</c><00:28:41.520><c> you</c><00:28:42.059><c> can</c><00:28:42.179><c> leverage</c> 00:28:42.529 --> 00:28:42.539 align:start position:0% test new products right you can leverage 00:28:42.539 --> 00:28:45.289 align:start position:0% test new products right you can leverage on<00:28:42.960><c> your</c><00:28:43.080><c> sourcing</c><00:28:43.440><c> agent</c><00:28:43.860><c> to</c><00:28:44.399><c> send</c><00:28:45.120><c> them</c> 00:28:45.289 --> 00:28:45.299 align:start position:0% on your sourcing agent to send them 00:28:45.299 --> 00:28:47.930 align:start position:0% on your sourcing agent to send them products<00:28:45.720><c> of</c><00:28:45.960><c> new</c><00:28:46.500><c> angles</c><00:28:47.340><c> and</c><00:28:47.520><c> products</c><00:28:47.820><c> that</c> 00:28:47.930 --> 00:28:47.940 align:start position:0% products of new angles and products that 00:28:47.940 --> 00:28:49.430 align:start position:0% products of new angles and products that you're<00:28:48.120><c> testing</c><00:28:48.480><c> send</c><00:28:48.779><c> them</c><00:28:48.899><c> the</c><00:28:49.080><c> link</c><00:28:49.200><c> for</c> 00:28:49.430 --> 00:28:49.440 align:start position:0% you're testing send them the link for 00:28:49.440 --> 00:28:51.110 align:start position:0% you're testing send them the link for that<00:28:49.620><c> and</c><00:28:50.100><c> they</c><00:28:50.220><c> will</c><00:28:50.399><c> come</c><00:28:50.520><c> back</c><00:28:50.640><c> to</c><00:28:50.820><c> you</c><00:28:50.880><c> with</c> 00:28:51.110 --> 00:28:51.120 align:start position:0% that and they will come back to you with 00:28:51.120 --> 00:28:53.389 align:start position:0% that and they will come back to you with a<00:28:51.240><c> code</c><00:28:51.419><c> and</c><00:28:51.720><c> pricing</c><00:28:52.140><c> so</c><00:28:52.440><c> you</c><00:28:52.679><c> can</c><00:28:52.799><c> estimate</c> 00:28:53.389 --> 00:28:53.399 align:start position:0% a code and pricing so you can estimate 00:28:53.399 --> 00:28:57.289 align:start position:0% a code and pricing so you can estimate what<00:28:54.240><c> you</c><00:28:54.419><c> can</c><00:28:54.539><c> sell</c><00:28:54.840><c> that</c><00:28:55.140><c> product</c><00:28:55.380><c> at</c> 00:28:57.289 --> 00:28:57.299 align:start position:0% what you can sell that product at 00:28:57.299 --> 00:28:59.930 align:start position:0% what you can sell that product at so<00:28:58.020><c> all</c><00:28:58.440><c> of</c><00:28:58.559><c> that</c><00:28:58.740><c> is</c><00:28:59.100><c> really</c><00:28:59.340><c> you</c><00:28:59.820><c> know</c> 00:28:59.930 --> 00:28:59.940 align:start position:0% so all of that is really you know 00:28:59.940 --> 00:29:01.850 align:start position:0% so all of that is really you know possible<00:29:00.360><c> once</c><00:29:00.840><c> you</c><00:29:00.960><c> cross</c><00:29:01.200><c> about</c><00:29:01.500><c> a</c><00:29:01.679><c> ten</c> 00:29:01.850 --> 00:29:01.860 align:start position:0% possible once you cross about a ten 00:29:01.860 --> 00:29:03.470 align:start position:0% possible once you cross about a ten about<00:29:02.220><c> ten</c><00:29:02.460><c> thousand</c><00:29:02.700><c> dollars</c><00:29:02.940><c> per</c><00:29:03.120><c> month</c><00:29:03.299><c> in</c> 00:29:03.470 --> 00:29:03.480 align:start position:0% about ten thousand dollars per month in 00:29:03.480 --> 00:29:06.049 align:start position:0% about ten thousand dollars per month in sales<00:29:03.720><c> as</c><00:29:04.020><c> I</c><00:29:04.200><c> mentioned</c><00:29:04.500><c> now</c><00:29:05.220><c> what</c><00:29:05.640><c> do</c><00:29:05.760><c> you</c><00:29:05.940><c> do</c> 00:29:06.049 --> 00:29:06.059 align:start position:0% sales as I mentioned now what do you do 00:29:06.059 --> 00:29:07.789 align:start position:0% sales as I mentioned now what do you do if<00:29:06.360><c> you</c><00:29:06.480><c> have</c><00:29:06.659><c> really</c><00:29:06.840><c> scaled</c><00:29:07.320><c> successfully</c> 00:29:07.789 --> 00:29:07.799 align:start position:0% if you have really scaled successfully 00:29:07.799 --> 00:29:09.710 align:start position:0% if you have really scaled successfully and<00:29:08.220><c> you're</c><00:29:08.340><c> now</c><00:29:08.640><c> hitting</c><00:29:09.299><c> a</c><00:29:09.480><c> hundred</c> 00:29:09.710 --> 00:29:09.720 align:start position:0% and you're now hitting a hundred 00:29:09.720 --> 00:29:11.570 align:start position:0% and you're now hitting a hundred thousand<00:29:10.020><c> dollars</c><00:29:10.200><c> per</c><00:29:10.440><c> month</c><00:29:10.620><c> in</c><00:29:10.799><c> sales</c> 00:29:11.570 --> 00:29:11.580 align:start position:0% thousand dollars per month in sales 00:29:11.580 --> 00:29:14.330 align:start position:0% thousand dollars per month in sales now<00:29:12.000><c> at</c><00:29:12.360><c> that</c><00:29:12.600><c> point</c><00:29:12.899><c> even</c><00:29:13.440><c> the</c><00:29:13.860><c> sourcing</c> 00:29:14.330 --> 00:29:14.340 align:start position:0% now at that point even the sourcing 00:29:14.340 --> 00:29:18.769 align:start position:0% now at that point even the sourcing agent<00:29:14.880><c> option</c><00:29:15.620><c> can</c><00:29:16.620><c> get</c><00:29:16.980><c> quite</c><00:29:17.279><c> unwieldy</c><00:29:18.000><c> it</c> 00:29:18.769 --> 00:29:18.779 align:start position:0% agent option can get quite unwieldy it 00:29:18.779 --> 00:29:20.810 align:start position:0% agent option can get quite unwieldy it can<00:29:19.080><c> have</c><00:29:19.320><c> quite</c><00:29:19.559><c> a</c><00:29:19.679><c> lot</c><00:29:19.740><c> of</c><00:29:19.799><c> hiccups</c><00:29:20.279><c> even</c><00:29:20.520><c> at</c> 00:29:20.810 --> 00:29:20.820 align:start position:0% can have quite a lot of hiccups even at 00:29:20.820 --> 00:29:22.610 align:start position:0% can have quite a lot of hiccups even at that<00:29:21.120><c> point</c><00:29:21.299><c> when</c><00:29:21.600><c> you</c><00:29:21.720><c> reach</c><00:29:22.140><c> that</c><00:29:22.320><c> kind</c><00:29:22.500><c> of</c> 00:29:22.610 --> 00:29:22.620 align:start position:0% that point when you reach that kind of 00:29:22.620 --> 00:29:24.590 align:start position:0% that point when you reach that kind of scale<00:29:22.860><c> right</c><00:29:23.399><c> so</c><00:29:23.640><c> what</c><00:29:23.820><c> do</c><00:29:23.940><c> you</c><00:29:24.059><c> do</c><00:29:24.179><c> at</c><00:29:24.419><c> that</c> 00:29:24.590 --> 00:29:24.600 align:start position:0% scale right so what do you do at that 00:29:24.600 --> 00:29:27.950 align:start position:0% scale right so what do you do at that point<00:29:24.720><c> to</c><00:29:25.020><c> improve</c><00:29:25.380><c> things</c><00:29:25.559><c> even</c><00:29:25.860><c> further</c><00:29:26.700><c> now</c> 00:29:27.950 --> 00:29:27.960 align:start position:0% point to improve things even further now 00:29:27.960 --> 00:29:29.870 align:start position:0% point to improve things even further now here<00:29:28.620><c> are</c><00:29:28.740><c> my</c><00:29:28.860><c> here's</c><00:29:29.279><c> what</c><00:29:29.399><c> we</c><00:29:29.580><c> have</c><00:29:29.760><c> done</c> 00:29:29.870 --> 00:29:29.880 align:start position:0% here are my here's what we have done 00:29:29.880 --> 00:29:31.789 align:start position:0% here are my here's what we have done internally<00:29:30.299><c> in</c><00:29:30.539><c> our</c><00:29:30.720><c> business</c><00:29:30.899><c> that's</c><00:29:31.620><c> the</c> 00:29:31.789 --> 00:29:31.799 align:start position:0% internally in our business that's the 00:29:31.799 --> 00:29:33.049 align:start position:0% internally in our business that's the stage<00:29:32.039><c> at</c><00:29:32.220><c> which</c><00:29:32.460><c> you</c><00:29:32.640><c> should</c><00:29:32.820><c> start</c> 00:29:33.049 --> 00:29:33.059 align:start position:0% stage at which you should start 00:29:33.059 --> 00:29:35.570 align:start position:0% stage at which you should start exploring<00:29:33.840><c> how</c><00:29:34.260><c> you</c><00:29:34.500><c> can</c><00:29:34.620><c> hold</c><00:29:35.159><c> physical</c> 00:29:35.570 --> 00:29:35.580 align:start position:0% exploring how you can hold physical 00:29:35.580 --> 00:29:38.389 align:start position:0% exploring how you can hold physical inventory<00:29:36.360><c> in</c><00:29:37.260><c> the</c><00:29:37.500><c> markets</c><00:29:37.980><c> where</c><00:29:38.220><c> you're</c> 00:29:38.389 --> 00:29:38.399 align:start position:0% inventory in the markets where you're 00:29:38.399 --> 00:29:41.510 align:start position:0% inventory in the markets where you're selling<00:29:38.760><c> these</c><00:29:39.059><c> products</c><00:29:39.419><c> right</c><00:29:39.840><c> so</c><00:29:40.799><c> there</c> 00:29:41.510 --> 00:29:41.520 align:start position:0% selling these products right so there 00:29:41.520 --> 00:29:43.490 align:start position:0% selling these products right so there there's<00:29:41.820><c> a</c><00:29:42.179><c> few</c><00:29:42.299><c> major</c><00:29:42.539><c> advantages</c><00:29:43.020><c> to</c><00:29:43.260><c> that</c> 00:29:43.490 --> 00:29:43.500 align:start position:0% there's a few major advantages to that 00:29:43.500 --> 00:29:45.889 align:start position:0% there's a few major advantages to that first<00:29:43.799><c> of</c><00:29:43.980><c> all</c><00:29:44.100><c> you</c><00:29:44.640><c> can</c><00:29:44.760><c> likely</c><00:29:45.179><c> acquire</c> 00:29:45.889 --> 00:29:45.899 align:start position:0% first of all you can likely acquire 00:29:45.899 --> 00:29:47.750 align:start position:0% first of all you can likely acquire products<00:29:46.440><c> at</c><00:29:46.679><c> a</c><00:29:46.799><c> much</c><00:29:46.919><c> cheaper</c><00:29:47.220><c> price</c><00:29:47.460><c> because</c> 00:29:47.750 --> 00:29:47.760 align:start position:0% products at a much cheaper price because 00:29:47.760 --> 00:29:50.570 align:start position:0% products at a much cheaper price because you<00:29:48.000><c> can</c><00:29:48.120><c> buy</c><00:29:48.539><c> in</c><00:29:48.960><c> bulk</c><00:29:49.380><c> from</c><00:29:49.980><c> places</c><00:29:50.279><c> like</c> 00:29:50.570 --> 00:29:50.580 align:start position:0% you can buy in bulk from places like 00:29:50.580 --> 00:29:52.549 align:start position:0% you can buy in bulk from places like Alibaba<00:29:51.360><c> right</c><00:29:51.779><c> so</c><00:29:52.020><c> instead</c><00:29:52.320><c> of</c><00:29:52.380><c> going</c> 00:29:52.549 --> 00:29:52.559 align:start position:0% Alibaba right so instead of going 00:29:52.559 --> 00:29:54.830 align:start position:0% Alibaba right so instead of going through<00:29:52.740><c> the</c><00:29:52.980><c> agent</c><00:29:53.340><c> you</c><00:29:54.240><c> are</c><00:29:54.419><c> now</c><00:29:54.600><c> going</c> 00:29:54.830 --> 00:29:54.840 align:start position:0% through the agent you are now going 00:29:54.840 --> 00:29:57.049 align:start position:0% through the agent you are now going directly<00:29:55.320><c> to</c><00:29:55.559><c> the</c><00:29:55.799><c> factories</c><00:29:56.340><c> which</c><00:29:56.700><c> are</c><00:29:56.880><c> on</c> 00:29:57.049 --> 00:29:57.059 align:start position:0% directly to the factories which are on 00:29:57.059 --> 00:29:59.450 align:start position:0% directly to the factories which are on Alibaba<00:29:57.840><c> who</c><00:29:58.320><c> are</c><00:29:58.500><c> producing</c><00:29:58.799><c> these</c><00:29:59.100><c> products</c> 00:29:59.450 --> 00:29:59.460 align:start position:0% Alibaba who are producing these products 00:29:59.460 --> 00:30:01.669 align:start position:0% Alibaba who are producing these products right<00:29:59.760><c> so</c><00:30:00.600><c> again</c><00:30:00.840><c> you're</c><00:30:01.020><c> cutting</c><00:30:01.320><c> out</c><00:30:01.440><c> one</c> 00:30:01.669 --> 00:30:01.679 align:start position:0% right so again you're cutting out one 00:30:01.679 --> 00:30:03.169 align:start position:0% right so again you're cutting out one more<00:30:01.799><c> middleman</c><00:30:02.220><c> because</c><00:30:02.460><c> you</c><00:30:02.820><c> have</c><00:30:02.940><c> the</c> 00:30:03.169 --> 00:30:03.179 align:start position:0% more middleman because you have the 00:30:03.179 --> 00:30:05.029 align:start position:0% more middleman because you have the buying<00:30:03.600><c> power</c><00:30:03.779><c> with</c><00:30:04.140><c> the</c><00:30:04.380><c> amount</c><00:30:04.620><c> of</c><00:30:04.740><c> volume</c> 00:30:05.029 --> 00:30:05.039 align:start position:0% buying power with the amount of volume 00:30:05.039 --> 00:30:06.649 align:start position:0% buying power with the amount of volume you're<00:30:05.399><c> moving</c> 00:30:06.649 --> 00:30:06.659 align:start position:0% you're moving 00:30:06.659 --> 00:30:08.990 align:start position:0% you're moving third<00:30:07.260><c> secondly</c><00:30:07.799><c> once</c><00:30:08.399><c> you</c><00:30:08.520><c> have</c><00:30:08.760><c> that</c> 00:30:08.990 --> 00:30:09.000 align:start position:0% third secondly once you have that 00:30:09.000 --> 00:30:10.850 align:start position:0% third secondly once you have that inventory<00:30:09.419><c> in</c><00:30:09.840><c> the</c><00:30:10.020><c> in</c><00:30:10.260><c> the</c><00:30:10.440><c> local</c><00:30:10.500><c> market</c> 00:30:10.850 --> 00:30:10.860 align:start position:0% inventory in the in the local market 00:30:10.860 --> 00:30:13.010 align:start position:0% inventory in the in the local market maybe<00:30:11.220><c> it's</c><00:30:11.399><c> the</c><00:30:11.580><c> United</c><00:30:11.700><c> States</c><00:30:12.059><c> you</c><00:30:12.899><c> can</c> 00:30:13.010 --> 00:30:13.020 align:start position:0% maybe it's the United States you can 00:30:13.020 --> 00:30:15.230 align:start position:0% maybe it's the United States you can offer<00:30:13.559><c> faster</c><00:30:13.980><c> domestic</c><00:30:14.580><c> shipping</c><00:30:14.940><c> to</c><00:30:15.120><c> your</c> 00:30:15.230 --> 00:30:15.240 align:start position:0% offer faster domestic shipping to your 00:30:15.240 --> 00:30:17.990 align:start position:0% offer faster domestic shipping to your customers<00:30:15.600><c> so</c><00:30:16.080><c> three</c><00:30:16.320><c> to</c><00:30:16.440><c> five</c><00:30:16.620><c> days</c><00:30:16.860><c> and</c><00:30:17.700><c> that</c> 00:30:17.990 --> 00:30:18.000 align:start position:0% customers so three to five days and that 00:30:18.000 --> 00:30:20.570 align:start position:0% customers so three to five days and that can<00:30:18.360><c> mean</c><00:30:18.600><c> then</c><00:30:19.080><c> a</c><00:30:19.559><c> difference</c><00:30:19.919><c> a</c><00:30:20.340><c> huge</c> 00:30:20.570 --> 00:30:20.580 align:start position:0% can mean then a difference a huge 00:30:20.580 --> 00:30:22.669 align:start position:0% can mean then a difference a huge difference<00:30:20.760><c> to</c><00:30:21.120><c> your</c><00:30:21.240><c> customers</c><00:30:21.659><c> in</c><00:30:22.320><c> terms</c><00:30:22.559><c> of</c> 00:30:22.669 --> 00:30:22.679 align:start position:0% difference to your customers in terms of 00:30:22.679 --> 00:30:25.010 align:start position:0% difference to your customers in terms of the<00:30:22.919><c> trust</c><00:30:23.220><c> Factor</c><00:30:23.640><c> if</c><00:30:24.240><c> they</c><00:30:24.419><c> see</c><00:30:24.659><c> that</c><00:30:24.840><c> you're</c> 00:30:25.010 --> 00:30:25.020 align:start position:0% the trust Factor if they see that you're 00:30:25.020 --> 00:30:27.350 align:start position:0% the trust Factor if they see that you're shipping<00:30:25.440><c> domestically</c><00:30:25.919><c> from</c><00:30:26.100><c> the</c><00:30:26.279><c> U.S</c><00:30:26.640><c> then</c> 00:30:27.350 --> 00:30:27.360 align:start position:0% shipping domestically from the U.S then 00:30:27.360 --> 00:30:28.850 align:start position:0% shipping domestically from the U.S then and<00:30:27.659><c> you're</c><00:30:27.840><c> able</c><00:30:28.080><c> to</c><00:30:28.140><c> offer</c><00:30:28.440><c> three</c><00:30:28.620><c> to</c><00:30:28.740><c> five</c> 00:30:28.850 --> 00:30:28.860 align:start position:0% and you're able to offer three to five 00:30:28.860 --> 00:30:31.310 align:start position:0% and you're able to offer three to five day<00:30:29.039><c> shipping</c><00:30:29.520><c> you</c><00:30:30.240><c> know</c><00:30:30.360><c> they</c><00:30:30.600><c> they</c><00:30:30.899><c> think</c><00:30:31.200><c> of</c> 00:30:31.310 --> 00:30:31.320 align:start position:0% day shipping you know they they think of 00:30:31.320 --> 00:30:33.169 align:start position:0% day shipping you know they they think of you<00:30:31.500><c> as</c><00:30:31.679><c> a</c><00:30:31.860><c> trustworthy</c><00:30:32.520><c> brand</c><00:30:32.760><c> that's</c> 00:30:33.169 --> 00:30:33.179 align:start position:0% you as a trustworthy brand that's 00:30:33.179 --> 00:30:35.510 align:start position:0% you as a trustworthy brand that's somewhat<00:30:33.600><c> like</c><00:30:33.659><c> Amazon</c><00:30:33.960><c> now</c><00:30:34.440><c> able</c><00:30:35.100><c> to</c><00:30:35.220><c> offer</c> 00:30:35.510 --> 00:30:35.520 align:start position:0% somewhat like Amazon now able to offer 00:30:35.520 --> 00:30:37.370 align:start position:0% somewhat like Amazon now able to offer domestic<00:30:36.000><c> shipping</c><00:30:36.299><c> with</c><00:30:36.600><c> with</c><00:30:36.899><c> fast</c> 00:30:37.370 --> 00:30:37.380 align:start position:0% domestic shipping with with fast 00:30:37.380 --> 00:30:40.730 align:start position:0% domestic shipping with with fast shipping<00:30:37.860><c> days</c><00:30:38.039><c> right</c><00:30:38.399><c> and</c><00:30:39.360><c> lastly</c><00:30:39.720><c> at</c><00:30:40.500><c> that</c> 00:30:40.730 --> 00:30:40.740 align:start position:0% shipping days right and lastly at that 00:30:40.740 --> 00:30:42.889 align:start position:0% shipping days right and lastly at that kind<00:30:40.860><c> of</c><00:30:40.980><c> scale</c><00:30:41.279><c> you</c><00:30:41.880><c> can</c><00:30:42.000><c> typically</c><00:30:42.360><c> have</c><00:30:42.659><c> the</c> 00:30:42.889 --> 00:30:42.899 align:start position:0% kind of scale you can typically have the 00:30:42.899 --> 00:30:45.370 align:start position:0% kind of scale you can typically have the manufacturer<00:30:43.559><c> on</c><00:30:43.919><c> Alibaba</c> 00:30:45.370 --> 00:30:45.380 align:start position:0% manufacturer on Alibaba 00:30:45.380 --> 00:30:48.649 align:start position:0% manufacturer on Alibaba customize<00:30:46.380><c> and</c><00:30:47.340><c> brand</c><00:30:47.580><c> your</c><00:30:48.059><c> product</c><00:30:48.240><c> and</c> 00:30:48.649 --> 00:30:48.659 align:start position:0% customize and brand your product and 00:30:48.659 --> 00:30:51.409 align:start position:0% customize and brand your product and packaging<00:30:49.140><c> with</c><00:30:49.559><c> your</c><00:30:49.860><c> own</c><00:30:50.039><c> logos</c><00:30:50.520><c> right</c><00:30:50.880><c> so</c> 00:30:51.409 --> 00:30:51.419 align:start position:0% packaging with your own logos right so 00:30:51.419 --> 00:30:53.450 align:start position:0% packaging with your own logos right so that<00:30:51.659><c> again</c><00:30:51.840><c> is</c><00:30:52.140><c> another</c><00:30:52.260><c> way</c><00:30:52.620><c> to</c><00:30:52.919><c> really</c><00:30:53.100><c> make</c> 00:30:53.450 --> 00:30:53.460 align:start position:0% that again is another way to really make 00:30:53.460 --> 00:30:56.510 align:start position:0% that again is another way to really make your<00:30:53.760><c> store</c><00:30:54.000><c> a</c><00:30:54.720><c> lot</c><00:30:54.840><c> more</c><00:30:55.020><c> professional</c><00:30:55.980><c> and</c> 00:30:56.510 --> 00:30:56.520 align:start position:0% your store a lot more professional and 00:30:56.520 --> 00:30:58.970 align:start position:0% your store a lot more professional and make<00:30:56.700><c> sure</c><00:30:56.940><c> that</c><00:30:57.659><c> your</c><00:30:58.019><c> uh</c><00:30:58.320><c> your</c><00:30:58.679><c> look</c><00:30:58.740><c> and</c> 00:30:58.970 --> 00:30:58.980 align:start position:0% make sure that your uh your look and 00:30:58.980 --> 00:31:01.730 align:start position:0% make sure that your uh your look and feel<00:30:59.220><c> is</c><00:31:00.059><c> really</c><00:31:00.480><c> really</c><00:31:00.720><c> good</c> 00:31:01.730 --> 00:31:01.740 align:start position:0% feel is really really good 00:31:01.740 --> 00:31:04.490 align:start position:0% feel is really really good now<00:31:02.340><c> once</c><00:31:02.940><c> you</c><00:31:03.059><c> make</c><00:31:03.240><c> that</c><00:31:03.480><c> decision</c><00:31:03.840><c> you</c><00:31:04.440><c> can</c> 00:31:04.490 --> 00:31:04.500 align:start position:0% now once you make that decision you can 00:31:04.500 --> 00:31:06.649 align:start position:0% now once you make that decision you can start<00:31:04.740><c> exploring</c><00:31:05.340><c> various</c><00:31:05.820><c> domestic</c> 00:31:06.649 --> 00:31:06.659 align:start position:0% start exploring various domestic 00:31:06.659 --> 00:31:08.509 align:start position:0% start exploring various domestic fulfillment<00:31:07.200><c> options</c><00:31:07.559><c> in</c><00:31:07.860><c> the</c><00:31:08.039><c> United</c><00:31:08.100><c> States</c> 00:31:08.509 --> 00:31:08.519 align:start position:0% fulfillment options in the United States 00:31:08.519 --> 00:31:11.330 align:start position:0% fulfillment options in the United States and<00:31:09.299><c> Europe</c><00:31:09.539><c> and</c><00:31:10.260><c> the</c><00:31:10.500><c> services</c><00:31:10.679><c> that</c><00:31:11.159><c> I've</c> 00:31:11.330 --> 00:31:11.340 align:start position:0% and Europe and the services that I've 00:31:11.340 --> 00:31:13.130 align:start position:0% and Europe and the services that I've mentioned<00:31:11.760><c> here</c><00:31:12.000><c> are</c><00:31:12.299><c> shiv</c><00:31:12.659><c> Bob</c><00:31:12.840><c> dollar</c> 00:31:13.130 --> 00:31:13.140 align:start position:0% mentioned here are shiv Bob dollar 00:31:13.140 --> 00:31:15.590 align:start position:0% mentioned here are shiv Bob dollar fulfillment<00:31:13.799><c> and</c><00:31:14.519><c> Shopify</c><00:31:15.000><c> fulfillment</c> 00:31:15.590 --> 00:31:15.600 align:start position:0% fulfillment and Shopify fulfillment 00:31:15.600 --> 00:31:18.230 align:start position:0% fulfillment and Shopify fulfillment Network<00:31:15.840><c> each</c><00:31:16.740><c> of</c><00:31:16.919><c> these</c><00:31:17.159><c> are</c><00:31:17.580><c> are</c><00:31:17.820><c> very</c><00:31:18.120><c> very</c> 00:31:18.230 --> 00:31:18.240 align:start position:0% Network each of these are are very very 00:31:18.240 --> 00:31:21.590 align:start position:0% Network each of these are are very very well<00:31:18.600><c> established</c><00:31:19.320><c> uh</c><00:31:20.220><c> logistical</c><00:31:20.820><c> services</c> 00:31:21.590 --> 00:31:21.600 align:start position:0% well established uh logistical services 00:31:21.600 --> 00:31:24.590 align:start position:0% well established uh logistical services that<00:31:22.440><c> help</c><00:31:22.679><c> you</c><00:31:23.039><c> make</c><00:31:24.000><c> your</c><00:31:24.179><c> fulfillment</c> 00:31:24.590 --> 00:31:24.600 align:start position:0% that help you make your fulfillment 00:31:24.600 --> 00:31:26.230 align:start position:0% that help you make your fulfillment process<00:31:24.960><c> a</c><00:31:25.200><c> lot</c><00:31:25.260><c> smoother</c><00:31:25.620><c> on</c><00:31:25.799><c> the</c><00:31:25.919><c> back</c><00:31:26.100><c> end</c> 00:31:26.230 --> 00:31:26.240 align:start position:0% process a lot smoother on the back end 00:31:26.240 --> 00:31:28.549 align:start position:0% process a lot smoother on the back end especially<00:31:27.240><c> once</c><00:31:27.539><c> you</c><00:31:27.600><c> have</c><00:31:27.720><c> inventory</c><00:31:28.260><c> in</c> 00:31:28.549 --> 00:31:28.559 align:start position:0% especially once you have inventory in 00:31:28.559 --> 00:31:31.009 align:start position:0% especially once you have inventory in the<00:31:28.679><c> United</c><00:31:28.799><c> States</c> 00:31:31.009 --> 00:31:31.019 align:start position:0% the United States 00:31:31.019 --> 00:31:33.230 align:start position:0% the United States now<00:31:31.620><c> there's</c><00:31:31.980><c> a</c><00:31:32.159><c> few</c><00:31:32.220><c> things</c><00:31:32.399><c> to</c><00:31:32.580><c> be</c><00:31:32.700><c> aware</c><00:31:33.059><c> of</c> 00:31:33.230 --> 00:31:33.240 align:start position:0% now there's a few things to be aware of 00:31:33.240 --> 00:31:34.909 align:start position:0% now there's a few things to be aware of when<00:31:33.600><c> you're</c><00:31:33.779><c> reaching</c><00:31:34.200><c> out</c><00:31:34.380><c> to</c><00:31:34.620><c> these</c> 00:31:34.909 --> 00:31:34.919 align:start position:0% when you're reaching out to these 00:31:34.919 --> 00:31:36.409 align:start position:0% when you're reaching out to these service<00:31:35.220><c> providers</c><00:31:35.760><c> that</c><00:31:35.940><c> I</c><00:31:36.059><c> mentioned</c><00:31:36.299><c> on</c> 00:31:36.409 --> 00:31:36.419 align:start position:0% service providers that I mentioned on 00:31:36.419 --> 00:31:39.289 align:start position:0% service providers that I mentioned on the<00:31:36.840><c> last</c><00:31:36.960><c> slide</c><00:31:37.320><c> you</c><00:31:38.100><c> have</c><00:31:38.220><c> to</c><00:31:38.340><c> be</c><00:31:38.519><c> careful</c><00:31:38.880><c> of</c> 00:31:39.289 --> 00:31:39.299 align:start position:0% the last slide you have to be careful of 00:31:39.299 --> 00:31:41.570 align:start position:0% the last slide you have to be careful of monthly<00:31:39.960><c> minimum</c><00:31:40.380><c> requirements</c><00:31:40.980><c> some</c><00:31:41.460><c> of</c> 00:31:41.570 --> 00:31:41.580 align:start position:0% monthly minimum requirements some of 00:31:41.580 --> 00:31:43.970 align:start position:0% monthly minimum requirements some of them<00:31:41.760><c> do</c><00:31:42.120><c> have</c><00:31:42.360><c> monthly</c><00:31:42.960><c> minimums</c><00:31:43.620><c> that</c><00:31:43.799><c> you</c> 00:31:43.970 --> 00:31:43.980 align:start position:0% them do have monthly minimums that you 00:31:43.980 --> 00:31:46.970 align:start position:0% them do have monthly minimums that you have<00:31:44.159><c> to</c><00:31:44.460><c> agree</c><00:31:44.820><c> to</c><00:31:45.059><c> again</c><00:31:45.840><c> because</c><00:31:46.440><c> anything</c> 00:31:46.970 --> 00:31:46.980 align:start position:0% have to agree to again because anything 00:31:46.980 --> 00:31:49.970 align:start position:0% have to agree to again because anything less<00:31:47.340><c> than</c><00:31:47.580><c> that</c><00:31:47.960><c> is</c><00:31:48.960><c> not</c><00:31:49.200><c> profitable</c><00:31:49.740><c> for</c> 00:31:49.970 --> 00:31:49.980 align:start position:0% less than that is not profitable for 00:31:49.980 --> 00:31:50.690 align:start position:0% less than that is not profitable for them 00:31:50.690 --> 00:31:50.700 align:start position:0% them 00:31:50.700 --> 00:31:52.970 align:start position:0% them some<00:31:51.179><c> of</c><00:31:51.299><c> them</c><00:31:51.419><c> have</c><00:31:51.779><c> onboarding</c><00:31:52.440><c> fees</c><00:31:52.740><c> up</c> 00:31:52.970 --> 00:31:52.980 align:start position:0% some of them have onboarding fees up 00:31:52.980 --> 00:31:55.029 align:start position:0% some of them have onboarding fees up front<00:31:53.159><c> that</c><00:31:53.820><c> you</c><00:31:53.940><c> need</c><00:31:54.059><c> to</c><00:31:54.179><c> be</c><00:31:54.360><c> aware</c><00:31:54.600><c> of</c><00:31:54.720><c> again</c> 00:31:55.029 --> 00:31:55.039 align:start position:0% front that you need to be aware of again 00:31:55.039 --> 00:31:57.889 align:start position:0% front that you need to be aware of again uh<00:31:56.039><c> you</c><00:31:56.399><c> can</c><00:31:56.519><c> ask</c><00:31:56.760><c> them</c><00:31:57.000><c> make</c><00:31:57.360><c> sure</c><00:31:57.480><c> you</c><00:31:57.720><c> ask</c> 00:31:57.889 --> 00:31:57.899 align:start position:0% uh you can ask them make sure you ask 00:31:57.899 --> 00:31:59.870 align:start position:0% uh you can ask them make sure you ask them<00:31:58.080><c> what</c><00:31:58.440><c> their</c><00:31:58.740><c> promise</c><00:31:59.220><c> delivery</c> 00:31:59.870 --> 00:31:59.880 align:start position:0% them what their promise delivery 00:31:59.880 --> 00:32:02.149 align:start position:0% them what their promise delivery standards<00:32:00.360><c> are</c><00:32:00.600><c> you</c><00:32:01.140><c> know</c><00:32:01.200><c> is</c><00:32:01.380><c> it</c><00:32:01.620><c> is</c><00:32:01.860><c> it</c><00:32:02.039><c> two</c> 00:32:02.149 --> 00:32:02.159 align:start position:0% standards are you know is it is it two 00:32:02.159 --> 00:32:03.649 align:start position:0% standards are you know is it is it two day<00:32:02.399><c> do</c><00:32:02.640><c> they</c><00:32:02.820><c> have</c><00:32:02.940><c> a</c><00:32:03.000><c> two-day</c><00:32:03.299><c> shipping</c> 00:32:03.649 --> 00:32:03.659 align:start position:0% day do they have a two-day shipping 00:32:03.659 --> 00:32:05.930 align:start position:0% day do they have a two-day shipping option<00:32:04.019><c> how</c><00:32:04.679><c> much</c><00:32:04.860><c> will</c><00:32:05.159><c> that</c><00:32:05.340><c> cost</c><00:32:05.580><c> do</c><00:32:05.820><c> they</c> 00:32:05.930 --> 00:32:05.940 align:start position:0% option how much will that cost do they 00:32:05.940 --> 00:32:07.250 align:start position:0% option how much will that cost do they have<00:32:06.059><c> a</c><00:32:06.120><c> three</c><00:32:06.240><c> to</c><00:32:06.360><c> five</c><00:32:06.539><c> day</c><00:32:06.659><c> shipping</c><00:32:07.019><c> option</c> 00:32:07.250 --> 00:32:07.260 align:start position:0% have a three to five day shipping option 00:32:07.260 --> 00:32:09.470 align:start position:0% have a three to five day shipping option how<00:32:07.559><c> much</c><00:32:07.679><c> will</c><00:32:07.919><c> that</c><00:32:08.100><c> cost</c> 00:32:09.470 --> 00:32:09.480 align:start position:0% how much will that cost 00:32:09.480 --> 00:32:12.470 align:start position:0% how much will that cost um<00:32:09.539><c> ask</c><00:32:10.440><c> them</c><00:32:10.559><c> of</c><00:32:10.860><c> course</c><00:32:10.980><c> about</c><00:32:11.480><c> inventory</c> 00:32:12.470 --> 00:32:12.480 align:start position:0% um ask them of course about inventory 00:32:12.480 --> 00:32:15.350 align:start position:0% um ask them of course about inventory storage<00:32:13.080><c> fees</c><00:32:13.679><c> because</c><00:32:14.340><c> you'll</c><00:32:14.820><c> be</c><00:32:14.940><c> putting</c> 00:32:15.350 --> 00:32:15.360 align:start position:0% storage fees because you'll be putting 00:32:15.360 --> 00:32:17.210 align:start position:0% storage fees because you'll be putting your<00:32:15.600><c> product</c><00:32:15.840><c> in</c><00:32:16.260><c> their</c><00:32:16.440><c> warehouse</c><00:32:16.860><c> and</c> 00:32:17.210 --> 00:32:17.220 align:start position:0% your product in their warehouse and 00:32:17.220 --> 00:32:19.310 align:start position:0% your product in their warehouse and that's<00:32:17.399><c> not</c><00:32:17.640><c> for</c><00:32:17.880><c> free</c><00:32:18.000><c> again</c><00:32:18.419><c> they</c><00:32:19.140><c> will</c> 00:32:19.310 --> 00:32:19.320 align:start position:0% that's not for free again they will 00:32:19.320 --> 00:32:21.590 align:start position:0% that's not for free again they will charge<00:32:19.559><c> you</c><00:32:19.740><c> for</c><00:32:20.039><c> ongoing</c><00:32:20.519><c> storage</c><00:32:20.820><c> fee</c><00:32:21.299><c> as</c> 00:32:21.590 --> 00:32:21.600 align:start position:0% charge you for ongoing storage fee as 00:32:21.600 --> 00:32:23.930 align:start position:0% charge you for ongoing storage fee as long<00:32:21.779><c> as</c><00:32:21.960><c> you</c><00:32:22.260><c> have</c><00:32:22.440><c> your</c><00:32:22.740><c> product</c><00:32:22.980><c> taking</c><00:32:23.580><c> up</c> 00:32:23.930 --> 00:32:23.940 align:start position:0% long as you have your product taking up 00:32:23.940 --> 00:32:26.210 align:start position:0% long as you have your product taking up space<00:32:24.179><c> in</c><00:32:24.600><c> their</c><00:32:24.720><c> warehouse</c><00:32:25.140><c> right</c><00:32:25.740><c> so</c><00:32:25.980><c> make</c> 00:32:26.210 --> 00:32:26.220 align:start position:0% space in their warehouse right so make 00:32:26.220 --> 00:32:28.789 align:start position:0% space in their warehouse right so make sure<00:32:26.340><c> you</c><00:32:26.640><c> you</c><00:32:26.940><c> really</c><00:32:27.240><c> clarify</c><00:32:27.779><c> each</c><00:32:28.679><c> of</c> 00:32:28.789 --> 00:32:28.799 align:start position:0% sure you you really clarify each of 00:32:28.799 --> 00:32:30.950 align:start position:0% sure you you really clarify each of those<00:32:28.980><c> different</c><00:32:29.340><c> fees</c><00:32:29.940><c> because</c><00:32:30.539><c> that</c><00:32:30.779><c> will</c> 00:32:30.950 --> 00:32:30.960 align:start position:0% those different fees because that will 00:32:30.960 --> 00:32:32.810 align:start position:0% those different fees because that will have<00:32:31.140><c> an</c><00:32:31.260><c> impact</c><00:32:31.559><c> on</c><00:32:31.860><c> your</c><00:32:32.039><c> profit</c><00:32:32.460><c> and</c><00:32:32.580><c> loss</c> 00:32:32.810 --> 00:32:32.820 align:start position:0% have an impact on your profit and loss 00:32:32.820 --> 00:32:34.250 align:start position:0% have an impact on your profit and loss at<00:32:32.940><c> the</c><00:32:33.059><c> end</c><00:32:33.120><c> of</c><00:32:33.240><c> the</c><00:32:33.299><c> day</c> 00:32:34.250 --> 00:32:34.260 align:start position:0% at the end of the day 00:32:34.260 --> 00:32:36.230 align:start position:0% at the end of the day and<00:32:34.980><c> also</c><00:32:35.340><c> make</c><00:32:35.519><c> sure</c><00:32:35.640><c> to</c><00:32:35.760><c> fully</c><00:32:36.059><c> understand</c> 00:32:36.230 --> 00:32:36.240 align:start position:0% and also make sure to fully understand 00:32:36.240 --> 00:32:39.289 align:start position:0% and also make sure to fully understand the<00:32:36.840><c> onboarding</c><00:32:37.440><c> process</c><00:32:37.740><c> how</c><00:32:38.640><c> do</c><00:32:38.880><c> you</c><00:32:39.120><c> send</c> 00:32:39.289 --> 00:32:39.299 align:start position:0% the onboarding process how do you send 00:32:39.299 --> 00:32:41.870 align:start position:0% the onboarding process how do you send them<00:32:39.480><c> inventory</c><00:32:40.080><c> right</c><00:32:40.620><c> how</c><00:32:40.980><c> do</c><00:32:41.220><c> they</c><00:32:41.460><c> onboard</c> 00:32:41.870 --> 00:32:41.880 align:start position:0% them inventory right how do they onboard 00:32:41.880 --> 00:32:43.970 align:start position:0% them inventory right how do they onboard it<00:32:42.059><c> how</c><00:32:42.360><c> do</c><00:32:42.480><c> they</c><00:32:42.659><c> integrate</c><00:32:43.080><c> it</c><00:32:43.200><c> into</c><00:32:43.559><c> their</c> 00:32:43.970 --> 00:32:43.980 align:start position:0% it how do they integrate it into their 00:32:43.980 --> 00:32:46.970 align:start position:0% it how do they integrate it into their system<00:32:44.240><c> how</c><00:32:45.240><c> long</c><00:32:45.480><c> does</c><00:32:45.779><c> it</c><00:32:45.960><c> take</c><00:32:46.200><c> right</c><00:32:46.740><c> so</c> 00:32:46.970 --> 00:32:46.980 align:start position:0% system how long does it take right so 00:32:46.980 --> 00:32:48.529 align:start position:0% system how long does it take right so all<00:32:47.159><c> of</c><00:32:47.340><c> those</c><00:32:47.460><c> time</c><00:32:47.700><c> frames</c><00:32:48.059><c> are</c><00:32:48.240><c> important</c> 00:32:48.529 --> 00:32:48.539 align:start position:0% all of those time frames are important 00:32:48.539 --> 00:32:50.810 align:start position:0% all of those time frames are important to<00:32:48.659><c> understand</c><00:32:48.840><c> so</c><00:32:49.320><c> that</c><00:32:49.500><c> you</c><00:32:49.799><c> know</c><00:32:49.980><c> how</c><00:32:50.640><c> far</c> 00:32:50.810 --> 00:32:50.820 align:start position:0% to understand so that you know how far 00:32:50.820 --> 00:32:53.570 align:start position:0% to understand so that you know how far ahead<00:32:51.179><c> by</c><00:32:51.600><c> that</c><00:32:51.899><c> inventory</c><00:32:52.380><c> before</c><00:32:53.220><c> your</c> 00:32:53.570 --> 00:32:53.580 align:start position:0% ahead by that inventory before your 00:32:53.580 --> 00:32:54.830 align:start position:0% ahead by that inventory before your sales<00:32:53.760><c> come</c><00:32:54.120><c> in</c> 00:32:54.830 --> 00:32:54.840 align:start position:0% sales come in 00:32:54.840 --> 00:32:57.049 align:start position:0% sales come in so<00:32:55.260><c> as</c><00:32:55.380><c> I</c><00:32:55.559><c> mentioned</c><00:32:55.740><c> there's</c><00:32:55.980><c> very</c><00:32:56.279><c> lots</c><00:32:57.000><c> of</c> 00:32:57.049 --> 00:32:57.059 align:start position:0% so as I mentioned there's very lots of 00:32:57.059 --> 00:32:59.269 align:start position:0% so as I mentioned there's very lots of advantage<00:32:57.480><c> to</c><00:32:57.779><c> that</c><00:32:57.960><c> but</c><00:32:58.260><c> the</c><00:32:58.559><c> major</c><00:32:58.740><c> downside</c> 00:32:59.269 --> 00:32:59.279 align:start position:0% advantage to that but the major downside 00:32:59.279 --> 00:33:01.730 align:start position:0% advantage to that but the major downside is<00:32:59.519><c> that</c><00:32:59.760><c> you're</c><00:33:00.000><c> locking</c><00:33:00.419><c> up</c><00:33:00.539><c> that</c><00:33:00.779><c> money</c><00:33:01.019><c> and</c> 00:33:01.730 --> 00:33:01.740 align:start position:0% is that you're locking up that money and 00:33:01.740 --> 00:33:03.710 align:start position:0% is that you're locking up that money and that's<00:33:01.980><c> a</c><00:33:02.159><c> direct</c><00:33:02.279><c> impact</c><00:33:02.760><c> on</c><00:33:03.059><c> your</c><00:33:03.240><c> cash</c><00:33:03.480><c> flow</c> 00:33:03.710 --> 00:33:03.720 align:start position:0% that's a direct impact on your cash flow 00:33:03.720 --> 00:33:06.649 align:start position:0% that's a direct impact on your cash flow and<00:33:04.440><c> for</c><00:33:04.679><c> an</c><00:33:04.799><c> e-commerce</c><00:33:05.220><c> business</c><00:33:05.460><c> it</c><00:33:06.179><c> it's</c> 00:33:06.649 --> 00:33:06.659 align:start position:0% and for an e-commerce business it it's 00:33:06.659 --> 00:33:09.769 align:start position:0% and for an e-commerce business it it's cash<00:33:07.019><c> flow</c><00:33:07.260><c> is</c><00:33:07.500><c> everything</c><00:33:07.919><c> everything</c><00:33:08.880><c> so</c> 00:33:09.769 --> 00:33:09.779 align:start position:0% cash flow is everything everything so 00:33:09.779 --> 00:33:11.450 align:start position:0% cash flow is everything everything so really<00:33:10.019><c> you</c><00:33:10.260><c> have</c><00:33:10.380><c> to</c><00:33:10.500><c> be</c><00:33:10.620><c> very</c><00:33:10.860><c> careful</c><00:33:11.159><c> of</c> 00:33:11.450 --> 00:33:11.460 align:start position:0% really you have to be very careful of 00:33:11.460 --> 00:33:13.970 align:start position:0% really you have to be very careful of the<00:33:11.880><c> timelines</c><00:33:12.360><c> and</c><00:33:12.960><c> as</c><00:33:13.140><c> I</c><00:33:13.260><c> mentioned</c><00:33:13.620><c> you</c> 00:33:13.970 --> 00:33:13.980 align:start position:0% the timelines and as I mentioned you 00:33:13.980 --> 00:33:15.409 align:start position:0% the timelines and as I mentioned you have<00:33:14.159><c> to</c><00:33:14.279><c> take</c><00:33:14.340><c> into</c><00:33:14.519><c> account</c><00:33:14.700><c> how</c><00:33:15.120><c> long</c><00:33:15.240><c> it</c> 00:33:15.409 --> 00:33:15.419 align:start position:0% have to take into account how long it 00:33:15.419 --> 00:33:17.930 align:start position:0% have to take into account how long it takes<00:33:15.600><c> for</c><00:33:15.899><c> the</c><00:33:16.019><c> company</c><00:33:16.200><c> to</c><00:33:16.620><c> onboard</c><00:33:17.100><c> your</c> 00:33:17.930 --> 00:33:17.940 align:start position:0% takes for the company to onboard your 00:33:17.940 --> 00:33:20.090 align:start position:0% takes for the company to onboard your inventory<00:33:18.299><c> into</c><00:33:18.539><c> the</c><00:33:18.779><c> systems</c><00:33:19.260><c> how</c><00:33:19.799><c> long</c><00:33:19.919><c> it</c> 00:33:20.090 --> 00:33:20.100 align:start position:0% inventory into the systems how long it 00:33:20.100 --> 00:33:23.330 align:start position:0% inventory into the systems how long it will<00:33:20.279><c> take</c><00:33:20.700><c> you</c><00:33:21.539><c> to</c><00:33:22.019><c> get</c><00:33:22.200><c> the</c><00:33:22.500><c> product</c><00:33:22.679><c> out</c><00:33:23.159><c> of</c> 00:33:23.330 --> 00:33:23.340 align:start position:0% will take you to get the product out of 00:33:23.340 --> 00:33:26.570 align:start position:0% will take you to get the product out of China<00:33:23.700><c> to</c><00:33:24.539><c> your</c><00:33:24.779><c> domestic</c><00:33:25.260><c> Market</c><00:33:25.519><c> you</c><00:33:26.519><c> know</c> 00:33:26.570 --> 00:33:26.580 align:start position:0% China to your domestic Market you know 00:33:26.580 --> 00:33:29.630 align:start position:0% China to your domestic Market you know the<00:33:26.820><c> the</c><00:33:26.940><c> Customs</c><00:33:27.779><c> times</c><00:33:28.039><c> you</c><00:33:29.039><c> you</c><00:33:29.159><c> have</c><00:33:29.460><c> to</c> 00:33:29.630 --> 00:33:29.640 align:start position:0% the the Customs times you you have to 00:33:29.640 --> 00:33:33.710 align:start position:0% the the Customs times you you have to assume<00:33:30.179><c> that</c><00:33:30.539><c> hiccups</c><00:33:31.320><c> will</c><00:33:31.679><c> happen</c><00:33:32.039><c> Okay</c> 00:33:33.710 --> 00:33:33.720 align:start position:0% assume that hiccups will happen Okay 00:33:33.720 --> 00:33:36.649 align:start position:0% assume that hiccups will happen Okay um<00:33:33.779><c> it's</c><00:33:34.500><c> very</c><00:33:34.860><c> rare</c><00:33:35.580><c> almost</c><00:33:35.880><c> that</c><00:33:36.360><c> everything</c> 00:33:36.649 --> 00:33:36.659 align:start position:0% um it's very rare almost that everything 00:33:36.659 --> 00:33:38.810 align:start position:0% um it's very rare almost that everything goes<00:33:37.080><c> very</c><00:33:37.200><c> smoothly</c><00:33:37.559><c> so</c><00:33:37.860><c> assume</c><00:33:38.399><c> that</c><00:33:38.640><c> you</c> 00:33:38.810 --> 00:33:38.820 align:start position:0% goes very smoothly so assume that you 00:33:38.820 --> 00:33:41.330 align:start position:0% goes very smoothly so assume that you will<00:33:39.059><c> you</c><00:33:39.419><c> will</c><00:33:39.539><c> have</c><00:33:39.720><c> interruptions</c><00:33:40.380><c> in</c><00:33:41.159><c> this</c> 00:33:41.330 --> 00:33:41.340 align:start position:0% will you will have interruptions in this 00:33:41.340 --> 00:33:44.330 align:start position:0% will you will have interruptions in this process<00:33:41.640><c> and</c><00:33:42.179><c> plan</c><00:33:42.480><c> for</c><00:33:42.720><c> them</c><00:33:42.899><c> right</c><00:33:43.620><c> plan</c><00:33:44.039><c> for</c> 00:33:44.330 --> 00:33:44.340 align:start position:0% process and plan for them right plan for 00:33:44.340 --> 00:33:46.490 align:start position:0% process and plan for them right plan for the<00:33:44.519><c> day</c><00:33:44.700><c> when</c><00:33:45.120><c> your</c><00:33:45.600><c> goods</c><00:33:45.960><c> are</c><00:33:46.080><c> stuck</c><00:33:46.320><c> in</c> 00:33:46.490 --> 00:33:46.500 align:start position:0% the day when your goods are stuck in 00:33:46.500 --> 00:33:48.889 align:start position:0% the day when your goods are stuck in customs<00:33:47.039><c> in</c><00:33:47.580><c> the</c><00:33:47.700><c> United</c><00:33:47.820><c> States</c><00:33:48.179><c> what</c><00:33:48.659><c> will</c> 00:33:48.889 --> 00:33:48.899 align:start position:0% customs in the United States what will 00:33:48.899 --> 00:33:51.110 align:start position:0% customs in the United States what will you<00:33:49.080><c> do</c><00:33:49.200><c> at</c><00:33:49.500><c> that</c><00:33:49.679><c> point</c><00:33:49.860><c> do</c><00:33:50.580><c> you</c><00:33:50.760><c> already</c><00:33:50.880><c> have</c> 00:33:51.110 --> 00:33:51.120 align:start position:0% you do at that point do you already have 00:33:51.120 --> 00:33:53.090 align:start position:0% you do at that point do you already have some<00:33:51.360><c> stock</c><00:33:51.600><c> in</c><00:33:51.899><c> the</c><00:33:52.019><c> warehouse</c><00:33:52.320><c> do</c><00:33:52.679><c> you</c><00:33:52.919><c> have</c> 00:33:53.090 --> 00:33:53.100 align:start position:0% some stock in the warehouse do you have 00:33:53.100 --> 00:33:54.769 align:start position:0% some stock in the warehouse do you have some<00:33:53.399><c> alternative</c><00:33:53.940><c> means</c><00:33:54.360><c> of</c><00:33:54.480><c> fulfill</c> 00:33:54.769 --> 00:33:54.779 align:start position:0% some alternative means of fulfill 00:33:54.779 --> 00:33:57.049 align:start position:0% some alternative means of fulfill development<00:33:55.380><c> that</c><00:33:56.159><c> can</c><00:33:56.399><c> keep</c><00:33:56.640><c> your</c><00:33:56.880><c> supply</c> 00:33:57.049 --> 00:33:57.059 align:start position:0% development that can keep your supply 00:33:57.059 --> 00:33:58.250 align:start position:0% development that can keep your supply chain<00:33:57.419><c> going</c> 00:33:58.250 --> 00:33:58.260 align:start position:0% chain going 00:33:58.260 --> 00:34:00.409 align:start position:0% chain going right<00:33:58.860><c> sometimes</c><00:33:59.340><c> there</c><00:33:59.820><c> may</c><00:34:00.000><c> be</c><00:34:00.120><c> export</c> 00:34:00.409 --> 00:34:00.419 align:start position:0% right sometimes there may be export 00:34:00.419 --> 00:34:03.289 align:start position:0% right sometimes there may be export delays<00:34:00.899><c> from</c><00:34:01.080><c> from</c><00:34:01.440><c> the</c><00:34:01.740><c> Chinese</c><00:34:01.860><c> side</c><00:34:02.279><c> so</c><00:34:03.000><c> you</c> 00:34:03.289 --> 00:34:03.299 align:start position:0% delays from from the Chinese side so you 00:34:03.299 --> 00:34:04.730 align:start position:0% delays from from the Chinese side so you really<00:34:03.539><c> have</c><00:34:03.720><c> to</c><00:34:03.899><c> think</c><00:34:04.080><c> about</c><00:34:04.260><c> all</c><00:34:04.559><c> those</c> 00:34:04.730 --> 00:34:04.740 align:start position:0% really have to think about all those 00:34:04.740 --> 00:34:07.070 align:start position:0% really have to think about all those aspects<00:34:05.340><c> talk</c><00:34:05.640><c> to</c><00:34:05.880><c> your</c><00:34:06.120><c> uh</c><00:34:06.779><c> you</c><00:34:06.960><c> know</c> 00:34:07.070 --> 00:34:07.080 align:start position:0% aspects talk to your uh you know 00:34:07.080 --> 00:34:08.450 align:start position:0% aspects talk to your uh you know sometimes<00:34:07.380><c> your</c><00:34:07.559><c> sourcing</c><00:34:07.980><c> agents</c><00:34:08.280><c> can</c> 00:34:08.450 --> 00:34:08.460 align:start position:0% sometimes your sourcing agents can 00:34:08.460 --> 00:34:09.770 align:start position:0% sometimes your sourcing agents can actually<00:34:08.639><c> help</c><00:34:08.820><c> you</c><00:34:09.000><c> with</c><00:34:09.179><c> this</c><00:34:09.419><c> process</c> 00:34:09.770 --> 00:34:09.780 align:start position:0% actually help you with this process 00:34:09.780 --> 00:34:12.109 align:start position:0% actually help you with this process because<00:34:10.679><c> they</c><00:34:11.040><c> they</c><00:34:11.280><c> deal</c><00:34:11.579><c> with</c><00:34:11.879><c> these</c> 00:34:12.109 --> 00:34:12.119 align:start position:0% because they they deal with these 00:34:12.119 --> 00:34:14.270 align:start position:0% because they they deal with these Customs<00:34:12.540><c> process</c><00:34:12.899><c> sometimes</c><00:34:13.440><c> quite</c><00:34:13.919><c> quite</c> 00:34:14.270 --> 00:34:14.280 align:start position:0% Customs process sometimes quite quite 00:34:14.280 --> 00:34:17.690 align:start position:0% Customs process sometimes quite quite often<00:34:14.579><c> so</c><00:34:15.359><c> talk</c><00:34:15.780><c> to</c><00:34:15.960><c> as</c><00:34:16.260><c> many</c><00:34:16.500><c> different</c><00:34:16.859><c> uh</c> 00:34:17.690 --> 00:34:17.700 align:start position:0% often so talk to as many different uh 00:34:17.700 --> 00:34:20.329 align:start position:0% often so talk to as many different uh sources<00:34:18.240><c> as</c><00:34:18.480><c> you</c><00:34:18.720><c> can</c><00:34:18.899><c> to</c><00:34:19.679><c> really</c><00:34:19.800><c> streamline</c> 00:34:20.329 --> 00:34:20.339 align:start position:0% sources as you can to really streamline 00:34:20.339 --> 00:34:23.089 align:start position:0% sources as you can to really streamline the<00:34:20.579><c> process</c><00:34:20.879><c> and</c><00:34:21.599><c> prepare</c><00:34:22.440><c> for</c><00:34:22.980><c> the</c> 00:34:23.089 --> 00:34:23.099 align:start position:0% the process and prepare for the 00:34:23.099 --> 00:34:25.190 align:start position:0% the process and prepare for the eventuality<00:34:23.700><c> that</c><00:34:24.179><c> sometimes</c><00:34:24.599><c> you</c><00:34:24.839><c> you</c><00:34:25.020><c> will</c> 00:34:25.190 --> 00:34:25.200 align:start position:0% eventuality that sometimes you you will 00:34:25.200 --> 00:34:27.710 align:start position:0% eventuality that sometimes you you will get<00:34:25.379><c> hiccups</c><00:34:25.859><c> in</c><00:34:26.159><c> your</c><00:34:26.399><c> in</c><00:34:27.000><c> your</c><00:34:27.240><c> importing</c> 00:34:27.710 --> 00:34:27.720 align:start position:0% get hiccups in your in your importing 00:34:27.720 --> 00:34:29.510 align:start position:0% get hiccups in your in your importing process 00:34:29.510 --> 00:34:29.520 align:start position:0% process 00:34:29.520 --> 00:34:31.970 align:start position:0% process now<00:34:30.300><c> let's</c><00:34:30.899><c> talk</c><00:34:31.139><c> about</c><00:34:31.260><c> the</c><00:34:31.500><c> secret</c><00:34:31.679><c> sauce</c> 00:34:31.970 --> 00:34:31.980 align:start position:0% now let's talk about the secret sauce 00:34:31.980 --> 00:34:33.710 align:start position:0% now let's talk about the secret sauce okay<00:34:32.280><c> I've</c><00:34:32.639><c> talked</c><00:34:32.940><c> about</c><00:34:33.000><c> different</c><00:34:33.359><c> supply</c> 00:34:33.710 --> 00:34:33.720 align:start position:0% okay I've talked about different supply 00:34:33.720 --> 00:34:35.930 align:start position:0% okay I've talked about different supply chain<00:34:34.020><c> options</c><00:34:34.440><c> for</c><00:34:34.740><c> you</c><00:34:34.919><c> at</c><00:34:35.760><c> different</c> 00:34:35.930 --> 00:34:35.940 align:start position:0% chain options for you at different 00:34:35.940 --> 00:34:37.490 align:start position:0% chain options for you at different stages<00:34:36.179><c> of</c><00:34:36.480><c> your</c><00:34:36.720><c> business</c> 00:34:37.490 --> 00:34:37.500 align:start position:0% stages of your business 00:34:37.500 --> 00:34:40.010 align:start position:0% stages of your business now<00:34:38.099><c> the</c><00:34:38.399><c> secret</c><00:34:38.520><c> sauce</c><00:34:38.820><c> in</c><00:34:39.119><c> my</c><00:34:39.300><c> opinion</c><00:34:39.599><c> is</c> 00:34:40.010 --> 00:34:40.020 align:start position:0% now the secret sauce in my opinion is 00:34:40.020 --> 00:34:43.250 align:start position:0% now the secret sauce in my opinion is that<00:34:40.320><c> service</c><00:34:40.619><c> trumps</c><00:34:41.399><c> speed</c><00:34:41.879><c> okay</c><00:34:42.480><c> in</c><00:34:43.139><c> all</c> 00:34:43.250 --> 00:34:43.260 align:start position:0% that service trumps speed okay in all 00:34:43.260 --> 00:34:45.470 align:start position:0% that service trumps speed okay in all the<00:34:43.379><c> previous</c><00:34:43.500><c> options</c><00:34:44.220><c> the</c><00:34:44.579><c> focus</c><00:34:44.879><c> was</c><00:34:45.179><c> the</c> 00:34:45.470 --> 00:34:45.480 align:start position:0% the previous options the focus was the 00:34:45.480 --> 00:34:48.710 align:start position:0% the previous options the focus was the speed<00:34:45.720><c> of</c><00:34:45.960><c> fulfillment</c><00:34:46.500><c> but</c><00:34:47.339><c> generally</c><00:34:47.940><c> you</c> 00:34:48.710 --> 00:34:48.720 align:start position:0% speed of fulfillment but generally you 00:34:48.720 --> 00:34:51.050 align:start position:0% speed of fulfillment but generally you would<00:34:48.899><c> be</c><00:34:49.020><c> surprised</c><00:34:49.560><c> at</c><00:34:49.740><c> how</c><00:34:50.159><c> patient</c><00:34:50.700><c> your</c> 00:34:51.050 --> 00:34:51.060 align:start position:0% would be surprised at how patient your 00:34:51.060 --> 00:34:53.450 align:start position:0% would be surprised at how patient your customers<00:34:51.419><c> can</c><00:34:51.720><c> be</c><00:34:51.899><c> as</c><00:34:52.679><c> long</c><00:34:52.859><c> as</c><00:34:52.980><c> they</c><00:34:53.280><c> know</c> 00:34:53.450 --> 00:34:53.460 align:start position:0% customers can be as long as they know 00:34:53.460 --> 00:34:55.490 align:start position:0% customers can be as long as they know what<00:34:53.760><c> to</c><00:34:53.940><c> expect</c><00:34:54.119><c> right</c><00:34:54.780><c> in</c><00:34:55.079><c> terms</c><00:34:55.200><c> of</c><00:34:55.320><c> your</c> 00:34:55.490 --> 00:34:55.500 align:start position:0% what to expect right in terms of your 00:34:55.500 --> 00:34:57.710 align:start position:0% what to expect right in terms of your delivery<00:34:55.919><c> time</c><00:34:56.099><c> frame</c><00:34:56.460><c> so</c><00:34:57.000><c> make</c><00:34:57.180><c> sure</c><00:34:57.359><c> you're</c> 00:34:57.710 --> 00:34:57.720 align:start position:0% delivery time frame so make sure you're 00:34:57.720 --> 00:35:00.290 align:start position:0% delivery time frame so make sure you're very<00:34:57.960><c> empathetic</c><00:34:58.800><c> with</c><00:34:58.980><c> them</c><00:34:59.300><c> prioritize</c> 00:35:00.290 --> 00:35:00.300 align:start position:0% very empathetic with them prioritize 00:35:00.300 --> 00:35:02.450 align:start position:0% very empathetic with them prioritize customer<00:35:00.660><c> service</c><00:35:01.079><c> really</c><00:35:01.619><c> that</c><00:35:02.040><c> is</c><00:35:02.160><c> the</c> 00:35:02.450 --> 00:35:02.460 align:start position:0% customer service really that is the 00:35:02.460 --> 00:35:04.550 align:start position:0% customer service really that is the biggest<00:35:02.640><c> thing</c><00:35:03.000><c> that</c><00:35:03.240><c> I</c><00:35:03.359><c> can</c><00:35:03.480><c> tell</c><00:35:03.660><c> you</c><00:35:03.780><c> and</c> 00:35:04.550 --> 00:35:04.560 align:start position:0% biggest thing that I can tell you and 00:35:04.560 --> 00:35:07.310 align:start position:0% biggest thing that I can tell you and when<00:35:04.859><c> it</c><00:35:05.040><c> comes</c><00:35:05.339><c> to</c><00:35:05.579><c> happy</c><00:35:06.060><c> customers</c><00:35:06.660><c> it's</c> 00:35:07.310 --> 00:35:07.320 align:start position:0% when it comes to happy customers it's 00:35:07.320 --> 00:35:09.069 align:start position:0% when it comes to happy customers it's all<00:35:07.440><c> about</c><00:35:07.619><c> your</c><00:35:07.920><c> customer</c><00:35:08.040><c> service</c> 00:35:09.069 --> 00:35:09.079 align:start position:0% all about your customer service 00:35:09.079 --> 00:35:11.210 align:start position:0% all about your customer service delivery<00:35:10.079><c> speed</c><00:35:10.260><c> and</c><00:35:10.500><c> things</c><00:35:10.680><c> like</c><00:35:10.859><c> that</c><00:35:10.980><c> it's</c> 00:35:11.210 --> 00:35:11.220 align:start position:0% delivery speed and things like that it's 00:35:11.220 --> 00:35:13.550 align:start position:0% delivery speed and things like that it's probably<00:35:11.520><c> second</c><00:35:11.820><c> or</c><00:35:12.119><c> third</c><00:35:12.300><c> priority</c><00:35:12.780><c> right</c> 00:35:13.550 --> 00:35:13.560 align:start position:0% probably second or third priority right 00:35:13.560 --> 00:35:15.950 align:start position:0% probably second or third priority right so<00:35:13.859><c> service</c><00:35:14.160><c> really</c><00:35:14.520><c> Trump</c><00:35:14.880><c> speed</c><00:35:15.180><c> and</c><00:35:15.780><c> make</c> 00:35:15.950 --> 00:35:15.960 align:start position:0% so service really Trump speed and make 00:35:15.960 --> 00:35:17.390 align:start position:0% so service really Trump speed and make sure<00:35:16.079><c> you</c><00:35:16.260><c> just</c><00:35:16.440><c> tell</c><00:35:16.680><c> them</c><00:35:16.800><c> what</c><00:35:17.099><c> to</c><00:35:17.220><c> expect</c> 00:35:17.390 --> 00:35:17.400 align:start position:0% sure you just tell them what to expect 00:35:17.400 --> 00:35:19.670 align:start position:0% sure you just tell them what to expect that's<00:35:17.880><c> all</c><00:35:18.060><c> they</c><00:35:18.300><c> want</c><00:35:18.480><c> as</c><00:35:19.020><c> long</c><00:35:19.200><c> as</c><00:35:19.320><c> they</c> 00:35:19.670 --> 00:35:19.680 align:start position:0% that's all they want as long as they 00:35:19.680 --> 00:35:21.950 align:start position:0% that's all they want as long as they know<00:35:19.980><c> that</c><00:35:20.339><c> okay</c><00:35:20.520><c> they'll</c><00:35:21.119><c> take</c><00:35:21.359><c> me</c><00:35:21.599><c> one</c><00:35:21.839><c> or</c> 00:35:21.950 --> 00:35:21.960 align:start position:0% know that okay they'll take me one or 00:35:21.960 --> 00:35:23.750 align:start position:0% know that okay they'll take me one or two<00:35:22.079><c> weeks</c><00:35:22.380><c> to</c><00:35:22.440><c> get</c><00:35:22.619><c> my</c><00:35:22.740><c> product</c><00:35:22.980><c> they're</c><00:35:23.520><c> okay</c> 00:35:23.750 --> 00:35:23.760 align:start position:0% two weeks to get my product they're okay 00:35:23.760 --> 00:35:25.970 align:start position:0% two weeks to get my product they're okay with<00:35:24.000><c> it</c><00:35:24.180><c> right</c><00:35:24.780><c> and</c><00:35:25.020><c> if</c><00:35:25.260><c> they</c><00:35:25.440><c> reach</c><00:35:25.680><c> out</c><00:35:25.800><c> to</c> 00:35:25.970 --> 00:35:25.980 align:start position:0% with it right and if they reach out to 00:35:25.980 --> 00:35:27.950 align:start position:0% with it right and if they reach out to you<00:35:26.160><c> to</c><00:35:26.339><c> and</c><00:35:26.579><c> to</c><00:35:27.060><c> figure</c><00:35:27.359><c> out</c><00:35:27.540><c> where</c><00:35:27.839><c> the</c> 00:35:27.950 --> 00:35:27.960 align:start position:0% you to and to figure out where the 00:35:27.960 --> 00:35:30.050 align:start position:0% you to and to figure out where the product<00:35:28.140><c> is</c><00:35:28.500><c> make</c><00:35:29.040><c> sure</c><00:35:29.220><c> you</c><00:35:29.339><c> get</c><00:35:29.520><c> back</c><00:35:29.880><c> to</c> 00:35:30.050 --> 00:35:30.060 align:start position:0% product is make sure you get back to 00:35:30.060 --> 00:35:31.790 align:start position:0% product is make sure you get back to them<00:35:30.180><c> in</c><00:35:30.359><c> 24</c><00:35:30.480><c> hours</c><00:35:30.900><c> tell</c><00:35:31.380><c> them</c><00:35:31.560><c> they're</c> 00:35:31.790 --> 00:35:31.800 align:start position:0% them in 24 hours tell them they're 00:35:31.800 --> 00:35:33.950 align:start position:0% them in 24 hours tell them they're tracking<00:35:32.160><c> updates</c><00:35:32.579><c> right</c><00:35:33.119><c> keep</c><00:35:33.540><c> a</c><00:35:33.780><c> very</c> 00:35:33.950 --> 00:35:33.960 align:start position:0% tracking updates right keep a very 00:35:33.960 --> 00:35:37.550 align:start position:0% tracking updates right keep a very detailed<00:35:34.680><c> shipping</c><00:35:35.460><c> FAQ</c><00:35:36.180><c> on</c><00:35:36.660><c> your</c><00:35:36.780><c> website</c><00:35:37.200><c> so</c> 00:35:37.550 --> 00:35:37.560 align:start position:0% detailed shipping FAQ on your website so 00:35:37.560 --> 00:35:39.770 align:start position:0% detailed shipping FAQ on your website so that<00:35:37.740><c> people</c><00:35:37.920><c> know</c><00:35:38.400><c> where</c><00:35:39.060><c> to</c><00:35:39.240><c> go</c><00:35:39.359><c> to</c><00:35:39.540><c> ask</c> 00:35:39.770 --> 00:35:39.780 align:start position:0% that people know where to go to ask 00:35:39.780 --> 00:35:42.470 align:start position:0% that people know where to go to ask questions<00:35:40.079><c> and</c><00:35:40.500><c> get</c><00:35:40.619><c> them</c><00:35:40.800><c> answered</c><00:35:41.700><c> right</c><00:35:42.240><c> so</c> 00:35:42.470 --> 00:35:42.480 align:start position:0% questions and get them answered right so 00:35:42.480 --> 00:35:44.750 align:start position:0% questions and get them answered right so customer<00:35:42.720><c> service</c><00:35:43.079><c> is</c><00:35:43.980><c> a</c><00:35:44.220><c> really</c><00:35:44.460><c> important</c> 00:35:44.750 --> 00:35:44.760 align:start position:0% customer service is a really important 00:35:44.760 --> 00:35:46.970 align:start position:0% customer service is a really important aspect<00:35:45.240><c> of</c><00:35:45.480><c> having</c><00:35:45.780><c> this</c><00:35:46.140><c> this</c><00:35:46.320><c> supply</c><00:35:46.619><c> chain</c> 00:35:46.970 --> 00:35:46.980 align:start position:0% aspect of having this this supply chain 00:35:46.980 --> 00:35:49.849 align:start position:0% aspect of having this this supply chain automation 00:35:49.849 --> 00:35:49.859 align:start position:0% automation 00:35:49.859 --> 00:35:51.589 align:start position:0% automation finally<00:35:50.520><c> stay</c><00:35:50.820><c> on</c><00:35:51.060><c> top</c><00:35:51.180><c> of</c><00:35:51.359><c> the</c><00:35:51.540><c> latest</c> 00:35:51.589 --> 00:35:51.599 align:start position:0% finally stay on top of the latest 00:35:51.599 --> 00:35:54.170 align:start position:0% finally stay on top of the latest developments<00:35:52.320><c> you</c><00:35:52.560><c> can</c><00:35:52.740><c> often</c><00:35:53.099><c> find</c><00:35:53.520><c> newer</c> 00:35:54.170 --> 00:35:54.180 align:start position:0% developments you can often find newer 00:35:54.180 --> 00:35:56.510 align:start position:0% developments you can often find newer faster<00:35:54.599><c> shipping</c><00:35:55.140><c> options</c><00:35:55.500><c> that</c><00:35:56.220><c> are</c><00:35:56.339><c> being</c> 00:35:56.510 --> 00:35:56.520 align:start position:0% faster shipping options that are being 00:35:56.520 --> 00:35:59.150 align:start position:0% faster shipping options that are being created<00:35:56.940><c> by</c><00:35:57.240><c> different</c><00:35:57.540><c> companies</c><00:35:58.160><c> for</c> 00:35:59.150 --> 00:35:59.160 align:start position:0% created by different companies for 00:35:59.160 --> 00:36:00.950 align:start position:0% created by different companies for example<00:35:59.339><c> with</c><00:35:59.700><c> companies</c><00:36:00.240><c> like</c><00:36:00.359><c> Siege</c><00:36:00.720><c> Drop</c> 00:36:00.950 --> 00:36:00.960 align:start position:0% example with companies like Siege Drop 00:36:00.960 --> 00:36:03.050 align:start position:0% example with companies like Siege Drop Shipping<00:36:01.440><c> uh</c><00:36:02.220><c> oftentimes</c><00:36:02.700><c> even</c><00:36:02.880><c> though</c> 00:36:03.050 --> 00:36:03.060 align:start position:0% Shipping uh oftentimes even though 00:36:03.060 --> 00:36:04.490 align:start position:0% Shipping uh oftentimes even though you're<00:36:03.240><c> just</c><00:36:03.480><c> starting</c><00:36:03.599><c> off</c><00:36:03.780><c> as</c><00:36:04.020><c> a</c><00:36:04.200><c> beginner</c> 00:36:04.490 --> 00:36:04.500 align:start position:0% you're just starting off as a beginner 00:36:04.500 --> 00:36:07.130 align:start position:0% you're just starting off as a beginner you<00:36:05.400><c> can</c><00:36:05.460><c> get</c><00:36:05.820><c> customized</c><00:36:06.420><c> packaging</c><00:36:06.839><c> right</c> 00:36:07.130 --> 00:36:07.140 align:start position:0% you can get customized packaging right 00:36:07.140 --> 00:36:08.750 align:start position:0% you can get customized packaging right which<00:36:07.440><c> is</c><00:36:07.560><c> something</c><00:36:07.740><c> we</c><00:36:08.040><c> talked</c><00:36:08.280><c> about</c><00:36:08.339><c> at</c> 00:36:08.750 --> 00:36:08.760 align:start position:0% which is something we talked about at 00:36:08.760 --> 00:36:11.270 align:start position:0% which is something we talked about at bigger<00:36:09.119><c> scale</c><00:36:09.300><c> so</c><00:36:10.020><c> you</c><00:36:10.380><c> know</c><00:36:10.500><c> stay</c><00:36:10.800><c> on</c><00:36:10.980><c> top</c><00:36:11.160><c> of</c> 00:36:11.270 --> 00:36:11.280 align:start position:0% bigger scale so you know stay on top of 00:36:11.280 --> 00:36:12.829 align:start position:0% bigger scale so you know stay on top of these<00:36:11.460><c> developments</c><00:36:12.000><c> because</c><00:36:12.180><c> you</c><00:36:12.540><c> can</c><00:36:12.660><c> take</c> 00:36:12.829 --> 00:36:12.839 align:start position:0% these developments because you can take 00:36:12.839 --> 00:36:14.870 align:start position:0% these developments because you can take advantage<00:36:13.320><c> of</c><00:36:13.500><c> these</c><00:36:13.740><c> from</c><00:36:13.980><c> the</c><00:36:14.160><c> services</c><00:36:14.400><c> as</c> 00:36:14.870 --> 00:36:14.880 align:start position:0% advantage of these from the services as 00:36:14.880 --> 00:36:17.990 align:start position:0% advantage of these from the services as they're<00:36:15.060><c> coming</c><00:36:15.300><c> in</c><00:36:15.540><c> and</c><00:36:16.500><c> add</c><00:36:16.980><c> later</c><00:36:17.160><c> stages</c> 00:36:17.990 --> 00:36:18.000 align:start position:0% they're coming in and add later stages 00:36:18.000 --> 00:36:19.609 align:start position:0% they're coming in and add later stages when<00:36:18.300><c> you're</c><00:36:18.420><c> starting</c><00:36:18.599><c> the</c><00:36:18.900><c> whole</c><00:36:19.079><c> inventory</c> 00:36:19.609 --> 00:36:19.619 align:start position:0% when you're starting the whole inventory 00:36:19.619 --> 00:36:21.829 align:start position:0% when you're starting the whole inventory it's<00:36:20.040><c> all</c><00:36:20.280><c> about</c><00:36:20.460><c> the</c><00:36:20.760><c> planning</c><00:36:21.119><c> as</c><00:36:21.720><c> I</c> 00:36:21.829 --> 00:36:21.839 align:start position:0% it's all about the planning as I 00:36:21.839 --> 00:36:23.750 align:start position:0% it's all about the planning as I mentioned<00:36:22.140><c> you</c><00:36:22.859><c> have</c><00:36:22.980><c> to</c><00:36:23.160><c> treat</c><00:36:23.280><c> it</c><00:36:23.460><c> like</c><00:36:23.640><c> a</c> 00:36:23.750 --> 00:36:23.760 align:start position:0% mentioned you have to treat it like a 00:36:23.760 --> 00:36:25.490 align:start position:0% mentioned you have to treat it like a business<00:36:23.940><c> you</c><00:36:24.359><c> have</c><00:36:24.540><c> to</c><00:36:24.720><c> forecast</c><00:36:24.960><c> your</c> 00:36:25.490 --> 00:36:25.500 align:start position:0% business you have to forecast your 00:36:25.500 --> 00:36:28.370 align:start position:0% business you have to forecast your demand<00:36:25.920><c> your</c><00:36:26.579><c> inventory</c><00:36:27.060><c> your</c><00:36:27.480><c> supply</c><00:36:27.720><c> your</c> 00:36:28.370 --> 00:36:28.380 align:start position:0% demand your inventory your supply your 00:36:28.380 --> 00:36:30.589 align:start position:0% demand your inventory your supply your timelines<00:36:28.920><c> your</c><00:36:29.280><c> any</c><00:36:29.520><c> any</c><00:36:29.700><c> hiccups</c><00:36:30.300><c> that</c><00:36:30.420><c> are</c> 00:36:30.589 --> 00:36:30.599 align:start position:0% timelines your any any hiccups that are 00:36:30.599 --> 00:36:32.810 align:start position:0% timelines your any any hiccups that are happening<00:36:30.900><c> and</c><00:36:31.619><c> most</c><00:36:31.859><c> importantly</c><00:36:32.280><c> your</c><00:36:32.520><c> cash</c> 00:36:32.810 --> 00:36:32.820 align:start position:0% happening and most importantly your cash 00:36:32.820 --> 00:36:34.730 align:start position:0% happening and most importantly your cash flows<00:36:33.240><c> right</c><00:36:33.660><c> you</c><00:36:33.960><c> have</c><00:36:34.079><c> to</c><00:36:34.200><c> forecast</c><00:36:34.380><c> your</c> 00:36:34.730 --> 00:36:34.740 align:start position:0% flows right you have to forecast your 00:36:34.740 --> 00:36:37.310 align:start position:0% flows right you have to forecast your cash<00:36:34.980><c> flows</c><00:36:35.339><c> in</c><00:36:35.640><c> those</c><00:36:35.880><c> Peak</c><00:36:36.240><c> periods</c><00:36:36.780><c> you</c> 00:36:37.310 --> 00:36:37.320 align:start position:0% cash flows in those Peak periods you 00:36:37.320 --> 00:36:38.870 align:start position:0% cash flows in those Peak periods you know<00:36:37.440><c> are</c><00:36:37.560><c> you</c><00:36:37.740><c> going</c><00:36:37.800><c> to</c><00:36:37.980><c> have</c><00:36:38.099><c> enough</c><00:36:38.339><c> to</c><00:36:38.700><c> to</c> 00:36:38.870 --> 00:36:38.880 align:start position:0% know are you going to have enough to to 00:36:38.880 --> 00:36:40.670 align:start position:0% know are you going to have enough to to run<00:36:39.180><c> your</c><00:36:39.359><c> ads</c><00:36:39.780><c> are</c><00:36:40.260><c> you</c><00:36:40.380><c> going</c><00:36:40.500><c> to</c><00:36:40.560><c> have</c> 00:36:40.670 --> 00:36:40.680 align:start position:0% run your ads are you going to have 00:36:40.680 --> 00:36:43.370 align:start position:0% run your ads are you going to have enough<00:36:40.859><c> to</c><00:36:41.040><c> peer</c><00:36:41.339><c> suppliers</c><00:36:41.880><c> so</c><00:36:42.420><c> make</c><00:36:43.260><c> sure</c> 00:36:43.370 --> 00:36:43.380 align:start position:0% enough to peer suppliers so make sure 00:36:43.380 --> 00:36:45.170 align:start position:0% enough to peer suppliers so make sure you<00:36:43.500><c> try</c><00:36:43.680><c> to</c><00:36:43.800><c> plan</c><00:36:43.980><c> that</c><00:36:44.220><c> out</c><00:36:44.339><c> as</c><00:36:44.640><c> much</c><00:36:44.820><c> as</c><00:36:44.940><c> you</c> 00:36:45.170 --> 00:36:45.180 align:start position:0% you try to plan that out as much as you 00:36:45.180 --> 00:36:47.870 align:start position:0% you try to plan that out as much as you can<00:36:45.300><c> and</c><00:36:46.260><c> realize</c><00:36:46.680><c> that</c><00:36:46.920><c> taking</c><00:36:47.160><c> inventory</c> 00:36:47.870 --> 00:36:47.880 align:start position:0% can and realize that taking inventory 00:36:47.880 --> 00:36:50.870 align:start position:0% can and realize that taking inventory risk<00:36:48.300><c> at</c><00:36:49.020><c> larger</c><00:36:49.380><c> scales</c><00:36:49.800><c> business</c><00:36:50.339><c> is</c> 00:36:50.870 --> 00:36:50.880 align:start position:0% risk at larger scales business is 00:36:50.880 --> 00:36:53.810 align:start position:0% risk at larger scales business is inevitable<00:36:51.540><c> that</c><00:36:52.140><c> is</c><00:36:52.260><c> how</c><00:36:52.500><c> you</c><00:36:52.619><c> grow</c><00:36:52.920><c> so</c><00:36:53.579><c> be</c> 00:36:53.810 --> 00:36:53.820 align:start position:0% inevitable that is how you grow so be 00:36:53.820 --> 00:36:55.370 align:start position:0% inevitable that is how you grow so be prepared<00:36:54.180><c> to</c><00:36:54.420><c> learn</c><00:36:54.540><c> from</c><00:36:54.839><c> the</c><00:36:55.020><c> mistake</c> 00:36:55.370 --> 00:36:55.380 align:start position:0% prepared to learn from the mistake 00:36:55.380 --> 00:36:57.530 align:start position:0% prepared to learn from the mistake mistakes<00:36:55.800><c> that</c><00:36:56.040><c> you</c><00:36:56.220><c> make</c><00:36:56.400><c> at</c><00:36:56.940><c> that</c><00:36:57.180><c> stage</c><00:36:57.359><c> of</c> 00:36:57.530 --> 00:36:57.540 align:start position:0% mistakes that you make at that stage of 00:36:57.540 --> 00:36:59.089 align:start position:0% mistakes that you make at that stage of your<00:36:57.660><c> business</c> 00:36:59.089 --> 00:36:59.099 align:start position:0% your business 00:36:59.099 --> 00:37:00.950 align:start position:0% your business so<00:36:59.520><c> I</c><00:36:59.579><c> hope</c><00:36:59.760><c> that's</c><00:36:59.940><c> been</c><00:37:00.180><c> helpful</c><00:37:00.480><c> to</c><00:37:00.660><c> all</c><00:37:00.780><c> of</c> 00:37:00.950 --> 00:37:00.960 align:start position:0% so I hope that's been helpful to all of 00:37:00.960 --> 00:37:02.870 align:start position:0% so I hope that's been helpful to all of you<00:37:01.079><c> if</c><00:37:01.800><c> you'd</c><00:37:01.980><c> like</c><00:37:02.099><c> to</c><00:37:02.220><c> get</c><00:37:02.339><c> in</c><00:37:02.520><c> touch</c><00:37:02.640><c> with</c> 00:37:02.870 --> 00:37:02.880 align:start position:0% you if you'd like to get in touch with 00:37:02.880 --> 00:37:04.970 align:start position:0% you if you'd like to get in touch with me<00:37:03.540><c> um</c><00:37:03.540><c> you</c><00:37:03.780><c> can</c><00:37:03.839><c> refine</c><00:37:04.260><c> find</c><00:37:04.560><c> us</c><00:37:04.740><c> on</c><00:37:04.920><c> the</c> 00:37:04.970 --> 00:37:04.980 align:start position:0% me um you can refine find us on the 00:37:04.980 --> 00:37:07.130 align:start position:0% me um you can refine find us on the dropshippingcouncil.com 00:37:07.130 --> 00:37:07.140 align:start position:0% dropshippingcouncil.com 00:37:07.140 --> 00:37:09.589 align:start position:0% dropshippingcouncil.com um<00:37:07.200><c> if</c><00:37:07.560><c> you</c><00:37:07.859><c> feel</c><00:37:08.160><c> that</c><00:37:08.520><c> you</c><00:37:08.940><c> have</c><00:37:09.060><c> reached</c><00:37:09.480><c> a</c> 00:37:09.589 --> 00:37:09.599 align:start position:0% um if you feel that you have reached a 00:37:09.599 --> 00:37:11.630 align:start position:0% um if you feel that you have reached a scale<00:37:09.900><c> where</c><00:37:10.140><c> you</c><00:37:10.380><c> qualify</c><00:37:10.859><c> we</c><00:37:11.339><c> have</c><00:37:11.520><c> a</c> 00:37:11.630 --> 00:37:11.640 align:start position:0% scale where you qualify we have a 00:37:11.640 --> 00:37:13.250 align:start position:0% scale where you qualify we have a minimum<00:37:11.940><c> qualification</c><00:37:12.420><c> criteria</c><00:37:12.960><c> of</c><00:37:13.079><c> a</c> 00:37:13.250 --> 00:37:13.260 align:start position:0% minimum qualification criteria of a 00:37:13.260 --> 00:37:14.990 align:start position:0% minimum qualification criteria of a hundred<00:37:13.500><c> thousand</c><00:37:13.859><c> dollars</c><00:37:14.099><c> per</c><00:37:14.400><c> month</c><00:37:14.579><c> in</c> 00:37:14.990 --> 00:37:15.000 align:start position:0% hundred thousand dollars per month in 00:37:15.000 --> 00:37:17.210 align:start position:0% hundred thousand dollars per month in sales<00:37:15.240><c> then</c><00:37:16.020><c> this</c><00:37:16.380><c> community</c><00:37:16.619><c> definitely</c> 00:37:17.210 --> 00:37:17.220 align:start position:0% sales then this community definitely 00:37:17.220 --> 00:37:18.890 align:start position:0% sales then this community definitely could<00:37:17.520><c> be</c><00:37:17.700><c> something</c><00:37:17.940><c> that</c><00:37:18.240><c> you</c><00:37:18.359><c> may</c><00:37:18.480><c> qualify</c> 00:37:18.890 --> 00:37:18.900 align:start position:0% could be something that you may qualify 00:37:18.900 --> 00:37:20.930 align:start position:0% could be something that you may qualify for<00:37:19.140><c> so</c><00:37:19.619><c> check</c><00:37:19.859><c> out</c><00:37:19.980><c> the</c><00:37:20.220><c> website</c><00:37:20.460><c> see</c><00:37:20.700><c> if</c><00:37:20.820><c> you</c> 00:37:20.930 --> 00:37:20.940 align:start position:0% for so check out the website see if you 00:37:20.940 --> 00:37:22.730 align:start position:0% for so check out the website see if you qualify<00:37:21.420><c> and</c><00:37:21.960><c> if</c><00:37:22.079><c> you</c><00:37:22.200><c> want</c><00:37:22.320><c> to</c><00:37:22.440><c> reach</c><00:37:22.619><c> us</c> 00:37:22.730 --> 00:37:22.740 align:start position:0% qualify and if you want to reach us 00:37:22.740 --> 00:37:24.410 align:start position:0% qualify and if you want to reach us directly<00:37:23.160><c> you</c><00:37:23.400><c> can</c><00:37:23.520><c> find</c><00:37:23.700><c> us</c><00:37:23.880><c> on</c><00:37:24.119><c> our</c><00:37:24.240><c> YouTube</c> 00:37:24.410 --> 00:37:24.420 align:start position:0% directly you can find us on our YouTube 00:37:24.420 --> 00:37:27.230 align:start position:0% directly you can find us on our YouTube channel<00:37:24.720><c> as</c><00:37:25.020><c> well</c><00:37:25.200><c> during</c><00:37:25.740><c> the</c><00:37:26.099><c> freedom</c><00:37:26.460><c> you</c> 00:37:27.230 --> 00:37:27.240 align:start position:0% channel as well during the freedom you 00:37:27.240 --> 00:37:28.849 align:start position:0% channel as well during the freedom you can<00:37:27.359><c> make</c><00:37:27.540><c> a</c><00:37:27.720><c> comment</c><00:37:27.960><c> on</c><00:37:28.140><c> our</c><00:37:28.320><c> videos</c><00:37:28.440><c> and</c> 00:37:28.849 --> 00:37:28.859 align:start position:0% can make a comment on our videos and 00:37:28.859 --> 00:37:30.109 align:start position:0% can make a comment on our videos and we'll<00:37:29.040><c> definitely</c><00:37:29.400><c> get</c><00:37:29.640><c> back</c><00:37:29.820><c> to</c><00:37:30.000><c> you</c> 00:37:30.109 --> 00:37:30.119 align:start position:0% we'll definitely get back to you 00:37:30.119 --> 00:37:32.329 align:start position:0% we'll definitely get back to you personally<00:37:30.480><c> we</c><00:37:31.380><c> respond</c><00:37:31.740><c> to</c><00:37:31.920><c> each</c><00:37:32.099><c> and</c><00:37:32.220><c> every</c> 00:37:32.329 --> 00:37:32.339 align:start position:0% personally we respond to each and every 00:37:32.339 --> 00:37:35.030 align:start position:0% personally we respond to each and every comment<00:37:32.760><c> uh</c><00:37:33.320><c> directly</c><00:37:34.320><c> ourselves</c><00:37:34.680><c> we</c><00:37:34.920><c> don't</c> 00:37:35.030 --> 00:37:35.040 align:start position:0% comment uh directly ourselves we don't 00:37:35.040 --> 00:37:37.190 align:start position:0% comment uh directly ourselves we don't have<00:37:35.160><c> any</c><00:37:35.339><c> va's</c><00:37:36.000><c> that</c><00:37:36.420><c> are</c><00:37:36.540><c> doing</c><00:37:36.660><c> that</c><00:37:36.839><c> for</c><00:37:37.020><c> us</c> 00:37:37.190 --> 00:37:37.200 align:start position:0% have any va's that are doing that for us 00:37:37.200 --> 00:37:40.069 align:start position:0% have any va's that are doing that for us so<00:37:37.920><c> I</c><00:37:38.099><c> hope</c><00:37:38.280><c> you</c><00:37:38.579><c> found</c><00:37:38.760><c> that</c><00:37:39.000><c> useful</c><00:37:39.420><c> and</c> 00:37:40.069 --> 00:37:40.079 align:start position:0% so I hope you found that useful and 00:37:40.079 --> 00:37:41.329 align:start position:0% so I hope you found that useful and thanks<00:37:40.260><c> again</c><00:37:40.440><c> for</c><00:37:40.740><c> the</c><00:37:40.800><c> opportunity</c><00:37:41.160><c> to</c> 00:37:41.329 --> 00:37:41.339 align:start position:0% thanks again for the opportunity to 00:37:41.339 --> 00:37:42.950 align:start position:0% thanks again for the opportunity to speak<00:37:41.520><c> to</c><00:37:41.640><c> you</c><00:37:41.760><c> hi</c><00:37:42.300><c> everyone</c><00:37:42.480><c> my</c><00:37:42.780><c> name</c><00:37:42.900><c> is</c> 00:37:42.950 --> 00:37:42.960 align:start position:0% speak to you hi everyone my name is 00:37:42.960 --> 00:37:45.230 align:start position:0% speak to you hi everyone my name is hiromi<00:37:43.500><c> OG</c><00:37:43.740><c> and</c><00:37:43.980><c> I'm</c><00:37:44.099><c> a</c><00:37:44.220><c> cloud</c><00:37:44.339><c> and</c><00:37:44.700><c> balanced</c> 00:37:45.230 --> 00:37:45.240 align:start position:0% hiromi OG and I'm a cloud and balanced 00:37:45.240 --> 00:37:47.870 align:start position:0% hiromi OG and I'm a cloud and balanced sales<00:37:45.359><c> team</c><00:37:45.660><c> lead</c><00:37:45.839><c> here</c><00:37:46.200><c> at</c><00:37:46.380><c> easyship</c><00:37:46.980><c> I'll</c><00:37:47.700><c> be</c> 00:37:47.870 --> 00:37:47.880 align:start position:0% sales team lead here at easyship I'll be 00:37:47.880 --> 00:37:49.670 align:start position:0% sales team lead here at easyship I'll be talking<00:37:48.000><c> about</c><00:37:48.240><c> how</c><00:37:48.540><c> your</c><00:37:48.720><c> shipping</c><00:37:49.140><c> strategy</c> 00:37:49.670 --> 00:37:49.680 align:start position:0% talking about how your shipping strategy 00:37:49.680 --> 00:37:51.950 align:start position:0% talking about how your shipping strategy will<00:37:50.400><c> increase</c><00:37:50.579><c> your</c><00:37:51.000><c> sales</c><00:37:51.240><c> through</c><00:37:51.540><c> sharing</c> 00:37:51.950 --> 00:37:51.960 align:start position:0% will increase your sales through sharing 00:37:51.960 --> 00:37:54.290 align:start position:0% will increase your sales through sharing why<00:37:52.140><c> shipping</c><00:37:52.619><c> is</c><00:37:52.740><c> important</c><00:37:53.220><c> how</c><00:37:54.000><c> you</c><00:37:54.119><c> should</c> 00:37:54.290 --> 00:37:54.300 align:start position:0% why shipping is important how you should 00:37:54.300 --> 00:37:56.390 align:start position:0% why shipping is important how you should plan<00:37:54.480><c> your</c><00:37:54.780><c> shipping</c><00:37:55.140><c> strategies</c><00:37:55.680><c> as</c><00:37:56.099><c> well</c><00:37:56.220><c> as</c> 00:37:56.390 --> 00:37:56.400 align:start position:0% plan your shipping strategies as well as 00:37:56.400 --> 00:37:58.190 align:start position:0% plan your shipping strategies as well as your<00:37:56.700><c> international</c><00:37:56.880><c> shipping</c><00:37:57.660><c> strategies</c> 00:37:58.190 --> 00:37:58.200 align:start position:0% your international shipping strategies 00:37:58.200 --> 00:38:01.010 align:start position:0% your international shipping strategies to<00:37:58.680><c> take</c><00:37:58.800><c> your</c><00:37:59.040><c> brand</c><00:37:59.520><c> Global</c><00:38:00.119><c> join</c><00:38:00.960><c> me</c> 00:38:01.010 --> 00:38:01.020 align:start position:0% to take your brand Global join me 00:38:01.020 --> 00:38:03.589 align:start position:0% to take your brand Global join me comments<00:38:01.920><c> to</c><00:38:02.099><c> strive</c><00:38:02.400><c> is</c><00:38:02.640><c> to</c><00:38:02.820><c> drive</c><00:38:03.000><c> from</c><00:38:03.359><c> May</c> 00:38:03.589 --> 00:38:03.599 align:start position:0% comments to strive is to drive from May 00:38:03.599 --> 00:38:05.930 align:start position:0% comments to strive is to drive from May 19th<00:38:04.320><c> to</c><00:38:04.380><c> the</c><00:38:04.560><c> 20th</c><00:38:04.980><c> and</c><00:38:05.220><c> I'll</c><00:38:05.400><c> see</c><00:38:05.640><c> you</c><00:38:05.760><c> guys</c> 00:38:05.930 --> 00:38:05.940 align:start position:0% 19th to the 20th and I'll see you guys 00:38:05.940 --> 00:38:07.150 align:start position:0% 19th to the 20th and I'll see you guys there 00:38:07.150 --> 00:38:07.160 align:start position:0% there 00:38:07.160 --> 00:38:10.310 align:start position:0% there hi<00:38:08.160><c> everyone</c><00:38:08.480><c> thanks</c><00:38:09.480><c> for</c><00:38:09.660><c> joining</c><00:38:10.020><c> me</c><00:38:10.140><c> today</c> 00:38:10.310 --> 00:38:10.320 align:start position:0% hi everyone thanks for joining me today 00:38:10.320 --> 00:38:13.910 align:start position:0% hi everyone thanks for joining me today for<00:38:10.560><c> page</c><00:38:10.980><c> flies</c><00:38:11.339><c> e-commons</c><00:38:12.180><c> 2021</c><00:38:12.960><c> to</c><00:38:13.500><c> survive</c> 00:38:13.910 --> 00:38:13.920 align:start position:0% for page flies e-commons 2021 to survive 00:38:13.920 --> 00:38:16.670 align:start position:0% for page flies e-commons 2021 to survive as<00:38:14.160><c> the</c><00:38:14.339><c> Thrive</c><00:38:14.760><c> I'm</c><00:38:15.420><c> from</c><00:38:15.660><c> Easy</c><00:38:15.900><c> ship</c><00:38:16.260><c> and</c><00:38:16.560><c> I</c> 00:38:16.670 --> 00:38:16.680 align:start position:0% as the Thrive I'm from Easy ship and I 00:38:16.680 --> 00:38:18.230 align:start position:0% as the Thrive I'm from Easy ship and I will<00:38:16.859><c> be</c><00:38:16.980><c> presenting</c><00:38:17.400><c> how</c><00:38:17.640><c> your</c><00:38:17.820><c> shipping</c> 00:38:18.230 --> 00:38:18.240 align:start position:0% will be presenting how your shipping 00:38:18.240 --> 00:38:20.390 align:start position:0% will be presenting how your shipping strategy<00:38:18.720><c> can</c><00:38:19.079><c> increase</c><00:38:19.320><c> your</c><00:38:19.800><c> e-commerce</c> 00:38:20.390 --> 00:38:20.400 align:start position:0% strategy can increase your e-commerce 00:38:20.400 --> 00:38:22.670 align:start position:0% strategy can increase your e-commerce sales 00:38:22.670 --> 00:38:22.680 align:start position:0% 00:38:22.680 --> 00:38:24.770 align:start position:0% so<00:38:23.040><c> my</c><00:38:23.220><c> name</c><00:38:23.339><c> is</c><00:38:23.460><c> hiromi</c><00:38:23.940><c> OG</c><00:38:24.180><c> and</c><00:38:24.420><c> I'm</c><00:38:24.540><c> the</c> 00:38:24.770 --> 00:38:24.780 align:start position:0% so my name is hiromi OG and I'm the 00:38:24.780 --> 00:38:26.810 align:start position:0% so my name is hiromi OG and I'm the cloud<00:38:24.960><c> and</c><00:38:25.260><c> inbound</c><00:38:25.619><c> sales</c><00:38:25.859><c> lead</c><00:38:26.220><c> here</c><00:38:26.460><c> in</c><00:38:26.640><c> the</c> 00:38:26.810 --> 00:38:26.820 align:start position:0% cloud and inbound sales lead here in the 00:38:26.820 --> 00:38:29.270 align:start position:0% cloud and inbound sales lead here in the US<00:38:26.940><c> for</c><00:38:27.480><c> easy</c><00:38:27.720><c> ship</c><00:38:28.140><c> you</c><00:38:28.740><c> can</c><00:38:28.859><c> find</c><00:38:29.040><c> my</c> 00:38:29.270 --> 00:38:29.280 align:start position:0% US for easy ship you can find my 00:38:29.280 --> 00:38:31.250 align:start position:0% US for easy ship you can find my LinkedIn<00:38:29.700><c> information</c><00:38:29.940><c> below</c><00:38:30.660><c> if</c><00:38:30.900><c> you</c><00:38:31.020><c> like</c> 00:38:31.250 --> 00:38:31.260 align:start position:0% LinkedIn information below if you like 00:38:31.260 --> 00:38:32.690 align:start position:0% LinkedIn information below if you like to<00:38:31.440><c> connect</c><00:38:31.619><c> with</c><00:38:31.920><c> me</c><00:38:32.099><c> after</c><00:38:32.339><c> this</c> 00:38:32.690 --> 00:38:32.700 align:start position:0% to connect with me after this 00:38:32.700 --> 00:38:35.450 align:start position:0% to connect with me after this presentation 00:38:35.450 --> 00:38:35.460 align:start position:0% 00:38:35.460 --> 00:38:38.210 align:start position:0% today's<00:38:36.060><c> agenda</c><00:38:36.780><c> will</c><00:38:37.200><c> be</c><00:38:37.440><c> will</c><00:38:37.980><c> be</c> 00:38:38.210 --> 00:38:38.220 align:start position:0% today's agenda will be will be 00:38:38.220 --> 00:38:40.430 align:start position:0% today's agenda will be will be kickstarting<00:38:38.820><c> off</c><00:38:39.060><c> of</c><00:38:39.359><c> why</c><00:38:39.599><c> is</c><00:38:39.900><c> e-commerce</c> 00:38:40.430 --> 00:38:40.440 align:start position:0% kickstarting off of why is e-commerce 00:38:40.440 --> 00:38:44.329 align:start position:0% kickstarting off of why is e-commerce booming<00:38:40.980><c> why</c><00:38:41.880><c> is</c><00:38:42.119><c> shipping</c><00:38:42.540><c> so</c><00:38:42.839><c> important</c><00:38:43.800><c> how</c> 00:38:44.329 --> 00:38:44.339 align:start position:0% booming why is shipping so important how 00:38:44.339 --> 00:38:46.310 align:start position:0% booming why is shipping so important how should<00:38:44.520><c> you</c><00:38:44.700><c> plan</c><00:38:45.000><c> your</c><00:38:45.300><c> shipping</c><00:38:45.660><c> strategies</c> 00:38:46.310 --> 00:38:46.320 align:start position:0% should you plan your shipping strategies 00:38:46.320 --> 00:38:48.650 align:start position:0% should you plan your shipping strategies and<00:38:47.040><c> lossy</c><00:38:47.579><c> international</c><00:38:47.880><c> shipping</c> 00:38:48.650 --> 00:38:48.660 align:start position:0% and lossy international shipping 00:38:48.660 --> 00:38:50.270 align:start position:0% and lossy international shipping strategies<00:38:49.079><c> that</c><00:38:49.380><c> actually</c><00:38:49.560><c> help</c><00:38:49.800><c> take</c><00:38:50.040><c> your</c> 00:38:50.270 --> 00:38:50.280 align:start position:0% strategies that actually help take your 00:38:50.280 --> 00:38:53.329 align:start position:0% strategies that actually help take your brand<00:38:50.520><c> global</c> 00:38:53.329 --> 00:38:53.339 align:start position:0% 00:38:53.339 --> 00:38:56.510 align:start position:0% so<00:38:53.760><c> why</c><00:38:54.000><c> is</c><00:38:54.180><c> e-commerce</c><00:38:54.780><c> booming</c> 00:38:56.510 --> 00:38:56.520 align:start position:0% so why is e-commerce booming 00:38:56.520 --> 00:38:58.250 align:start position:0% so why is e-commerce booming e-commerce<00:38:57.180><c> is</c> 00:38:58.250 --> 00:38:58.260 align:start position:0% e-commerce is 00:38:58.260 --> 00:39:00.109 align:start position:0% e-commerce is mainly<00:38:58.680><c> because</c><00:38:58.980><c> of</c><00:38:59.280><c> the</c><00:38:59.460><c> transition</c><00:38:59.760><c> from</c> 00:39:00.109 --> 00:39:00.119 align:start position:0% mainly because of the transition from 00:39:00.119 --> 00:39:01.790 align:start position:0% mainly because of the transition from brick<00:39:00.420><c> and</c><00:39:00.599><c> mortar</c><00:39:00.960><c> businesses</c><00:39:01.560><c> to</c> 00:39:01.790 --> 00:39:01.800 align:start position:0% brick and mortar businesses to 00:39:01.800 --> 00:39:03.050 align:start position:0% brick and mortar businesses to e-commerce 00:39:03.050 --> 00:39:03.060 align:start position:0% e-commerce 00:39:03.060 --> 00:39:05.510 align:start position:0% e-commerce in<00:39:03.660><c> the</c><00:39:03.839><c> past</c><00:39:04.020><c> a</c><00:39:04.260><c> brick</c><00:39:04.440><c> and</c><00:39:04.619><c> mortar</c><00:39:04.920><c> store</c><00:39:05.160><c> was</c> 00:39:05.510 --> 00:39:05.520 align:start position:0% in the past a brick and mortar store was 00:39:05.520 --> 00:39:07.130 align:start position:0% in the past a brick and mortar store was the<00:39:05.700><c> first</c><00:39:05.820><c> step</c><00:39:06.060><c> towards</c><00:39:06.480><c> setting</c><00:39:06.839><c> up</c><00:39:06.960><c> a</c> 00:39:07.130 --> 00:39:07.140 align:start position:0% the first step towards setting up a 00:39:07.140 --> 00:39:09.950 align:start position:0% the first step towards setting up a retail<00:39:07.500><c> business</c><00:39:07.820><c> back</c><00:39:08.820><c> then</c><00:39:09.000><c> it</c><00:39:09.240><c> was</c><00:39:09.540><c> very</c> 00:39:09.950 --> 00:39:09.960 align:start position:0% retail business back then it was very 00:39:09.960 --> 00:39:11.690 align:start position:0% retail business back then it was very obvious<00:39:10.260><c> that</c><00:39:10.560><c> you</c><00:39:10.680><c> needed</c><00:39:10.980><c> a</c><00:39:11.160><c> physical</c><00:39:11.339><c> store</c> 00:39:11.690 --> 00:39:11.700 align:start position:0% obvious that you needed a physical store 00:39:11.700 --> 00:39:13.790 align:start position:0% obvious that you needed a physical store to<00:39:12.000><c> actually</c><00:39:12.180><c> represent</c><00:39:12.720><c> your</c><00:39:13.020><c> identity</c><00:39:13.440><c> and</c> 00:39:13.790 --> 00:39:13.800 align:start position:0% to actually represent your identity and 00:39:13.800 --> 00:39:14.569 align:start position:0% to actually represent your identity and brand 00:39:14.569 --> 00:39:14.579 align:start position:0% brand 00:39:14.579 --> 00:39:17.030 align:start position:0% brand now<00:39:15.180><c> you</c><00:39:15.359><c> can</c><00:39:15.480><c> easily</c><00:39:15.839><c> start</c><00:39:16.140><c> a</c><00:39:16.380><c> business</c><00:39:16.560><c> or</c> 00:39:17.030 --> 00:39:17.040 align:start position:0% now you can easily start a business or 00:39:17.040 --> 00:39:19.370 align:start position:0% now you can easily start a business or enhance<00:39:17.460><c> your</c><00:39:17.700><c> existing</c><00:39:18.119><c> one</c><00:39:18.359><c> do</c><00:39:18.660><c> e-commerce</c> 00:39:19.370 --> 00:39:19.380 align:start position:0% enhance your existing one do e-commerce 00:39:19.380 --> 00:39:21.470 align:start position:0% enhance your existing one do e-commerce and<00:39:19.980><c> if</c><00:39:20.160><c> you're</c><00:39:20.280><c> looking</c><00:39:20.520><c> to</c><00:39:20.820><c> expand</c><00:39:21.180><c> your</c> 00:39:21.470 --> 00:39:21.480 align:start position:0% and if you're looking to expand your 00:39:21.480 --> 00:39:23.150 align:start position:0% and if you're looking to expand your brick<00:39:21.660><c> and</c><00:39:21.780><c> mortar</c><00:39:22.140><c> retail</c><00:39:22.500><c> business</c><00:39:22.740><c> to</c> 00:39:23.150 --> 00:39:23.160 align:start position:0% brick and mortar retail business to 00:39:23.160 --> 00:39:25.790 align:start position:0% brick and mortar retail business to larger<00:39:23.579><c> markets</c><00:39:24.359><c> then</c><00:39:24.660><c> e-commerce</c><00:39:25.260><c> is</c><00:39:25.500><c> your</c> 00:39:25.790 --> 00:39:25.800 align:start position:0% larger markets then e-commerce is your 00:39:25.800 --> 00:39:27.470 align:start position:0% larger markets then e-commerce is your answer 00:39:27.470 --> 00:39:27.480 align:start position:0% answer 00:39:27.480 --> 00:39:29.270 align:start position:0% answer e-commerce<00:39:28.320><c> growth</c><00:39:28.800><c> has</c><00:39:29.099><c> actually</c> 00:39:29.270 --> 00:39:29.280 align:start position:0% e-commerce growth has actually 00:39:29.280 --> 00:39:33.190 align:start position:0% e-commerce growth has actually accelerated<00:39:29.880><c> during</c><00:39:30.240><c> covid-19</c><00:39:31.079><c> by</c><00:39:32.040><c> 46</c><00:39:32.640><c> years</c> 00:39:33.190 --> 00:39:33.200 align:start position:0% accelerated during covid-19 by 46 years 00:39:33.200 --> 00:39:35.750 align:start position:0% accelerated during covid-19 by 46 years covid-19<00:39:34.200><c> has</c><00:39:34.560><c> put</c><00:39:34.740><c> a</c><00:39:34.920><c> further</c><00:39:35.220><c> strain</c><00:39:35.520><c> on</c> 00:39:35.750 --> 00:39:35.760 align:start position:0% covid-19 has put a further strain on 00:39:35.760 --> 00:39:37.970 align:start position:0% covid-19 has put a further strain on traditional<00:39:36.240><c> retail</c><00:39:36.780><c> and</c><00:39:37.440><c> there</c><00:39:37.560><c> have</c><00:39:37.740><c> been</c> 00:39:37.970 --> 00:39:37.980 align:start position:0% traditional retail and there have been 00:39:37.980 --> 00:39:40.069 align:start position:0% traditional retail and there have been widespread<00:39:38.640><c> closures</c><00:39:39.060><c> of</c><00:39:39.359><c> department</c><00:39:39.660><c> stores</c> 00:39:40.069 --> 00:39:40.079 align:start position:0% widespread closures of department stores 00:39:40.079 --> 00:39:42.410 align:start position:0% widespread closures of department stores around<00:39:40.500><c> the</c><00:39:40.800><c> world</c><00:39:40.920><c> since</c><00:39:41.339><c> January</c><00:39:41.820><c> 2020</c> 00:39:42.410 --> 00:39:42.420 align:start position:0% around the world since January 2020 00:39:42.420 --> 00:39:45.290 align:start position:0% around the world since January 2020 unfortunately<00:39:43.200><c> due</c><00:39:44.040><c> to</c><00:39:44.220><c> the</c><00:39:44.339><c> impact</c><00:39:44.640><c> of</c><00:39:44.880><c> covet</c> 00:39:45.290 --> 00:39:45.300 align:start position:0% unfortunately due to the impact of covet 00:39:45.300 --> 00:39:46.550 align:start position:0% unfortunately due to the impact of covet 19. 00:39:46.550 --> 00:39:46.560 align:start position:0% 19. 00:39:46.560 --> 00:39:48.890 align:start position:0% 19. at<00:39:47.099><c> a</c><00:39:47.280><c> height</c><00:39:47.460><c> of</c><00:39:47.640><c> global</c><00:39:48.000><c> lockdowns</c><00:39:48.660><c> the</c> 00:39:48.890 --> 00:39:48.900 align:start position:0% at a height of global lockdowns the 00:39:48.900 --> 00:39:51.050 align:start position:0% at a height of global lockdowns the pandemic<00:39:49.380><c> widened</c><00:39:49.980><c> the</c><00:39:50.099><c> gap</c><00:39:50.280><c> between</c><00:39:50.579><c> brick</c> 00:39:51.050 --> 00:39:51.060 align:start position:0% pandemic widened the gap between brick 00:39:51.060 --> 00:39:52.730 align:start position:0% pandemic widened the gap between brick and<00:39:51.119><c> mortar</c><00:39:51.540><c> businesses</c><00:39:52.140><c> and</c><00:39:52.560><c> online</c> 00:39:52.730 --> 00:39:52.740 align:start position:0% and mortar businesses and online 00:39:52.740 --> 00:39:55.670 align:start position:0% and mortar businesses and online Commerce<00:39:53.339><c> as</c><00:39:54.060><c> consumers</c><00:39:54.599><c> will</c><00:39:54.780><c> push</c><00:39:55.079><c> fully</c> 00:39:55.670 --> 00:39:55.680 align:start position:0% Commerce as consumers will push fully 00:39:55.680 --> 00:39:57.950 align:start position:0% Commerce as consumers will push fully online 00:39:57.950 --> 00:39:57.960 align:start position:0% online 00:39:57.960 --> 00:40:00.589 align:start position:0% online secondly<00:39:58.680><c> traditional</c><00:39:59.339><c> retailers</c><00:40:00.000><c> are</c><00:40:00.359><c> now</c> 00:40:00.589 --> 00:40:00.599 align:start position:0% secondly traditional retailers are now 00:40:00.599 --> 00:40:02.810 align:start position:0% secondly traditional retailers are now seeing<00:40:00.960><c> the</c><00:40:01.200><c> benefits</c><00:40:01.700><c> Brands</c><00:40:02.700><c> who</c> 00:40:02.810 --> 00:40:02.820 align:start position:0% seeing the benefits Brands who 00:40:02.820 --> 00:40:05.030 align:start position:0% seeing the benefits Brands who traditionally<00:40:03.359><c> only</c><00:40:03.839><c> existed</c><00:40:04.440><c> in</c><00:40:04.680><c> brick</c><00:40:04.920><c> and</c> 00:40:05.030 --> 00:40:05.040 align:start position:0% traditionally only existed in brick and 00:40:05.040 --> 00:40:07.670 align:start position:0% traditionally only existed in brick and mortar<00:40:05.460><c> stores</c><00:40:05.640><c> now</c><00:40:06.480><c> see</c><00:40:06.780><c> the</c><00:40:06.960><c> benefits</c><00:40:07.440><c> after</c> 00:40:07.670 --> 00:40:07.680 align:start position:0% mortar stores now see the benefits after 00:40:07.680 --> 00:40:09.230 align:start position:0% mortar stores now see the benefits after having<00:40:08.040><c> to</c><00:40:08.220><c> take</c><00:40:08.400><c> their</c><00:40:08.640><c> brands</c><00:40:09.000><c> online</c> 00:40:09.230 --> 00:40:09.240 align:start position:0% having to take their brands online 00:40:09.240 --> 00:40:12.950 align:start position:0% having to take their brands online during<00:40:09.660><c> covet</c><00:40:10.200><c> 19.</c><00:40:11.160><c> these</c><00:40:11.760><c> benefits</c><00:40:12.180><c> are</c><00:40:12.420><c> such</c> 00:40:12.950 --> 00:40:12.960 align:start position:0% during covet 19. these benefits are such 00:40:12.960 --> 00:40:15.530 align:start position:0% during covet 19. these benefits are such as<00:40:13.339><c> cost-effective</c><00:40:14.339><c> methods</c><00:40:14.819><c> of</c><00:40:15.000><c> expansion</c> 00:40:15.530 --> 00:40:15.540 align:start position:0% as cost-effective methods of expansion 00:40:15.540 --> 00:40:18.530 align:start position:0% as cost-effective methods of expansion with<00:40:15.900><c> significantly</c><00:40:16.740><c> lower</c><00:40:16.980><c> overhead</c><00:40:17.579><c> costs</c> 00:40:18.530 --> 00:40:18.540 align:start position:0% with significantly lower overhead costs 00:40:18.540 --> 00:40:21.170 align:start position:0% with significantly lower overhead costs wider<00:40:19.500><c> customer</c><00:40:19.740><c> Outreach</c> 00:40:21.170 --> 00:40:21.180 align:start position:0% wider customer Outreach 00:40:21.180 --> 00:40:24.109 align:start position:0% wider customer Outreach the<00:40:21.720><c> ability</c><00:40:21.960><c> to</c><00:40:22.260><c> have</c><00:40:22.440><c> 24</c><00:40:22.800><c> 7</c><00:40:23.220><c> sales</c><00:40:23.579><c> and</c> 00:40:24.109 --> 00:40:24.119 align:start position:0% the ability to have 24 7 sales and 00:40:24.119 --> 00:40:26.450 align:start position:0% the ability to have 24 7 sales and increase<00:40:24.359><c> brand</c><00:40:24.900><c> awareness</c><00:40:25.440><c> just</c><00:40:25.859><c> to</c><00:40:26.040><c> list</c><00:40:26.220><c> a</c> 00:40:26.450 --> 00:40:26.460 align:start position:0% increase brand awareness just to list a 00:40:26.460 --> 00:40:29.450 align:start position:0% increase brand awareness just to list a couple<00:40:26.579><c> of</c><00:40:26.760><c> reasons</c> 00:40:29.450 --> 00:40:29.460 align:start position:0% 00:40:29.460 --> 00:40:31.790 align:start position:0% so<00:40:30.000><c> the</c><00:40:30.359><c> boom</c><00:40:30.660><c> and</c><00:40:30.780><c> e-commerce</c><00:40:31.319><c> is</c><00:40:31.560><c> also</c> 00:40:31.790 --> 00:40:31.800 align:start position:0% so the boom and e-commerce is also 00:40:31.800 --> 00:40:33.829 align:start position:0% so the boom and e-commerce is also spurred<00:40:32.280><c> by</c><00:40:32.579><c> the</c><00:40:32.700><c> emergence</c><00:40:33.119><c> and</c><00:40:33.300><c> growth</c><00:40:33.660><c> of</c> 00:40:33.829 --> 00:40:33.839 align:start position:0% spurred by the emergence and growth of 00:40:33.839 --> 00:40:36.710 align:start position:0% spurred by the emergence and growth of cross-border<00:40:34.619><c> e-commerce</c><00:40:35.280><c> more</c><00:40:36.180><c> brands</c><00:40:36.599><c> are</c> 00:40:36.710 --> 00:40:36.720 align:start position:0% cross-border e-commerce more brands are 00:40:36.720 --> 00:40:38.750 align:start position:0% cross-border e-commerce more brands are now<00:40:37.020><c> seeing</c><00:40:37.440><c> selling</c><00:40:37.920><c> products</c><00:40:38.339><c> across</c> 00:40:38.750 --> 00:40:38.760 align:start position:0% now seeing selling products across 00:40:38.760 --> 00:40:40.490 align:start position:0% now seeing selling products across borders<00:40:39.180><c> through</c><00:40:39.480><c> online</c><00:40:39.780><c> or</c><00:40:40.079><c> offline</c> 00:40:40.490 --> 00:40:40.500 align:start position:0% borders through online or offline 00:40:40.500 --> 00:40:44.109 align:start position:0% borders through online or offline channels<00:40:41.180><c> significantly</c><00:40:42.180><c> helps</c><00:40:42.660><c> their</c><00:40:42.839><c> sales</c> 00:40:44.109 --> 00:40:44.119 align:start position:0% channels significantly helps their sales 00:40:44.119 --> 00:40:46.190 align:start position:0% channels significantly helps their sales e-commerce<00:40:45.119><c> has</c><00:40:45.359><c> shown</c><00:40:45.540><c> to</c><00:40:45.720><c> have</c><00:40:45.839><c> gained</c> 00:40:46.190 --> 00:40:46.200 align:start position:0% e-commerce has shown to have gained 00:40:46.200 --> 00:40:48.109 align:start position:0% e-commerce has shown to have gained traction<00:40:46.440><c> across</c><00:40:46.980><c> virtually</c><00:40:47.400><c> every</c><00:40:47.819><c> product</c> 00:40:48.109 --> 00:40:48.119 align:start position:0% traction across virtually every product 00:40:48.119 --> 00:40:50.870 align:start position:0% traction across virtually every product category<00:40:48.780><c> and</c><00:40:49.560><c> this</c><00:40:49.740><c> is</c><00:40:49.859><c> because</c><00:40:50.040><c> consumers</c> 00:40:50.870 --> 00:40:50.880 align:start position:0% category and this is because consumers 00:40:50.880 --> 00:40:53.750 align:start position:0% category and this is because consumers continue<00:40:51.359><c> to</c><00:40:51.660><c> avoid</c><00:40:52.079><c> physical</c><00:40:52.380><c> stores</c><00:40:52.800><c> even</c> 00:40:53.750 --> 00:40:53.760 align:start position:0% continue to avoid physical stores even 00:40:53.760 --> 00:40:55.849 align:start position:0% continue to avoid physical stores even after<00:40:54.119><c> lockdown</c><00:40:54.720><c> restrictions</c><00:40:55.260><c> have</c><00:40:55.619><c> been</c> 00:40:55.849 --> 00:40:55.859 align:start position:0% after lockdown restrictions have been 00:40:55.859 --> 00:40:58.550 align:start position:0% after lockdown restrictions have been lifted<00:40:56.339><c> and</c><00:40:56.940><c> consumer</c><00:40:57.420><c> spending</c><00:40:57.900><c> is</c> 00:40:58.550 --> 00:40:58.560 align:start position:0% lifted and consumer spending is 00:40:58.560 --> 00:41:00.530 align:start position:0% lifted and consumer spending is currently<00:40:58.920><c> being</c><00:40:59.220><c> diverted</c><00:40:59.760><c> from</c><00:41:00.060><c> leisure</c> 00:41:00.530 --> 00:41:00.540 align:start position:0% currently being diverted from leisure 00:41:00.540 --> 00:41:04.550 align:start position:0% currently being diverted from leisure activities<00:41:00.960><c> and</c><00:41:01.380><c> travel</c><00:41:01.680><c> to</c><00:41:02.579><c> spending</c><00:41:03.119><c> online</c> 00:41:04.550 --> 00:41:04.560 align:start position:0% activities and travel to spending online 00:41:04.560 --> 00:41:06.829 align:start position:0% activities and travel to spending online Merchants<00:41:05.400><c> can</c><00:41:05.700><c> actually</c><00:41:05.940><c> no</c><00:41:06.359><c> longer</c><00:41:06.599><c> be</c> 00:41:06.829 --> 00:41:06.839 align:start position:0% Merchants can actually no longer be 00:41:06.839 --> 00:41:09.470 align:start position:0% Merchants can actually no longer be close-minded<00:41:07.619><c> and</c><00:41:07.800><c> ignore</c><00:41:08.220><c> the</c><00:41:08.400><c> need</c><00:41:08.640><c> for</c><00:41:09.300><c> a</c> 00:41:09.470 --> 00:41:09.480 align:start position:0% close-minded and ignore the need for a 00:41:09.480 --> 00:41:12.650 align:start position:0% close-minded and ignore the need for a comprehensive<00:41:10.319><c> Global</c><00:41:10.800><c> e-commerce</c><00:41:11.460><c> strategy</c> 00:41:12.650 --> 00:41:12.660 align:start position:0% comprehensive Global e-commerce strategy 00:41:12.660 --> 00:41:15.410 align:start position:0% comprehensive Global e-commerce strategy based<00:41:13.319><c> on</c><00:41:13.380><c> a</c><00:41:13.560><c> report</c><00:41:13.859><c> and</c><00:41:14.280><c> Analysis</c><00:41:15.000><c> of</c><00:41:15.240><c> more</c> 00:41:15.410 --> 00:41:15.420 align:start position:0% based on a report and Analysis of more 00:41:15.420 --> 00:41:18.109 align:start position:0% based on a report and Analysis of more than<00:41:15.599><c> 350</c><00:41:16.440><c> Brands</c><00:41:17.040><c> and</c><00:41:17.220><c> retailers</c><00:41:17.760><c> selling</c> 00:41:18.109 --> 00:41:18.119 align:start position:0% than 350 Brands and retailers selling 00:41:18.119 --> 00:41:20.710 align:start position:0% than 350 Brands and retailers selling internationally<00:41:18.720><c> it</c><00:41:19.500><c> shows</c><00:41:19.920><c> a</c><00:41:20.160><c> 21</c> 00:41:20.710 --> 00:41:20.720 align:start position:0% internationally it shows a 21 00:41:20.720 --> 00:41:23.109 align:start position:0% internationally it shows a 21 year-over-year<00:41:21.720><c> increase</c><00:41:22.140><c> in</c><00:41:22.619><c> global</c> 00:41:23.109 --> 00:41:23.119 align:start position:0% year-over-year increase in global 00:41:23.119 --> 00:41:25.670 align:start position:0% year-over-year increase in global cross-border<00:41:24.119><c> uh</c><00:41:24.660><c> discretionary</c><00:41:25.380><c> sales</c> 00:41:25.670 --> 00:41:25.680 align:start position:0% cross-border uh discretionary sales 00:41:25.680 --> 00:41:28.670 align:start position:0% cross-border uh discretionary sales during<00:41:25.980><c> the</c><00:41:26.220><c> covid-19</c><00:41:26.760><c> pandemic</c><00:41:28.020><c> in</c><00:41:28.500><c> the</c> 00:41:28.670 --> 00:41:28.680 align:start position:0% during the covid-19 pandemic in the 00:41:28.680 --> 00:41:32.630 align:start position:0% during the covid-19 pandemic in the period<00:41:28.920><c> of</c><00:41:29.220><c> January</c><00:41:29.760><c> to</c><00:41:29.940><c> June</c><00:41:30.359><c> 2020</c><00:41:30.839><c> alone</c> 00:41:32.630 --> 00:41:32.640 align:start position:0% period of January to June 2020 alone 00:41:32.640 --> 00:41:35.870 align:start position:0% period of January to June 2020 alone so<00:41:33.480><c> therefore</c><00:41:34.020><c> e-commerce</c><00:41:34.800><c> and</c><00:41:35.520><c> Global</c> 00:41:35.870 --> 00:41:35.880 align:start position:0% so therefore e-commerce and Global 00:41:35.880 --> 00:41:38.750 align:start position:0% so therefore e-commerce and Global e-commerce<00:41:36.480><c> Market</c><00:41:36.780><c> is</c><00:41:37.260><c> really</c><00:41:37.500><c> booming</c><00:41:38.099><c> due</c> 00:41:38.750 --> 00:41:38.760 align:start position:0% e-commerce Market is really booming due 00:41:38.760 --> 00:41:40.630 align:start position:0% e-commerce Market is really booming due to<00:41:38.880><c> the</c><00:41:39.060><c> ability</c><00:41:39.359><c> of</c><00:41:39.720><c> having</c><00:41:39.960><c> the</c><00:41:40.200><c> cell</c> 00:41:40.630 --> 00:41:40.640 align:start position:0% to the ability of having the cell 00:41:40.640 --> 00:41:43.430 align:start position:0% to the ability of having the cell regardless<00:41:41.640><c> of</c><00:41:42.060><c> wherever</c><00:41:42.480><c> your</c><00:41:42.780><c> customer</c><00:41:43.020><c> is</c> 00:41:43.430 --> 00:41:43.440 align:start position:0% regardless of wherever your customer is 00:41:43.440 --> 00:41:45.530 align:start position:0% regardless of wherever your customer is and<00:41:43.980><c> expanding</c><00:41:44.579><c> internationally</c><00:41:45.180><c> can</c> 00:41:45.530 --> 00:41:45.540 align:start position:0% and expanding internationally can 00:41:45.540 --> 00:41:48.290 align:start position:0% and expanding internationally can actually<00:41:45.720><c> be</c><00:41:45.960><c> achieved</c><00:41:46.440><c> easily</c><00:41:46.980><c> without</c><00:41:47.640><c> any</c> 00:41:48.290 --> 00:41:48.300 align:start position:0% actually be achieved easily without any 00:41:48.300 --> 00:41:51.050 align:start position:0% actually be achieved easily without any physical<00:41:48.540><c> presence</c><00:41:49.260><c> that</c><00:41:50.099><c> was</c><00:41:50.280><c> required</c><00:41:50.819><c> in</c> 00:41:51.050 --> 00:41:51.060 align:start position:0% physical presence that was required in 00:41:51.060 --> 00:41:53.510 align:start position:0% physical presence that was required in the<00:41:51.180><c> past</c> 00:41:53.510 --> 00:41:53.520 align:start position:0% 00:41:53.520 --> 00:41:57.050 align:start position:0% so<00:41:54.119><c> why</c><00:41:54.359><c> is</c><00:41:54.540><c> shipping</c><00:41:54.960><c> important</c> 00:41:57.050 --> 00:41:57.060 align:start position:0% so why is shipping important 00:41:57.060 --> 00:42:00.170 align:start position:0% so why is shipping important shipping<00:41:57.720><c> is</c><00:41:57.900><c> important</c><00:41:58.319><c> because</c><00:41:58.740><c> of</c><00:41:59.160><c> uh</c><00:41:59.700><c> the</c> 00:42:00.170 --> 00:42:00.180 align:start position:0% shipping is important because of uh the 00:42:00.180 --> 00:42:02.030 align:start position:0% shipping is important because of uh the first<00:42:00.300><c> reason</c><00:42:00.540><c> which</c><00:42:00.960><c> is</c><00:42:01.140><c> card</c><00:42:01.380><c> abandonment</c> 00:42:02.030 --> 00:42:02.040 align:start position:0% first reason which is card abandonment 00:42:02.040 --> 00:42:05.750 align:start position:0% first reason which is card abandonment rates<00:42:02.540><c> according</c><00:42:03.540><c> to</c><00:42:03.720><c> a</c><00:42:03.900><c> UPS</c><00:42:04.319><c> survey</c><00:42:04.740><c> among</c><00:42:05.099><c> 18</c> 00:42:05.750 --> 00:42:05.760 align:start position:0% rates according to a UPS survey among 18 00:42:05.760 --> 00:42:08.030 align:start position:0% rates according to a UPS survey among 18 000<00:42:05.819><c> respondents</c><00:42:06.660><c> who</c><00:42:07.079><c> are</c><00:42:07.319><c> asked</c><00:42:07.680><c> to</c><00:42:07.740><c> rank</c> 00:42:08.030 --> 00:42:08.040 align:start position:0% 000 respondents who are asked to rank 00:42:08.040 --> 00:42:09.770 align:start position:0% 000 respondents who are asked to rank their<00:42:08.220><c> current</c><00:42:08.460><c> abandonment</c><00:42:09.000><c> reasons</c><00:42:09.540><c> just</c> 00:42:09.770 --> 00:42:09.780 align:start position:0% their current abandonment reasons just 00:42:09.780 --> 00:42:12.589 align:start position:0% their current abandonment reasons just to<00:42:09.960><c> pull</c><00:42:10.200><c> a</c><00:42:10.500><c> few</c><00:42:10.680><c> statistics</c><00:42:11.400><c> out</c><00:42:12.180><c> of</c><00:42:12.420><c> some</c> 00:42:12.589 --> 00:42:12.599 align:start position:0% to pull a few statistics out of some 00:42:12.599 --> 00:42:14.809 align:start position:0% to pull a few statistics out of some reasons<00:42:12.960><c> for</c><00:42:13.140><c> car</c><00:42:13.440><c> abandonment</c><00:42:14.040><c> you</c><00:42:14.700><c> will</c> 00:42:14.809 --> 00:42:14.819 align:start position:0% reasons for car abandonment you will 00:42:14.819 --> 00:42:16.670 align:start position:0% reasons for car abandonment you will find<00:42:15.000><c> that</c><00:42:15.180><c> shipping</c><00:42:15.599><c> is</c><00:42:15.780><c> a</c><00:42:15.960><c> common</c><00:42:16.140><c> theme</c><00:42:16.440><c> for</c> 00:42:16.670 --> 00:42:16.680 align:start position:0% find that shipping is a common theme for 00:42:16.680 --> 00:42:18.170 align:start position:0% find that shipping is a common theme for why<00:42:16.920><c> they</c><00:42:17.099><c> choose</c><00:42:17.400><c> to</c><00:42:17.520><c> abandon</c><00:42:17.940><c> their</c> 00:42:18.170 --> 00:42:18.180 align:start position:0% why they choose to abandon their 00:42:18.180 --> 00:42:20.930 align:start position:0% why they choose to abandon their purchase<00:42:18.800><c> therefore</c><00:42:19.800><c> although</c><00:42:20.460><c> commonly</c> 00:42:20.930 --> 00:42:20.940 align:start position:0% purchase therefore although commonly 00:42:20.940 --> 00:42:23.089 align:start position:0% purchase therefore although commonly overlooked<00:42:21.660><c> shipping</c><00:42:22.440><c> is</c><00:42:22.680><c> incredibly</c> 00:42:23.089 --> 00:42:23.099 align:start position:0% overlooked shipping is incredibly 00:42:23.099 --> 00:42:24.890 align:start position:0% overlooked shipping is incredibly important<00:42:23.640><c> to</c><00:42:23.880><c> ensure</c><00:42:24.240><c> that</c><00:42:24.420><c> there</c><00:42:24.720><c> is</c> 00:42:24.890 --> 00:42:24.900 align:start position:0% important to ensure that there is 00:42:24.900 --> 00:42:27.470 align:start position:0% important to ensure that there is conversion<00:42:25.500><c> at</c><00:42:25.740><c> your</c><00:42:25.859><c> checkout</c><00:42:26.280><c> and</c><00:42:27.119><c> if</c><00:42:27.300><c> you</c> 00:42:27.470 --> 00:42:27.480 align:start position:0% conversion at your checkout and if you 00:42:27.480 --> 00:42:30.349 align:start position:0% conversion at your checkout and if you look<00:42:27.660><c> at</c><00:42:27.900><c> you</c><00:42:28.440><c> know</c><00:42:28.500><c> these</c><00:42:28.859><c> statistics</c><00:42:29.400><c> that</c> 00:42:30.349 --> 00:42:30.359 align:start position:0% look at you know these statistics that 00:42:30.359 --> 00:42:32.809 align:start position:0% look at you know these statistics that most<00:42:30.839><c> common</c><00:42:31.200><c> reason</c><00:42:31.800><c> for</c><00:42:32.160><c> why</c><00:42:32.460><c> people</c> 00:42:32.809 --> 00:42:32.819 align:start position:0% most common reason for why people 00:42:32.819 --> 00:42:35.150 align:start position:0% most common reason for why people abandon<00:42:33.540><c> their</c><00:42:33.900><c> shopping</c><00:42:34.319><c> cart</c><00:42:34.619><c> is</c><00:42:34.920><c> actually</c> 00:42:35.150 --> 00:42:35.160 align:start position:0% abandon their shopping cart is actually 00:42:35.160 --> 00:42:37.430 align:start position:0% abandon their shopping cart is actually shipping<00:42:35.700><c> related</c><00:42:36.119><c> with</c><00:42:36.839><c> the</c><00:42:37.079><c> cost</c><00:42:37.260><c> of</c> 00:42:37.430 --> 00:42:37.440 align:start position:0% shipping related with the cost of 00:42:37.440 --> 00:42:42.890 align:start position:0% shipping related with the cost of delivery<00:42:37.920><c> being</c><00:42:38.160><c> higher</c><00:42:38.700><c> than</c><00:42:38.880><c> anticipated</c> 00:42:42.890 --> 00:42:42.900 align:start position:0% 00:42:42.900 --> 00:42:45.410 align:start position:0% shipping<00:42:43.680><c> is</c><00:42:44.099><c> really</c><00:42:44.579><c> important</c><00:42:45.060><c> for</c> 00:42:45.410 --> 00:42:45.420 align:start position:0% shipping is really important for 00:42:45.420 --> 00:42:47.329 align:start position:0% shipping is really important for customer<00:42:45.660><c> retention</c><00:42:46.200><c> and</c><00:42:46.500><c> I</c><00:42:46.680><c> cannot</c><00:42:46.980><c> stress</c> 00:42:47.329 --> 00:42:47.339 align:start position:0% customer retention and I cannot stress 00:42:47.339 --> 00:42:49.609 align:start position:0% customer retention and I cannot stress this<00:42:47.520><c> enough</c><00:42:47.760><c> to</c><00:42:48.240><c> anyone</c><00:42:49.079><c> who's</c><00:42:49.260><c> selling</c> 00:42:49.609 --> 00:42:49.619 align:start position:0% this enough to anyone who's selling 00:42:49.619 --> 00:42:53.089 align:start position:0% this enough to anyone who's selling online<00:42:50.180><c> and</c><00:42:51.180><c> yes</c><00:42:51.540><c> due</c><00:42:52.200><c> to</c><00:42:52.319><c> the</c><00:42:52.500><c> fact</c><00:42:52.680><c> that</c><00:42:52.859><c> it's</c> 00:42:53.089 --> 00:42:53.099 align:start position:0% online and yes due to the fact that it's 00:42:53.099 --> 00:42:55.309 align:start position:0% online and yes due to the fact that it's now<00:42:53.280><c> become</c><00:42:53.640><c> a</c><00:42:53.940><c> habit</c><00:42:54.300><c> for</c><00:42:54.540><c> customers</c><00:42:55.020><c> to</c> 00:42:55.309 --> 00:42:55.319 align:start position:0% now become a habit for customers to 00:42:55.319 --> 00:42:57.410 align:start position:0% now become a habit for customers to research<00:42:55.740><c> read</c><00:42:56.099><c> reviews</c><00:42:56.460><c> and</c><00:42:57.000><c> compare</c> 00:42:57.410 --> 00:42:57.420 align:start position:0% research read reviews and compare 00:42:57.420 --> 00:43:00.069 align:start position:0% research read reviews and compare products<00:42:57.960><c> and</c><00:42:58.140><c> Brands</c><00:42:58.560><c> before</c><00:42:59.280><c> purchasing</c> 00:43:00.069 --> 00:43:00.079 align:start position:0% products and Brands before purchasing 00:43:00.079 --> 00:43:02.809 align:start position:0% products and Brands before purchasing customers<00:43:01.079><c> now</c><00:43:01.500><c> do</c><00:43:01.800><c> their</c><00:43:02.040><c> research</c><00:43:02.460><c> before</c> 00:43:02.809 --> 00:43:02.819 align:start position:0% customers now do their research before 00:43:02.819 --> 00:43:05.210 align:start position:0% customers now do their research before buying<00:43:03.420><c> from</c><00:43:03.599><c> a</c><00:43:03.780><c> brand</c> 00:43:05.210 --> 00:43:05.220 align:start position:0% buying from a brand 00:43:05.220 --> 00:43:07.309 align:start position:0% buying from a brand a<00:43:05.760><c> bad</c><00:43:05.880><c> review</c><00:43:06.119><c> about</c><00:43:06.480><c> an</c><00:43:06.780><c> item</c><00:43:07.079><c> never</c> 00:43:07.309 --> 00:43:07.319 align:start position:0% a bad review about an item never 00:43:07.319 --> 00:43:09.770 align:start position:0% a bad review about an item never arriving<00:43:07.800><c> or</c><00:43:08.220><c> unexpected</c><00:43:08.940><c> additional</c><00:43:09.420><c> cost</c> 00:43:09.770 --> 00:43:09.780 align:start position:0% arriving or unexpected additional cost 00:43:09.780 --> 00:43:12.050 align:start position:0% arriving or unexpected additional cost for<00:43:10.079><c> tax</c><00:43:10.380><c> and</c><00:43:10.619><c> duties</c><00:43:11.040><c> could</c><00:43:11.520><c> actually</c><00:43:11.760><c> make</c> 00:43:12.050 --> 00:43:12.060 align:start position:0% for tax and duties could actually make 00:43:12.060 --> 00:43:14.510 align:start position:0% for tax and duties could actually make or<00:43:12.240><c> break</c><00:43:12.480><c> acquiring</c><00:43:13.140><c> a</c><00:43:13.380><c> new</c><00:43:13.500><c> customer</c> 00:43:14.510 --> 00:43:14.520 align:start position:0% or break acquiring a new customer 00:43:14.520 --> 00:43:17.210 align:start position:0% or break acquiring a new customer therefore<00:43:15.359><c> bad</c><00:43:15.720><c> reviews</c><00:43:16.020><c> about</c><00:43:16.500><c> delivery</c> 00:43:17.210 --> 00:43:17.220 align:start position:0% therefore bad reviews about delivery 00:43:17.220 --> 00:43:18.829 align:start position:0% therefore bad reviews about delivery matter 00:43:18.829 --> 00:43:18.839 align:start position:0% matter 00:43:18.839 --> 00:43:20.690 align:start position:0% matter differentiate<00:43:19.800><c> yourself</c><00:43:19.980><c> through</c><00:43:20.460><c> an</c> 00:43:20.690 --> 00:43:20.700 align:start position:0% differentiate yourself through an 00:43:20.700 --> 00:43:22.730 align:start position:0% differentiate yourself through an excellent<00:43:21.060><c> e-commerce</c><00:43:21.660><c> delivery</c><00:43:22.200><c> experience</c> 00:43:22.730 --> 00:43:22.740 align:start position:0% excellent e-commerce delivery experience 00:43:22.740 --> 00:43:25.130 align:start position:0% excellent e-commerce delivery experience and<00:43:23.579><c> the</c><00:43:23.700><c> delivery</c><00:43:24.119><c> options</c><00:43:24.420><c> that</c><00:43:24.660><c> you</c><00:43:24.900><c> offer</c> 00:43:25.130 --> 00:43:25.140 align:start position:0% and the delivery options that you offer 00:43:25.140 --> 00:43:27.410 align:start position:0% and the delivery options that you offer have<00:43:25.440><c> a</c><00:43:25.619><c> direct</c><00:43:25.859><c> impact</c><00:43:26.400><c> on</c><00:43:26.700><c> your</c><00:43:26.940><c> prospective</c> 00:43:27.410 --> 00:43:27.420 align:start position:0% have a direct impact on your prospective 00:43:27.420 --> 00:43:29.690 align:start position:0% have a direct impact on your prospective customers<00:43:28.020><c> decisions</c><00:43:28.500><c> to</c><00:43:28.859><c> shop</c><00:43:29.040><c> with</c><00:43:29.280><c> you</c><00:43:29.460><c> or</c> 00:43:29.690 --> 00:43:29.700 align:start position:0% customers decisions to shop with you or 00:43:29.700 --> 00:43:30.710 align:start position:0% customers decisions to shop with you or not 00:43:30.710 --> 00:43:30.720 align:start position:0% not 00:43:30.720 --> 00:43:34.370 align:start position:0% not according<00:43:31.380><c> to</c><00:43:31.619><c> a</c><00:43:31.740><c> report</c><00:43:31.920><c> by</c><00:43:32.339><c> PWC</c><00:43:33.380><c> these</c> 00:43:34.370 --> 00:43:34.380 align:start position:0% according to a report by PWC these 00:43:34.380 --> 00:43:35.990 align:start position:0% according to a report by PWC these statistics<00:43:34.800><c> show</c><00:43:35.040><c> how</c><00:43:35.339><c> important</c><00:43:35.760><c> the</c> 00:43:35.990 --> 00:43:36.000 align:start position:0% statistics show how important the 00:43:36.000 --> 00:43:38.089 align:start position:0% statistics show how important the Fulfillment<00:43:36.420><c> and</c><00:43:36.660><c> delivery</c><00:43:37.140><c> is</c><00:43:37.319><c> for</c><00:43:37.800><c> customer</c> 00:43:38.089 --> 00:43:38.099 align:start position:0% Fulfillment and delivery is for customer 00:43:38.099 --> 00:43:39.349 align:start position:0% Fulfillment and delivery is for customer retention 00:43:39.349 --> 00:43:39.359 align:start position:0% retention 00:43:39.359 --> 00:43:41.450 align:start position:0% retention so<00:43:39.780><c> if</c><00:43:40.020><c> you're</c><00:43:40.200><c> if</c><00:43:40.619><c> you</c><00:43:40.800><c> want</c><00:43:40.859><c> to</c><00:43:41.040><c> take</c><00:43:41.099><c> a</c><00:43:41.280><c> look</c> 00:43:41.450 --> 00:43:41.460 align:start position:0% so if you're if you want to take a look 00:43:41.460 --> 00:43:44.030 align:start position:0% so if you're if you want to take a look here<00:43:41.760><c> these</c><00:43:42.540><c> are</c><00:43:42.660><c> some</c><00:43:42.900><c> key</c><00:43:43.140><c> statistics</c><00:43:43.740><c> to</c> 00:43:44.030 --> 00:43:44.040 align:start position:0% here these are some key statistics to 00:43:44.040 --> 00:43:47.089 align:start position:0% here these are some key statistics to indicate<00:43:44.520><c> why</c><00:43:45.440><c> consumer</c><00:43:46.440><c> behavior</c><00:43:46.920><c> is</c> 00:43:47.089 --> 00:43:47.099 align:start position:0% indicate why consumer behavior is 00:43:47.099 --> 00:43:50.170 align:start position:0% indicate why consumer behavior is changing 00:43:50.170 --> 00:43:50.180 align:start position:0% 00:43:50.180 --> 00:43:53.390 align:start position:0% moving<00:43:51.180><c> on</c><00:43:51.420><c> how</c><00:43:52.319><c> should</c><00:43:52.500><c> you</c><00:43:52.740><c> plan</c><00:43:53.040><c> your</c> 00:43:53.390 --> 00:43:53.400 align:start position:0% moving on how should you plan your 00:43:53.400 --> 00:43:55.790 align:start position:0% moving on how should you plan your shipping<00:43:53.819><c> strategies</c> 00:43:55.790 --> 00:43:55.800 align:start position:0% shipping strategies 00:43:55.800 --> 00:43:58.490 align:start position:0% shipping strategies the<00:43:56.400><c> first</c><00:43:56.579><c> step</c><00:43:57.060><c> here</c><00:43:57.420><c> would</c><00:43:57.660><c> be</c><00:43:57.780><c> to</c><00:43:58.020><c> be</c><00:43:58.200><c> a</c> 00:43:58.490 --> 00:43:58.500 align:start position:0% the first step here would be to be a 00:43:58.500 --> 00:44:00.829 align:start position:0% the first step here would be to be a smart<00:43:58.619><c> shipper</c><00:43:59.220><c> understand</c><00:43:59.940><c> the</c><00:44:00.420><c> behavior</c> 00:44:00.829 --> 00:44:00.839 align:start position:0% smart shipper understand the behavior 00:44:00.839 --> 00:44:03.829 align:start position:0% smart shipper understand the behavior and<00:44:01.020><c> preferences</c><00:44:01.560><c> of</c><00:44:01.980><c> your</c><00:44:02.160><c> customer</c><00:44:02.839><c> and</c> 00:44:03.829 --> 00:44:03.839 align:start position:0% and preferences of your customer and 00:44:03.839 --> 00:44:05.750 align:start position:0% and preferences of your customer and something<00:44:04.380><c> that</c><00:44:04.740><c> online</c><00:44:04.920><c> retailers</c><00:44:05.520><c> should</c> 00:44:05.750 --> 00:44:05.760 align:start position:0% something that online retailers should 00:44:05.760 --> 00:44:07.609 align:start position:0% something that online retailers should know<00:44:05.940><c> is</c><00:44:06.119><c> that</c><00:44:06.359><c> your</c><00:44:06.540><c> shipping</c><00:44:06.900><c> strategy</c><00:44:07.319><c> can</c> 00:44:07.609 --> 00:44:07.619 align:start position:0% know is that your shipping strategy can 00:44:07.619 --> 00:44:09.410 align:start position:0% know is that your shipping strategy can actually<00:44:07.800><c> be</c><00:44:07.980><c> used</c><00:44:08.280><c> to</c><00:44:08.579><c> Market</c><00:44:08.700><c> your</c><00:44:09.119><c> company</c> 00:44:09.410 --> 00:44:09.420 align:start position:0% actually be used to Market your company 00:44:09.420 --> 00:44:12.170 align:start position:0% actually be used to Market your company effectively<00:44:10.319><c> by</c><00:44:11.160><c> understanding</c><00:44:11.819><c> your</c> 00:44:12.170 --> 00:44:12.180 align:start position:0% effectively by understanding your 00:44:12.180 --> 00:44:14.210 align:start position:0% effectively by understanding your current<00:44:12.359><c> customer</c><00:44:12.720><c> profile</c><00:44:13.380><c> and</c><00:44:13.740><c> your</c><00:44:13.980><c> Target</c> 00:44:14.210 --> 00:44:14.220 align:start position:0% current customer profile and your Target 00:44:14.220 --> 00:44:16.609 align:start position:0% current customer profile and your Target customer<00:44:14.640><c> profile</c><00:44:15.300><c> you</c><00:44:16.020><c> can</c><00:44:16.140><c> build</c><00:44:16.319><c> a</c> 00:44:16.609 --> 00:44:16.619 align:start position:0% customer profile you can build a 00:44:16.619 --> 00:44:18.829 align:start position:0% customer profile you can build a shipping<00:44:16.980><c> strategy</c><00:44:17.460><c> and</c><00:44:18.300><c> one</c><00:44:18.599><c> that</c> 00:44:18.829 --> 00:44:18.839 align:start position:0% shipping strategy and one that 00:44:18.839 --> 00:44:20.870 align:start position:0% shipping strategy and one that identifies<00:44:19.440><c> with</c><00:44:19.740><c> your</c><00:44:19.920><c> e-commerce</c><00:44:20.460><c> shipping</c> 00:44:20.870 --> 00:44:20.880 align:start position:0% identifies with your e-commerce shipping 00:44:20.880 --> 00:44:23.030 align:start position:0% identifies with your e-commerce shipping strategy<00:44:21.359><c> goals</c><00:44:21.839><c> to</c><00:44:22.079><c> suit</c><00:44:22.319><c> your</c><00:44:22.619><c> customers</c> 00:44:23.030 --> 00:44:23.040 align:start position:0% strategy goals to suit your customers 00:44:23.040 --> 00:44:24.710 align:start position:0% strategy goals to suit your customers needs 00:44:24.710 --> 00:44:24.720 align:start position:0% needs 00:44:24.720 --> 00:44:27.170 align:start position:0% needs this<00:44:25.440><c> becomes</c><00:44:25.859><c> increasingly</c><00:44:26.579><c> even</c><00:44:26.880><c> more</c> 00:44:27.170 --> 00:44:27.180 align:start position:0% this becomes increasingly even more 00:44:27.180 --> 00:44:29.569 align:start position:0% this becomes increasingly even more important<00:44:27.540><c> during</c><00:44:27.839><c> holiday</c><00:44:28.200><c> or</c><00:44:28.680><c> Peak</c><00:44:29.099><c> Seasons</c> 00:44:29.569 --> 00:44:29.579 align:start position:0% important during holiday or Peak Seasons 00:44:29.579 --> 00:44:31.730 align:start position:0% important during holiday or Peak Seasons it's<00:44:30.300><c> Paramount</c><00:44:30.839><c> for</c><00:44:31.020><c> people</c><00:44:31.200><c> to</c><00:44:31.500><c> feel</c> 00:44:31.730 --> 00:44:31.740 align:start position:0% it's Paramount for people to feel 00:44:31.740 --> 00:44:33.589 align:start position:0% it's Paramount for people to feel confident<00:44:32.160><c> that</c><00:44:32.700><c> they</c><00:44:32.880><c> will</c><00:44:33.060><c> receive</c><00:44:33.359><c> their</c> 00:44:33.589 --> 00:44:33.599 align:start position:0% confident that they will receive their 00:44:33.599 --> 00:44:35.210 align:start position:0% confident that they will receive their products<00:44:33.960><c> in</c><00:44:34.140><c> the</c><00:44:34.319><c> shortest</c><00:44:34.619><c> amount</c><00:44:34.859><c> of</c><00:44:34.980><c> time</c> 00:44:35.210 --> 00:44:35.220 align:start position:0% products in the shortest amount of time 00:44:35.220 --> 00:44:36.589 align:start position:0% products in the shortest amount of time possible 00:44:36.589 --> 00:44:36.599 align:start position:0% possible 00:44:36.599 --> 00:44:39.109 align:start position:0% possible so<00:44:37.200><c> you</c><00:44:37.859><c> should</c><00:44:38.040><c> hope</c><00:44:38.280><c> to</c><00:44:38.460><c> actually</c><00:44:38.700><c> achieve</c> 00:44:39.109 --> 00:44:39.119 align:start position:0% so you should hope to actually achieve 00:44:39.119 --> 00:44:40.990 align:start position:0% so you should hope to actually achieve with<00:44:39.300><c> a</c><00:44:39.540><c> successful</c><00:44:39.960><c> shipping</c><00:44:40.500><c> strategy</c> 00:44:40.990 --> 00:44:41.000 align:start position:0% with a successful shipping strategy 00:44:41.000 --> 00:44:44.089 align:start position:0% with a successful shipping strategy increase<00:44:42.000><c> conversions</c><00:44:42.960><c> increase</c><00:44:43.560><c> average</c> 00:44:44.089 --> 00:44:44.099 align:start position:0% increase conversions increase average 00:44:44.099 --> 00:44:45.710 align:start position:0% increase conversions increase average order<00:44:44.460><c> value</c> 00:44:45.710 --> 00:44:45.720 align:start position:0% order value 00:44:45.720 --> 00:44:48.290 align:start position:0% order value expanding<00:44:46.619><c> your</c><00:44:46.800><c> Market</c><00:44:47.040><c> or</c><00:44:47.339><c> target</c><00:44:47.640><c> audience</c> 00:44:48.290 --> 00:44:48.300 align:start position:0% expanding your Market or target audience 00:44:48.300 --> 00:44:51.109 align:start position:0% expanding your Market or target audience and<00:44:49.200><c> decreasing</c><00:44:49.800><c> the</c><00:44:50.099><c> cost</c> 00:44:51.109 --> 00:44:51.119 align:start position:0% and decreasing the cost 00:44:51.119 --> 00:44:54.290 align:start position:0% and decreasing the cost so<00:44:51.839><c> strategies</c><00:44:52.500><c> you</c><00:44:52.740><c> can</c><00:44:52.920><c> offer</c><00:44:53.400><c> is</c><00:44:53.700><c> free</c> 00:44:54.290 --> 00:44:54.300 align:start position:0% so strategies you can offer is free 00:44:54.300 --> 00:44:55.490 align:start position:0% so strategies you can offer is free shipping 00:44:55.490 --> 00:44:55.500 align:start position:0% shipping 00:44:55.500 --> 00:44:58.609 align:start position:0% shipping or<00:44:56.160><c> free</c><00:44:56.460><c> returns</c><00:44:57.300><c> free</c><00:44:57.780><c> shipping</c><00:44:58.200><c> is</c><00:44:58.380><c> an</c> 00:44:58.609 --> 00:44:58.619 align:start position:0% or free returns free shipping is an 00:44:58.619 --> 00:45:00.349 align:start position:0% or free returns free shipping is an e-commerce<00:44:59.099><c> shipping</c><00:44:59.460><c> strategy</c><00:44:59.880><c> that</c><00:45:00.180><c> can</c> 00:45:00.349 --> 00:45:00.359 align:start position:0% e-commerce shipping strategy that can 00:45:00.359 --> 00:45:02.270 align:start position:0% e-commerce shipping strategy that can actually<00:45:00.480><c> help</c><00:45:00.780><c> you</c><00:45:00.900><c> stay</c><00:45:01.200><c> competitive</c><00:45:01.859><c> and</c> 00:45:02.270 --> 00:45:02.280 align:start position:0% actually help you stay competitive and 00:45:02.280 --> 00:45:04.309 align:start position:0% actually help you stay competitive and in<00:45:02.460><c> line</c><00:45:02.700><c> with</c><00:45:02.880><c> the</c><00:45:03.119><c> expectations</c><00:45:03.599><c> of</c><00:45:04.079><c> your</c> 00:45:04.309 --> 00:45:04.319 align:start position:0% in line with the expectations of your 00:45:04.319 --> 00:45:05.569 align:start position:0% in line with the expectations of your consumers 00:45:05.569 --> 00:45:05.579 align:start position:0% consumers 00:45:05.579 --> 00:45:07.609 align:start position:0% consumers the<00:45:06.060><c> logic</c><00:45:06.480><c> here</c><00:45:06.660><c> is</c><00:45:06.900><c> that</c> 00:45:07.609 --> 00:45:07.619 align:start position:0% the logic here is that 00:45:07.619 --> 00:45:10.010 align:start position:0% the logic here is that if<00:45:08.160><c> your</c><00:45:08.460><c> competitors</c><00:45:08.880><c> are</c><00:45:09.359><c> offering</c><00:45:09.780><c> free</c> 00:45:10.010 --> 00:45:10.020 align:start position:0% if your competitors are offering free 00:45:10.020 --> 00:45:12.170 align:start position:0% if your competitors are offering free shipping<00:45:10.440><c> you</c><00:45:10.680><c> should</c><00:45:10.920><c> too</c><00:45:11.220><c> and</c><00:45:11.760><c> if</c><00:45:11.940><c> they</c> 00:45:12.170 --> 00:45:12.180 align:start position:0% shipping you should too and if they 00:45:12.180 --> 00:45:14.210 align:start position:0% shipping you should too and if they aren't<00:45:12.480><c> doing</c><00:45:13.079><c> so</c><00:45:13.319><c> can</c><00:45:13.619><c> give</c><00:45:13.800><c> you</c><00:45:13.920><c> a</c> 00:45:14.210 --> 00:45:14.220 align:start position:0% aren't doing so can give you a 00:45:14.220 --> 00:45:16.069 align:start position:0% aren't doing so can give you a competitive<00:45:14.640><c> advantage</c><00:45:15.300><c> over</c><00:45:15.660><c> your</c> 00:45:16.069 --> 00:45:16.079 align:start position:0% competitive advantage over your 00:45:16.079 --> 00:45:17.569 align:start position:0% competitive advantage over your competitors 00:45:17.569 --> 00:45:17.579 align:start position:0% competitors 00:45:17.579 --> 00:45:19.250 align:start position:0% competitors today's<00:45:18.000><c> consumers</c><00:45:18.720><c> are</c><00:45:19.020><c> actually</c> 00:45:19.250 --> 00:45:19.260 align:start position:0% today's consumers are actually 00:45:19.260 --> 00:45:22.550 align:start position:0% today's consumers are actually conditioned<00:45:20.220><c> to</c><00:45:20.339><c> expect</c><00:45:20.640><c> free</c><00:45:21.060><c> shipping</c><00:45:21.560><c> and</c> 00:45:22.550 --> 00:45:22.560 align:start position:0% conditioned to expect free shipping and 00:45:22.560 --> 00:45:25.130 align:start position:0% conditioned to expect free shipping and you<00:45:23.280><c> know</c><00:45:23.400><c> if</c><00:45:23.700><c> you</c><00:45:23.880><c> are</c><00:45:24.119><c> a</c><00:45:24.480><c> Amazon</c><00:45:24.660><c> Customer</c> 00:45:25.130 --> 00:45:25.140 align:start position:0% you know if you are a Amazon Customer 00:45:25.140 --> 00:45:27.589 align:start position:0% you know if you are a Amazon Customer you<00:45:25.680><c> will</c><00:45:25.800><c> understand</c><00:45:26.040><c> that</c><00:45:26.579><c> shopping</c><00:45:27.180><c> online</c> 00:45:27.589 --> 00:45:27.599 align:start position:0% you will understand that shopping online 00:45:27.599 --> 00:45:30.410 align:start position:0% you will understand that shopping online has<00:45:28.319><c> been</c><00:45:28.560><c> you</c><00:45:29.280><c> know</c><00:45:29.339><c> a</c><00:45:29.579><c> breeze</c><00:45:29.940><c> with</c><00:45:30.119><c> Amazon</c> 00:45:30.410 --> 00:45:30.420 align:start position:0% has been you know a breeze with Amazon 00:45:30.420 --> 00:45:32.589 align:start position:0% has been you know a breeze with Amazon because<00:45:30.900><c> they</c><00:45:31.319><c> offer</c><00:45:31.619><c> you</c><00:45:31.740><c> free</c><00:45:31.980><c> shipping</c> 00:45:32.589 --> 00:45:32.599 align:start position:0% because they offer you free shipping 00:45:32.599 --> 00:45:35.690 align:start position:0% because they offer you free shipping regardless<00:45:33.599><c> of</c><00:45:33.900><c> if</c><00:45:34.140><c> it</c><00:45:34.380><c> is</c><00:45:34.859><c> going</c><00:45:35.220><c> to</c><00:45:35.339><c> arrive</c> 00:45:35.690 --> 00:45:35.700 align:start position:0% regardless of if it is going to arrive 00:45:35.700 --> 00:45:38.750 align:start position:0% regardless of if it is going to arrive to<00:45:36.300><c> you</c><00:45:36.500><c> in</c><00:45:37.500><c> one</c><00:45:37.680><c> or</c><00:45:37.800><c> two</c><00:45:37.980><c> days</c> 00:45:38.750 --> 00:45:38.760 align:start position:0% to you in one or two days 00:45:38.760 --> 00:45:40.970 align:start position:0% to you in one or two days so<00:45:39.240><c> it's</c><00:45:39.420><c> actually</c><00:45:39.599><c> crucial</c><00:45:40.079><c> for</c><00:45:40.500><c> small</c> 00:45:40.970 --> 00:45:40.980 align:start position:0% so it's actually crucial for small 00:45:40.980 --> 00:45:43.010 align:start position:0% so it's actually crucial for small medium<00:45:41.339><c> businesses</c><00:45:41.880><c> to</c><00:45:42.060><c> meet</c><00:45:42.240><c> these</c><00:45:42.599><c> demands</c> 00:45:43.010 --> 00:45:43.020 align:start position:0% medium businesses to meet these demands 00:45:43.020 --> 00:45:45.890 align:start position:0% medium businesses to meet these demands to<00:45:43.500><c> remain</c><00:45:43.859><c> competitive</c><00:45:44.400><c> due</c><00:45:45.180><c> to</c><00:45:45.359><c> the</c><00:45:45.540><c> culture</c> 00:45:45.890 --> 00:45:45.900 align:start position:0% to remain competitive due to the culture 00:45:45.900 --> 00:45:47.930 align:start position:0% to remain competitive due to the culture that<00:45:46.260><c> these</c><00:45:46.560><c> big</c><00:45:46.680><c> box</c><00:45:46.920><c> retailers</c><00:45:47.700><c> have</c> 00:45:47.930 --> 00:45:47.940 align:start position:0% that these big box retailers have 00:45:47.940 --> 00:45:49.849 align:start position:0% that these big box retailers have created 00:45:49.849 --> 00:45:49.859 align:start position:0% created 00:45:49.859 --> 00:45:52.309 align:start position:0% created so<00:45:50.460><c> a</c><00:45:50.940><c> question</c><00:45:51.060><c> that's</c><00:45:51.359><c> commonly</c><00:45:51.839><c> asked</c><00:45:52.260><c> to</c> 00:45:52.309 --> 00:45:52.319 align:start position:0% so a question that's commonly asked to 00:45:52.319 --> 00:45:55.069 align:start position:0% so a question that's commonly asked to me<00:45:52.500><c> is</c><00:45:52.800><c> that</c><00:45:53.040><c> if</c><00:45:54.000><c> I</c><00:45:54.180><c> cannot</c><00:45:54.420><c> offer</c><00:45:54.839><c> free</c> 00:45:55.069 --> 00:45:55.079 align:start position:0% me is that if I cannot offer free 00:45:55.079 --> 00:45:58.069 align:start position:0% me is that if I cannot offer free shipping<00:45:55.560><c> what</c><00:45:55.920><c> else</c><00:45:56.099><c> can</c><00:45:56.400><c> I</c><00:45:56.579><c> do</c><00:45:56.780><c> so</c><00:45:57.780><c> if</c><00:45:57.960><c> you</c> 00:45:58.069 --> 00:45:58.079 align:start position:0% shipping what else can I do so if you 00:45:58.079 --> 00:46:00.349 align:start position:0% shipping what else can I do so if you cannot<00:45:58.380><c> offer</c><00:45:58.740><c> free</c><00:45:59.099><c> shipping</c><00:45:59.579><c> minimum</c> 00:46:00.349 --> 00:46:00.359 align:start position:0% cannot offer free shipping minimum 00:46:00.359 --> 00:46:02.210 align:start position:0% cannot offer free shipping minimum shipping<00:46:00.780><c> thresholds</c><00:46:01.380><c> are</c><00:46:01.560><c> actually</c><00:46:01.740><c> a</c><00:46:02.040><c> good</c> 00:46:02.210 --> 00:46:02.220 align:start position:0% shipping thresholds are actually a good 00:46:02.220 --> 00:46:05.030 align:start position:0% shipping thresholds are actually a good way<00:46:02.520><c> to</c><00:46:02.700><c> offer</c><00:46:03.000><c> free</c><00:46:03.240><c> shipping</c><00:46:03.660><c> as</c><00:46:03.839><c> well</c> 00:46:05.030 --> 00:46:05.040 align:start position:0% way to offer free shipping as well 00:46:05.040 --> 00:46:06.829 align:start position:0% way to offer free shipping as well free<00:46:05.640><c> shipping</c><00:46:06.000><c> from</c><00:46:06.180><c> a</c><00:46:06.359><c> minimum</c><00:46:06.660><c> order</c> 00:46:06.829 --> 00:46:06.839 align:start position:0% free shipping from a minimum order 00:46:06.839 --> 00:46:09.890 align:start position:0% free shipping from a minimum order benefit<00:46:07.260><c> is</c><00:46:07.680><c> a</c><00:46:07.920><c> very</c><00:46:08.099><c> popular</c><00:46:08.339><c> option</c><00:46:08.940><c> as</c><00:46:09.720><c> this</c> 00:46:09.890 --> 00:46:09.900 align:start position:0% benefit is a very popular option as this 00:46:09.900 --> 00:46:11.809 align:start position:0% benefit is a very popular option as this promotion<00:46:10.380><c> actually</c><00:46:10.619><c> incentivizes</c><00:46:11.579><c> the</c> 00:46:11.809 --> 00:46:11.819 align:start position:0% promotion actually incentivizes the 00:46:11.819 --> 00:46:14.210 align:start position:0% promotion actually incentivizes the customer<00:46:11.940><c> to</c><00:46:12.300><c> purchase</c><00:46:12.720><c> more</c><00:46:13.020><c> by</c><00:46:13.800><c> doing</c><00:46:13.980><c> so</c> 00:46:14.210 --> 00:46:14.220 align:start position:0% customer to purchase more by doing so 00:46:14.220 --> 00:46:15.829 align:start position:0% customer to purchase more by doing so customers<00:46:14.760><c> have</c><00:46:14.940><c> to</c><00:46:15.119><c> spend</c><00:46:15.300><c> a</c><00:46:15.480><c> certain</c><00:46:15.660><c> amount</c> 00:46:15.829 --> 00:46:15.839 align:start position:0% customers have to spend a certain amount 00:46:15.839 --> 00:46:18.829 align:start position:0% customers have to spend a certain amount before<00:46:16.440><c> offering</c><00:46:17.099><c> free</c><00:46:17.400><c> shipping</c><00:46:17.819><c> and</c><00:46:18.660><c> this</c> 00:46:18.829 --> 00:46:18.839 align:start position:0% before offering free shipping and this 00:46:18.839 --> 00:46:21.170 align:start position:0% before offering free shipping and this makes<00:46:19.020><c> the</c><00:46:19.319><c> customers</c><00:46:19.680><c> spend</c><00:46:20.099><c> more</c><00:46:20.339><c> than</c><00:46:20.940><c> they</c> 00:46:21.170 --> 00:46:21.180 align:start position:0% makes the customers spend more than they 00:46:21.180 --> 00:46:22.910 align:start position:0% makes the customers spend more than they actually<00:46:21.359><c> intended</c><00:46:21.960><c> to</c><00:46:22.079><c> in</c><00:46:22.440><c> the</c><00:46:22.560><c> first</c><00:46:22.680><c> place</c> 00:46:22.910 --> 00:46:22.920 align:start position:0% actually intended to in the first place 00:46:22.920 --> 00:46:25.430 align:start position:0% actually intended to in the first place and<00:46:23.640><c> it</c><00:46:23.760><c> helps</c><00:46:24.060><c> you</c><00:46:24.119><c> cover</c><00:46:24.420><c> the</c><00:46:24.839><c> cost</c><00:46:25.020><c> of</c> 00:46:25.430 --> 00:46:25.440 align:start position:0% and it helps you cover the cost of 00:46:25.440 --> 00:46:26.750 align:start position:0% and it helps you cover the cost of shipping 00:46:26.750 --> 00:46:26.760 align:start position:0% shipping 00:46:26.760 --> 00:46:28.910 align:start position:0% shipping at<00:46:27.359><c> the</c><00:46:27.480><c> same</c><00:46:27.599><c> time</c><00:46:27.780><c> don't</c><00:46:28.079><c> make</c><00:46:28.260><c> your</c><00:46:28.440><c> minimum</c> 00:46:28.910 --> 00:46:28.920 align:start position:0% at the same time don't make your minimum 00:46:28.920 --> 00:46:30.829 align:start position:0% at the same time don't make your minimum qualifying<00:46:29.520><c> purchase</c><00:46:29.940><c> price</c><00:46:30.180><c> too</c><00:46:30.599><c> high</c> 00:46:30.829 --> 00:46:30.839 align:start position:0% qualifying purchase price too high 00:46:30.839 --> 00:46:32.990 align:start position:0% qualifying purchase price too high because<00:46:31.500><c> this</c><00:46:31.859><c> could</c><00:46:31.980><c> end</c><00:46:32.220><c> up</c><00:46:32.400><c> turning</c><00:46:32.880><c> away</c> 00:46:32.990 --> 00:46:33.000 align:start position:0% because this could end up turning away 00:46:33.000 --> 00:46:35.690 align:start position:0% because this could end up turning away customers<00:46:33.780><c> and</c><00:46:34.680><c> one</c><00:46:34.859><c> way</c><00:46:35.040><c> to</c><00:46:35.280><c> determine</c> 00:46:35.690 --> 00:46:35.700 align:start position:0% customers and one way to determine 00:46:35.700 --> 00:46:37.990 align:start position:0% customers and one way to determine whether<00:46:36.000><c> or</c><00:46:36.119><c> not</c><00:46:36.240><c> your</c><00:46:36.540><c> free</c><00:46:36.720><c> shipping</c><00:46:37.140><c> price</c> 00:46:37.990 --> 00:46:38.000 align:start position:0% whether or not your free shipping price 00:46:38.000 --> 00:46:40.609 align:start position:0% whether or not your free shipping price one<00:46:39.000><c> way</c><00:46:39.180><c> to</c><00:46:39.359><c> determine</c><00:46:39.780><c> your</c><00:46:40.020><c> free</c><00:46:40.200><c> shipping</c> 00:46:40.609 --> 00:46:40.619 align:start position:0% one way to determine your free shipping 00:46:40.619 --> 00:46:42.470 align:start position:0% one way to determine your free shipping price<00:46:40.740><c> is</c><00:46:41.040><c> to</c><00:46:41.220><c> figure</c><00:46:41.400><c> out</c><00:46:41.640><c> your</c><00:46:42.359><c> average</c> 00:46:42.470 --> 00:46:42.480 align:start position:0% price is to figure out your average 00:46:42.480 --> 00:46:45.109 align:start position:0% price is to figure out your average order<00:46:42.839><c> value</c><00:46:43.260><c> and</c><00:46:43.800><c> increase</c><00:46:43.980><c> that</c><00:46:44.339><c> by</c><00:46:44.700><c> 10</c><00:46:44.880><c> to</c> 00:46:45.109 --> 00:46:45.119 align:start position:0% order value and increase that by 10 to 00:46:45.119 --> 00:46:47.210 align:start position:0% order value and increase that by 10 to 15<00:46:45.300><c> percent</c> 00:46:47.210 --> 00:46:47.220 align:start position:0% 15 percent 00:46:47.220 --> 00:46:49.490 align:start position:0% 15 percent The<00:46:47.640><c> Next</c><00:46:47.760><c> Step</c><00:46:48.000><c> will</c><00:46:48.240><c> be</c><00:46:48.420><c> to</c><00:46:48.599><c> offer</c><00:46:48.960><c> more</c><00:46:49.319><c> than</c> 00:46:49.490 --> 00:46:49.500 align:start position:0% The Next Step will be to offer more than 00:46:49.500 --> 00:46:52.490 align:start position:0% The Next Step will be to offer more than one<00:46:49.800><c> shipping</c><00:46:50.280><c> option</c><00:46:50.700><c> and</c><00:46:51.480><c> this</c><00:46:51.780><c> is</c><00:46:51.960><c> highly</c> 00:46:52.490 --> 00:46:52.500 align:start position:0% one shipping option and this is highly 00:46:52.500 --> 00:46:55.250 align:start position:0% one shipping option and this is highly stressed<00:46:52.920><c> at</c><00:46:53.099><c> easy</c><00:46:53.280><c> ship</c><00:46:53.700><c> because</c><00:46:54.079><c> among</c><00:46:55.079><c> a</c> 00:46:55.250 --> 00:46:55.260 align:start position:0% stressed at easy ship because among a 00:46:55.260 --> 00:46:57.290 align:start position:0% stressed at easy ship because among a survey<00:46:55.619><c> that</c><00:46:55.859><c> we</c><00:46:56.040><c> did</c><00:46:56.220><c> with</c><00:46:56.640><c> our</c><00:46:56.819><c> customers</c> 00:46:57.290 --> 00:46:57.300 align:start position:0% survey that we did with our customers 00:46:57.300 --> 00:46:58.910 align:start position:0% survey that we did with our customers and<00:46:57.660><c> through</c><00:46:57.839><c> our</c><00:46:58.020><c> checkout</c><00:46:58.380><c> technology</c> 00:46:58.910 --> 00:46:58.920 align:start position:0% and through our checkout technology 00:46:58.920 --> 00:47:00.890 align:start position:0% and through our checkout technology where<00:46:59.339><c> we</c><00:46:59.520><c> actually</c><00:46:59.640><c> enable</c><00:47:00.119><c> customers</c><00:47:00.660><c> to</c> 00:47:00.890 --> 00:47:00.900 align:start position:0% where we actually enable customers to 00:47:00.900 --> 00:47:03.410 align:start position:0% where we actually enable customers to show<00:47:01.140><c> the</c><00:47:01.800><c> cheapest</c><00:47:02.099><c> best</c><00:47:02.339><c> value</c><00:47:02.579><c> and</c><00:47:02.940><c> fastest</c> 00:47:03.410 --> 00:47:03.420 align:start position:0% show the cheapest best value and fastest 00:47:03.420 --> 00:47:05.930 align:start position:0% show the cheapest best value and fastest shipping<00:47:03.839><c> options</c><00:47:04.319><c> a</c><00:47:05.220><c> majority</c><00:47:05.520><c> of</c><00:47:05.640><c> our</c> 00:47:05.930 --> 00:47:05.940 align:start position:0% shipping options a majority of our 00:47:05.940 --> 00:47:07.670 align:start position:0% shipping options a majority of our customers<00:47:06.300><c> have</c><00:47:06.599><c> actually</c><00:47:06.780><c> now</c><00:47:07.079><c> seen</c><00:47:07.440><c> an</c> 00:47:07.670 --> 00:47:07.680 align:start position:0% customers have actually now seen an 00:47:07.680 --> 00:47:09.950 align:start position:0% customers have actually now seen an increase<00:47:07.980><c> in</c><00:47:08.460><c> sales</c><00:47:08.700><c> and</c><00:47:09.180><c> decrease</c><00:47:09.480><c> card</c> 00:47:09.950 --> 00:47:09.960 align:start position:0% increase in sales and decrease card 00:47:09.960 --> 00:47:13.010 align:start position:0% increase in sales and decrease card abandonment<00:47:10.619><c> because</c><00:47:11.460><c> of</c><00:47:11.880><c> the</c><00:47:12.720><c> fact</c><00:47:12.839><c> that</c> 00:47:13.010 --> 00:47:13.020 align:start position:0% abandonment because of the fact that 00:47:13.020 --> 00:47:14.809 align:start position:0% abandonment because of the fact that they<00:47:13.200><c> are</c><00:47:13.380><c> providing</c><00:47:13.740><c> more</c><00:47:14.040><c> solutions</c><00:47:14.460><c> to</c> 00:47:14.809 --> 00:47:14.819 align:start position:0% they are providing more solutions to 00:47:14.819 --> 00:47:16.790 align:start position:0% they are providing more solutions to actually<00:47:15.000><c> meet</c><00:47:15.359><c> the</c><00:47:15.720><c> demands</c><00:47:16.140><c> and</c><00:47:16.260><c> needs</c><00:47:16.619><c> of</c> 00:47:16.790 --> 00:47:16.800 align:start position:0% actually meet the demands and needs of 00:47:16.800 --> 00:47:19.069 align:start position:0% actually meet the demands and needs of their<00:47:16.980><c> customers</c><00:47:17.400><c> now</c> 00:47:19.069 --> 00:47:19.079 align:start position:0% their customers now 00:47:19.079 --> 00:47:21.410 align:start position:0% their customers now so<00:47:19.680><c> if</c><00:47:19.859><c> your</c><00:47:20.160><c> shipping</c><00:47:20.520><c> options</c><00:47:20.760><c> at</c><00:47:21.000><c> checkout</c> 00:47:21.410 --> 00:47:21.420 align:start position:0% so if your shipping options at checkout 00:47:21.420 --> 00:47:22.849 align:start position:0% so if your shipping options at checkout are<00:47:21.599><c> not</c><00:47:21.839><c> up</c><00:47:22.020><c> to</c><00:47:22.200><c> the</c><00:47:22.380><c> customer's</c> 00:47:22.849 --> 00:47:22.859 align:start position:0% are not up to the customer's 00:47:22.859 --> 00:47:25.370 align:start position:0% are not up to the customer's satisfactions<00:47:23.700><c> they</c><00:47:24.420><c> might</c><00:47:24.599><c> opt</c><00:47:24.780><c> to</c><00:47:24.960><c> buy</c><00:47:25.140><c> from</c> 00:47:25.370 --> 00:47:25.380 align:start position:0% satisfactions they might opt to buy from 00:47:25.380 --> 00:47:27.589 align:start position:0% satisfactions they might opt to buy from a<00:47:25.559><c> competitor</c><00:47:26.040><c> who</c><00:47:26.400><c> offers</c><00:47:26.700><c> a</c><00:47:27.000><c> delivery</c><00:47:27.420><c> time</c> 00:47:27.589 --> 00:47:27.599 align:start position:0% a competitor who offers a delivery time 00:47:27.599 --> 00:47:32.450 align:start position:0% a competitor who offers a delivery time that<00:47:27.900><c> better</c><00:47:28.140><c> suits</c><00:47:28.619><c> their</c><00:47:28.800><c> needs</c> 00:47:32.450 --> 00:47:32.460 align:start position:0% 00:47:32.460 --> 00:47:34.970 align:start position:0% so<00:47:33.119><c> ultimately</c><00:47:33.599><c> give</c><00:47:34.020><c> customers</c><00:47:34.619><c> the</c> 00:47:34.970 --> 00:47:34.980 align:start position:0% so ultimately give customers the 00:47:34.980 --> 00:47:36.170 align:start position:0% so ultimately give customers the perception 00:47:36.170 --> 00:47:36.180 align:start position:0% perception 00:47:36.180 --> 00:47:38.809 align:start position:0% perception that<00:47:36.599><c> they</c><00:47:36.780><c> are</c><00:47:36.900><c> saving</c><00:47:37.319><c> on</c><00:47:37.559><c> shipping</c><00:47:37.980><c> you</c><00:47:38.700><c> may</c> 00:47:38.809 --> 00:47:38.819 align:start position:0% that they are saving on shipping you may 00:47:38.819 --> 00:47:40.730 align:start position:0% that they are saving on shipping you may not<00:47:38.940><c> be</c><00:47:39.119><c> able</c><00:47:39.300><c> to</c><00:47:39.480><c> offer</c><00:47:39.780><c> free</c><00:47:40.079><c> shipping</c><00:47:40.440><c> on</c> 00:47:40.730 --> 00:47:40.740 align:start position:0% not be able to offer free shipping on 00:47:40.740 --> 00:47:42.530 align:start position:0% not be able to offer free shipping on every<00:47:40.920><c> purchase</c><00:47:41.400><c> but</c><00:47:41.640><c> you</c><00:47:41.819><c> should</c><00:47:41.940><c> make</c><00:47:42.119><c> it</c><00:47:42.300><c> an</c> 00:47:42.530 --> 00:47:42.540 align:start position:0% every purchase but you should make it an 00:47:42.540 --> 00:47:45.349 align:start position:0% every purchase but you should make it an option<00:47:42.900><c> at</c><00:47:43.260><c> some</c><00:47:43.500><c> order</c><00:47:43.680><c> value</c><00:47:44.119><c> give</c><00:47:45.119><c> your</c> 00:47:45.349 --> 00:47:45.359 align:start position:0% option at some order value give your 00:47:45.359 --> 00:47:49.370 align:start position:0% option at some order value give your customers<00:47:45.839><c> a</c><00:47:46.200><c> choice</c> 00:47:49.370 --> 00:47:49.380 align:start position:0% 00:47:49.380 --> 00:47:51.470 align:start position:0% so<00:47:49.920><c> the</c><00:47:50.160><c> next</c><00:47:50.280><c> thing</c><00:47:50.460><c> that</c><00:47:50.640><c> I'm</c><00:47:50.819><c> gonna</c><00:47:51.000><c> move</c><00:47:51.300><c> on</c> 00:47:51.470 --> 00:47:51.480 align:start position:0% so the next thing that I'm gonna move on 00:47:51.480 --> 00:47:54.710 align:start position:0% so the next thing that I'm gonna move on to<00:47:51.720><c> is</c><00:47:52.260><c> uh</c><00:47:52.680><c> the</c><00:47:52.920><c> key</c><00:47:53.099><c> to</c><00:47:53.280><c> customer</c><00:47:53.520><c> checkouts</c> 00:47:54.710 --> 00:47:54.720 align:start position:0% to is uh the key to customer checkouts 00:47:54.720 --> 00:47:59.349 align:start position:0% to is uh the key to customer checkouts so<00:47:55.319><c> you</c><00:47:55.619><c> can</c><00:47:55.740><c> see</c><00:47:55.920><c> from</c><00:47:56.220><c> this</c><00:47:56.520><c> graph</c><00:47:56.880><c> or</c><00:47:57.420><c> this</c> 00:47:59.349 --> 00:47:59.359 align:start position:0% so you can see from this graph or this 00:47:59.359 --> 00:48:02.150 align:start position:0% so you can see from this graph or this image<00:48:00.359><c> that</c><00:48:00.660><c> flat</c><00:48:01.079><c> rate</c><00:48:01.140><c> shipping</c><00:48:01.740><c> is</c> 00:48:02.150 --> 00:48:02.160 align:start position:0% image that flat rate shipping is 00:48:02.160 --> 00:48:04.190 align:start position:0% image that flat rate shipping is prevalent<00:48:02.940><c> here</c> 00:48:04.190 --> 00:48:04.200 align:start position:0% prevalent here 00:48:04.200 --> 00:48:06.589 align:start position:0% prevalent here so<00:48:04.559><c> what</c><00:48:04.740><c> is</c><00:48:04.920><c> fat</c><00:48:05.099><c> rate</c><00:48:05.280><c> shipping</c><00:48:05.819><c> flat</c><00:48:06.540><c> rate</c> 00:48:06.589 --> 00:48:06.599 align:start position:0% so what is fat rate shipping flat rate 00:48:06.599 --> 00:48:08.450 align:start position:0% so what is fat rate shipping flat rate shipping<00:48:07.020><c> is</c><00:48:07.200><c> when</c><00:48:07.440><c> a</c><00:48:07.619><c> single</c><00:48:07.920><c> read</c><00:48:08.099><c> is</c> 00:48:08.450 --> 00:48:08.460 align:start position:0% shipping is when a single read is 00:48:08.460 --> 00:48:10.309 align:start position:0% shipping is when a single read is charged<00:48:08.940><c> for</c><00:48:09.480><c> shipping</c><00:48:09.839><c> a</c><00:48:09.960><c> package</c> 00:48:10.309 --> 00:48:10.319 align:start position:0% charged for shipping a package 00:48:10.319 --> 00:48:13.609 align:start position:0% charged for shipping a package regardless<00:48:10.920><c> of</c><00:48:11.280><c> size</c><00:48:11.579><c> or</c><00:48:12.059><c> weight</c><00:48:12.619><c> salaries</c> 00:48:13.609 --> 00:48:13.619 align:start position:0% regardless of size or weight salaries 00:48:13.619 --> 00:48:15.829 align:start position:0% regardless of size or weight salaries are<00:48:13.859><c> enticed</c><00:48:14.400><c> to</c><00:48:14.460><c> use</c><00:48:14.640><c> flat</c><00:48:15.000><c> rate</c><00:48:15.059><c> shipping</c><00:48:15.540><c> or</c> 00:48:15.829 --> 00:48:15.839 align:start position:0% are enticed to use flat rate shipping or 00:48:15.839 --> 00:48:18.109 align:start position:0% are enticed to use flat rate shipping or what<00:48:16.140><c> is</c><00:48:16.319><c> commonly</c><00:48:16.740><c> known</c><00:48:16.980><c> here</c><00:48:17.280><c> as</c><00:48:17.579><c> a</c><00:48:17.760><c> static</c> 00:48:18.109 --> 00:48:18.119 align:start position:0% what is commonly known here as a static 00:48:18.119 --> 00:48:20.870 align:start position:0% what is commonly known here as a static checkout<00:48:18.480><c> because</c><00:48:18.839><c> it</c><00:48:19.680><c> simplifies</c><00:48:20.220><c> shipping</c> 00:48:20.870 --> 00:48:20.880 align:start position:0% checkout because it simplifies shipping 00:48:20.880 --> 00:48:23.210 align:start position:0% checkout because it simplifies shipping One<00:48:21.599><c> Price</c><00:48:21.839><c> pays</c><00:48:22.260><c> for</c><00:48:22.440><c> a</c><00:48:22.619><c> decent</c><00:48:22.859><c> amount</c><00:48:23.099><c> of</c> 00:48:23.210 --> 00:48:23.220 align:start position:0% One Price pays for a decent amount of 00:48:23.220 --> 00:48:25.190 align:start position:0% One Price pays for a decent amount of weight<00:48:23.400><c> to</c><00:48:23.640><c> any</c><00:48:23.880><c> destination</c> 00:48:25.190 --> 00:48:25.200 align:start position:0% weight to any destination 00:48:25.200 --> 00:48:27.650 align:start position:0% weight to any destination it<00:48:25.800><c> can</c><00:48:25.980><c> also</c><00:48:26.400><c> be</c><00:48:26.460><c> used</c><00:48:26.640><c> as</c><00:48:26.819><c> a</c><00:48:27.000><c> marketing</c><00:48:27.359><c> tool</c> 00:48:27.650 --> 00:48:27.660 align:start position:0% it can also be used as a marketing tool 00:48:27.660 --> 00:48:30.230 align:start position:0% it can also be used as a marketing tool to<00:48:27.780><c> encourage</c><00:48:28.200><c> buyers</c><00:48:28.740><c> to</c><00:48:28.980><c> spend</c><00:48:29.220><c> more</c> 00:48:30.230 --> 00:48:30.240 align:start position:0% to encourage buyers to spend more 00:48:30.240 --> 00:48:32.569 align:start position:0% to encourage buyers to spend more however<00:48:30.900><c> what's</c><00:48:31.380><c> easiest</c><00:48:31.800><c> for</c><00:48:32.099><c> the</c><00:48:32.220><c> seller</c> 00:48:32.569 --> 00:48:32.579 align:start position:0% however what's easiest for the seller 00:48:32.579 --> 00:48:34.450 align:start position:0% however what's easiest for the seller isn't<00:48:33.119><c> always</c><00:48:33.300><c> the</c><00:48:33.660><c> best</c><00:48:33.780><c> for</c><00:48:34.020><c> the</c><00:48:34.200><c> customer</c> 00:48:34.450 --> 00:48:34.460 align:start position:0% isn't always the best for the customer 00:48:34.460 --> 00:48:37.309 align:start position:0% isn't always the best for the customer and<00:48:35.460><c> the</c><00:48:35.640><c> problem</c><00:48:35.760><c> of</c><00:48:36.000><c> using</c><00:48:36.359><c> a</c><00:48:36.599><c> careers</c><00:48:36.900><c> flat</c> 00:48:37.309 --> 00:48:37.319 align:start position:0% and the problem of using a careers flat 00:48:37.319 --> 00:48:39.410 align:start position:0% and the problem of using a careers flat or<00:48:37.440><c> fixed</c><00:48:37.920><c> rates</c><00:48:38.160><c> is</c><00:48:38.520><c> that</c><00:48:38.700><c> they</c><00:48:38.880><c> are</c><00:48:39.000><c> unclear</c> 00:48:39.410 --> 00:48:39.420 align:start position:0% or fixed rates is that they are unclear 00:48:39.420 --> 00:48:41.230 align:start position:0% or fixed rates is that they are unclear and<00:48:39.599><c> don't</c><00:48:39.780><c> provide</c><00:48:40.140><c> a</c><00:48:40.319><c> lot</c><00:48:40.440><c> of</c><00:48:40.559><c> information</c> 00:48:41.230 --> 00:48:41.240 align:start position:0% and don't provide a lot of information 00:48:41.240 --> 00:48:44.329 align:start position:0% and don't provide a lot of information imagine<00:48:42.240><c> purchasing</c><00:48:43.200><c> from</c><00:48:43.500><c> this</c><00:48:43.740><c> site</c><00:48:43.980><c> and</c> 00:48:44.329 --> 00:48:44.339 align:start position:0% imagine purchasing from this site and 00:48:44.339 --> 00:48:46.910 align:start position:0% imagine purchasing from this site and you<00:48:44.520><c> don't</c><00:48:44.640><c> have</c><00:48:44.819><c> any</c><00:48:45.119><c> information</c><00:48:45.740><c> on</c><00:48:46.740><c> The</c> 00:48:46.910 --> 00:48:46.920 align:start position:0% you don't have any information on The 00:48:46.920 --> 00:48:48.890 align:start position:0% you don't have any information on The Courier<00:48:47.280><c> type</c><00:48:47.520><c> when</c><00:48:48.000><c> you're</c><00:48:48.119><c> gonna</c><00:48:48.300><c> get</c><00:48:48.599><c> your</c> 00:48:48.890 --> 00:48:48.900 align:start position:0% Courier type when you're gonna get your 00:48:48.900 --> 00:48:50.930 align:start position:0% Courier type when you're gonna get your item<00:48:49.260><c> and</c><00:48:50.099><c> if</c><00:48:50.220><c> you're</c><00:48:50.400><c> purchasing</c> 00:48:50.930 --> 00:48:50.940 align:start position:0% item and if you're purchasing 00:48:50.940 --> 00:48:53.630 align:start position:0% item and if you're purchasing internationally<00:48:51.740><c> any</c><00:48:52.740><c> tax</c><00:48:53.040><c> and</c><00:48:53.280><c> Duty</c> 00:48:53.630 --> 00:48:53.640 align:start position:0% internationally any tax and Duty 00:48:53.640 --> 00:48:55.549 align:start position:0% internationally any tax and Duty information 00:48:55.549 --> 00:48:55.559 align:start position:0% information 00:48:55.559 --> 00:48:59.510 align:start position:0% information so<00:48:56.400><c> what</c><00:48:56.819><c> is</c><00:48:57.000><c> the</c><00:48:57.180><c> solution</c><00:48:57.540><c> here</c><00:48:58.020><c> right</c> 00:48:59.510 --> 00:48:59.520 align:start position:0% so what is the solution here right 00:48:59.520 --> 00:49:01.549 align:start position:0% so what is the solution here right so<00:49:00.119><c> the</c><00:49:00.300><c> solution</c><00:49:00.599><c> here</c><00:49:00.900><c> would</c><00:49:01.140><c> be</c><00:49:01.319><c> to</c> 00:49:01.549 --> 00:49:01.559 align:start position:0% so the solution here would be to 00:49:01.559 --> 00:49:04.250 align:start position:0% so the solution here would be to actually<00:49:01.800><c> show</c><00:49:02.359><c> real-time</c><00:49:03.359><c> shipping</c><00:49:03.839><c> rates</c> 00:49:04.250 --> 00:49:04.260 align:start position:0% actually show real-time shipping rates 00:49:04.260 --> 00:49:07.309 align:start position:0% actually show real-time shipping rates taxes<00:49:04.800><c> and</c><00:49:05.040><c> Delivery</c><00:49:05.400><c> at</c><00:49:05.760><c> checkout</c><00:49:06.119><c> for</c><00:49:07.079><c> every</c> 00:49:07.309 --> 00:49:07.319 align:start position:0% taxes and Delivery at checkout for every 00:49:07.319 --> 00:49:08.270 align:start position:0% taxes and Delivery at checkout for every country 00:49:08.270 --> 00:49:08.280 align:start position:0% country 00:49:08.280 --> 00:49:10.910 align:start position:0% country so<00:49:08.760><c> you</c><00:49:08.940><c> can</c><00:49:09.059><c> see</c><00:49:09.240><c> here</c><00:49:09.480><c> that</c><00:49:09.780><c> this</c><00:49:10.020><c> shipping</c> 00:49:10.910 --> 00:49:10.920 align:start position:0% so you can see here that this shipping 00:49:10.920 --> 00:49:12.950 align:start position:0% so you can see here that this shipping um<00:49:10.980><c> you</c><00:49:11.280><c> know</c><00:49:11.339><c> this</c><00:49:11.640><c> checkout</c><00:49:12.180><c> for</c><00:49:12.720><c> your</c> 00:49:12.950 --> 00:49:12.960 align:start position:0% um you know this checkout for your 00:49:12.960 --> 00:49:15.170 align:start position:0% um you know this checkout for your shipping<00:49:13.380><c> is</c><00:49:13.920><c> actually</c><00:49:14.160><c> a</c><00:49:14.460><c> significantly</c> 00:49:15.170 --> 00:49:15.180 align:start position:0% shipping is actually a significantly 00:49:15.180 --> 00:49:17.450 align:start position:0% shipping is actually a significantly better<00:49:15.540><c> because</c><00:49:15.960><c> it</c><00:49:16.319><c> shows</c><00:49:16.680><c> The</c><00:49:16.800><c> Courier</c><00:49:17.160><c> name</c> 00:49:17.450 --> 00:49:17.460 align:start position:0% better because it shows The Courier name 00:49:17.460 --> 00:49:20.630 align:start position:0% better because it shows The Courier name clear<00:49:18.300><c> delivery</c><00:49:18.960><c> times</c><00:49:19.200><c> low</c><00:49:19.740><c> shipping</c><00:49:20.280><c> costs</c> 00:49:20.630 --> 00:49:20.640 align:start position:0% clear delivery times low shipping costs 00:49:20.640 --> 00:49:23.630 align:start position:0% clear delivery times low shipping costs options<00:49:21.300><c> and</c><00:49:21.839><c> no</c><00:49:22.020><c> surprises</c><00:49:22.559><c> on</c><00:49:22.800><c> tax</c><00:49:23.040><c> and</c><00:49:23.280><c> Duty</c> 00:49:23.630 --> 00:49:23.640 align:start position:0% options and no surprises on tax and Duty 00:49:23.640 --> 00:49:28.549 align:start position:0% options and no surprises on tax and Duty for<00:49:23.880><c> your</c><00:49:24.059><c> International</c><00:49:24.300><c> customers</c> 00:49:28.549 --> 00:49:28.559 align:start position:0% 00:49:28.559 --> 00:49:31.490 align:start position:0% moving<00:49:29.400><c> on</c><00:49:30.059><c> international</c><00:49:30.720><c> shipping</c> 00:49:31.490 --> 00:49:31.500 align:start position:0% moving on international shipping 00:49:31.500 --> 00:49:33.049 align:start position:0% moving on international shipping strategies<00:49:31.859><c> to</c><00:49:32.160><c> actually</c><00:49:32.280><c> help</c><00:49:32.520><c> take</c><00:49:32.819><c> your</c> 00:49:33.049 --> 00:49:33.059 align:start position:0% strategies to actually help take your 00:49:33.059 --> 00:49:34.790 align:start position:0% strategies to actually help take your brand<00:49:33.300><c> global</c> 00:49:34.790 --> 00:49:34.800 align:start position:0% brand global 00:49:34.800 --> 00:49:37.549 align:start position:0% brand global so<00:49:35.460><c> what</c><00:49:36.000><c> can</c><00:49:36.240><c> you</c><00:49:36.420><c> consider</c><00:49:36.839><c> when</c><00:49:37.140><c> shipping</c> 00:49:37.549 --> 00:49:37.559 align:start position:0% so what can you consider when shipping 00:49:37.559 --> 00:49:41.089 align:start position:0% so what can you consider when shipping internationally<00:49:38.300><c> the</c><00:49:39.300><c> first</c><00:49:39.540><c> hurdle</c><00:49:40.500><c> here</c><00:49:40.859><c> is</c> 00:49:41.089 --> 00:49:41.099 align:start position:0% internationally the first hurdle here is 00:49:41.099 --> 00:49:42.710 align:start position:0% internationally the first hurdle here is customs<00:49:41.640><c> paperwork</c><00:49:42.119><c> and</c><00:49:42.420><c> Commercial</c> 00:49:42.710 --> 00:49:42.720 align:start position:0% customs paperwork and Commercial 00:49:42.720 --> 00:49:45.470 align:start position:0% customs paperwork and Commercial invoices<00:49:43.440><c> for</c><00:49:43.800><c> each</c><00:49:44.040><c> shipment</c><00:49:44.480><c> customer</c> 00:49:45.470 --> 00:49:45.480 align:start position:0% invoices for each shipment customer 00:49:45.480 --> 00:49:47.390 align:start position:0% invoices for each shipment customer Customs<00:49:46.440><c> paperwork</c><00:49:46.859><c> and</c><00:49:47.220><c> Commercial</c> 00:49:47.390 --> 00:49:47.400 align:start position:0% Customs paperwork and Commercial 00:49:47.400 --> 00:49:49.609 align:start position:0% Customs paperwork and Commercial invoices<00:49:48.059><c> are</c><00:49:48.359><c> actually</c><00:49:48.540><c> vital</c><00:49:48.900><c> for</c><00:49:49.380><c> your</c> 00:49:49.609 --> 00:49:49.619 align:start position:0% invoices are actually vital for your 00:49:49.619 --> 00:49:51.950 align:start position:0% invoices are actually vital for your International<00:49:49.800><c> shipments</c><00:49:50.760><c> because</c><00:49:51.300><c> missing</c> 00:49:51.950 --> 00:49:51.960 align:start position:0% International shipments because missing 00:49:51.960 --> 00:49:54.829 align:start position:0% International shipments because missing or<00:49:52.200><c> incorrectly</c><00:49:52.859><c> filled</c><00:49:53.400><c> paperwork</c><00:49:53.880><c> is</c><00:49:54.660><c> the</c> 00:49:54.829 --> 00:49:54.839 align:start position:0% or incorrectly filled paperwork is the 00:49:54.839 --> 00:49:56.569 align:start position:0% or incorrectly filled paperwork is the most<00:49:54.960><c> common</c><00:49:55.200><c> reasons</c><00:49:55.740><c> for</c><00:49:55.920><c> delays</c><00:49:56.400><c> in</c> 00:49:56.569 --> 00:49:56.579 align:start position:0% most common reasons for delays in 00:49:56.579 --> 00:49:59.329 align:start position:0% most common reasons for delays in shipping<00:49:57.000><c> especially</c><00:49:57.839><c> internationally</c><00:49:58.500><c> so</c> 00:49:59.329 --> 00:49:59.339 align:start position:0% shipping especially internationally so 00:49:59.339 --> 00:50:01.370 align:start position:0% shipping especially internationally so depending<00:49:59.760><c> on</c><00:50:00.059><c> the</c><00:50:00.180><c> size</c><00:50:00.420><c> and</c><00:50:00.599><c> value</c><00:50:00.900><c> of</c><00:50:01.260><c> your</c> 00:50:01.370 --> 00:50:01.380 align:start position:0% depending on the size and value of your 00:50:01.380 --> 00:50:02.329 align:start position:0% depending on the size and value of your shipment 00:50:02.329 --> 00:50:02.339 align:start position:0% shipment 00:50:02.339 --> 00:50:05.450 align:start position:0% shipment the<00:50:03.000><c> documentation</c><00:50:03.480><c> required</c><00:50:04.140><c> may</c><00:50:04.319><c> vary</c><00:50:04.619><c> so</c> 00:50:05.450 --> 00:50:05.460 align:start position:0% the documentation required may vary so 00:50:05.460 --> 00:50:07.250 align:start position:0% the documentation required may vary so even<00:50:05.700><c> simple</c><00:50:06.000><c> mistakes</c><00:50:06.540><c> like</c><00:50:06.780><c> you</c><00:50:07.020><c> know</c><00:50:07.079><c> the</c> 00:50:07.250 --> 00:50:07.260 align:start position:0% even simple mistakes like you know the 00:50:07.260 --> 00:50:09.230 align:start position:0% even simple mistakes like you know the seller<00:50:07.559><c> for</c><00:50:07.680><c> getting</c><00:50:07.859><c> the</c><00:50:08.099><c> attach</c><00:50:08.520><c> an</c><00:50:08.819><c> invoice</c> 00:50:09.230 --> 00:50:09.240 align:start position:0% seller for getting the attach an invoice 00:50:09.240 --> 00:50:11.750 align:start position:0% seller for getting the attach an invoice can<00:50:10.020><c> actually</c><00:50:10.260><c> cause</c><00:50:10.619><c> significant</c><00:50:11.160><c> delays</c><00:50:11.640><c> to</c> 00:50:11.750 --> 00:50:11.760 align:start position:0% can actually cause significant delays to 00:50:11.760 --> 00:50:13.849 align:start position:0% can actually cause significant delays to your<00:50:11.940><c> shipping</c><00:50:12.359><c> it</c><00:50:13.020><c> can</c><00:50:13.140><c> be</c><00:50:13.319><c> quite</c><00:50:13.500><c> difficult</c> 00:50:13.849 --> 00:50:13.859 align:start position:0% your shipping it can be quite difficult 00:50:13.859 --> 00:50:15.890 align:start position:0% your shipping it can be quite difficult to<00:50:14.099><c> find</c><00:50:14.280><c> out</c><00:50:14.400><c> what</c><00:50:14.760><c> is</c><00:50:14.880><c> missing</c><00:50:15.300><c> particularly</c> 00:50:15.890 --> 00:50:15.900 align:start position:0% to find out what is missing particularly 00:50:15.900 --> 00:50:19.190 align:start position:0% to find out what is missing particularly when<00:50:16.319><c> you</c><00:50:16.559><c> don't</c><00:50:16.680><c> have</c><00:50:16.920><c> the</c><00:50:17.160><c> parcel</c> 00:50:19.190 --> 00:50:19.200 align:start position:0% when you don't have the parcel 00:50:19.200 --> 00:50:22.309 align:start position:0% when you don't have the parcel the<00:50:19.619><c> next</c><00:50:19.800><c> one</c><00:50:19.980><c> will</c><00:50:20.220><c> be</c><00:50:20.400><c> uh</c><00:50:21.300><c> not</c><00:50:21.780><c> offering</c> 00:50:22.309 --> 00:50:22.319 align:start position:0% the next one will be uh not offering 00:50:22.319 --> 00:50:25.250 align:start position:0% the next one will be uh not offering delivery<00:50:23.040><c> uh</c><00:50:23.520><c> duties</c><00:50:24.000><c> prepaid</c><00:50:24.420><c> also</c><00:50:24.900><c> known</c><00:50:25.079><c> as</c> 00:50:25.250 --> 00:50:25.260 align:start position:0% delivery uh duties prepaid also known as 00:50:25.260 --> 00:50:30.230 align:start position:0% delivery uh duties prepaid also known as DDP<00:50:25.859><c> or</c><00:50:26.640><c> ddu</c><00:50:27.300><c> options</c><00:50:27.900><c> for</c><00:50:28.440><c> your</c><00:50:28.680><c> customer</c><00:50:29.240><c> by</c> 00:50:30.230 --> 00:50:30.240 align:start position:0% DDP or ddu options for your customer by 00:50:30.240 --> 00:50:32.210 align:start position:0% DDP or ddu options for your customer by showing<00:50:30.599><c> them</c><00:50:30.780><c> how</c><00:50:31.079><c> much</c><00:50:31.200><c> taxes</c><00:50:31.680><c> and</c><00:50:31.859><c> Duties</c> 00:50:32.210 --> 00:50:32.220 align:start position:0% showing them how much taxes and Duties 00:50:32.220 --> 00:50:35.329 align:start position:0% showing them how much taxes and Duties are<00:50:32.839><c> so</c><00:50:33.839><c> in</c><00:50:34.260><c> case</c><00:50:34.440><c> you</c><00:50:34.619><c> didn't</c><00:50:34.740><c> know</c><00:50:34.980><c> your</c> 00:50:35.329 --> 00:50:35.339 align:start position:0% are so in case you didn't know your 00:50:35.339 --> 00:50:36.710 align:start position:0% are so in case you didn't know your International<00:50:35.520><c> customers</c><00:50:36.300><c> are</c><00:50:36.540><c> actually</c> 00:50:36.710 --> 00:50:36.720 align:start position:0% International customers are actually 00:50:36.720 --> 00:50:39.010 align:start position:0% International customers are actually subject<00:50:37.260><c> to</c><00:50:37.500><c> taxes</c><00:50:37.980><c> and</c><00:50:38.160><c> duties</c><00:50:38.520><c> as</c><00:50:38.760><c> well</c> 00:50:39.010 --> 00:50:39.020 align:start position:0% subject to taxes and duties as well 00:50:39.020 --> 00:50:41.569 align:start position:0% subject to taxes and duties as well therefore<00:50:40.020><c> you</c><00:50:40.260><c> should</c><00:50:40.440><c> either</c><00:50:40.619><c> offer</c><00:50:41.099><c> DDP</c> 00:50:41.569 --> 00:50:41.579 align:start position:0% therefore you should either offer DDP 00:50:41.579 --> 00:50:44.150 align:start position:0% therefore you should either offer DDP Solutions<00:50:42.059><c> which</c><00:50:42.900><c> include</c><00:50:43.319><c> the</c><00:50:43.559><c> taxes</c><00:50:43.980><c> and</c> 00:50:44.150 --> 00:50:44.160 align:start position:0% Solutions which include the taxes and 00:50:44.160 --> 00:50:46.609 align:start position:0% Solutions which include the taxes and duties<00:50:44.579><c> or</c><00:50:45.240><c> attacks</c><00:50:45.780><c> and</c><00:50:45.900><c> Duty</c><00:50:46.260><c> calculator</c> 00:50:46.609 --> 00:50:46.619 align:start position:0% duties or attacks and Duty calculator 00:50:46.619 --> 00:50:49.849 align:start position:0% duties or attacks and Duty calculator that<00:50:47.280><c> showcases</c><00:50:47.940><c> the</c><00:50:48.599><c> taxes</c><00:50:48.960><c> and</c><00:50:49.079><c> duties</c><00:50:49.500><c> even</c> 00:50:49.849 --> 00:50:49.859 align:start position:0% that showcases the taxes and duties even 00:50:49.859 --> 00:50:52.970 align:start position:0% that showcases the taxes and duties even for<00:50:50.220><c> ddu</c><00:50:50.880><c> options</c><00:50:51.480><c> to</c><00:50:52.319><c> convert</c><00:50:52.680><c> more</c> 00:50:52.970 --> 00:50:52.980 align:start position:0% for ddu options to convert more 00:50:52.980 --> 00:50:55.690 align:start position:0% for ddu options to convert more International<00:50:53.280><c> customers</c> 00:50:55.690 --> 00:50:55.700 align:start position:0% International customers 00:50:55.700 --> 00:50:59.030 align:start position:0% International customers Lassie<00:50:56.700><c> is</c><00:50:57.300><c> actually</c><00:50:57.480><c> the</c><00:50:57.780><c> cost</c><00:50:57.960><c> of</c><00:50:58.140><c> shipping</c> 00:50:59.030 --> 00:50:59.040 align:start position:0% Lassie is actually the cost of shipping 00:50:59.040 --> 00:51:01.670 align:start position:0% Lassie is actually the cost of shipping so<00:50:59.700><c> the</c><00:51:00.119><c> best</c><00:51:00.240><c> way</c><00:51:00.480><c> to</c><00:51:00.839><c> actually</c><00:51:01.020><c> reduce</c><00:51:01.319><c> your</c> 00:51:01.670 --> 00:51:01.680 align:start position:0% so the best way to actually reduce your 00:51:01.680 --> 00:51:03.829 align:start position:0% so the best way to actually reduce your cost<00:51:01.980><c> of</c><00:51:02.160><c> shipping</c><00:51:02.520><c> internationally</c><00:51:03.119><c> is</c><00:51:03.599><c> to</c> 00:51:03.829 --> 00:51:03.839 align:start position:0% cost of shipping internationally is to 00:51:03.839 --> 00:51:07.130 align:start position:0% cost of shipping internationally is to actually<00:51:04.020><c> work</c><00:51:04.980><c> with</c><00:51:05.280><c> multiple</c><00:51:05.760><c> careers</c><00:51:06.300><c> some</c> 00:51:07.130 --> 00:51:07.140 align:start position:0% actually work with multiple careers some 00:51:07.140 --> 00:51:09.049 align:start position:0% actually work with multiple careers some shipping<00:51:07.619><c> Solutions</c><00:51:08.040><c> are</c><00:51:08.400><c> better</c><00:51:08.579><c> for</c> 00:51:09.049 --> 00:51:09.059 align:start position:0% shipping Solutions are better for 00:51:09.059 --> 00:51:11.390 align:start position:0% shipping Solutions are better for certain<00:51:09.420><c> countries</c><00:51:09.960><c> and</c><00:51:10.680><c> to</c><00:51:10.859><c> find</c><00:51:10.980><c> the</c><00:51:11.220><c> best</c> 00:51:11.390 --> 00:51:11.400 align:start position:0% certain countries and to find the best 00:51:11.400 --> 00:51:13.250 align:start position:0% certain countries and to find the best careers<00:51:11.880><c> for</c><00:51:12.180><c> your</c><00:51:12.420><c> business</c><00:51:12.660><c> it's</c><00:51:13.079><c> actually</c> 00:51:13.250 --> 00:51:13.260 align:start position:0% careers for your business it's actually 00:51:13.260 --> 00:51:16.130 align:start position:0% careers for your business it's actually important<00:51:13.800><c> to</c><00:51:14.040><c> compare</c><00:51:14.400><c> prices</c><00:51:15.140><c> delivery</c> 00:51:16.130 --> 00:51:16.140 align:start position:0% important to compare prices delivery 00:51:16.140 --> 00:51:18.829 align:start position:0% important to compare prices delivery times<00:51:16.319><c> and</c><00:51:16.800><c> tracking</c><00:51:17.280><c> quality</c> 00:51:18.829 --> 00:51:18.839 align:start position:0% times and tracking quality 00:51:18.839 --> 00:51:20.990 align:start position:0% times and tracking quality really<00:51:19.319><c> in</c><00:51:19.619><c> this</c><00:51:19.740><c> day</c><00:51:19.920><c> and</c><00:51:20.040><c> age</c><00:51:20.220><c> no</c><00:51:20.520><c> one</c><00:51:20.700><c> wants</c> 00:51:20.990 --> 00:51:21.000 align:start position:0% really in this day and age no one wants 00:51:21.000 --> 00:51:23.930 align:start position:0% really in this day and age no one wants to<00:51:21.059><c> overpay</c><00:51:21.599><c> on</c><00:51:21.900><c> shipping</c><00:51:22.380><c> at</c><00:51:23.220><c> easyship</c><00:51:23.700><c> we</c> 00:51:23.930 --> 00:51:23.940 align:start position:0% to overpay on shipping at easyship we 00:51:23.940 --> 00:51:25.490 align:start position:0% to overpay on shipping at easyship we have<00:51:24.119><c> done</c><00:51:24.300><c> some</c><00:51:24.480><c> research</c><00:51:24.900><c> and</c><00:51:25.200><c> the</c><00:51:25.380><c> short</c> 00:51:25.490 --> 00:51:25.500 align:start position:0% have done some research and the short 00:51:25.500 --> 00:51:27.710 align:start position:0% have done some research and the short answer<00:51:25.800><c> is</c><00:51:26.040><c> that</c><00:51:26.280><c> there</c><00:51:26.520><c> is</c><00:51:26.640><c> no</c><00:51:26.880><c> postal</c><00:51:27.300><c> career</c> 00:51:27.710 --> 00:51:27.720 align:start position:0% answer is that there is no postal career 00:51:27.720 --> 00:51:29.510 align:start position:0% answer is that there is no postal career that<00:51:28.079><c> is</c><00:51:28.260><c> most</c><00:51:28.440><c> likely</c><00:51:28.680><c> to</c><00:51:28.859><c> be</c><00:51:29.040><c> the</c><00:51:29.220><c> cheapest</c> 00:51:29.510 --> 00:51:29.520 align:start position:0% that is most likely to be the cheapest 00:51:29.520 --> 00:51:31.549 align:start position:0% that is most likely to be the cheapest way<00:51:29.760><c> to</c><00:51:30.000><c> ship</c><00:51:30.180><c> International</c> 00:51:31.549 --> 00:51:31.559 align:start position:0% way to ship International 00:51:31.559 --> 00:51:33.650 align:start position:0% way to ship International however<00:51:32.280><c> if</c><00:51:32.579><c> you're</c><00:51:32.700><c> looking</c><00:51:32.940><c> for</c><00:51:33.180><c> a</c><00:51:33.300><c> shipping</c> 00:51:33.650 --> 00:51:33.660 align:start position:0% however if you're looking for a shipping 00:51:33.660 --> 00:51:35.870 align:start position:0% however if you're looking for a shipping Solution<00:51:33.960><c> that's</c><00:51:34.380><c> faster</c><00:51:34.800><c> than</c><00:51:35.339><c> a</c><00:51:35.520><c> postal</c> 00:51:35.870 --> 00:51:35.880 align:start position:0% Solution that's faster than a postal 00:51:35.880 --> 00:51:38.690 align:start position:0% Solution that's faster than a postal Courier<00:51:36.300><c> but</c><00:51:37.020><c> not</c><00:51:37.260><c> as</c><00:51:37.500><c> expensive</c><00:51:38.040><c> as</c><00:51:38.460><c> an</c> 00:51:38.690 --> 00:51:38.700 align:start position:0% Courier but not as expensive as an 00:51:38.700 --> 00:51:41.210 align:start position:0% Courier but not as expensive as an Express<00:51:38.880><c> career</c><00:51:39.480><c> consider</c><00:51:40.319><c> using</c><00:51:40.680><c> Regional</c> 00:51:41.210 --> 00:51:41.220 align:start position:0% Express career consider using Regional 00:51:41.220 --> 00:51:43.790 align:start position:0% Express career consider using Regional careers<00:51:41.760><c> that</c><00:51:42.119><c> exist</c><00:51:42.480><c> in</c><00:51:42.839><c> those</c><00:51:43.020><c> countries</c><00:51:43.440><c> as</c> 00:51:43.790 --> 00:51:43.800 align:start position:0% careers that exist in those countries as 00:51:43.800 --> 00:51:45.950 align:start position:0% careers that exist in those countries as they<00:51:44.040><c> focus</c><00:51:44.339><c> their</c><00:51:44.880><c> delivery</c><00:51:45.540><c> on</c><00:51:45.720><c> certain</c> 00:51:45.950 --> 00:51:45.960 align:start position:0% they focus their delivery on certain 00:51:45.960 --> 00:51:51.230 align:start position:0% they focus their delivery on certain regions<00:51:46.440><c> or</c><00:51:46.859><c> areas</c><00:51:47.339><c> around</c><00:51:47.640><c> the</c><00:51:47.940><c> world</c> 00:51:51.230 --> 00:51:51.240 align:start position:0% 00:51:51.240 --> 00:51:52.609 align:start position:0% so<00:51:51.660><c> the</c><00:51:51.720><c> next</c><00:51:51.839><c> step</c> 00:51:52.609 --> 00:51:52.619 align:start position:0% so the next step 00:51:52.619 --> 00:51:54.710 align:start position:0% so the next step international<00:51:53.040><c> shipping</c><00:51:53.819><c> strategies</c><00:51:54.240><c> is</c><00:51:54.480><c> to</c> 00:51:54.710 --> 00:51:54.720 align:start position:0% international shipping strategies is to 00:51:54.720 --> 00:51:56.569 align:start position:0% international shipping strategies is to provide<00:51:55.020><c> transparency</c> 00:51:56.569 --> 00:51:56.579 align:start position:0% provide transparency 00:51:56.579 --> 00:51:59.390 align:start position:0% provide transparency so<00:51:57.059><c> the</c><00:51:57.180><c> first</c><00:51:57.300><c> step</c><00:51:57.540><c> is</c><00:51:57.900><c> no</c><00:51:58.079><c> hidden</c><00:51:58.559><c> fees</c><00:51:58.859><c> show</c> 00:51:59.390 --> 00:51:59.400 align:start position:0% so the first step is no hidden fees show 00:51:59.400 --> 00:52:01.849 align:start position:0% so the first step is no hidden fees show all<00:51:59.640><c> the</c><00:51:59.880><c> costs</c><00:52:00.240><c> to</c><00:52:00.300><c> your</c><00:52:00.480><c> customers</c><00:52:01.020><c> so</c><00:52:01.740><c> if</c> 00:52:01.849 --> 00:52:01.859 align:start position:0% all the costs to your customers so if 00:52:01.859 --> 00:52:04.069 align:start position:0% all the costs to your customers so if you<00:52:02.040><c> can</c><00:52:02.160><c> see</c><00:52:02.339><c> from</c><00:52:02.700><c> this</c><00:52:03.000><c> image</c><00:52:03.420><c> here</c><00:52:03.599><c> you</c><00:52:03.960><c> can</c> 00:52:04.069 --> 00:52:04.079 align:start position:0% you can see from this image here you can 00:52:04.079 --> 00:52:06.770 align:start position:0% you can see from this image here you can see<00:52:04.260><c> that</c><00:52:04.619><c> this</c><00:52:05.520><c> checkout</c><00:52:06.180><c> is</c><00:52:06.540><c> super</c> 00:52:06.770 --> 00:52:06.780 align:start position:0% see that this checkout is super 00:52:06.780 --> 00:52:09.170 align:start position:0% see that this checkout is super transparent<00:52:07.619><c> and</c><00:52:07.920><c> it</c><00:52:08.099><c> shows</c><00:52:08.460><c> whether</c><00:52:08.940><c> or</c><00:52:09.119><c> not</c> 00:52:09.170 --> 00:52:09.180 align:start position:0% transparent and it shows whether or not 00:52:09.180 --> 00:52:12.710 align:start position:0% transparent and it shows whether or not taxes<00:52:09.660><c> and</c><00:52:09.780><c> Duties</c><00:52:10.200><c> are</c><00:52:10.440><c> included</c><00:52:11.059><c> or</c><00:52:12.059><c> if</c> 00:52:12.710 --> 00:52:12.720 align:start position:0% taxes and Duties are included or if 00:52:12.720 --> 00:52:15.109 align:start position:0% taxes and Duties are included or if there<00:52:12.839><c> are</c><00:52:13.020><c> any</c><00:52:13.140><c> tax</c><00:52:13.380><c> and</c><00:52:13.619><c> Duty</c><00:52:13.980><c> charges</c><00:52:14.400><c> in</c> 00:52:15.109 --> 00:52:15.119 align:start position:0% there are any tax and Duty charges in 00:52:15.119 --> 00:52:17.750 align:start position:0% there are any tax and Duty charges in the<00:52:15.359><c> particular</c><00:52:16.079><c> shipment</c> 00:52:17.750 --> 00:52:17.760 align:start position:0% the particular shipment 00:52:17.760 --> 00:52:20.750 align:start position:0% the particular shipment the<00:52:18.420><c> next</c><00:52:18.599><c> one</c><00:52:18.839><c> would</c><00:52:19.140><c> be</c><00:52:19.319><c> that</c><00:52:20.280><c> is</c><00:52:20.460><c> the</c><00:52:20.640><c> most</c> 00:52:20.750 --> 00:52:20.760 align:start position:0% the next one would be that is the most 00:52:20.760 --> 00:52:24.049 align:start position:0% the next one would be that is the most common<00:52:21.000><c> is</c><00:52:21.420><c> taxes</c><00:52:22.260><c> and</c><00:52:22.440><c> duties</c><00:52:22.859><c> so</c><00:52:23.700><c> most</c> 00:52:24.049 --> 00:52:24.059 align:start position:0% common is taxes and duties so most 00:52:24.059 --> 00:52:25.849 align:start position:0% common is taxes and duties so most common<00:52:24.300><c> taxes</c><00:52:24.839><c> and</c><00:52:24.960><c> duties</c><00:52:25.319><c> around</c><00:52:25.500><c> the</c><00:52:25.740><c> world</c> 00:52:25.849 --> 00:52:25.859 align:start position:0% common taxes and duties around the world 00:52:25.859 --> 00:52:30.530 align:start position:0% common taxes and duties around the world is<00:52:26.280><c> import</c><00:52:26.520><c> duties</c><00:52:27.240><c> vat</c><00:52:28.140><c> tax</c><00:52:28.640><c> and</c><00:52:29.640><c> lastly</c> 00:52:30.530 --> 00:52:30.540 align:start position:0% is import duties vat tax and lastly 00:52:30.540 --> 00:52:32.690 align:start position:0% is import duties vat tax and lastly um<00:52:30.599><c> there</c><00:52:31.200><c> is</c><00:52:31.380><c> a</c><00:52:31.559><c> commercial</c><00:52:31.680><c> invoice</c><00:52:32.280><c> that</c><00:52:32.460><c> is</c> 00:52:32.690 --> 00:52:32.700 align:start position:0% um there is a commercial invoice that is 00:52:32.700 --> 00:52:34.309 align:start position:0% um there is a commercial invoice that is a<00:52:32.819><c> required</c><00:52:33.240><c> document</c><00:52:33.660><c> in</c><00:52:34.079><c> international</c> 00:52:34.309 --> 00:52:34.319 align:start position:0% a required document in international 00:52:34.319 --> 00:52:37.609 align:start position:0% a required document in international shipping<00:52:35.099><c> that</c><00:52:35.339><c> describes</c><00:52:35.880><c> its</c><00:52:36.359><c> value</c><00:52:36.540><c> to</c><00:52:37.440><c> the</c> 00:52:37.609 --> 00:52:37.619 align:start position:0% shipping that describes its value to the 00:52:37.619 --> 00:52:40.309 align:start position:0% shipping that describes its value to the Customs<00:52:38.040><c> officer</c><00:52:38.579><c> and</c><00:52:39.480><c> it</c><00:52:39.720><c> actually</c><00:52:39.900><c> helps</c> 00:52:40.309 --> 00:52:40.319 align:start position:0% Customs officer and it actually helps 00:52:40.319 --> 00:52:43.130 align:start position:0% Customs officer and it actually helps expedite<00:52:40.920><c> your</c><00:52:41.579><c> shipping</c><00:52:41.940><c> process</c><00:52:42.300><c> or</c><00:52:42.839><c> your</c> 00:52:43.130 --> 00:52:43.140 align:start position:0% expedite your shipping process or your 00:52:43.140 --> 00:52:45.049 align:start position:0% expedite your shipping process or your item<00:52:43.440><c> getting</c><00:52:43.680><c> delivered</c><00:52:44.160><c> to</c><00:52:44.339><c> your</c><00:52:44.520><c> consumer</c> 00:52:45.049 --> 00:52:45.059 align:start position:0% item getting delivered to your consumer 00:52:45.059 --> 00:52:47.990 align:start position:0% item getting delivered to your consumer when<00:52:45.839><c> there</c><00:52:46.140><c> is</c><00:52:46.380><c> properly</c><00:52:47.160><c> uh</c><00:52:47.579><c> filled</c> 00:52:47.990 --> 00:52:48.000 align:start position:0% when there is properly uh filled 00:52:48.000 --> 00:52:50.450 align:start position:0% when there is properly uh filled commercial<00:52:48.240><c> invoices</c> 00:52:50.450 --> 00:52:50.460 align:start position:0% commercial invoices 00:52:50.460 --> 00:52:53.089 align:start position:0% commercial invoices lastly<00:52:51.420><c> it</c><00:52:51.599><c> is</c><00:52:51.839><c> to</c><00:52:52.020><c> Showcase</c><00:52:52.380><c> your</c><00:52:52.619><c> shipping</c> 00:52:53.089 --> 00:52:53.099 align:start position:0% lastly it is to Showcase your shipping 00:52:53.099 --> 00:52:55.430 align:start position:0% lastly it is to Showcase your shipping policy<00:52:53.579><c> a</c><00:52:54.359><c> good</c><00:52:54.480><c> shipping</c><00:52:54.900><c> policy</c><00:52:55.260><c> is</c> 00:52:55.430 --> 00:52:55.440 align:start position:0% policy a good shipping policy is 00:52:55.440 --> 00:52:57.049 align:start position:0% policy a good shipping policy is actually<00:52:55.619><c> the</c><00:52:55.859><c> secret</c><00:52:56.040><c> sauce</c><00:52:56.460><c> for</c><00:52:56.880><c> the</c> 00:52:57.049 --> 00:52:57.059 align:start position:0% actually the secret sauce for the 00:52:57.059 --> 00:52:59.990 align:start position:0% actually the secret sauce for the vulnerable<00:52:57.480><c> e-commerce</c><00:52:58.260><c> industry</c><00:52:58.800><c> and</c><00:52:59.160><c> why</c><00:52:59.819><c> I</c> 00:52:59.990 --> 00:53:00.000 align:start position:0% vulnerable e-commerce industry and why I 00:53:00.000 --> 00:53:02.510 align:start position:0% vulnerable e-commerce industry and why I say<00:53:00.180><c> this</c><00:53:00.420><c> is</c><00:53:01.079><c> because</c><00:53:01.380><c> the</c><00:53:01.800><c> more</c><00:53:01.980><c> transparent</c> 00:53:02.510 --> 00:53:02.520 align:start position:0% say this is because the more transparent 00:53:02.520 --> 00:53:04.309 align:start position:0% say this is because the more transparent and<00:53:02.700><c> the</c><00:53:02.940><c> more</c><00:53:03.119><c> inclusive</c><00:53:03.660><c> your</c><00:53:03.900><c> shipping</c> 00:53:04.309 --> 00:53:04.319 align:start position:0% and the more inclusive your shipping 00:53:04.319 --> 00:53:06.950 align:start position:0% and the more inclusive your shipping policy<00:53:04.800><c> the</c><00:53:05.520><c> better</c><00:53:05.700><c> uh</c><00:53:06.300><c> response</c><00:53:06.839><c> you're</c> 00:53:06.950 --> 00:53:06.960 align:start position:0% policy the better uh response you're 00:53:06.960 --> 00:53:09.589 align:start position:0% policy the better uh response you're gonna<00:53:07.140><c> get</c><00:53:07.319><c> for</c><00:53:07.559><c> your</c><00:53:07.740><c> customers</c><00:53:08.300><c> a</c><00:53:09.300><c> robust</c> 00:53:09.589 --> 00:53:09.599 align:start position:0% gonna get for your customers a robust 00:53:09.599 --> 00:53:11.569 align:start position:0% gonna get for your customers a robust shipping<00:53:10.020><c> policy</c><00:53:10.440><c> policy</c><00:53:11.280><c> actually</c> 00:53:11.569 --> 00:53:11.579 align:start position:0% shipping policy policy actually 00:53:11.579 --> 00:53:13.309 align:start position:0% shipping policy policy actually indicates<00:53:12.119><c> that</c><00:53:12.420><c> the</c><00:53:12.720><c> seller</c><00:53:13.020><c> is</c><00:53:13.140><c> doing</c> 00:53:13.309 --> 00:53:13.319 align:start position:0% indicates that the seller is doing 00:53:13.319 --> 00:53:16.010 align:start position:0% indicates that the seller is doing business<00:53:13.680><c> responsibly</c><00:53:14.640><c> and</c><00:53:15.480><c> it's</c><00:53:15.660><c> it</c> 00:53:16.010 --> 00:53:16.020 align:start position:0% business responsibly and it's it 00:53:16.020 --> 00:53:17.870 align:start position:0% business responsibly and it's it actually<00:53:16.500><c> aspires</c><00:53:17.160><c> to</c><00:53:17.280><c> give</c><00:53:17.460><c> the</c><00:53:17.760><c> best</c> 00:53:17.870 --> 00:53:17.880 align:start position:0% actually aspires to give the best 00:53:17.880 --> 00:53:20.450 align:start position:0% actually aspires to give the best service<00:53:18.059><c> possible</c><00:53:18.660><c> to</c><00:53:18.900><c> its</c><00:53:19.260><c> customers</c><00:53:19.680><c> it</c> 00:53:20.450 --> 00:53:20.460 align:start position:0% service possible to its customers it 00:53:20.460 --> 00:53:21.770 align:start position:0% service possible to its customers it doesn't<00:53:20.579><c> just</c><00:53:20.819><c> help</c><00:53:21.059><c> you</c><00:53:21.240><c> keep</c><00:53:21.540><c> your</c> 00:53:21.770 --> 00:53:21.780 align:start position:0% doesn't just help you keep your 00:53:21.780 --> 00:53:24.410 align:start position:0% doesn't just help you keep your clientele<00:53:22.319><c> intact</c><00:53:22.920><c> but</c><00:53:23.339><c> also</c><00:53:23.700><c> improves</c><00:53:24.240><c> the</c> 00:53:24.410 --> 00:53:24.420 align:start position:0% clientele intact but also improves the 00:53:24.420 --> 00:53:27.430 align:start position:0% clientele intact but also improves the conversion<00:53:24.960><c> rate</c> 00:53:27.430 --> 00:53:27.440 align:start position:0% 00:53:27.440 --> 00:53:31.370 align:start position:0% so<00:53:28.440><c> a</c><00:53:29.280><c> huge</c><00:53:29.520><c> question</c><00:53:29.760><c> that's</c><00:53:30.059><c> posed</c><00:53:30.540><c> to</c><00:53:30.599><c> me</c><00:53:30.780><c> uh</c> 00:53:31.370 --> 00:53:31.380 align:start position:0% so a huge question that's posed to me uh 00:53:31.380 --> 00:53:34.190 align:start position:0% so a huge question that's posed to me uh from<00:53:32.280><c> my</c><00:53:32.460><c> customers</c><00:53:32.819><c> is</c><00:53:33.119><c> how</c><00:53:33.480><c> do</c><00:53:33.599><c> I</c><00:53:33.780><c> cut</c><00:53:34.020><c> down</c> 00:53:34.190 --> 00:53:34.200 align:start position:0% from my customers is how do I cut down 00:53:34.200 --> 00:53:36.890 align:start position:0% from my customers is how do I cut down international<00:53:34.619><c> shipping</c><00:53:35.460><c> costs</c><00:53:36.240><c> the</c><00:53:36.780><c> first</c> 00:53:36.890 --> 00:53:36.900 align:start position:0% international shipping costs the first 00:53:36.900 --> 00:53:40.309 align:start position:0% international shipping costs the first one<00:53:37.079><c> will</c><00:53:37.319><c> be</c><00:53:37.500><c> order</c><00:53:37.819><c> consolidation</c><00:53:38.819><c> so</c><00:53:39.599><c> order</c> 00:53:40.309 --> 00:53:40.319 align:start position:0% one will be order consolidation so order 00:53:40.319 --> 00:53:42.349 align:start position:0% one will be order consolidation so order consolidation<00:53:41.099><c> is</c><00:53:41.339><c> actually</c><00:53:41.520><c> the</c><00:53:41.760><c> process</c><00:53:42.059><c> of</c> 00:53:42.349 --> 00:53:42.359 align:start position:0% consolidation is actually the process of 00:53:42.359 --> 00:53:44.329 align:start position:0% consolidation is actually the process of shipping<00:53:42.720><c> a</c><00:53:42.900><c> number</c><00:53:43.079><c> of</c><00:53:43.319><c> individual</c><00:53:43.859><c> orders</c> 00:53:44.329 --> 00:53:44.339 align:start position:0% shipping a number of individual orders 00:53:44.339 --> 00:53:46.730 align:start position:0% shipping a number of individual orders together<00:53:44.640><c> and</c><00:53:45.540><c> shipments</c><00:53:46.020><c> going</c><00:53:46.200><c> to</c><00:53:46.380><c> the</c><00:53:46.559><c> same</c> 00:53:46.730 --> 00:53:46.740 align:start position:0% together and shipments going to the same 00:53:46.740 --> 00:53:48.589 align:start position:0% together and shipments going to the same destination<00:53:47.280><c> are</c><00:53:47.760><c> grouped</c><00:53:48.180><c> and</c><00:53:48.300><c> shipped</c> 00:53:48.589 --> 00:53:48.599 align:start position:0% destination are grouped and shipped 00:53:48.599 --> 00:53:50.750 align:start position:0% destination are grouped and shipped together<00:53:48.720><c> and</c><00:53:49.440><c> it</c><00:53:49.619><c> actually</c><00:53:49.800><c> save</c><00:53:50.099><c> costs</c><00:53:50.640><c> and</c> 00:53:50.750 --> 00:53:50.760 align:start position:0% together and it actually save costs and 00:53:50.760 --> 00:53:53.030 align:start position:0% together and it actually save costs and time<00:53:51.000><c> and</c><00:53:51.780><c> what</c><00:53:52.020><c> do</c><00:53:52.200><c> we</c><00:53:52.380><c> mean</c><00:53:52.559><c> by</c><00:53:52.800><c> order</c> 00:53:53.030 --> 00:53:53.040 align:start position:0% time and what do we mean by order 00:53:53.040 --> 00:53:55.549 align:start position:0% time and what do we mean by order consolidation<00:53:53.880><c> is</c><00:53:54.180><c> for</c><00:53:54.780><c> those</c><00:53:55.079><c> customers</c> 00:53:55.549 --> 00:53:55.559 align:start position:0% consolidation is for those customers 00:53:55.559 --> 00:53:57.770 align:start position:0% consolidation is for those customers that<00:53:55.920><c> actually</c><00:53:56.099><c> make</c><00:53:56.700><c> two</c><00:53:57.359><c> to</c><00:53:57.599><c> three</c> 00:53:57.770 --> 00:53:57.780 align:start position:0% that actually make two to three 00:53:57.780 --> 00:54:00.109 align:start position:0% that actually make two to three purchases<00:53:58.440><c> in</c><00:53:58.740><c> the</c><00:53:58.859><c> same</c><00:53:58.980><c> day</c><00:53:59.220><c> but</c><00:53:59.700><c> through</c> 00:54:00.109 --> 00:54:00.119 align:start position:0% purchases in the same day but through 00:54:00.119 --> 00:54:02.750 align:start position:0% purchases in the same day but through different<00:54:00.480><c> orders</c><00:54:01.200><c> so</c><00:54:01.980><c> let's</c><00:54:02.160><c> say</c><00:54:02.339><c> if</c><00:54:02.579><c> they</c> 00:54:02.750 --> 00:54:02.760 align:start position:0% different orders so let's say if they 00:54:02.760 --> 00:54:05.329 align:start position:0% different orders so let's say if they place<00:54:02.880><c> an</c><00:54:03.119><c> order</c><00:54:03.300><c> at</c><00:54:03.900><c> 11</c><00:54:04.140><c> o'clock</c><00:54:04.500><c> and</c><00:54:04.920><c> at</c><00:54:05.099><c> two</c> 00:54:05.329 --> 00:54:05.339 align:start position:0% place an order at 11 o'clock and at two 00:54:05.339 --> 00:54:07.790 align:start position:0% place an order at 11 o'clock and at two actually<00:54:06.059><c> consider</c><00:54:06.599><c> consolidating</c><00:54:07.380><c> those</c> 00:54:07.790 --> 00:54:07.800 align:start position:0% actually consider consolidating those 00:54:07.800 --> 00:54:10.790 align:start position:0% actually consider consolidating those two<00:54:07.980><c> orders</c><00:54:08.400><c> to</c><00:54:08.640><c> reduce</c><00:54:08.880><c> your</c><00:54:09.180><c> shipping</c><00:54:09.599><c> costs</c> 00:54:10.790 --> 00:54:10.800 align:start position:0% two orders to reduce your shipping costs 00:54:10.800 --> 00:54:13.250 align:start position:0% two orders to reduce your shipping costs the<00:54:11.520><c> second</c><00:54:11.640><c> would</c><00:54:12.000><c> be</c><00:54:12.180><c> know</c><00:54:12.839><c> all</c><00:54:13.079><c> your</c> 00:54:13.250 --> 00:54:13.260 align:start position:0% the second would be know all your 00:54:13.260 --> 00:54:16.069 align:start position:0% the second would be know all your shipping<00:54:13.740><c> fees</c><00:54:14.099><c> so</c><00:54:14.880><c> the</c><00:54:15.119><c> basic</c><00:54:15.480><c> shipping</c><00:54:15.900><c> cost</c> 00:54:16.069 --> 00:54:16.079 align:start position:0% shipping fees so the basic shipping cost 00:54:16.079 --> 00:54:18.230 align:start position:0% shipping fees so the basic shipping cost is<00:54:16.380><c> calculated</c><00:54:16.920><c> by</c><00:54:17.400><c> calculating</c><00:54:17.940><c> the</c> 00:54:18.230 --> 00:54:18.240 align:start position:0% is calculated by calculating the 00:54:18.240 --> 00:54:19.849 align:start position:0% is calculated by calculating the packages<00:54:18.540><c> pickup</c><00:54:19.020><c> point</c><00:54:19.260><c> and</c><00:54:19.559><c> its</c> 00:54:19.849 --> 00:54:19.859 align:start position:0% packages pickup point and its 00:54:19.859 --> 00:54:23.089 align:start position:0% packages pickup point and its recipient's<00:54:20.460><c> location</c><00:54:20.700><c> right</c><00:54:21.500><c> so</c><00:54:22.500><c> that</c> 00:54:23.089 --> 00:54:23.099 align:start position:0% recipient's location right so that 00:54:23.099 --> 00:54:25.670 align:start position:0% recipient's location right so that actually<00:54:23.339><c> uh</c><00:54:23.940><c> in</c><00:54:24.240><c> actuality</c><00:54:24.900><c> the</c><00:54:25.319><c> higher</c><00:54:25.619><c> the</c> 00:54:25.670 --> 00:54:25.680 align:start position:0% actually uh in actuality the higher the 00:54:25.680 --> 00:54:28.609 align:start position:0% actually uh in actuality the higher the shipping<00:54:26.099><c> Zone</c><00:54:26.400><c> the</c><00:54:26.819><c> more</c><00:54:26.880><c> you</c><00:54:27.180><c> expect</c><00:54:27.420><c> to</c><00:54:27.720><c> pay</c> 00:54:28.609 --> 00:54:28.619 align:start position:0% shipping Zone the more you expect to pay 00:54:28.619 --> 00:54:30.230 align:start position:0% shipping Zone the more you expect to pay so 00:54:30.230 --> 00:54:30.240 align:start position:0% so 00:54:30.240 --> 00:54:32.690 align:start position:0% so um actually<00:54:30.540><c> take</c><00:54:31.380><c> some</c><00:54:31.680><c> time</c><00:54:31.920><c> to</c><00:54:32.220><c> know</c><00:54:32.400><c> all</c> 00:54:32.690 --> 00:54:32.700 align:start position:0% um actually take some time to know all 00:54:32.700 --> 00:54:35.030 align:start position:0% um actually take some time to know all your<00:54:32.880><c> shipping</c><00:54:33.240><c> fees</c><00:54:33.599><c> here</c> 00:54:35.030 --> 00:54:35.040 align:start position:0% your shipping fees here 00:54:35.040 --> 00:54:37.250 align:start position:0% your shipping fees here the<00:54:35.520><c> next</c><00:54:35.640><c> one</c><00:54:35.819><c> would</c><00:54:36.000><c> be</c><00:54:36.180><c> to</c><00:54:36.359><c> negotiate</c><00:54:36.960><c> with</c> 00:54:37.250 --> 00:54:37.260 align:start position:0% the next one would be to negotiate with 00:54:37.260 --> 00:54:39.710 align:start position:0% the next one would be to negotiate with multiple<00:54:37.680><c> carriers</c><00:54:38.280><c> so</c><00:54:39.000><c> all</c><00:54:39.299><c> shipping</c> 00:54:39.710 --> 00:54:39.720 align:start position:0% multiple carriers so all shipping 00:54:39.720 --> 00:54:41.750 align:start position:0% multiple carriers so all shipping companies<00:54:40.079><c> have</c><00:54:40.380><c> their</c><00:54:40.619><c> own</c><00:54:40.799><c> unique</c><00:54:41.220><c> pricing</c> 00:54:41.750 --> 00:54:41.760 align:start position:0% companies have their own unique pricing 00:54:41.760 --> 00:54:44.450 align:start position:0% companies have their own unique pricing schedules<00:54:42.180><c> so</c><00:54:43.020><c> if</c><00:54:43.200><c> you</c><00:54:43.319><c> ship</c><00:54:43.559><c> often</c><00:54:44.099><c> try</c> 00:54:44.450 --> 00:54:44.460 align:start position:0% schedules so if you ship often try 00:54:44.460 --> 00:54:47.030 align:start position:0% schedules so if you ship often try negotiating<00:54:45.059><c> low</c><00:54:45.540><c> a</c><00:54:45.839><c> lower</c><00:54:46.079><c> rate</c><00:54:46.319><c> to</c><00:54:46.559><c> multiple</c> 00:54:47.030 --> 00:54:47.040 align:start position:0% negotiating low a lower rate to multiple 00:54:47.040 --> 00:54:48.890 align:start position:0% negotiating low a lower rate to multiple carriers<00:54:47.640><c> and</c><00:54:48.059><c> see</c><00:54:48.240><c> which</c><00:54:48.420><c> one</c><00:54:48.599><c> actually</c> 00:54:48.890 --> 00:54:48.900 align:start position:0% carriers and see which one actually 00:54:48.900 --> 00:54:51.829 align:start position:0% carriers and see which one actually works<00:54:49.380><c> best</c><00:54:49.619><c> for</c><00:54:50.400><c> the</c><00:54:50.579><c> cost</c><00:54:50.760><c> Savings</c><00:54:51.240><c> of</c><00:54:51.599><c> your</c> 00:54:51.829 --> 00:54:51.839 align:start position:0% works best for the cost Savings of your 00:54:51.839 --> 00:54:53.170 align:start position:0% works best for the cost Savings of your business 00:54:53.170 --> 00:54:53.180 align:start position:0% business 00:54:53.180 --> 00:54:56.450 align:start position:0% business lastly<00:54:54.180><c> know</c><00:54:54.480><c> your</c><00:54:54.720><c> package</c><00:54:55.200><c> sizes</c><00:54:55.740><c> so</c><00:54:56.220><c> in</c> 00:54:56.450 --> 00:54:56.460 align:start position:0% lastly know your package sizes so in 00:54:56.460 --> 00:54:58.849 align:start position:0% lastly know your package sizes so in order<00:54:56.579><c> to</c><00:54:56.880><c> reduce</c><00:54:57.059><c> costs</c><00:54:57.660><c> you</c><00:54:58.260><c> need</c><00:54:58.440><c> an</c> 00:54:58.849 --> 00:54:58.859 align:start position:0% order to reduce costs you need an 00:54:58.859 --> 00:55:01.130 align:start position:0% order to reduce costs you need an accurate<00:54:59.280><c> weight</c><00:54:59.579><c> and</c><00:54:59.940><c> dimensions</c><00:55:00.480><c> for</c><00:55:00.900><c> your</c> 00:55:01.130 --> 00:55:01.140 align:start position:0% accurate weight and dimensions for your 00:55:01.140 --> 00:55:04.190 align:start position:0% accurate weight and dimensions for your packages<00:55:01.500><c> so</c><00:55:02.460><c> most</c><00:55:02.700><c> careers</c><00:55:03.540><c> actually</c><00:55:03.839><c> allow</c> 00:55:04.190 --> 00:55:04.200 align:start position:0% packages so most careers actually allow 00:55:04.200 --> 00:55:05.809 align:start position:0% packages so most careers actually allow you<00:55:04.260><c> to</c><00:55:04.440><c> enter</c><00:55:04.619><c> these</c><00:55:04.980><c> metrics</c><00:55:05.400><c> into</c><00:55:05.579><c> a</c> 00:55:05.809 --> 00:55:05.819 align:start position:0% you to enter these metrics into a 00:55:05.819 --> 00:55:07.789 align:start position:0% you to enter these metrics into a shipping<00:55:06.180><c> calculator</c><00:55:06.420><c> to</c><00:55:07.020><c> get</c><00:55:07.140><c> an</c><00:55:07.440><c> instant</c> 00:55:07.789 --> 00:55:07.799 align:start position:0% shipping calculator to get an instant 00:55:07.799 --> 00:55:10.069 align:start position:0% shipping calculator to get an instant quote<00:55:08.160><c> so</c><00:55:09.000><c> this</c><00:55:09.240><c> way</c> 00:55:10.069 --> 00:55:10.079 align:start position:0% quote so this way 00:55:10.079 --> 00:55:12.230 align:start position:0% quote so this way there<00:55:10.619><c> shouldn't</c><00:55:10.859><c> be</c><00:55:10.980><c> any</c><00:55:11.220><c> nasty</c><00:55:11.700><c> surprises</c> 00:55:12.230 --> 00:55:12.240 align:start position:0% there shouldn't be any nasty surprises 00:55:12.240 --> 00:55:20.089 align:start position:0% there shouldn't be any nasty surprises for<00:55:12.480><c> you</c><00:55:12.660><c> in</c><00:55:13.619><c> terms</c><00:55:13.859><c> of</c><00:55:13.980><c> your</c><00:55:14.160><c> shipping</c><00:55:14.579><c> cost</c> 00:55:20.089 --> 00:55:20.099 align:start position:0% 00:55:20.099 --> 00:55:22.250 align:start position:0% so<00:55:20.460><c> the</c><00:55:20.640><c> next</c><00:55:20.760><c> one</c><00:55:20.940><c> would</c><00:55:21.180><c> be</c> 00:55:22.250 --> 00:55:22.260 align:start position:0% so the next one would be 00:55:22.260 --> 00:55:25.250 align:start position:0% so the next one would be Global<00:55:22.980><c> fulfillment</c><00:55:23.460><c> Network</c><00:55:23.760><c> so</c><00:55:24.480><c> a</c><00:55:24.900><c> global</c> 00:55:25.250 --> 00:55:25.260 align:start position:0% Global fulfillment Network so a global 00:55:25.260 --> 00:55:27.049 align:start position:0% Global fulfillment Network so a global fulfillment<00:55:25.859><c> network</c><00:55:26.099><c> is</c><00:55:26.460><c> when</c><00:55:26.700><c> you</c><00:55:26.880><c> store</c> 00:55:27.049 --> 00:55:27.059 align:start position:0% fulfillment network is when you store 00:55:27.059 --> 00:55:29.450 align:start position:0% fulfillment network is when you store your<00:55:27.299><c> products</c><00:55:27.780><c> in</c><00:55:28.319><c> an</c><00:55:28.500><c> overseas</c><00:55:28.980><c> warehouse</c> 00:55:29.450 --> 00:55:29.460 align:start position:0% your products in an overseas warehouse 00:55:29.460 --> 00:55:31.670 align:start position:0% your products in an overseas warehouse and<00:55:30.180><c> it</c><00:55:30.299><c> actually</c><00:55:30.480><c> makes</c><00:55:30.780><c> it</c><00:55:31.020><c> easier</c><00:55:31.319><c> for</c><00:55:31.559><c> you</c> 00:55:31.670 --> 00:55:31.680 align:start position:0% and it actually makes it easier for you 00:55:31.680 --> 00:55:34.549 align:start position:0% and it actually makes it easier for you to<00:55:31.799><c> reach</c><00:55:32.099><c> your</c><00:55:32.280><c> International</c><00:55:32.520><c> customers</c><00:55:33.559><c> so</c> 00:55:34.549 --> 00:55:34.559 align:start position:0% to reach your International customers so 00:55:34.559 --> 00:55:37.430 align:start position:0% to reach your International customers so how<00:55:34.980><c> does</c><00:55:35.339><c> a</c><00:55:35.520><c> global</c><00:55:35.760><c> fulfillment</c><00:55:36.299><c> Network</c><00:55:37.020><c> or</c> 00:55:37.430 --> 00:55:37.440 align:start position:0% how does a global fulfillment Network or 00:55:37.440 --> 00:55:40.309 align:start position:0% how does a global fulfillment Network or putting<00:55:37.980><c> your</c><00:55:38.700><c> trust</c><00:55:39.059><c> in</c><00:55:39.240><c> an</c><00:55:39.420><c> overseas</c><00:55:39.900><c> 3pl</c> 00:55:40.309 --> 00:55:40.319 align:start position:0% putting your trust in an overseas 3pl 00:55:40.319 --> 00:55:43.370 align:start position:0% putting your trust in an overseas 3pl help<00:55:40.859><c> you</c><00:55:41.040><c> reduce</c><00:55:41.339><c> your</c><00:55:41.940><c> shipping</c><00:55:42.599><c> cost</c><00:55:42.839><c> or</c> 00:55:43.370 --> 00:55:43.380 align:start position:0% help you reduce your shipping cost or 00:55:43.380 --> 00:55:47.569 align:start position:0% help you reduce your shipping cost or your<00:55:43.799><c> overall</c><00:55:44.400><c> business</c><00:55:44.760><c> costs</c><00:55:45.839><c> so</c><00:55:46.619><c> the</c><00:55:47.339><c> first</c> 00:55:47.569 --> 00:55:47.579 align:start position:0% your overall business costs so the first 00:55:47.579 --> 00:55:49.130 align:start position:0% your overall business costs so the first one<00:55:47.700><c> will</c><00:55:47.819><c> be</c><00:55:48.000><c> lower</c><00:55:48.240><c> shipping</c><00:55:48.720><c> costs</c><00:55:49.020><c> for</c> 00:55:49.130 --> 00:55:49.140 align:start position:0% one will be lower shipping costs for 00:55:49.140 --> 00:55:51.950 align:start position:0% one will be lower shipping costs for your<00:55:49.319><c> cash</c><00:55:49.559><c> uh</c><00:55:49.980><c> your</c><00:55:50.220><c> customers</c><00:55:50.640><c> so</c><00:55:51.420><c> choose</c><00:55:51.780><c> a</c> 00:55:51.950 --> 00:55:51.960 align:start position:0% your cash uh your customers so choose a 00:55:51.960 --> 00:55:53.930 align:start position:0% your cash uh your customers so choose a warehouse<00:55:52.260><c> that</c><00:55:52.619><c> is</c><00:55:52.799><c> closer</c><00:55:53.220><c> to</c><00:55:53.579><c> your</c> 00:55:53.930 --> 00:55:53.940 align:start position:0% warehouse that is closer to your 00:55:53.940 --> 00:55:56.690 align:start position:0% warehouse that is closer to your customer<00:55:54.839><c> base</c><00:55:55.319><c> and</c><00:55:56.099><c> it</c><00:55:56.220><c> will</c><00:55:56.339><c> actually</c><00:55:56.460><c> help</c> 00:55:56.690 --> 00:55:56.700 align:start position:0% customer base and it will actually help 00:55:56.700 --> 00:55:58.490 align:start position:0% customer base and it will actually help lower<00:55:57.000><c> the</c><00:55:57.359><c> shipping</c><00:55:57.720><c> cost</c> 00:55:58.490 --> 00:55:58.500 align:start position:0% lower the shipping cost 00:55:58.500 --> 00:55:59.930 align:start position:0% lower the shipping cost the<00:55:58.980><c> second</c><00:55:59.099><c> one</c><00:55:59.400><c> would</c><00:55:59.579><c> be</c><00:55:59.700><c> lower</c> 00:55:59.930 --> 00:55:59.940 align:start position:0% the second one would be lower 00:55:59.940 --> 00:56:01.490 align:start position:0% the second one would be lower Transportation<00:56:00.540><c> costs</c><00:56:01.079><c> from</c><00:56:01.319><c> the</c> 00:56:01.490 --> 00:56:01.500 align:start position:0% Transportation costs from the 00:56:01.500 --> 00:56:04.250 align:start position:0% Transportation costs from the manufacturer<00:56:02.280><c> so</c><00:56:03.119><c> if</c><00:56:03.480><c> the</c><00:56:03.660><c> warehouse</c><00:56:04.020><c> is</c> 00:56:04.250 --> 00:56:04.260 align:start position:0% manufacturer so if the warehouse is 00:56:04.260 --> 00:56:06.470 align:start position:0% manufacturer so if the warehouse is actually<00:56:04.440><c> closer</c><00:56:04.920><c> to</c><00:56:05.099><c> your</c><00:56:05.400><c> manufacturer</c><00:56:06.119><c> it</c> 00:56:06.470 --> 00:56:06.480 align:start position:0% actually closer to your manufacturer it 00:56:06.480 --> 00:56:07.789 align:start position:0% actually closer to your manufacturer it could<00:56:06.599><c> actually</c><00:56:06.780><c> help</c><00:56:07.079><c> you</c><00:56:07.200><c> save</c><00:56:07.440><c> on</c> 00:56:07.789 --> 00:56:07.799 align:start position:0% could actually help you save on 00:56:07.799 --> 00:56:10.670 align:start position:0% could actually help you save on transport<00:56:08.280><c> on</c><00:56:08.880><c> the</c><00:56:09.000><c> transportation</c><00:56:09.599><c> of</c><00:56:10.500><c> your</c> 00:56:10.670 --> 00:56:10.680 align:start position:0% transport on the transportation of your 00:56:10.680 --> 00:56:12.410 align:start position:0% transport on the transportation of your products 00:56:12.410 --> 00:56:12.420 align:start position:0% products 00:56:12.420 --> 00:56:16.910 align:start position:0% products lastly<00:56:13.380><c> if</c><00:56:13.859><c> your</c><00:56:14.099><c> warehouse</c><00:56:15.000><c> is</c><00:56:15.480><c> located</c><00:56:15.720><c> in</c><00:56:16.559><c> a</c> 00:56:16.910 --> 00:56:16.920 align:start position:0% lastly if your warehouse is located in a 00:56:16.920 --> 00:56:19.910 align:start position:0% lastly if your warehouse is located in a in<00:56:17.579><c> a</c><00:56:17.760><c> country</c><00:56:17.940><c> where</c><00:56:18.480><c> your</c><00:56:18.839><c> a</c><00:56:19.319><c> huge</c><00:56:19.619><c> portion</c> 00:56:19.910 --> 00:56:19.920 align:start position:0% in a country where your a huge portion 00:56:19.920 --> 00:56:22.490 align:start position:0% in a country where your a huge portion of<00:56:20.099><c> your</c><00:56:20.220><c> customer</c><00:56:20.460><c> base</c><00:56:20.940><c> is</c><00:56:21.500><c> fulfilling</c> 00:56:22.490 --> 00:56:22.500 align:start position:0% of your customer base is fulfilling 00:56:22.500 --> 00:56:24.710 align:start position:0% of your customer base is fulfilling orders<00:56:22.859><c> within</c><00:56:23.280><c> the</c><00:56:23.460><c> same</c><00:56:23.640><c> country</c><00:56:24.420><c> or</c> 00:56:24.710 --> 00:56:24.720 align:start position:0% orders within the same country or 00:56:24.720 --> 00:56:26.750 align:start position:0% orders within the same country or continent<00:56:25.319><c> can</c><00:56:25.619><c> actually</c><00:56:25.799><c> remove</c><00:56:26.099><c> the</c><00:56:26.400><c> burden</c> 00:56:26.750 --> 00:56:26.760 align:start position:0% continent can actually remove the burden 00:56:26.760 --> 00:56:31.150 align:start position:0% continent can actually remove the burden of<00:56:27.059><c> Customs</c><00:56:27.660><c> clearance</c> 00:56:31.150 --> 00:56:31.160 align:start position:0% 00:56:31.160 --> 00:56:33.829 align:start position:0% so<00:56:32.160><c> the</c><00:56:33.059><c> last</c><00:56:33.119><c> thing</c><00:56:33.299><c> that</c><00:56:33.420><c> I</c><00:56:33.540><c> want</c><00:56:33.660><c> to</c><00:56:33.780><c> touch</c> 00:56:33.829 --> 00:56:33.839 align:start position:0% so the last thing that I want to touch 00:56:33.839 --> 00:56:36.049 align:start position:0% so the last thing that I want to touch on<00:56:34.020><c> here</c><00:56:34.260><c> is</c><00:56:34.500><c> how</c><00:56:34.859><c> easy</c><00:56:34.980><c> ship</c><00:56:35.400><c> actually</c><00:56:35.700><c> helps</c> 00:56:36.049 --> 00:56:36.059 align:start position:0% on here is how easy ship actually helps 00:56:36.059 --> 00:56:39.770 align:start position:0% on here is how easy ship actually helps impact<00:56:36.480><c> these</c><00:56:36.960><c> Brands</c><00:56:37.260><c> globally</c> 00:56:39.770 --> 00:56:39.780 align:start position:0% 00:56:39.780 --> 00:56:42.410 align:start position:0% so<00:56:40.260><c> easy</c><00:56:40.500><c> ship</c><00:56:40.799><c> helps</c><00:56:41.280><c> by</c><00:56:41.520><c> allowing</c><00:56:42.000><c> you</c><00:56:42.119><c> to</c> 00:56:42.410 --> 00:56:42.420 align:start position:0% so easy ship helps by allowing you to 00:56:42.420 --> 00:56:44.329 align:start position:0% so easy ship helps by allowing you to scale<00:56:42.720><c> domestically</c><00:56:43.440><c> and</c><00:56:43.799><c> internationally</c> 00:56:44.329 --> 00:56:44.339 align:start position:0% scale domestically and internationally 00:56:44.339 --> 00:56:47.150 align:start position:0% scale domestically and internationally firstly<00:56:45.180><c> with</c><00:56:45.839><c> our</c><00:56:46.200><c> Global</c><00:56:46.559><c> fulfillment</c> 00:56:47.150 --> 00:56:47.160 align:start position:0% firstly with our Global fulfillment 00:56:47.160 --> 00:56:49.130 align:start position:0% firstly with our Global fulfillment partners 00:56:49.130 --> 00:56:49.140 align:start position:0% partners 00:56:49.140 --> 00:56:51.109 align:start position:0% partners with<00:56:49.559><c> Warehouse</c><00:56:49.980><c> Partners</c><00:56:50.520><c> on</c><00:56:50.880><c> four</c> 00:56:51.109 --> 00:56:51.119 align:start position:0% with Warehouse Partners on four 00:56:51.119 --> 00:56:53.510 align:start position:0% with Warehouse Partners on four continents<00:56:51.839><c> you</c><00:56:52.440><c> can</c><00:56:52.559><c> actually</c><00:56:52.740><c> be</c><00:56:53.040><c> close</c><00:56:53.339><c> to</c> 00:56:53.510 --> 00:56:53.520 align:start position:0% continents you can actually be close to 00:56:53.520 --> 00:56:56.569 align:start position:0% continents you can actually be close to your<00:56:53.700><c> customers</c><00:56:54.119><c> without</c><00:56:54.480><c> long-term</c><00:56:55.200><c> leases</c> 00:56:56.569 --> 00:56:56.579 align:start position:0% your customers without long-term leases 00:56:56.579 --> 00:56:58.789 align:start position:0% your customers without long-term leases the<00:56:57.059><c> next</c><00:56:57.180><c> one</c><00:56:57.839><c> would</c><00:56:58.079><c> be</c><00:56:58.200><c> a</c><00:56:58.500><c> powerful</c> 00:56:58.789 --> 00:56:58.799 align:start position:0% the next one would be a powerful 00:56:58.799 --> 00:57:00.589 align:start position:0% the next one would be a powerful shipping<00:56:59.280><c> tool</c><00:56:59.579><c> with</c><00:56:59.819><c> a</c><00:57:00.059><c> centralized</c> 00:57:00.589 --> 00:57:00.599 align:start position:0% shipping tool with a centralized 00:57:00.599 --> 00:57:03.470 align:start position:0% shipping tool with a centralized dashboard<00:57:01.220><c> so</c><00:57:02.220><c> we</c><00:57:02.520><c> have</c><00:57:02.700><c> a</c><00:57:02.880><c> dashboard</c><00:57:03.180><c> that's</c> 00:57:03.470 --> 00:57:03.480 align:start position:0% dashboard so we have a dashboard that's 00:57:03.480 --> 00:57:05.270 align:start position:0% dashboard so we have a dashboard that's actually<00:57:03.720><c> built</c><00:57:04.140><c> for</c><00:57:04.260><c> merchants</c><00:57:04.799><c> of</c><00:57:05.040><c> all</c> 00:57:05.270 --> 00:57:05.280 align:start position:0% actually built for merchants of all 00:57:05.280 --> 00:57:07.849 align:start position:0% actually built for merchants of all sizes<00:57:05.760><c> that</c><00:57:06.119><c> want</c><00:57:06.299><c> a</c><00:57:06.599><c> powerful</c><00:57:06.960><c> yet</c><00:57:07.319><c> easy</c><00:57:07.619><c> to</c> 00:57:07.849 --> 00:57:07.859 align:start position:0% sizes that want a powerful yet easy to 00:57:07.859 --> 00:57:11.150 align:start position:0% sizes that want a powerful yet easy to use<00:57:08.099><c> tool</c><00:57:09.059><c> that</c><00:57:09.720><c> allows</c><00:57:10.079><c> you</c><00:57:10.140><c> to</c><00:57:10.380><c> manage</c><00:57:10.740><c> every</c> 00:57:11.150 --> 00:57:11.160 align:start position:0% use tool that allows you to manage every 00:57:11.160 --> 00:57:13.010 align:start position:0% use tool that allows you to manage every aspect<00:57:11.520><c> of</c><00:57:11.760><c> your</c><00:57:11.940><c> shipping</c><00:57:12.299><c> from</c><00:57:12.540><c> getting</c><00:57:12.780><c> a</c> 00:57:13.010 --> 00:57:13.020 align:start position:0% aspect of your shipping from getting a 00:57:13.020 --> 00:57:15.530 align:start position:0% aspect of your shipping from getting a quote<00:57:13.260><c> uploading</c><00:57:13.980><c> your</c><00:57:14.220><c> orders</c><00:57:14.640><c> to</c><00:57:15.059><c> tracking</c> 00:57:15.530 --> 00:57:15.540 align:start position:0% quote uploading your orders to tracking 00:57:15.540 --> 00:57:17.870 align:start position:0% quote uploading your orders to tracking your<00:57:15.720><c> shipments</c><00:57:16.740><c> so</c> 00:57:17.870 --> 00:57:17.880 align:start position:0% your shipments so 00:57:17.880 --> 00:57:19.849 align:start position:0% your shipments so we<00:57:18.359><c> have</c><00:57:18.540><c> a</c><00:57:18.720><c> very</c><00:57:18.900><c> powerful</c><00:57:19.260><c> centralized</c> 00:57:19.849 --> 00:57:19.859 align:start position:0% we have a very powerful centralized 00:57:19.859 --> 00:57:21.589 align:start position:0% we have a very powerful centralized dashboard<00:57:20.280><c> that</c><00:57:20.640><c> will</c><00:57:20.819><c> allow</c><00:57:21.059><c> you</c><00:57:21.180><c> to</c><00:57:21.359><c> even</c> 00:57:21.589 --> 00:57:21.599 align:start position:0% dashboard that will allow you to even 00:57:21.599 --> 00:57:23.990 align:start position:0% dashboard that will allow you to even schedule<00:57:21.960><c> career</c><00:57:22.559><c> pickups</c><00:57:23.099><c> and</c><00:57:23.640><c> manage</c> 00:57:23.990 --> 00:57:24.000 align:start position:0% schedule career pickups and manage 00:57:24.000 --> 00:57:27.230 align:start position:0% schedule career pickups and manage orders<00:57:24.420><c> from</c><00:57:24.960><c> multiple</c><00:57:25.440><c> stores</c> 00:57:27.230 --> 00:57:27.240 align:start position:0% orders from multiple stores 00:57:27.240 --> 00:57:30.010 align:start position:0% orders from multiple stores the<00:57:27.660><c> next</c><00:57:27.839><c> would</c><00:57:28.079><c> be</c><00:57:28.260><c> our</c><00:57:28.740><c> 250</c><00:57:29.520><c> available</c> 00:57:30.010 --> 00:57:30.020 align:start position:0% the next would be our 250 available 00:57:30.020 --> 00:57:33.829 align:start position:0% the next would be our 250 available career<00:57:31.020><c> Solutions</c><00:57:31.559><c> so</c><00:57:32.280><c> this</c><00:57:32.880><c> will</c><00:57:33.119><c> enable</c><00:57:33.540><c> you</c> 00:57:33.829 --> 00:57:33.839 align:start position:0% career Solutions so this will enable you 00:57:33.839 --> 00:57:35.870 align:start position:0% career Solutions so this will enable you to<00:57:34.020><c> ship</c><00:57:34.200><c> globally</c><00:57:34.740><c> with</c><00:57:35.099><c> pre-negotiated</c> 00:57:35.870 --> 00:57:35.880 align:start position:0% to ship globally with pre-negotiated 00:57:35.880 --> 00:57:38.990 align:start position:0% to ship globally with pre-negotiated discounts<00:57:36.599><c> of</c><00:57:36.720><c> up</c><00:57:36.900><c> to</c><00:57:37.200><c> 70</c><00:57:37.440><c> percent</c><00:57:37.880><c> and</c><00:57:38.880><c> we</c> 00:57:38.990 --> 00:57:39.000 align:start position:0% discounts of up to 70 percent and we 00:57:39.000 --> 00:57:41.150 align:start position:0% discounts of up to 70 percent and we allow<00:57:39.359><c> we</c><00:57:39.839><c> offer</c><00:57:40.079><c> Global</c><00:57:40.500><c> coverage</c><00:57:40.920><c> that</c> 00:57:41.150 --> 00:57:41.160 align:start position:0% allow we offer Global coverage that 00:57:41.160 --> 00:57:43.910 align:start position:0% allow we offer Global coverage that actually<00:57:41.400><c> enables</c><00:57:42.000><c> Brands</c><00:57:42.540><c> to</c><00:57:42.660><c> ship</c><00:57:42.900><c> to</c><00:57:43.140><c> 220</c> 00:57:43.910 --> 00:57:43.920 align:start position:0% actually enables Brands to ship to 220 00:57:43.920 --> 00:57:46.010 align:start position:0% actually enables Brands to ship to 220 different<00:57:44.579><c> destinations</c><00:57:45.240><c> from</c><00:57:45.780><c> North</c> 00:57:46.010 --> 00:57:46.020 align:start position:0% different destinations from North 00:57:46.020 --> 00:57:49.490 align:start position:0% different destinations from North America<00:57:46.640><c> Asia</c><00:57:47.640><c> Europe</c><00:57:47.880><c> Australia</c><00:57:48.720><c> and</c><00:57:49.079><c> up</c><00:57:49.380><c> to</c> 00:57:49.490 --> 00:57:49.500 align:start position:0% America Asia Europe Australia and up to 00:57:49.500 --> 00:57:53.329 align:start position:0% America Asia Europe Australia and up to 70<00:57:49.940><c> discounts</c><00:57:50.940><c> on</c><00:57:51.240><c> these</c><00:57:51.540><c> rates</c> 00:57:53.329 --> 00:57:53.339 align:start position:0% 70 discounts on these rates 00:57:53.339 --> 00:57:55.730 align:start position:0% 70 discounts on these rates lastly<00:57:54.240><c> it</c><00:57:54.420><c> will</c><00:57:54.599><c> be</c><00:57:54.780><c> scaling</c><00:57:55.559><c> with</c> 00:57:55.730 --> 00:57:55.740 align:start position:0% lastly it will be scaling with 00:57:55.740 --> 00:57:58.609 align:start position:0% lastly it will be scaling with e-commerce<00:57:56.339><c> Integrations</c><00:57:56.940><c> so</c><00:57:57.900><c> integrate</c> 00:57:58.609 --> 00:57:58.619 align:start position:0% e-commerce Integrations so integrate 00:57:58.619 --> 00:58:00.710 align:start position:0% e-commerce Integrations so integrate your<00:57:58.859><c> eCommerce</c><00:57:59.520><c> store</c><00:57:59.760><c> directly</c><00:58:00.299><c> to</c><00:58:00.540><c> the</c> 00:58:00.710 --> 00:58:00.720 align:start position:0% your eCommerce store directly to the 00:58:00.720 --> 00:58:03.230 align:start position:0% your eCommerce store directly to the applications<00:58:01.140><c> you</c><00:58:01.500><c> love</c><00:58:01.680><c> to</c><00:58:01.980><c> let</c><00:58:02.220><c> uh</c><00:58:02.880><c> to</c><00:58:03.059><c> let</c> 00:58:03.230 --> 00:58:03.240 align:start position:0% applications you love to let uh to let 00:58:03.240 --> 00:58:04.670 align:start position:0% applications you love to let uh to let you<00:58:03.420><c> streamline</c><00:58:03.839><c> your</c><00:58:04.140><c> e-commerce</c> 00:58:04.670 --> 00:58:04.680 align:start position:0% you streamline your e-commerce 00:58:04.680 --> 00:58:06.289 align:start position:0% you streamline your e-commerce operations<00:58:05.160><c> and</c><00:58:05.460><c> make</c><00:58:05.700><c> your</c><00:58:05.880><c> customers</c> 00:58:06.289 --> 00:58:06.299 align:start position:0% operations and make your customers 00:58:06.299 --> 00:58:09.289 align:start position:0% operations and make your customers happier<00:58:06.839><c> and</c><00:58:07.740><c> if</c><00:58:07.980><c> there</c><00:58:08.220><c> isn't</c><00:58:08.579><c> an</c><00:58:08.819><c> existing</c> 00:58:09.289 --> 00:58:09.299 align:start position:0% happier and if there isn't an existing 00:58:09.299 --> 00:58:11.329 align:start position:0% happier and if there isn't an existing e-commerce<00:58:09.900><c> integration</c><00:58:10.380><c> built</c><00:58:10.920><c> do</c><00:58:11.220><c> not</c> 00:58:11.329 --> 00:58:11.339 align:start position:0% e-commerce integration built do not 00:58:11.339 --> 00:58:14.809 align:start position:0% e-commerce integration built do not worry<00:58:11.579><c> we</c><00:58:12.000><c> have</c><00:58:12.180><c> a</c><00:58:12.540><c> very</c><00:58:12.720><c> powerful</c><00:58:13.200><c> API</c><00:58:13.920><c> that</c> 00:58:14.809 --> 00:58:14.819 align:start position:0% worry we have a very powerful API that 00:58:14.819 --> 00:58:20.270 align:start position:0% worry we have a very powerful API that is<00:58:15.000><c> built</c><00:58:15.299><c> by</c><00:58:15.540><c> Developers</c><00:58:16.140><c> for</c><00:58:16.619><c> Developers</c> 00:58:20.270 --> 00:58:20.280 align:start position:0% 00:58:20.280 --> 00:58:22.609 align:start position:0% so<00:58:20.940><c> thank</c><00:58:21.240><c> you</c><00:58:21.359><c> so</c><00:58:21.480><c> much</c><00:58:21.660><c> for</c><00:58:21.960><c> your</c><00:58:22.200><c> time</c><00:58:22.380><c> today</c> 00:58:22.609 --> 00:58:22.619 align:start position:0% so thank you so much for your time today 00:58:22.619 --> 00:58:24.710 align:start position:0% so thank you so much for your time today and<00:58:23.339><c> if</c><00:58:23.640><c> you</c><00:58:23.760><c> would</c><00:58:23.880><c> like</c><00:58:24.000><c> to</c><00:58:24.119><c> stay</c><00:58:24.359><c> connected</c> 00:58:24.710 --> 00:58:24.720 align:start position:0% and if you would like to stay connected 00:58:24.720 --> 00:58:28.130 align:start position:0% and if you would like to stay connected here<00:58:25.079><c> is</c><00:58:25.319><c> our</c><00:58:25.740><c> contact</c><00:58:26.280><c> information</c><00:58:27.020><c> and</c><00:58:28.020><c> I</c> 00:58:28.130 --> 00:58:28.140 align:start position:0% here is our contact information and I 00:58:28.140 --> 00:58:29.930 align:start position:0% here is our contact information and I look<00:58:28.319><c> forward</c><00:58:28.500><c> to</c><00:58:28.859><c> you</c><00:58:29.220><c> know</c><00:58:29.339><c> having</c><00:58:29.520><c> a</c><00:58:29.760><c> chance</c> 00:58:29.930 --> 00:58:29.940 align:start position:0% look forward to you know having a chance 00:58:29.940 --> 00:58:31.789 align:start position:0% look forward to you know having a chance of<00:58:30.180><c> speaking</c><00:58:30.540><c> with</c><00:58:30.720><c> you</c><00:58:30.900><c> guys</c><00:58:31.020><c> again</c><00:58:31.380><c> soon</c> 00:58:31.789 --> 00:58:31.799 align:start position:0% of speaking with you guys again soon 00:58:31.799 --> 00:58:33.770 align:start position:0% of speaking with you guys again soon thank<00:58:32.339><c> you</c><00:58:32.460><c> guys</c><00:58:32.640><c> so</c><00:58:32.940><c> much</c> 00:58:33.770 --> 00:58:33.780 align:start position:0% thank you guys so much 00:58:33.780 --> 00:58:36.410 align:start position:0% thank you guys so much hello<00:58:34.619><c> everyone</c><00:58:34.980><c> thank</c><00:58:35.700><c> you</c><00:58:35.819><c> so</c><00:58:35.940><c> much</c><00:58:36.059><c> for</c> 00:58:36.410 --> 00:58:36.420 align:start position:0% hello everyone thank you so much for 00:58:36.420 --> 00:58:39.109 align:start position:0% hello everyone thank you so much for joining<00:58:36.780><c> me</c><00:58:36.839><c> in</c><00:58:37.260><c> this</c><00:58:37.380><c> sharing</c><00:58:37.859><c> session</c><00:58:38.160><c> I'm</c> 00:58:39.109 --> 00:58:39.119 align:start position:0% joining me in this sharing session I'm 00:58:39.119 --> 00:58:41.089 align:start position:0% joining me in this sharing session I'm Cali<00:58:39.540><c> full</c><00:58:39.660><c> Partnerships</c><00:58:40.440><c> manager</c><00:58:40.920><c> at</c> 00:58:41.089 --> 00:58:41.099 align:start position:0% Cali full Partnerships manager at 00:58:41.099 --> 00:58:43.670 align:start position:0% Cali full Partnerships manager at pagefly<00:58:41.700><c> also</c><00:58:42.420><c> your</c><00:58:42.660><c> host</c><00:58:42.780><c> today</c> 00:58:43.670 --> 00:58:43.680 align:start position:0% pagefly also your host today 00:58:43.680 --> 00:58:46.190 align:start position:0% pagefly also your host today so<00:58:44.220><c> before</c><00:58:44.640><c> we</c><00:58:44.940><c> dive</c><00:58:45.180><c> into</c><00:58:45.420><c> the</c><00:58:45.720><c> discussion</c> 00:58:46.190 --> 00:58:46.200 align:start position:0% so before we dive into the discussion 00:58:46.200 --> 00:58:48.650 align:start position:0% so before we dive into the discussion could<00:58:46.980><c> you</c><00:58:47.220><c> all</c><00:58:47.400><c> tell</c><00:58:47.640><c> me</c><00:58:47.819><c> a</c><00:58:48.119><c> little</c><00:58:48.240><c> bit</c><00:58:48.420><c> more</c> 00:58:48.650 --> 00:58:48.660 align:start position:0% could you all tell me a little bit more 00:58:48.660 --> 00:58:51.950 align:start position:0% could you all tell me a little bit more about<00:58:48.960><c> yourselves</c><00:58:49.559><c> and</c><00:58:49.920><c> your</c><00:58:50.040><c> brands</c> 00:58:51.950 --> 00:58:51.960 align:start position:0% about yourselves and your brands 00:58:51.960 --> 00:58:53.690 align:start position:0% about yourselves and your brands sure<00:58:52.380><c> I</c><00:58:52.740><c> can</c><00:58:52.859><c> start</c> 00:58:53.690 --> 00:58:53.700 align:start position:0% sure I can start 00:58:53.700 --> 00:58:55.390 align:start position:0% sure I can start um<00:58:53.760><c> hi</c><00:58:53.940><c> everyone</c><00:58:54.119><c> my</c><00:58:54.540><c> name</c><00:58:54.599><c> is</c> 00:58:55.390 --> 00:58:55.400 align:start position:0% um hi everyone my name is 00:58:55.400 --> 00:58:57.950 align:start position:0% um hi everyone my name is I<00:58:56.400><c> work</c><00:58:56.579><c> for</c><00:58:56.760><c> Shopify</c><00:58:57.240><c> and</c><00:58:57.420><c> have</c><00:58:57.599><c> worked</c><00:58:57.839><c> for</c> 00:58:57.950 --> 00:58:57.960 align:start position:0% I work for Shopify and have worked for 00:58:57.960 --> 00:59:00.170 align:start position:0% I work for Shopify and have worked for Shopify<00:58:58.319><c> for</c><00:58:58.559><c> the</c><00:58:58.680><c> past</c><00:58:58.859><c> seven</c><00:58:59.160><c> years</c><00:58:59.400><c> I</c> 00:59:00.170 --> 00:59:00.180 align:start position:0% Shopify for the past seven years I 00:59:00.180 --> 00:59:02.210 align:start position:0% Shopify for the past seven years I currently<00:59:00.480><c> work</c><00:59:00.780><c> as</c><00:59:01.500><c> a</c><00:59:01.680><c> senior</c><00:59:01.920><c> technology</c> 00:59:02.210 --> 00:59:02.220 align:start position:0% currently work as a senior technology 00:59:02.220 --> 00:59:05.150 align:start position:0% currently work as a senior technology partner<00:59:02.640><c> manager</c><00:59:03.059><c> for</c><00:59:03.420><c> Shopify</c><00:59:04.079><c> in</c><00:59:04.260><c> France</c><00:59:04.559><c> so</c> 00:59:05.150 --> 00:59:05.160 align:start position:0% partner manager for Shopify in France so 00:59:05.160 --> 00:59:07.849 align:start position:0% partner manager for Shopify in France so I<00:59:05.760><c> help</c><00:59:06.020><c> manage</c><00:59:07.020><c> partners</c><00:59:07.440><c> that</c><00:59:07.680><c> have</c> 00:59:07.849 --> 00:59:07.859 align:start position:0% I help manage partners that have 00:59:07.859 --> 00:59:10.250 align:start position:0% I help manage partners that have applications<00:59:08.400><c> in</c><00:59:08.880><c> our</c><00:59:09.000><c> app</c><00:59:09.180><c> store</c><00:59:09.420><c> like</c><00:59:10.020><c> page</c> 00:59:10.250 --> 00:59:10.260 align:start position:0% applications in our app store like page 00:59:10.260 --> 00:59:11.930 align:start position:0% applications in our app store like page five<00:59:10.500><c> for</c><00:59:10.799><c> example</c><00:59:11.099><c> that</c><00:59:11.460><c> will</c><00:59:11.579><c> help</c><00:59:11.760><c> our</c> 00:59:11.930 --> 00:59:11.940 align:start position:0% five for example that will help our 00:59:11.940 --> 00:59:14.809 align:start position:0% five for example that will help our Merchants<00:59:12.359><c> run</c><00:59:12.599><c> their</c><00:59:12.839><c> business</c> 00:59:14.809 --> 00:59:14.819 align:start position:0% Merchants run their business 00:59:14.819 --> 00:59:16.849 align:start position:0% Merchants run their business that's<00:59:15.480><c> great</c> 00:59:16.849 --> 00:59:16.859 align:start position:0% that's great 00:59:16.859 --> 00:59:19.309 align:start position:0% that's great um<00:59:16.920><c> hi</c><00:59:17.160><c> everyone</c><00:59:17.280><c> my</c><00:59:17.579><c> name</c><00:59:17.700><c> is</c><00:59:17.780><c> and</c><00:59:18.780><c> I'm</c><00:59:19.020><c> the</c> 00:59:19.309 --> 00:59:19.319 align:start position:0% um hi everyone my name is and I'm the 00:59:19.319 --> 00:59:22.069 align:start position:0% um hi everyone my name is and I'm the founder<00:59:19.740><c> of</c><00:59:20.040><c> the</c><00:59:20.400><c> Drop</c><00:59:20.760><c> Shipping</c><00:59:21.180><c> Council</c><00:59:21.540><c> I'm</c> 00:59:22.069 --> 00:59:22.079 align:start position:0% founder of the Drop Shipping Council I'm 00:59:22.079 --> 00:59:24.250 align:start position:0% founder of the Drop Shipping Council I'm personally<00:59:22.440><c> an</c><00:59:22.680><c> e-commerce</c><00:59:23.220><c> Merchant</c><00:59:23.880><c> myself</c> 00:59:24.250 --> 00:59:24.260 align:start position:0% personally an e-commerce Merchant myself 00:59:24.260 --> 00:59:27.349 align:start position:0% personally an e-commerce Merchant myself I've<00:59:25.260><c> uh</c><00:59:25.680><c> I've</c><00:59:26.160><c> been</c><00:59:26.280><c> Drop</c><00:59:26.460><c> Shipping</c><00:59:27.000><c> for</c><00:59:27.240><c> a</c> 00:59:27.349 --> 00:59:27.359 align:start position:0% I've uh I've been Drop Shipping for a 00:59:27.359 --> 00:59:29.450 align:start position:0% I've uh I've been Drop Shipping for a couple<00:59:27.480><c> of</c><00:59:27.599><c> years</c><00:59:27.780><c> now</c><00:59:28.079><c> and</c><00:59:28.920><c> transitioning</c> 00:59:29.450 --> 00:59:29.460 align:start position:0% couple of years now and transitioning 00:59:29.460 --> 00:59:31.309 align:start position:0% couple of years now and transitioning now<00:59:29.579><c> to</c><00:59:29.819><c> a</c><00:59:30.059><c> brand</c><00:59:30.240><c> we've</c><00:59:30.720><c> done</c><00:59:30.839><c> more</c><00:59:31.200><c> than</c> 00:59:31.309 --> 00:59:31.319 align:start position:0% now to a brand we've done more than 00:59:31.319 --> 00:59:33.890 align:start position:0% now to a brand we've done more than seven<00:59:31.500><c> figures</c><00:59:31.859><c> through</c><00:59:32.040><c> our</c><00:59:32.220><c> online</c><00:59:32.520><c> store</c> 00:59:33.890 --> 00:59:33.900 align:start position:0% seven figures through our online store 00:59:33.900 --> 00:59:36.589 align:start position:0% seven figures through our online store um and<00:59:34.140><c> we're</c><00:59:34.319><c> now</c><00:59:34.880><c> also</c><00:59:35.880><c> developing</c><00:59:36.420><c> and</c> 00:59:36.589 --> 00:59:36.599 align:start position:0% um and we're now also developing and 00:59:36.599 --> 00:59:38.210 align:start position:0% um and we're now also developing and growing<00:59:37.020><c> a</c><00:59:37.200><c> private</c><00:59:37.500><c> Mastermind</c><00:59:37.980><c> Community</c> 00:59:38.210 --> 00:59:38.220 align:start position:0% growing a private Mastermind Community 00:59:38.220 --> 00:59:39.530 align:start position:0% growing a private Mastermind Community which<00:59:38.520><c> is</c><00:59:38.640><c> called</c><00:59:38.819><c> the</c><00:59:39.000><c> Drop</c><00:59:39.180><c> Shipping</c> 00:59:39.530 --> 00:59:39.540 align:start position:0% which is called the Drop Shipping 00:59:39.540 --> 00:59:42.530 align:start position:0% which is called the Drop Shipping Council<00:59:39.960><c> and</c><00:59:40.619><c> that's</c><00:59:40.920><c> uh</c><00:59:41.339><c> really</c><00:59:41.760><c> exclusively</c> 00:59:42.530 --> 00:59:42.540 align:start position:0% Council and that's uh really exclusively 00:59:42.540 --> 00:59:44.809 align:start position:0% Council and that's uh really exclusively for<00:59:42.839><c> for</c><00:59:43.200><c> people</c><00:59:43.559><c> who</c><00:59:43.799><c> are</c><00:59:43.920><c> doing</c><00:59:44.099><c> at</c><00:59:44.339><c> least</c><00:59:44.520><c> a</c> 00:59:44.809 --> 00:59:44.819 align:start position:0% for for people who are doing at least a 00:59:44.819 --> 00:59:46.069 align:start position:0% for for people who are doing at least a hundred<00:59:45.059><c> thousand</c><00:59:45.299><c> dollars</c><00:59:45.480><c> per</c><00:59:45.720><c> month</c><00:59:45.900><c> in</c> 00:59:46.069 --> 00:59:46.079 align:start position:0% hundred thousand dollars per month in 00:59:46.079 --> 00:59:48.049 align:start position:0% hundred thousand dollars per month in sales<00:59:46.319><c> and</c><00:59:47.040><c> we</c><00:59:47.280><c> have</c><00:59:47.400><c> quite</c><00:59:47.640><c> a</c><00:59:47.760><c> few</c><00:59:47.880><c> different</c> 00:59:48.049 --> 00:59:48.059 align:start position:0% sales and we have quite a few different 00:59:48.059 --> 00:59:51.049 align:start position:0% sales and we have quite a few different partners<00:59:48.480><c> including</c><00:59:49.020><c> pagefly</c> 00:59:51.049 --> 00:59:51.059 align:start position:0% partners including pagefly 00:59:51.059 --> 00:59:52.870 align:start position:0% partners including pagefly that's<00:59:51.660><c> amazing</c> 00:59:52.870 --> 00:59:52.880 align:start position:0% that's amazing 00:59:52.880 --> 00:59:56.930 align:start position:0% that's amazing yeah<00:59:53.880><c> so</c><00:59:54.180><c> hi</c><00:59:54.359><c> guys</c><00:59:54.599><c> my</c><00:59:54.900><c> name</c><00:59:55.020><c> is</c><00:59:55.079><c> hiromi</c><00:59:55.799><c> Ochi</c><00:59:56.220><c> I</c> 00:59:56.930 --> 00:59:56.940 align:start position:0% yeah so hi guys my name is hiromi Ochi I 00:59:56.940 --> 00:59:58.849 align:start position:0% yeah so hi guys my name is hiromi Ochi I work<00:59:57.059><c> for</c><00:59:57.299><c> easy</c><00:59:57.540><c> ship</c><00:59:57.960><c> which</c><00:59:58.200><c> is</c><00:59:58.260><c> a</c><00:59:58.440><c> shipping</c> 00:59:58.849 --> 00:59:58.859 align:start position:0% work for easy ship which is a shipping 00:59:58.859 --> 01:00:01.670 align:start position:0% work for easy ship which is a shipping technology<00:59:59.400><c> uh</c><01:00:00.059><c> platform</c><01:00:00.540><c> that</c><01:00:01.319><c> works</c> 01:00:01.670 --> 01:00:01.680 align:start position:0% technology uh platform that works 01:00:01.680 --> 01:00:03.710 align:start position:0% technology uh platform that works through<01:00:01.799><c> Phenom</c><01:00:02.339><c> platforms</c><01:00:02.760><c> such</c><01:00:03.000><c> as</c><01:00:03.180><c> Shopify</c> 01:00:03.710 --> 01:00:03.720 align:start position:0% through Phenom platforms such as Shopify 01:00:03.720 --> 01:00:06.289 align:start position:0% through Phenom platforms such as Shopify that<01:00:04.619><c> powers</c><01:00:04.920><c> e-commerce</c><01:00:05.700><c> sellers</c><01:00:06.000><c> to</c><01:00:06.180><c> be</c> 01:00:06.289 --> 01:00:06.299 align:start position:0% that powers e-commerce sellers to be 01:00:06.299 --> 01:00:08.030 align:start position:0% that powers e-commerce sellers to be able<01:00:06.480><c> to</c><01:00:06.660><c> ship</c><01:00:06.839><c> from</c><01:00:07.140><c> where</c><01:00:07.380><c> they</c><01:00:07.619><c> are</c><01:00:07.799><c> to</c> 01:00:08.030 --> 01:00:08.040 align:start position:0% able to ship from where they are to 01:00:08.040 --> 01:00:10.370 align:start position:0% able to ship from where they are to anywhere<01:00:08.460><c> in</c><01:00:08.579><c> the</c><01:00:08.760><c> world</c><01:00:08.880><c> currently</c><01:00:09.839><c> we</c><01:00:10.200><c> power</c> 01:00:10.370 --> 01:00:10.380 align:start position:0% anywhere in the world currently we power 01:00:10.380 --> 01:00:14.450 align:start position:0% anywhere in the world currently we power around<01:00:10.760><c> 120</c><01:00:11.760><c> plus</c><01:00:12.000><c> thousand</c><01:00:12.480><c> merchants</c><01:00:13.460><c> and</c> 01:00:14.450 --> 01:00:14.460 align:start position:0% around 120 plus thousand merchants and 01:00:14.460 --> 01:00:17.930 align:start position:0% around 120 plus thousand merchants and I'm<01:00:14.760><c> an</c><01:00:15.000><c> inbound</c><01:00:15.359><c> sales</c><01:00:15.660><c> manager</c><01:00:16.260><c> at</c><01:00:16.559><c> easyship</c> 01:00:17.930 --> 01:00:17.940 align:start position:0% I'm an inbound sales manager at easyship 01:00:17.940 --> 01:00:21.470 align:start position:0% I'm an inbound sales manager at easyship yeah<01:00:18.780><c> that's</c><01:00:19.559><c> great</c><01:00:19.740><c> thank</c><01:00:20.099><c> you</c><01:00:20.220><c> so</c><01:00:20.400><c> much</c><01:00:20.579><c> it's</c> 01:00:21.470 --> 01:00:21.480 align:start position:0% yeah that's great thank you so much it's 01:00:21.480 --> 01:00:23.450 align:start position:0% yeah that's great thank you so much it's truly<01:00:21.839><c> an</c><01:00:21.960><c> honor</c><01:00:22.260><c> to</c><01:00:22.380><c> have</c><01:00:22.559><c> you</c><01:00:22.799><c> all</c><01:00:22.980><c> here</c><01:00:23.160><c> with</c> 01:00:23.450 --> 01:00:23.460 align:start position:0% truly an honor to have you all here with 01:00:23.460 --> 01:00:25.789 align:start position:0% truly an honor to have you all here with us<01:00:23.640><c> in</c><01:00:24.119><c> the</c><01:00:24.299><c> very</c><01:00:24.420><c> first</c><01:00:24.720><c> online</c><01:00:25.140><c> conference</c> 01:00:25.789 --> 01:00:25.799 align:start position:0% us in the very first online conference 01:00:25.799 --> 01:00:30.289 align:start position:0% us in the very first online conference ever<01:00:26.099><c> a</c><01:00:26.520><c> page</c><01:00:26.760><c> fly</c><01:00:27.000><c> the</c><01:00:27.720><c> e-commense</c><01:00:28.440><c> 2021</c><01:00:29.339><c> so</c> 01:00:30.289 --> 01:00:30.299 align:start position:0% ever a page fly the e-commense 2021 so 01:00:30.299 --> 01:00:32.809 align:start position:0% ever a page fly the e-commense 2021 so in<01:00:30.720><c> this</c><01:00:30.900><c> sharing</c><01:00:31.380><c> session</c><01:00:31.740><c> we'll</c><01:00:32.280><c> discuss</c> 01:00:32.809 --> 01:00:32.819 align:start position:0% in this sharing session we'll discuss 01:00:32.819 --> 01:00:35.450 align:start position:0% in this sharing session we'll discuss the<01:00:33.480><c> best</c><01:00:33.660><c> e-commerce</c><01:00:34.380><c> practices</c><01:00:34.799><c> that</c> 01:00:35.450 --> 01:00:35.460 align:start position:0% the best e-commerce practices that 01:00:35.460 --> 01:00:37.970 align:start position:0% the best e-commerce practices that Merchants<01:00:35.940><c> need</c><01:00:36.119><c> to</c><01:00:36.299><c> know</c><01:00:36.480><c> to</c><01:00:37.020><c> stay</c><01:00:37.260><c> sharp</c><01:00:37.680><c> in</c> 01:00:37.970 --> 01:00:37.980 align:start position:0% Merchants need to know to stay sharp in 01:00:37.980 --> 01:00:39.230 align:start position:0% Merchants need to know to stay sharp in 2021 01:00:39.230 --> 01:00:39.240 align:start position:0% 2021 01:00:39.240 --> 01:00:41.589 align:start position:0% 2021 so<01:00:39.960><c> a</c><01:00:40.200><c> little</c><01:00:40.319><c> bit</c><01:00:40.500><c> of</c><01:00:40.619><c> an</c><01:00:40.799><c> introduction</c> 01:00:41.589 --> 01:00:41.599 align:start position:0% so a little bit of an introduction 01:00:41.599 --> 01:00:45.470 align:start position:0% so a little bit of an introduction e-commense<01:00:42.599><c> 2021</c><01:00:43.380><c> is</c><01:00:44.040><c> a</c><01:00:44.220><c> two-day</c><01:00:44.579><c> event</c><01:00:44.760><c> where</c> 01:00:45.470 --> 01:00:45.480 align:start position:0% e-commense 2021 is a two-day event where 01:00:45.480 --> 01:00:47.930 align:start position:0% e-commense 2021 is a two-day event where we<01:00:45.660><c> got</c><01:00:45.780><c> the</c><01:00:46.020><c> industry</c><01:00:46.559><c> thought</c><01:00:46.859><c> leaders</c><01:00:47.400><c> to</c> 01:00:47.930 --> 01:00:47.940 align:start position:0% we got the industry thought leaders to 01:00:47.940 --> 01:00:50.210 align:start position:0% we got the industry thought leaders to discuss<01:00:48.299><c> about</c><01:00:48.599><c> e-commerce</c><01:00:49.319><c> landscape</c><01:00:49.859><c> of</c> 01:00:50.210 --> 01:00:50.220 align:start position:0% discuss about e-commerce landscape of 01:00:50.220 --> 01:00:53.450 align:start position:0% discuss about e-commerce landscape of 2021<01:00:50.900><c> and</c><01:00:51.900><c> what</c><01:00:52.200><c> our</c><01:00:52.440><c> e-commerce</c><01:00:53.099><c> Merchants</c> 01:00:53.450 --> 01:00:53.460 align:start position:0% 2021 and what our e-commerce Merchants 01:00:53.460 --> 01:00:56.329 align:start position:0% 2021 and what our e-commerce Merchants need<01:00:53.760><c> to</c><01:00:53.880><c> know</c><01:00:54.059><c> to</c><01:00:54.480><c> survive</c><01:00:54.900><c> and</c><01:00:55.440><c> to</c><01:00:55.619><c> thrive</c><01:00:55.980><c> in</c> 01:00:56.329 --> 01:00:56.339 align:start position:0% need to know to survive and to thrive in 01:00:56.339 --> 01:00:58.370 align:start position:0% need to know to survive and to thrive in a<01:00:56.460><c> challenging</c><01:00:56.819><c> time</c> 01:00:58.370 --> 01:00:58.380 align:start position:0% a challenging time 01:00:58.380 --> 01:01:02.569 align:start position:0% a challenging time so<01:00:59.180><c> Mary</c><01:01:00.180><c> just</c><01:01:00.540><c> given</c><01:01:00.960><c> us</c><01:01:01.140><c> a</c><01:01:01.859><c> fantastic</c><01:01:02.220><c> and</c> 01:01:02.569 --> 01:01:02.579 align:start position:0% so Mary just given us a fantastic and 01:01:02.579 --> 01:01:05.329 align:start position:0% so Mary just given us a fantastic and insightful<01:01:03.299><c> presentation</c><01:01:04.200><c> on</c><01:01:04.920><c> conversion</c> 01:01:05.329 --> 01:01:05.339 align:start position:0% insightful presentation on conversion 01:01:05.339 --> 01:01:08.030 align:start position:0% insightful presentation on conversion rate<01:01:05.520><c> optimization</c><01:01:06.319><c> for</c><01:01:07.319><c> those</c><01:01:07.559><c> who</c><01:01:07.740><c> haven't</c> 01:01:08.030 --> 01:01:08.040 align:start position:0% rate optimization for those who haven't 01:01:08.040 --> 01:01:10.910 align:start position:0% rate optimization for those who haven't seen<01:01:08.339><c> it</c><01:01:08.579><c> check</c><01:01:08.880><c> out</c><01:01:09.059><c> Mary's</c><01:01:09.480><c> talk</c><01:01:09.740><c> prior</c><01:01:10.740><c> to</c> 01:01:10.910 --> 01:01:10.920 align:start position:0% seen it check out Mary's talk prior to 01:01:10.920 --> 01:01:12.470 align:start position:0% seen it check out Mary's talk prior to this<01:01:11.099><c> sharing</c><01:01:11.460><c> session</c> 01:01:12.470 --> 01:01:12.480 align:start position:0% this sharing session 01:01:12.480 --> 01:01:16.609 align:start position:0% this sharing session so<01:01:13.079><c> Mary</c><01:01:13.319><c> how</c><01:01:14.099><c> Shopify</c><01:01:14.640><c> has</c><01:01:15.180><c> applied</c><01:01:15.720><c> these</c> 01:01:16.609 --> 01:01:16.619 align:start position:0% so Mary how Shopify has applied these 01:01:16.619 --> 01:01:18.770 align:start position:0% so Mary how Shopify has applied these strategies<01:01:17.160><c> into</c><01:01:17.760><c> boosting</c><01:01:18.359><c> Shopify</c> 01:01:18.770 --> 01:01:18.780 align:start position:0% strategies into boosting Shopify 01:01:18.780 --> 01:01:21.890 align:start position:0% strategies into boosting Shopify conversion<01:01:19.319><c> rate</c><01:01:19.440><c> itself</c><01:01:19.940><c> and</c><01:01:20.940><c> does</c><01:01:21.359><c> Shopify</c> 01:01:21.890 --> 01:01:21.900 align:start position:0% conversion rate itself and does Shopify 01:01:21.900 --> 01:01:24.530 align:start position:0% conversion rate itself and does Shopify focus<01:01:22.440><c> on</c><01:01:22.680><c> growing</c><01:01:23.280><c> merchants</c><01:01:23.700><c> or</c><01:01:24.240><c> growing</c> 01:01:24.530 --> 01:01:24.540 align:start position:0% focus on growing merchants or growing 01:01:24.540 --> 01:01:26.870 align:start position:0% focus on growing merchants or growing ecosystem<01:01:25.079><c> at</c><01:01:25.559><c> first</c> 01:01:26.870 --> 01:01:26.880 align:start position:0% ecosystem at first 01:01:26.880 --> 01:01:28.849 align:start position:0% ecosystem at first yeah<01:01:27.240><c> that's</c><01:01:27.359><c> a</c><01:01:27.540><c> really</c><01:01:27.660><c> great</c><01:01:27.900><c> question</c> 01:01:28.849 --> 01:01:28.859 align:start position:0% yeah that's a really great question 01:01:28.859 --> 01:01:30.170 align:start position:0% yeah that's a really great question um<01:01:28.920><c> so</c><01:01:29.099><c> like</c><01:01:29.339><c> I</c><01:01:29.460><c> mentioned</c><01:01:29.700><c> before</c><01:01:29.819><c> I've</c><01:01:30.059><c> been</c> 01:01:30.170 --> 01:01:30.180 align:start position:0% um so like I mentioned before I've been 01:01:30.180 --> 01:01:31.970 align:start position:0% um so like I mentioned before I've been with<01:01:30.420><c> Shopify</c><01:01:30.780><c> for</c><01:01:31.020><c> for</c><01:01:31.079><c> seven</c><01:01:31.440><c> years</c><01:01:31.680><c> which</c> 01:01:31.970 --> 01:01:31.980 align:start position:0% with Shopify for for seven years which 01:01:31.980 --> 01:01:33.589 align:start position:0% with Shopify for for seven years which for<01:01:32.280><c> Shopify</c><01:01:32.640><c> is</c><01:01:32.819><c> a</c><01:01:32.940><c> very</c><01:01:33.000><c> long</c><01:01:33.180><c> time</c><01:01:33.359><c> because</c> 01:01:33.589 --> 01:01:33.599 align:start position:0% for Shopify is a very long time because 01:01:33.599 --> 01:01:36.289 align:start position:0% for Shopify is a very long time because we're<01:01:33.960><c> a</c><01:01:34.559><c> fairly</c><01:01:34.859><c> new</c><01:01:35.099><c> company</c><01:01:35.460><c> even</c><01:01:36.000><c> though</c> 01:01:36.289 --> 01:01:36.299 align:start position:0% we're a fairly new company even though 01:01:36.299 --> 01:01:39.049 align:start position:0% we're a fairly new company even though we<01:01:36.839><c> power</c><01:01:37.260><c> one</c><01:01:38.040><c> point</c><01:01:38.280><c> something</c><01:01:38.579><c> million</c> 01:01:39.049 --> 01:01:39.059 align:start position:0% we power one point something million 01:01:39.059 --> 01:01:41.809 align:start position:0% we power one point something million Merchants<01:01:39.480><c> today</c><01:01:39.859><c> and</c><01:01:40.859><c> ever</c><01:01:41.339><c> since</c><01:01:41.579><c> the</c> 01:01:41.809 --> 01:01:41.819 align:start position:0% Merchants today and ever since the 01:01:41.819 --> 01:01:43.309 align:start position:0% Merchants today and ever since the beginning<01:01:42.000><c> of</c><01:01:42.240><c> Shopify</c><01:01:42.660><c> we've</c><01:01:43.079><c> always</c> 01:01:43.309 --> 01:01:43.319 align:start position:0% beginning of Shopify we've always 01:01:43.319 --> 01:01:46.910 align:start position:0% beginning of Shopify we've always focused<01:01:44.040><c> on</c><01:01:44.460><c> the</c><01:01:45.240><c> ecosystem</c><01:01:45.720><c> because</c><01:01:46.440><c> we</c> 01:01:46.910 --> 01:01:46.920 align:start position:0% focused on the ecosystem because we 01:01:46.920 --> 01:01:49.309 align:start position:0% focused on the ecosystem because we quickly<01:01:47.280><c> realized</c><01:01:47.880><c> that</c><01:01:48.180><c> we</c><01:01:48.480><c> couldn't</c><01:01:48.660><c> we</c> 01:01:49.309 --> 01:01:49.319 align:start position:0% quickly realized that we couldn't we 01:01:49.319 --> 01:01:50.569 align:start position:0% quickly realized that we couldn't we couldn't<01:01:49.440><c> do</c><01:01:49.619><c> everything</c><01:01:49.859><c> right</c><01:01:50.220><c> if</c><01:01:50.460><c> we</c> 01:01:50.569 --> 01:01:50.579 align:start position:0% couldn't do everything right if we 01:01:50.579 --> 01:01:52.430 align:start position:0% couldn't do everything right if we wanted<01:01:50.700><c> to</c><01:01:50.940><c> do</c><01:01:51.059><c> absolutely</c><01:01:51.540><c> everything</c><01:01:52.020><c> then</c> 01:01:52.430 --> 01:01:52.440 align:start position:0% wanted to do absolutely everything then 01:01:52.440 --> 01:01:54.529 align:start position:0% wanted to do absolutely everything then we<01:01:52.619><c> would</c><01:01:52.799><c> be</c><01:01:53.040><c> scattering</c><01:01:53.819><c> ourselves</c><01:01:54.180><c> thin</c> 01:01:54.529 --> 01:01:54.539 align:start position:0% we would be scattering ourselves thin 01:01:54.539 --> 01:01:57.230 align:start position:0% we would be scattering ourselves thin and<01:01:55.079><c> not</c><01:01:55.440><c> providing</c><01:01:56.339><c> the</c><01:01:56.579><c> best</c><01:01:56.700><c> product</c><01:01:57.000><c> to</c> 01:01:57.230 --> 01:01:57.240 align:start position:0% and not providing the best product to 01:01:57.240 --> 01:01:59.750 align:start position:0% and not providing the best product to our<01:01:57.420><c> Merchants</c><01:01:57.780><c> ultimately</c><01:01:58.260><c> and</c><01:01:58.680><c> so</c><01:01:58.920><c> so</c><01:01:59.520><c> we</c> 01:01:59.750 --> 01:01:59.760 align:start position:0% our Merchants ultimately and so so we 01:01:59.760 --> 01:02:01.309 align:start position:0% our Merchants ultimately and so so we started<01:02:00.059><c> off</c><01:02:00.180><c> with</c><01:02:00.420><c> building</c><01:02:00.660><c> an</c><01:02:00.900><c> ecosystem</c> 01:02:01.309 --> 01:02:01.319 align:start position:0% started off with building an ecosystem 01:02:01.319 --> 01:02:04.490 align:start position:0% started off with building an ecosystem of<01:02:01.859><c> various</c><01:02:02.819><c> partners</c><01:02:03.359><c> and</c><01:02:03.660><c> people</c><01:02:04.079><c> to</c><01:02:04.319><c> help</c> 01:02:04.490 --> 01:02:04.500 align:start position:0% of various partners and people to help 01:02:04.500 --> 01:02:06.890 align:start position:0% of various partners and people to help us<01:02:04.740><c> back</c><01:02:05.220><c> in</c><01:02:05.579><c> Canada</c><01:02:05.760><c> and</c><01:02:06.059><c> the</c><01:02:06.240><c> US</c><01:02:06.359><c> where</c><01:02:06.660><c> we're</c> 01:02:06.890 --> 01:02:06.900 align:start position:0% us back in Canada and the US where we're 01:02:06.900 --> 01:02:09.950 align:start position:0% us back in Canada and the US where we're from<01:02:07.140><c> and</c><01:02:07.920><c> when</c><01:02:08.280><c> I</c><01:02:08.460><c> joined</c><01:02:08.700><c> the</c><01:02:08.880><c> French</c><01:02:09.000><c> team</c> 01:02:09.950 --> 01:02:09.960 align:start position:0% from and when I joined the French team 01:02:09.960 --> 01:02:11.569 align:start position:0% from and when I joined the French team um<01:02:10.079><c> about</c><01:02:10.260><c> two</c><01:02:10.500><c> years</c><01:02:10.619><c> ago</c><01:02:10.799><c> it</c><01:02:11.039><c> was</c><01:02:11.160><c> when</c><01:02:11.400><c> we</c> 01:02:11.569 --> 01:02:11.579 align:start position:0% um about two years ago it was when we 01:02:11.579 --> 01:02:13.609 align:start position:0% um about two years ago it was when we were<01:02:11.700><c> really</c><01:02:11.819><c> starting</c><01:02:12.180><c> to</c><01:02:12.900><c> establish</c> 01:02:13.609 --> 01:02:13.619 align:start position:0% were really starting to establish 01:02:13.619 --> 01:02:15.589 align:start position:0% were really starting to establish ourselves<01:02:13.980><c> in</c><01:02:14.220><c> France</c><01:02:14.520><c> and</c><01:02:15.000><c> that's</c><01:02:15.299><c> the</c><01:02:15.480><c> first</c> 01:02:15.589 --> 01:02:15.599 align:start position:0% ourselves in France and that's the first 01:02:15.599 --> 01:02:17.450 align:start position:0% ourselves in France and that's the first thing<01:02:15.720><c> we</c><01:02:15.900><c> did</c><01:02:16.079><c> as</c><01:02:16.200><c> well</c><01:02:16.380><c> right</c> 01:02:17.450 --> 01:02:17.460 align:start position:0% thing we did as well right 01:02:17.460 --> 01:02:20.390 align:start position:0% thing we did as well right um<01:02:17.520><c> Shopify</c><01:02:18.119><c> is</c><01:02:18.539><c> a</c><01:02:18.720><c> great</c><01:02:18.839><c> tool</c><01:02:19.260><c> because</c> 01:02:20.390 --> 01:02:20.400 align:start position:0% um Shopify is a great tool because 01:02:20.400 --> 01:02:22.970 align:start position:0% um Shopify is a great tool because it's<01:02:21.119><c> simple</c><01:02:21.420><c> to</c><01:02:21.720><c> use</c><01:02:21.900><c> but</c><01:02:22.319><c> it's</c><01:02:22.500><c> simple</c><01:02:22.680><c> to</c> 01:02:22.970 --> 01:02:22.980 align:start position:0% it's simple to use but it's simple to 01:02:22.980 --> 01:02:25.250 align:start position:0% it's simple to use but it's simple to use<01:02:23.099><c> because</c><01:02:23.460><c> it</c><01:02:24.059><c> does</c><01:02:24.240><c> it</c><01:02:25.140><c> has</c> 01:02:25.250 --> 01:02:25.260 align:start position:0% use because it does it has 01:02:25.260 --> 01:02:27.410 align:start position:0% use because it does it has functionalities<01:02:25.859><c> natively</c><01:02:26.460><c> that</c><01:02:26.760><c> 80</c><01:02:27.059><c> percent</c> 01:02:27.410 --> 01:02:27.420 align:start position:0% functionalities natively that 80 percent 01:02:27.420 --> 01:02:29.750 align:start position:0% functionalities natively that 80 percent of<01:02:27.839><c> our</c><01:02:27.960><c> Merchants</c><01:02:28.380><c> will</c><01:02:28.859><c> use</c><01:02:29.039><c> not</c><01:02:29.339><c> a</c><01:02:29.520><c> hundred</c> 01:02:29.750 --> 01:02:29.760 align:start position:0% of our Merchants will use not a hundred 01:02:29.760 --> 01:02:31.370 align:start position:0% of our Merchants will use not a hundred percent<01:02:29.940><c> right</c><01:02:30.359><c> because</c><01:02:30.539><c> you</c><01:02:30.900><c> can</c><01:02:30.960><c> imagine</c><01:02:31.079><c> if</c> 01:02:31.370 --> 01:02:31.380 align:start position:0% percent right because you can imagine if 01:02:31.380 --> 01:02:33.289 align:start position:0% percent right because you can imagine if we<01:02:31.559><c> try</c><01:02:31.680><c> to</c><01:02:31.799><c> make</c><01:02:31.980><c> features</c><01:02:32.579><c> for</c><01:02:33.000><c> everybody</c> 01:02:33.289 --> 01:02:33.299 align:start position:0% we try to make features for everybody 01:02:33.299 --> 01:02:35.029 align:start position:0% we try to make features for everybody the<01:02:33.900><c> platform</c><01:02:34.260><c> would</c><01:02:34.500><c> be</c><01:02:34.619><c> extremely</c> 01:02:35.029 --> 01:02:35.039 align:start position:0% the platform would be extremely 01:02:35.039 --> 01:02:36.829 align:start position:0% the platform would be extremely complicated<01:02:35.520><c> and</c><01:02:35.880><c> nobody</c><01:02:36.119><c> would</c><01:02:36.359><c> want</c><01:02:36.539><c> to</c><01:02:36.660><c> use</c> 01:02:36.829 --> 01:02:36.839 align:start position:0% complicated and nobody would want to use 01:02:36.839 --> 01:02:39.890 align:start position:0% complicated and nobody would want to use it<01:02:37.020><c> and</c><01:02:37.500><c> so</c><01:02:37.680><c> we</c><01:02:37.859><c> build</c><01:02:38.039><c> it</c><01:02:38.220><c> for</c><01:02:38.339><c> the</c><01:02:38.460><c> 80</c><01:02:38.780><c> and</c><01:02:39.780><c> the</c> 01:02:39.890 --> 01:02:39.900 align:start position:0% it and so we build it for the 80 and the 01:02:39.900 --> 01:02:42.710 align:start position:0% it and so we build it for the 80 and the 20<01:02:40.079><c> we</c><01:02:40.680><c> leave</c><01:02:40.859><c> that</c><01:02:41.099><c> up</c><01:02:41.339><c> to</c><01:02:41.579><c> our</c><01:02:42.059><c> ecosystem</c><01:02:42.480><c> of</c> 01:02:42.710 --> 01:02:42.720 align:start position:0% 20 we leave that up to our ecosystem of 01:02:42.720 --> 01:02:45.289 align:start position:0% 20 we leave that up to our ecosystem of Partners<01:02:43.140><c> and</c><01:02:43.559><c> so</c><01:02:43.799><c> I</c><01:02:44.579><c> really</c><01:02:44.700><c> attribute</c><01:02:45.119><c> that</c> 01:02:45.289 --> 01:02:45.299 align:start position:0% Partners and so I really attribute that 01:02:45.299 --> 01:02:48.049 align:start position:0% Partners and so I really attribute that to<01:02:45.480><c> Shopify</c><01:02:45.839><c> success</c><01:02:46.319><c> but</c><01:02:46.680><c> I</c><01:02:47.099><c> think</c><01:02:47.220><c> that's</c><01:02:47.819><c> on</c> 01:02:48.049 --> 01:02:48.059 align:start position:0% to Shopify success but I think that's on 01:02:48.059 --> 01:02:51.049 align:start position:0% to Shopify success but I think that's on the<01:02:48.240><c> Shopify</c><01:02:48.599><c> side</c><01:02:48.900><c> but</c><01:02:49.260><c> as</c><01:02:49.740><c> a</c><01:02:49.980><c> merchant</c><01:02:50.400><c> also</c> 01:02:51.049 --> 01:02:51.059 align:start position:0% the Shopify side but as a merchant also 01:02:51.059 --> 01:02:52.490 align:start position:0% the Shopify side but as a merchant also you<01:02:51.299><c> know</c><01:02:51.359><c> if</c><01:02:51.539><c> you're</c><01:02:51.660><c> doing</c><01:02:51.900><c> business</c><01:02:52.200><c> online</c> 01:02:52.490 --> 01:02:52.500 align:start position:0% you know if you're doing business online 01:02:52.500 --> 01:02:54.529 align:start position:0% you know if you're doing business online I<01:02:52.859><c> think</c><01:02:52.980><c> the</c><01:02:53.160><c> same</c><01:02:53.339><c> concept</c><01:02:53.700><c> applies</c><01:02:54.180><c> right</c> 01:02:54.529 --> 01:02:54.539 align:start position:0% I think the same concept applies right 01:02:54.539 --> 01:02:56.870 align:start position:0% I think the same concept applies right surround<01:02:55.319><c> yourself</c><01:02:55.500><c> with</c><01:02:56.160><c> with</c><01:02:56.400><c> partners</c> 01:02:56.870 --> 01:02:56.880 align:start position:0% surround yourself with with partners 01:02:56.880 --> 01:02:59.270 align:start position:0% surround yourself with with partners that<01:02:57.059><c> will</c><01:02:57.240><c> help</c><01:02:57.539><c> kind</c><01:02:57.960><c> of</c><01:02:58.079><c> boost</c><01:02:58.319><c> you</c><01:02:58.619><c> up</c><01:02:58.799><c> and</c> 01:02:59.270 --> 01:02:59.280 align:start position:0% that will help kind of boost you up and 01:02:59.280 --> 01:03:02.150 align:start position:0% that will help kind of boost you up and not<01:02:59.460><c> have</c><01:02:59.819><c> to</c><01:03:00.059><c> do</c><01:03:00.480><c> 100</c><01:03:00.720><c> everything</c><01:03:01.680><c> all</c><01:03:02.039><c> the</c> 01:03:02.150 --> 01:03:02.160 align:start position:0% not have to do 100 everything all the 01:03:02.160 --> 01:03:03.890 align:start position:0% not have to do 100 everything all the time<01:03:02.339><c> so</c><01:03:02.819><c> I</c><01:03:02.880><c> think</c><01:03:03.059><c> that</c><01:03:03.180><c> concept</c><01:03:03.539><c> definitely</c> 01:03:03.890 --> 01:03:03.900 align:start position:0% time so I think that concept definitely 01:03:03.900 --> 01:03:05.750 align:start position:0% time so I think that concept definitely still<01:03:04.140><c> applies</c><01:03:04.440><c> there</c><01:03:04.619><c> also</c> 01:03:05.750 --> 01:03:05.760 align:start position:0% still applies there also 01:03:05.760 --> 01:03:08.690 align:start position:0% still applies there also or<01:03:06.299><c> some</c><01:03:06.599><c> you</c><01:03:06.780><c> know</c><01:03:06.980><c> it's</c><01:03:07.980><c> really</c><01:03:08.220><c> a</c><01:03:08.400><c> good</c><01:03:08.520><c> way</c> 01:03:08.690 --> 01:03:08.700 align:start position:0% or some you know it's really a good way 01:03:08.700 --> 01:03:11.029 align:start position:0% or some you know it's really a good way to<01:03:08.940><c> go</c><01:03:09.599><c> so</c> 01:03:11.029 --> 01:03:11.039 align:start position:0% to go so 01:03:11.039 --> 01:03:13.010 align:start position:0% to go so um<01:03:11.099><c> another</c><01:03:11.339><c> question</c><01:03:11.760><c> that</c><01:03:12.359><c> we</c><01:03:12.539><c> received</c> 01:03:13.010 --> 01:03:13.020 align:start position:0% um another question that we received 01:03:13.020 --> 01:03:16.190 align:start position:0% um another question that we received during<01:03:13.440><c> performing</c><01:03:14.160><c> our</c><01:03:14.460><c> 24</c><01:03:14.819><c> 7</c><01:03:15.359><c> support</c><01:03:15.780><c> is</c> 01:03:16.190 --> 01:03:16.200 align:start position:0% during performing our 24 7 support is 01:03:16.200 --> 01:03:19.130 align:start position:0% during performing our 24 7 support is that<01:03:16.440><c> how</c><01:03:17.099><c> to</c><01:03:17.280><c> optimize</c><01:03:17.819><c> online</c><01:03:18.240><c> store</c><01:03:18.660><c> for</c> 01:03:19.130 --> 01:03:19.140 align:start position:0% that how to optimize online store for 01:03:19.140 --> 01:03:21.170 align:start position:0% that how to optimize online store for better<01:03:19.319><c> conversion</c><01:03:19.859><c> rate</c> 01:03:21.170 --> 01:03:21.180 align:start position:0% better conversion rate 01:03:21.180 --> 01:03:24.589 align:start position:0% better conversion rate yeah<01:03:22.140><c> there's</c><01:03:22.799><c> there's</c><01:03:23.339><c> so</c><01:03:24.059><c> many</c><01:03:24.240><c> different</c> 01:03:24.589 --> 01:03:24.599 align:start position:0% yeah there's there's so many different 01:03:24.599 --> 01:03:26.770 align:start position:0% yeah there's there's so many different things<01:03:24.900><c> that</c><01:03:25.140><c> you</c><01:03:25.260><c> can</c><01:03:25.380><c> do</c><01:03:25.500><c> right</c><01:03:25.740><c> and</c><01:03:26.099><c> I</c><01:03:26.280><c> think</c> 01:03:26.770 --> 01:03:26.780 align:start position:0% things that you can do right and I think 01:03:26.780 --> 01:03:29.569 align:start position:0% things that you can do right and I think e-commerce<01:03:27.780><c> these</c><01:03:28.319><c> days</c><01:03:28.440><c> is</c><01:03:28.859><c> pretty</c> 01:03:29.569 --> 01:03:29.579 align:start position:0% e-commerce these days is pretty 01:03:29.579 --> 01:03:31.849 align:start position:0% e-commerce these days is pretty saturated<01:03:30.119><c> right</c><01:03:30.480><c> there's</c><01:03:30.839><c> millions</c><01:03:31.500><c> of</c> 01:03:31.849 --> 01:03:31.859 align:start position:0% saturated right there's millions of 01:03:31.859 --> 01:03:35.510 align:start position:0% saturated right there's millions of online<01:03:32.160><c> stores</c><01:03:32.579><c> and</c><01:03:33.299><c> so</c><01:03:33.599><c> the</c><01:03:34.319><c> key</c><01:03:34.799><c> is</c><01:03:35.280><c> really</c> 01:03:35.510 --> 01:03:35.520 align:start position:0% online stores and so the key is really 01:03:35.520 --> 01:03:38.210 align:start position:0% online stores and so the key is really to<01:03:35.940><c> be</c><01:03:36.180><c> creative</c><01:03:36.780><c> and</c><01:03:37.319><c> to</c><01:03:37.559><c> differentiate</c> 01:03:38.210 --> 01:03:38.220 align:start position:0% to be creative and to differentiate 01:03:38.220 --> 01:03:40.490 align:start position:0% to be creative and to differentiate yourself<01:03:38.640><c> from</c><01:03:39.299><c> the</c><01:03:39.780><c> next</c><01:03:39.900><c> person</c><01:03:40.140><c> that's</c> 01:03:40.490 --> 01:03:40.500 align:start position:0% yourself from the next person that's 01:03:40.500 --> 01:03:41.990 align:start position:0% yourself from the next person that's selling<01:03:40.859><c> potentially</c><01:03:41.280><c> items</c><01:03:41.760><c> that</c><01:03:41.880><c> are</c> 01:03:41.990 --> 01:03:42.000 align:start position:0% selling potentially items that are 01:03:42.000 --> 01:03:44.029 align:start position:0% selling potentially items that are similar<01:03:42.420><c> as</c><01:03:42.539><c> you</c><01:03:42.780><c> and</c><01:03:43.319><c> what</c><01:03:43.500><c> we've</c><01:03:43.799><c> been</c> 01:03:44.029 --> 01:03:44.039 align:start position:0% similar as you and what we've been 01:03:44.039 --> 01:03:47.029 align:start position:0% similar as you and what we've been seeing<01:03:44.720><c> since</c><01:03:45.720><c> the</c><01:03:45.900><c> beginning</c><01:03:45.960><c> of</c><01:03:46.200><c> 2020</c><01:03:46.619><c> where</c> 01:03:47.029 --> 01:03:47.039 align:start position:0% seeing since the beginning of 2020 where 01:03:47.039 --> 01:03:48.770 align:start position:0% seeing since the beginning of 2020 where there's<01:03:47.220><c> been</c><01:03:47.520><c> an</c><01:03:48.000><c> explosion</c><01:03:48.420><c> of</c><01:03:48.660><c> people</c> 01:03:48.770 --> 01:03:48.780 align:start position:0% there's been an explosion of people 01:03:48.780 --> 01:03:50.569 align:start position:0% there's been an explosion of people buying<01:03:49.260><c> online</c><01:03:49.380><c> because</c><01:03:49.799><c> everyone's</c><01:03:50.339><c> stuck</c> 01:03:50.569 --> 01:03:50.579 align:start position:0% buying online because everyone's stuck 01:03:50.579 --> 01:03:53.329 align:start position:0% buying online because everyone's stuck at<01:03:50.760><c> home</c><01:03:50.940><c> is</c><01:03:51.839><c> that</c><01:03:52.260><c> there's</c><01:03:52.920><c> a</c><01:03:53.039><c> few</c><01:03:53.160><c> things</c> 01:03:53.329 --> 01:03:53.339 align:start position:0% at home is that there's a few things 01:03:53.339 --> 01:03:54.950 align:start position:0% at home is that there's a few things that<01:03:53.640><c> really</c><01:03:53.940><c> stand</c><01:03:54.180><c> out</c><01:03:54.420><c> in</c><01:03:54.720><c> terms</c><01:03:54.900><c> of</c> 01:03:54.950 --> 01:03:54.960 align:start position:0% that really stand out in terms of 01:03:54.960 --> 01:03:57.410 align:start position:0% that really stand out in terms of boosting<01:03:55.440><c> conversion</c><01:03:55.859><c> rates</c><01:03:56.160><c> so</c> 01:03:57.410 --> 01:03:57.420 align:start position:0% boosting conversion rates so 01:03:57.420 --> 01:04:00.589 align:start position:0% boosting conversion rates so content<01:03:58.380><c> uh</c><01:03:59.099><c> that's</c><01:03:59.339><c> that's</c><01:03:59.520><c> a</c><01:03:59.819><c> big</c><01:04:00.000><c> one</c><01:04:00.180><c> and</c> 01:04:00.589 --> 01:04:00.599 align:start position:0% content uh that's that's a big one and 01:04:00.599 --> 01:04:02.750 align:start position:0% content uh that's that's a big one and content<01:04:00.960><c> can</c><01:04:01.260><c> either</c><01:04:01.440><c> be</c><01:04:01.799><c> on</c><01:04:02.339><c> your</c><01:04:02.520><c> actual</c> 01:04:02.750 --> 01:04:02.760 align:start position:0% content can either be on your actual 01:04:02.760 --> 01:04:04.250 align:start position:0% content can either be on your actual website<01:04:03.059><c> your</c><01:04:03.240><c> online</c><01:04:03.480><c> store</c><01:04:03.780><c> and</c><01:04:03.960><c> it</c><01:04:04.079><c> can</c> 01:04:04.250 --> 01:04:04.260 align:start position:0% website your online store and it can 01:04:04.260 --> 01:04:06.950 align:start position:0% website your online store and it can also<01:04:04.500><c> be</c><01:04:04.619><c> on</c><01:04:04.859><c> social</c><01:04:05.099><c> media</c><01:04:05.520><c> so</c><01:04:05.940><c> because</c><01:04:06.660><c> we're</c> 01:04:06.950 --> 01:04:06.960 align:start position:0% also be on social media so because we're 01:04:06.960 --> 01:04:08.569 align:start position:0% also be on social media so because we're all<01:04:07.140><c> home</c><01:04:07.380><c> we're</c><01:04:07.740><c> all</c><01:04:07.920><c> in</c><01:04:08.039><c> our</c><01:04:08.220><c> computers</c> 01:04:08.569 --> 01:04:08.579 align:start position:0% all home we're all in our computers 01:04:08.579 --> 01:04:10.609 align:start position:0% all home we're all in our computers we're<01:04:08.940><c> all</c><01:04:09.119><c> on</c><01:04:09.240><c> our</c><01:04:09.420><c> phones</c><01:04:09.720><c> and</c><01:04:10.020><c> we</c><01:04:10.260><c> all</c><01:04:10.380><c> want</c> 01:04:10.609 --> 01:04:10.619 align:start position:0% we're all on our phones and we all want 01:04:10.619 --> 01:04:12.890 align:start position:0% we're all on our phones and we all want to<01:04:10.799><c> see</c><01:04:11.039><c> quality</c><01:04:11.579><c> content</c><01:04:12.059><c> right</c><01:04:12.359><c> so</c><01:04:12.660><c> that's</c> 01:04:12.890 --> 01:04:12.900 align:start position:0% to see quality content right so that's 01:04:12.900 --> 01:04:14.210 align:start position:0% to see quality content right so that's one<01:04:13.319><c> big</c><01:04:13.500><c> thing</c><01:04:13.740><c> that's</c><01:04:13.920><c> going</c><01:04:14.099><c> to</c> 01:04:14.210 --> 01:04:14.220 align:start position:0% one big thing that's going to 01:04:14.220 --> 01:04:16.430 align:start position:0% one big thing that's going to differentiate<01:04:14.880><c> you</c><01:04:15.480><c> from</c><01:04:15.780><c> somebody</c><01:04:16.079><c> else</c> 01:04:16.430 --> 01:04:16.440 align:start position:0% differentiate you from somebody else 01:04:16.440 --> 01:04:18.410 align:start position:0% differentiate you from somebody else getting<01:04:17.280><c> to</c><01:04:17.520><c> know</c><01:04:17.700><c> your</c><01:04:18.000><c> customers</c> 01:04:18.410 --> 01:04:18.420 align:start position:0% getting to know your customers 01:04:18.420 --> 01:04:20.390 align:start position:0% getting to know your customers integrating<01:04:19.319><c> yourselves</c><01:04:19.799><c> into</c><01:04:19.980><c> these</c> 01:04:20.390 --> 01:04:20.400 align:start position:0% integrating yourselves into these 01:04:20.400 --> 01:04:22.789 align:start position:0% integrating yourselves into these communities<01:04:20.700><c> of</c><01:04:21.119><c> of</c><01:04:21.359><c> online</c><01:04:21.660><c> people</c><01:04:22.079><c> that</c><01:04:22.619><c> are</c> 01:04:22.789 --> 01:04:22.799 align:start position:0% communities of of online people that are 01:04:22.799 --> 01:04:24.650 align:start position:0% communities of of online people that are looking<01:04:23.160><c> for</c><01:04:23.700><c> specific</c><01:04:24.000><c> things</c><01:04:24.359><c> or</c> 01:04:24.650 --> 01:04:24.660 align:start position:0% looking for specific things or 01:04:24.660 --> 01:04:26.770 align:start position:0% looking for specific things or interested<01:04:25.140><c> in</c><01:04:25.260><c> a</c><01:04:25.440><c> specific</c><01:04:25.740><c> subject</c> 01:04:26.770 --> 01:04:26.780 align:start position:0% interested in a specific subject 01:04:26.780 --> 01:04:29.930 align:start position:0% interested in a specific subject providing<01:04:27.859><c> conversational</c><01:04:28.859><c> Commerce</c><01:04:29.640><c> to</c> 01:04:29.930 --> 01:04:29.940 align:start position:0% providing conversational Commerce to 01:04:29.940 --> 01:04:32.150 align:start position:0% providing conversational Commerce to these<01:04:30.180><c> people</c><01:04:30.359><c> right</c><01:04:30.780><c> like</c><01:04:31.079><c> getting</c><01:04:31.500><c> to</c><01:04:32.039><c> know</c> 01:04:32.150 --> 01:04:32.160 align:start position:0% these people right like getting to know 01:04:32.160 --> 01:04:34.069 align:start position:0% these people right like getting to know them<01:04:32.339><c> talking</c><01:04:32.760><c> to</c><01:04:33.059><c> them</c><01:04:33.240><c> answering</c><01:04:33.839><c> their</c> 01:04:34.069 --> 01:04:34.079 align:start position:0% them talking to them answering their 01:04:34.079 --> 01:04:35.750 align:start position:0% them talking to them answering their questions<01:04:34.319><c> like</c><01:04:34.859><c> they</c><01:04:35.099><c> need</c><01:04:35.280><c> to</c><01:04:35.400><c> feel</c><01:04:35.579><c> like</c> 01:04:35.750 --> 01:04:35.760 align:start position:0% questions like they need to feel like 01:04:35.760 --> 01:04:38.089 align:start position:0% questions like they need to feel like you're<01:04:35.940><c> a</c><01:04:36.119><c> human</c><01:04:36.240><c> being</c><01:04:36.539><c> because</c><01:04:36.980><c> they</c><01:04:37.980><c> don't</c> 01:04:38.089 --> 01:04:38.099 align:start position:0% you're a human being because they don't 01:04:38.099 --> 01:04:40.430 align:start position:0% you're a human being because they don't see<01:04:38.280><c> any</c><01:04:38.520><c> other</c><01:04:39.059><c> human</c><01:04:39.359><c> beings</c><01:04:39.780><c> like</c><01:04:40.020><c> I</c><01:04:40.260><c> live</c> 01:04:40.430 --> 01:04:40.440 align:start position:0% see any other human beings like I live 01:04:40.440 --> 01:04:42.230 align:start position:0% see any other human beings like I live by<01:04:40.619><c> myself</c><01:04:40.859><c> in</c><01:04:41.160><c> my</c><01:04:41.339><c> apartment</c><01:04:41.520><c> I</c><01:04:41.940><c> work</c><01:04:42.059><c> from</c> 01:04:42.230 --> 01:04:42.240 align:start position:0% by myself in my apartment I work from 01:04:42.240 --> 01:04:44.210 align:start position:0% by myself in my apartment I work from home<01:04:42.480><c> I</c><01:04:42.660><c> never</c><01:04:42.839><c> see</c><01:04:43.079><c> anyone</c><01:04:43.380><c> else</c><01:04:43.559><c> so</c><01:04:43.859><c> it's</c> 01:04:44.210 --> 01:04:44.220 align:start position:0% home I never see anyone else so it's 01:04:44.220 --> 01:04:45.890 align:start position:0% home I never see anyone else so it's great<01:04:44.460><c> for</c><01:04:44.640><c> me</c><01:04:44.760><c> to</c><01:04:45.000><c> have</c><01:04:45.119><c> an</c><01:04:45.420><c> online</c><01:04:45.539><c> shopping</c> 01:04:45.890 --> 01:04:45.900 align:start position:0% great for me to have an online shopping 01:04:45.900 --> 01:04:47.630 align:start position:0% great for me to have an online shopping experience<01:04:46.440><c> where</c><01:04:46.799><c> I</c><01:04:46.980><c> can</c><01:04:47.099><c> talk</c><01:04:47.280><c> to</c><01:04:47.460><c> another</c> 01:04:47.630 --> 01:04:47.640 align:start position:0% experience where I can talk to another 01:04:47.640 --> 01:04:50.690 align:start position:0% experience where I can talk to another human<01:04:48.000><c> so</c><01:04:48.539><c> I</c><01:04:49.020><c> would</c><01:04:49.140><c> say</c><01:04:49.260><c> just</c><01:04:49.559><c> to</c><01:04:49.740><c> sum</c><01:04:49.920><c> up</c><01:04:50.099><c> the</c> 01:04:50.690 --> 01:04:50.700 align:start position:0% human so I would say just to sum up the 01:04:50.700 --> 01:04:53.029 align:start position:0% human so I would say just to sum up the content<01:04:51.000><c> piece</c><01:04:51.359><c> is</c><01:04:51.539><c> is</c><01:04:51.839><c> huge</c><01:04:52.260><c> for</c><01:04:52.500><c> conversion</c> 01:04:53.029 --> 01:04:53.039 align:start position:0% content piece is is huge for conversion 01:04:53.039 --> 01:04:55.910 align:start position:0% content piece is is huge for conversion and<01:04:53.700><c> the</c><01:04:54.359><c> customer</c><01:04:54.539><c> service</c><01:04:55.020><c> and</c><01:04:55.559><c> kind</c><01:04:55.799><c> of</c> 01:04:55.910 --> 01:04:55.920 align:start position:0% and the customer service and kind of 01:04:55.920 --> 01:04:58.789 align:start position:0% and the customer service and kind of human<01:04:56.160><c> aspect</c><01:04:56.819><c> is</c><01:04:57.119><c> is</c><01:04:57.180><c> an</c><01:04:57.299><c> another</c><01:04:57.780><c> one</c><01:04:58.079><c> I</c> 01:04:58.789 --> 01:04:58.799 align:start position:0% human aspect is is an another one I 01:04:58.799 --> 01:05:00.529 align:start position:0% human aspect is is an another one I think<01:04:58.920><c> if</c><01:04:59.520><c> I</c><01:04:59.640><c> can</c><01:04:59.760><c> add</c><01:04:59.880><c> a</c><01:05:00.059><c> couple</c><01:05:00.119><c> of</c><01:05:00.240><c> points</c> 01:05:00.529 --> 01:05:00.539 align:start position:0% think if I can add a couple of points 01:05:00.539 --> 01:05:02.089 align:start position:0% think if I can add a couple of points there<01:05:00.660><c> I</c><01:05:00.839><c> think</c><01:05:00.960><c> that's</c><01:05:01.079><c> a</c><01:05:01.260><c> great</c><01:05:01.380><c> Point</c><01:05:01.680><c> uh</c> 01:05:02.089 --> 01:05:02.099 align:start position:0% there I think that's a great Point uh 01:05:02.099 --> 01:05:03.950 align:start position:0% there I think that's a great Point uh it's<01:05:02.520><c> I</c><01:05:02.700><c> think</c><01:05:02.819><c> it's</c><01:05:02.940><c> all</c><01:05:03.119><c> about</c><01:05:03.299><c> just</c><01:05:03.780><c> because</c> 01:05:03.950 --> 01:05:03.960 align:start position:0% it's I think it's all about just because 01:05:03.960 --> 01:05:07.250 align:start position:0% it's I think it's all about just because Shopify<01:05:04.619><c> has</c><01:05:04.859><c> made</c><01:05:05.039><c> it</c><01:05:05.280><c> so</c><01:05:05.760><c> low</c><01:05:06.599><c> barriers</c><01:05:07.079><c> to</c> 01:05:07.250 --> 01:05:07.260 align:start position:0% Shopify has made it so low barriers to 01:05:07.260 --> 01:05:10.309 align:start position:0% Shopify has made it so low barriers to entry<01:05:07.740><c> so</c><01:05:08.579><c> many</c><01:05:08.760><c> people</c><01:05:08.940><c> enter</c><01:05:09.240><c> the</c><01:05:09.480><c> space</c><01:05:09.720><c> and</c> 01:05:10.309 --> 01:05:10.319 align:start position:0% entry so many people enter the space and 01:05:10.319 --> 01:05:12.230 align:start position:0% entry so many people enter the space and it<01:05:10.440><c> becomes</c><01:05:10.859><c> even</c><01:05:11.160><c> more</c><01:05:11.400><c> exactly</c><01:05:11.760><c> as</c><01:05:11.940><c> you</c><01:05:12.059><c> said</c> 01:05:12.230 --> 01:05:12.240 align:start position:0% it becomes even more exactly as you said 01:05:12.240 --> 01:05:14.510 align:start position:0% it becomes even more exactly as you said about<01:05:12.539><c> what</c><01:05:13.020><c> you</c><01:05:13.200><c> can</c><01:05:13.380><c> do</c><01:05:13.619><c> that's</c><01:05:13.980><c> an</c><01:05:14.280><c> extra</c> 01:05:14.510 --> 01:05:14.520 align:start position:0% about what you can do that's an extra 01:05:14.520 --> 01:05:16.549 align:start position:0% about what you can do that's an extra Step<01:05:14.880><c> Beyond</c><01:05:15.420><c> what</c><01:05:15.660><c> anybody</c><01:05:16.020><c> else</c><01:05:16.200><c> is</c><01:05:16.380><c> doing</c> 01:05:16.549 --> 01:05:16.559 align:start position:0% Step Beyond what anybody else is doing 01:05:16.559 --> 01:05:19.370 align:start position:0% Step Beyond what anybody else is doing right<01:05:17.099><c> and</c><01:05:17.579><c> oftentimes</c><01:05:18.059><c> in</c><01:05:18.420><c> in</c><01:05:18.660><c> the</c><01:05:19.140><c> Ecom</c> 01:05:19.370 --> 01:05:19.380 align:start position:0% right and oftentimes in in the Ecom 01:05:19.380 --> 01:05:22.730 align:start position:0% right and oftentimes in in the Ecom space<01:05:19.799><c> the</c><01:05:20.520><c> mentality</c><01:05:20.940><c> is</c><01:05:21.180><c> I</c><01:05:21.960><c> should</c><01:05:22.140><c> only</c><01:05:22.319><c> do</c> 01:05:22.730 --> 01:05:22.740 align:start position:0% space the mentality is I should only do 01:05:22.740 --> 01:05:25.130 align:start position:0% space the mentality is I should only do something<01:05:22.980><c> which</c><01:05:23.400><c> is</c><01:05:23.700><c> super</c><01:05:24.000><c> scalable</c><01:05:24.539><c> you</c> 01:05:25.130 --> 01:05:25.140 align:start position:0% something which is super scalable you 01:05:25.140 --> 01:05:28.270 align:start position:0% something which is super scalable you know<01:05:25.260><c> it</c><01:05:25.440><c> shouldn't</c><01:05:25.980><c> be</c><01:05:26.160><c> tied</c><01:05:26.460><c> to</c><01:05:26.700><c> my</c><01:05:26.940><c> time</c><01:05:27.240><c> but</c> 01:05:28.270 --> 01:05:28.280 align:start position:0% know it shouldn't be tied to my time but 01:05:28.280 --> 01:05:30.589 align:start position:0% know it shouldn't be tied to my time but unfortunately<01:05:29.280><c> that</c><01:05:29.520><c> often</c><01:05:29.880><c> means</c><01:05:30.299><c> that</c> 01:05:30.589 --> 01:05:30.599 align:start position:0% unfortunately that often means that 01:05:30.599 --> 01:05:32.270 align:start position:0% unfortunately that often means that people<01:05:31.020><c> miss</c><01:05:31.319><c> out</c><01:05:31.440><c> on</c><01:05:31.619><c> on</c><01:05:31.740><c> the</c><01:05:31.980><c> things</c><01:05:32.099><c> that</c> 01:05:32.270 --> 01:05:32.280 align:start position:0% people miss out on on the things that 01:05:32.280 --> 01:05:33.950 align:start position:0% people miss out on on the things that you're<01:05:32.460><c> talking</c><01:05:32.640><c> about</c><01:05:32.819><c> the</c><01:05:33.180><c> soft</c><01:05:33.359><c> touch</c><01:05:33.599><c> the</c> 01:05:33.950 --> 01:05:33.960 align:start position:0% you're talking about the soft touch the 01:05:33.960 --> 01:05:35.150 align:start position:0% you're talking about the soft touch the the<01:05:34.140><c> emotional</c><01:05:34.559><c> side</c><01:05:34.740><c> of</c><01:05:34.920><c> things</c><01:05:34.980><c> the</c> 01:05:35.150 --> 01:05:35.160 align:start position:0% the emotional side of things the 01:05:35.160 --> 01:05:37.069 align:start position:0% the emotional side of things the conversational<01:05:35.640><c> side</c><01:05:35.940><c> of</c><01:05:36.119><c> things</c><01:05:36.240><c> the</c> 01:05:37.069 --> 01:05:37.079 align:start position:0% conversational side of things the 01:05:37.079 --> 01:05:39.470 align:start position:0% conversational side of things the content<01:05:37.559><c> like</c><01:05:38.160><c> those</c><01:05:38.460><c> things</c><01:05:38.700><c> don't</c><01:05:39.059><c> deliver</c> 01:05:39.470 --> 01:05:39.480 align:start position:0% content like those things don't deliver 01:05:39.480 --> 01:05:42.770 align:start position:0% content like those things don't deliver an<01:05:40.200><c> immediate</c><01:05:40.680><c> Roi</c><01:05:41.400><c> for</c><01:05:42.059><c> a</c><01:05:42.180><c> business</c><01:05:42.359><c> owner</c> 01:05:42.770 --> 01:05:42.780 align:start position:0% an immediate Roi for a business owner 01:05:42.780 --> 01:05:45.230 align:start position:0% an immediate Roi for a business owner but<01:05:43.440><c> over</c><01:05:43.680><c> the</c><01:05:43.920><c> long</c><01:05:44.039><c> term</c><01:05:44.280><c> exactly</c><01:05:44.819><c> as</c><01:05:44.940><c> I</c><01:05:45.119><c> said</c> 01:05:45.230 --> 01:05:45.240 align:start position:0% but over the long term exactly as I said 01:05:45.240 --> 01:05:46.730 align:start position:0% but over the long term exactly as I said it<01:05:45.480><c> makes</c><01:05:45.780><c> a</c><01:05:46.020><c> difference</c><01:05:46.140><c> right</c><01:05:46.500><c> because</c> 01:05:46.730 --> 01:05:46.740 align:start position:0% it makes a difference right because 01:05:46.740 --> 01:05:48.890 align:start position:0% it makes a difference right because that's<01:05:47.099><c> what</c><01:05:47.339><c> that</c><01:05:47.640><c> extra</c><01:05:47.819><c> step</c><01:05:48.180><c> is</c><01:05:48.420><c> that</c><01:05:48.720><c> many</c> 01:05:48.890 --> 01:05:48.900 align:start position:0% that's what that extra step is that many 01:05:48.900 --> 01:05:50.990 align:start position:0% that's what that extra step is that many business<01:05:49.140><c> owners</c><01:05:49.680><c> are</c><01:05:50.220><c> not</c><01:05:50.400><c> willing</c><01:05:50.700><c> to</c><01:05:50.819><c> do</c> 01:05:50.990 --> 01:05:51.000 align:start position:0% business owners are not willing to do 01:05:51.000 --> 01:05:53.089 align:start position:0% business owners are not willing to do they<01:05:51.539><c> would</c><01:05:51.660><c> rather</c><01:05:51.839><c> spend</c><01:05:52.500><c> time</c><01:05:52.740><c> doing</c> 01:05:53.089 --> 01:05:53.099 align:start position:0% they would rather spend time doing 01:05:53.099 --> 01:05:55.370 align:start position:0% they would rather spend time doing another<01:05:53.400><c> another</c><01:05:53.880><c> ad</c><01:05:54.359><c> set</c><01:05:54.599><c> in</c><01:05:54.780><c> a</c><01:05:54.900><c> Facebook</c><01:05:55.020><c> ad</c> 01:05:55.370 --> 01:05:55.380 align:start position:0% another another ad set in a Facebook ad 01:05:55.380 --> 01:05:57.950 align:start position:0% another another ad set in a Facebook ad platform<01:05:55.859><c> rather</c><01:05:56.760><c> than</c><01:05:56.880><c> creating</c><01:05:57.299><c> content</c> 01:05:57.950 --> 01:05:57.960 align:start position:0% platform rather than creating content 01:05:57.960 --> 01:06:01.609 align:start position:0% platform rather than creating content right<01:05:58.200><c> so</c><01:05:58.920><c> yeah</c><01:05:59.160><c> the</c><01:05:59.579><c> exact</c><01:06:00.420><c> uh</c><01:06:00.900><c> you</c><01:06:01.559><c> know</c> 01:06:01.609 --> 01:06:01.619 align:start position:0% right so yeah the exact uh you know 01:06:01.619 --> 01:06:03.950 align:start position:0% right so yeah the exact uh you know return<01:06:02.039><c> is</c><01:06:02.520><c> not</c><01:06:02.760><c> clearly</c><01:06:03.180><c> visible</c><01:06:03.539><c> but</c><01:06:03.839><c> over</c> 01:06:03.950 --> 01:06:03.960 align:start position:0% return is not clearly visible but over 01:06:03.960 --> 01:06:09.170 align:start position:0% return is not clearly visible but over the<01:06:04.140><c> long</c><01:06:04.319><c> term</c><01:06:04.500><c> it</c><01:06:04.799><c> definitely</c><01:06:05.280><c> is</c> 01:06:09.170 --> 01:06:09.180 align:start position:0% 01:06:09.180 --> 01:06:11.390 align:start position:0% but<01:06:09.660><c> you</c><01:06:10.140><c> know</c><01:06:10.200><c> you</c><01:06:10.500><c> can</c><01:06:10.619><c> spend</c><01:06:10.859><c> thousands</c><01:06:11.280><c> of</c> 01:06:11.390 --> 01:06:11.400 align:start position:0% but you know you can spend thousands of 01:06:11.400 --> 01:06:13.609 align:start position:0% but you know you can spend thousands of dollars<01:06:11.579><c> on</c><01:06:11.940><c> an</c><01:06:12.059><c> ad</c><01:06:12.180><c> campaign</c><01:06:12.660><c> but</c><01:06:13.260><c> if</c><01:06:13.500><c> it</c> 01:06:13.609 --> 01:06:13.619 align:start position:0% dollars on an ad campaign but if it 01:06:13.619 --> 01:06:15.529 align:start position:0% dollars on an ad campaign but if it links<01:06:13.920><c> to</c><01:06:14.039><c> your</c><01:06:14.220><c> website</c><01:06:14.520><c> that</c><01:06:14.940><c> has</c><01:06:15.180><c> no</c> 01:06:15.529 --> 01:06:15.539 align:start position:0% links to your website that has no 01:06:15.539 --> 01:06:17.870 align:start position:0% links to your website that has no content<01:06:16.020><c> or</c><01:06:16.740><c> your</c><01:06:17.039><c> social</c><01:06:17.220><c> media</c><01:06:17.579><c> that</c> 01:06:17.870 --> 01:06:17.880 align:start position:0% content or your social media that 01:06:17.880 --> 01:06:19.609 align:start position:0% content or your social media that doesn't<01:06:18.000><c> have</c><01:06:18.240><c> any</c><01:06:18.420><c> content</c><01:06:18.900><c> on</c><01:06:19.140><c> it</c><01:06:19.260><c> it</c> 01:06:19.609 --> 01:06:19.619 align:start position:0% doesn't have any content on it it 01:06:19.619 --> 01:06:20.870 align:start position:0% doesn't have any content on it it doesn't<01:06:19.740><c> matter</c><01:06:19.980><c> if</c><01:06:20.160><c> you</c><01:06:20.280><c> spend</c><01:06:20.460><c> one</c><01:06:20.700><c> dollar</c> 01:06:20.870 --> 01:06:20.880 align:start position:0% doesn't matter if you spend one dollar 01:06:20.880 --> 01:06:22.490 align:start position:0% doesn't matter if you spend one dollar or<01:06:21.119><c> ten</c><01:06:21.359><c> thousand</c><01:06:21.660><c> dollars</c><01:06:21.900><c> on</c><01:06:22.079><c> a</c><01:06:22.200><c> campaign</c> 01:06:22.490 --> 01:06:22.500 align:start position:0% or ten thousand dollars on a campaign 01:06:22.500 --> 01:06:24.829 align:start position:0% or ten thousand dollars on a campaign you're<01:06:23.160><c> not</c><01:06:23.339><c> gonna</c><01:06:23.520><c> generate</c><01:06:24.000><c> any</c><01:06:24.240><c> Returns</c><01:06:24.720><c> on</c> 01:06:24.829 --> 01:06:24.839 align:start position:0% you're not gonna generate any Returns on 01:06:24.839 --> 01:06:27.289 align:start position:0% you're not gonna generate any Returns on that<01:06:25.020><c> so</c><01:06:25.380><c> the</c><01:06:25.859><c> two</c><01:06:26.039><c> kind</c><01:06:26.220><c> of</c><01:06:26.339><c> go</c><01:06:26.460><c> together</c><01:06:26.700><c> but</c> 01:06:27.289 --> 01:06:27.299 align:start position:0% that so the two kind of go together but 01:06:27.299 --> 01:06:29.450 align:start position:0% that so the two kind of go together but they<01:06:27.599><c> can't</c><01:06:27.780><c> work</c><01:06:28.140><c> individually</c><01:06:28.799><c> and</c><01:06:29.220><c> I</c><01:06:29.339><c> think</c> 01:06:29.450 --> 01:06:29.460 align:start position:0% they can't work individually and I think 01:06:29.460 --> 01:06:31.069 align:start position:0% they can't work individually and I think people<01:06:29.700><c> have</c><01:06:29.940><c> to</c><01:06:30.059><c> really</c><01:06:30.180><c> put</c><01:06:30.420><c> themselves</c><01:06:30.780><c> in</c> 01:06:31.069 --> 01:06:31.079 align:start position:0% people have to really put themselves in 01:06:31.079 --> 01:06:32.630 align:start position:0% people have to really put themselves in the<01:06:31.200><c> shoes</c><01:06:31.319><c> of</c><01:06:31.680><c> a</c><01:06:31.740><c> consumer</c><01:06:32.160><c> we're</c><01:06:32.400><c> all</c> 01:06:32.630 --> 01:06:32.640 align:start position:0% the shoes of a consumer we're all 01:06:32.640 --> 01:06:35.089 align:start position:0% the shoes of a consumer we're all consumers<01:06:33.119><c> in</c><01:06:33.539><c> this</c><01:06:33.660><c> day</c><01:06:33.780><c> and</c><01:06:33.900><c> age</c><01:06:34.079><c> so</c><01:06:34.440><c> what</c><01:06:34.980><c> do</c> 01:06:35.089 --> 01:06:35.099 align:start position:0% consumers in this day and age so what do 01:06:35.099 --> 01:06:37.370 align:start position:0% consumers in this day and age so what do you<01:06:35.280><c> want</c><01:06:35.400><c> to</c><01:06:35.579><c> see</c><01:06:35.700><c> what</c><01:06:36.480><c> do</c><01:06:36.599><c> you</c><01:06:36.780><c> look</c><01:06:36.960><c> for</c><01:06:37.140><c> on</c> 01:06:37.370 --> 01:06:37.380 align:start position:0% you want to see what do you look for on 01:06:37.380 --> 01:06:38.630 align:start position:0% you want to see what do you look for on your<01:06:37.559><c> phone</c><01:06:37.680><c> when</c><01:06:37.920><c> you're</c><01:06:38.039><c> just</c><01:06:38.220><c> sitting</c><01:06:38.460><c> on</c> 01:06:38.630 --> 01:06:38.640 align:start position:0% your phone when you're just sitting on 01:06:38.640 --> 01:06:40.730 align:start position:0% your phone when you're just sitting on your<01:06:38.760><c> couch</c><01:06:39.000><c> and</c><01:06:39.420><c> just</c><01:06:39.780><c> mindlessly</c><01:06:40.319><c> scrolling</c> 01:06:40.730 --> 01:06:40.740 align:start position:0% your couch and just mindlessly scrolling 01:06:40.740 --> 01:06:42.650 align:start position:0% your couch and just mindlessly scrolling you<01:06:41.039><c> know</c><01:06:41.099><c> what</c><01:06:41.339><c> do</c><01:06:41.520><c> you</c><01:06:41.640><c> want</c><01:06:41.819><c> to</c><01:06:41.940><c> see</c><01:06:42.119><c> and</c> 01:06:42.650 --> 01:06:42.660 align:start position:0% you know what do you want to see and 01:06:42.660 --> 01:06:44.450 align:start position:0% you know what do you want to see and apply<01:06:43.020><c> that</c><01:06:43.140><c> to</c><01:06:43.380><c> the</c><01:06:43.740><c> business</c> 01:06:44.450 --> 01:06:44.460 align:start position:0% apply that to the business 01:06:44.460 --> 01:06:47.329 align:start position:0% apply that to the business yeah<01:06:44.940><c> yes</c><01:06:45.240><c> agree</c><01:06:45.720><c> that's</c><01:06:46.260><c> also</c><01:06:46.680><c> the</c><01:06:47.099><c> point</c> 01:06:47.329 --> 01:06:47.339 align:start position:0% yeah yes agree that's also the point 01:06:47.339 --> 01:06:49.370 align:start position:0% yeah yes agree that's also the point that<01:06:47.579><c> page</c><01:06:47.819><c> Supply</c><01:06:48.000><c> is</c><01:06:48.299><c> focusing</c><01:06:48.720><c> now</c><01:06:48.900><c> the</c> 01:06:49.370 --> 01:06:49.380 align:start position:0% that page Supply is focusing now the 01:06:49.380 --> 01:06:52.370 align:start position:0% that page Supply is focusing now the content<01:06:49.740><c> yes</c><01:06:50.099><c> I</c><01:06:50.579><c> totally</c><01:06:50.880><c> agree</c><01:06:51.299><c> so</c><01:06:52.140><c> another</c> 01:06:52.370 --> 01:06:52.380 align:start position:0% content yes I totally agree so another 01:06:52.380 --> 01:06:53.930 align:start position:0% content yes I totally agree so another question<01:06:52.740><c> for</c><01:06:53.039><c> you</c><01:06:53.160><c> Mary</c> 01:06:53.930 --> 01:06:53.940 align:start position:0% question for you Mary 01:06:53.940 --> 01:06:56.390 align:start position:0% question for you Mary our<01:06:54.480><c> emotions</c><01:06:54.900><c> start</c><01:06:55.260><c> to</c><01:06:55.440><c> having</c><01:06:55.619><c> an</c><01:06:55.920><c> eye</c><01:06:56.099><c> on</c> 01:06:56.390 --> 01:06:56.400 align:start position:0% our emotions start to having an eye on 01:06:56.400 --> 01:06:59.529 align:start position:0% our emotions start to having an eye on Tick<01:06:56.640><c> Tock</c><01:06:57.000><c> as</c><01:06:57.480><c> now</c><01:06:57.780><c> is</c><01:06:58.020><c> becoming</c><01:06:58.500><c> the</c><01:06:58.799><c> a</c> 01:06:59.529 --> 01:06:59.539 align:start position:0% Tick Tock as now is becoming the a 01:06:59.539 --> 01:07:02.930 align:start position:0% Tick Tock as now is becoming the a dominating<01:07:00.539><c> social</c><01:07:00.960><c> platforms</c><01:07:01.799><c> what</c><01:07:02.579><c> are</c><01:07:02.760><c> the</c> 01:07:02.930 --> 01:07:02.940 align:start position:0% dominating social platforms what are the 01:07:02.940 --> 01:07:04.970 align:start position:0% dominating social platforms what are the potentials<01:07:03.599><c> for</c><01:07:04.020><c> tick</c><01:07:04.200><c> tock</c><01:07:04.559><c> towards</c> 01:07:04.970 --> 01:07:04.980 align:start position:0% potentials for tick tock towards 01:07:04.980 --> 01:07:07.309 align:start position:0% potentials for tick tock towards e-commerce<01:07:05.579><c> marketing</c><01:07:06.059><c> and</c><01:07:06.720><c> how</c><01:07:06.900><c> we</c><01:07:07.079><c> can</c><01:07:07.200><c> make</c> 01:07:07.309 --> 01:07:07.319 align:start position:0% e-commerce marketing and how we can make 01:07:07.319 --> 01:07:08.690 align:start position:0% e-commerce marketing and how we can make use<01:07:07.559><c> of</c><01:07:07.740><c> it</c> 01:07:08.690 --> 01:07:08.700 align:start position:0% use of it 01:07:08.700 --> 01:07:11.029 align:start position:0% use of it yeah<01:07:09.059><c> that's</c><01:07:09.240><c> a</c><01:07:09.420><c> great</c><01:07:09.539><c> question</c><01:07:09.900><c> Tick</c><01:07:10.740><c> Tock</c> 01:07:11.029 --> 01:07:11.039 align:start position:0% yeah that's a great question Tick Tock 01:07:11.039 --> 01:07:12.829 align:start position:0% yeah that's a great question Tick Tock is<01:07:11.220><c> starting</c><01:07:11.460><c> to</c><01:07:11.700><c> make</c><01:07:11.819><c> me</c><01:07:11.940><c> feel</c><01:07:12.119><c> old</c><01:07:12.420><c> a</c><01:07:12.720><c> little</c> 01:07:12.829 --> 01:07:12.839 align:start position:0% is starting to make me feel old a little 01:07:12.839 --> 01:07:15.109 align:start position:0% is starting to make me feel old a little bit<01:07:12.960><c> like</c><01:07:13.260><c> I'm</c><01:07:13.559><c> I'm</c><01:07:13.799><c> of</c><01:07:14.339><c> the</c><01:07:14.520><c> like</c><01:07:14.819><c> Facebook</c> 01:07:15.109 --> 01:07:15.119 align:start position:0% bit like I'm I'm of the like Facebook 01:07:15.119 --> 01:07:17.690 align:start position:0% bit like I'm I'm of the like Facebook generation<01:07:15.900><c> and</c><01:07:16.200><c> at</c><01:07:16.500><c> most</c><01:07:16.680><c> Instagram</c><01:07:17.039><c> and</c><01:07:17.520><c> you</c> 01:07:17.690 --> 01:07:17.700 align:start position:0% generation and at most Instagram and you 01:07:17.700 --> 01:07:19.130 align:start position:0% generation and at most Instagram and you know<01:07:17.760><c> now</c><01:07:17.880><c> we</c><01:07:18.059><c> have</c><01:07:18.180><c> Tech</c><01:07:18.420><c> talk</c><01:07:18.660><c> that's</c><01:07:18.900><c> coming</c> 01:07:19.130 --> 01:07:19.140 align:start position:0% know now we have Tech talk that's coming 01:07:19.140 --> 01:07:21.650 align:start position:0% know now we have Tech talk that's coming up<01:07:19.380><c> and</c><01:07:19.559><c> and</c><01:07:19.920><c> other</c><01:07:20.220><c> stuff</c><01:07:20.460><c> so</c><01:07:20.760><c> that's</c><01:07:21.480><c> that's</c> 01:07:21.650 --> 01:07:21.660 align:start position:0% up and and other stuff so that's that's 01:07:21.660 --> 01:07:23.930 align:start position:0% up and and other stuff so that's that's a<01:07:21.900><c> big</c><01:07:22.020><c> change</c><01:07:22.200><c> for</c><01:07:22.559><c> me</c><01:07:22.680><c> but</c><01:07:23.039><c> to</c><01:07:23.520><c> that</c><01:07:23.700><c> point</c> 01:07:23.930 --> 01:07:23.940 align:start position:0% a big change for me but to that point 01:07:23.940 --> 01:07:26.809 align:start position:0% a big change for me but to that point Tick<01:07:24.480><c> Tock</c><01:07:24.839><c> is</c><01:07:25.020><c> really</c><01:07:25.260><c> where</c><01:07:25.680><c> the</c><01:07:26.400><c> Gen</c><01:07:26.520><c> Z</c> 01:07:26.809 --> 01:07:26.819 align:start position:0% Tick Tock is really where the Gen Z 01:07:26.819 --> 01:07:28.430 align:start position:0% Tick Tock is really where the Gen Z generation<01:07:27.359><c> hangs</c><01:07:27.839><c> out</c><01:07:27.900><c> right</c><01:07:28.140><c> now</c><01:07:28.200><c> that's</c> 01:07:28.430 --> 01:07:28.440 align:start position:0% generation hangs out right now that's 01:07:28.440 --> 01:07:30.109 align:start position:0% generation hangs out right now that's where<01:07:28.619><c> the</c><01:07:28.859><c> younger</c><01:07:29.280><c> kind</c><01:07:29.579><c> of</c><01:07:29.700><c> generation</c> 01:07:30.109 --> 01:07:30.119 align:start position:0% where the younger kind of generation 01:07:30.119 --> 01:07:32.690 align:start position:0% where the younger kind of generation hangs<01:07:30.660><c> out</c><01:07:30.780><c> and</c><01:07:31.380><c> that</c><01:07:31.619><c> generation</c><01:07:32.039><c> they're</c> 01:07:32.690 --> 01:07:32.700 align:start position:0% hangs out and that generation they're 01:07:32.700 --> 01:07:35.210 align:start position:0% hangs out and that generation they're quickly<01:07:33.000><c> becoming</c><01:07:33.480><c> of</c><01:07:33.720><c> purchasing</c><01:07:34.500><c> age</c><01:07:34.740><c> or</c><01:07:35.039><c> so</c> 01:07:35.210 --> 01:07:35.220 align:start position:0% quickly becoming of purchasing age or so 01:07:35.220 --> 01:07:37.069 align:start position:0% quickly becoming of purchasing age or so to<01:07:35.400><c> speak</c><01:07:35.579><c> right</c><01:07:35.819><c> these</c><01:07:36.240><c> are</c><01:07:36.359><c> these</c><01:07:36.960><c> are</c> 01:07:37.069 --> 01:07:37.079 align:start position:0% to speak right these are these are 01:07:37.079 --> 01:07:39.109 align:start position:0% to speak right these are these are teenagers<01:07:37.799><c> that</c><01:07:38.039><c> are</c><01:07:38.160><c> becoming</c><01:07:38.520><c> 18</c><01:07:38.640><c> very</c> 01:07:39.109 --> 01:07:39.119 align:start position:0% teenagers that are becoming 18 very 01:07:39.119 --> 01:07:41.809 align:start position:0% teenagers that are becoming 18 very quickly<01:07:39.599><c> that</c><01:07:40.440><c> are</c><01:07:40.619><c> now</c><01:07:40.740><c> going</c><01:07:40.920><c> to</c><01:07:41.039><c> be</c><01:07:41.160><c> able</c><01:07:41.400><c> to</c> 01:07:41.809 --> 01:07:41.819 align:start position:0% quickly that are now going to be able to 01:07:41.819 --> 01:07:44.450 align:start position:0% quickly that are now going to be able to make<01:07:42.119><c> their</c><01:07:42.420><c> own</c><01:07:42.539><c> online</c><01:07:42.900><c> orders</c><01:07:43.500><c> so</c><01:07:43.920><c> the</c> 01:07:44.450 --> 01:07:44.460 align:start position:0% make their own online orders so the 01:07:44.460 --> 01:07:46.430 align:start position:0% make their own online orders so the potential<01:07:44.819><c> in</c><01:07:45.059><c> Tech</c><01:07:45.240><c> talk</c><01:07:45.480><c> is</c><01:07:45.960><c> absolutely</c> 01:07:46.430 --> 01:07:46.440 align:start position:0% potential in Tech talk is absolutely 01:07:46.440 --> 01:07:48.230 align:start position:0% potential in Tech talk is absolutely massive<01:07:46.799><c> and</c><01:07:46.920><c> it's</c><01:07:47.039><c> a</c><01:07:47.160><c> worldwide</c><01:07:47.520><c> platform</c><01:07:47.880><c> so</c> 01:07:48.230 --> 01:07:48.240 align:start position:0% massive and it's a worldwide platform so 01:07:48.240 --> 01:07:50.710 align:start position:0% massive and it's a worldwide platform so it's<01:07:48.599><c> absolutely</c><01:07:48.960><c> everywhere</c><01:07:49.559><c> to</c><01:07:50.280><c> that</c><01:07:50.460><c> point</c> 01:07:50.710 --> 01:07:50.720 align:start position:0% it's absolutely everywhere to that point 01:07:50.720 --> 01:07:53.930 align:start position:0% it's absolutely everywhere to that point Shopify<01:07:51.720><c> quickly</c><01:07:52.500><c> created</c><01:07:53.280><c> a</c><01:07:53.760><c> native</c> 01:07:53.930 --> 01:07:53.940 align:start position:0% Shopify quickly created a native 01:07:53.940 --> 01:07:55.849 align:start position:0% Shopify quickly created a native integration<01:07:54.420><c> with</c><01:07:54.660><c> Tick</c><01:07:54.900><c> Tock</c><01:07:55.200><c> because</c><01:07:55.440><c> what</c> 01:07:55.849 --> 01:07:55.859 align:start position:0% integration with Tick Tock because what 01:07:55.859 --> 01:07:57.770 align:start position:0% integration with Tick Tock because what better<01:07:56.099><c> way</c><01:07:56.400><c> to</c><01:07:56.700><c> connect</c><01:07:56.819><c> with</c><01:07:57.180><c> that</c><01:07:57.359><c> base</c><01:07:57.539><c> of</c> 01:07:57.770 --> 01:07:57.780 align:start position:0% better way to connect with that base of 01:07:57.780 --> 01:07:59.450 align:start position:0% better way to connect with that base of customers<01:07:58.140><c> and</c><01:07:58.380><c> to</c><01:07:58.559><c> be</c><01:07:58.680><c> able</c><01:07:58.859><c> to</c><01:07:59.039><c> push</c><01:07:59.280><c> your</c> 01:07:59.450 --> 01:07:59.460 align:start position:0% customers and to be able to push your 01:07:59.460 --> 01:08:02.450 align:start position:0% customers and to be able to push your products<01:07:59.880><c> directly</c><01:08:00.359><c> on</c><01:08:00.660><c> it</c><01:08:00.780><c> with</c><01:08:01.440><c> influencers</c> 01:08:02.450 --> 01:08:02.460 align:start position:0% products directly on it with influencers 01:08:02.460 --> 01:08:05.410 align:start position:0% products directly on it with influencers Etc<01:08:02.640><c> so</c><01:08:03.599><c> I</c><01:08:04.380><c> think</c><01:08:04.500><c> for</c><01:08:04.740><c> a</c><01:08:04.980><c> particular</c> 01:08:05.410 --> 01:08:05.420 align:start position:0% Etc so I think for a particular 01:08:05.420 --> 01:08:08.029 align:start position:0% Etc so I think for a particular businesses<01:08:06.420><c> different</c><01:08:06.780><c> verticals</c><01:08:07.559><c> that</c> 01:08:08.029 --> 01:08:08.039 align:start position:0% businesses different verticals that 01:08:08.039 --> 01:08:11.150 align:start position:0% businesses different verticals that might<01:08:08.220><c> you</c><01:08:08.460><c> know</c><01:08:08.579><c> know</c><01:08:09.319><c> be</c><01:08:10.319><c> exciting</c><01:08:10.799><c> for</c><01:08:11.039><c> that</c> 01:08:11.150 --> 01:08:11.160 align:start position:0% might you know know be exciting for that 01:08:11.160 --> 01:08:13.670 align:start position:0% might you know know be exciting for that younger<01:08:11.579><c> crowd</c><01:08:11.880><c> I</c><01:08:12.180><c> think</c><01:08:12.420><c> Tick</c><01:08:13.020><c> Tock</c><01:08:13.319><c> will</c><01:08:13.440><c> be</c> 01:08:13.670 --> 01:08:13.680 align:start position:0% younger crowd I think Tick Tock will be 01:08:13.680 --> 01:08:15.589 align:start position:0% younger crowd I think Tick Tock will be indispensable<01:08:14.400><c> in</c><01:08:14.940><c> the</c><01:08:15.059><c> upcoming</c><01:08:15.420><c> years</c> 01:08:15.589 --> 01:08:15.599 align:start position:0% indispensable in the upcoming years 01:08:15.599 --> 01:08:17.630 align:start position:0% indispensable in the upcoming years right<01:08:15.960><c> it's</c><01:08:16.140><c> it's</c><01:08:16.380><c> not</c><01:08:16.859><c> even</c><01:08:16.980><c> a</c><01:08:17.219><c> question</c><01:08:17.339><c> of</c> 01:08:17.630 --> 01:08:17.640 align:start position:0% right it's it's not even a question of 01:08:17.640 --> 01:08:19.610 align:start position:0% right it's it's not even a question of whether<01:08:18.120><c> or</c><01:08:18.299><c> not</c><01:08:18.359><c> you</c><01:08:18.719><c> should</c><01:08:18.900><c> sell</c><01:08:19.259><c> on</c><01:08:19.440><c> Tick</c> 01:08:19.610 --> 01:08:19.620 align:start position:0% whether or not you should sell on Tick 01:08:19.620 --> 01:08:21.950 align:start position:0% whether or not you should sell on Tick Tock<01:08:19.920><c> it's</c><01:08:20.219><c> if</c><01:08:20.640><c> you</c><01:08:20.819><c> don't</c><01:08:21.000><c> sell</c><01:08:21.179><c> on</c><01:08:21.420><c> Tick</c><01:08:21.659><c> Tock</c> 01:08:21.950 --> 01:08:21.960 align:start position:0% Tock it's if you don't sell on Tick Tock 01:08:21.960 --> 01:08:25.010 align:start position:0% Tock it's if you don't sell on Tick Tock you're<01:08:22.500><c> probably</c><01:08:22.859><c> falling</c><01:08:23.699><c> behind</c><01:08:24.120><c> or</c><01:08:24.540><c> at</c><01:08:24.839><c> the</c> 01:08:25.010 --> 01:08:25.020 align:start position:0% you're probably falling behind or at the 01:08:25.020 --> 01:08:26.269 align:start position:0% you're probably falling behind or at the very<01:08:25.080><c> least</c><01:08:25.259><c> you're</c><01:08:25.440><c> going</c><01:08:25.620><c> to</c><01:08:25.739><c> be</c><01:08:25.859><c> missing</c> 01:08:26.269 --> 01:08:26.279 align:start position:0% very least you're going to be missing 01:08:26.279 --> 01:08:29.570 align:start position:0% very least you're going to be missing out<01:08:26.520><c> on</c><01:08:27.239><c> on</c><01:08:27.480><c> on</c><01:08:27.600><c> huge</c><01:08:28.140><c> potential</c><01:08:28.560><c> so</c><01:08:29.040><c> I</c><01:08:29.520><c> think</c> 01:08:29.570 --> 01:08:29.580 align:start position:0% out on on on huge potential so I think 01:08:29.580 --> 01:08:31.130 align:start position:0% out on on on huge potential so I think Tick<01:08:29.880><c> Tock</c><01:08:30.179><c> especially</c><01:08:30.540><c> with</c><01:08:30.719><c> the</c><01:08:30.900><c> younger</c> 01:08:31.130 --> 01:08:31.140 align:start position:0% Tick Tock especially with the younger 01:08:31.140 --> 01:08:32.870 align:start position:0% Tick Tock especially with the younger crowd<01:08:31.500><c> is</c><01:08:31.679><c> definitely</c><01:08:32.040><c> something</c><01:08:32.339><c> to</c><01:08:32.699><c> watch</c> 01:08:32.870 --> 01:08:32.880 align:start position:0% crowd is definitely something to watch 01:08:32.880 --> 01:08:35.090 align:start position:0% crowd is definitely something to watch in<01:08:33.600><c> the</c><01:08:33.779><c> upcoming</c><01:08:34.080><c> years</c> 01:08:35.090 --> 01:08:35.100 align:start position:0% in the upcoming years 01:08:35.100 --> 01:08:37.430 align:start position:0% in the upcoming years yes<01:08:35.819><c> yes</c><01:08:35.880><c> you're</c><01:08:36.420><c> right</c><01:08:36.659><c> we</c><01:08:37.140><c> definitely</c> 01:08:37.430 --> 01:08:37.440 align:start position:0% yes yes you're right we definitely 01:08:37.440 --> 01:08:40.970 align:start position:0% yes yes you're right we definitely advise<01:08:38.159><c> Merchants</c><01:08:38.819><c> to</c><01:08:39.299><c> dig</c><01:08:39.480><c> more</c><01:08:39.839><c> in</c><01:08:40.140><c> onto</c> 01:08:40.970 --> 01:08:40.980 align:start position:0% advise Merchants to dig more in onto 01:08:40.980 --> 01:08:44.329 align:start position:0% advise Merchants to dig more in onto this<01:08:41.219><c> social</c><01:08:41.719><c> thank</c><01:08:42.719><c> you</c><01:08:42.839><c> Mary</c><01:08:43.080><c> now</c><01:08:43.679><c> of</c><01:08:44.219><c> course</c> 01:08:44.329 --> 01:08:44.339 align:start position:0% this social thank you Mary now of course 01:08:44.339 --> 01:08:47.269 align:start position:0% this social thank you Mary now of course talk<01:08:44.640><c> about</c><01:08:45.000><c> conversion</c><01:08:45.960><c> rate</c><01:08:46.140><c> it</c><01:08:46.799><c> goes</c><01:08:47.100><c> hand</c> 01:08:47.269 --> 01:08:47.279 align:start position:0% talk about conversion rate it goes hand 01:08:47.279 --> 01:08:49.610 align:start position:0% talk about conversion rate it goes hand in<01:08:47.460><c> hand</c><01:08:47.640><c> with</c><01:08:48.060><c> customer</c><01:08:48.359><c> experience</c><01:08:49.020><c> so</c> 01:08:49.610 --> 01:08:49.620 align:start position:0% in hand with customer experience so 01:08:49.620 --> 01:08:52.249 align:start position:0% in hand with customer experience so seizure<01:08:50.159><c> what</c><01:08:51.120><c> would</c><01:08:51.239><c> be</c><01:08:51.420><c> your</c><01:08:51.600><c> advice</c><01:08:51.960><c> to</c> 01:08:52.249 --> 01:08:52.259 align:start position:0% seizure what would be your advice to 01:08:52.259 --> 01:08:54.470 align:start position:0% seizure what would be your advice to Merchants<01:08:52.859><c> who</c><01:08:53.279><c> want</c><01:08:53.460><c> to</c><01:08:53.580><c> improve</c><01:08:54.120><c> customer</c> 01:08:54.470 --> 01:08:54.480 align:start position:0% Merchants who want to improve customer 01:08:54.480 --> 01:08:56.870 align:start position:0% Merchants who want to improve customer experience<01:08:55.140><c> to</c><01:08:55.799><c> make</c><01:08:55.920><c> their</c><01:08:56.159><c> stores</c><01:08:56.400><c> look</c> 01:08:56.870 --> 01:08:56.880 align:start position:0% experience to make their stores look 01:08:56.880 --> 01:08:58.430 align:start position:0% experience to make their stores look more<01:08:57.060><c> trustworthy</c> 01:08:58.430 --> 01:08:58.440 align:start position:0% more trustworthy 01:08:58.440 --> 01:09:01.010 align:start position:0% more trustworthy yeah<01:08:59.040><c> that's</c><01:08:59.460><c> a</c><01:08:59.759><c> great</c><01:08:59.940><c> question</c><01:09:00.179><c> Kelly</c><01:09:00.540><c> it's</c> 01:09:01.010 --> 01:09:01.020 align:start position:0% yeah that's a great question Kelly it's 01:09:01.020 --> 01:09:04.309 align:start position:0% yeah that's a great question Kelly it's it's<01:09:01.859><c> always</c><01:09:02.460><c> a</c><01:09:02.880><c> blend</c><01:09:03.179><c> of</c><01:09:03.299><c> a</c><01:09:03.480><c> few</c><01:09:03.659><c> things</c><01:09:03.839><c> the</c> 01:09:04.309 --> 01:09:04.319 align:start position:0% it's always a blend of a few things the 01:09:04.319 --> 01:09:07.070 align:start position:0% it's always a blend of a few things the the<01:09:04.500><c> first</c><01:09:04.799><c> aspect</c><01:09:05.279><c> exactly</c><01:09:05.819><c> as</c><01:09:06.060><c> as</c><01:09:06.299><c> Mary</c><01:09:06.779><c> was</c> 01:09:07.070 --> 01:09:07.080 align:start position:0% the first aspect exactly as as Mary was 01:09:07.080 --> 01:09:09.289 align:start position:0% the first aspect exactly as as Mary was talking<01:09:07.319><c> uh</c><01:09:08.100><c> talking</c><01:09:08.279><c> about</c><01:09:08.460><c> you</c><01:09:08.880><c> have</c><01:09:09.179><c> to</c> 01:09:09.289 --> 01:09:09.299 align:start position:0% talking uh talking about you have to 01:09:09.299 --> 01:09:11.990 align:start position:0% talking uh talking about you have to think<01:09:09.420><c> about</c><01:09:09.540><c> how</c><01:09:10.080><c> you</c><01:09:10.440><c> define</c><01:09:10.980><c> trust</c><01:09:11.580><c> as</c><01:09:11.819><c> a</c> 01:09:11.990 --> 01:09:12.000 align:start position:0% think about how you define trust as a 01:09:12.000 --> 01:09:13.490 align:start position:0% think about how you define trust as a consumer<01:09:12.299><c> yourself</c><01:09:12.480><c> that</c><01:09:12.960><c> is</c><01:09:13.080><c> the</c><01:09:13.319><c> best</c> 01:09:13.490 --> 01:09:13.500 align:start position:0% consumer yourself that is the best 01:09:13.500 --> 01:09:15.829 align:start position:0% consumer yourself that is the best indicator<01:09:14.100><c> of</c><01:09:14.759><c> what</c><01:09:15.060><c> your</c><01:09:15.420><c> own</c><01:09:15.600><c> business</c> 01:09:15.829 --> 01:09:15.839 align:start position:0% indicator of what your own business 01:09:15.839 --> 01:09:17.870 align:start position:0% indicator of what your own business store<01:09:16.140><c> should</c><01:09:16.440><c> look</c><01:09:16.620><c> like</c><01:09:16.799><c> would</c><01:09:17.520><c> you</c><01:09:17.699><c> shop</c> 01:09:17.870 --> 01:09:17.880 align:start position:0% store should look like would you shop 01:09:17.880 --> 01:09:19.729 align:start position:0% store should look like would you shop from<01:09:18.120><c> your</c><01:09:18.299><c> store</c><01:09:18.480><c> and</c><01:09:18.659><c> oftentimes</c><01:09:19.140><c> we</c><01:09:19.560><c> tend</c> 01:09:19.729 --> 01:09:19.739 align:start position:0% from your store and oftentimes we tend 01:09:19.739 --> 01:09:21.050 align:start position:0% from your store and oftentimes we tend to<01:09:19.859><c> be</c><01:09:19.980><c> biased</c><01:09:20.339><c> about</c><01:09:20.460><c> it</c><01:09:20.699><c> of</c><01:09:20.819><c> course</c><01:09:20.940><c> because</c> 01:09:21.050 --> 01:09:21.060 align:start position:0% to be biased about it of course because 01:09:21.060 --> 01:09:23.689 align:start position:0% to be biased about it of course because we<01:09:21.299><c> designed</c><01:09:21.659><c> the</c><01:09:21.779><c> store</c><01:09:21.960><c> but</c><01:09:22.620><c> you</c><01:09:22.980><c> know</c><01:09:23.040><c> take</c> 01:09:23.689 --> 01:09:23.699 align:start position:0% we designed the store but you know take 01:09:23.699 --> 01:09:26.209 align:start position:0% we designed the store but you know take it<01:09:23.940><c> take</c><01:09:24.480><c> it</c><01:09:24.600><c> from</c><01:09:24.779><c> a</c><01:09:25.020><c> friend</c><01:09:25.380><c> or</c><01:09:25.620><c> somebody</c><01:09:25.799><c> and</c> 01:09:26.209 --> 01:09:26.219 align:start position:0% it take it from a friend or somebody and 01:09:26.219 --> 01:09:28.910 align:start position:0% it take it from a friend or somebody and make<01:09:26.520><c> them</c><01:09:26.759><c> look</c><01:09:26.940><c> at</c><01:09:27.120><c> your</c><01:09:27.299><c> store</c><01:09:27.540><c> and</c><01:09:28.440><c> give</c> 01:09:28.910 --> 01:09:28.920 align:start position:0% make them look at your store and give 01:09:28.920 --> 01:09:31.370 align:start position:0% make them look at your store and give their<01:09:29.279><c> opinion</c><01:09:29.699><c> to</c><01:09:29.940><c> you</c><01:09:30.120><c> would</c><01:09:30.779><c> you</c><01:09:30.960><c> buy</c><01:09:31.140><c> from</c> 01:09:31.370 --> 01:09:31.380 align:start position:0% their opinion to you would you buy from 01:09:31.380 --> 01:09:32.990 align:start position:0% their opinion to you would you buy from the<01:09:31.500><c> store</c><01:09:31.679><c> right</c><01:09:31.980><c> that's</c><01:09:32.159><c> I</c><01:09:32.460><c> think</c><01:09:32.640><c> the</c><01:09:32.759><c> best</c> 01:09:32.990 --> 01:09:33.000 align:start position:0% the store right that's I think the best 01:09:33.000 --> 01:09:35.689 align:start position:0% the store right that's I think the best barometer<01:09:33.600><c> and</c><01:09:33.839><c> skill</c><01:09:34.380><c> to</c><01:09:34.560><c> assess</c><01:09:34.859><c> it</c><01:09:35.040><c> but</c> 01:09:35.689 --> 01:09:35.699 align:start position:0% barometer and skill to assess it but 01:09:35.699 --> 01:09:38.149 align:start position:0% barometer and skill to assess it but ultimately<01:09:36.179><c> the</c><01:09:36.900><c> main</c><01:09:37.080><c> the</c><01:09:37.560><c> few</c><01:09:37.739><c> sort</c><01:09:38.100><c> of</c> 01:09:38.149 --> 01:09:38.159 align:start position:0% ultimately the main the few sort of 01:09:38.159 --> 01:09:40.130 align:start position:0% ultimately the main the few sort of things<01:09:38.520><c> I</c><01:09:38.759><c> always</c><01:09:38.880><c> try</c><01:09:39.120><c> to</c><01:09:39.239><c> look</c><01:09:39.359><c> at</c><01:09:39.480><c> on</c><01:09:39.659><c> my</c><01:09:40.020><c> own</c> 01:09:40.130 --> 01:09:40.140 align:start position:0% things I always try to look at on my own 01:09:40.140 --> 01:09:43.130 align:start position:0% things I always try to look at on my own stores<01:09:40.380><c> on</c><01:09:40.799><c> my</c><01:09:40.920><c> websites</c><01:09:41.819><c> the</c><01:09:42.480><c> ones</c><01:09:42.719><c> that</c><01:09:42.900><c> do</c> 01:09:43.130 --> 01:09:43.140 align:start position:0% stores on my websites the ones that do 01:09:43.140 --> 01:09:45.649 align:start position:0% stores on my websites the ones that do well<01:09:43.319><c> are</c><01:09:44.159><c> the</c><01:09:44.339><c> ones</c><01:09:44.520><c> that</c><01:09:44.759><c> are</c><01:09:44.940><c> always</c><01:09:45.179><c> first</c> 01:09:45.649 --> 01:09:45.659 align:start position:0% well are the ones that are always first 01:09:45.659 --> 01:09:46.910 align:start position:0% well are the ones that are always first of<01:09:45.779><c> all</c><01:09:45.900><c> professional</c><01:09:46.440><c> looking</c><01:09:46.620><c> and</c> 01:09:46.910 --> 01:09:46.920 align:start position:0% of all professional looking and 01:09:46.920 --> 01:09:48.950 align:start position:0% of all professional looking and trustworthy<01:09:47.580><c> right</c><01:09:47.880><c> and</c><01:09:48.120><c> and</c><01:09:48.299><c> we</c><01:09:48.600><c> achieve</c> 01:09:48.950 --> 01:09:48.960 align:start position:0% trustworthy right and and we achieve 01:09:48.960 --> 01:09:51.709 align:start position:0% trustworthy right and and we achieve that<01:09:49.199><c> through</c><01:09:49.739><c> several</c><01:09:50.100><c> means</c><01:09:50.480><c> one</c><01:09:51.480><c> simple</c> 01:09:51.709 --> 01:09:51.719 align:start position:0% that through several means one simple 01:09:51.719 --> 01:09:53.390 align:start position:0% that through several means one simple one<01:09:52.020><c> that</c><01:09:52.259><c> is</c><01:09:52.380><c> that</c><01:09:52.620><c> is</c><01:09:52.799><c> quite</c><01:09:52.980><c> easy</c><01:09:53.159><c> to</c> 01:09:53.390 --> 01:09:53.400 align:start position:0% one that is that is quite easy to 01:09:53.400 --> 01:09:55.310 align:start position:0% one that is that is quite easy to achieve<01:09:53.880><c> for</c><01:09:54.060><c> anybody</c><01:09:54.360><c> is</c><01:09:54.900><c> just</c><01:09:55.140><c> color</c> 01:09:55.310 --> 01:09:55.320 align:start position:0% achieve for anybody is just color 01:09:55.320 --> 01:09:56.990 align:start position:0% achieve for anybody is just color schemes<01:09:55.860><c> when</c><01:09:56.400><c> you're</c><01:09:56.520><c> designing</c><01:09:56.880><c> your</c> 01:09:56.990 --> 01:09:57.000 align:start position:0% schemes when you're designing your 01:09:57.000 --> 01:09:58.729 align:start position:0% schemes when you're designing your Source<01:09:57.360><c> it's</c><01:09:57.540><c> very</c><01:09:57.719><c> tempting</c><01:09:58.199><c> and</c><01:09:58.560><c> the</c> 01:09:58.729 --> 01:09:58.739 align:start position:0% Source it's very tempting and the 01:09:58.739 --> 01:10:00.350 align:start position:0% Source it's very tempting and the Shopify<01:09:59.100><c> has</c><01:09:59.340><c> all</c><01:09:59.520><c> these</c><01:09:59.699><c> wonderful</c><01:09:59.940><c> themes</c> 01:10:00.350 --> 01:10:00.360 align:start position:0% Shopify has all these wonderful themes 01:10:00.360 --> 01:10:03.530 align:start position:0% Shopify has all these wonderful themes to<01:10:00.900><c> go</c><01:10:01.080><c> crazy</c><01:10:01.500><c> on</c><01:10:02.159><c> uh</c><01:10:02.400><c> on</c><01:10:02.880><c> designing</c><01:10:03.360><c> your</c> 01:10:03.530 --> 01:10:03.540 align:start position:0% to go crazy on uh on designing your 01:10:03.540 --> 01:10:05.090 align:start position:0% to go crazy on uh on designing your store<01:10:03.719><c> and</c><01:10:03.900><c> putting</c><01:10:04.260><c> in</c><01:10:04.380><c> that</c><01:10:04.620><c> feature</c><01:10:04.920><c> in</c> 01:10:05.090 --> 01:10:05.100 align:start position:0% store and putting in that feature in 01:10:05.100 --> 01:10:06.530 align:start position:0% store and putting in that feature in this<01:10:05.280><c> picture</c><01:10:05.460><c> feature</c><01:10:06.000><c> and</c><01:10:06.120><c> that</c><01:10:06.300><c> that</c> 01:10:06.530 --> 01:10:06.540 align:start position:0% this picture feature and that that 01:10:06.540 --> 01:10:10.189 align:start position:0% this picture feature and that that additional<01:10:07.020><c> add-on</c><01:10:07.400><c> but</c><01:10:08.400><c> that</c><01:10:09.300><c> really</c><01:10:09.659><c> really</c> 01:10:10.189 --> 01:10:10.199 align:start position:0% additional add-on but that really really 01:10:10.199 --> 01:10:12.470 align:start position:0% additional add-on but that really really makes<01:10:10.679><c> your</c><01:10:10.920><c> store</c><01:10:11.159><c> look</c><01:10:11.460><c> bad</c> 01:10:12.470 --> 01:10:12.480 align:start position:0% makes your store look bad 01:10:12.480 --> 01:10:15.229 align:start position:0% makes your store look bad um<01:10:12.600><c> and</c><01:10:12.900><c> if</c><01:10:13.199><c> you</c><01:10:13.440><c> go</c><01:10:13.620><c> to</c><01:10:13.860><c> a</c><01:10:14.159><c> Nike</c><01:10:14.460><c> or</c><01:10:14.820><c> if</c><01:10:14.940><c> you</c><01:10:15.060><c> go</c> 01:10:15.229 --> 01:10:15.239 align:start position:0% um and if you go to a Nike or if you go 01:10:15.239 --> 01:10:18.590 align:start position:0% um and if you go to a Nike or if you go to<01:10:15.360><c> adidas.com</c><01:10:16.199><c> you</c><01:10:17.040><c> don't</c><01:10:17.219><c> see</c><01:10:17.699><c> random</c> 01:10:18.590 --> 01:10:18.600 align:start position:0% to adidas.com you don't see random 01:10:18.600 --> 01:10:20.149 align:start position:0% to adidas.com you don't see random pop-ups<01:10:19.140><c> coming</c><01:10:19.260><c> left</c><01:10:19.560><c> right</c><01:10:19.739><c> and</c><01:10:19.980><c> Center</c> 01:10:20.149 --> 01:10:20.159 align:start position:0% pop-ups coming left right and Center 01:10:20.159 --> 01:10:22.130 align:start position:0% pop-ups coming left right and Center telling<01:10:20.580><c> you</c><01:10:20.640><c> to</c><01:10:20.880><c> do</c><01:10:21.000><c> this</c><01:10:21.179><c> and</c><01:10:21.300><c> do</c><01:10:21.480><c> that</c><01:10:21.659><c> right</c> 01:10:22.130 --> 01:10:22.140 align:start position:0% telling you to do this and do that right 01:10:22.140 --> 01:10:24.470 align:start position:0% telling you to do this and do that right it's<01:10:22.500><c> not</c><01:10:22.800><c> telling</c><01:10:23.159><c> you</c><01:10:23.219><c> oh</c><01:10:23.460><c> X</c><01:10:23.760><c> percent</c><01:10:24.000><c> just</c> 01:10:24.470 --> 01:10:24.480 align:start position:0% it's not telling you oh X percent just 01:10:24.480 --> 01:10:26.270 align:start position:0% it's not telling you oh X percent just bought<01:10:24.719><c> this</c><01:10:25.020><c> from</c><01:10:25.260><c> this</c><01:10:25.500><c> place</c><01:10:25.679><c> it</c><01:10:26.159><c> doesn't</c> 01:10:26.270 --> 01:10:26.280 align:start position:0% bought this from this place it doesn't 01:10:26.280 --> 01:10:28.790 align:start position:0% bought this from this place it doesn't happen<01:10:26.640><c> so</c><01:10:27.060><c> it</c><01:10:27.540><c> depends</c><01:10:27.900><c> a</c><01:10:28.080><c> lot</c><01:10:28.199><c> on</c><01:10:28.500><c> the</c><01:10:28.679><c> type</c> 01:10:28.790 --> 01:10:28.800 align:start position:0% happen so it depends a lot on the type 01:10:28.800 --> 01:10:30.410 align:start position:0% happen so it depends a lot on the type of<01:10:28.980><c> merchandise</c><01:10:29.460><c> you're</c><01:10:29.699><c> putting</c><01:10:30.000><c> out</c><01:10:30.120><c> of</c> 01:10:30.410 --> 01:10:30.420 align:start position:0% of merchandise you're putting out of 01:10:30.420 --> 01:10:33.950 align:start position:0% of merchandise you're putting out of course<01:10:30.620><c> but</c><01:10:31.620><c> more</c><01:10:32.460><c> often</c><01:10:32.760><c> than</c><01:10:32.940><c> not</c><01:10:33.179><c> it's</c><01:10:33.780><c> much</c> 01:10:33.950 --> 01:10:33.960 align:start position:0% course but more often than not it's much 01:10:33.960 --> 01:10:35.689 align:start position:0% course but more often than not it's much more<01:10:34.199><c> better</c><01:10:34.500><c> to</c><01:10:34.920><c> have</c><01:10:35.040><c> your</c><01:10:35.219><c> store</c><01:10:35.460><c> be</c> 01:10:35.689 --> 01:10:35.699 align:start position:0% more better to have your store be 01:10:35.699 --> 01:10:37.970 align:start position:0% more better to have your store be trustworthy<01:10:36.420><c> rather</c><01:10:37.140><c> than</c><01:10:37.320><c> try</c><01:10:37.560><c> to</c><01:10:37.679><c> capture</c> 01:10:37.970 --> 01:10:37.980 align:start position:0% trustworthy rather than try to capture 01:10:37.980 --> 01:10:40.010 align:start position:0% trustworthy rather than try to capture that<01:10:38.159><c> one</c><01:10:38.400><c> extra</c><01:10:38.580><c> person</c><01:10:39.000><c> because</c><01:10:39.600><c> of</c><01:10:39.840><c> a</c> 01:10:40.010 --> 01:10:40.020 align:start position:0% that one extra person because of a 01:10:40.020 --> 01:10:42.410 align:start position:0% that one extra person because of a pop-up<01:10:40.320><c> right</c><01:10:40.739><c> so</c><01:10:41.159><c> the</c><01:10:41.580><c> ones</c><01:10:41.760><c> thing</c><01:10:42.179><c> I</c><01:10:42.300><c> always</c> 01:10:42.410 --> 01:10:42.420 align:start position:0% pop-up right so the ones thing I always 01:10:42.420 --> 01:10:44.689 align:start position:0% pop-up right so the ones thing I always focus<01:10:42.659><c> on</c><01:10:42.840><c> and</c><01:10:43.080><c> tell</c><01:10:43.260><c> people</c><01:10:43.440><c> is</c><01:10:43.739><c> make</c><01:10:44.520><c> sure</c> 01:10:44.689 --> 01:10:44.699 align:start position:0% focus on and tell people is make sure 01:10:44.699 --> 01:10:46.250 align:start position:0% focus on and tell people is make sure you<01:10:44.940><c> don't</c><01:10:45.120><c> interrupt</c><01:10:45.780><c> the</c><01:10:46.080><c> customer</c> 01:10:46.250 --> 01:10:46.260 align:start position:0% you don't interrupt the customer 01:10:46.260 --> 01:10:48.830 align:start position:0% you don't interrupt the customer purchase<01:10:46.860><c> process</c><01:10:47.280><c> as</c><01:10:48.120><c> little</c><01:10:48.300><c> as</c><01:10:48.480><c> possible</c> 01:10:48.830 --> 01:10:48.840 align:start position:0% purchase process as little as possible 01:10:48.840 --> 01:10:50.810 align:start position:0% purchase process as little as possible like<01:10:49.199><c> maybe</c><01:10:49.380><c> have</c><01:10:49.620><c> one</c><01:10:49.920><c> pop-up</c><01:10:50.280><c> to</c><01:10:50.520><c> get</c><01:10:50.640><c> an</c> 01:10:50.810 --> 01:10:50.820 align:start position:0% like maybe have one pop-up to get an 01:10:50.820 --> 01:10:52.550 align:start position:0% like maybe have one pop-up to get an email<01:10:51.060><c> but</c><01:10:51.420><c> that's</c><01:10:51.540><c> about</c><01:10:51.719><c> it</c><01:10:51.960><c> don't</c><01:10:52.140><c> do</c><01:10:52.380><c> too</c> 01:10:52.550 --> 01:10:52.560 align:start position:0% email but that's about it don't do too 01:10:52.560 --> 01:10:54.290 align:start position:0% email but that's about it don't do too many<01:10:52.679><c> other</c><01:10:52.860><c> pop-ups</c><01:10:53.460><c> the</c><01:10:53.940><c> more</c><01:10:54.060><c> you</c> 01:10:54.290 --> 01:10:54.300 align:start position:0% many other pop-ups the more you 01:10:54.300 --> 01:10:55.729 align:start position:0% many other pop-ups the more you interrupt<01:10:54.659><c> the</c><01:10:54.719><c> journey</c><01:10:54.960><c> the</c><01:10:55.320><c> lower</c><01:10:55.500><c> your</c> 01:10:55.729 --> 01:10:55.739 align:start position:0% interrupt the journey the lower your 01:10:55.739 --> 01:10:57.169 align:start position:0% interrupt the journey the lower your conversion<01:10:56.219><c> rate</c><01:10:56.340><c> is</c><01:10:56.520><c> going</c><01:10:56.640><c> to</c><01:10:56.760><c> be</c><01:10:56.880><c> simple</c> 01:10:57.169 --> 01:10:57.179 align:start position:0% conversion rate is going to be simple 01:10:57.179 --> 01:10:58.550 align:start position:0% conversion rate is going to be simple and<01:10:57.360><c> straight</c> 01:10:58.550 --> 01:10:58.560 align:start position:0% and straight 01:10:58.560 --> 01:11:01.270 align:start position:0% and straight um the<01:10:58.980><c> other</c><01:10:59.040><c> aspect</c><01:10:59.520><c> for</c><01:10:59.820><c> store</c><01:11:00.179><c> design</c><01:11:00.540><c> is</c> 01:11:01.270 --> 01:11:01.280 align:start position:0% um the other aspect for store design is 01:11:01.280 --> 01:11:04.430 align:start position:0% um the other aspect for store design is we<01:11:02.280><c> talk</c><01:11:02.460><c> a</c><01:11:02.580><c> lot</c><01:11:02.699><c> about</c><01:11:02.820><c> landing</c><01:11:03.300><c> pages</c><01:11:03.480><c> now</c><01:11:03.780><c> so</c> 01:11:04.430 --> 01:11:04.440 align:start position:0% we talk a lot about landing pages now so 01:11:04.440 --> 01:11:07.610 align:start position:0% we talk a lot about landing pages now so again<01:11:04.620><c> PHP</c><01:11:05.159><c> is</c><01:11:05.340><c> one</c><01:11:05.520><c> example</c><01:11:05.880><c> but</c><01:11:06.620><c> landing</c> 01:11:07.610 --> 01:11:07.620 align:start position:0% again PHP is one example but landing 01:11:07.620 --> 01:11:09.770 align:start position:0% again PHP is one example but landing pages<01:11:07.800><c> are</c><01:11:08.219><c> really</c><01:11:08.640><c> where</c><01:11:09.060><c> if</c><01:11:09.420><c> you're</c><01:11:09.540><c> driving</c> 01:11:09.770 --> 01:11:09.780 align:start position:0% pages are really where if you're driving 01:11:09.780 --> 01:11:14.030 align:start position:0% pages are really where if you're driving paid<01:11:10.560><c> traffic</c><01:11:11.239><c> to</c><01:11:12.239><c> a</c><01:11:12.480><c> page</c><01:11:12.659><c> on</c><01:11:12.840><c> a</c><01:11:12.960><c> website</c><01:11:13.320><c> it</c> 01:11:14.030 --> 01:11:14.040 align:start position:0% paid traffic to a page on a website it 01:11:14.040 --> 01:11:15.649 align:start position:0% paid traffic to a page on a website it better<01:11:14.219><c> be</c><01:11:14.520><c> in</c><01:11:14.820><c> the</c><01:11:14.880><c> best</c><01:11:15.000><c> shape</c><01:11:15.300><c> possible</c> 01:11:15.649 --> 01:11:15.659 align:start position:0% better be in the best shape possible 01:11:15.659 --> 01:11:19.010 align:start position:0% better be in the best shape possible because<01:11:16.380><c> every</c><01:11:17.360><c> incremental</c><01:11:18.360><c> percentage</c><01:11:18.840><c> of</c> 01:11:19.010 --> 01:11:19.020 align:start position:0% because every incremental percentage of 01:11:19.020 --> 01:11:22.070 align:start position:0% because every incremental percentage of conversion<01:11:19.560><c> that</c><01:11:20.040><c> you</c><01:11:20.159><c> get</c><01:11:20.400><c> is</c><01:11:21.120><c> a</c><01:11:21.360><c> huge</c><01:11:21.719><c> bump</c> 01:11:22.070 --> 01:11:22.080 align:start position:0% conversion that you get is a huge bump 01:11:22.080 --> 01:11:23.930 align:start position:0% conversion that you get is a huge bump up<01:11:22.260><c> on</c><01:11:22.500><c> your</c><01:11:22.620><c> on</c><01:11:22.800><c> your</c><01:11:22.980><c> return</c><01:11:23.159><c> on</c><01:11:23.520><c> the</c><01:11:23.640><c> ads</c> 01:11:23.930 --> 01:11:23.940 align:start position:0% up on your on your return on the ads 01:11:23.940 --> 01:11:26.270 align:start position:0% up on your on your return on the ads you're<01:11:24.000><c> spending</c><01:11:24.420><c> on</c><01:11:24.540><c> so</c><01:11:25.440><c> you</c><01:11:25.920><c> know</c><01:11:26.040><c> if</c> 01:11:26.270 --> 01:11:26.280 align:start position:0% you're spending on so you know if 01:11:26.280 --> 01:11:28.189 align:start position:0% you're spending on so you know if possible<01:11:26.640><c> if</c><01:11:27.000><c> you</c><01:11:27.120><c> know</c><01:11:27.239><c> out</c><01:11:27.480><c> of</c><01:11:27.600><c> 10</c><01:11:27.719><c> products</c> 01:11:28.189 --> 01:11:28.199 align:start position:0% possible if you know out of 10 products 01:11:28.199 --> 01:11:30.890 align:start position:0% possible if you know out of 10 products this<01:11:28.500><c> one</c><01:11:28.679><c> is</c><01:11:28.920><c> your</c><01:11:29.280><c> best</c><01:11:29.520><c> seller</c><01:11:30.000><c> develop</c><01:11:30.719><c> a</c> 01:11:30.890 --> 01:11:30.900 align:start position:0% this one is your best seller develop a 01:11:30.900 --> 01:11:32.390 align:start position:0% this one is your best seller develop a dedicated<01:11:31.199><c> landing</c><01:11:31.620><c> page</c><01:11:31.800><c> for</c><01:11:31.920><c> it</c><01:11:32.159><c> is</c> 01:11:32.390 --> 01:11:32.400 align:start position:0% dedicated landing page for it is 01:11:32.400 --> 01:11:34.430 align:start position:0% dedicated landing page for it is multiple<01:11:32.760><c> apps</c><01:11:33.179><c> you</c><01:11:33.300><c> can</c><01:11:33.420><c> use</c><01:11:33.540><c> on</c><01:11:33.719><c> Shopify</c><01:11:34.199><c> to</c> 01:11:34.430 --> 01:11:34.440 align:start position:0% multiple apps you can use on Shopify to 01:11:34.440 --> 01:11:36.530 align:start position:0% multiple apps you can use on Shopify to develop<01:11:34.739><c> one</c><01:11:34.980><c> and</c><01:11:35.699><c> it's</c><01:11:36.060><c> going</c><01:11:36.179><c> to</c><01:11:36.300><c> be</c><01:11:36.420><c> worth</c> 01:11:36.530 --> 01:11:36.540 align:start position:0% develop one and it's going to be worth 01:11:36.540 --> 01:11:38.330 align:start position:0% develop one and it's going to be worth it<01:11:36.719><c> take</c><01:11:37.080><c> the</c><01:11:37.260><c> time</c><01:11:37.380><c> and</c><01:11:37.500><c> effort</c><01:11:37.800><c> to</c><01:11:37.920><c> develop</c><01:11:38.219><c> a</c> 01:11:38.330 --> 01:11:38.340 align:start position:0% it take the time and effort to develop a 01:11:38.340 --> 01:11:41.090 align:start position:0% it take the time and effort to develop a landing<01:11:38.699><c> page</c><01:11:38.880><c> for</c><01:11:39.239><c> that</c><01:11:39.480><c> product</c><01:11:39.719><c> only</c><01:11:40.199><c> do</c> 01:11:41.090 --> 01:11:41.100 align:start position:0% landing page for that product only do 01:11:41.100 --> 01:11:43.250 align:start position:0% landing page for that product only do that<01:11:41.219><c> frequently</c><01:11:41.580><c> as</c><01:11:41.760><c> questions</c><01:11:42.420><c> do</c><01:11:42.960><c> all</c><01:11:43.140><c> of</c> 01:11:43.250 --> 01:11:43.260 align:start position:0% that frequently as questions do all of 01:11:43.260 --> 01:11:45.590 align:start position:0% that frequently as questions do all of the<01:11:43.440><c> questions</c><01:11:43.560><c> you</c><01:11:44.159><c> know</c><01:11:44.219><c> videos</c><01:11:44.940><c> and</c><01:11:45.300><c> things</c> 01:11:45.590 --> 01:11:45.600 align:start position:0% the questions you know videos and things 01:11:45.600 --> 01:11:47.390 align:start position:0% the questions you know videos and things like<01:11:45.780><c> that</c><01:11:45.960><c> on</c><01:11:46.199><c> that</c><01:11:46.380><c> one</c><01:11:46.560><c> page</c> 01:11:47.390 --> 01:11:47.400 align:start position:0% like that on that one page 01:11:47.400 --> 01:11:49.610 align:start position:0% like that on that one page so<01:11:47.880><c> that</c><01:11:48.060><c> you</c><01:11:48.300><c> bump</c><01:11:48.480><c> up</c><01:11:48.659><c> conversion</c><01:11:49.140><c> rates</c><01:11:49.380><c> for</c> 01:11:49.610 --> 01:11:49.620 align:start position:0% so that you bump up conversion rates for 01:11:49.620 --> 01:11:51.649 align:start position:0% so that you bump up conversion rates for that<01:11:49.980><c> one</c><01:11:50.280><c> product</c><01:11:50.460><c> itself</c><01:11:50.940><c> because</c><01:11:51.420><c> that's</c> 01:11:51.649 --> 01:11:51.659 align:start position:0% that one product itself because that's 01:11:51.659 --> 01:11:53.030 align:start position:0% that one product itself because that's where<01:11:51.840><c> you're</c><01:11:52.020><c> driving</c><01:11:52.199><c> most</c><01:11:52.500><c> of</c><01:11:52.679><c> your</c><01:11:52.739><c> paid</c> 01:11:53.030 --> 01:11:53.040 align:start position:0% where you're driving most of your paid 01:11:53.040 --> 01:11:54.950 align:start position:0% where you're driving most of your paid traffic<01:11:53.280><c> too</c><01:11:53.699><c> so</c><01:11:54.060><c> I</c><01:11:54.239><c> think</c><01:11:54.360><c> those</c><01:11:54.480><c> are</c><01:11:54.600><c> the</c><01:11:54.780><c> two</c> 01:11:54.950 --> 01:11:54.960 align:start position:0% traffic too so I think those are the two 01:11:54.960 --> 01:12:05.630 align:start position:0% traffic too so I think those are the two sort<01:11:55.260><c> of</c><01:11:55.320><c> big</c><01:11:55.440><c> things</c><01:11:55.620><c> for</c><01:11:55.860><c> me</c> 01:12:05.630 --> 01:12:05.640 align:start position:0% 01:12:05.640 --> 01:12:08.030 align:start position:0% past<01:12:05.940><c> couple</c><01:12:06.179><c> of</c><01:12:06.360><c> years</c><01:12:06.600><c> and</c><01:12:07.380><c> consumers</c><01:12:07.860><c> are</c> 01:12:08.030 --> 01:12:08.040 align:start position:0% past couple of years and consumers are 01:12:08.040 --> 01:12:09.530 align:start position:0% past couple of years and consumers are getting<01:12:08.280><c> a</c><01:12:08.460><c> little</c><01:12:08.580><c> bit</c><01:12:08.699><c> smarter</c><01:12:09.179><c> you</c><01:12:09.480><c> know</c> 01:12:09.530 --> 01:12:09.540 align:start position:0% getting a little bit smarter you know 01:12:09.540 --> 01:12:12.290 align:start position:0% getting a little bit smarter you know because<01:12:09.840><c> we</c><01:12:10.679><c> we</c><01:12:10.980><c> see</c><01:12:11.280><c> a</c><01:12:11.460><c> lot</c><01:12:11.580><c> of</c><01:12:11.699><c> drop</c><01:12:11.820><c> shipping</c> 01:12:12.290 --> 01:12:12.300 align:start position:0% because we we see a lot of drop shipping 01:12:12.300 --> 01:12:14.390 align:start position:0% because we we see a lot of drop shipping stores<01:12:12.480><c> and</c><01:12:13.020><c> it's</c><01:12:13.560><c> not</c><01:12:13.739><c> necessarily</c><01:12:14.100><c> A</c><01:12:14.219><c> Bad</c> 01:12:14.390 --> 01:12:14.400 align:start position:0% stores and it's not necessarily A Bad 01:12:14.400 --> 01:12:16.370 align:start position:0% stores and it's not necessarily A Bad Thing<01:12:14.580><c> the</c><01:12:14.760><c> products</c><01:12:15.120><c> aren't</c><01:12:15.360><c> bad</c><01:12:15.659><c> but</c><01:12:16.020><c> people</c> 01:12:16.370 --> 01:12:16.380 align:start position:0% Thing the products aren't bad but people 01:12:16.380 --> 01:12:18.410 align:start position:0% Thing the products aren't bad but people want<01:12:16.920><c> to</c><01:12:17.100><c> know</c><01:12:17.219><c> that</c><01:12:17.460><c> they're</c><01:12:17.699><c> like</c><01:12:18.060><c> they</c> 01:12:18.410 --> 01:12:18.420 align:start position:0% want to know that they're like they 01:12:18.420 --> 01:12:19.850 align:start position:0% want to know that they're like they almost<01:12:18.600><c> want</c><01:12:18.840><c> to</c><01:12:18.960><c> know</c><01:12:19.080><c> that</c><01:12:19.260><c> it's</c><01:12:19.380><c> not</c><01:12:19.560><c> a</c><01:12:19.739><c> drop</c> 01:12:19.850 --> 01:12:19.860 align:start position:0% almost want to know that it's not a drop 01:12:19.860 --> 01:12:21.530 align:start position:0% almost want to know that it's not a drop shipping<01:12:20.219><c> story</c><01:12:20.460><c> even</c><01:12:20.760><c> if</c><01:12:20.940><c> it</c><01:12:21.000><c> is</c><01:12:21.120><c> so</c><01:12:21.360><c> they</c> 01:12:21.530 --> 01:12:21.540 align:start position:0% shipping story even if it is so they 01:12:21.540 --> 01:12:23.390 align:start position:0% shipping story even if it is so they want<01:12:21.659><c> that</c><01:12:21.960><c> story</c><01:12:22.140><c> behind</c><01:12:22.620><c> it</c><01:12:22.739><c> they</c><01:12:23.040><c> want</c><01:12:23.159><c> the</c> 01:12:23.390 --> 01:12:23.400 align:start position:0% want that story behind it they want the 01:12:23.400 --> 01:12:26.209 align:start position:0% want that story behind it they want the media<01:12:23.760><c> they</c><01:12:24.060><c> want</c><01:12:24.239><c> it</c><01:12:24.420><c> to</c><01:12:24.600><c> look</c><01:12:24.840><c> clean</c><01:12:25.620><c> and</c><01:12:26.040><c> and</c> 01:12:26.209 --> 01:12:26.219 align:start position:0% media they want it to look clean and and 01:12:26.219 --> 01:12:27.770 align:start position:0% media they want it to look clean and and trustworthy 01:12:27.770 --> 01:12:27.780 align:start position:0% trustworthy 01:12:27.780 --> 01:12:29.209 align:start position:0% trustworthy um<01:12:27.900><c> and</c><01:12:28.140><c> I</c><01:12:28.440><c> think</c><01:12:28.560><c> that's</c><01:12:28.739><c> that's</c><01:12:28.920><c> a</c><01:12:29.100><c> really</c> 01:12:29.209 --> 01:12:29.219 align:start position:0% um and I think that's that's a really 01:12:29.219 --> 01:12:32.330 align:start position:0% um and I think that's that's a really good<01:12:29.460><c> point</c><01:12:29.699><c> for</c><01:12:30.239><c> sure</c><01:12:30.420><c> yeah</c><01:12:30.900><c> yeah</c><01:12:31.260><c> and</c><01:12:31.739><c> hiromi</c> 01:12:32.330 --> 01:12:32.340 align:start position:0% good point for sure yeah yeah and hiromi 01:12:32.340 --> 01:12:34.850 align:start position:0% good point for sure yeah yeah and hiromi are<01:12:32.460><c> you</c><01:12:32.580><c> there</c><01:12:32.880><c> do</c><01:12:33.480><c> you</c><01:12:33.659><c> have</c><01:12:33.840><c> any</c><01:12:34.080><c> advice</c><01:12:34.500><c> for</c> 01:12:34.850 --> 01:12:34.860 align:start position:0% are you there do you have any advice for 01:12:34.860 --> 01:12:37.850 align:start position:0% are you there do you have any advice for almogens<01:12:35.580><c> on</c><01:12:36.000><c> customer</c><01:12:36.300><c> experience</c> 01:12:37.850 --> 01:12:37.860 align:start position:0% almogens on customer experience 01:12:37.860 --> 01:12:40.310 align:start position:0% almogens on customer experience yeah<01:12:38.460><c> so</c><01:12:38.699><c> definitely</c><01:12:39.120><c> on</c><01:12:39.540><c> the</c><01:12:39.719><c> shipping</c><01:12:40.080><c> side</c> 01:12:40.310 --> 01:12:40.320 align:start position:0% yeah so definitely on the shipping side 01:12:40.320 --> 01:12:42.470 align:start position:0% yeah so definitely on the shipping side of<01:12:40.560><c> things</c><01:12:40.800><c> I</c><01:12:41.159><c> would</c><01:12:41.640><c> um</c><01:12:41.699><c> you</c><01:12:41.880><c> know</c><01:12:41.940><c> one</c><01:12:42.179><c> of</c><01:12:42.300><c> the</c> 01:12:42.470 --> 01:12:42.480 align:start position:0% of things I would um you know one of the 01:12:42.480 --> 01:12:45.050 align:start position:0% of things I would um you know one of the best<01:12:42.659><c> advice</c><01:12:43.080><c> that</c><01:12:43.440><c> I</c><01:12:43.560><c> can</c><01:12:43.679><c> give</c><01:12:43.920><c> to</c><01:12:44.340><c> a</c><01:12:44.640><c> you</c> 01:12:45.050 --> 01:12:45.060 align:start position:0% best advice that I can give to a you 01:12:45.060 --> 01:12:47.209 align:start position:0% best advice that I can give to a you know<01:12:45.179><c> A</c><01:12:45.420><c> store</c><01:12:45.600><c> owner</c><01:12:46.020><c> uh</c><01:12:46.320><c> just</c><01:12:46.500><c> to</c><01:12:46.620><c> go</c><01:12:46.800><c> back</c><01:12:46.980><c> to</c> 01:12:47.209 --> 01:12:47.219 align:start position:0% know A store owner uh just to go back to 01:12:47.219 --> 01:12:49.550 align:start position:0% know A store owner uh just to go back to shashira's<01:12:47.880><c> point</c><01:12:47.940><c> about</c><01:12:48.179><c> building</c><01:12:48.719><c> you</c><01:12:49.500><c> know</c> 01:12:49.550 --> 01:12:49.560 align:start position:0% shashira's point about building you know 01:12:49.560 --> 01:12:52.010 align:start position:0% shashira's point about building you know trust<01:12:49.920><c> among</c><01:12:50.340><c> your</c><01:12:50.460><c> clients</c><01:12:50.940><c> is</c><01:12:51.179><c> to</c><01:12:51.659><c> have</c><01:12:51.840><c> a</c> 01:12:52.010 --> 01:12:52.020 align:start position:0% trust among your clients is to have a 01:12:52.020 --> 01:12:54.770 align:start position:0% trust among your clients is to have a very<01:12:52.140><c> transparent</c><01:12:52.800><c> shipping</c><01:12:53.280><c> policy</c><01:12:53.940><c> so</c> 01:12:54.770 --> 01:12:54.780 align:start position:0% very transparent shipping policy so 01:12:54.780 --> 01:12:56.750 align:start position:0% very transparent shipping policy so essentially<01:12:55.320><c> when</c><01:12:55.679><c> brands</c><01:12:56.100><c> are</c><01:12:56.159><c> buying</c><01:12:56.580><c> from</c> 01:12:56.750 --> 01:12:56.760 align:start position:0% essentially when brands are buying from 01:12:56.760 --> 01:12:58.610 align:start position:0% essentially when brands are buying from your<01:12:56.940><c> store</c><01:12:57.179><c> uh</c><01:12:57.600><c> what</c><01:12:57.719><c> will</c><01:12:57.900><c> surprise</c><01:12:58.260><c> you</c><01:12:58.440><c> is</c> 01:12:58.610 --> 01:12:58.620 align:start position:0% your store uh what will surprise you is 01:12:58.620 --> 01:13:00.770 align:start position:0% your store uh what will surprise you is that<01:12:58.920><c> you</c><01:12:59.340><c> know</c><01:12:59.400><c> like</c><01:12:59.580><c> most</c><01:12:59.880><c> customers</c><01:13:00.420><c> will</c> 01:13:00.770 --> 01:13:00.780 align:start position:0% that you know like most customers will 01:13:00.780 --> 01:13:02.689 align:start position:0% that you know like most customers will not<01:13:01.020><c> purchase</c><01:13:01.560><c> from</c><01:13:01.800><c> your</c><01:13:01.920><c> store</c><01:13:02.159><c> if</c><01:13:02.400><c> you</c><01:13:02.580><c> do</c> 01:13:02.689 --> 01:13:02.699 align:start position:0% not purchase from your store if you do 01:13:02.699 --> 01:13:04.729 align:start position:0% not purchase from your store if you do not<01:13:02.820><c> have</c><01:13:03.000><c> a</c><01:13:03.179><c> transparent</c><01:13:03.719><c> shipping</c><01:13:04.260><c> policy</c> 01:13:04.729 --> 01:13:04.739 align:start position:0% not have a transparent shipping policy 01:13:04.739 --> 01:13:07.310 align:start position:0% not have a transparent shipping policy right<01:13:05.040><c> so</c><01:13:05.940><c> definitely</c><01:13:06.300><c> one</c><01:13:06.659><c> of</c><01:13:06.719><c> the</c><01:13:06.840><c> ways</c><01:13:07.199><c> to</c> 01:13:07.310 --> 01:13:07.320 align:start position:0% right so definitely one of the ways to 01:13:07.320 --> 01:13:10.010 align:start position:0% right so definitely one of the ways to make<01:13:07.500><c> your</c><01:13:07.679><c> site</c><01:13:07.980><c> more</c><01:13:08.280><c> credible</c><01:13:08.699><c> is</c><01:13:09.420><c> to</c><01:13:09.659><c> offer</c> 01:13:10.010 --> 01:13:10.020 align:start position:0% make your site more credible is to offer 01:13:10.020 --> 01:13:13.010 align:start position:0% make your site more credible is to offer like<01:13:10.500><c> a</c><01:13:10.679><c> transparent</c><01:13:11.159><c> returns</c><01:13:11.760><c> policy</c><01:13:12.239><c> or</c><01:13:12.840><c> for</c> 01:13:13.010 --> 01:13:13.020 align:start position:0% like a transparent returns policy or for 01:13:13.020 --> 01:13:14.630 align:start position:0% like a transparent returns policy or for the<01:13:13.199><c> customer</c><01:13:13.380><c> to</c><01:13:13.679><c> be</c><01:13:13.860><c> able</c><01:13:13.980><c> to</c><01:13:14.159><c> return</c><01:13:14.340><c> the</c> 01:13:14.630 --> 01:13:14.640 align:start position:0% the customer to be able to return the 01:13:14.640 --> 01:13:16.490 align:start position:0% the customer to be able to return the item<01:13:14.940><c> if</c><01:13:15.120><c> they</c><01:13:15.300><c> are</c><01:13:15.420><c> not</c><01:13:15.540><c> happy</c><01:13:15.780><c> with</c><01:13:16.080><c> it</c><01:13:16.320><c> so</c> 01:13:16.490 --> 01:13:16.500 align:start position:0% item if they are not happy with it so 01:13:16.500 --> 01:13:18.350 align:start position:0% item if they are not happy with it so that's<01:13:16.800><c> one</c><01:13:17.040><c> of</c><01:13:17.159><c> the</c><01:13:17.280><c> advice</c><01:13:17.580><c> that</c><01:13:17.880><c> I</c><01:13:18.060><c> can</c><01:13:18.120><c> give</c> 01:13:18.350 --> 01:13:18.360 align:start position:0% that's one of the advice that I can give 01:13:18.360 --> 01:13:20.810 align:start position:0% that's one of the advice that I can give to<01:13:19.020><c> make</c><01:13:19.140><c> your</c><01:13:19.320><c> store</c><01:13:19.620><c> more</c><01:13:19.920><c> credible</c><01:13:20.280><c> and</c> 01:13:20.810 --> 01:13:20.820 align:start position:0% to make your store more credible and 01:13:20.820 --> 01:13:22.970 align:start position:0% to make your store more credible and more<01:13:21.120><c> appealing</c><01:13:21.540><c> to</c><01:13:21.780><c> a</c><01:13:21.900><c> consumer</c> 01:13:22.970 --> 01:13:22.980 align:start position:0% more appealing to a consumer 01:13:22.980 --> 01:13:25.250 align:start position:0% more appealing to a consumer and<01:13:23.640><c> one</c><01:13:23.820><c> I</c><01:13:24.179><c> don't</c><01:13:24.300><c> usually</c><01:13:24.600><c> buy</c><01:13:24.900><c> if</c><01:13:25.140><c> there's</c> 01:13:25.250 --> 01:13:25.260 align:start position:0% and one I don't usually buy if there's 01:13:25.260 --> 01:13:27.530 align:start position:0% and one I don't usually buy if there's not<01:13:25.500><c> a</c><01:13:25.739><c> clear</c><01:13:25.980><c> return</c><01:13:26.280><c> policy</c><01:13:26.880><c> so</c><01:13:27.239><c> that's</c> 01:13:27.530 --> 01:13:27.540 align:start position:0% not a clear return policy so that's 01:13:27.540 --> 01:13:30.350 align:start position:0% not a clear return policy so that's that's<01:13:27.840><c> super</c><01:13:28.080><c> valid</c><01:13:28.500><c> and</c><01:13:29.219><c> one</c><01:13:29.520><c> one</c><01:13:29.760><c> Nuance</c><01:13:30.179><c> I</c> 01:13:30.350 --> 01:13:30.360 align:start position:0% that's super valid and one one Nuance I 01:13:30.360 --> 01:13:31.610 align:start position:0% that's super valid and one one Nuance I was<01:13:30.480><c> just</c><01:13:30.600><c> going</c><01:13:30.719><c> to</c><01:13:30.780><c> point</c><01:13:30.960><c> out</c><01:13:31.140><c> one</c><01:13:31.500><c> small</c> 01:13:31.610 --> 01:13:31.620 align:start position:0% was just going to point out one small 01:13:31.620 --> 01:13:33.830 align:start position:0% was just going to point out one small thing<01:13:31.860><c> that</c><01:13:32.040><c> hiromi</c><01:13:32.580><c> mentioned</c><01:13:32.880><c> and</c><01:13:33.239><c> she</c><01:13:33.719><c> said</c> 01:13:33.830 --> 01:13:33.840 align:start position:0% thing that hiromi mentioned and she said 01:13:33.840 --> 01:13:36.410 align:start position:0% thing that hiromi mentioned and she said it<01:13:34.080><c> very</c><01:13:34.260><c> correctly</c><01:13:34.739><c> it's</c><01:13:35.699><c> be</c><01:13:35.940><c> transparent</c> 01:13:36.410 --> 01:13:36.420 align:start position:0% it very correctly it's be transparent 01:13:36.420 --> 01:13:37.790 align:start position:0% it very correctly it's be transparent about<01:13:36.540><c> your</c><01:13:36.719><c> shipping</c><01:13:37.140><c> policy</c><01:13:37.500><c> it</c><01:13:37.679><c> doesn't</c> 01:13:37.790 --> 01:13:37.800 align:start position:0% about your shipping policy it doesn't 01:13:37.800 --> 01:13:39.169 align:start position:0% about your shipping policy it doesn't mean<01:13:38.040><c> that</c><01:13:38.159><c> you</c><01:13:38.280><c> have</c><01:13:38.400><c> to</c><01:13:38.520><c> have</c><01:13:38.640><c> the</c><01:13:38.880><c> fastest</c> 01:13:39.169 --> 01:13:39.179 align:start position:0% mean that you have to have the fastest 01:13:39.179 --> 01:13:42.290 align:start position:0% mean that you have to have the fastest shipping<01:13:39.540><c> times</c><01:13:39.659><c> no</c><01:13:40.140><c> you</c><01:13:40.800><c> can</c><01:13:40.920><c> have</c><01:13:41.040><c> like</c><01:13:41.460><c> when</c> 01:13:42.290 --> 01:13:42.300 align:start position:0% shipping times no you can have like when 01:13:42.300 --> 01:13:44.930 align:start position:0% shipping times no you can have like when when<01:13:42.360><c> our</c><01:13:42.840><c> store</c><01:13:43.140><c> hit</c><01:13:43.380><c> seven</c><01:13:43.620><c> figures</c><01:13:44.100><c> we</c><01:13:44.760><c> did</c> 01:13:44.930 --> 01:13:44.940 align:start position:0% when our store hit seven figures we did 01:13:44.940 --> 01:13:47.149 align:start position:0% when our store hit seven figures we did it<01:13:45.060><c> with</c><01:13:45.239><c> two</c><01:13:45.420><c> to</c><01:13:45.600><c> four</c><01:13:45.780><c> week</c><01:13:45.960><c> shipping</c><01:13:46.380><c> times</c> 01:13:47.149 --> 01:13:47.159 align:start position:0% it with two to four week shipping times 01:13:47.159 --> 01:13:49.610 align:start position:0% it with two to four week shipping times but<01:13:47.760><c> we</c><01:13:48.179><c> were</c><01:13:48.300><c> super</c><01:13:48.600><c> transparent</c><01:13:49.260><c> about</c><01:13:49.440><c> it</c> 01:13:49.610 --> 01:13:49.620 align:start position:0% but we were super transparent about it 01:13:49.620 --> 01:13:51.830 align:start position:0% but we were super transparent about it like<01:13:49.980><c> on</c><01:13:50.340><c> on</c><01:13:50.460><c> the</c><01:13:50.699><c> product</c><01:13:50.820><c> description</c><01:13:51.360><c> the</c> 01:13:51.830 --> 01:13:51.840 align:start position:0% like on on the product description the 01:13:51.840 --> 01:13:52.970 align:start position:0% like on on the product description the first<01:13:51.960><c> thing</c><01:13:52.140><c> on</c><01:13:52.320><c> the</c><01:13:52.440><c> product</c><01:13:52.560><c> description</c> 01:13:52.970 --> 01:13:52.980 align:start position:0% first thing on the product description 01:13:52.980 --> 01:13:55.850 align:start position:0% first thing on the product description was<01:13:53.699><c> hey</c><01:13:54.000><c> shipping</c><01:13:54.480><c> is</c><01:13:54.600><c> two</c><01:13:54.719><c> to</c><01:13:54.900><c> four</c><01:13:55.080><c> weeks</c><01:13:55.380><c> on</c> 01:13:55.850 --> 01:13:55.860 align:start position:0% was hey shipping is two to four weeks on 01:13:55.860 --> 01:13:57.590 align:start position:0% was hey shipping is two to four weeks on the<01:13:55.980><c> checkout</c><01:13:56.280><c> page</c><01:13:56.640><c> again</c><01:13:56.940><c> shipping</c><01:13:57.420><c> is</c><01:13:57.480><c> two</c> 01:13:57.590 --> 01:13:57.600 align:start position:0% the checkout page again shipping is two 01:13:57.600 --> 01:13:58.970 align:start position:0% the checkout page again shipping is two to<01:13:57.719><c> four</c><01:13:57.840><c> weeks</c><01:13:58.140><c> in</c><01:13:58.260><c> the</c><01:13:58.380><c> email</c><01:13:58.500><c> they</c><01:13:58.800><c> get</c> 01:13:58.970 --> 01:13:58.980 align:start position:0% to four weeks in the email they get 01:13:58.980 --> 01:14:00.830 align:start position:0% to four weeks in the email they get shipping<01:13:59.520><c> is</c><01:13:59.580><c> two</c><01:13:59.760><c> to</c><01:13:59.880><c> four</c><01:14:00.000><c> weeks</c><01:14:00.300><c> so</c><01:14:00.540><c> if</c> 01:14:00.830 --> 01:14:00.840 align:start position:0% shipping is two to four weeks so if 01:14:00.840 --> 01:14:03.110 align:start position:0% shipping is two to four weeks so if people<01:14:01.080><c> are</c><01:14:01.560><c> aware</c><01:14:02.040><c> of</c><01:14:02.460><c> what</c><01:14:02.699><c> to</c><01:14:02.880><c> expect</c> 01:14:03.110 --> 01:14:03.120 align:start position:0% people are aware of what to expect 01:14:03.120 --> 01:14:05.570 align:start position:0% people are aware of what to expect you're<01:14:04.020><c> you'd</c><01:14:04.380><c> be</c><01:14:04.500><c> surprised</c><01:14:04.860><c> at</c><01:14:05.040><c> how</c><01:14:05.280><c> patient</c> 01:14:05.570 --> 01:14:05.580 align:start position:0% you're you'd be surprised at how patient 01:14:05.580 --> 01:14:07.970 align:start position:0% you're you'd be surprised at how patient they<01:14:05.820><c> can</c><01:14:05.940><c> be</c><01:14:06.120><c> we</c><01:14:06.780><c> tend</c><01:14:07.140><c> to</c><01:14:07.260><c> think</c><01:14:07.440><c> as</c><01:14:07.679><c> Amazon</c> 01:14:07.970 --> 01:14:07.980 align:start position:0% they can be we tend to think as Amazon 01:14:07.980 --> 01:14:10.370 align:start position:0% they can be we tend to think as Amazon buyers<01:14:08.580><c> that</c><01:14:08.940><c> you</c><01:14:09.239><c> know</c><01:14:09.300><c> if</c><01:14:09.719><c> it's</c><01:14:09.840><c> not</c><01:14:10.020><c> two-day</c> 01:14:10.370 --> 01:14:10.380 align:start position:0% buyers that you know if it's not two-day 01:14:10.380 --> 01:14:11.750 align:start position:0% buyers that you know if it's not two-day shipping<01:14:10.679><c> nobody</c><01:14:10.920><c> will</c><01:14:11.100><c> buy</c><01:14:11.219><c> from</c><01:14:11.460><c> me</c><01:14:11.580><c> no</c> 01:14:11.750 --> 01:14:11.760 align:start position:0% shipping nobody will buy from me no 01:14:11.760 --> 01:14:13.610 align:start position:0% shipping nobody will buy from me no people<01:14:12.000><c> will</c><01:14:12.239><c> buy</c><01:14:12.540><c> provided</c><01:14:13.199><c> they</c><01:14:13.320><c> see</c><01:14:13.440><c> the</c> 01:14:13.610 --> 01:14:13.620 align:start position:0% people will buy provided they see the 01:14:13.620 --> 01:14:16.550 align:start position:0% people will buy provided they see the value<01:14:13.800><c> in</c><01:14:13.980><c> the</c><01:14:14.100><c> product</c><01:14:14.760><c> and</c><01:14:15.420><c> if</c><01:14:15.840><c> you're</c><01:14:16.020><c> up</c><01:14:16.260><c> up</c> 01:14:16.550 --> 01:14:16.560 align:start position:0% value in the product and if you're up up 01:14:16.560 --> 01:14:18.470 align:start position:0% value in the product and if you're up up front<01:14:16.739><c> with</c><01:14:16.920><c> them</c><01:14:17.100><c> on</c><01:14:17.280><c> what</c><01:14:17.460><c> to</c><01:14:17.640><c> expect</c><01:14:17.820><c> and</c> 01:14:18.470 --> 01:14:18.480 align:start position:0% front with them on what to expect and 01:14:18.480 --> 01:14:20.030 align:start position:0% front with them on what to expect and you<01:14:18.600><c> keep</c><01:14:18.840><c> on</c><01:14:19.020><c> communicating</c><01:14:19.620><c> and</c><01:14:19.860><c> you're</c> 01:14:20.030 --> 01:14:20.040 align:start position:0% you keep on communicating and you're 01:14:20.040 --> 01:14:21.649 align:start position:0% you keep on communicating and you're open<01:14:20.219><c> with</c><01:14:20.460><c> the</c><01:14:20.580><c> channels</c><01:14:20.940><c> there</c> 01:14:21.649 --> 01:14:21.659 align:start position:0% open with the channels there 01:14:21.659 --> 01:14:24.350 align:start position:0% open with the channels there yeah<01:14:21.980><c> definitely</c><01:14:22.980><c> uh</c><01:14:23.520><c> just</c><01:14:23.699><c> to</c><01:14:23.820><c> add</c><01:14:24.000><c> on</c><01:14:24.179><c> to</c> 01:14:24.350 --> 01:14:24.360 align:start position:0% yeah definitely uh just to add on to 01:14:24.360 --> 01:14:26.030 align:start position:0% yeah definitely uh just to add on to this<01:14:24.600><c> point</c><01:14:24.780><c> about</c><01:14:25.199><c> you</c><01:14:25.500><c> know</c><01:14:25.560><c> like</c><01:14:25.739><c> being</c> 01:14:26.030 --> 01:14:26.040 align:start position:0% this point about you know like being 01:14:26.040 --> 01:14:27.590 align:start position:0% this point about you know like being transparent<01:14:26.580><c> about</c><01:14:26.760><c> your</c><01:14:27.000><c> shipping</c><01:14:27.420><c> lead</c> 01:14:27.590 --> 01:14:27.600 align:start position:0% transparent about your shipping lead 01:14:27.600 --> 01:14:30.649 align:start position:0% transparent about your shipping lead times<01:14:28.040><c> so</c><01:14:29.040><c> essentially</c><01:14:29.520><c> you</c><01:14:29.940><c> know</c><01:14:30.060><c> like</c><01:14:30.239><c> what</c> 01:14:30.649 --> 01:14:30.659 align:start position:0% times so essentially you know like what 01:14:30.659 --> 01:14:32.990 align:start position:0% times so essentially you know like what he<01:14:31.020><c> said</c><01:14:31.440><c> um</c><01:14:31.440><c> you</c><01:14:31.739><c> know</c><01:14:31.860><c> Amazon</c><01:14:32.100><c> and</c><01:14:32.520><c> these</c><01:14:32.820><c> big</c> 01:14:32.990 --> 01:14:33.000 align:start position:0% he said um you know Amazon and these big 01:14:33.000 --> 01:14:35.209 align:start position:0% he said um you know Amazon and these big box<01:14:33.239><c> retailers</c><01:14:33.900><c> have</c><01:14:34.140><c> kind</c><01:14:34.380><c> of</c><01:14:34.500><c> established</c><01:14:34.980><c> a</c> 01:14:35.209 --> 01:14:35.219 align:start position:0% box retailers have kind of established a 01:14:35.219 --> 01:14:37.729 align:start position:0% box retailers have kind of established a new<01:14:35.400><c> Norman</c><01:14:35.880><c> standard</c><01:14:36.360><c> for</c><01:14:36.960><c> shipping</c><01:14:37.380><c> right</c> 01:14:37.729 --> 01:14:37.739 align:start position:0% new Norman standard for shipping right 01:14:37.739 --> 01:14:40.070 align:start position:0% new Norman standard for shipping right so<01:14:38.219><c> customers</c><01:14:38.880><c> expect</c><01:14:39.239><c> to</c><01:14:39.600><c> know</c><01:14:39.719><c> when</c><01:14:39.900><c> their</c> 01:14:40.070 --> 01:14:40.080 align:start position:0% so customers expect to know when their 01:14:40.080 --> 01:14:41.990 align:start position:0% so customers expect to know when their goods<01:14:40.440><c> are</c><01:14:40.500><c> getting</c><01:14:40.739><c> to</c><01:14:40.980><c> them</c><01:14:41.159><c> or</c><01:14:41.460><c> to</c><01:14:41.699><c> expect</c> 01:14:41.990 --> 01:14:42.000 align:start position:0% goods are getting to them or to expect 01:14:42.000 --> 01:14:45.169 align:start position:0% goods are getting to them or to expect to<01:14:42.360><c> get</c><01:14:42.540><c> a</c><01:14:42.840><c> ID</c><01:14:43.320><c> so</c><01:14:44.100><c> even</c><01:14:44.280><c> though</c><01:14:44.580><c> you</c><01:14:44.880><c> know</c><01:14:44.940><c> as</c> 01:14:45.169 --> 01:14:45.179 align:start position:0% to get a ID so even though you know as 01:14:45.179 --> 01:14:46.669 align:start position:0% to get a ID so even though you know as he<01:14:45.360><c> mentioned</c><01:14:45.659><c> like</c><01:14:45.900><c> you</c><01:14:46.140><c> know</c><01:14:46.199><c> there</c><01:14:46.380><c> are</c><01:14:46.560><c> two</c> 01:14:46.669 --> 01:14:46.679 align:start position:0% he mentioned like you know there are two 01:14:46.679 --> 01:14:48.950 align:start position:0% he mentioned like you know there are two to<01:14:46.860><c> four</c><01:14:47.040><c> weeks</c><01:14:47.520><c> of</c><01:14:47.940><c> elite</c><01:14:48.360><c> time</c><01:14:48.540><c> for</c><01:14:48.780><c> the</c> 01:14:48.950 --> 01:14:48.960 align:start position:0% to four weeks of elite time for the 01:14:48.960 --> 01:14:51.169 align:start position:0% to four weeks of elite time for the customers<01:14:49.320><c> to</c><01:14:49.500><c> get</c><01:14:49.620><c> their</c><01:14:49.860><c> items</c><01:14:50.219><c> as</c><01:14:50.760><c> long</c><01:14:51.060><c> as</c> 01:14:51.169 --> 01:14:51.179 align:start position:0% customers to get their items as long as 01:14:51.179 --> 01:14:53.330 align:start position:0% customers to get their items as long as as<01:14:51.540><c> long</c><01:14:51.719><c> as</c><01:14:51.840><c> a</c><01:14:51.960><c> customer</c><01:14:52.140><c> anticipates</c><01:14:52.980><c> that</c> 01:14:53.330 --> 01:14:53.340 align:start position:0% as long as a customer anticipates that 01:14:53.340 --> 01:14:55.370 align:start position:0% as long as a customer anticipates that and<01:14:53.580><c> they</c><01:14:53.820><c> understand</c><01:14:54.000><c> that</c><01:14:54.420><c> that</c><01:14:54.960><c> is</c><01:14:55.199><c> like</c> 01:14:55.370 --> 01:14:55.380 align:start position:0% and they understand that that is like 01:14:55.380 --> 01:14:56.990 align:start position:0% and they understand that that is like how<01:14:55.620><c> long</c><01:14:55.739><c> the</c><01:14:55.920><c> product</c><01:14:56.100><c> is</c><01:14:56.400><c> going</c><01:14:56.580><c> to</c><01:14:56.699><c> take</c><01:14:56.820><c> to</c> 01:14:56.990 --> 01:14:57.000 align:start position:0% how long the product is going to take to 01:14:57.000 --> 01:14:59.209 align:start position:0% how long the product is going to take to reach<01:14:57.360><c> them</c><01:14:57.540><c> then</c><01:14:58.260><c> that</c><01:14:58.560><c> will</c><01:14:58.739><c> be</c><01:14:58.860><c> a</c><01:14:59.100><c> lot</c> 01:14:59.209 --> 01:14:59.219 align:start position:0% reach them then that will be a lot 01:14:59.219 --> 01:15:01.370 align:start position:0% reach them then that will be a lot better<01:14:59.460><c> of</c><01:15:00.000><c> a</c><01:15:00.179><c> way</c><01:15:00.360><c> to</c><01:15:00.540><c> communicate</c><01:15:01.020><c> to</c><01:15:01.199><c> the</c> 01:15:01.370 --> 01:15:01.380 align:start position:0% better of a way to communicate to the 01:15:01.380 --> 01:15:03.169 align:start position:0% better of a way to communicate to the customer<01:15:01.560><c> instead</c><01:15:02.100><c> of</c><01:15:02.219><c> them</c><01:15:02.400><c> having</c><01:15:02.640><c> to</c><01:15:02.940><c> reach</c> 01:15:03.169 --> 01:15:03.179 align:start position:0% customer instead of them having to reach 01:15:03.179 --> 01:15:06.169 align:start position:0% customer instead of them having to reach out<01:15:03.300><c> and</c><01:15:03.540><c> ask</c><01:15:03.780><c> you</c><01:15:03.960><c> where</c><01:15:04.620><c> is</c><01:15:04.800><c> my</c><01:15:04.980><c> order</c><01:15:05.100><c> right</c> 01:15:06.169 --> 01:15:06.179 align:start position:0% out and ask you where is my order right 01:15:06.179 --> 01:15:08.330 align:start position:0% out and ask you where is my order right um it<01:15:06.540><c> will</c><01:15:06.900><c> actually</c><01:15:07.080><c> reduce</c><01:15:07.679><c> the</c><01:15:07.920><c> amount</c><01:15:08.219><c> of</c> 01:15:08.330 --> 01:15:08.340 align:start position:0% um it will actually reduce the amount of 01:15:08.340 --> 01:15:09.830 align:start position:0% um it will actually reduce the amount of time<01:15:08.520><c> that</c><01:15:08.820><c> you're</c><01:15:08.940><c> spending</c><01:15:09.420><c> on</c><01:15:09.659><c> even</c> 01:15:09.830 --> 01:15:09.840 align:start position:0% time that you're spending on even 01:15:09.840 --> 01:15:13.010 align:start position:0% time that you're spending on even customer<01:15:10.320><c> support</c><01:15:10.920><c> and</c><01:15:11.760><c> even</c><01:15:11.940><c> like</c><01:15:12.300><c> have</c><01:15:12.780><c> a</c> 01:15:13.010 --> 01:15:13.020 align:start position:0% customer support and even like have a 01:15:13.020 --> 01:15:14.870 align:start position:0% customer support and even like have a like<01:15:13.380><c> a</c><01:15:13.560><c> better</c><01:15:13.679><c> customer</c><01:15:13.920><c> experience</c><01:15:14.520><c> to</c> 01:15:14.870 --> 01:15:14.880 align:start position:0% like a better customer experience to 01:15:14.880 --> 01:15:17.030 align:start position:0% like a better customer experience to retain<01:15:15.239><c> them</c><01:15:15.480><c> and</c><01:15:16.080><c> increase</c><01:15:16.260><c> your</c><01:15:16.620><c> customer</c> 01:15:17.030 --> 01:15:17.040 align:start position:0% retain them and increase your customer 01:15:17.040 --> 01:15:18.850 align:start position:0% retain them and increase your customer retention 01:15:18.850 --> 01:15:18.860 align:start position:0% retention 01:15:18.860 --> 01:15:21.709 align:start position:0% retention you<01:15:19.860><c> know</c><01:15:20.100><c> me</c><01:15:20.280><c> uh</c><01:15:20.699><c> another</c><01:15:20.940><c> question</c><01:15:21.239><c> for</c><01:15:21.600><c> you</c> 01:15:21.709 --> 01:15:21.719 align:start position:0% you know me uh another question for you 01:15:21.719 --> 01:15:25.729 align:start position:0% you know me uh another question for you you<01:15:22.500><c> talk</c><01:15:22.920><c> about</c><01:15:23.219><c> shipping</c><01:15:24.380><c> challenges</c><01:15:25.380><c> in</c> 01:15:25.729 --> 01:15:25.739 align:start position:0% you talk about shipping challenges in 01:15:25.739 --> 01:15:29.510 align:start position:0% you talk about shipping challenges in 2021<01:15:26.340><c> and</c><01:15:26.940><c> how</c><01:15:27.179><c> to</c><01:15:27.300><c> overcome</c><01:15:28.080><c> them</c><01:15:28.320><c> so</c><01:15:29.040><c> what</c><01:15:29.340><c> do</c> 01:15:29.510 --> 01:15:29.520 align:start position:0% 2021 and how to overcome them so what do 01:15:29.520 --> 01:15:31.189 align:start position:0% 2021 and how to overcome them so what do you<01:15:29.640><c> think</c><01:15:29.820><c> about</c><01:15:30.060><c> free</c><01:15:30.360><c> shipping</c><01:15:30.719><c> strategies</c> 01:15:31.189 --> 01:15:31.199 align:start position:0% you think about free shipping strategies 01:15:31.199 --> 01:15:34.669 align:start position:0% you think about free shipping strategies is<01:15:31.739><c> it</c><01:15:31.920><c> a</c><01:15:32.100><c> sustainable</c><01:15:32.460><c> way</c><01:15:32.820><c> to</c><01:15:33.000><c> boost</c><01:15:33.239><c> sales</c> 01:15:34.669 --> 01:15:34.679 align:start position:0% is it a sustainable way to boost sales 01:15:34.679 --> 01:15:37.370 align:start position:0% is it a sustainable way to boost sales yes<01:15:35.159><c> so</c><01:15:35.460><c> definitely</c><01:15:35.880><c> uh</c><01:15:36.480><c> for</c><01:15:36.659><c> free</c><01:15:36.960><c> shipping</c> 01:15:37.370 --> 01:15:37.380 align:start position:0% yes so definitely uh for free shipping 01:15:37.380 --> 01:15:40.370 align:start position:0% yes so definitely uh for free shipping strategies<01:15:38.460><c> um</c><01:15:38.520><c> at</c><01:15:38.760><c> easyship</c><01:15:39.360><c> uh</c><01:15:40.140><c> we</c> 01:15:40.370 --> 01:15:40.380 align:start position:0% strategies um at easyship uh we 01:15:40.380 --> 01:15:42.169 align:start position:0% strategies um at easyship uh we definitely<01:15:40.679><c> think</c><01:15:40.920><c> offering</c><01:15:41.520><c> free</c><01:15:41.760><c> shipping</c> 01:15:42.169 --> 01:15:42.179 align:start position:0% definitely think offering free shipping 01:15:42.179 --> 01:15:45.470 align:start position:0% definitely think offering free shipping in<01:15:42.480><c> this</c><01:15:42.659><c> era</c><01:15:43.020><c> makes</c><01:15:43.380><c> sense</c><01:15:43.739><c> because</c><01:15:44.520><c> once</c> 01:15:45.470 --> 01:15:45.480 align:start position:0% in this era makes sense because once 01:15:45.480 --> 01:15:47.570 align:start position:0% in this era makes sense because once again<01:15:45.600><c> as</c><01:15:45.840><c> I</c><01:15:46.020><c> mentioned</c><01:15:46.380><c> Amazon</c><01:15:46.739><c> and</c><01:15:47.219><c> several</c> 01:15:47.570 --> 01:15:47.580 align:start position:0% again as I mentioned Amazon and several 01:15:47.580 --> 01:15:50.090 align:start position:0% again as I mentioned Amazon and several big<01:15:47.820><c> box</c><01:15:48.120><c> retailers</c><01:15:48.900><c> have</c><01:15:49.199><c> normalized</c><01:15:49.860><c> this</c> 01:15:50.090 --> 01:15:50.100 align:start position:0% big box retailers have normalized this 01:15:50.100 --> 01:15:52.729 align:start position:0% big box retailers have normalized this incentive<01:15:50.580><c> right</c><01:15:50.940><c> so</c><01:15:51.719><c> one</c><01:15:52.080><c> thing</c><01:15:52.380><c> that</c><01:15:52.560><c> you're</c> 01:15:52.729 --> 01:15:52.739 align:start position:0% incentive right so one thing that you're 01:15:52.739 --> 01:15:55.430 align:start position:0% incentive right so one thing that you're gonna<01:15:52.920><c> find</c><01:15:53.280><c> or</c><01:15:53.699><c> do</c><01:15:54.000><c> our</c><01:15:54.239><c> research</c><01:15:54.540><c> is</c><01:15:54.719><c> that</c><01:15:54.960><c> 23</c> 01:15:55.430 --> 01:15:55.440 align:start position:0% gonna find or do our research is that 23 01:15:55.440 --> 01:15:58.189 align:start position:0% gonna find or do our research is that 23 of<01:15:55.980><c> customers</c><01:15:56.520><c> actually</c><01:15:57.300><c> expect</c><01:15:57.780><c> free</c> 01:15:58.189 --> 01:15:58.199 align:start position:0% of customers actually expect free 01:15:58.199 --> 01:15:59.930 align:start position:0% of customers actually expect free shipping<01:15:58.560><c> at</c><01:15:58.800><c> checkout</c><01:15:59.159><c> if</c><01:15:59.460><c> not</c><01:15:59.640><c> they're</c> 01:15:59.930 --> 01:15:59.940 align:start position:0% shipping at checkout if not they're 01:15:59.940 --> 01:16:01.970 align:start position:0% shipping at checkout if not they're gonna<01:16:00.179><c> turn</c><01:16:00.600><c> away</c><01:16:00.780><c> and</c><01:16:01.020><c> go</c><01:16:01.199><c> to</c><01:16:01.320><c> another</c><01:16:01.500><c> store</c> 01:16:01.970 --> 01:16:01.980 align:start position:0% gonna turn away and go to another store 01:16:01.980 --> 01:16:04.910 align:start position:0% gonna turn away and go to another store right<01:16:02.460><c> so</c><01:16:03.360><c> especially</c><01:16:03.840><c> during</c><01:16:04.260><c> you</c><01:16:04.620><c> know</c><01:16:04.739><c> like</c> 01:16:04.910 --> 01:16:04.920 align:start position:0% right so especially during you know like 01:16:04.920 --> 01:16:06.649 align:start position:0% right so especially during you know like Peak<01:16:05.400><c> seasons</c><01:16:05.880><c> and</c><01:16:06.120><c> during</c><01:16:06.300><c> the</c><01:16:06.480><c> holiday</c> 01:16:06.649 --> 01:16:06.659 align:start position:0% Peak seasons and during the holiday 01:16:06.659 --> 01:16:10.010 align:start position:0% Peak seasons and during the holiday seasons<01:16:07.320><c> this</c><01:16:07.620><c> is</c><01:16:07.739><c> a</c><01:16:07.980><c> must</c><01:16:08.159><c> as</c><01:16:08.820><c> many</c><01:16:09.060><c> customers</c> 01:16:10.010 --> 01:16:10.020 align:start position:0% seasons this is a must as many customers 01:16:10.020 --> 01:16:11.990 align:start position:0% seasons this is a must as many customers are<01:16:10.260><c> truly</c><01:16:10.620><c> in</c><01:16:10.739><c> purchase</c><01:16:11.159><c> mode</c><01:16:11.340><c> so</c><01:16:11.699><c> they're</c> 01:16:11.990 --> 01:16:12.000 align:start position:0% are truly in purchase mode so they're 01:16:12.000 --> 01:16:14.149 align:start position:0% are truly in purchase mode so they're much<01:16:12.540><c> more</c><01:16:12.659><c> willing</c><01:16:13.020><c> to</c><01:16:13.199><c> justify</c><01:16:13.739><c> these</c> 01:16:14.149 --> 01:16:14.159 align:start position:0% much more willing to justify these 01:16:14.159 --> 01:16:16.850 align:start position:0% much more willing to justify these purchases<01:16:14.640><c> when</c><01:16:14.940><c> there</c><01:16:15.120><c> is</c><01:16:15.300><c> free</c><01:16:15.480><c> shipping</c><01:16:15.900><c> so</c> 01:16:16.850 --> 01:16:16.860 align:start position:0% purchases when there is free shipping so 01:16:16.860 --> 01:16:20.090 align:start position:0% purchases when there is free shipping so as<01:16:17.699><c> a</c><01:16:17.940><c> shipping</c><01:16:18.300><c> strategy</c><01:16:18.840><c> a</c><01:16:19.500><c> couple</c><01:16:19.679><c> of</c><01:16:19.800><c> ways</c> 01:16:20.090 --> 01:16:20.100 align:start position:0% as a shipping strategy a couple of ways 01:16:20.100 --> 01:16:21.950 align:start position:0% as a shipping strategy a couple of ways to<01:16:20.159><c> determine</c><01:16:20.580><c> the</c><01:16:20.760><c> best</c><01:16:20.940><c> way</c><01:16:21.120><c> to</c><01:16:21.360><c> offer</c><01:16:21.719><c> this</c> 01:16:21.950 --> 01:16:21.960 align:start position:0% to determine the best way to offer this 01:16:21.960 --> 01:16:24.169 align:start position:0% to determine the best way to offer this is<01:16:22.260><c> the</c><01:16:22.560><c> best</c><01:16:22.980><c> know</c><01:16:23.219><c> your</c><01:16:23.460><c> average</c><01:16:23.760><c> order</c> 01:16:24.169 --> 01:16:24.179 align:start position:0% is the best know your average order 01:16:24.179 --> 01:16:26.450 align:start position:0% is the best know your average order value<01:16:24.900><c> the</c><01:16:25.500><c> second</c><01:16:25.679><c> will</c><01:16:25.980><c> be</c><01:16:26.100><c> the</c><01:16:26.280><c> product</c> 01:16:26.450 --> 01:16:26.460 align:start position:0% value the second will be the product 01:16:26.460 --> 01:16:28.490 align:start position:0% value the second will be the product margins<01:16:27.120><c> and</c><01:16:27.360><c> the</c><01:16:27.480><c> third</c><01:16:27.600><c> will</c><01:16:27.900><c> be</c><01:16:28.020><c> the</c><01:16:28.260><c> actual</c> 01:16:28.490 --> 01:16:28.500 align:start position:0% margins and the third will be the actual 01:16:28.500 --> 01:16:30.770 align:start position:0% margins and the third will be the actual shipping<01:16:28.980><c> cost</c><01:16:29.159><c> and</c><01:16:30.000><c> from</c><01:16:30.239><c> there</c><01:16:30.420><c> you</c><01:16:30.719><c> can</c> 01:16:30.770 --> 01:16:30.780 align:start position:0% shipping cost and from there you can 01:16:30.780 --> 01:16:32.870 align:start position:0% shipping cost and from there you can easily<01:16:31.260><c> make</c><01:16:31.500><c> the</c><01:16:31.679><c> promotion</c><01:16:32.100><c> happen</c><01:16:32.400><c> by</c> 01:16:32.870 --> 01:16:32.880 align:start position:0% easily make the promotion happen by 01:16:32.880 --> 01:16:34.430 align:start position:0% easily make the promotion happen by maybe<01:16:33.120><c> offering</c><01:16:33.659><c> free</c><01:16:33.900><c> shipping</c><01:16:34.260><c> for</c><01:16:34.380><c> your</c> 01:16:34.430 --> 01:16:34.440 align:start position:0% maybe offering free shipping for your 01:16:34.440 --> 01:16:37.430 align:start position:0% maybe offering free shipping for your most<01:16:34.620><c> popular</c><01:16:35.280><c> products</c><01:16:36.060><c> and</c><01:16:36.780><c> one</c><01:16:37.020><c> thing</c><01:16:37.140><c> that</c> 01:16:37.430 --> 01:16:37.440 align:start position:0% most popular products and one thing that 01:16:37.440 --> 01:16:40.189 align:start position:0% most popular products and one thing that at<01:16:37.679><c> easyship</c><01:16:38.219><c> that</c><01:16:38.640><c> we</c><01:16:38.880><c> do</c><01:16:39.060><c> is</c><01:16:39.659><c> that</c><01:16:39.840><c> we</c> 01:16:40.189 --> 01:16:40.199 align:start position:0% at easyship that we do is that we 01:16:40.199 --> 01:16:42.110 align:start position:0% at easyship that we do is that we actually<01:16:40.380><c> suggested</c><01:16:41.280><c> that</c><01:16:41.520><c> clients</c><01:16:41.760><c> why</c><01:16:41.940><c> not</c> 01:16:42.110 --> 01:16:42.120 align:start position:0% actually suggested that clients why not 01:16:42.120 --> 01:16:44.030 align:start position:0% actually suggested that clients why not you<01:16:42.360><c> incorporate</c><01:16:43.020><c> the</c><01:16:43.320><c> price</c><01:16:43.440><c> of</c><01:16:43.679><c> shipping</c> 01:16:44.030 --> 01:16:44.040 align:start position:0% you incorporate the price of shipping 01:16:44.040 --> 01:16:45.890 align:start position:0% you incorporate the price of shipping into<01:16:44.280><c> the</c><01:16:44.460><c> listing</c><01:16:44.820><c> price</c><01:16:45.000><c> of</c><01:16:45.239><c> your</c><01:16:45.480><c> item</c> 01:16:45.890 --> 01:16:45.900 align:start position:0% into the listing price of your item 01:16:45.900 --> 01:16:48.649 align:start position:0% into the listing price of your item right<01:16:46.260><c> or</c><01:16:47.159><c> let's</c><01:16:47.520><c> just</c><01:16:47.699><c> say</c><01:16:48.179><c> um</c><01:16:48.179><c> you</c><01:16:48.360><c> know</c><01:16:48.480><c> for</c> 01:16:48.649 --> 01:16:48.659 align:start position:0% right or let's just say um you know for 01:16:48.659 --> 01:16:51.350 align:start position:0% right or let's just say um you know for Shopify<01:16:49.199><c> at</c><01:16:49.980><c> the</c><01:16:50.280><c> shipping</c><01:16:50.640><c> tab</c><01:16:50.880><c> you</c><01:16:51.239><c> can</c> 01:16:51.350 --> 01:16:51.360 align:start position:0% Shopify at the shipping tab you can 01:16:51.360 --> 01:16:53.270 align:start position:0% Shopify at the shipping tab you can actually<01:16:51.540><c> add</c><01:16:51.840><c> in</c><01:16:52.020><c> a</c><01:16:52.260><c> percentage</c><01:16:52.679><c> to</c><01:16:52.920><c> mark</c><01:16:53.100><c> up</c> 01:16:53.270 --> 01:16:53.280 align:start position:0% actually add in a percentage to mark up 01:16:53.280 --> 01:16:55.250 align:start position:0% actually add in a percentage to mark up your<01:16:53.520><c> shipping</c><01:16:53.880><c> rates</c><01:16:54.179><c> so</c><01:16:54.719><c> that</c><01:16:54.900><c> you're</c><01:16:55.020><c> not</c> 01:16:55.250 --> 01:16:55.260 align:start position:0% your shipping rates so that you're not 01:16:55.260 --> 01:16:57.950 align:start position:0% your shipping rates so that you're not covering<01:16:55.739><c> everything</c><01:16:55.980><c> as</c><01:16:56.400><c> a</c><01:16:56.580><c> whole</c><01:16:56.699><c> so</c><01:16:57.600><c> these</c> 01:16:57.950 --> 01:16:57.960 align:start position:0% covering everything as a whole so these 01:16:57.960 --> 01:16:59.810 align:start position:0% covering everything as a whole so these are<01:16:58.020><c> things</c><01:16:58.380><c> that</c><01:16:58.620><c> you</c><01:16:58.800><c> can</c><01:16:58.920><c> incorporate</c><01:16:59.580><c> to</c> 01:16:59.810 --> 01:16:59.820 align:start position:0% are things that you can incorporate to 01:16:59.820 --> 01:17:02.330 align:start position:0% are things that you can incorporate to maybe<01:17:00.060><c> make</c><01:17:00.360><c> free</c><01:17:00.600><c> shipping</c><01:17:01.020><c> happen</c><01:17:01.340><c> and</c> 01:17:02.330 --> 01:17:02.340 align:start position:0% maybe make free shipping happen and 01:17:02.340 --> 01:17:04.250 align:start position:0% maybe make free shipping happen and another<01:17:02.580><c> cool</c><01:17:03.000><c> way</c><01:17:03.300><c> that</c><01:17:03.480><c> you</c><01:17:03.659><c> can</c><01:17:03.719><c> do</c><01:17:03.900><c> it</c><01:17:04.020><c> is</c> 01:17:04.250 --> 01:17:04.260 align:start position:0% another cool way that you can do it is 01:17:04.260 --> 01:17:05.810 align:start position:0% another cool way that you can do it is to<01:17:04.440><c> actually</c><01:17:04.620><c> do</c><01:17:04.920><c> minimum</c><01:17:05.400><c> shipping</c> 01:17:05.810 --> 01:17:05.820 align:start position:0% to actually do minimum shipping 01:17:05.820 --> 01:17:08.689 align:start position:0% to actually do minimum shipping thresholds<01:17:06.480><c> so</c><01:17:07.140><c> through</c><01:17:07.380><c> our</c><01:17:07.620><c> platform</c><01:17:08.040><c> we</c> 01:17:08.689 --> 01:17:08.699 align:start position:0% thresholds so through our platform we 01:17:08.699 --> 01:17:10.790 align:start position:0% thresholds so through our platform we actually<01:17:08.880><c> allow</c><01:17:09.239><c> customers</c><01:17:09.780><c> to</c><01:17:10.080><c> let's</c><01:17:10.320><c> say</c><01:17:10.500><c> if</c> 01:17:10.790 --> 01:17:10.800 align:start position:0% actually allow customers to let's say if 01:17:10.800 --> 01:17:13.370 align:start position:0% actually allow customers to let's say if a<01:17:10.920><c> customer</c><01:17:11.100><c> buys</c><01:17:11.760><c> fifty</c><01:17:12.540><c> dollars</c><01:17:12.719><c> worth</c><01:17:13.020><c> of</c><01:17:13.260><c> a</c> 01:17:13.370 --> 01:17:13.380 align:start position:0% a customer buys fifty dollars worth of a 01:17:13.380 --> 01:17:16.250 align:start position:0% a customer buys fifty dollars worth of a product<01:17:13.500><c> we</c><01:17:14.040><c> offer</c><01:17:14.340><c> shipping</c><01:17:14.820><c> so</c><01:17:15.600><c> the</c><01:17:16.020><c> the</c> 01:17:16.250 --> 01:17:16.260 align:start position:0% product we offer shipping so the the 01:17:16.260 --> 01:17:18.110 align:start position:0% product we offer shipping so the the client<01:17:16.620><c> essentially</c><01:17:17.100><c> you</c><01:17:17.400><c> know</c><01:17:17.460><c> offers</c><01:17:17.880><c> that</c> 01:17:18.110 --> 01:17:18.120 align:start position:0% client essentially you know offers that 01:17:18.120 --> 01:17:20.090 align:start position:0% client essentially you know offers that on<01:17:18.360><c> their</c><01:17:18.540><c> site</c><01:17:18.780><c> you</c><01:17:19.080><c> know</c><01:17:19.140><c> provides</c><01:17:19.679><c> this</c><01:17:19.920><c> you</c> 01:17:20.090 --> 01:17:20.100 align:start position:0% on their site you know provides this you 01:17:20.100 --> 01:17:22.250 align:start position:0% on their site you know provides this you know<01:17:20.219><c> promotion</c><01:17:20.760><c> and</c><01:17:21.480><c> this</c><01:17:21.659><c> is</c><01:17:21.780><c> a</c><01:17:21.960><c> very</c><01:17:22.080><c> good</c> 01:17:22.250 --> 01:17:22.260 align:start position:0% know promotion and this is a very good 01:17:22.260 --> 01:17:24.470 align:start position:0% know promotion and this is a very good way<01:17:22.560><c> for</c><01:17:22.860><c> you</c><01:17:23.159><c> as</c><01:17:23.400><c> an</c><01:17:23.580><c> e-commerce</c><01:17:24.060><c> seller</c><01:17:24.360><c> to</c> 01:17:24.470 --> 01:17:24.480 align:start position:0% way for you as an e-commerce seller to 01:17:24.480 --> 01:17:27.229 align:start position:0% way for you as an e-commerce seller to validate<01:17:25.020><c> free</c><01:17:25.260><c> shipping</c><01:17:25.679><c> because</c> 01:17:27.229 --> 01:17:27.239 align:start position:0% validate free shipping because 01:17:27.239 --> 01:17:29.090 align:start position:0% validate free shipping because um not<01:17:28.140><c> only</c><01:17:28.199><c> does</c><01:17:28.440><c> the</c><01:17:28.679><c> promotion</c> 01:17:29.090 --> 01:17:29.100 align:start position:0% um not only does the promotion 01:17:29.100 --> 01:17:31.070 align:start position:0% um not only does the promotion incentivize<01:17:29.940><c> the</c><01:17:30.179><c> customer</c><01:17:30.360><c> to</c><01:17:30.719><c> purchase</c> 01:17:31.070 --> 01:17:31.080 align:start position:0% incentivize the customer to purchase 01:17:31.080 --> 01:17:33.649 align:start position:0% incentivize the customer to purchase more<01:17:31.380><c> it</c><01:17:32.040><c> increases</c><01:17:32.520><c> your</c><01:17:32.880><c> average</c><01:17:33.060><c> revenue</c> 01:17:33.649 --> 01:17:33.659 align:start position:0% more it increases your average revenue 01:17:33.659 --> 01:17:36.050 align:start position:0% more it increases your average revenue per<01:17:33.960><c> order</c><01:17:34.140><c> and</c><01:17:34.380><c> also</c><01:17:34.560><c> justifies</c><01:17:35.520><c> the</c><01:17:35.760><c> amount</c> 01:17:36.050 --> 01:17:36.060 align:start position:0% per order and also justifies the amount 01:17:36.060 --> 01:17:37.850 align:start position:0% per order and also justifies the amount you're<01:17:36.239><c> spending</c><01:17:36.659><c> on</c><01:17:36.840><c> shipping</c><01:17:37.260><c> when</c> 01:17:37.850 --> 01:17:37.860 align:start position:0% you're spending on shipping when 01:17:37.860 --> 01:17:44.510 align:start position:0% you're spending on shipping when customers<01:17:38.280><c> meet</c><01:17:38.520><c> this</c><01:17:38.760><c> threshold</c> 01:17:44.510 --> 01:17:44.520 align:start position:0% 01:17:44.520 --> 01:17:46.310 align:start position:0% I<01:17:45.060><c> completely</c><01:17:45.360><c> agree</c><01:17:45.659><c> with</c><01:17:45.780><c> the</c><01:17:45.900><c> second</c><01:17:46.080><c> Point</c> 01:17:46.310 --> 01:17:46.320 align:start position:0% I completely agree with the second Point 01:17:46.320 --> 01:17:47.750 align:start position:0% I completely agree with the second Point by<01:17:46.560><c> the</c><01:17:46.739><c> way</c><01:17:46.739><c> sorry</c><01:17:47.040><c> about</c><01:17:47.159><c> sorry</c><01:17:47.400><c> about</c><01:17:47.520><c> that</c> 01:17:47.750 --> 01:17:47.760 align:start position:0% by the way sorry about sorry about that 01:17:47.760 --> 01:17:50.149 align:start position:0% by the way sorry about sorry about that the<01:17:48.360><c> the</c><01:17:48.480><c> second</c><01:17:48.780><c> point</c><01:17:48.960><c> that</c><01:17:49.260><c> hiromi</c> 01:17:50.149 --> 01:17:50.159 align:start position:0% the the second point that hiromi 01:17:50.159 --> 01:17:52.070 align:start position:0% the the second point that hiromi mentioned<01:17:50.460><c> that's</c><01:17:50.820><c> exactly</c><01:17:51.239><c> what</c><01:17:51.480><c> we</c><01:17:51.600><c> do</c><01:17:51.900><c> on</c> 01:17:52.070 --> 01:17:52.080 align:start position:0% mentioned that's exactly what we do on 01:17:52.080 --> 01:17:54.470 align:start position:0% mentioned that's exactly what we do on our<01:17:52.199><c> Stores</c><01:17:52.920><c> um</c><01:17:53.040><c> initially</c><01:17:53.460><c> we</c><01:17:54.060><c> started</c><01:17:54.420><c> off</c> 01:17:54.470 --> 01:17:54.480 align:start position:0% our Stores um initially we started off 01:17:54.480 --> 01:17:56.630 align:start position:0% our Stores um initially we started off testing<01:17:54.900><c> free</c><01:17:55.140><c> shipping</c><01:17:55.500><c> for</c><01:17:55.620><c> everybody</c><01:17:55.800><c> and</c> 01:17:56.630 --> 01:17:56.640 align:start position:0% testing free shipping for everybody and 01:17:56.640 --> 01:17:59.270 align:start position:0% testing free shipping for everybody and yes<01:17:56.820><c> that's</c><01:17:57.300><c> the</c><01:17:57.780><c> best</c><01:17:57.900><c> way</c><01:17:58.080><c> to</c><01:17:58.320><c> to</c><01:17:58.620><c> boost</c><01:17:59.040><c> your</c> 01:17:59.270 --> 01:17:59.280 align:start position:0% yes that's the best way to to boost your 01:17:59.280 --> 01:18:01.970 align:start position:0% yes that's the best way to to boost your to<01:17:59.580><c> maximize</c><01:18:00.179><c> your</c><01:18:00.360><c> conversion</c><01:18:00.840><c> rates</c><01:18:01.140><c> but</c><01:18:01.860><c> at</c> 01:18:01.970 --> 01:18:01.980 align:start position:0% to maximize your conversion rates but at 01:18:01.980 --> 01:18:03.470 align:start position:0% to maximize your conversion rates but at the<01:18:02.100><c> end</c><01:18:02.219><c> of</c><01:18:02.280><c> the</c><01:18:02.400><c> day</c><01:18:02.460><c> we</c><01:18:02.940><c> have</c><01:18:03.060><c> to</c><01:18:03.179><c> look</c><01:18:03.300><c> at</c> 01:18:03.470 --> 01:18:03.480 align:start position:0% the end of the day we have to look at 01:18:03.480 --> 01:18:06.350 align:start position:0% the end of the day we have to look at profitability<01:18:04.020><c> right</c><01:18:04.620><c> so</c><01:18:04.980><c> we</c><01:18:05.460><c> we</c><01:18:05.699><c> found</c><01:18:06.000><c> that</c> 01:18:06.350 --> 01:18:06.360 align:start position:0% profitability right so we we found that 01:18:06.360 --> 01:18:09.350 align:start position:0% profitability right so we we found that you<01:18:06.719><c> know</c><01:18:06.780><c> we</c><01:18:07.020><c> when</c><01:18:07.440><c> we</c><01:18:07.739><c> looked</c><01:18:08.159><c> at</c><01:18:08.280><c> what</c><01:18:09.000><c> our</c> 01:18:09.350 --> 01:18:09.360 align:start position:0% you know we when we looked at what our 01:18:09.360 --> 01:18:12.110 align:start position:0% you know we when we looked at what our best<01:18:10.080><c> sellers</c><01:18:10.440><c> are</c><01:18:10.739><c> what</c><01:18:11.159><c> their</c><01:18:11.520><c> price</c><01:18:11.760><c> point</c> 01:18:12.110 --> 01:18:12.120 align:start position:0% best sellers are what their price point 01:18:12.120 --> 01:18:15.110 align:start position:0% best sellers are what their price point is<01:18:12.480><c> we</c><01:18:13.260><c> set</c><01:18:13.500><c> our</c><01:18:13.679><c> free</c><01:18:13.860><c> shipping</c><01:18:14.219><c> Target</c><01:18:14.460><c> just</c> 01:18:15.110 --> 01:18:15.120 align:start position:0% is we set our free shipping Target just 01:18:15.120 --> 01:18:17.270 align:start position:0% is we set our free shipping Target just slightly<01:18:15.480><c> beyond</c><01:18:15.840><c> that</c><01:18:16.080><c> price</c><01:18:16.260><c> point</c><01:18:16.560><c> and</c> 01:18:17.270 --> 01:18:17.280 align:start position:0% slightly beyond that price point and 01:18:17.280 --> 01:18:19.550 align:start position:0% slightly beyond that price point and that<01:18:17.460><c> what</c><01:18:17.760><c> that</c><01:18:17.940><c> made</c><01:18:18.120><c> people</c><01:18:18.360><c> do</c><01:18:18.659><c> is</c><01:18:18.900><c> they</c> 01:18:19.550 --> 01:18:19.560 align:start position:0% that what that made people do is they 01:18:19.560 --> 01:18:21.649 align:start position:0% that what that made people do is they you'd<01:18:20.100><c> be</c><01:18:20.159><c> surprised</c><01:18:20.460><c> at</c><01:18:20.640><c> what</c><01:18:20.820><c> people</c><01:18:20.940><c> do</c><01:18:21.360><c> to</c> 01:18:21.649 --> 01:18:21.659 align:start position:0% you'd be surprised at what people do to 01:18:21.659 --> 01:18:23.930 align:start position:0% you'd be surprised at what people do to get<01:18:21.960><c> free</c><01:18:22.199><c> shipping</c><01:18:22.679><c> right</c><01:18:23.100><c> so</c><01:18:23.400><c> people</c><01:18:23.580><c> will</c> 01:18:23.930 --> 01:18:23.940 align:start position:0% get free shipping right so people will 01:18:23.940 --> 01:18:26.750 align:start position:0% get free shipping right so people will often<01:18:24.620><c> multiply</c><01:18:25.620><c> their</c><01:18:25.800><c> purchases</c><01:18:26.219><c> and</c><01:18:26.580><c> get</c> 01:18:26.750 --> 01:18:26.760 align:start position:0% often multiply their purchases and get 01:18:26.760 --> 01:18:28.850 align:start position:0% often multiply their purchases and get an<01:18:27.060><c> extra</c><01:18:27.300><c> color</c><01:18:27.600><c> or</c><01:18:28.199><c> you'll</c><01:18:28.560><c> think</c><01:18:28.739><c> of</c> 01:18:28.850 --> 01:18:28.860 align:start position:0% an extra color or you'll think of 01:18:28.860 --> 01:18:30.590 align:start position:0% an extra color or you'll think of somebody<01:18:29.040><c> to</c><01:18:29.340><c> gift</c><01:18:29.580><c> it</c><01:18:29.820><c> to</c><01:18:30.000><c> somebody</c><01:18:30.179><c> because</c> 01:18:30.590 --> 01:18:30.600 align:start position:0% somebody to gift it to somebody because 01:18:30.600 --> 01:18:32.030 align:start position:0% somebody to gift it to somebody because just<01:18:30.900><c> because</c><01:18:31.020><c> they</c><01:18:31.320><c> know</c><01:18:31.440><c> they'll</c><01:18:31.679><c> save</c><01:18:31.860><c> on</c> 01:18:32.030 --> 01:18:32.040 align:start position:0% just because they know they'll save on 01:18:32.040 --> 01:18:34.490 align:start position:0% just because they know they'll save on the<01:18:32.100><c> shipping</c><01:18:32.340><c> cost</c><01:18:32.460><c> to</c><01:18:32.699><c> do</c><01:18:32.880><c> that</c><01:18:33.000><c> so</c><01:18:33.659><c> yes</c><01:18:33.960><c> your</c> 01:18:34.490 --> 01:18:34.500 align:start position:0% the shipping cost to do that so yes your 01:18:34.500 --> 01:18:36.169 align:start position:0% the shipping cost to do that so yes your conversion<01:18:34.920><c> rate</c><01:18:35.040><c> will</c><01:18:35.340><c> take</c><01:18:35.520><c> a</c><01:18:35.699><c> bit</c><01:18:35.820><c> of</c><01:18:35.940><c> a</c><01:18:36.060><c> hit</c> 01:18:36.169 --> 01:18:36.179 align:start position:0% conversion rate will take a bit of a hit 01:18:36.179 --> 01:18:40.070 align:start position:0% conversion rate will take a bit of a hit but<01:18:37.020><c> your</c><01:18:37.679><c> bump</c><01:18:38.040><c> in</c><01:18:38.219><c> aov</c><01:18:38.640><c> will</c><01:18:39.239><c> make</c><01:18:39.480><c> more</c><01:18:39.900><c> than</c> 01:18:40.070 --> 01:18:40.080 align:start position:0% but your bump in aov will make more than 01:18:40.080 --> 01:18:41.930 align:start position:0% but your bump in aov will make more than make<01:18:40.320><c> up</c><01:18:40.500><c> for</c><01:18:40.800><c> the</c><01:18:41.040><c> reduction</c><01:18:41.640><c> in</c><01:18:41.820><c> the</c> 01:18:41.930 --> 01:18:41.940 align:start position:0% make up for the reduction in the 01:18:41.940 --> 01:18:43.910 align:start position:0% make up for the reduction in the conversion<01:18:42.360><c> rate</c><01:18:42.540><c> and</c><01:18:43.199><c> that's</c><01:18:43.500><c> what</c><01:18:43.679><c> we've</c> 01:18:43.910 --> 01:18:43.920 align:start position:0% conversion rate and that's what we've 01:18:43.920 --> 01:18:45.709 align:start position:0% conversion rate and that's what we've what<01:18:44.040><c> we</c><01:18:44.159><c> found</c><01:18:44.460><c> best</c><01:18:44.820><c> way</c><01:18:45.060><c> to</c><01:18:45.239><c> use</c><01:18:45.360><c> that</c><01:18:45.540><c> free</c> 01:18:45.709 --> 01:18:45.719 align:start position:0% what we found best way to use that free 01:18:45.719 --> 01:18:47.390 align:start position:0% what we found best way to use that free shipping<01:18:46.080><c> is</c><01:18:46.380><c> don't</c><01:18:46.739><c> give</c><01:18:47.040><c> it</c><01:18:47.159><c> to</c><01:18:47.219><c> everybody</c> 01:18:47.390 --> 01:18:47.400 align:start position:0% shipping is don't give it to everybody 01:18:47.400 --> 01:18:49.669 align:start position:0% shipping is don't give it to everybody give<01:18:48.120><c> it</c><01:18:48.300><c> to</c><01:18:48.540><c> people</c><01:18:48.780><c> who</c><01:18:49.020><c> are</c><01:18:49.199><c> just</c><01:18:49.320><c> slightly</c> 01:18:49.669 --> 01:18:49.679 align:start position:0% give it to people who are just slightly 01:18:49.679 --> 01:18:56.450 align:start position:0% give it to people who are just slightly spending<01:18:50.219><c> more</c><01:18:50.460><c> than</c><01:18:50.760><c> your</c><01:18:51.600><c> current</c><01:18:52.140><c> aov</c> 01:18:56.450 --> 01:18:56.460 align:start position:0% 01:18:56.460 --> 01:18:58.550 align:start position:0% and<01:18:56.940><c> just</c><01:18:57.179><c> so</c><01:18:57.360><c> I</c><01:18:57.480><c> can</c><01:18:57.600><c> get</c><01:18:57.719><c> free</c><01:18:57.900><c> shipping</c><01:18:58.199><c> so</c><01:18:58.380><c> I</c> 01:18:58.550 --> 01:18:58.560 align:start position:0% and just so I can get free shipping so I 01:18:58.560 --> 01:19:01.790 align:start position:0% and just so I can get free shipping so I hear<01:18:58.679><c> that</c><01:18:58.860><c> yeah</c><01:18:59.280><c> there</c><01:19:00.000><c> you</c><01:19:00.179><c> go</c><01:19:00.239><c> yeah</c> 01:19:01.790 --> 01:19:01.800 align:start position:0% hear that yeah there you go yeah 01:19:01.800 --> 01:19:03.370 align:start position:0% hear that yeah there you go yeah for<01:19:02.280><c> sure</c> 01:19:03.370 --> 01:19:03.380 align:start position:0% for sure 01:19:03.380 --> 01:19:06.169 align:start position:0% for sure shipping<01:19:04.380><c> obviously</c><01:19:04.980><c> we've</c><01:19:05.460><c> been</c><01:19:05.640><c> seeing</c><01:19:06.060><c> a</c> 01:19:06.169 --> 01:19:06.179 align:start position:0% shipping obviously we've been seeing a 01:19:06.179 --> 01:19:08.330 align:start position:0% shipping obviously we've been seeing a lot<01:19:06.300><c> of</c><01:19:06.420><c> changes</c><01:19:06.780><c> in</c><01:19:07.020><c> the</c><01:19:07.140><c> largest</c><01:19:07.560><c> logistic</c> 01:19:08.330 --> 01:19:08.340 align:start position:0% lot of changes in the largest logistic 01:19:08.340 --> 01:19:11.330 align:start position:0% lot of changes in the largest logistic landscape<01:19:08.880><c> Source</c><01:19:09.840><c> channel</c><01:19:10.020><c> is</c><01:19:10.679><c> obviously</c><01:19:11.040><c> a</c> 01:19:11.330 --> 01:19:11.340 align:start position:0% landscape Source channel is obviously a 01:19:11.340 --> 01:19:13.790 align:start position:0% landscape Source channel is obviously a notable<01:19:11.640><c> example</c><01:19:12.120><c> so</c><01:19:12.540><c> Celsius</c> 01:19:13.790 --> 01:19:13.800 align:start position:0% notable example so Celsius 01:19:13.800 --> 01:19:16.370 align:start position:0% notable example so Celsius in<01:19:14.340><c> your</c><01:19:14.520><c> opinion</c><01:19:14.940><c> which</c><01:19:15.600><c> factor</c><01:19:16.080><c> should</c> 01:19:16.370 --> 01:19:16.380 align:start position:0% in your opinion which factor should 01:19:16.380 --> 01:19:18.830 align:start position:0% in your opinion which factor should e-commerce<01:19:16.920><c> Merchants</c><01:19:17.400><c> pay</c><01:19:17.699><c> attention</c><01:19:18.000><c> to</c><01:19:18.239><c> to</c> 01:19:18.830 --> 01:19:18.840 align:start position:0% e-commerce Merchants pay attention to to 01:19:18.840 --> 01:19:20.930 align:start position:0% e-commerce Merchants pay attention to to create<01:19:19.080><c> a</c><01:19:19.500><c> seamless</c><01:19:19.800><c> order</c><01:19:20.040><c> and</c><01:19:20.460><c> shipping</c> 01:19:20.930 --> 01:19:20.940 align:start position:0% create a seamless order and shipping 01:19:20.940 --> 01:19:22.070 align:start position:0% create a seamless order and shipping process 01:19:22.070 --> 01:19:22.080 align:start position:0% process 01:19:22.080 --> 01:19:24.169 align:start position:0% process yeah<01:19:22.679><c> that's</c><01:19:23.100><c> a</c><01:19:23.280><c> good</c><01:19:23.400><c> question</c><01:19:23.640><c> and</c> 01:19:24.169 --> 01:19:24.179 align:start position:0% yeah that's a good question and 01:19:24.179 --> 01:19:26.030 align:start position:0% yeah that's a good question and unfortunately<01:19:25.020><c> it's</c><01:19:25.320><c> not</c><01:19:25.500><c> a</c><01:19:25.620><c> simple</c><01:19:25.739><c> answer</c> 01:19:26.030 --> 01:19:26.040 align:start position:0% unfortunately it's not a simple answer 01:19:26.040 --> 01:19:29.570 align:start position:0% unfortunately it's not a simple answer it's<01:19:26.640><c> it</c><01:19:27.120><c> really</c><01:19:27.360><c> depends</c><01:19:27.840><c> on</c><01:19:28.080><c> on</c><01:19:28.440><c> where</c><01:19:29.159><c> your</c> 01:19:29.570 --> 01:19:29.580 align:start position:0% it's it really depends on on where your 01:19:29.580 --> 01:19:31.910 align:start position:0% it's it really depends on on where your business<01:19:29.760><c> is</c><01:19:30.239><c> what</c><01:19:30.840><c> kind</c><01:19:31.020><c> of</c><01:19:31.140><c> volumes</c><01:19:31.679><c> you're</c> 01:19:31.910 --> 01:19:31.920 align:start position:0% business is what kind of volumes you're 01:19:31.920 --> 01:19:33.890 align:start position:0% business is what kind of volumes you're doing<01:19:32.100><c> right</c><01:19:32.699><c> so</c><01:19:32.940><c> that</c><01:19:33.179><c> that's</c><01:19:33.480><c> very</c><01:19:33.719><c> much</c> 01:19:33.890 --> 01:19:33.900 align:start position:0% doing right so that that's very much 01:19:33.900 --> 01:19:36.110 align:start position:0% doing right so that that's very much what<01:19:34.140><c> it</c><01:19:34.260><c> depends</c><01:19:34.620><c> on</c><01:19:34.860><c> how</c><01:19:35.460><c> much</c><01:19:35.580><c> scale</c><01:19:35.880><c> you</c> 01:19:36.110 --> 01:19:36.120 align:start position:0% what it depends on how much scale you 01:19:36.120 --> 01:19:38.090 align:start position:0% what it depends on how much scale you currently<01:19:36.480><c> have</c><01:19:36.719><c> for</c><01:19:37.260><c> many</c><01:19:37.560><c> people</c><01:19:37.739><c> who</c><01:19:37.980><c> are</c> 01:19:38.090 --> 01:19:38.100 align:start position:0% currently have for many people who are 01:19:38.100 --> 01:19:40.390 align:start position:0% currently have for many people who are starting<01:19:38.280><c> off</c><01:19:38.520><c> as</c><01:19:38.760><c> beginners</c><01:19:39.300><c> who</c><01:19:39.719><c> have</c><01:19:39.960><c> not</c> 01:19:40.390 --> 01:19:40.400 align:start position:0% starting off as beginners who have not 01:19:40.400 --> 01:19:42.950 align:start position:0% starting off as beginners who have not done<01:19:41.400><c> a</c><01:19:41.580><c> lot</c><01:19:41.699><c> of</c><01:19:41.820><c> volume</c><01:19:42.000><c> maybe</c><01:19:42.420><c> you're</c><01:19:42.659><c> doing</c> 01:19:42.950 --> 01:19:42.960 align:start position:0% done a lot of volume maybe you're doing 01:19:42.960 --> 01:19:45.709 align:start position:0% done a lot of volume maybe you're doing less<01:19:43.920><c> than</c><01:19:44.100><c> a</c><01:19:44.340><c> few</c><01:19:44.520><c> thousand</c><01:19:44.940><c> dollars</c><01:19:45.540><c> in</c> 01:19:45.709 --> 01:19:45.719 align:start position:0% less than a few thousand dollars in 01:19:45.719 --> 01:19:48.709 align:start position:0% less than a few thousand dollars in sales<01:19:45.960><c> it's</c><01:19:46.860><c> very</c><01:19:47.100><c> hard</c><01:19:47.460><c> to</c><01:19:47.760><c> put</c><01:19:47.940><c> a</c><01:19:48.179><c> system</c><01:19:48.360><c> in</c> 01:19:48.709 --> 01:19:48.719 align:start position:0% sales it's very hard to put a system in 01:19:48.719 --> 01:19:50.330 align:start position:0% sales it's very hard to put a system in place<01:19:48.840><c> at</c><01:19:49.140><c> that</c><01:19:49.380><c> stage</c><01:19:49.620><c> because</c><01:19:49.980><c> you</c><01:19:50.219><c> don't</c> 01:19:50.330 --> 01:19:50.340 align:start position:0% place at that stage because you don't 01:19:50.340 --> 01:19:52.669 align:start position:0% place at that stage because you don't have<01:19:50.460><c> enough</c><01:19:50.640><c> scale</c><01:19:51.060><c> so</c><01:19:51.719><c> many</c><01:19:51.900><c> times</c><01:19:52.140><c> you</c><01:19:52.560><c> know</c> 01:19:52.669 --> 01:19:52.679 align:start position:0% have enough scale so many times you know 01:19:52.679 --> 01:19:54.649 align:start position:0% have enough scale so many times you know at<01:19:52.860><c> that</c><01:19:53.040><c> stage</c><01:19:53.280><c> you</c><01:19:53.580><c> you</c><01:19:53.820><c> have</c><01:19:54.120><c> to</c><01:19:54.360><c> kind</c><01:19:54.540><c> of</c> 01:19:54.649 --> 01:19:54.659 align:start position:0% at that stage you you have to kind of 01:19:54.659 --> 01:19:57.709 align:start position:0% at that stage you you have to kind of just<01:19:54.900><c> fulfill</c><01:19:55.380><c> from</c><01:19:55.679><c> either</c><01:19:56.280><c> AliExpress</c><01:19:57.120><c> or</c> 01:19:57.709 --> 01:19:57.719 align:start position:0% just fulfill from either AliExpress or 01:19:57.719 --> 01:19:59.510 align:start position:0% just fulfill from either AliExpress or you<01:19:58.080><c> know</c><01:19:58.140><c> some</c><01:19:58.380><c> domestic</c><01:19:58.860><c> suppliers</c><01:19:59.280><c> like</c> 01:19:59.510 --> 01:19:59.520 align:start position:0% you know some domestic suppliers like 01:19:59.520 --> 01:20:01.550 align:start position:0% you know some domestic suppliers like spocket<01:20:00.060><c> who</c><01:20:00.300><c> who</c><01:20:00.480><c> have</c><01:20:00.719><c> us</c><01:20:00.960><c> and</c><01:20:01.199><c> European</c> 01:20:01.550 --> 01:20:01.560 align:start position:0% spocket who who have us and European 01:20:01.560 --> 01:20:04.010 align:start position:0% spocket who who have us and European suppliers<01:20:02.040><c> and</c><01:20:02.580><c> just</c><01:20:02.760><c> fulfill</c><01:20:03.300><c> orders</c><01:20:03.659><c> one</c><01:20:03.840><c> by</c> 01:20:04.010 --> 01:20:04.020 align:start position:0% suppliers and just fulfill orders one by 01:20:04.020 --> 01:20:06.410 align:start position:0% suppliers and just fulfill orders one by one<01:20:04.199><c> as</c><01:20:04.380><c> they</c><01:20:04.560><c> come</c><01:20:04.739><c> in</c><01:20:04.920><c> but</c><01:20:05.640><c> for</c><01:20:05.940><c> folks</c><01:20:06.239><c> who</c> 01:20:06.410 --> 01:20:06.420 align:start position:0% one as they come in but for folks who 01:20:06.420 --> 01:20:08.689 align:start position:0% one as they come in but for folks who are<01:20:06.719><c> a</c><01:20:06.900><c> bit</c><01:20:07.020><c> more</c><01:20:07.380><c> advanced</c><01:20:07.800><c> they</c><01:20:08.159><c> have</c><01:20:08.340><c> let's</c> 01:20:08.689 --> 01:20:08.699 align:start position:0% are a bit more advanced they have let's 01:20:08.699 --> 01:20:10.850 align:start position:0% are a bit more advanced they have let's say<01:20:08.940><c> they're</c><01:20:09.480><c> now</c><01:20:09.600><c> hitting</c><01:20:10.080><c> ten</c><01:20:10.560><c> thousand</c> 01:20:10.850 --> 01:20:10.860 align:start position:0% say they're now hitting ten thousand 01:20:10.860 --> 01:20:12.229 align:start position:0% say they're now hitting ten thousand twenty<01:20:11.219><c> thousand</c><01:20:11.520><c> dollars</c><01:20:11.699><c> per</c><01:20:11.880><c> month</c><01:20:12.060><c> in</c> 01:20:12.229 --> 01:20:12.239 align:start position:0% twenty thousand dollars per month in 01:20:12.239 --> 01:20:14.570 align:start position:0% twenty thousand dollars per month in sales<01:20:12.480><c> that's</c><01:20:13.440><c> the</c><01:20:13.620><c> point</c><01:20:13.800><c> at</c><01:20:13.980><c> which</c><01:20:14.159><c> you</c><01:20:14.460><c> can</c> 01:20:14.570 --> 01:20:14.580 align:start position:0% sales that's the point at which you can 01:20:14.580 --> 01:20:17.030 align:start position:0% sales that's the point at which you can start<01:20:14.880><c> to</c><01:20:15.179><c> implement</c><01:20:15.540><c> systems</c><01:20:16.199><c> that</c><01:20:16.860><c> can</c> 01:20:17.030 --> 01:20:17.040 align:start position:0% start to implement systems that can 01:20:17.040 --> 01:20:19.250 align:start position:0% start to implement systems that can automate<01:20:17.460><c> that</c><01:20:17.639><c> fulfillment</c><01:20:18.260><c> fulfillment</c> 01:20:19.250 --> 01:20:19.260 align:start position:0% automate that fulfillment fulfillment 01:20:19.260 --> 01:20:21.649 align:start position:0% automate that fulfillment fulfillment process<01:20:19.620><c> for</c><01:20:19.920><c> you</c><01:20:20.100><c> and</c><01:20:21.000><c> that</c><01:20:21.239><c> can</c><01:20:21.360><c> be</c><01:20:21.480><c> done</c> 01:20:21.649 --> 01:20:21.659 align:start position:0% process for you and that can be done 01:20:21.659 --> 01:20:24.110 align:start position:0% process for you and that can be done through<01:20:21.780><c> a</c><01:20:21.900><c> very</c><01:20:22.020><c> already</c><01:20:22.380><c> of</c><01:20:22.679><c> sources</c><01:20:23.120><c> if</c> 01:20:24.110 --> 01:20:24.120 align:start position:0% through a very already of sources if 01:20:24.120 --> 01:20:26.350 align:start position:0% through a very already of sources if you're<01:20:24.420><c> sourcing</c><01:20:24.960><c> your</c><01:20:25.139><c> products</c><01:20:25.500><c> from</c><01:20:25.800><c> China</c> 01:20:26.350 --> 01:20:26.360 align:start position:0% you're sourcing your products from China 01:20:26.360 --> 01:20:28.490 align:start position:0% you're sourcing your products from China there<01:20:27.360><c> are</c><01:20:27.480><c> a</c><01:20:27.540><c> whole</c><01:20:27.659><c> bunch</c><01:20:27.900><c> of</c><01:20:28.080><c> sourcing</c> 01:20:28.490 --> 01:20:28.500 align:start position:0% there are a whole bunch of sourcing 01:20:28.500 --> 01:20:32.390 align:start position:0% there are a whole bunch of sourcing agents<01:20:28.980><c> or</c><01:20:29.340><c> 3pl</c><01:20:29.760><c> companies</c><01:20:30.440><c> who</c><01:20:31.440><c> will</c><01:20:31.739><c> help</c> 01:20:32.390 --> 01:20:32.400 align:start position:0% agents or 3pl companies who will help 01:20:32.400 --> 01:20:34.250 align:start position:0% agents or 3pl companies who will help you<01:20:32.580><c> to</c><01:20:32.820><c> automate</c><01:20:33.179><c> that</c><01:20:33.360><c> process</c><01:20:33.719><c> they</c><01:20:34.139><c> will</c> 01:20:34.250 --> 01:20:34.260 align:start position:0% you to automate that process they will 01:20:34.260 --> 01:20:35.629 align:start position:0% you to automate that process they will reach<01:20:34.560><c> out</c><01:20:34.620><c> to</c><01:20:34.800><c> the</c><01:20:34.980><c> manufacturers</c><01:20:35.460><c> and</c> 01:20:35.629 --> 01:20:35.639 align:start position:0% reach out to the manufacturers and 01:20:35.639 --> 01:20:38.390 align:start position:0% reach out to the manufacturers and suppliers<01:20:36.120><c> they</c><01:20:36.719><c> will</c><01:20:36.840><c> get</c><01:20:37.199><c> to</c><01:20:37.560><c> better</c><01:20:37.980><c> deals</c> 01:20:38.390 --> 01:20:38.400 align:start position:0% suppliers they will get to better deals 01:20:38.400 --> 01:20:39.890 align:start position:0% suppliers they will get to better deals because<01:20:38.639><c> they're</c><01:20:39.000><c> directly</c><01:20:39.360><c> communicating</c> 01:20:39.890 --> 01:20:39.900 align:start position:0% because they're directly communicating 01:20:39.900 --> 01:20:42.470 align:start position:0% because they're directly communicating with<01:20:40.560><c> the</c><01:20:40.739><c> factories</c><01:20:41.219><c> as</c><01:20:41.820><c> opposed</c><01:20:42.120><c> to</c><01:20:42.179><c> you</c> 01:20:42.470 --> 01:20:42.480 align:start position:0% with the factories as opposed to you 01:20:42.480 --> 01:20:46.250 align:start position:0% with the factories as opposed to you buying<01:20:42.900><c> from</c><01:20:43.020><c> AliExpress</c><01:20:44.000><c> so</c><01:20:45.000><c> they</c><01:20:45.780><c> help</c><01:20:46.020><c> to</c> 01:20:46.250 --> 01:20:46.260 align:start position:0% buying from AliExpress so they help to 01:20:46.260 --> 01:20:48.050 align:start position:0% buying from AliExpress so they help to do<01:20:46.440><c> that</c><01:20:46.679><c> fulfillment</c><01:20:47.280><c> for</c><01:20:47.520><c> you</c><01:20:47.699><c> on</c><01:20:47.940><c> your</c> 01:20:48.050 --> 01:20:48.060 align:start position:0% do that fulfillment for you on your 01:20:48.060 --> 01:20:50.450 align:start position:0% do that fulfillment for you on your behalf<01:20:48.420><c> to</c><01:20:48.719><c> your</c><01:20:48.900><c> end</c><01:20:49.320><c> customer</c><01:20:49.620><c> so</c><01:20:50.219><c> that's</c> 01:20:50.450 --> 01:20:50.460 align:start position:0% behalf to your end customer so that's 01:20:50.460 --> 01:20:52.430 align:start position:0% behalf to your end customer so that's the<01:20:50.760><c> first</c><01:20:51.000><c> step</c><01:20:51.239><c> that</c><01:20:51.600><c> most</c><01:20:51.780><c> people</c><01:20:51.960><c> take</c><01:20:52.260><c> in</c> 01:20:52.430 --> 01:20:52.440 align:start position:0% the first step that most people take in 01:20:52.440 --> 01:20:54.050 align:start position:0% the first step that most people take in terms<01:20:52.679><c> of</c><01:20:52.800><c> automating</c><01:20:53.280><c> their</c><01:20:53.520><c> supply</c><01:20:53.760><c> chain</c> 01:20:54.050 --> 01:20:54.060 align:start position:0% terms of automating their supply chain 01:20:54.060 --> 01:20:56.870 align:start position:0% terms of automating their supply chain and<01:20:54.780><c> then</c><01:20:54.900><c> once</c><01:20:55.199><c> you</c><01:20:55.380><c> go</c><01:20:55.620><c> past</c><01:20:56.040><c> let's</c><01:20:56.520><c> say</c><01:20:56.699><c> a</c> 01:20:56.870 --> 01:20:56.880 align:start position:0% and then once you go past let's say a 01:20:56.880 --> 01:20:58.070 align:start position:0% and then once you go past let's say a hundred<01:20:57.120><c> thousand</c><01:20:57.360><c> dollars</c><01:20:57.540><c> per</c><01:20:57.719><c> month</c><01:20:57.840><c> in</c> 01:20:58.070 --> 01:20:58.080 align:start position:0% hundred thousand dollars per month in 01:20:58.080 --> 01:21:00.229 align:start position:0% hundred thousand dollars per month in sales<01:20:58.260><c> that's</c><01:20:59.219><c> as</c><01:20:59.580><c> I</c><01:20:59.699><c> mentioned</c><01:20:59.880><c> that's</c><01:21:00.060><c> where</c> 01:21:00.229 --> 01:21:00.239 align:start position:0% sales that's as I mentioned that's where 01:21:00.239 --> 01:21:01.610 align:start position:0% sales that's as I mentioned that's where many<01:21:00.480><c> of</c><01:21:00.600><c> the</c><01:21:00.719><c> members</c><01:21:00.960><c> were</c><01:21:01.260><c> part</c><01:21:01.440><c> of</c><01:21:01.560><c> the</c> 01:21:01.610 --> 01:21:01.620 align:start position:0% many of the members were part of the 01:21:01.620 --> 01:21:03.410 align:start position:0% many of the members were part of the dropshipping<01:21:02.100><c> council</c><01:21:02.460><c> that's</c><01:21:03.000><c> where</c><01:21:03.179><c> they</c> 01:21:03.410 --> 01:21:03.420 align:start position:0% dropshipping council that's where they 01:21:03.420 --> 01:21:05.990 align:start position:0% dropshipping council that's where they are<01:21:03.600><c> they're</c><01:21:04.440><c> either</c><01:21:04.679><c> already</c><01:21:05.040><c> a</c><01:21:05.460><c> brand</c><01:21:05.639><c> or</c> 01:21:05.990 --> 01:21:06.000 align:start position:0% are they're either already a brand or 01:21:06.000 --> 01:21:07.970 align:start position:0% are they're either already a brand or transitioning<01:21:06.600><c> to</c><01:21:06.840><c> a</c><01:21:07.080><c> brand</c><01:21:07.260><c> at</c><01:21:07.560><c> that</c><01:21:07.739><c> stage</c> 01:21:07.970 --> 01:21:07.980 align:start position:0% transitioning to a brand at that stage 01:21:07.980 --> 01:21:10.550 align:start position:0% transitioning to a brand at that stage most<01:21:08.880><c> people</c><01:21:09.060><c> at</c><01:21:09.300><c> that</c><01:21:09.480><c> point</c><01:21:09.719><c> are</c><01:21:10.020><c> holding</c> 01:21:10.550 --> 01:21:10.560 align:start position:0% most people at that point are holding 01:21:10.560 --> 01:21:12.709 align:start position:0% most people at that point are holding their<01:21:10.739><c> own</c><01:21:10.860><c> inventory</c><01:21:11.400><c> right</c><01:21:12.239><c> so</c><01:21:12.480><c> they're</c> 01:21:12.709 --> 01:21:12.719 align:start position:0% their own inventory right so they're 01:21:12.719 --> 01:21:15.350 align:start position:0% their own inventory right so they're either<01:21:13.020><c> buying</c><01:21:13.980><c> in</c><01:21:14.159><c> bulk</c><01:21:14.460><c> from</c><01:21:14.639><c> Alibaba</c><01:21:15.239><c> and</c> 01:21:15.350 --> 01:21:15.360 align:start position:0% either buying in bulk from Alibaba and 01:21:15.360 --> 01:21:17.390 align:start position:0% either buying in bulk from Alibaba and shipping<01:21:15.719><c> it</c><01:21:15.840><c> to</c><01:21:16.080><c> the</c><01:21:16.320><c> US</c><01:21:16.440><c> if</c><01:21:16.920><c> that's</c><01:21:17.100><c> where</c> 01:21:17.390 --> 01:21:17.400 align:start position:0% shipping it to the US if that's where 01:21:17.400 --> 01:21:19.370 align:start position:0% shipping it to the US if that's where their<01:21:17.580><c> primary</c><01:21:17.940><c> Market</c><01:21:18.120><c> is</c><01:21:18.480><c> and</c><01:21:19.139><c> they're</c> 01:21:19.370 --> 01:21:19.380 align:start position:0% their primary Market is and they're 01:21:19.380 --> 01:21:20.870 align:start position:0% their primary Market is and they're branding<01:21:19.800><c> it</c><01:21:19.980><c> they're</c><01:21:20.280><c> they're</c><01:21:20.460><c> branding</c> 01:21:20.870 --> 01:21:20.880 align:start position:0% branding it they're they're branding 01:21:20.880 --> 01:21:22.490 align:start position:0% branding it they're they're branding their<01:21:21.060><c> own</c><01:21:21.179><c> boxes</c><01:21:21.540><c> they're</c><01:21:21.719><c> branding</c><01:21:21.960><c> in</c><01:21:22.380><c> the</c> 01:21:22.490 --> 01:21:22.500 align:start position:0% their own boxes they're branding in the 01:21:22.500 --> 01:21:24.470 align:start position:0% their own boxes they're branding in the products<01:21:22.920><c> and</c><01:21:23.520><c> you</c><01:21:23.760><c> know</c><01:21:23.820><c> you're</c><01:21:24.120><c> using</c> 01:21:24.470 --> 01:21:24.480 align:start position:0% products and you know you're using 01:21:24.480 --> 01:21:26.570 align:start position:0% products and you know you're using services<01:21:24.719><c> like</c><01:21:25.199><c> ship</c><01:21:25.620><c> Bob</c> 01:21:26.570 --> 01:21:26.580 align:start position:0% services like ship Bob 01:21:26.580 --> 01:21:29.570 align:start position:0% services like ship Bob um<01:21:26.639><c> Shopify</c><01:21:27.560><c> fulfillment</c><01:21:28.560><c> Network</c> 01:21:29.570 --> 01:21:29.580 align:start position:0% um Shopify fulfillment Network 01:21:29.580 --> 01:21:31.010 align:start position:0% um Shopify fulfillment Network um<01:21:29.639><c> dollar</c><01:21:29.880><c> fulfillment</c><01:21:30.480><c> all</c><01:21:30.780><c> of</c><01:21:30.900><c> these</c> 01:21:31.010 --> 01:21:31.020 align:start position:0% um dollar fulfillment all of these 01:21:31.020 --> 01:21:33.470 align:start position:0% um dollar fulfillment all of these Services<01:21:31.199><c> help</c><01:21:31.739><c> with</c><01:21:32.400><c> domestic</c><01:21:32.940><c> fulfillment</c> 01:21:33.470 --> 01:21:33.480 align:start position:0% Services help with domestic fulfillment 01:21:33.480 --> 01:21:35.510 align:start position:0% Services help with domestic fulfillment and<01:21:33.780><c> they</c><01:21:33.960><c> provide</c><01:21:34.380><c> three</c><01:21:34.920><c> to</c><01:21:35.100><c> five</c><01:21:35.280><c> day</c> 01:21:35.510 --> 01:21:35.520 align:start position:0% and they provide three to five day 01:21:35.520 --> 01:21:37.310 align:start position:0% and they provide three to five day shipping<01:21:35.940><c> domestically</c><01:21:36.540><c> in</c><01:21:36.719><c> the</c><01:21:36.840><c> US</c><01:21:37.020><c> and</c> 01:21:37.310 --> 01:21:37.320 align:start position:0% shipping domestically in the US and 01:21:37.320 --> 01:21:39.530 align:start position:0% shipping domestically in the US and things<01:21:37.500><c> like</c><01:21:37.679><c> that</c><01:21:37.860><c> so</c><01:21:38.219><c> it</c><01:21:38.940><c> really</c><01:21:39.179><c> very</c><01:21:39.420><c> much</c> 01:21:39.530 --> 01:21:39.540 align:start position:0% things like that so it really very much 01:21:39.540 --> 01:21:42.470 align:start position:0% things like that so it really very much depends<01:21:39.960><c> on</c><01:21:40.260><c> what</c><01:21:40.800><c> your</c><01:21:40.980><c> scale</c><01:21:41.219><c> is</c><01:21:41.520><c> and</c><01:21:42.060><c> as</c><01:21:42.300><c> you</c> 01:21:42.470 --> 01:21:42.480 align:start position:0% depends on what your scale is and as you 01:21:42.480 --> 01:21:44.450 align:start position:0% depends on what your scale is and as you progress<01:21:42.900><c> you</c><01:21:43.440><c> know</c><01:21:43.500><c> you</c><01:21:43.679><c> can</c><01:21:43.800><c> take</c><01:21:43.980><c> on</c><01:21:44.159><c> a</c><01:21:44.400><c> bit</c> 01:21:44.450 --> 01:21:44.460 align:start position:0% progress you know you can take on a bit 01:21:44.460 --> 01:21:46.610 align:start position:0% progress you know you can take on a bit more<01:21:44.639><c> inventory</c><01:21:45.179><c> risk</c><01:21:45.480><c> as</c><01:21:45.600><c> you</c><01:21:45.780><c> grow</c> 01:21:46.610 --> 01:21:46.620 align:start position:0% more inventory risk as you grow 01:21:46.620 --> 01:21:48.950 align:start position:0% more inventory risk as you grow yeah<01:21:47.280><c> yeah</c><01:21:47.280><c> I</c><01:21:47.760><c> think</c><01:21:47.880><c> I</c><01:21:48.120><c> think</c><01:21:48.420><c> to</c><01:21:48.600><c> your</c><01:21:48.780><c> point</c> 01:21:48.950 --> 01:21:48.960 align:start position:0% yeah yeah I think I think to your point 01:21:48.960 --> 01:21:50.209 align:start position:0% yeah yeah I think I think to your point when<01:21:49.139><c> you</c><01:21:49.320><c> were</c><01:21:49.380><c> saying</c><01:21:49.620><c> it</c><01:21:49.739><c> depends</c><01:21:50.040><c> what</c> 01:21:50.209 --> 01:21:50.219 align:start position:0% when you were saying it depends what 01:21:50.219 --> 01:21:51.950 align:start position:0% when you were saying it depends what you're<01:21:50.340><c> selling</c><01:21:50.760><c> you</c><01:21:51.179><c> know</c><01:21:51.239><c> if</c><01:21:51.420><c> you're</c><01:21:51.540><c> in</c><01:21:51.780><c> the</c> 01:21:51.950 --> 01:21:51.960 align:start position:0% you're selling you know if you're in the 01:21:51.960 --> 01:21:53.629 align:start position:0% you're selling you know if you're in the US<01:21:52.080><c> and</c><01:21:52.620><c> you're</c><01:21:52.800><c> just</c><01:21:52.980><c> shipping</c><01:21:53.280><c> from</c><01:21:53.400><c> the</c><01:21:53.520><c> US</c> 01:21:53.629 --> 01:21:53.639 align:start position:0% US and you're just shipping from the US 01:21:53.639 --> 01:21:55.550 align:start position:0% US and you're just shipping from the US that's<01:21:53.940><c> one</c><01:21:54.179><c> thing</c><01:21:54.300><c> if</c><01:21:54.840><c> you're</c><01:21:54.960><c> in</c><01:21:55.139><c> if</c><01:21:55.440><c> you're</c> 01:21:55.550 --> 01:21:55.560 align:start position:0% that's one thing if you're in if you're 01:21:55.560 --> 01:21:57.530 align:start position:0% that's one thing if you're in if you're like<01:21:55.860><c> a</c><01:21:55.980><c> merchant</c><01:21:56.280><c> in</c><01:21:56.400><c> Europe</c><01:21:56.580><c> where</c><01:21:57.120><c> we</c><01:21:57.420><c> have</c> 01:21:57.530 --> 01:21:57.540 align:start position:0% like a merchant in Europe where we have 01:21:57.540 --> 01:21:58.729 align:start position:0% like a merchant in Europe where we have the<01:21:57.659><c> union</c> 01:21:58.729 --> 01:21:58.739 align:start position:0% the union 01:21:58.739 --> 01:22:00.530 align:start position:0% the union um<01:21:58.860><c> and</c><01:21:59.040><c> then</c><01:21:59.100><c> we</c><01:21:59.280><c> also</c><01:21:59.520><c> have</c><01:21:59.639><c> the</c><01:21:59.820><c> UK</c><01:22:00.120><c> which</c><01:22:00.420><c> is</c> 01:22:00.530 --> 01:22:00.540 align:start position:0% um and then we also have the UK which is 01:22:00.540 --> 01:22:03.590 align:start position:0% um and then we also have the UK which is no<01:22:00.659><c> longer</c><01:22:00.840><c> part</c><01:22:01.020><c> of</c><01:22:01.199><c> the</c><01:22:01.320><c> Union</c><01:22:01.639><c> having</c><01:22:02.639><c> a</c><01:22:03.179><c> 3pl</c> 01:22:03.590 --> 01:22:03.600 align:start position:0% no longer part of the Union having a 3pl 01:22:03.600 --> 01:22:05.990 align:start position:0% no longer part of the Union having a 3pl potentially<01:22:04.260><c> one</c><01:22:04.679><c> in</c><01:22:04.980><c> on</c><01:22:05.219><c> the</c><01:22:05.400><c> European</c><01:22:05.820><c> side</c> 01:22:05.990 --> 01:22:06.000 align:start position:0% potentially one in on the European side 01:22:06.000 --> 01:22:07.729 align:start position:0% potentially one in on the European side and<01:22:06.179><c> then</c><01:22:06.300><c> one</c><01:22:06.540><c> on</c><01:22:06.659><c> on</c><01:22:06.840><c> the</c><01:22:07.080><c> UK</c><01:22:07.320><c> side</c><01:22:07.560><c> is</c> 01:22:07.729 --> 01:22:07.739 align:start position:0% and then one on on the UK side is 01:22:07.739 --> 01:22:09.590 align:start position:0% and then one on on the UK side is something<01:22:07.980><c> that's</c><01:22:08.280><c> that's</c><01:22:08.580><c> vital</c><01:22:09.000><c> these</c><01:22:09.420><c> days</c> 01:22:09.590 --> 01:22:09.600 align:start position:0% something that's that's vital these days 01:22:09.600 --> 01:22:12.350 align:start position:0% something that's that's vital these days so<01:22:09.960><c> it's</c><01:22:10.440><c> yeah</c><01:22:11.219><c> I</c><01:22:11.400><c> hear</c><01:22:11.820><c> you</c><01:22:11.940><c> when</c><01:22:12.120><c> you</c><01:22:12.239><c> say</c> 01:22:12.350 --> 01:22:12.360 align:start position:0% so it's yeah I hear you when you say 01:22:12.360 --> 01:22:13.970 align:start position:0% so it's yeah I hear you when you say it's<01:22:12.540><c> not</c><01:22:12.659><c> like</c><01:22:12.780><c> a</c><01:22:12.960><c> clear-cut</c><01:22:13.380><c> answer</c><01:22:13.679><c> because</c> 01:22:13.970 --> 01:22:13.980 align:start position:0% it's not like a clear-cut answer because 01:22:13.980 --> 01:22:15.950 align:start position:0% it's not like a clear-cut answer because it<01:22:14.159><c> really</c><01:22:14.340><c> depends</c><01:22:14.760><c> on</c><01:22:14.940><c> on</c><01:22:15.120><c> the</c><01:22:15.360><c> business</c><01:22:15.540><c> and</c> 01:22:15.950 --> 01:22:15.960 align:start position:0% it really depends on on the business and 01:22:15.960 --> 01:22:17.450 align:start position:0% it really depends on on the business and everything<01:22:16.380><c> else</c> 01:22:17.450 --> 01:22:17.460 align:start position:0% everything else 01:22:17.460 --> 01:22:19.370 align:start position:0% everything else yeah<01:22:18.060><c> I</c><01:22:18.239><c> hope</c><01:22:18.420><c> that</c><01:22:18.540><c> our</c><01:22:18.719><c> emotions</c><01:22:19.080><c> have</c> 01:22:19.370 --> 01:22:19.380 align:start position:0% yeah I hope that our emotions have 01:22:19.380 --> 01:22:20.870 align:start position:0% yeah I hope that our emotions have already<01:22:19.620><c> taken</c><01:22:20.159><c> note</c><01:22:20.340><c> on</c><01:22:20.699><c> your</c> 01:22:20.870 --> 01:22:20.880 align:start position:0% already taken note on your 01:22:20.880 --> 01:22:22.310 align:start position:0% already taken note on your recommendations 01:22:22.310 --> 01:22:22.320 align:start position:0% recommendations 01:22:22.320 --> 01:22:25.970 align:start position:0% recommendations and<01:22:23.159><c> well</c><01:22:23.639><c> how</c><01:22:24.179><c> about</c><01:22:24.300><c> internship</c><01:22:24.840><c> uh</c><01:22:25.440><c> hiromi</c> 01:22:25.970 --> 01:22:25.980 align:start position:0% and well how about internship uh hiromi 01:22:25.980 --> 01:22:27.950 align:start position:0% and well how about internship uh hiromi can<01:22:26.159><c> you</c><01:22:26.340><c> share</c><01:22:26.580><c> with</c><01:22:26.820><c> our</c><01:22:27.239><c> audience</c><01:22:27.540><c> your</c> 01:22:27.950 --> 01:22:27.960 align:start position:0% can you share with our audience your 01:22:27.960 --> 01:22:31.370 align:start position:0% can you share with our audience your expertise<01:22:28.560><c> in</c><01:22:28.860><c> global</c><01:22:29.219><c> Shipping</c><01:22:30.000><c> for</c><01:22:30.480><c> sure</c><01:22:30.600><c> so</c> 01:22:31.370 --> 01:22:31.380 align:start position:0% expertise in global Shipping for sure so 01:22:31.380 --> 01:22:33.050 align:start position:0% expertise in global Shipping for sure so um you<01:22:31.560><c> know</c><01:22:31.679><c> once</c><01:22:31.920><c> again</c><01:22:31.980><c> as</c><01:22:32.219><c> sure</c><01:22:32.639><c> mentioned</c> 01:22:33.050 --> 01:22:33.060 align:start position:0% um you know once again as sure mentioned 01:22:33.060 --> 01:22:35.270 align:start position:0% um you know once again as sure mentioned there<01:22:33.300><c> is</c><01:22:33.480><c> no</c><01:22:33.719><c> one</c><01:22:34.080><c> best</c><01:22:34.380><c> answer</c><01:22:34.679><c> for</c><01:22:35.100><c> this</c> 01:22:35.270 --> 01:22:35.280 align:start position:0% there is no one best answer for this 01:22:35.280 --> 01:22:37.910 align:start position:0% there is no one best answer for this because<01:22:35.659><c> these</c><01:22:36.659><c> uh</c><01:22:36.780><c> shipping</c><01:22:37.139><c> challenges</c><01:22:37.679><c> can</c> 01:22:37.910 --> 01:22:37.920 align:start position:0% because these uh shipping challenges can 01:22:37.920 --> 01:22:39.830 align:start position:0% because these uh shipping challenges can come<01:22:38.100><c> in</c><01:22:38.340><c> many</c><01:22:38.520><c> forms</c><01:22:39.060><c> and</c><01:22:39.239><c> you</c><01:22:39.480><c> know</c><01:22:39.600><c> many</c> 01:22:39.830 --> 01:22:39.840 align:start position:0% come in many forms and you know many 01:22:39.840 --> 01:22:42.770 align:start position:0% come in many forms and you know many types<01:22:40.380><c> so</c><01:22:41.159><c> I'm</c><01:22:41.520><c> just</c><01:22:41.760><c> gonna</c><01:22:41.880><c> talk</c><01:22:42.300><c> about</c><01:22:42.420><c> you</c> 01:22:42.770 --> 01:22:42.780 align:start position:0% types so I'm just gonna talk about you 01:22:42.780 --> 01:22:45.050 align:start position:0% types so I'm just gonna talk about you know<01:22:42.840><c> the</c><01:22:43.139><c> three</c><01:22:43.440><c> biggest</c><01:22:43.800><c> ones</c><01:22:44.400><c> that</c><01:22:44.639><c> I</c><01:22:44.880><c> hear</c> 01:22:45.050 --> 01:22:45.060 align:start position:0% know the three biggest ones that I hear 01:22:45.060 --> 01:22:48.410 align:start position:0% know the three biggest ones that I hear from<01:22:45.300><c> my</c><01:22:45.540><c> customers</c><01:22:45.960><c> on</c><01:22:46.199><c> a</c><01:22:46.440><c> basis</c><01:22:47.159><c> so</c><01:22:47.460><c> for</c> 01:22:48.410 --> 01:22:48.420 align:start position:0% from my customers on a basis so for 01:22:48.420 --> 01:22:50.330 align:start position:0% from my customers on a basis so for e-commerce<01:22:49.080><c> Merchants</c><01:22:49.500><c> like</c><01:22:49.679><c> what</c><01:22:49.980><c> we</c><01:22:50.100><c> hear</c> 01:22:50.330 --> 01:22:50.340 align:start position:0% e-commerce Merchants like what we hear 01:22:50.340 --> 01:22:52.910 align:start position:0% e-commerce Merchants like what we hear the<01:22:50.580><c> most</c><01:22:50.699><c> at</c><01:22:51.060><c> easyship</c><01:22:51.659><c> will</c><01:22:51.960><c> be</c><01:22:52.139><c> first</c><01:22:52.860><c> um</c> 01:22:52.910 --> 01:22:52.920 align:start position:0% the most at easyship will be first um 01:22:52.920 --> 01:22:55.129 align:start position:0% the most at easyship will be first um how<01:22:53.460><c> do</c><01:22:53.580><c> they</c><01:22:53.699><c> respond</c><01:22:54.239><c> well</c><01:22:54.480><c> the</c><01:22:54.900><c> supply</c> 01:22:55.129 --> 01:22:55.139 align:start position:0% how do they respond well the supply 01:22:55.139 --> 01:22:57.350 align:start position:0% how do they respond well the supply chains<01:22:55.739><c> uh</c><01:22:56.159><c> disruptions</c><01:22:56.699><c> right</c><01:22:56.940><c> like</c><01:22:57.179><c> the</c> 01:22:57.350 --> 01:22:57.360 align:start position:0% chains uh disruptions right like the 01:22:57.360 --> 01:23:00.470 align:start position:0% chains uh disruptions right like the Swiss<01:22:57.659><c> Canal</c><01:22:58.020><c> situation</c><01:22:58.699><c> two</c><01:22:59.699><c> how</c><01:23:00.179><c> do</c><01:23:00.300><c> they</c> 01:23:00.470 --> 01:23:00.480 align:start position:0% Swiss Canal situation two how do they 01:23:00.480 --> 01:23:03.290 align:start position:0% Swiss Canal situation two how do they meet<01:23:00.780><c> customer</c><01:23:01.080><c> expectations</c><01:23:01.980><c> uh</c><01:23:02.760><c> with</c><01:23:03.060><c> the</c> 01:23:03.290 --> 01:23:03.300 align:start position:0% meet customer expectations uh with the 01:23:03.300 --> 01:23:04.450 align:start position:0% meet customer expectations uh with the changing 01:23:04.450 --> 01:23:04.460 align:start position:0% changing 01:23:04.460 --> 01:23:07.250 align:start position:0% changing and<01:23:05.460><c> three</c><01:23:05.639><c> What</c><01:23:06.000><c> shipping</c><01:23:06.420><c> solution</c><01:23:06.780><c> is</c><01:23:07.020><c> the</c> 01:23:07.250 --> 01:23:07.260 align:start position:0% and three What shipping solution is the 01:23:07.260 --> 01:23:10.250 align:start position:0% and three What shipping solution is the best<01:23:07.380><c> for</c><01:23:07.679><c> my</c><01:23:07.920><c> business</c><01:23:08.159><c> right</c><01:23:08.699><c> so</c><01:23:09.300><c> for</c><01:23:10.080><c> the</c> 01:23:10.250 --> 01:23:10.260 align:start position:0% best for my business right so for the 01:23:10.260 --> 01:23:12.350 align:start position:0% best for my business right so for the first<01:23:10.560><c> one</c><01:23:10.739><c> you</c><01:23:11.040><c> know</c><01:23:11.100><c> besides</c><01:23:11.639><c> the</c><01:23:11.880><c> Seuss</c> 01:23:12.350 --> 01:23:12.360 align:start position:0% first one you know besides the Seuss 01:23:12.360 --> 01:23:15.290 align:start position:0% first one you know besides the Seuss Canal<01:23:12.719><c> situation</c><01:23:13.560><c> other</c><01:23:14.460><c> forms</c><01:23:14.880><c> of</c><01:23:15.060><c> supply</c> 01:23:15.290 --> 01:23:15.300 align:start position:0% Canal situation other forms of supply 01:23:15.300 --> 01:23:17.689 align:start position:0% Canal situation other forms of supply chain<01:23:15.600><c> disruptions</c><01:23:16.500><c> can</c><01:23:16.800><c> include</c><01:23:17.159><c> outliers</c> 01:23:17.689 --> 01:23:17.699 align:start position:0% chain disruptions can include outliers 01:23:17.699 --> 01:23:19.189 align:start position:0% chain disruptions can include outliers like<01:23:17.940><c> you</c><01:23:18.120><c> know</c><01:23:18.239><c> weather</c><01:23:18.420><c> complications</c> 01:23:19.189 --> 01:23:19.199 align:start position:0% like you know weather complications 01:23:19.199 --> 01:23:22.370 align:start position:0% like you know weather complications natural<01:23:19.860><c> disasters</c><01:23:20.580><c> you</c><01:23:20.940><c> know</c><01:23:21.380><c> terrorists</c> 01:23:22.370 --> 01:23:22.380 align:start position:0% natural disasters you know terrorists 01:23:22.380 --> 01:23:24.950 align:start position:0% natural disasters you know terrorists and<01:23:22.620><c> other</c><01:23:22.739><c> unforeseen</c><01:23:23.460><c> events</c><01:23:23.940><c> which</c><01:23:24.659><c> just</c> 01:23:24.950 --> 01:23:24.960 align:start position:0% and other unforeseen events which just 01:23:24.960 --> 01:23:26.510 align:start position:0% and other unforeseen events which just adds<01:23:25.260><c> to</c><01:23:25.320><c> the</c><01:23:25.500><c> complication</c><01:23:25.980><c> of</c><01:23:26.340><c> already</c> 01:23:26.510 --> 01:23:26.520 align:start position:0% adds to the complication of already 01:23:26.520 --> 01:23:27.950 align:start position:0% adds to the complication of already having<01:23:26.820><c> the</c><01:23:27.120><c> deal</c><01:23:27.239><c> with</c><01:23:27.480><c> day-to-day</c> 01:23:27.950 --> 01:23:27.960 align:start position:0% having the deal with day-to-day 01:23:27.960 --> 01:23:29.930 align:start position:0% having the deal with day-to-day operations<01:23:28.440><c> right</c><01:23:28.920><c> so</c> 01:23:29.930 --> 01:23:29.940 align:start position:0% operations right so 01:23:29.940 --> 01:23:32.149 align:start position:0% operations right so therefore<01:23:30.780><c> responding</c><01:23:31.440><c> well</c><01:23:31.620><c> to</c><01:23:31.860><c> these</c> 01:23:32.149 --> 01:23:32.159 align:start position:0% therefore responding well to these 01:23:32.159 --> 01:23:34.790 align:start position:0% therefore responding well to these supply<01:23:32.280><c> chain</c><01:23:32.659><c> disruptions</c><01:23:33.659><c> relies</c><01:23:34.560><c> on</c> 01:23:34.790 --> 01:23:34.800 align:start position:0% supply chain disruptions relies on 01:23:34.800 --> 01:23:36.530 align:start position:0% supply chain disruptions relies on research<01:23:35.219><c> and</c><01:23:35.460><c> working</c><01:23:35.699><c> with</c><01:23:36.000><c> reliable</c> 01:23:36.530 --> 01:23:36.540 align:start position:0% research and working with reliable 01:23:36.540 --> 01:23:39.290 align:start position:0% research and working with reliable Logistics<01:23:37.500><c> Partners</c><01:23:38.040><c> you</c><01:23:38.699><c> know</c><01:23:38.820><c> with</c><01:23:39.060><c> new</c> 01:23:39.290 --> 01:23:39.300 align:start position:0% Logistics Partners you know with new 01:23:39.300 --> 01:23:41.090 align:start position:0% Logistics Partners you know with new players<01:23:39.659><c> entering</c><01:23:40.139><c> the</c><01:23:40.320><c> space</c><01:23:40.560><c> every</c><01:23:40.920><c> year</c> 01:23:41.090 --> 01:23:41.100 align:start position:0% players entering the space every year 01:23:41.100 --> 01:23:43.250 align:start position:0% players entering the space every year it's<01:23:41.340><c> important</c><01:23:41.699><c> to</c><01:23:41.880><c> do</c><01:23:42.060><c> your</c><01:23:42.239><c> homework</c><01:23:42.600><c> and</c> 01:23:43.250 --> 01:23:43.260 align:start position:0% it's important to do your homework and 01:23:43.260 --> 01:23:45.350 align:start position:0% it's important to do your homework and look<01:23:43.440><c> for</c><01:23:43.620><c> partners</c><01:23:44.219><c> with</c><01:23:44.520><c> a</c><01:23:44.699><c> proven</c><01:23:44.940><c> approach</c> 01:23:45.350 --> 01:23:45.360 align:start position:0% look for partners with a proven approach 01:23:45.360 --> 01:23:47.570 align:start position:0% look for partners with a proven approach to<01:23:45.600><c> end-to-end</c><01:23:46.199><c> transport</c><01:23:46.739><c> infrastructure</c> 01:23:47.570 --> 01:23:47.580 align:start position:0% to end-to-end transport infrastructure 01:23:47.580 --> 01:23:50.930 align:start position:0% to end-to-end transport infrastructure and<01:23:48.480><c> Agility</c><01:23:48.900><c> is</c><01:23:49.560><c> a</c><01:23:49.860><c> very</c><01:23:49.980><c> important</c><01:23:50.400><c> trait</c><01:23:50.760><c> in</c> 01:23:50.930 --> 01:23:50.940 align:start position:0% and Agility is a very important trait in 01:23:50.940 --> 01:23:53.270 align:start position:0% and Agility is a very important trait in a<01:23:51.120><c> quality</c><01:23:51.420><c> partner</c><01:23:51.900><c> right</c><01:23:52.260><c> as</c><01:23:52.620><c> it</c><01:23:52.920><c> means</c><01:23:53.159><c> that</c> 01:23:53.270 --> 01:23:53.280 align:start position:0% a quality partner right as it means that 01:23:53.280 --> 01:23:55.070 align:start position:0% a quality partner right as it means that you<01:23:53.400><c> can</c><01:23:53.520><c> expect</c><01:23:53.760><c> a</c><01:23:54.120><c> workaround</c><01:23:54.600><c> for</c><01:23:54.900><c> any</c> 01:23:55.070 --> 01:23:55.080 align:start position:0% you can expect a workaround for any 01:23:55.080 --> 01:23:58.490 align:start position:0% you can expect a workaround for any issues<01:23:55.560><c> in</c><01:23:55.739><c> a</c><01:23:55.920><c> short</c><01:23:56.100><c> order</c><01:23:56.940><c> so</c> 01:23:58.490 --> 01:23:58.500 align:start position:0% issues in a short order so 01:23:58.500 --> 01:24:00.770 align:start position:0% issues in a short order so um one<01:23:58.980><c> of</c><01:23:59.100><c> the</c><01:23:59.280><c> things</c><01:23:59.460><c> that</c><01:23:59.760><c> we</c><01:23:59.940><c> suggest</c><01:24:00.300><c> you</c> 01:24:00.770 --> 01:24:00.780 align:start position:0% um one of the things that we suggest you 01:24:00.780 --> 01:24:02.930 align:start position:0% um one of the things that we suggest you know<01:24:00.900><c> some</c><01:24:01.260><c> customers</c><01:24:01.980><c> that</c><01:24:02.340><c> have</c><01:24:02.699><c> actually</c> 01:24:02.930 --> 01:24:02.940 align:start position:0% know some customers that have actually 01:24:02.940 --> 01:24:04.970 align:start position:0% know some customers that have actually experienced<01:24:03.540><c> you</c><01:24:03.719><c> know</c><01:24:03.840><c> many</c><01:24:04.020><c> delays</c><01:24:04.620><c> you</c> 01:24:04.970 --> 01:24:04.980 align:start position:0% experienced you know many delays you 01:24:04.980 --> 01:24:07.010 align:start position:0% experienced you know many delays you know<01:24:05.040><c> during</c><01:24:05.280><c> the</c><01:24:05.880><c> coronavirus</c><01:24:06.600><c> situation</c> 01:24:07.010 --> 01:24:07.020 align:start position:0% know during the coronavirus situation 01:24:07.020 --> 01:24:09.470 align:start position:0% know during the coronavirus situation with<01:24:07.500><c> you</c><01:24:07.920><c> know</c><01:24:07.980><c> disruption</c><01:24:08.639><c> Studio</c><01:24:09.000><c> supply</c> 01:24:09.470 --> 01:24:09.480 align:start position:0% with you know disruption Studio supply 01:24:09.480 --> 01:24:11.629 align:start position:0% with you know disruption Studio supply chain<01:24:09.780><c> is</c><01:24:10.080><c> that</c><01:24:10.320><c> they</c><01:24:10.920><c> should</c><01:24:11.100><c> actually</c><01:24:11.340><c> look</c> 01:24:11.629 --> 01:24:11.639 align:start position:0% chain is that they should actually look 01:24:11.639 --> 01:24:13.970 align:start position:0% chain is that they should actually look for<01:24:11.880><c> maybe</c><01:24:12.239><c> a</c><01:24:12.480><c> local</c><01:24:12.659><c> manufacturer</c><01:24:13.560><c> that</c><01:24:13.860><c> can</c> 01:24:13.970 --> 01:24:13.980 align:start position:0% for maybe a local manufacturer that can 01:24:13.980 --> 01:24:15.890 align:start position:0% for maybe a local manufacturer that can help<01:24:14.219><c> them</c><01:24:14.460><c> in</c><01:24:15.060><c> the</c><01:24:15.239><c> event</c><01:24:15.360><c> that</c><01:24:15.659><c> you</c><01:24:15.840><c> know</c> 01:24:15.890 --> 01:24:15.900 align:start position:0% help them in the event that you know 01:24:15.900 --> 01:24:17.450 align:start position:0% help them in the event that you know like<01:24:16.080><c> there's</c><01:24:16.320><c> a</c><01:24:16.500><c> delay</c><01:24:16.800><c> in</c><01:24:16.980><c> getting</c><01:24:17.159><c> your</c> 01:24:17.450 --> 01:24:17.460 align:start position:0% like there's a delay in getting your 01:24:17.460 --> 01:24:19.550 align:start position:0% like there's a delay in getting your goods<01:24:17.880><c> right</c><01:24:18.060><c> especially</c><01:24:18.540><c> with</c><01:24:18.719><c> Peak</c><01:24:19.080><c> Seasons</c> 01:24:19.550 --> 01:24:19.560 align:start position:0% goods right especially with Peak Seasons 01:24:19.560 --> 01:24:21.830 align:start position:0% goods right especially with Peak Seasons around<01:24:19.739><c> you</c><01:24:20.520><c> do</c><01:24:20.699><c> not</c><01:24:20.880><c> want</c><01:24:21.179><c> to</c><01:24:21.300><c> you</c><01:24:21.600><c> know</c><01:24:21.659><c> run</c> 01:24:21.830 --> 01:24:21.840 align:start position:0% around you do not want to you know run 01:24:21.840 --> 01:24:23.810 align:start position:0% around you do not want to you know run out<01:24:22.020><c> of</c><01:24:22.199><c> goods</c><01:24:22.560><c> to</c><01:24:22.679><c> sell</c><01:24:22.920><c> so</c><01:24:23.100><c> looking</c><01:24:23.340><c> for</c><01:24:23.639><c> a</c> 01:24:23.810 --> 01:24:23.820 align:start position:0% out of goods to sell so looking for a 01:24:23.820 --> 01:24:26.149 align:start position:0% out of goods to sell so looking for a local<01:24:23.940><c> manufacturer</c><01:24:24.780><c> is</c><01:24:24.960><c> definitely</c><01:24:25.320><c> one</c><01:24:26.040><c> of</c> 01:24:26.149 --> 01:24:26.159 align:start position:0% local manufacturer is definitely one of 01:24:26.159 --> 01:24:27.950 align:start position:0% local manufacturer is definitely one of the<01:24:26.280><c> things</c><01:24:26.460><c> that</c><01:24:26.699><c> we</c><01:24:26.880><c> suggest</c> 01:24:27.950 --> 01:24:27.960 align:start position:0% the things that we suggest 01:24:27.960 --> 01:24:30.770 align:start position:0% the things that we suggest and<01:24:28.920><c> moving</c><01:24:29.400><c> on</c><01:24:29.580><c> to</c><01:24:29.760><c> the</c><01:24:29.940><c> second</c><01:24:30.060><c> point</c><01:24:30.420><c> is</c> 01:24:30.770 --> 01:24:30.780 align:start position:0% and moving on to the second point is 01:24:30.780 --> 01:24:32.209 align:start position:0% and moving on to the second point is that<01:24:31.020><c> you</c><01:24:31.500><c> know</c><01:24:31.560><c> the</c><01:24:31.800><c> second</c><01:24:31.920><c> biggest</c> 01:24:32.209 --> 01:24:32.219 align:start position:0% that you know the second biggest 01:24:32.219 --> 01:24:33.890 align:start position:0% that you know the second biggest shipping<01:24:32.699><c> challenge</c><01:24:32.940><c> is</c><01:24:33.239><c> meeting</c><01:24:33.540><c> customer</c> 01:24:33.890 --> 01:24:33.900 align:start position:0% shipping challenge is meeting customer 01:24:33.900 --> 01:24:36.770 align:start position:0% shipping challenge is meeting customer expectations<01:24:34.739><c> right</c><01:24:35.280><c> so</c><01:24:36.120><c> as</c><01:24:36.360><c> mentioned</c> 01:24:36.770 --> 01:24:36.780 align:start position:0% expectations right so as mentioned 01:24:36.780 --> 01:24:38.930 align:start position:0% expectations right so as mentioned previously<01:24:37.260><c> you</c><01:24:37.500><c> know</c><01:24:37.620><c> Amazon</c><01:24:37.860><c> and</c><01:24:38.280><c> these</c><01:24:38.639><c> uh</c> 01:24:38.930 --> 01:24:38.940 align:start position:0% previously you know Amazon and these uh 01:24:38.940 --> 01:24:40.850 align:start position:0% previously you know Amazon and these uh several<01:24:39.239><c> big</c><01:24:39.420><c> e-commerce</c><01:24:40.020><c> retailers</c><01:24:40.620><c> have</c> 01:24:40.850 --> 01:24:40.860 align:start position:0% several big e-commerce retailers have 01:24:40.860 --> 01:24:43.550 align:start position:0% several big e-commerce retailers have certainly<01:24:41.280><c> set</c><01:24:41.580><c> the</c><01:24:41.760><c> bars</c><01:24:42.120><c> super</c><01:24:42.300><c> high</c><01:24:42.659><c> with</c> 01:24:43.550 --> 01:24:43.560 align:start position:0% certainly set the bars super high with 01:24:43.560 --> 01:24:45.890 align:start position:0% certainly set the bars super high with these<01:24:43.920><c> free</c><01:24:44.100><c> one</c><01:24:44.460><c> to</c><01:24:44.580><c> two</c><01:24:44.760><c> Day</c><01:24:44.940><c> deliveries</c><01:24:45.540><c> and</c> 01:24:45.890 --> 01:24:45.900 align:start position:0% these free one to two Day deliveries and 01:24:45.900 --> 01:24:47.870 align:start position:0% these free one to two Day deliveries and then<01:24:46.020><c> raise</c><01:24:46.199><c> it</c><01:24:46.440><c> with</c><01:24:46.620><c> mix</c><01:24:46.920><c> and</c><01:24:47.219><c> then</c><01:24:47.340><c> same</c><01:24:47.580><c> day</c> 01:24:47.870 --> 01:24:47.880 align:start position:0% then raise it with mix and then same day 01:24:47.880 --> 01:24:50.870 align:start position:0% then raise it with mix and then same day options<01:24:48.300><c> so</c><01:24:49.260><c> retailers</c><01:24:49.920><c> and</c><01:24:50.159><c> Brands</c><01:24:50.520><c> who</c><01:24:50.699><c> want</c> 01:24:50.870 --> 01:24:50.880 align:start position:0% options so retailers and Brands who want 01:24:50.880 --> 01:24:52.910 align:start position:0% options so retailers and Brands who want to<01:24:51.060><c> compete</c><01:24:51.600><c> or</c><01:24:52.020><c> avoid</c><01:24:52.380><c> selling</c><01:24:52.739><c> through</c> 01:24:52.910 --> 01:24:52.920 align:start position:0% to compete or avoid selling through 01:24:52.920 --> 01:24:54.950 align:start position:0% to compete or avoid selling through Amazon<01:24:53.219><c> are</c><01:24:53.760><c> now</c><01:24:53.940><c> kind</c><01:24:54.239><c> of</c><01:24:54.360><c> compelled</c><01:24:54.840><c> to</c> 01:24:54.950 --> 01:24:54.960 align:start position:0% Amazon are now kind of compelled to 01:24:54.960 --> 01:24:57.709 align:start position:0% Amazon are now kind of compelled to match<01:24:55.199><c> their</c><01:24:55.500><c> delivery</c><01:24:56.040><c> promises</c><01:24:56.580><c> or</c><01:24:57.300><c> provide</c> 01:24:57.709 --> 01:24:57.719 align:start position:0% match their delivery promises or provide 01:24:57.719 --> 01:24:59.570 align:start position:0% match their delivery promises or provide like<01:24:57.960><c> differentiated</c><01:24:58.679><c> value</c><01:24:59.040><c> to</c><01:24:59.400><c> their</c> 01:24:59.570 --> 01:24:59.580 align:start position:0% like differentiated value to their 01:24:59.580 --> 01:25:02.629 align:start position:0% like differentiated value to their customers<01:25:00.120><c> right</c><01:25:00.480><c> so</c><01:25:01.440><c> if</c><01:25:01.739><c> offering</c><01:25:02.159><c> free</c><01:25:02.460><c> and</c> 01:25:02.629 --> 01:25:02.639 align:start position:0% customers right so if offering free and 01:25:02.639 --> 01:25:04.490 align:start position:0% customers right so if offering free and fast<01:25:02.820><c> shipping</c><01:25:03.300><c> is</c><01:25:03.480><c> not</c><01:25:03.659><c> possible</c><01:25:04.020><c> for</c><01:25:04.320><c> your</c> 01:25:04.490 --> 01:25:04.500 align:start position:0% fast shipping is not possible for your 01:25:04.500 --> 01:25:06.229 align:start position:0% fast shipping is not possible for your business<01:25:04.679><c> right</c><01:25:05.100><c> now</c><01:25:05.280><c> you</c><01:25:06.000><c> can</c><01:25:06.060><c> actually</c> 01:25:06.229 --> 01:25:06.239 align:start position:0% business right now you can actually 01:25:06.239 --> 01:25:08.330 align:start position:0% business right now you can actually explore<01:25:06.719><c> different</c><01:25:07.139><c> options</c><01:25:07.620><c> that</c><01:25:07.980><c> offer</c> 01:25:08.330 --> 01:25:08.340 align:start position:0% explore different options that offer 01:25:08.340 --> 01:25:10.490 align:start position:0% explore different options that offer your<01:25:08.580><c> consumers</c><01:25:09.179><c> convenience</c><01:25:09.840><c> over</c><01:25:10.199><c> just</c> 01:25:10.490 --> 01:25:10.500 align:start position:0% your consumers convenience over just 01:25:10.500 --> 01:25:12.530 align:start position:0% your consumers convenience over just speed<01:25:10.800><c> which</c><01:25:11.460><c> is</c><01:25:11.580><c> something</c><01:25:11.760><c> that</c><01:25:12.120><c> we</c><01:25:12.300><c> really</c> 01:25:12.530 --> 01:25:12.540 align:start position:0% speed which is something that we really 01:25:12.540 --> 01:25:14.390 align:start position:0% speed which is something that we really you<01:25:12.840><c> know</c><01:25:12.900><c> emphasize</c><01:25:13.380><c> through</c><01:25:13.679><c> our</c><01:25:13.920><c> customers</c> 01:25:14.390 --> 01:25:14.400 align:start position:0% you know emphasize through our customers 01:25:14.400 --> 01:25:17.090 align:start position:0% you know emphasize through our customers and<01:25:15.179><c> this</c><01:25:15.420><c> means</c><01:25:15.659><c> exploring</c><01:25:16.199><c> omnichannel</c> 01:25:17.090 --> 01:25:17.100 align:start position:0% and this means exploring omnichannel 01:25:17.100 --> 01:25:19.550 align:start position:0% and this means exploring omnichannel selling<01:25:17.520><c> options</c><01:25:18.000><c> right</c><01:25:18.420><c> so</c><01:25:19.020><c> this</c><01:25:19.199><c> allows</c> 01:25:19.550 --> 01:25:19.560 align:start position:0% selling options right so this allows 01:25:19.560 --> 01:25:21.470 align:start position:0% selling options right so this allows your<01:25:19.739><c> products</c><01:25:20.280><c> to</c><01:25:20.460><c> not</c><01:25:20.639><c> only</c><01:25:20.760><c> be</c><01:25:21.000><c> accessible</c> 01:25:21.470 --> 01:25:21.480 align:start position:0% your products to not only be accessible 01:25:21.480 --> 01:25:23.149 align:start position:0% your products to not only be accessible through<01:25:21.780><c> a</c><01:25:22.020><c> multitude</c><01:25:22.440><c> of</c><01:25:22.560><c> purchasing</c> 01:25:23.149 --> 01:25:23.159 align:start position:0% through a multitude of purchasing 01:25:23.159 --> 01:25:25.910 align:start position:0% through a multitude of purchasing channels<01:25:23.639><c> whether</c><01:25:24.360><c> it</c><01:25:24.600><c> be</c><01:25:24.719><c> on</c><01:25:25.139><c> Star</c><01:25:25.380><c> online</c> 01:25:25.910 --> 01:25:25.920 align:start position:0% channels whether it be on Star online 01:25:25.920 --> 01:25:29.390 align:start position:0% channels whether it be on Star online via<01:25:26.460><c> social</c><01:25:26.760><c> media</c><01:25:27.239><c> like</c><01:25:28.260><c> Tick</c><01:25:28.860><c> Tock</c><01:25:29.219><c> for</c> 01:25:29.390 --> 01:25:29.400 align:start position:0% via social media like Tick Tock for 01:25:29.400 --> 01:25:32.350 align:start position:0% via social media like Tick Tock for example<01:25:29.639><c> and</c><01:25:30.000><c> third-party</c><01:25:30.600><c> retailers</c><01:25:31.199><c> right</c> 01:25:32.350 --> 01:25:32.360 align:start position:0% example and third-party retailers right 01:25:32.360 --> 01:25:35.390 align:start position:0% example and third-party retailers right and<01:25:33.360><c> lastly</c><01:25:33.900><c> one</c><01:25:34.199><c> of</c><01:25:34.320><c> the</c><01:25:34.440><c> top</c><01:25:34.620><c> questions</c><01:25:34.920><c> that</c> 01:25:35.390 --> 01:25:35.400 align:start position:0% and lastly one of the top questions that 01:25:35.400 --> 01:25:38.450 align:start position:0% and lastly one of the top questions that customers<01:25:35.820><c> have</c><01:25:36.179><c> asked</c><01:25:36.960><c> me</c><01:25:37.020><c> is</c><01:25:37.440><c> what</c><01:25:38.100><c> shipping</c> 01:25:38.450 --> 01:25:38.460 align:start position:0% customers have asked me is what shipping 01:25:38.460 --> 01:25:40.490 align:start position:0% customers have asked me is what shipping solution<01:25:38.820><c> is</c><01:25:39.060><c> best</c><01:25:39.300><c> for</c><01:25:39.600><c> their</c><01:25:39.719><c> business</c><01:25:40.080><c> as</c> 01:25:40.490 --> 01:25:40.500 align:start position:0% solution is best for their business as 01:25:40.500 --> 01:25:42.890 align:start position:0% solution is best for their business as companies<01:25:40.980><c> look</c><01:25:41.280><c> that</c><01:25:41.520><c> expand</c><01:25:41.940><c> overseas</c><01:25:42.600><c> and</c> 01:25:42.890 --> 01:25:42.900 align:start position:0% companies look that expand overseas and 01:25:42.900 --> 01:25:45.890 align:start position:0% companies look that expand overseas and keep<01:25:43.139><c> shipping</c><01:25:43.920><c> costs</c><01:25:44.340><c> low</c><01:25:44.699><c> domestically</c><01:25:45.480><c> and</c> 01:25:45.890 --> 01:25:45.900 align:start position:0% keep shipping costs low domestically and 01:25:45.900 --> 01:25:48.290 align:start position:0% keep shipping costs low domestically and internationally<01:25:46.560><c> right</c><01:25:47.040><c> so</c><01:25:47.880><c> in</c><01:25:48.179><c> today's</c> 01:25:48.290 --> 01:25:48.300 align:start position:0% internationally right so in today's 01:25:48.300 --> 01:25:50.930 align:start position:0% internationally right so in today's world<01:25:48.719><c> where</c><01:25:49.320><c> you</c><01:25:49.980><c> know</c><01:25:50.040><c> like</c><01:25:50.280><c> in</c><01:25:50.760><c> America</c> 01:25:50.930 --> 01:25:50.940 align:start position:0% world where you know like in America 01:25:50.940 --> 01:25:53.209 align:start position:0% world where you know like in America we're<01:25:51.420><c> you</c><01:25:51.719><c> know</c><01:25:51.780><c> very</c><01:25:51.960><c> familiar</c><01:25:52.380><c> with</c><01:25:52.679><c> USPS</c> 01:25:53.209 --> 01:25:53.219 align:start position:0% we're you know very familiar with USPS 01:25:53.219 --> 01:25:57.290 align:start position:0% we're you know very familiar with USPS FedEx<01:25:54.000><c> and</c><01:25:54.360><c> DHL</c><01:25:55.020><c> and</c><01:25:55.620><c> ups</c><01:25:56.100><c> for</c><01:25:56.400><c> example</c><01:25:56.699><c> what</c> 01:25:57.290 --> 01:25:57.300 align:start position:0% FedEx and DHL and ups for example what 01:25:57.300 --> 01:25:58.910 align:start position:0% FedEx and DHL and ups for example what will<01:25:57.480><c> be</c><01:25:57.659><c> a</c><01:25:57.780><c> shock</c><01:25:58.020><c> to</c><01:25:58.199><c> use</c><01:25:58.380><c> that</c><01:25:58.560><c> there</c><01:25:58.800><c> are</c> 01:25:58.910 --> 01:25:58.920 align:start position:0% will be a shock to use that there are 01:25:58.920 --> 01:26:00.229 align:start position:0% will be a shock to use that there are actually<01:25:58.980><c> more</c><01:25:59.280><c> than</c><01:25:59.400><c> 400</c><01:25:59.880><c> different</c> 01:26:00.229 --> 01:26:00.239 align:start position:0% actually more than 400 different 01:26:00.239 --> 01:26:02.689 align:start position:0% actually more than 400 different shipping<01:26:00.719><c> companies</c><01:26:01.199><c> so</c><01:26:01.980><c> each</c><01:26:02.280><c> one</c><01:26:02.460><c> of</c><01:26:02.580><c> them</c> 01:26:02.689 --> 01:26:02.699 align:start position:0% shipping companies so each one of them 01:26:02.699 --> 01:26:04.550 align:start position:0% shipping companies so each one of them has<01:26:03.060><c> you</c><01:26:03.659><c> know</c><01:26:03.780><c> their</c><01:26:04.020><c> strengths</c><01:26:04.440><c> and</c> 01:26:04.550 --> 01:26:04.560 align:start position:0% has you know their strengths and 01:26:04.560 --> 01:26:06.470 align:start position:0% has you know their strengths and weaknesses<01:26:05.159><c> that</c><01:26:05.580><c> you</c><01:26:06.060><c> need</c><01:26:06.179><c> to</c><01:26:06.360><c> understand</c> 01:26:06.470 --> 01:26:06.480 align:start position:0% weaknesses that you need to understand 01:26:06.480 --> 01:26:08.510 align:start position:0% weaknesses that you need to understand what's<01:26:07.020><c> the</c><01:26:07.260><c> best</c><01:26:07.440><c> career</c><01:26:07.860><c> for</c><01:26:08.159><c> your</c><01:26:08.280><c> business</c> 01:26:08.510 --> 01:26:08.520 align:start position:0% what's the best career for your business 01:26:08.520 --> 01:26:10.430 align:start position:0% what's the best career for your business type<01:26:08.880><c> and</c><01:26:09.300><c> sometimes</c><01:26:09.600><c> that</c><01:26:09.840><c> can</c><01:26:10.020><c> get</c><01:26:10.260><c> very</c> 01:26:10.430 --> 01:26:10.440 align:start position:0% type and sometimes that can get very 01:26:10.440 --> 01:26:13.129 align:start position:0% type and sometimes that can get very overwhelming<01:26:11.219><c> for</c><01:26:11.880><c> these</c><01:26:12.179><c> retailers</c><01:26:12.659><c> to</c><01:26:12.900><c> have</c> 01:26:13.129 --> 01:26:13.139 align:start position:0% overwhelming for these retailers to have 01:26:13.139 --> 01:26:15.470 align:start position:0% overwhelming for these retailers to have to<01:26:13.260><c> go</c><01:26:13.440><c> through</c><01:26:13.679><c> one</c><01:26:14.100><c> each</c><01:26:14.760><c> and</c><01:26:14.940><c> every</c><01:26:15.120><c> single</c> 01:26:15.470 --> 01:26:15.480 align:start position:0% to go through one each and every single 01:26:15.480 --> 01:26:17.629 align:start position:0% to go through one each and every single one<01:26:15.719><c> to</c><01:26:16.320><c> kind</c><01:26:16.500><c> of</c><01:26:16.620><c> find</c><01:26:16.800><c> the</c><01:26:17.040><c> best</c><01:26:17.159><c> one</c><01:26:17.340><c> for</c> 01:26:17.629 --> 01:26:17.639 align:start position:0% one to kind of find the best one for 01:26:17.639 --> 01:26:19.610 align:start position:0% one to kind of find the best one for their<01:26:17.760><c> business</c><01:26:18.060><c> so</c> 01:26:19.610 --> 01:26:19.620 align:start position:0% their business so 01:26:19.620 --> 01:26:21.530 align:start position:0% their business so um<01:26:19.679><c> just</c><01:26:19.980><c> a</c><01:26:20.340><c> you</c><01:26:20.639><c> know</c><01:26:20.699><c> couple</c><01:26:20.880><c> of</c><01:26:21.060><c> tips</c><01:26:21.360><c> and</c> 01:26:21.530 --> 01:26:21.540 align:start position:0% um just a you know couple of tips and 01:26:21.540 --> 01:26:23.330 align:start position:0% um just a you know couple of tips and tricks<01:26:21.780><c> that</c><01:26:22.020><c> we</c><01:26:22.139><c> like</c><01:26:22.320><c> to</c><01:26:22.500><c> you</c><01:26:22.860><c> know</c><01:26:22.920><c> push</c><01:26:23.159><c> to</c> 01:26:23.330 --> 01:26:23.340 align:start position:0% tricks that we like to you know push to 01:26:23.340 --> 01:26:25.189 align:start position:0% tricks that we like to you know push to our<01:26:23.520><c> customers</c><01:26:23.880><c> here</c><01:26:24.179><c> is</c><01:26:24.360><c> that</c><01:26:24.600><c> they</c><01:26:25.020><c> can</c> 01:26:25.189 --> 01:26:25.199 align:start position:0% our customers here is that they can 01:26:25.199 --> 01:26:27.350 align:start position:0% our customers here is that they can evaluate<01:26:25.620><c> by</c><01:26:25.980><c> using</c><01:26:26.280><c> different</c><01:26:26.520><c> factors</c><01:26:27.060><c> such</c> 01:26:27.350 --> 01:26:27.360 align:start position:0% evaluate by using different factors such 01:26:27.360 --> 01:26:30.290 align:start position:0% evaluate by using different factors such as<01:26:27.480><c> shipping</c><01:26:27.900><c> rates</c><01:26:28.639><c> for</c><01:26:29.639><c> shipping</c><01:26:30.060><c> rates</c> 01:26:30.290 --> 01:26:30.300 align:start position:0% as shipping rates for shipping rates 01:26:30.300 --> 01:26:32.450 align:start position:0% as shipping rates for shipping rates such<01:26:30.540><c> as</c><01:26:30.659><c> weight</c><01:26:31.080><c> Dimensions</c><01:26:31.739><c> you</c><01:26:31.860><c> know</c><01:26:31.980><c> or</c> 01:26:32.450 --> 01:26:32.460 align:start position:0% such as weight Dimensions you know or 01:26:32.460 --> 01:26:35.270 align:start position:0% such as weight Dimensions you know or distance<01:26:32.760><c> and</c><01:26:33.120><c> delivery</c><01:26:33.659><c> speed</c><01:26:33.840><c> to</c><01:26:34.739><c> evaluate</c> 01:26:35.270 --> 01:26:35.280 align:start position:0% distance and delivery speed to evaluate 01:26:35.280 --> 01:26:37.310 align:start position:0% distance and delivery speed to evaluate the<01:26:35.460><c> best</c><01:26:35.639><c> career</c><01:26:36.060><c> for</c><01:26:36.300><c> your</c><01:26:36.420><c> business</c><01:26:36.719><c> based</c> 01:26:37.310 --> 01:26:37.320 align:start position:0% the best career for your business based 01:26:37.320 --> 01:26:39.229 align:start position:0% the best career for your business based on<01:26:37.380><c> your</c><01:26:37.620><c> needs</c><01:26:37.980><c> and</c><01:26:38.100><c> customer</c><01:26:38.340><c> demographics</c> 01:26:39.229 --> 01:26:39.239 align:start position:0% on your needs and customer demographics 01:26:39.239 --> 01:26:41.810 align:start position:0% on your needs and customer demographics and<01:26:39.719><c> one</c><01:26:40.440><c> of</c><01:26:40.500><c> the</c><01:26:40.620><c> easiest</c><01:26:40.920><c> ways</c><01:26:41.340><c> to</c><01:26:41.460><c> gain</c> 01:26:41.810 --> 01:26:41.820 align:start position:0% and one of the easiest ways to gain 01:26:41.820 --> 01:26:44.209 align:start position:0% and one of the easiest ways to gain access<01:26:42.179><c> to</c><01:26:42.659><c> multiple</c><01:26:43.139><c> career</c><01:26:43.560><c> rates</c><01:26:43.920><c> so</c><01:26:44.100><c> that</c> 01:26:44.209 --> 01:26:44.219 align:start position:0% access to multiple career rates so that 01:26:44.219 --> 01:26:46.370 align:start position:0% access to multiple career rates so that you<01:26:44.340><c> don't</c><01:26:44.460><c> have</c><01:26:44.580><c> to</c><01:26:44.760><c> do</c><01:26:44.880><c> the</c><01:26:45.060><c> comparisons</c><01:26:45.719><c> is</c> 01:26:46.370 --> 01:26:46.380 align:start position:0% you don't have to do the comparisons is 01:26:46.380 --> 01:26:48.050 align:start position:0% you don't have to do the comparisons is to<01:26:46.620><c> actually</c><01:26:46.739><c> find</c><01:26:46.980><c> a</c><01:26:47.219><c> shipping</c><01:26:47.580><c> software</c> 01:26:48.050 --> 01:26:48.060 align:start position:0% to actually find a shipping software 01:26:48.060 --> 01:26:50.750 align:start position:0% to actually find a shipping software that<01:26:48.480><c> has</c><01:26:48.719><c> already</c><01:26:48.980><c> negotiated</c><01:26:49.980><c> those</c><01:26:50.460><c> you</c> 01:26:50.750 --> 01:26:50.760 align:start position:0% that has already negotiated those you 01:26:50.760 --> 01:26:52.970 align:start position:0% that has already negotiated those you know<01:26:51.239><c> um</c><01:26:51.300><c> built</c><01:26:51.840><c> like</c><01:26:51.960><c> those</c><01:26:52.560><c> cheaper</c> 01:26:52.970 --> 01:26:52.980 align:start position:0% know um built like those cheaper 01:26:52.980 --> 01:26:55.250 align:start position:0% know um built like those cheaper contracts<01:26:53.520><c> on</c><01:26:53.699><c> your</c><01:26:53.820><c> behalf</c><01:26:54.239><c> so</c><01:26:54.780><c> you</c><01:26:54.960><c> can</c><01:26:55.080><c> find</c> 01:26:55.250 --> 01:26:55.260 align:start position:0% contracts on your behalf so you can find 01:26:55.260 --> 01:26:57.410 align:start position:0% contracts on your behalf so you can find the<01:26:55.500><c> best</c><01:26:55.679><c> Solutions</c><01:26:56.159><c> on</c><01:26:56.760><c> a</c><01:26:56.880><c> ready</c><01:26:57.120><c> lower</c> 01:26:57.410 --> 01:26:57.420 align:start position:0% the best Solutions on a ready lower 01:26:57.420 --> 01:26:58.970 align:start position:0% the best Solutions on a ready lower shipping<01:26:57.960><c> rates</c> 01:26:58.970 --> 01:26:58.980 align:start position:0% shipping rates 01:26:58.980 --> 01:27:02.209 align:start position:0% shipping rates yes<01:26:59.580><c> that's</c><01:26:59.880><c> awesome</c><01:27:00.199><c> so</c><01:27:01.199><c> I</c><01:27:01.560><c> believe</c><01:27:01.739><c> that</c> 01:27:02.209 --> 01:27:02.219 align:start position:0% yes that's awesome so I believe that 01:27:02.219 --> 01:27:04.669 align:start position:0% yes that's awesome so I believe that those<01:27:02.580><c> are</c><01:27:02.880><c> very</c><01:27:03.120><c> valuable</c><01:27:03.600><c> things</c><01:27:03.960><c> that</c><01:27:04.500><c> our</c> 01:27:04.669 --> 01:27:04.679 align:start position:0% those are very valuable things that our 01:27:04.679 --> 01:27:07.490 align:start position:0% those are very valuable things that our Merchants<01:27:05.159><c> can't</c><01:27:05.460><c> ignore</c><01:27:05.880><c> and</c><01:27:06.780><c> I</c><01:27:07.080><c> hope</c><01:27:07.260><c> you</c> 01:27:07.490 --> 01:27:07.500 align:start position:0% Merchants can't ignore and I hope you 01:27:07.500 --> 01:27:10.610 align:start position:0% Merchants can't ignore and I hope you already<01:27:07.679><c> so</c><01:27:08.159><c> helpful</c><01:27:08.699><c> feel</c><01:27:09.480><c> so</c><01:27:09.659><c> helpful</c><01:27:10.020><c> with</c> 01:27:10.610 --> 01:27:10.620 align:start position:0% already so helpful feel so helpful with 01:27:10.620 --> 01:27:12.410 align:start position:0% already so helpful feel so helpful with our<01:27:10.860><c> speakers</c><01:27:11.100><c> answers</c> 01:27:12.410 --> 01:27:12.420 align:start position:0% our speakers answers 01:27:12.420 --> 01:27:15.830 align:start position:0% our speakers answers so<01:27:13.260><c> finally</c><01:27:13.980><c> I</c><01:27:14.280><c> would</c><01:27:14.400><c> like</c><01:27:14.520><c> to</c><01:27:14.699><c> say</c><01:27:14.940><c> thank</c><01:27:15.719><c> you</c> 01:27:15.830 --> 01:27:15.840 align:start position:0% so finally I would like to say thank you 01:27:15.840 --> 01:27:18.850 align:start position:0% so finally I would like to say thank you so<01:27:16.139><c> much</c><01:27:16.320><c> for</c><01:27:16.860><c> uh</c><01:27:17.520><c> to</c><01:27:17.760><c> our</c><01:27:18.000><c> amazing</c><01:27:18.420><c> speakers</c> 01:27:18.850 --> 01:27:18.860 align:start position:0% so much for uh to our amazing speakers 01:27:18.860 --> 01:27:22.370 align:start position:0% so much for uh to our amazing speakers and<01:27:19.860><c> all</c><01:27:20.159><c> the</c><01:27:20.460><c> audience</c> 01:27:22.370 --> 01:27:22.380 align:start position:0% and all the audience 01:27:22.380 --> 01:27:24.709 align:start position:0% and all the audience um<01:27:22.500><c> that</c><01:27:23.219><c> have</c><01:27:23.400><c> been</c><01:27:23.580><c> following</c><01:27:24.060><c> up</c><01:27:24.239><c> to</c><01:27:24.480><c> our</c> 01:27:24.709 --> 01:27:24.719 align:start position:0% um that have been following up to our 01:27:24.719 --> 01:27:27.229 align:start position:0% um that have been following up to our event 01:27:27.229 --> 01:27:27.239 align:start position:0% 01:27:27.239 --> 01:27:31.129 align:start position:0% so<01:27:28.040><c> uh</c><01:27:29.040><c> back</c><01:27:29.280><c> to</c><01:27:29.460><c> the</c><01:27:29.580><c> big</c><01:27:29.760><c> guys</c><01:27:30.000><c> Shopify</c><01:27:30.600><c> with</c> 01:27:31.129 --> 01:27:31.139 align:start position:0% so uh back to the big guys Shopify with 01:27:31.139 --> 01:27:33.649 align:start position:0% so uh back to the big guys Shopify with the<01:27:31.440><c> last</c><01:27:31.620><c> but</c><01:27:31.860><c> not</c><01:27:32.040><c> least</c><01:27:32.280><c> question</c><01:27:32.639><c> uh</c><01:27:33.300><c> Mary</c> 01:27:33.649 --> 01:27:33.659 align:start position:0% the last but not least question uh Mary 01:27:33.659 --> 01:27:36.050 align:start position:0% the last but not least question uh Mary which<01:27:34.139><c> shipping</c><01:27:34.860><c> challenges</c><01:27:35.400><c> do</c><01:27:35.699><c> you</c><01:27:35.880><c> think</c> 01:27:36.050 --> 01:27:36.060 align:start position:0% which shipping challenges do you think 01:27:36.060 --> 01:27:39.229 align:start position:0% which shipping challenges do you think our<01:27:36.420><c> Merchants</c><01:27:36.900><c> should</c><01:27:37.380><c> take</c><01:27:37.560><c> caution</c><01:27:37.920><c> off</c> 01:27:39.229 --> 01:27:39.239 align:start position:0% our Merchants should take caution off 01:27:39.239 --> 01:27:43.189 align:start position:0% our Merchants should take caution off oh<01:27:39.960><c> that's</c><01:27:40.199><c> a</c><01:27:40.380><c> good</c><01:27:40.560><c> question</c><01:27:40.940><c> I</c><01:27:41.940><c> I</c><01:27:42.120><c> think</c> 01:27:43.189 --> 01:27:43.199 align:start position:0% oh that's a good question I I think 01:27:43.199 --> 01:27:46.370 align:start position:0% oh that's a good question I I think Shopify<01:27:44.040><c> is</c><01:27:44.280><c> definitely</c><01:27:44.639><c> a</c><01:27:45.300><c> platform</c><01:27:45.719><c> that</c> 01:27:46.370 --> 01:27:46.380 align:start position:0% Shopify is definitely a platform that 01:27:46.380 --> 01:27:50.090 align:start position:0% Shopify is definitely a platform that wants<01:27:46.920><c> to</c><01:27:47.400><c> encourage</c><01:27:48.120><c> new</c><01:27:49.080><c> entrepreneurs</c><01:27:49.739><c> to</c> 01:27:50.090 --> 01:27:50.100 align:start position:0% wants to encourage new entrepreneurs to 01:27:50.100 --> 01:27:52.189 align:start position:0% wants to encourage new entrepreneurs to start<01:27:50.340><c> a</c><01:27:50.639><c> business</c><01:27:50.760><c> with</c><01:27:51.120><c> Shopify</c><01:27:51.600><c> but</c><01:27:52.020><c> it's</c> 01:27:52.189 --> 01:27:52.199 align:start position:0% start a business with Shopify but it's 01:27:52.199 --> 01:27:54.890 align:start position:0% start a business with Shopify but it's also<01:27:52.500><c> a</c><01:27:52.620><c> platform</c><01:27:52.980><c> that</c><01:27:53.940><c> gives</c><01:27:54.360><c> them</c><01:27:54.540><c> all</c><01:27:54.780><c> the</c> 01:27:54.890 --> 01:27:54.900 align:start position:0% also a platform that gives them all the 01:27:54.900 --> 01:27:57.050 align:start position:0% also a platform that gives them all the tools<01:27:55.199><c> to</c><01:27:55.560><c> grow</c><01:27:55.860><c> to</c><01:27:56.159><c> the</c><01:27:56.280><c> Limit</c><01:27:56.460><c> that</c><01:27:56.880><c> that</c> 01:27:57.050 --> 01:27:57.060 align:start position:0% tools to grow to the Limit that that 01:27:57.060 --> 01:27:59.390 align:start position:0% tools to grow to the Limit that that they<01:27:57.300><c> want</c><01:27:57.480><c> to</c><01:27:57.600><c> grow</c><01:27:57.780><c> right</c><01:27:58.320><c> and</c><01:27:58.560><c> a</c><01:27:58.980><c> big</c><01:27:59.100><c> part</c> 01:27:59.390 --> 01:27:59.400 align:start position:0% they want to grow right and a big part 01:27:59.400 --> 01:28:01.550 align:start position:0% they want to grow right and a big part of<01:27:59.940><c> potentially</c><01:28:00.780><c> growing</c><01:28:01.199><c> and</c><01:28:01.380><c> getting</c> 01:28:01.550 --> 01:28:01.560 align:start position:0% of potentially growing and getting 01:28:01.560 --> 01:28:03.470 align:start position:0% of potentially growing and getting bigger<01:28:02.100><c> is</c><01:28:02.460><c> starting</c><01:28:02.699><c> to</c><01:28:03.000><c> to</c><01:28:03.179><c> ship</c> 01:28:03.470 --> 01:28:03.480 align:start position:0% bigger is starting to to ship 01:28:03.480 --> 01:28:07.010 align:start position:0% bigger is starting to to ship internationally<01:28:04.280><c> so</c><01:28:05.280><c> I</c><01:28:05.940><c> I</c><01:28:06.179><c> briefly</c><01:28:06.719><c> talked</c> 01:28:07.010 --> 01:28:07.020 align:start position:0% internationally so I I briefly talked 01:28:07.020 --> 01:28:08.870 align:start position:0% internationally so I I briefly talked about<01:28:07.080><c> Europe</c><01:28:07.380><c> and</c><01:28:07.739><c> how</c><01:28:08.040><c> important</c><01:28:08.280><c> it</c><01:28:08.460><c> is</c><01:28:08.580><c> to</c> 01:28:08.870 --> 01:28:08.880 align:start position:0% about Europe and how important it is to 01:28:08.880 --> 01:28:10.490 align:start position:0% about Europe and how important it is to have<01:28:09.060><c> to</c><01:28:09.300><c> figure</c><01:28:09.420><c> out</c><01:28:09.600><c> your</c><01:28:09.780><c> Logistics</c><01:28:10.199><c> from</c> 01:28:10.490 --> 01:28:10.500 align:start position:0% have to figure out your Logistics from 01:28:10.500 --> 01:28:12.350 align:start position:0% have to figure out your Logistics from multiple<01:28:10.860><c> different</c><01:28:11.040><c> parts</c><01:28:11.340><c> of</c><01:28:11.580><c> Europe</c><01:28:11.760><c> or</c> 01:28:12.350 --> 01:28:12.360 align:start position:0% multiple different parts of Europe or 01:28:12.360 --> 01:28:14.629 align:start position:0% multiple different parts of Europe or outside<01:28:12.540><c> of</c><01:28:12.840><c> the</c><01:28:12.960><c> European</c><01:28:13.380><c> Union</c><01:28:13.679><c> that</c> 01:28:14.629 --> 01:28:14.639 align:start position:0% outside of the European Union that 01:28:14.639 --> 01:28:16.910 align:start position:0% outside of the European Union that obviously<01:28:15.179><c> involves</c><01:28:15.719><c> calculating</c><01:28:16.320><c> duties</c> 01:28:16.910 --> 01:28:16.920 align:start position:0% obviously involves calculating duties 01:28:16.920 --> 01:28:19.550 align:start position:0% obviously involves calculating duties and<01:28:17.400><c> and</c><01:28:17.639><c> and</c><01:28:17.760><c> other</c><01:28:18.600><c> taxes</c><01:28:19.080><c> that</c><01:28:19.260><c> go</c><01:28:19.440><c> along</c> 01:28:19.550 --> 01:28:19.560 align:start position:0% and and and other taxes that go along 01:28:19.560 --> 01:28:21.110 align:start position:0% and and and other taxes that go along with<01:28:19.739><c> the</c><01:28:19.920><c> packages</c><01:28:20.219><c> so</c><01:28:20.580><c> that's</c><01:28:20.760><c> definitely</c> 01:28:21.110 --> 01:28:21.120 align:start position:0% with the packages so that's definitely 01:28:21.120 --> 01:28:23.689 align:start position:0% with the packages so that's definitely one<01:28:21.540><c> problematic</c><01:28:22.199><c> that</c><01:28:22.620><c> is</c><01:28:23.159><c> good</c><01:28:23.400><c> to</c><01:28:23.580><c> figure</c> 01:28:23.689 --> 01:28:23.699 align:start position:0% one problematic that is good to figure 01:28:23.699 --> 01:28:26.450 align:start position:0% one problematic that is good to figure out<01:28:23.940><c> if</c><01:28:24.239><c> you</c><01:28:24.360><c> want</c><01:28:24.540><c> to</c><01:28:24.719><c> grow</c><01:28:24.840><c> as</c><01:28:25.080><c> a</c><01:28:25.320><c> merchant</c> 01:28:26.450 --> 01:28:26.460 align:start position:0% out if you want to grow as a merchant 01:28:26.460 --> 01:28:28.070 align:start position:0% out if you want to grow as a merchant um<01:28:26.580><c> same</c><01:28:26.880><c> thing</c><01:28:27.000><c> for</c><01:28:27.239><c> example</c><01:28:27.420><c> like</c><01:28:27.719><c> U.S</c> 01:28:28.070 --> 01:28:28.080 align:start position:0% um same thing for example like U.S 01:28:28.080 --> 01:28:30.530 align:start position:0% um same thing for example like U.S Brands<01:28:28.440><c> right</c><01:28:28.679><c> they</c><01:28:29.280><c> want</c><01:28:29.460><c> to</c><01:28:29.639><c> grow</c><01:28:30.060><c> into</c><01:28:30.300><c> the</c> 01:28:30.530 --> 01:28:30.540 align:start position:0% Brands right they want to grow into the 01:28:30.540 --> 01:28:32.209 align:start position:0% Brands right they want to grow into the European<01:28:30.960><c> market</c><01:28:31.199><c> which</c><01:28:31.560><c> is</c><01:28:31.679><c> across</c><01:28:32.100><c> the</c> 01:28:32.209 --> 01:28:32.219 align:start position:0% European market which is across the 01:28:32.219 --> 01:28:33.709 align:start position:0% European market which is across the Atlantic<01:28:32.639><c> how</c><01:28:32.880><c> do</c><01:28:33.000><c> you</c><01:28:33.120><c> make</c><01:28:33.300><c> that</c><01:28:33.480><c> happen</c> 01:28:33.709 --> 01:28:33.719 align:start position:0% Atlantic how do you make that happen 01:28:33.719 --> 01:28:35.870 align:start position:0% Atlantic how do you make that happen right<01:28:34.260><c> because</c><01:28:34.500><c> there's</c><01:28:34.800><c> a</c><01:28:34.980><c> huge</c><01:28:35.159><c> demand</c><01:28:35.520><c> for</c> 01:28:35.870 --> 01:28:35.880 align:start position:0% right because there's a huge demand for 01:28:35.880 --> 01:28:38.209 align:start position:0% right because there's a huge demand for American<01:28:36.659><c> type</c><01:28:37.080><c> of</c><01:28:37.199><c> products</c><01:28:37.560><c> in</c><01:28:37.739><c> Europe</c><01:28:37.920><c> and</c> 01:28:38.209 --> 01:28:38.219 align:start position:0% American type of products in Europe and 01:28:38.219 --> 01:28:41.570 align:start position:0% American type of products in Europe and vice<01:28:38.520><c> versa</c><01:28:38.880><c> so</c><01:28:39.300><c> figuring</c><01:28:40.139><c> out</c><01:28:40.440><c> what's</c><01:28:41.340><c> best</c> 01:28:41.570 --> 01:28:41.580 align:start position:0% vice versa so figuring out what's best 01:28:41.580 --> 01:28:43.330 align:start position:0% vice versa so figuring out what's best for<01:28:41.760><c> you</c><01:28:41.880><c> as</c><01:28:42.060><c> a</c><01:28:42.179><c> business</c><01:28:42.360><c> in</c><01:28:42.659><c> terms</c><01:28:42.780><c> of</c><01:28:42.900><c> legit</c> 01:28:43.330 --> 01:28:43.340 align:start position:0% for you as a business in terms of legit 01:28:43.340 --> 01:28:46.430 align:start position:0% for you as a business in terms of legit Logistics<01:28:44.340><c> to</c><01:28:44.760><c> expand</c><01:28:45.420><c> all</c><01:28:45.719><c> over</c><01:28:45.840><c> the</c><01:28:46.080><c> world</c><01:28:46.199><c> I</c> 01:28:46.430 --> 01:28:46.440 align:start position:0% Logistics to expand all over the world I 01:28:46.440 --> 01:28:48.410 align:start position:0% Logistics to expand all over the world I think<01:28:46.560><c> is</c><01:28:46.739><c> a</c><01:28:46.920><c> problematic</c><01:28:47.460><c> that</c><01:28:47.880><c> a</c><01:28:48.239><c> lot</c><01:28:48.360><c> of</c> 01:28:48.410 --> 01:28:48.420 align:start position:0% think is a problematic that a lot of 01:28:48.420 --> 01:28:50.750 align:start position:0% think is a problematic that a lot of merchants<01:28:48.840><c> go</c><01:28:49.260><c> through</c><01:28:49.440><c> but</c><01:28:50.280><c> it's</c><01:28:50.460><c> something</c> 01:28:50.750 --> 01:28:50.760 align:start position:0% merchants go through but it's something 01:28:50.760 --> 01:28:52.910 align:start position:0% merchants go through but it's something that<01:28:51.179><c> we're</c><01:28:51.360><c> blessed</c><01:28:51.900><c> to</c><01:28:51.960><c> have</c><01:28:52.320><c> you</c><01:28:52.800><c> know</c> 01:28:52.910 --> 01:28:52.920 align:start position:0% that we're blessed to have you know 01:28:52.920 --> 01:28:54.590 align:start position:0% that we're blessed to have you know Solutions<01:28:53.280><c> like</c><01:28:53.520><c> easy</c><01:28:53.699><c> ship</c><01:28:54.120><c> for</c><01:28:54.360><c> example</c> 01:28:54.590 --> 01:28:54.600 align:start position:0% Solutions like easy ship for example 01:28:54.600 --> 01:28:57.350 align:start position:0% Solutions like easy ship for example that<01:28:54.900><c> make</c><01:28:55.199><c> that</c><01:28:55.500><c> a</c><01:28:55.860><c> little</c><01:28:56.040><c> bit</c><01:28:56.219><c> easier</c><01:28:56.639><c> we</c> 01:28:57.350 --> 01:28:57.360 align:start position:0% that make that a little bit easier we 01:28:57.360 --> 01:28:59.390 align:start position:0% that make that a little bit easier we have<01:28:57.480><c> Partners</c><01:28:57.960><c> in</c><01:28:58.139><c> our</c><01:28:58.260><c> ecosystem</c><01:28:58.739><c> that</c><01:28:59.159><c> have</c> 01:28:59.390 --> 01:28:59.400 align:start position:0% have Partners in our ecosystem that have 01:28:59.400 --> 01:29:01.669 align:start position:0% have Partners in our ecosystem that have warehouses<01:29:00.120><c> across</c><01:29:00.780><c> the</c><01:29:00.840><c> world</c><01:29:01.020><c> we</c><01:29:01.500><c> have</c> 01:29:01.669 --> 01:29:01.679 align:start position:0% warehouses across the world we have 01:29:01.679 --> 01:29:03.590 align:start position:0% warehouses across the world we have Shopify<01:29:02.219><c> fulfillment</c><01:29:02.699><c> Network</c><01:29:02.880><c> for</c><01:29:03.360><c> that</c> 01:29:03.590 --> 01:29:03.600 align:start position:0% Shopify fulfillment Network for that 01:29:03.600 --> 01:29:06.470 align:start position:0% Shopify fulfillment Network for that purpose<01:29:04.020><c> in</c><01:29:04.860><c> in</c><01:29:05.280><c> Canada</c><01:29:05.760><c> and</c><01:29:06.060><c> the</c><01:29:06.360><c> United</c> 01:29:06.470 --> 01:29:06.480 align:start position:0% purpose in in Canada and the United 01:29:06.480 --> 01:29:08.689 align:start position:0% purpose in in Canada and the United States<01:29:06.780><c> so</c><01:29:07.199><c> we</c><01:29:07.560><c> talk</c><01:29:07.679><c> about</c><01:29:07.800><c> Amazon</c><01:29:08.100><c> we</c><01:29:08.580><c> talk</c> 01:29:08.689 --> 01:29:08.699 align:start position:0% States so we talk about Amazon we talk 01:29:08.699 --> 01:29:10.490 align:start position:0% States so we talk about Amazon we talk about<01:29:08.880><c> you</c><01:29:09.179><c> know</c><01:29:09.239><c> like</c><01:29:09.540><c> same</c><01:29:09.780><c> day</c><01:29:10.020><c> fulfillment</c> 01:29:10.490 --> 01:29:10.500 align:start position:0% about you know like same day fulfillment 01:29:10.500 --> 01:29:11.990 align:start position:0% about you know like same day fulfillment and<01:29:10.679><c> stuff</c><01:29:10.860><c> like</c><01:29:10.980><c> that</c><01:29:11.100><c> like</c><01:29:11.340><c> Shopify</c><01:29:11.820><c> is</c> 01:29:11.990 --> 01:29:12.000 align:start position:0% and stuff like that like Shopify is 01:29:12.000 --> 01:29:14.750 align:start position:0% and stuff like that like Shopify is really<01:29:12.179><c> trying</c><01:29:12.360><c> to</c><01:29:12.540><c> bring</c><01:29:12.780><c> that</c><01:29:13.080><c> same</c><01:29:13.260><c> vibe</c><01:29:13.800><c> to</c> 01:29:14.750 --> 01:29:14.760 align:start position:0% really trying to bring that same vibe to 01:29:14.760 --> 01:29:17.030 align:start position:0% really trying to bring that same vibe to individual<01:29:15.600><c> Merchants</c><01:29:16.080><c> right</c><01:29:16.440><c> we</c><01:29:16.800><c> want</c><01:29:16.920><c> you</c> 01:29:17.030 --> 01:29:17.040 align:start position:0% individual Merchants right we want you 01:29:17.040 --> 01:29:19.129 align:start position:0% individual Merchants right we want you to<01:29:17.219><c> have</c><01:29:17.400><c> that</c><01:29:17.760><c> same</c><01:29:18.000><c> type</c><01:29:18.239><c> of</c><01:29:18.480><c> logistics</c><01:29:18.900><c> and</c> 01:29:19.129 --> 01:29:19.139 align:start position:0% to have that same type of logistics and 01:29:19.139 --> 01:29:21.110 align:start position:0% to have that same type of logistics and all<01:29:19.320><c> those</c><01:29:19.500><c> advantages</c><01:29:19.920><c> without</c><01:29:20.400><c> having</c><01:29:20.880><c> to</c> 01:29:21.110 --> 01:29:21.120 align:start position:0% all those advantages without having to 01:29:21.120 --> 01:29:22.610 align:start position:0% all those advantages without having to go<01:29:21.239><c> put</c><01:29:21.540><c> your</c><01:29:21.780><c> your</c><01:29:21.960><c> product</c><01:29:22.199><c> on</c><01:29:22.500><c> a</c> 01:29:22.610 --> 01:29:22.620 align:start position:0% go put your your product on a 01:29:22.620 --> 01:29:24.290 align:start position:0% go put your your product on a Marketplace<01:29:23.040><c> and</c><01:29:23.699><c> you</c><01:29:23.880><c> know</c><01:29:23.940><c> really</c> 01:29:24.290 --> 01:29:24.300 align:start position:0% Marketplace and you know really 01:29:24.300 --> 01:29:26.149 align:start position:0% Marketplace and you know really regaining<01:29:25.080><c> that</c><01:29:25.320><c> Independence</c><01:29:25.860><c> as</c><01:29:26.040><c> a</c> 01:29:26.149 --> 01:29:26.159 align:start position:0% regaining that Independence as a 01:29:26.159 --> 01:29:27.169 align:start position:0% regaining that Independence as a merchant 01:29:27.169 --> 01:29:27.179 align:start position:0% merchant 01:29:27.179 --> 01:29:29.090 align:start position:0% merchant I<01:29:27.840><c> can</c><01:29:27.960><c> second</c><01:29:28.139><c> that</c><01:29:28.440><c> by</c><01:29:28.620><c> the</c><01:29:28.739><c> way</c><01:29:28.739><c> I</c> 01:29:29.090 --> 01:29:29.100 align:start position:0% I can second that by the way I 01:29:29.100 --> 01:29:31.070 align:start position:0% I can second that by the way I personally<01:29:29.400><c> use</c><01:29:29.760><c> Shopify</c><01:29:30.480><c> vessels</c><01:29:30.780><c> in</c><01:29:30.960><c> the</c> 01:29:31.070 --> 01:29:31.080 align:start position:0% personally use Shopify vessels in the 01:29:31.080 --> 01:29:31.790 align:start position:0% personally use Shopify vessels in the network 01:29:31.790 --> 01:29:31.800 align:start position:0% network 01:29:31.800 --> 01:29:34.370 align:start position:0% network um for<01:29:32.280><c> my</c><01:29:32.460><c> for</c><01:29:32.880><c> my</c><01:29:33.060><c> inventory</c><01:29:33.480><c> in</c><01:29:33.780><c> in</c><01:29:34.020><c> the</c><01:29:34.260><c> US</c> 01:29:34.370 --> 01:29:34.380 align:start position:0% um for my for my inventory in in the US 01:29:34.380 --> 01:29:36.590 align:start position:0% um for my for my inventory in in the US and<01:29:35.100><c> and</c><01:29:35.340><c> I</c><01:29:35.580><c> do</c><01:29:35.699><c> it</c><01:29:35.820><c> out</c><01:29:36.000><c> of</c><01:29:36.120><c> Austin</c><01:29:36.300><c> Texas</c> 01:29:36.590 --> 01:29:36.600 align:start position:0% and and I do it out of Austin Texas 01:29:36.600 --> 01:29:39.110 align:start position:0% and and I do it out of Austin Texas their<01:29:36.960><c> warehouse</c><01:29:37.320><c> there</c><01:29:37.560><c> and</c><01:29:38.340><c> yeah</c><01:29:38.639><c> it</c><01:29:38.880><c> makes</c> 01:29:39.110 --> 01:29:39.120 align:start position:0% their warehouse there and yeah it makes 01:29:39.120 --> 01:29:41.149 align:start position:0% their warehouse there and yeah it makes a<01:29:39.360><c> world</c><01:29:39.540><c> of</c><01:29:39.780><c> difference</c><01:29:39.960><c> if</c><01:29:40.320><c> you</c><01:29:40.500><c> can</c><01:29:40.620><c> say</c><01:29:40.860><c> on</c> 01:29:41.149 --> 01:29:41.159 align:start position:0% a world of difference if you can say on 01:29:41.159 --> 01:29:42.649 align:start position:0% a world of difference if you can say on your<01:29:41.280><c> website</c><01:29:41.639><c> that</c><01:29:41.880><c> you</c><01:29:42.060><c> can</c><01:29:42.179><c> offer</c><01:29:42.480><c> through</c> 01:29:42.649 --> 01:29:42.659 align:start position:0% your website that you can offer through 01:29:42.659 --> 01:29:44.510 align:start position:0% your website that you can offer through the<01:29:42.900><c> five-day</c><01:29:43.260><c> shipping</c><01:29:43.679><c> that's</c><01:29:44.159><c> huge</c> 01:29:44.510 --> 01:29:44.520 align:start position:0% the five-day shipping that's huge 01:29:44.520 --> 01:29:46.010 align:start position:0% the five-day shipping that's huge because<01:29:44.820><c> right</c><01:29:45.060><c> away</c><01:29:45.239><c> that</c><01:29:45.540><c> is</c><01:29:45.659><c> one</c><01:29:45.840><c> of</c><01:29:45.960><c> the</c> 01:29:46.010 --> 01:29:46.020 align:start position:0% because right away that is one of the 01:29:46.020 --> 01:29:48.169 align:start position:0% because right away that is one of the biggest<01:29:46.260><c> trust</c><01:29:46.860><c> factors</c><01:29:47.219><c> right</c><01:29:47.460><c> so</c><01:29:47.760><c> the</c><01:29:48.060><c> first</c> 01:29:48.169 --> 01:29:48.179 align:start position:0% biggest trust factors right so the first 01:29:48.179 --> 01:29:50.090 align:start position:0% biggest trust factors right so the first point<01:29:48.360><c> that</c><01:29:48.600><c> you</c><01:29:48.719><c> mentioned</c><01:29:49.139><c> when</c><01:29:49.739><c> customers</c> 01:29:50.090 --> 01:29:50.100 align:start position:0% point that you mentioned when customers 01:29:50.100 --> 01:29:51.709 align:start position:0% point that you mentioned when customers want<01:29:50.340><c> to</c><01:29:50.520><c> know</c><01:29:50.639><c> that</c><01:29:50.940><c> they're</c><01:29:51.120><c> not</c><01:29:51.300><c> on</c><01:29:51.420><c> a</c><01:29:51.600><c> Drop</c> 01:29:51.709 --> 01:29:51.719 align:start position:0% want to know that they're not on a Drop 01:29:51.719 --> 01:29:53.750 align:start position:0% want to know that they're not on a Drop Shipping<01:29:52.080><c> website</c><01:29:52.440><c> when</c><01:29:53.100><c> they</c><01:29:53.280><c> see</c><01:29:53.400><c> two</c><01:29:53.580><c> to</c> 01:29:53.750 --> 01:29:53.760 align:start position:0% Shipping website when they see two to 01:29:53.760 --> 01:29:55.250 align:start position:0% Shipping website when they see two to four<01:29:53.940><c> weeks</c><01:29:54.239><c> they</c><01:29:54.480><c> know</c><01:29:54.600><c> that</c><01:29:54.840><c> it's</c><01:29:55.020><c> probably</c> 01:29:55.250 --> 01:29:55.260 align:start position:0% four weeks they know that it's probably 01:29:55.260 --> 01:29:57.649 align:start position:0% four weeks they know that it's probably one<01:29:55.620><c> right</c><01:29:56.040><c> so</c><01:29:56.460><c> right</c><01:29:56.699><c> if</c><01:29:57.120><c> you're</c><01:29:57.300><c> able</c><01:29:57.540><c> to</c> 01:29:57.649 --> 01:29:57.659 align:start position:0% one right so right if you're able to 01:29:57.659 --> 01:29:59.330 align:start position:0% one right so right if you're able to offer<01:29:58.139><c> that</c><01:29:58.320><c> three</c><01:29:58.440><c> to</c><01:29:58.620><c> five</c><01:29:58.739><c> day</c><01:29:58.920><c> shipping</c> 01:29:59.330 --> 01:29:59.340 align:start position:0% offer that three to five day shipping 01:29:59.340 --> 01:30:01.370 align:start position:0% offer that three to five day shipping that's<01:29:59.639><c> that's</c><01:29:59.940><c> day</c><01:30:00.420><c> and</c><01:30:00.600><c> night</c><01:30:00.780><c> in</c><01:30:01.080><c> terms</c><01:30:01.260><c> of</c> 01:30:01.370 --> 01:30:01.380 align:start position:0% that's that's day and night in terms of 01:30:01.380 --> 01:30:03.590 align:start position:0% that's that's day and night in terms of the<01:30:01.620><c> trust</c><01:30:01.920><c> Factor</c><01:30:02.219><c> on</c><01:30:02.340><c> the</c><01:30:02.460><c> website</c><01:30:02.760><c> but</c><01:30:03.420><c> you</c> 01:30:03.590 --> 01:30:03.600 align:start position:0% the trust Factor on the website but you 01:30:03.600 --> 01:30:04.970 align:start position:0% the trust Factor on the website but you know<01:30:03.659><c> it's</c><01:30:03.960><c> it's</c><01:30:04.139><c> also</c><01:30:04.620><c> there's</c><01:30:04.800><c> nothing</c> 01:30:04.970 --> 01:30:04.980 align:start position:0% know it's it's also there's nothing 01:30:04.980 --> 01:30:06.890 align:start position:0% know it's it's also there's nothing wrong<01:30:05.159><c> with</c><01:30:05.340><c> starting</c><01:30:05.580><c> to</c><01:30:05.880><c> be</c><01:30:06.060><c> like</c><01:30:06.480><c> with</c><01:30:06.719><c> Drop</c> 01:30:06.890 --> 01:30:06.900 align:start position:0% wrong with starting to be like with Drop 01:30:06.900 --> 01:30:09.229 align:start position:0% wrong with starting to be like with Drop Shipping<01:30:07.380><c> with</c><01:30:07.739><c> those</c><01:30:08.040><c> two</c><01:30:08.460><c> to</c><01:30:08.639><c> four</c><01:30:08.820><c> weeks</c> 01:30:09.229 --> 01:30:09.239 align:start position:0% Shipping with those two to four weeks 01:30:09.239 --> 01:30:10.669 align:start position:0% Shipping with those two to four weeks like<01:30:09.600><c> turnaround</c><01:30:10.020><c> times</c><01:30:10.260><c> at</c><01:30:10.440><c> the</c><01:30:10.560><c> beginning</c> 01:30:10.669 --> 01:30:10.679 align:start position:0% like turnaround times at the beginning 01:30:10.679 --> 01:30:12.410 align:start position:0% like turnaround times at the beginning but<01:30:11.040><c> ultimately</c><01:30:11.400><c> we</c><01:30:11.639><c> want</c><01:30:11.760><c> to</c><01:30:11.880><c> get</c><01:30:12.000><c> you</c><01:30:12.120><c> to</c><01:30:12.300><c> a</c> 01:30:12.410 --> 01:30:12.420 align:start position:0% but ultimately we want to get you to a 01:30:12.420 --> 01:30:14.090 align:start position:0% but ultimately we want to get you to a point<01:30:12.600><c> where</c><01:30:12.840><c> you're</c><01:30:13.320><c> able</c><01:30:13.560><c> to</c><01:30:13.679><c> house</c><01:30:13.800><c> your</c> 01:30:14.090 --> 01:30:14.100 align:start position:0% point where you're able to house your 01:30:14.100 --> 01:30:15.530 align:start position:0% point where you're able to house your own<01:30:14.219><c> products</c><01:30:14.520><c> or</c><01:30:14.699><c> you're</c><01:30:14.880><c> able</c><01:30:15.120><c> to</c><01:30:15.239><c> pay</c><01:30:15.420><c> a</c> 01:30:15.530 --> 01:30:15.540 align:start position:0% own products or you're able to pay a 01:30:15.540 --> 01:30:17.510 align:start position:0% own products or you're able to pay a warehouse<01:30:15.840><c> to</c><01:30:16.139><c> house</c><01:30:16.500><c> those</c><01:30:16.739><c> products</c><01:30:17.100><c> and</c><01:30:17.340><c> go</c> 01:30:17.510 --> 01:30:17.520 align:start position:0% warehouse to house those products and go 01:30:17.520 --> 01:30:19.490 align:start position:0% warehouse to house those products and go down<01:30:17.699><c> to</c><01:30:17.940><c> those</c><01:30:18.060><c> two</c><01:30:18.239><c> to</c><01:30:18.420><c> five</c><01:30:18.659><c> day</c><01:30:19.080><c> shipping</c> 01:30:19.490 --> 01:30:19.500 align:start position:0% down to those two to five day shipping 01:30:19.500 --> 01:30:21.410 align:start position:0% down to those two to five day shipping times<01:30:19.620><c> and</c><01:30:19.920><c> get</c><01:30:20.219><c> more</c><01:30:20.400><c> dependents</c><01:30:21.120><c> as</c><01:30:21.239><c> an</c> 01:30:21.410 --> 01:30:21.420 align:start position:0% times and get more dependents as an 01:30:21.420 --> 01:30:23.930 align:start position:0% times and get more dependents as an entrepreneur<01:30:21.900><c> so</c><01:30:22.260><c> I</c><01:30:22.620><c> hear</c><01:30:22.860><c> that</c> 01:30:23.930 --> 01:30:23.940 align:start position:0% entrepreneur so I hear that 01:30:23.940 --> 01:30:25.810 align:start position:0% entrepreneur so I hear that foreign 01:30:25.810 --> 01:30:25.820 align:start position:0% foreign 01:30:25.820 --> 01:30:29.030 align:start position:0% foreign there<01:30:26.820><c> is</c><01:30:26.940><c> one</c><01:30:27.239><c> more</c><01:30:27.360><c> question</c><01:30:27.600><c> uh</c><01:30:28.440><c> actually</c><01:30:28.739><c> I</c> 01:30:29.030 --> 01:30:29.040 align:start position:0% there is one more question uh actually I 01:30:29.040 --> 01:30:32.209 align:start position:0% there is one more question uh actually I would<01:30:29.159><c> like</c><01:30:29.280><c> to</c><01:30:29.460><c> ask</c><01:30:29.699><c> so</c><01:30:31.139><c> um</c><01:30:31.139><c> about</c><01:30:31.500><c> a</c><01:30:31.920><c> bridge</c> 01:30:32.209 --> 01:30:32.219 align:start position:0% would like to ask so um about a bridge 01:30:32.219 --> 01:30:34.850 align:start position:0% would like to ask so um about a bridge order<01:30:32.520><c> value</c><01:30:32.960><c> this</c><01:30:33.960><c> is</c><01:30:34.139><c> another</c><01:30:34.320><c> let's</c><01:30:34.679><c> talk</c> 01:30:34.850 --> 01:30:34.860 align:start position:0% order value this is another let's talk 01:30:34.860 --> 01:30:37.970 align:start position:0% order value this is another let's talk about<01:30:35.100><c> sales</c><01:30:35.460><c> pudding</c><01:30:36.120><c> so</c><01:30:36.960><c> the</c><01:30:37.380><c> next</c><01:30:37.620><c> question</c> 01:30:37.970 --> 01:30:37.980 align:start position:0% about sales pudding so the next question 01:30:37.980 --> 01:30:41.450 align:start position:0% about sales pudding so the next question goes<01:30:38.880><c> to</c><01:30:39.000><c> seal</c><01:30:39.300><c> share</c><01:30:39.540><c> which</c><01:30:40.440><c> tactics</c><01:30:40.920><c> do</c><01:30:41.280><c> you</c> 01:30:41.450 --> 01:30:41.460 align:start position:0% goes to seal share which tactics do you 01:30:41.460 --> 01:30:43.850 align:start position:0% goes to seal share which tactics do you think<01:30:41.580><c> e-commerce</c><01:30:42.300><c> Merchants</c><01:30:42.719><c> can</c><01:30:43.080><c> use</c><01:30:43.320><c> to</c> 01:30:43.850 --> 01:30:43.860 align:start position:0% think e-commerce Merchants can use to 01:30:43.860 --> 01:30:46.310 align:start position:0% think e-commerce Merchants can use to increase<01:30:44.100><c> the</c><01:30:44.639><c> average</c><01:30:44.820><c> order</c><01:30:45.300><c> value</c><01:30:45.659><c> and</c> 01:30:46.310 --> 01:30:46.320 align:start position:0% increase the average order value and 01:30:46.320 --> 01:30:47.990 align:start position:0% increase the average order value and thus<01:30:46.560><c> increase</c><01:30:46.860><c> profit</c> 01:30:47.990 --> 01:30:48.000 align:start position:0% thus increase profit 01:30:48.000 --> 01:30:50.750 align:start position:0% thus increase profit yeah<01:30:48.420><c> no</c><01:30:48.600><c> that's</c><01:30:48.960><c> a</c><01:30:49.320><c> very</c><01:30:49.679><c> very</c><01:30:49.980><c> fundamental</c> 01:30:50.750 --> 01:30:50.760 align:start position:0% yeah no that's a very very fundamental 01:30:50.760 --> 01:30:52.550 align:start position:0% yeah no that's a very very fundamental question<01:30:51.120><c> that</c><01:30:51.480><c> I</c><01:30:51.600><c> think</c><01:30:51.900><c> people</c><01:30:52.080><c> have</c><01:30:52.380><c> to</c> 01:30:52.550 --> 01:30:52.560 align:start position:0% question that I think people have to 01:30:52.560 --> 01:30:55.490 align:start position:0% question that I think people have to start<01:30:52.739><c> asking</c><01:30:53.420><c> once</c><01:30:54.420><c> they</c><01:30:54.659><c> get</c><01:30:54.960><c> a</c><01:30:55.139><c> bit</c><01:30:55.320><c> of</c> 01:30:55.490 --> 01:30:55.500 align:start position:0% start asking once they get a bit of 01:30:55.500 --> 01:30:58.310 align:start position:0% start asking once they get a bit of success<01:30:55.920><c> and</c><01:30:56.400><c> grounding</c><01:30:57.000><c> in</c><01:30:57.540><c> in</c><01:30:57.840><c> the</c><01:30:58.139><c> whole</c> 01:30:58.310 --> 01:30:58.320 align:start position:0% success and grounding in in the whole 01:30:58.320 --> 01:31:01.250 align:start position:0% success and grounding in in the whole shopifying<01:30:59.219><c> and</c><01:30:59.880><c> so</c><01:31:00.060><c> you</c><01:31:00.360><c> know</c><01:31:00.480><c> Facebook</c><01:31:00.780><c> ads</c> 01:31:01.250 --> 01:31:01.260 align:start position:0% shopifying and so you know Facebook ads 01:31:01.260 --> 01:31:02.870 align:start position:0% shopifying and so you know Facebook ads ecosystem<01:31:01.800><c> once</c><01:31:02.280><c> they</c><01:31:02.340><c> get</c><01:31:02.520><c> a</c><01:31:02.639><c> bit</c><01:31:02.699><c> of</c> 01:31:02.870 --> 01:31:02.880 align:start position:0% ecosystem once they get a bit of 01:31:02.880 --> 01:31:05.030 align:start position:0% ecosystem once they get a bit of traction<01:31:03.239><c> there</c><01:31:03.540><c> the</c><01:31:04.199><c> next</c><01:31:04.320><c> immediate</c><01:31:04.860><c> step</c> 01:31:05.030 --> 01:31:05.040 align:start position:0% traction there the next immediate step 01:31:05.040 --> 01:31:06.649 align:start position:0% traction there the next immediate step is<01:31:05.280><c> focus</c><01:31:05.580><c> on</c><01:31:05.760><c> your</c><01:31:05.940><c> average</c><01:31:06.120><c> order</c><01:31:06.360><c> value</c> 01:31:06.649 --> 01:31:06.659 align:start position:0% is focus on your average order value 01:31:06.659 --> 01:31:09.110 align:start position:0% is focus on your average order value because<01:31:06.960><c> that</c><01:31:07.620><c> is</c><01:31:07.739><c> going</c><01:31:07.920><c> to</c><01:31:08.100><c> be</c><01:31:08.219><c> the</c><01:31:09.000><c> biggest</c> 01:31:09.110 --> 01:31:09.120 align:start position:0% because that is going to be the biggest 01:31:09.120 --> 01:31:11.689 align:start position:0% because that is going to be the biggest determinant<01:31:09.900><c> of</c><01:31:10.139><c> your</c><01:31:10.260><c> profitability</c><01:31:10.860><c> and</c> 01:31:11.689 --> 01:31:11.699 align:start position:0% determinant of your profitability and 01:31:11.699 --> 01:31:13.669 align:start position:0% determinant of your profitability and the<01:31:11.820><c> reason</c><01:31:12.000><c> for</c><01:31:12.239><c> that</c><01:31:12.420><c> is</c><01:31:12.659><c> to</c><01:31:13.139><c> explain</c><01:31:13.260><c> it</c><01:31:13.560><c> in</c> 01:31:13.669 --> 01:31:13.679 align:start position:0% the reason for that is to explain it in 01:31:13.679 --> 01:31:16.070 align:start position:0% the reason for that is to explain it in layman's<01:31:14.100><c> term</c><01:31:14.280><c> a</c><01:31:14.460><c> little</c><01:31:14.520><c> bit</c><01:31:14.699><c> your</c><01:31:15.540><c> spending</c> 01:31:16.070 --> 01:31:16.080 align:start position:0% layman's term a little bit your spending 01:31:16.080 --> 01:31:18.649 align:start position:0% layman's term a little bit your spending a<01:31:16.320><c> fixed</c><01:31:16.739><c> dollar</c><01:31:17.100><c> amount</c><01:31:17.699><c> to</c><01:31:18.120><c> acquire</c><01:31:18.480><c> a</c> 01:31:18.649 --> 01:31:18.659 align:start position:0% a fixed dollar amount to acquire a 01:31:18.659 --> 01:31:20.870 align:start position:0% a fixed dollar amount to acquire a customer<01:31:18.840><c> right</c><01:31:19.500><c> whatever</c><01:31:19.860><c> X</c><01:31:20.219><c> dollars</c><01:31:20.639><c> you</c> 01:31:20.870 --> 01:31:20.880 align:start position:0% customer right whatever X dollars you 01:31:20.880 --> 01:31:23.090 align:start position:0% customer right whatever X dollars you spend<01:31:21.179><c> on</c><01:31:21.600><c> Facebook</c><01:31:21.780><c> or</c><01:31:22.380><c> any</c><01:31:22.560><c> other</c><01:31:22.739><c> social</c> 01:31:23.090 --> 01:31:23.100 align:start position:0% spend on Facebook or any other social 01:31:23.100 --> 01:31:25.669 align:start position:0% spend on Facebook or any other social media<01:31:23.460><c> platform</c><01:31:23.820><c> in</c><01:31:24.179><c> terms</c><01:31:24.480><c> of</c><01:31:24.600><c> ads</c><01:31:25.020><c> to</c> 01:31:25.669 --> 01:31:25.679 align:start position:0% media platform in terms of ads to 01:31:25.679 --> 01:31:27.590 align:start position:0% media platform in terms of ads to acquire<01:31:26.040><c> the</c><01:31:26.280><c> customer</c><01:31:26.639><c> and</c><01:31:27.120><c> bring</c><01:31:27.300><c> them</c><01:31:27.420><c> to</c> 01:31:27.590 --> 01:31:27.600 align:start position:0% acquire the customer and bring them to 01:31:27.600 --> 01:31:30.050 align:start position:0% acquire the customer and bring them to your<01:31:27.719><c> website</c><01:31:28.020><c> let's</c><01:31:28.260><c> say</c><01:31:28.500><c> ten</c><01:31:29.040><c> dollars</c> 01:31:30.050 --> 01:31:30.060 align:start position:0% your website let's say ten dollars 01:31:30.060 --> 01:31:32.330 align:start position:0% your website let's say ten dollars now<01:31:30.600><c> you</c><01:31:30.840><c> you've</c><01:31:31.199><c> spent</c><01:31:31.380><c> 10</c><01:31:31.560><c> dollars</c><01:31:31.860><c> to</c><01:31:32.040><c> get</c><01:31:32.159><c> a</c> 01:31:32.330 --> 01:31:32.340 align:start position:0% now you you've spent 10 dollars to get a 01:31:32.340 --> 01:31:35.090 align:start position:0% now you you've spent 10 dollars to get a customer<01:31:32.460><c> to</c><01:31:32.940><c> your</c><01:31:33.120><c> website</c><01:31:33.540><c> now</c><01:31:34.260><c> what</c><01:31:34.860><c> they</c> 01:31:35.090 --> 01:31:35.100 align:start position:0% customer to your website now what they 01:31:35.100 --> 01:31:37.729 align:start position:0% customer to your website now what they spend<01:31:35.460><c> on</c><01:31:35.820><c> your</c><01:31:35.940><c> website</c><01:31:36.300><c> is</c><01:31:36.719><c> entirely</c><01:31:37.199><c> up</c><01:31:37.560><c> to</c> 01:31:37.729 --> 01:31:37.739 align:start position:0% spend on your website is entirely up to 01:31:37.739 --> 01:31:39.950 align:start position:0% spend on your website is entirely up to you<01:31:37.920><c> to</c><01:31:38.280><c> determine</c><01:31:38.940><c> based</c><01:31:39.540><c> on</c><01:31:39.659><c> the</c><01:31:39.840><c> product</c> 01:31:39.950 --> 01:31:39.960 align:start position:0% you to determine based on the product 01:31:39.960 --> 01:31:42.229 align:start position:0% you to determine based on the product offering<01:31:40.620><c> you</c><01:31:40.860><c> have</c><01:31:40.980><c> right</c><01:31:41.400><c> so</c><01:31:41.639><c> the</c><01:31:41.880><c> bigger</c> 01:31:42.229 --> 01:31:42.239 align:start position:0% offering you have right so the bigger 01:31:42.239 --> 01:31:44.629 align:start position:0% offering you have right so the bigger their<01:31:42.540><c> average</c><01:31:42.900><c> spend</c><01:31:43.440><c> on</c><01:31:43.679><c> your</c><01:31:43.860><c> website</c><01:31:44.159><c> the</c> 01:31:44.629 --> 01:31:44.639 align:start position:0% their average spend on your website the 01:31:44.639 --> 01:31:46.669 align:start position:0% their average spend on your website the more<01:31:44.760><c> your</c><01:31:44.940><c> profitability</c><01:31:45.480><c> because</c><01:31:46.320><c> your</c> 01:31:46.669 --> 01:31:46.679 align:start position:0% more your profitability because your 01:31:46.679 --> 01:31:49.430 align:start position:0% more your profitability because your marketing<01:31:47.040><c> cost</c><01:31:47.159><c> is</c><01:31:47.400><c> a</c><01:31:47.639><c> sunk</c><01:31:47.940><c> cost</c><01:31:48.239><c> right</c><01:31:48.780><c> it's</c> 01:31:49.430 --> 01:31:49.440 align:start position:0% marketing cost is a sunk cost right it's 01:31:49.440 --> 01:31:52.010 align:start position:0% marketing cost is a sunk cost right it's it's<01:31:49.620><c> done</c><01:31:49.920><c> so</c><01:31:50.400><c> anything</c><01:31:50.639><c> beyond</c><01:31:51.300><c> that</c><01:31:51.480><c> is</c><01:31:51.780><c> is</c> 01:31:52.010 --> 01:31:52.020 align:start position:0% it's done so anything beyond that is is 01:31:52.020 --> 01:31:53.510 align:start position:0% it's done so anything beyond that is is what<01:31:52.380><c> will</c><01:31:52.500><c> determine</c><01:31:52.920><c> your</c><01:31:53.040><c> profitability</c> 01:31:53.510 --> 01:31:53.520 align:start position:0% what will determine your profitability 01:31:53.520 --> 01:31:55.250 align:start position:0% what will determine your profitability so<01:31:54.179><c> that's</c><01:31:54.420><c> where</c> 01:31:55.250 --> 01:31:55.260 align:start position:0% so that's where 01:31:55.260 --> 01:31:57.590 align:start position:0% so that's where our<01:31:55.860><c> focus</c><01:31:56.219><c> and</c><01:31:56.460><c> many</c><01:31:56.639><c> of</c><01:31:56.760><c> the</c><01:31:56.940><c> folks</c><01:31:57.239><c> that</c><01:31:57.480><c> we</c> 01:31:57.590 --> 01:31:57.600 align:start position:0% our focus and many of the folks that we 01:31:57.600 --> 01:31:59.570 align:start position:0% our focus and many of the folks that we work<01:31:57.719><c> with</c><01:31:57.900><c> inside</c><01:31:58.139><c> the</c><01:31:58.380><c> council</c><01:31:58.739><c> they</c><01:31:59.400><c> they</c> 01:31:59.570 --> 01:31:59.580 align:start position:0% work with inside the council they they 01:31:59.580 --> 01:32:02.390 align:start position:0% work with inside the council they they focus<01:32:00.000><c> a</c><01:32:00.300><c> lot</c><01:32:00.420><c> on</c><01:32:00.840><c> funnels</c><01:32:01.320><c> right</c><01:32:01.980><c> building</c> 01:32:02.390 --> 01:32:02.400 align:start position:0% focus a lot on funnels right building 01:32:02.400 --> 01:32:05.810 align:start position:0% focus a lot on funnels right building funnels<01:32:03.000><c> building</c><01:32:03.560><c> abilities</c><01:32:04.560><c> to</c><01:32:05.159><c> cross-sell</c> 01:32:05.810 --> 01:32:05.820 align:start position:0% funnels building abilities to cross-sell 01:32:05.820 --> 01:32:08.270 align:start position:0% funnels building abilities to cross-sell upsell<01:32:06.420><c> downsell</c><01:32:07.199><c> products</c><01:32:07.620><c> to</c><01:32:07.800><c> customers</c> 01:32:08.270 --> 01:32:08.280 align:start position:0% upsell downsell products to customers 01:32:08.280 --> 01:32:10.030 align:start position:0% upsell downsell products to customers because<01:32:08.940><c> that</c><01:32:09.179><c> is</c><01:32:09.300><c> what</c><01:32:09.540><c> will</c><01:32:09.719><c> really</c> 01:32:10.030 --> 01:32:10.040 align:start position:0% because that is what will really 01:32:10.040 --> 01:32:11.930 align:start position:0% because that is what will really guarantee<01:32:11.040><c> you</c><01:32:11.219><c> the</c><01:32:11.460><c> long-term</c> 01:32:11.930 --> 01:32:11.940 align:start position:0% guarantee you the long-term 01:32:11.940 --> 01:32:13.970 align:start position:0% guarantee you the long-term profitability<01:32:12.480><c> so</c><01:32:13.139><c> there's</c><01:32:13.260><c> a</c><01:32:13.440><c> few</c><01:32:13.560><c> aspects</c> 01:32:13.970 --> 01:32:13.980 align:start position:0% profitability so there's a few aspects 01:32:13.980 --> 01:32:17.330 align:start position:0% profitability so there's a few aspects to<01:32:14.100><c> it</c><01:32:14.280><c> one</c><01:32:14.639><c> is</c><01:32:14.820><c> the</c><01:32:15.480><c> aov</c><01:32:15.860><c> at</c><01:32:16.860><c> the</c><01:32:16.980><c> point</c><01:32:17.100><c> of</c> 01:32:17.330 --> 01:32:17.340 align:start position:0% to it one is the aov at the point of 01:32:17.340 --> 01:32:19.010 align:start position:0% to it one is the aov at the point of purchase<01:32:17.699><c> on</c><01:32:18.060><c> the</c><01:32:18.179><c> day</c><01:32:18.360><c> of</c><01:32:18.540><c> purchase</c><01:32:18.840><c> let's</c> 01:32:19.010 --> 01:32:19.020 align:start position:0% purchase on the day of purchase let's 01:32:19.020 --> 01:32:20.270 align:start position:0% purchase on the day of purchase let's say<01:32:19.199><c> so</c><01:32:19.380><c> when</c><01:32:19.560><c> you're</c><01:32:19.679><c> first</c><01:32:19.860><c> doing</c><01:32:20.040><c> the</c> 01:32:20.270 --> 01:32:20.280 align:start position:0% say so when you're first doing the 01:32:20.280 --> 01:32:22.850 align:start position:0% say so when you're first doing the transaction<01:32:20.699><c> and</c><01:32:21.600><c> I</c><01:32:21.840><c> often</c><01:32:22.080><c> ask</c><01:32:22.260><c> ask</c><01:32:22.620><c> this</c> 01:32:22.850 --> 01:32:22.860 align:start position:0% transaction and I often ask ask this 01:32:22.860 --> 01:32:25.550 align:start position:0% transaction and I often ask ask this question<01:32:23.179><c> what</c><01:32:24.179><c> is</c><01:32:24.360><c> the</c><01:32:24.600><c> best</c><01:32:24.780><c> time</c><01:32:25.080><c> to</c><01:32:25.380><c> sell</c> 01:32:25.550 --> 01:32:25.560 align:start position:0% question what is the best time to sell 01:32:25.560 --> 01:32:28.370 align:start position:0% question what is the best time to sell to<01:32:25.860><c> a</c><01:32:25.980><c> customer</c><01:32:26.239><c> it's</c><01:32:27.239><c> it's</c><01:32:27.719><c> just</c><01:32:28.080><c> after</c> 01:32:28.370 --> 01:32:28.380 align:start position:0% to a customer it's it's just after 01:32:28.380 --> 01:32:30.590 align:start position:0% to a customer it's it's just after they've<01:32:28.739><c> bought</c><01:32:28.920><c> something</c><01:32:29.219><c> from</c><01:32:29.580><c> you</c><01:32:29.760><c> that's</c> 01:32:30.590 --> 01:32:30.600 align:start position:0% they've bought something from you that's 01:32:30.600 --> 01:32:33.229 align:start position:0% they've bought something from you that's when<01:32:30.840><c> they</c><01:32:31.139><c> trust</c><01:32:31.440><c> you</c><01:32:31.560><c> the</c><01:32:31.860><c> most</c><01:32:31.980><c> right</c><01:32:32.580><c> they</c> 01:32:33.229 --> 01:32:33.239 align:start position:0% when they trust you the most right they 01:32:33.239 --> 01:32:34.910 align:start position:0% when they trust you the most right they they<01:32:33.300><c> trusted</c><01:32:33.900><c> you</c><01:32:34.020><c> enough</c><01:32:34.199><c> to</c><01:32:34.440><c> give</c><01:32:34.620><c> you</c><01:32:34.739><c> the</c> 01:32:34.910 --> 01:32:34.920 align:start position:0% they trusted you enough to give you the 01:32:34.920 --> 01:32:36.830 align:start position:0% they trusted you enough to give you the required<01:32:35.340><c> card</c><01:32:35.580><c> info</c><01:32:36.000><c> their</c><01:32:36.179><c> address</c><01:32:36.540><c> and</c> 01:32:36.830 --> 01:32:36.840 align:start position:0% required card info their address and 01:32:36.840 --> 01:32:38.810 align:start position:0% required card info their address and everything<01:32:37.020><c> that's</c><01:32:37.620><c> when</c><01:32:37.800><c> the</c><01:32:37.980><c> trust</c><01:32:38.280><c> is</c><01:32:38.400><c> at</c><01:32:38.639><c> a</c> 01:32:38.810 --> 01:32:38.820 align:start position:0% everything that's when the trust is at a 01:32:38.820 --> 01:32:41.270 align:start position:0% everything that's when the trust is at a peak<01:32:39.120><c> that</c><01:32:39.780><c> is</c><01:32:39.960><c> the</c><01:32:40.080><c> best</c><01:32:40.199><c> time</c><01:32:40.440><c> to</c><01:32:40.620><c> sell</c><01:32:40.860><c> to</c><01:32:41.100><c> a</c> 01:32:41.270 --> 01:32:41.280 align:start position:0% peak that is the best time to sell to a 01:32:41.280 --> 01:32:42.950 align:start position:0% peak that is the best time to sell to a customer<01:32:41.400><c> even</c><01:32:41.880><c> better</c><01:32:42.060><c> than</c><01:32:42.300><c> when</c><01:32:42.659><c> they</c><01:32:42.840><c> were</c> 01:32:42.950 --> 01:32:42.960 align:start position:0% customer even better than when they were 01:32:42.960 --> 01:32:45.110 align:start position:0% customer even better than when they were first<01:32:43.139><c> first</c><01:32:43.440><c> at</c><01:32:43.679><c> your</c><01:32:43.920><c> website</c><01:32:44.219><c> so</c><01:32:44.820><c> that</c><01:32:45.000><c> is</c> 01:32:45.110 --> 01:32:45.120 align:start position:0% first first at your website so that is 01:32:45.120 --> 01:32:47.090 align:start position:0% first first at your website so that is why<01:32:45.420><c> upsells</c><01:32:46.139><c> whether</c><01:32:46.260><c> that's</c><01:32:46.500><c> on</c><01:32:46.739><c> your</c><01:32:46.860><c> thank</c> 01:32:47.090 --> 01:32:47.100 align:start position:0% why upsells whether that's on your thank 01:32:47.100 --> 01:32:48.649 align:start position:0% why upsells whether that's on your thank you<01:32:47.219><c> page</c><01:32:47.520><c> or</c><01:32:47.760><c> whether</c><01:32:47.880><c> that's</c><01:32:48.120><c> through</c><01:32:48.360><c> a</c> 01:32:48.649 --> 01:32:48.659 align:start position:0% you page or whether that's through a 01:32:48.659 --> 01:32:51.110 align:start position:0% you page or whether that's through a proper<01:32:49.020><c> built</c><01:32:49.800><c> out</c><01:32:49.920><c> funnel</c><01:32:50.520><c> like</c><01:32:50.940><c> through</c> 01:32:51.110 --> 01:32:51.120 align:start position:0% proper built out funnel like through 01:32:51.120 --> 01:32:52.850 align:start position:0% proper built out funnel like through zipify<01:32:51.719><c> or</c><01:32:51.900><c> something</c> 01:32:52.850 --> 01:32:52.860 align:start position:0% zipify or something 01:32:52.860 --> 01:32:55.189 align:start position:0% zipify or something um<01:32:52.980><c> you</c><01:32:53.340><c> gotta</c><01:32:53.580><c> upsell</c><01:32:54.000><c> something</c><01:32:54.239><c> that</c> 01:32:55.189 --> 01:32:55.199 align:start position:0% um you gotta upsell something that 01:32:55.199 --> 01:32:57.410 align:start position:0% um you gotta upsell something that that's<01:32:55.620><c> complementary</c><01:32:56.280><c> that's</c><01:32:56.760><c> that's</c><01:32:57.000><c> you</c> 01:32:57.410 --> 01:32:57.420 align:start position:0% that's complementary that's that's you 01:32:57.420 --> 01:32:58.610 align:start position:0% that's complementary that's that's you know<01:32:57.480><c> in</c><01:32:57.719><c> addition</c><01:32:58.020><c> to</c><01:32:58.139><c> what</c><01:32:58.320><c> they</c><01:32:58.500><c> just</c> 01:32:58.610 --> 01:32:58.620 align:start position:0% know in addition to what they just 01:32:58.620 --> 01:33:00.830 align:start position:0% know in addition to what they just bought<01:32:59.280><c> they</c><01:32:59.880><c> may</c><01:33:00.000><c> or</c><01:33:00.120><c> may</c><01:33:00.239><c> not</c><01:33:00.360><c> take</c><01:33:00.540><c> it</c><01:33:00.719><c> up</c> 01:33:00.830 --> 01:33:00.840 align:start position:0% bought they may or may not take it up 01:33:00.840 --> 01:33:03.169 align:start position:0% bought they may or may not take it up but<01:33:01.199><c> any</c><01:33:01.739><c> additional</c><01:33:02.100><c> Revenue</c><01:33:02.460><c> you</c><01:33:02.699><c> get</c><01:33:02.940><c> there</c> 01:33:03.169 --> 01:33:03.179 align:start position:0% but any additional Revenue you get there 01:33:03.179 --> 01:33:05.450 align:start position:0% but any additional Revenue you get there is<01:33:03.540><c> pure</c><01:33:03.900><c> profit</c><01:33:04.320><c> because</c><01:33:04.860><c> you're</c><01:33:05.219><c> not</c> 01:33:05.450 --> 01:33:05.460 align:start position:0% is pure profit because you're not 01:33:05.460 --> 01:33:07.070 align:start position:0% is pure profit because you're not spending<01:33:05.880><c> anything</c><01:33:06.000><c> incremental</c><01:33:06.719><c> in</c><01:33:06.900><c> terms</c> 01:33:07.070 --> 01:33:07.080 align:start position:0% spending anything incremental in terms 01:33:07.080 --> 01:33:09.530 align:start position:0% spending anything incremental in terms of<01:33:07.139><c> marketing</c><01:33:07.620><c> and</c><01:33:08.340><c> then</c><01:33:08.520><c> now</c><01:33:08.880><c> once</c><01:33:09.420><c> the</c> 01:33:09.530 --> 01:33:09.540 align:start position:0% of marketing and then now once the 01:33:09.540 --> 01:33:11.750 align:start position:0% of marketing and then now once the customers<01:33:09.960><c> completed</c><01:33:10.440><c> the</c><01:33:10.560><c> purchase</c><01:33:10.980><c> the</c> 01:33:11.750 --> 01:33:11.760 align:start position:0% customers completed the purchase the 01:33:11.760 --> 01:33:14.030 align:start position:0% customers completed the purchase the rest<01:33:11.880><c> of</c><01:33:12.060><c> it</c><01:33:12.239><c> is</c><01:33:12.480><c> called</c><01:33:12.719><c> lifetime</c><01:33:13.260><c> value</c><01:33:13.500><c> so</c> 01:33:14.030 --> 01:33:14.040 align:start position:0% rest of it is called lifetime value so 01:33:14.040 --> 01:33:16.370 align:start position:0% rest of it is called lifetime value so lifetime<01:33:14.520><c> value</c><01:33:14.760><c> is</c><01:33:15.120><c> is</c><01:33:15.420><c> all</c><01:33:15.780><c> of</c><01:33:15.960><c> the</c><01:33:16.199><c> the</c> 01:33:16.370 --> 01:33:16.380 align:start position:0% lifetime value is is all of the the 01:33:16.380 --> 01:33:18.830 align:start position:0% lifetime value is is all of the the spend<01:33:16.739><c> the</c><01:33:16.920><c> customer</c><01:33:17.159><c> makes</c><01:33:17.639><c> After</c><01:33:18.540><c> making</c> 01:33:18.830 --> 01:33:18.840 align:start position:0% spend the customer makes After making 01:33:18.840 --> 01:33:20.870 align:start position:0% spend the customer makes After making their<01:33:19.139><c> first</c><01:33:19.320><c> purchase</c><01:33:19.679><c> with</c><01:33:19.920><c> you</c><01:33:20.100><c> and</c><01:33:20.699><c> that</c> 01:33:20.870 --> 01:33:20.880 align:start position:0% their first purchase with you and that 01:33:20.880 --> 01:33:22.669 align:start position:0% their first purchase with you and that comes<01:33:21.120><c> from</c><01:33:21.300><c> things</c><01:33:21.480><c> like</c><01:33:21.719><c> email</c><01:33:22.020><c> marketing</c> 01:33:22.669 --> 01:33:22.679 align:start position:0% comes from things like email marketing 01:33:22.679 --> 01:33:25.430 align:start position:0% comes from things like email marketing SMS<01:33:23.580><c> marketing</c><01:33:24.000><c> messenger</c><01:33:24.600><c> marketing</c><01:33:25.080><c> web</c> 01:33:25.430 --> 01:33:25.440 align:start position:0% SMS marketing messenger marketing web 01:33:25.440 --> 01:33:28.189 align:start position:0% SMS marketing messenger marketing web push<01:33:25.679><c> marketing</c><01:33:26.280><c> and</c><01:33:27.000><c> all</c><01:33:27.179><c> of</c><01:33:27.360><c> those</c><01:33:27.600><c> channels</c> 01:33:28.189 --> 01:33:28.199 align:start position:0% push marketing and all of those channels 01:33:28.199 --> 01:33:30.890 align:start position:0% push marketing and all of those channels are<01:33:28.679><c> really</c><01:33:28.920><c> a</c><01:33:29.280><c> big</c><01:33:29.400><c> asset</c><01:33:29.880><c> for</c><01:33:30.179><c> you</c><01:33:30.420><c> as</c><01:33:30.719><c> a</c> 01:33:30.890 --> 01:33:30.900 align:start position:0% are really a big asset for you as a 01:33:30.900 --> 01:33:32.629 align:start position:0% are really a big asset for you as a business<01:33:31.080><c> owner</c><01:33:31.560><c> and</c><01:33:32.100><c> that</c><01:33:32.219><c> is</c><01:33:32.340><c> the</c><01:33:32.520><c> main</c> 01:33:32.629 --> 01:33:32.639 align:start position:0% business owner and that is the main 01:33:32.639 --> 01:33:35.090 align:start position:0% business owner and that is the main differentiating<01:33:33.300><c> point</c><01:33:33.659><c> versus</c><01:33:34.080><c> Amazon</c><01:33:34.500><c> as</c> 01:33:35.090 --> 01:33:35.100 align:start position:0% differentiating point versus Amazon as 01:33:35.100 --> 01:33:36.890 align:start position:0% differentiating point versus Amazon as as<01:33:35.340><c> Marie</c><01:33:35.760><c> Mary</c><01:33:35.940><c> was</c><01:33:36.239><c> talking</c><01:33:36.360><c> about</c><01:33:36.480><c> earlier</c> 01:33:36.890 --> 01:33:36.900 align:start position:0% as Marie Mary was talking about earlier 01:33:36.900 --> 01:33:39.950 align:start position:0% as Marie Mary was talking about earlier you<01:33:37.620><c> you</c><01:33:37.860><c> own</c><01:33:38.100><c> your</c><01:33:38.340><c> customer</c><01:33:38.580><c> list</c><01:33:38.940><c> right</c><01:33:39.239><c> so</c> 01:33:39.950 --> 01:33:39.960 align:start position:0% you you own your customer list right so 01:33:39.960 --> 01:33:41.810 align:start position:0% you you own your customer list right so that's<01:33:40.320><c> a</c><01:33:40.500><c> huge</c><01:33:40.739><c> long-term</c><01:33:41.280><c> asset</c><01:33:41.520><c> for</c><01:33:41.639><c> a</c> 01:33:41.810 --> 01:33:41.820 align:start position:0% that's a huge long-term asset for a 01:33:41.820 --> 01:33:43.490 align:start position:0% that's a huge long-term asset for a business<01:33:41.940><c> because</c><01:33:42.360><c> you</c><01:33:42.719><c> can</c><01:33:42.780><c> Market</c><01:33:43.020><c> to</c><01:33:43.320><c> them</c> 01:33:43.490 --> 01:33:43.500 align:start position:0% business because you can Market to them 01:33:43.500 --> 01:33:46.250 align:start position:0% business because you can Market to them whenever<01:33:43.800><c> you</c><01:33:44.040><c> want</c><01:33:44.219><c> without</c><01:33:44.940><c> any</c><01:33:45.300><c> cost</c><01:33:45.600><c> right</c> 01:33:46.250 --> 01:33:46.260 align:start position:0% whenever you want without any cost right 01:33:46.260 --> 01:33:48.590 align:start position:0% whenever you want without any cost right that's<01:33:46.560><c> the</c><01:33:46.800><c> biggest</c><01:33:46.920><c> biggest</c><01:33:47.280><c> positive</c><01:33:47.940><c> so</c> 01:33:48.590 --> 01:33:48.600 align:start position:0% that's the biggest biggest positive so 01:33:48.600 --> 01:33:50.209 align:start position:0% that's the biggest biggest positive so when<01:33:49.020><c> you</c><01:33:49.199><c> reach</c><01:33:49.440><c> out</c><01:33:49.500><c> to</c><01:33:49.679><c> them</c><01:33:49.800><c> through</c><01:33:49.980><c> all</c> 01:33:50.209 --> 01:33:50.219 align:start position:0% when you reach out to them through all 01:33:50.219 --> 01:33:52.129 align:start position:0% when you reach out to them through all of<01:33:50.340><c> those</c><01:33:50.460><c> four</c><01:33:50.639><c> different</c><01:33:50.880><c> channels</c><01:33:51.360><c> that</c><01:33:52.020><c> is</c> 01:33:52.129 --> 01:33:52.139 align:start position:0% of those four different channels that is 01:33:52.139 --> 01:33:54.410 align:start position:0% of those four different channels that is what<01:33:52.440><c> will</c><01:33:52.560><c> bump</c><01:33:52.860><c> up</c><01:33:53.040><c> your</c><01:33:53.340><c> aov</c><01:33:53.639><c> and</c><01:33:54.000><c> again</c><01:33:54.120><c> the</c> 01:33:54.410 --> 01:33:54.420 align:start position:0% what will bump up your aov and again the 01:33:54.420 --> 01:33:56.510 align:start position:0% what will bump up your aov and again the incremental<01:33:55.020><c> marketing</c><01:33:55.500><c> cost</c><01:33:55.679><c> is</c><01:33:55.920><c> nearly</c> 01:33:56.510 --> 01:33:56.520 align:start position:0% incremental marketing cost is nearly 01:33:56.520 --> 01:34:00.290 align:start position:0% incremental marketing cost is nearly zero<01:33:57.060><c> so</c><01:33:57.960><c> really</c><01:33:58.800><c> focus</c><01:33:59.040><c> on</c><01:33:59.219><c> those</c><01:33:59.760><c> aspects</c> 01:34:00.290 --> 01:34:00.300 align:start position:0% zero so really focus on those aspects 01:34:00.300 --> 01:34:02.810 align:start position:0% zero so really focus on those aspects once<01:34:00.719><c> you've</c><01:34:00.900><c> found</c><01:34:01.199><c> the</c><01:34:01.980><c> first</c><01:34:02.159><c> few</c><01:34:02.400><c> products</c> 01:34:02.810 --> 01:34:02.820 align:start position:0% once you've found the first few products 01:34:02.820 --> 01:34:04.250 align:start position:0% once you've found the first few products that<01:34:02.940><c> are</c><01:34:03.060><c> selling</c><01:34:03.420><c> well</c><01:34:03.540><c> for</c><01:34:03.840><c> you</c><01:34:03.960><c> as</c><01:34:04.139><c> a</c> 01:34:04.250 --> 01:34:04.260 align:start position:0% that are selling well for you as a 01:34:04.260 --> 01:34:06.229 align:start position:0% that are selling well for you as a business<01:34:04.380><c> owner</c><01:34:04.860><c> that's</c><01:34:05.400><c> your</c><01:34:05.699><c> logical</c><01:34:06.000><c> next</c> 01:34:06.229 --> 01:34:06.239 align:start position:0% business owner that's your logical next 01:34:06.239 --> 01:34:07.430 align:start position:0% business owner that's your logical next step<01:34:06.480><c> to</c><01:34:06.659><c> really</c><01:34:06.780><c> bump</c><01:34:07.080><c> up</c><01:34:07.260><c> your</c> 01:34:07.430 --> 01:34:07.440 align:start position:0% step to really bump up your 01:34:07.440 --> 01:34:11.209 align:start position:0% step to really bump up your profitability<01:34:08.239><c> just</c><01:34:09.239><c> one</c><01:34:09.540><c> super</c><01:34:09.719><c> quick</c><01:34:09.900><c> thing</c> 01:34:11.209 --> 01:34:11.219 align:start position:0% profitability just one super quick thing 01:34:11.219 --> 01:34:13.550 align:start position:0% profitability just one super quick thing one<01:34:11.760><c> thing</c><01:34:11.880><c> that's</c><01:34:12.239><c> really</c><01:34:12.600><c> imperative</c><01:34:13.139><c> to</c><01:34:13.380><c> do</c> 01:34:13.550 --> 01:34:13.560 align:start position:0% one thing that's really imperative to do 01:34:13.560 --> 01:34:15.290 align:start position:0% one thing that's really imperative to do is<01:34:14.040><c> leverage</c><01:34:14.400><c> the</c><01:34:14.699><c> data</c><01:34:14.940><c> that</c><01:34:15.060><c> you're</c><01:34:15.179><c> getting</c> 01:34:15.290 --> 01:34:15.300 align:start position:0% is leverage the data that you're getting 01:34:15.300 --> 01:34:16.970 align:start position:0% is leverage the data that you're getting about<01:34:15.540><c> your</c><01:34:15.900><c> customers</c><01:34:16.199><c> the</c><01:34:16.500><c> most</c><01:34:16.679><c> right</c> 01:34:16.970 --> 01:34:16.980 align:start position:0% about your customers the most right 01:34:16.980 --> 01:34:19.189 align:start position:0% about your customers the most right because<01:34:17.280><c> when</c><01:34:18.060><c> customers</c><01:34:18.600><c> are</c><01:34:18.719><c> purchasing</c> 01:34:19.189 --> 01:34:19.199 align:start position:0% because when customers are purchasing 01:34:19.199 --> 01:34:20.990 align:start position:0% because when customers are purchasing you<01:34:19.620><c> know</c><01:34:19.800><c> where</c><01:34:20.040><c> they're</c><01:34:20.219><c> from</c><01:34:20.400><c> you</c><01:34:20.880><c> know</c> 01:34:20.990 --> 01:34:21.000 align:start position:0% you know where they're from you know 01:34:21.000 --> 01:34:22.910 align:start position:0% you know where they're from you know what<01:34:21.300><c> type</c><01:34:21.480><c> of</c><01:34:21.600><c> products</c><01:34:22.020><c> that</c><01:34:22.260><c> they</c><01:34:22.440><c> like</c><01:34:22.620><c> for</c> 01:34:22.910 --> 01:34:22.920 align:start position:0% what type of products that they like for 01:34:22.920 --> 01:34:24.950 align:start position:0% what type of products that they like for example<01:34:23.219><c> you</c><01:34:23.820><c> can</c><01:34:23.880><c> maybe</c><01:34:24.000><c> get</c><01:34:24.239><c> an</c><01:34:24.420><c> idea</c><01:34:24.659><c> of</c> 01:34:24.950 --> 01:34:24.960 align:start position:0% example you can maybe get an idea of 01:34:24.960 --> 01:34:27.110 align:start position:0% example you can maybe get an idea of their<01:34:25.260><c> gender</c><01:34:25.560><c> if</c><01:34:25.860><c> you</c><01:34:25.980><c> ask</c><01:34:26.159><c> for</c><01:34:26.340><c> that</c><01:34:26.520><c> so</c><01:34:26.940><c> you</c> 01:34:27.110 --> 01:34:27.120 align:start position:0% their gender if you ask for that so you 01:34:27.120 --> 01:34:29.030 align:start position:0% their gender if you ask for that so you really<01:34:27.239><c> get</c><01:34:27.420><c> an</c><01:34:27.540><c> idea</c><01:34:27.780><c> of</c><01:34:27.960><c> kind</c><01:34:28.320><c> of</c><01:34:28.440><c> what</c><01:34:28.860><c> their</c> 01:34:29.030 --> 01:34:29.040 align:start position:0% really get an idea of kind of what their 01:34:29.040 --> 01:34:30.890 align:start position:0% really get an idea of kind of what their patterns<01:34:29.400><c> are</c><01:34:29.520><c> who</c><01:34:29.760><c> they</c><01:34:29.940><c> are</c><01:34:30.120><c> and</c><01:34:30.600><c> you</c><01:34:30.719><c> can</c> 01:34:30.890 --> 01:34:30.900 align:start position:0% patterns are who they are and you can 01:34:30.900 --> 01:34:32.990 align:start position:0% patterns are who they are and you can easily<01:34:31.320><c> segment</c><01:34:31.800><c> your</c><01:34:32.159><c> customers</c><01:34:32.580><c> and</c><01:34:32.820><c> your</c> 01:34:32.990 --> 01:34:33.000 align:start position:0% easily segment your customers and your 01:34:33.000 --> 01:34:35.570 align:start position:0% easily segment your customers and your back<01:34:33.120><c> end</c><01:34:33.300><c> based</c><01:34:34.139><c> on</c><01:34:34.260><c> their</c><01:34:34.679><c> behavior</c><01:34:35.100><c> and</c> 01:34:35.570 --> 01:34:35.580 align:start position:0% back end based on their behavior and 01:34:35.580 --> 01:34:36.649 align:start position:0% back end based on their behavior and then<01:34:35.699><c> when</c><01:34:35.880><c> you're</c><01:34:36.000><c> sending</c><01:34:36.360><c> out</c><01:34:36.420><c> email</c> 01:34:36.649 --> 01:34:36.659 align:start position:0% then when you're sending out email 01:34:36.659 --> 01:34:38.450 align:start position:0% then when you're sending out email marketing<01:34:37.260><c> for</c><01:34:37.500><c> example</c><01:34:37.739><c> as</c><01:34:37.980><c> opposed</c><01:34:38.280><c> to</c><01:34:38.280><c> just</c> 01:34:38.450 --> 01:34:38.460 align:start position:0% marketing for example as opposed to just 01:34:38.460 --> 01:34:40.430 align:start position:0% marketing for example as opposed to just setting<01:34:38.820><c> you</c><01:34:39.239><c> know</c><01:34:39.300><c> a</c><01:34:39.659><c> newsletter</c><01:34:40.199><c> that's</c> 01:34:40.430 --> 01:34:40.440 align:start position:0% setting you know a newsletter that's 01:34:40.440 --> 01:34:42.290 align:start position:0% setting you know a newsletter that's general<01:34:40.679><c> for</c><01:34:41.040><c> everybody</c><01:34:41.280><c> that</c><01:34:41.880><c> no</c><01:34:42.000><c> one</c><01:34:42.119><c> will</c> 01:34:42.290 --> 01:34:42.300 align:start position:0% general for everybody that no one will 01:34:42.300 --> 01:34:44.689 align:start position:0% general for everybody that no one will open<01:34:42.540><c> send</c><01:34:43.440><c> something</c><01:34:43.800><c> that</c><01:34:44.280><c> you</c><01:34:44.400><c> know</c><01:34:44.520><c> will</c> 01:34:44.689 --> 01:34:44.699 align:start position:0% open send something that you know will 01:34:44.699 --> 01:34:46.189 align:start position:0% open send something that you know will pique<01:34:45.000><c> their</c><01:34:45.179><c> interest</c><01:34:45.360><c> based</c><01:34:45.900><c> on</c><01:34:46.080><c> their</c> 01:34:46.189 --> 01:34:46.199 align:start position:0% pique their interest based on their 01:34:46.199 --> 01:34:47.750 align:start position:0% pique their interest based on their purchase<01:34:46.560><c> history</c><01:34:46.739><c> right</c><01:34:47.040><c> like</c><01:34:47.280><c> that</c><01:34:47.460><c> data</c> 01:34:47.750 --> 01:34:47.760 align:start position:0% purchase history right like that data 01:34:47.760 --> 01:34:49.850 align:start position:0% purchase history right like that data that<01:34:47.880><c> you're</c><01:34:48.000><c> getting</c><01:34:48.179><c> is</c><01:34:48.420><c> free</c><01:34:48.659><c> like</c><01:34:49.199><c> use</c><01:34:49.679><c> it</c> 01:34:49.850 --> 01:34:49.860 align:start position:0% that you're getting is free like use it 01:34:49.860 --> 01:34:52.310 align:start position:0% that you're getting is free like use it to<01:34:49.980><c> your</c><01:34:50.159><c> advantage</c><01:34:50.580><c> to</c><01:34:50.880><c> really</c><01:34:51.360><c> make</c><01:34:52.139><c> the</c> 01:34:52.310 --> 01:34:52.320 align:start position:0% to your advantage to really make the 01:34:52.320 --> 01:34:53.689 align:start position:0% to your advantage to really make the best<01:34:52.440><c> out</c><01:34:52.679><c> of</c><01:34:52.800><c> it</c><01:34:52.920><c> and</c><01:34:53.100><c> get</c><01:34:53.219><c> them</c><01:34:53.400><c> to</c><01:34:53.580><c> come</c> 01:34:53.689 --> 01:34:53.699 align:start position:0% best out of it and get them to come 01:34:53.699 --> 01:34:55.729 align:start position:0% best out of it and get them to come purchase<01:34:54.119><c> that</c><01:34:54.540><c> second</c><01:34:54.719><c> third</c><01:34:55.020><c> fourth</c><01:34:55.560><c> fifth</c> 01:34:55.729 --> 01:34:55.739 align:start position:0% purchase that second third fourth fifth 01:34:55.739 --> 01:34:58.490 align:start position:0% purchase that second third fourth fifth time<01:34:56.100><c> yeah</c><01:34:56.639><c> great</c><01:34:57.119><c> Point</c><01:34:57.360><c> like</c><01:34:57.540><c> we</c><01:34:57.780><c> we</c><01:34:57.960><c> have</c><01:34:58.199><c> we</c> 01:34:58.490 --> 01:34:58.500 align:start position:0% time yeah great Point like we we have we 01:34:58.500 --> 01:35:00.590 align:start position:0% time yeah great Point like we we have we have<01:34:58.679><c> flows</c><01:34:59.159><c> on</c><01:34:59.400><c> our</c><01:34:59.520><c> back</c><01:34:59.699><c> end</c><01:34:59.880><c> which</c><01:35:00.239><c> are</c><01:35:00.420><c> all</c> 01:35:00.590 --> 01:35:00.600 align:start position:0% have flows on our back end which are all 01:35:00.600 --> 01:35:01.850 align:start position:0% have flows on our back end which are all specific<01:35:00.960><c> to</c><01:35:01.139><c> the</c><01:35:01.320><c> product</c><01:35:01.440><c> that</c><01:35:01.679><c> they've</c> 01:35:01.850 --> 01:35:01.860 align:start position:0% specific to the product that they've 01:35:01.860 --> 01:35:03.890 align:start position:0% specific to the product that they've bought<01:35:02.040><c> so</c><01:35:02.580><c> right</c><01:35:02.760><c> on</c><01:35:02.940><c> that</c><01:35:03.179><c> it's</c><01:35:03.480><c> exactly</c> 01:35:03.890 --> 01:35:03.900 align:start position:0% bought so right on that it's exactly 01:35:03.900 --> 01:35:05.390 align:start position:0% bought so right on that it's exactly what<01:35:04.139><c> you</c><01:35:04.260><c> said</c><01:35:04.440><c> you</c><01:35:04.739><c> know</c><01:35:04.800><c> it's</c><01:35:05.100><c> they</c><01:35:05.400><c> they</c> 01:35:05.390 --> 01:35:05.400 align:start position:0% what you said you know it's they they 01:35:05.400 --> 01:35:07.430 align:start position:0% what you said you know it's they they you'll<01:35:06.119><c> have</c><01:35:06.239><c> much</c><01:35:06.480><c> higher</c><01:35:06.780><c> open</c><01:35:06.960><c> rates</c> 01:35:07.430 --> 01:35:07.440 align:start position:0% you'll have much higher open rates 01:35:07.440 --> 01:35:08.930 align:start position:0% you'll have much higher open rates you'll<01:35:07.980><c> have</c><01:35:08.159><c> much</c><01:35:08.340><c> higher</c><01:35:08.580><c> click-through</c> 01:35:08.930 --> 01:35:08.940 align:start position:0% you'll have much higher click-through 01:35:08.940 --> 01:35:10.729 align:start position:0% you'll have much higher click-through rates<01:35:09.300><c> if</c><01:35:09.840><c> you</c><01:35:10.080><c> are</c> 01:35:10.729 --> 01:35:10.739 align:start position:0% rates if you are 01:35:10.739 --> 01:35:12.950 align:start position:0% rates if you are uh<01:35:11.340><c> taking</c><01:35:11.580><c> that</c><01:35:11.940><c> extra</c><01:35:12.060><c> step</c><01:35:12.420><c> as</c><01:35:12.659><c> we</c><01:35:12.780><c> talked</c> 01:35:12.950 --> 01:35:12.960 align:start position:0% uh taking that extra step as we talked 01:35:12.960 --> 01:35:14.870 align:start position:0% uh taking that extra step as we talked about<01:35:13.020><c> earlier</c><01:35:13.440><c> to</c><01:35:14.040><c> really</c><01:35:14.280><c> go</c><01:35:14.580><c> the</c><01:35:14.760><c> extra</c> 01:35:14.870 --> 01:35:14.880 align:start position:0% about earlier to really go the extra 01:35:14.880 --> 01:35:16.669 align:start position:0% about earlier to really go the extra step<01:35:15.179><c> and</c><01:35:15.540><c> understand</c><01:35:15.780><c> who</c><01:35:16.260><c> your</c><01:35:16.440><c> customers</c> 01:35:16.669 --> 01:35:16.679 align:start position:0% step and understand who your customers 01:35:16.679 --> 01:35:22.070 align:start position:0% step and understand who your customers are<01:35:16.860><c> and</c><01:35:17.040><c> tailor</c><01:35:17.400><c> your</c><01:35:17.580><c> marketing</c><01:35:17.940><c> to</c><01:35:18.119><c> them</c> 01:35:22.070 --> 01:35:22.080 align:start position:0% 01:35:22.080 --> 01:35:25.430 align:start position:0% some<01:35:22.739><c> really</c><01:35:23.040><c> incredible</c><01:35:23.580><c> insights</c><01:35:24.440><c> and</c> 01:35:25.430 --> 01:35:25.440 align:start position:0% some really incredible insights and 01:35:25.440 --> 01:35:28.250 align:start position:0% some really incredible insights and actually<01:35:26.040><c> we</c><01:35:26.639><c> wish</c><01:35:26.880><c> to</c><01:35:27.119><c> could</c><01:35:27.540><c> have</c><01:35:27.840><c> more</c><01:35:28.080><c> time</c> 01:35:28.250 --> 01:35:28.260 align:start position:0% actually we wish to could have more time 01:35:28.260 --> 01:35:30.649 align:start position:0% actually we wish to could have more time to<01:35:28.500><c> chat</c><01:35:28.679><c> with</c><01:35:28.980><c> you</c><01:35:29.219><c> but</c> 01:35:30.649 --> 01:35:30.659 align:start position:0% to chat with you but 01:35:30.659 --> 01:35:33.050 align:start position:0% to chat with you but um<01:35:30.719><c> you</c><01:35:30.960><c> know</c><01:35:31.020><c> the</c><01:35:31.199><c> car</c><01:35:31.380><c> is</c><01:35:31.619><c> sticking</c><01:35:32.040><c> so</c><01:35:32.580><c> I</c> 01:35:33.050 --> 01:35:33.060 align:start position:0% um you know the car is sticking so I 01:35:33.060 --> 01:35:35.510 align:start position:0% um you know the car is sticking so I really<01:35:33.239><c> uh</c><01:35:34.080><c> take</c><01:35:34.380><c> your</c><01:35:34.500><c> time</c><01:35:34.619><c> to</c><01:35:34.920><c> say</c><01:35:35.159><c> thank</c> 01:35:35.510 --> 01:35:35.520 align:start position:0% really uh take your time to say thank 01:35:35.520 --> 01:35:37.490 align:start position:0% really uh take your time to say thank you<01:35:35.639><c> so</c><01:35:35.760><c> much</c><01:35:35.940><c> for</c><01:35:36.300><c> being</c><01:35:36.540><c> here</c><01:35:36.780><c> and</c><01:35:37.139><c> sharing</c> 01:35:37.490 --> 01:35:37.500 align:start position:0% you so much for being here and sharing 01:35:37.500 --> 01:35:39.470 align:start position:0% you so much for being here and sharing with<01:35:37.619><c> us</c><01:35:37.739><c> today</c> 01:35:39.470 --> 01:35:39.480 align:start position:0% with us today 01:35:39.480 --> 01:35:42.890 align:start position:0% with us today um<01:35:39.960><c> yes</c><01:35:40.619><c> to</c><01:35:40.980><c> the</c><01:35:41.219><c> merchants</c><01:35:41.820><c> uh</c><01:35:42.239><c> please</c><01:35:42.600><c> share</c> 01:35:42.890 --> 01:35:42.900 align:start position:0% um yes to the merchants uh please share 01:35:42.900 --> 01:35:44.990 align:start position:0% um yes to the merchants uh please share with<01:35:43.080><c> us</c><01:35:43.260><c> what</c><01:35:43.679><c> you</c><01:35:43.800><c> think</c><01:35:44.040><c> under</c><01:35:44.460><c> the</c><01:35:44.699><c> comment</c> 01:35:44.990 --> 01:35:45.000 align:start position:0% with us what you think under the comment 01:35:45.000 --> 01:35:47.450 align:start position:0% with us what you think under the comment section<01:35:45.360><c> it</c><01:35:46.320><c> will</c><01:35:46.440><c> absolutely</c><01:35:46.860><c> great</c><01:35:47.219><c> to</c> 01:35:47.450 --> 01:35:47.460 align:start position:0% section it will absolutely great to 01:35:47.460 --> 01:35:49.609 align:start position:0% section it will absolutely great to listen<01:35:47.699><c> to</c><01:35:48.239><c> your</c><01:35:48.480><c> feedback</c><01:35:48.840><c> so</c><01:35:49.139><c> that</c><01:35:49.320><c> we</c><01:35:49.500><c> can</c> 01:35:49.609 --> 01:35:49.619 align:start position:0% listen to your feedback so that we can 01:35:49.619 --> 01:35:51.410 align:start position:0% listen to your feedback so that we can improve<01:35:50.100><c> our</c><01:35:50.340><c> next</c><01:35:50.460><c> topics</c> 01:35:51.410 --> 01:35:51.420 align:start position:0% improve our next topics 01:35:51.420 --> 01:35:53.870 align:start position:0% improve our next topics uh<01:35:52.260><c> also</c><01:35:52.560><c> don't</c><01:35:52.800><c> forget</c><01:35:52.980><c> to</c><01:35:53.280><c> stay</c><01:35:53.460><c> tuned</c><01:35:53.699><c> for</c> 01:35:53.870 --> 01:35:53.880 align:start position:0% uh also don't forget to stay tuned for 01:35:53.880 --> 01:35:56.390 align:start position:0% uh also don't forget to stay tuned for day<01:35:54.060><c> two</c><01:35:54.300><c> the</c><01:35:54.659><c> Thrive</c><01:35:55.080><c> section</c><01:35:55.619><c> where</c><01:35:56.159><c> we're</c> 01:35:56.390 --> 01:35:56.400 align:start position:0% day two the Thrive section where we're 01:35:56.400 --> 01:35:59.030 align:start position:0% day two the Thrive section where we're definitely<01:35:56.760><c> you</c><01:35:57.300><c> definitely</c><01:35:57.600><c> learn</c><01:35:58.020><c> the</c><01:35:58.860><c> top</c> 01:35:59.030 --> 01:35:59.040 align:start position:0% definitely you definitely learn the top 01:35:59.040 --> 01:36:00.709 align:start position:0% definitely you definitely learn the top useful<01:35:59.520><c> practices</c><01:36:00.000><c> from</c><01:36:00.420><c> the</c><01:36:00.600><c> thought</c> 01:36:00.709 --> 01:36:00.719 align:start position:0% useful practices from the thought 01:36:00.719 --> 01:36:03.830 align:start position:0% useful practices from the thought leaders<01:36:01.139><c> in</c><01:36:01.380><c> the</c><01:36:01.500><c> industry</c><01:36:02.040><c> so</c><01:36:03.000><c> lastly</c><01:36:03.420><c> thank</c> 01:36:03.830 --> 01:36:03.840 align:start position:0% leaders in the industry so lastly thank 01:36:03.840 --> 01:36:06.410 align:start position:0% leaders in the industry so lastly thank you<01:36:03.900><c> so</c><01:36:04.080><c> much</c><01:36:04.260><c> Mary</c><01:36:04.679><c> see</c><01:36:05.159><c> you</c><01:36:05.340><c> and</c><01:36:05.639><c> hiromi</c><01:36:06.179><c> for</c> 01:36:06.410 --> 01:36:06.420 align:start position:0% you so much Mary see you and hiromi for 01:36:06.420 --> 01:36:09.530 align:start position:0% you so much Mary see you and hiromi for being<01:36:06.719><c> with</c><01:36:07.080><c> us</c><01:36:07.320><c> today</c><01:36:07.760><c> and</c><01:36:08.760><c> I</c><01:36:09.000><c> wish</c><01:36:09.179><c> you</c><01:36:09.360><c> all</c> 01:36:09.530 --> 01:36:09.540 align:start position:0% being with us today and I wish you all 01:36:09.540 --> 01:36:10.790 align:start position:0% being with us today and I wish you all the<01:36:09.719><c> best</c> 01:36:10.790 --> 01:36:10.800 align:start position:0% the best 01:36:10.800 --> 01:36:14.810 align:start position:0% the best thanks<01:36:11.280><c> for</c><01:36:11.400><c> having</c><01:36:11.580><c> us</c><01:36:11.840><c> yeah</c><01:36:12.840><c> so</c><01:36:13.560><c> yeah</c><01:36:14.520><c> thank</c> 01:36:14.810 --> 01:36:14.820 align:start position:0% thanks for having us yeah so yeah thank 01:36:14.820 --> 01:36:17.209 align:start position:0% thanks for having us yeah so yeah thank you<01:36:14.940><c> so</c><01:36:15.119><c> that's</c><01:36:15.540><c> it</c><01:36:15.840><c> for</c><01:36:16.139><c> the</c><01:36:16.440><c> call</c><01:36:16.619><c> for</c><01:36:17.040><c> the</c> 01:36:17.209 --> 01:36:17.219 align:start position:0% you so that's it for the call for the 01:36:17.219 --> 01:36:19.850 align:start position:0% you so that's it for the call for the meeting<01:36:17.460><c> today</c><01:36:17.880><c> yeah</c><01:36:18.420><c> thank</c><01:36:18.659><c> you</c><01:36:18.780><c> so</c><01:36:18.960><c> much</c> 01:36:19.850 --> 01:36:19.860 align:start position:0% meeting today yeah thank you so much 01:36:19.860 --> 01:36:23.510 align:start position:0% meeting today yeah thank you so much thanks<01:36:20.400><c> Kelly</c><01:36:21.060><c> yeah</c><01:36:21.659><c> have</c><01:36:21.960><c> a</c><01:36:22.080><c> great</c><01:36:22.199><c> day</c> 01:36:23.510 --> 01:36:23.520 align:start position:0% thanks Kelly yeah have a great day 01:36:23.520 --> 01:36:47.900 align:start position:0% thanks Kelly yeah have a great day and<01:36:24.060><c> two</c> 01:36:47.900 --> 01:36:47.910 align:start position:0% 01:36:47.910 --> 01:37:14.180 align:start position:0% [Music] 01:37:14.180 --> 01:37:14.190 align:start position:0% 01:37:14.190 --> 01:37:15.350 align:start position:0% [Applause] 01:37:15.350 --> 01:37:15.360 align:start position:0% [Applause] 01:37:15.360 --> 01:37:18.460 align:start position:0% [Applause] foreign 01:37:18.460 --> 01:37:18.470 align:start position:0% 01:37:18.470 --> 01:37:49.609 align:start position:0% [Music] 01:37:49.609 --> 01:37:49.619 align:start position:0% [Music] 01:37:49.619 --> 01:37:50.020 align:start position:0% [Music] foreign 01:37:50.020 --> 01:37:50.030 align:start position:0% foreign 01:37:50.030 --> 01:38:00.890 align:start position:0% foreign [Music] 01:38:00.890 --> 01:38:00.900 align:start position:0% [Music] 01:38:00.900 --> 01:38:03.010 align:start position:0% [Music] hi<01:38:01.380><c> everyone</c><01:38:01.500><c> my</c><01:38:02.219><c> name</c><01:38:02.340><c> is</c> 01:38:03.010 --> 01:38:03.020 align:start position:0% hi everyone my name is 01:38:03.020 --> 01:38:05.570 align:start position:0% hi everyone my name is and<01:38:04.020><c> I</c><01:38:04.139><c> am</c><01:38:04.260><c> a</c><01:38:04.380><c> senior</c><01:38:04.679><c> technology</c><01:38:05.040><c> partner</c> 01:38:05.570 --> 01:38:05.580 align:start position:0% and I am a senior technology partner 01:38:05.580 --> 01:38:08.030 align:start position:0% and I am a senior technology partner manager<01:38:05.940><c> at</c><01:38:06.179><c> Shopify</c><01:38:06.659><c> in</c><01:38:06.960><c> France</c><01:38:07.380><c> and</c><01:38:07.920><c> I'm</c> 01:38:08.030 --> 01:38:08.040 align:start position:0% manager at Shopify in France and I'm 01:38:08.040 --> 01:38:10.310 align:start position:0% manager at Shopify in France and I'm going<01:38:08.219><c> to</c><01:38:08.340><c> be</c><01:38:08.400><c> covering</c><01:38:08.940><c> the</c><01:38:09.600><c> key</c><01:38:09.780><c> principles</c> 01:38:10.310 --> 01:38:10.320 align:start position:0% going to be covering the key principles 01:38:10.320 --> 01:38:12.530 align:start position:0% going to be covering the key principles and<01:38:10.679><c> best</c><01:38:10.920><c> practices</c><01:38:11.340><c> in</c><01:38:11.820><c> store</c><01:38:12.000><c> design</c><01:38:12.239><c> and</c> 01:38:12.530 --> 01:38:12.540 align:start position:0% and best practices in store design and 01:38:12.540 --> 01:38:14.750 align:start position:0% and best practices in store design and marketing<01:38:12.960><c> to</c><01:38:13.440><c> grow</c><01:38:13.679><c> your</c><01:38:13.920><c> traffic</c><01:38:14.159><c> and</c><01:38:14.580><c> get</c> 01:38:14.750 --> 01:38:14.760 align:start position:0% marketing to grow your traffic and get 01:38:14.760 --> 01:38:16.729 align:start position:0% marketing to grow your traffic and get more<01:38:14.940><c> sales</c><01:38:15.179><c> so</c><01:38:15.840><c> I'll</c><01:38:15.960><c> be</c><01:38:16.080><c> touching</c><01:38:16.380><c> base</c><01:38:16.500><c> on</c> 01:38:16.729 --> 01:38:16.739 align:start position:0% more sales so I'll be touching base on 01:38:16.739 --> 01:38:18.649 align:start position:0% more sales so I'll be touching base on how<01:38:16.920><c> to</c><01:38:17.040><c> reach</c><01:38:17.219><c> beyond</c><01:38:17.580><c> the</c><01:38:17.699><c> storefront</c><01:38:18.239><c> how</c> 01:38:18.649 --> 01:38:18.659 align:start position:0% how to reach beyond the storefront how 01:38:18.659 --> 01:38:20.570 align:start position:0% how to reach beyond the storefront how to<01:38:18.719><c> grow</c><01:38:18.900><c> your</c><01:38:19.199><c> traffic</c><01:38:19.380><c> organically</c><01:38:20.159><c> before</c> 01:38:20.570 --> 01:38:20.580 align:start position:0% to grow your traffic organically before 01:38:20.580 --> 01:38:23.330 align:start position:0% to grow your traffic organically before investing<01:38:21.179><c> into</c><01:38:21.360><c> paid</c><01:38:21.600><c> ads</c><01:38:22.500><c> I'm</c><01:38:22.980><c> also</c><01:38:23.219><c> going</c> 01:38:23.330 --> 01:38:23.340 align:start position:0% investing into paid ads I'm also going 01:38:23.340 --> 01:38:24.590 align:start position:0% investing into paid ads I'm also going to<01:38:23.400><c> be</c><01:38:23.460><c> talking</c><01:38:23.639><c> about</c><01:38:23.880><c> your</c><01:38:24.119><c> store</c><01:38:24.300><c> design</c> 01:38:24.590 --> 01:38:24.600 align:start position:0% to be talking about your store design 01:38:24.600 --> 01:38:27.410 align:start position:0% to be talking about your store design how<01:38:25.260><c> less</c><01:38:25.440><c> is</c><01:38:25.679><c> more</c><01:38:25.920><c> how</c><01:38:26.580><c> practicality</c><01:38:27.239><c> and</c> 01:38:27.410 --> 01:38:27.420 align:start position:0% how less is more how practicality and 01:38:27.420 --> 01:38:28.970 align:start position:0% how less is more how practicality and functionality<01:38:28.080><c> is</c><01:38:28.320><c> what's</c><01:38:28.560><c> going</c><01:38:28.739><c> to</c><01:38:28.800><c> keep</c> 01:38:28.970 --> 01:38:28.980 align:start position:0% functionality is what's going to keep 01:38:28.980 --> 01:38:31.310 align:start position:0% functionality is what's going to keep your<01:38:29.280><c> customers</c><01:38:29.639><c> around</c><01:38:29.940><c> and</c><01:38:30.900><c> last</c><01:38:31.020><c> but</c><01:38:31.199><c> not</c> 01:38:31.310 --> 01:38:31.320 align:start position:0% your customers around and last but not 01:38:31.320 --> 01:38:32.510 align:start position:0% your customers around and last but not least<01:38:31.560><c> I'm</c><01:38:31.800><c> going</c><01:38:31.920><c> to</c><01:38:32.040><c> be</c><01:38:32.100><c> talking</c><01:38:32.280><c> about</c> 01:38:32.510 --> 01:38:32.520 align:start position:0% least I'm going to be talking about 01:38:32.520 --> 01:38:34.310 align:start position:0% least I'm going to be talking about marketing<01:38:33.119><c> how</c><01:38:33.480><c> to</c><01:38:33.600><c> get</c><01:38:33.780><c> to</c><01:38:33.900><c> know</c><01:38:34.080><c> your</c> 01:38:34.310 --> 01:38:34.320 align:start position:0% marketing how to get to know your 01:38:34.320 --> 01:38:36.770 align:start position:0% marketing how to get to know your customers<01:38:34.739><c> and</c><01:38:35.159><c> how</c><01:38:35.400><c> to</c><01:38:35.520><c> understand</c><01:38:36.000><c> the</c><01:38:36.480><c> data</c> 01:38:36.770 --> 01:38:36.780 align:start position:0% customers and how to understand the data 01:38:36.780 --> 01:38:38.750 align:start position:0% customers and how to understand the data about<01:38:37.080><c> your</c><01:38:37.380><c> customers</c><01:38:37.739><c> to</c><01:38:38.040><c> boost</c><01:38:38.219><c> your</c><01:38:38.520><c> sales</c> 01:38:38.750 --> 01:38:38.760 align:start position:0% about your customers to boost your sales 01:38:38.760 --> 01:38:42.290 align:start position:0% about your customers to boost your sales so<01:38:39.600><c> join</c><01:38:40.020><c> me</c><01:38:40.139><c> at</c><01:38:40.619><c> Ecommerce</c><01:38:41.280><c> to</c><01:38:41.520><c> strive</c><01:38:41.820><c> is</c><01:38:42.060><c> to</c> 01:38:42.290 --> 01:38:42.300 align:start position:0% so join me at Ecommerce to strive is to 01:38:42.300 --> 01:38:45.050 align:start position:0% so join me at Ecommerce to strive is to thrive<01:38:42.600><c> on</c><01:38:43.020><c> May</c><01:38:43.199><c> 18th</c><01:38:43.800><c> at</c><01:38:44.100><c> 9</c><01:38:44.460><c> 00</c><01:38:44.460><c> PM</c><01:38:44.580><c> eastern</c> 01:38:45.050 --> 01:38:45.060 align:start position:0% thrive on May 18th at 9 00 PM eastern 01:38:45.060 --> 01:38:51.830 align:start position:0% thrive on May 18th at 9 00 PM eastern time<01:38:45.239><c> can't</c><01:38:45.659><c> wait</c><01:38:45.900><c> to</c><01:38:46.020><c> see</c><01:38:46.139><c> you</c><01:38:46.260><c> there</c><01:38:46.440><c> bye</c> 01:38:51.830 --> 01:38:51.840 align:start position:0% 01:38:51.840 --> 01:38:55.250 align:start position:0% hi<01:38:52.320><c> everyone</c><01:38:52.500><c> my</c><01:38:53.219><c> name</c><01:38:53.340><c> is</c><01:38:53.900><c> I'm</c><01:38:54.900><c> a</c><01:38:55.020><c> senior</c> 01:38:55.250 --> 01:38:55.260 align:start position:0% hi everyone my name is I'm a senior 01:38:55.260 --> 01:38:57.109 align:start position:0% hi everyone my name is I'm a senior technology<01:38:55.619><c> partner</c><01:38:56.100><c> manager</c><01:38:56.400><c> for</c><01:38:56.639><c> Shopify</c> 01:38:57.109 --> 01:38:57.119 align:start position:0% technology partner manager for Shopify 01:38:57.119 --> 01:38:59.450 align:start position:0% technology partner manager for Shopify in<01:38:57.480><c> France</c><01:38:57.780><c> I've</c><01:38:58.380><c> been</c><01:38:58.560><c> working</c><01:38:58.739><c> for</c><01:38:59.159><c> Shopify</c> 01:38:59.450 --> 01:38:59.460 align:start position:0% in France I've been working for Shopify 01:38:59.460 --> 01:39:01.669 align:start position:0% in France I've been working for Shopify for<01:38:59.760><c> about</c><01:38:59.880><c> seven</c><01:39:00.179><c> years</c><01:39:00.420><c> and</c><01:39:00.900><c> today</c><01:39:01.139><c> I</c><01:39:01.500><c> want</c> 01:39:01.669 --> 01:39:01.679 align:start position:0% for about seven years and today I want 01:39:01.679 --> 01:39:03.590 align:start position:0% for about seven years and today I want to<01:39:01.800><c> share</c><01:39:02.040><c> a</c><01:39:02.280><c> bit</c><01:39:02.400><c> of</c><01:39:02.580><c> my</c><01:39:02.760><c> findings</c><01:39:03.179><c> with</c><01:39:03.420><c> you</c> 01:39:03.590 --> 01:39:03.600 align:start position:0% to share a bit of my findings with you 01:39:03.600 --> 01:39:05.270 align:start position:0% to share a bit of my findings with you so<01:39:03.960><c> we're</c><01:39:04.380><c> going</c><01:39:04.500><c> to</c><01:39:04.560><c> be</c><01:39:04.679><c> talking</c><01:39:04.800><c> about</c><01:39:05.040><c> the</c> 01:39:05.270 --> 01:39:05.280 align:start position:0% so we're going to be talking about the 01:39:05.280 --> 01:39:07.910 align:start position:0% so we're going to be talking about the key<01:39:05.400><c> principles</c><01:39:05.880><c> and</c><01:39:06.300><c> the</c><01:39:06.480><c> best</c><01:39:06.600><c> practices</c><01:39:07.020><c> in</c> 01:39:07.910 --> 01:39:07.920 align:start position:0% key principles and the best practices in 01:39:07.920 --> 01:39:09.709 align:start position:0% key principles and the best practices in store<01:39:08.159><c> design</c><01:39:08.400><c> and</c><01:39:08.639><c> marketing</c><01:39:09.060><c> so</c><01:39:09.300><c> how</c><01:39:09.600><c> to</c> 01:39:09.709 --> 01:39:09.719 align:start position:0% store design and marketing so how to 01:39:09.719 --> 01:39:12.470 align:start position:0% store design and marketing so how to grow<01:39:10.020><c> your</c><01:39:10.619><c> traffic</c><01:39:10.800><c> and</c><01:39:11.340><c> your</c><01:39:11.520><c> sales</c><01:39:11.760><c> so</c> 01:39:12.470 --> 01:39:12.480 align:start position:0% grow your traffic and your sales so 01:39:12.480 --> 01:39:14.390 align:start position:0% grow your traffic and your sales so let's<01:39:12.659><c> get</c><01:39:12.840><c> going</c> 01:39:14.390 --> 01:39:14.400 align:start position:0% let's get going 01:39:14.400 --> 01:39:15.770 align:start position:0% let's get going here's<01:39:15.000><c> what</c><01:39:15.119><c> we're</c><01:39:15.239><c> going</c><01:39:15.360><c> to</c><01:39:15.420><c> be</c><01:39:15.480><c> covering</c> 01:39:15.770 --> 01:39:15.780 align:start position:0% here's what we're going to be covering 01:39:15.780 --> 01:39:17.810 align:start position:0% here's what we're going to be covering today<01:39:15.960><c> so</c><01:39:16.199><c> first</c><01:39:16.380><c> and</c><01:39:16.619><c> foremost</c><01:39:16.920><c> how</c><01:39:17.460><c> to</c><01:39:17.580><c> reach</c> 01:39:17.810 --> 01:39:17.820 align:start position:0% today so first and foremost how to reach 01:39:17.820 --> 01:39:20.270 align:start position:0% today so first and foremost how to reach beyond<01:39:18.119><c> the</c><01:39:18.239><c> storefront</c><01:39:18.780><c> how</c><01:39:19.500><c> to</c><01:39:19.739><c> grow</c><01:39:19.920><c> your</c> 01:39:20.270 --> 01:39:20.280 align:start position:0% beyond the storefront how to grow your 01:39:20.280 --> 01:39:22.250 align:start position:0% beyond the storefront how to grow your traffic<01:39:20.460><c> organically</c><01:39:21.179><c> before</c><01:39:21.900><c> you're</c> 01:39:22.250 --> 01:39:22.260 align:start position:0% traffic organically before you're 01:39:22.260 --> 01:39:25.189 align:start position:0% traffic organically before you're investing<01:39:22.739><c> into</c><01:39:23.219><c> paid</c><01:39:23.580><c> marketing</c><01:39:24.300><c> so</c><01:39:24.719><c> how</c><01:39:25.080><c> to</c> 01:39:25.189 --> 01:39:25.199 align:start position:0% investing into paid marketing so how to 01:39:25.199 --> 01:39:27.470 align:start position:0% investing into paid marketing so how to really<01:39:25.320><c> set</c><01:39:25.679><c> yourself</c><01:39:25.860><c> up</c><01:39:26.219><c> for</c><01:39:26.520><c> Success</c><01:39:26.880><c> first</c> 01:39:27.470 --> 01:39:27.480 align:start position:0% really set yourself up for Success first 01:39:27.480 --> 01:39:30.109 align:start position:0% really set yourself up for Success first the<01:39:28.380><c> second</c><01:39:28.500><c> point</c><01:39:28.860><c> is</c><01:39:29.400><c> your</c><01:39:29.699><c> store</c><01:39:29.880><c> design</c> 01:39:30.109 --> 01:39:30.119 align:start position:0% the second point is your store design 01:39:30.119 --> 01:39:32.810 align:start position:0% the second point is your store design how<01:39:30.719><c> less</c><01:39:30.900><c> is</c><01:39:31.199><c> more</c><01:39:31.500><c> and</c><01:39:31.860><c> how</c><01:39:32.040><c> customers</c><01:39:32.580><c> are</c> 01:39:32.810 --> 01:39:32.820 align:start position:0% how less is more and how customers are 01:39:32.820 --> 01:39:34.430 align:start position:0% how less is more and how customers are looking<01:39:33.000><c> for</c><01:39:33.300><c> functionality</c><01:39:33.960><c> and</c> 01:39:34.430 --> 01:39:34.440 align:start position:0% looking for functionality and 01:39:34.440 --> 01:39:35.689 align:start position:0% looking for functionality and practicality 01:39:35.689 --> 01:39:35.699 align:start position:0% practicality 01:39:35.699 --> 01:39:37.310 align:start position:0% practicality and<01:39:36.000><c> last</c><01:39:36.119><c> but</c><01:39:36.300><c> not</c><01:39:36.420><c> least</c><01:39:36.600><c> in</c><01:39:37.020><c> terms</c><01:39:37.260><c> of</c> 01:39:37.310 --> 01:39:37.320 align:start position:0% and last but not least in terms of 01:39:37.320 --> 01:39:39.410 align:start position:0% and last but not least in terms of marketing<01:39:37.800><c> how</c><01:39:38.460><c> to</c><01:39:38.580><c> get</c><01:39:38.880><c> to</c><01:39:39.000><c> know</c><01:39:39.179><c> your</c> 01:39:39.410 --> 01:39:39.420 align:start position:0% marketing how to get to know your 01:39:39.420 --> 01:39:41.030 align:start position:0% marketing how to get to know your customers<01:39:39.780><c> what</c><01:39:40.199><c> tools</c><01:39:40.560><c> are</c><01:39:40.679><c> at</c><01:39:40.860><c> your</c> 01:39:41.030 --> 01:39:41.040 align:start position:0% customers what tools are at your 01:39:41.040 --> 01:39:43.129 align:start position:0% customers what tools are at your disposal<01:39:41.460><c> to</c><01:39:41.760><c> really</c><01:39:41.880><c> make</c><01:39:42.119><c> the</c><01:39:42.420><c> best</c><01:39:42.540><c> out</c><01:39:43.020><c> of</c> 01:39:43.129 --> 01:39:43.139 align:start position:0% disposal to really make the best out of 01:39:43.139 --> 01:39:45.590 align:start position:0% disposal to really make the best out of your<01:39:43.380><c> marketing</c><01:39:44.280><c> all</c><01:39:45.000><c> right</c><01:39:45.179><c> so</c><01:39:45.300><c> let's</c><01:39:45.420><c> get</c> 01:39:45.590 --> 01:39:45.600 align:start position:0% your marketing all right so let's get 01:39:45.600 --> 01:39:47.330 align:start position:0% your marketing all right so let's get right<01:39:45.719><c> into</c><01:39:45.840><c> it</c><01:39:46.139><c> so</c><01:39:46.739><c> one</c><01:39:46.860><c> thing</c><01:39:46.980><c> I</c><01:39:47.159><c> want</c><01:39:47.219><c> to</c> 01:39:47.330 --> 01:39:47.340 align:start position:0% right into it so one thing I want to 01:39:47.340 --> 01:39:48.950 align:start position:0% right into it so one thing I want to emphasize<01:39:47.699><c> before</c><01:39:47.940><c> we</c><01:39:48.179><c> get</c><01:39:48.300><c> going</c><01:39:48.480><c> is</c><01:39:48.840><c> that</c> 01:39:48.950 --> 01:39:48.960 align:start position:0% emphasize before we get going is that 01:39:48.960 --> 01:39:50.570 align:start position:0% emphasize before we get going is that you<01:39:49.139><c> don't</c><01:39:49.260><c> need</c><01:39:49.380><c> to</c><01:39:49.500><c> make</c><01:39:49.679><c> drastic</c><01:39:49.980><c> changes</c> 01:39:50.570 --> 01:39:50.580 align:start position:0% you don't need to make drastic changes 01:39:50.580 --> 01:39:53.270 align:start position:0% you don't need to make drastic changes to<01:39:51.179><c> make</c><01:39:51.360><c> a</c><01:39:51.480><c> big</c><01:39:51.600><c> difference</c><01:39:51.840><c> right</c><01:39:52.560><c> and</c> 01:39:53.270 --> 01:39:53.280 align:start position:0% to make a big difference right and 01:39:53.280 --> 01:39:55.370 align:start position:0% to make a big difference right and sometimes<01:39:53.699><c> all</c><01:39:53.940><c> it</c><01:39:54.119><c> takes</c><01:39:54.360><c> is</c><01:39:54.659><c> that</c><01:39:54.960><c> we</c><01:39:55.260><c> need</c> 01:39:55.370 --> 01:39:55.380 align:start position:0% sometimes all it takes is that we need 01:39:55.380 --> 01:39:57.109 align:start position:0% sometimes all it takes is that we need to<01:39:55.500><c> get</c><01:39:55.619><c> into</c><01:39:55.800><c> the</c><01:39:56.040><c> shoes</c><01:39:56.280><c> of</c><01:39:56.460><c> a</c><01:39:56.639><c> customer</c><01:39:56.760><c> to</c> 01:39:57.109 --> 01:39:57.119 align:start position:0% to get into the shoes of a customer to 01:39:57.119 --> 01:39:58.550 align:start position:0% to get into the shoes of a customer to really<01:39:57.360><c> understand</c><01:39:57.600><c> what's</c><01:39:58.199><c> going</c><01:39:58.380><c> to</c><01:39:58.440><c> make</c> 01:39:58.550 --> 01:39:58.560 align:start position:0% really understand what's going to make 01:39:58.560 --> 01:40:00.890 align:start position:0% really understand what's going to make an<01:39:58.739><c> impact</c><01:39:59.040><c> and</c><01:39:59.340><c> what's</c><01:39:59.520><c> going</c><01:39:59.760><c> to</c><01:39:59.880><c> grow</c><01:40:00.179><c> your</c> 01:40:00.890 --> 01:40:00.900 align:start position:0% an impact and what's going to grow your 01:40:00.900 --> 01:40:03.890 align:start position:0% an impact and what's going to grow your traffic<01:40:01.080><c> your</c><01:40:01.500><c> sales</c><01:40:01.800><c> and</c><01:40:02.219><c> your</c><01:40:02.400><c> conversion</c> 01:40:03.890 --> 01:40:03.900 align:start position:0% traffic your sales and your conversion 01:40:03.900 --> 01:40:05.450 align:start position:0% traffic your sales and your conversion so<01:40:04.199><c> the</c><01:40:04.320><c> first</c><01:40:04.500><c> point</c><01:40:04.619><c> I</c><01:40:04.800><c> want</c><01:40:04.920><c> to</c><01:40:05.040><c> make</c><01:40:05.159><c> here</c> 01:40:05.450 --> 01:40:05.460 align:start position:0% so the first point I want to make here 01:40:05.460 --> 01:40:08.149 align:start position:0% so the first point I want to make here is<01:40:06.000><c> to</c><01:40:06.239><c> ask</c><01:40:06.480><c> yourself</c><01:40:06.659><c> some</c><01:40:07.320><c> kind</c><01:40:07.679><c> of</c><01:40:07.800><c> basic</c> 01:40:08.149 --> 01:40:08.159 align:start position:0% is to ask yourself some kind of basic 01:40:08.159 --> 01:40:10.010 align:start position:0% is to ask yourself some kind of basic questions<01:40:08.400><c> before</c><01:40:08.820><c> getting</c><01:40:09.179><c> into</c><01:40:09.480><c> this</c><01:40:09.719><c> right</c> 01:40:10.010 --> 01:40:10.020 align:start position:0% questions before getting into this right 01:40:10.020 --> 01:40:11.450 align:start position:0% questions before getting into this right so 01:40:11.450 --> 01:40:11.460 align:start position:0% so 01:40:11.460 --> 01:40:13.250 align:start position:0% so if<01:40:12.000><c> you're</c><01:40:12.119><c> shopping</c><01:40:12.360><c> on</c><01:40:12.600><c> an</c><01:40:12.719><c> online</c><01:40:12.900><c> store</c> 01:40:13.250 --> 01:40:13.260 align:start position:0% if you're shopping on an online store 01:40:13.260 --> 01:40:15.530 align:start position:0% if you're shopping on an online store and<01:40:13.800><c> you</c><01:40:13.980><c> end</c><01:40:14.159><c> up</c><01:40:14.280><c> leaving</c><01:40:14.520><c> what's</c><01:40:15.179><c> the</c><01:40:15.360><c> reason</c> 01:40:15.530 --> 01:40:15.540 align:start position:0% and you end up leaving what's the reason 01:40:15.540 --> 01:40:17.570 align:start position:0% and you end up leaving what's the reason behind<01:40:16.020><c> that</c><01:40:16.199><c> is</c><01:40:16.440><c> there</c><01:40:16.619><c> something</c><01:40:16.860><c> is</c><01:40:17.400><c> there</c> 01:40:17.570 --> 01:40:17.580 align:start position:0% behind that is there something is there 01:40:17.580 --> 01:40:19.430 align:start position:0% behind that is there something is there a<01:40:17.699><c> recurring</c><01:40:18.119><c> pattern</c><01:40:18.480><c> in</c><01:40:18.900><c> online</c><01:40:19.080><c> stores</c> 01:40:19.430 --> 01:40:19.440 align:start position:0% a recurring pattern in online stores 01:40:19.440 --> 01:40:22.490 align:start position:0% a recurring pattern in online stores that<01:40:19.800><c> you</c><01:40:19.920><c> visit</c><01:40:20.159><c> that</c><01:40:20.880><c> inevitably</c><01:40:21.420><c> let</c><01:40:22.260><c> you</c> 01:40:22.490 --> 01:40:22.500 align:start position:0% that you visit that inevitably let you 01:40:22.500 --> 01:40:24.709 align:start position:0% that you visit that inevitably let you to<01:40:23.040><c> leave</c><01:40:23.520><c> the</c><01:40:23.760><c> store</c><01:40:23.940><c> before</c><01:40:24.239><c> you</c><01:40:24.540><c> actually</c> 01:40:24.709 --> 01:40:24.719 align:start position:0% to leave the store before you actually 01:40:24.719 --> 01:40:27.109 align:start position:0% to leave the store before you actually purchase<01:40:25.139><c> so</c><01:40:25.380><c> what</c><01:40:25.560><c> are</c><01:40:25.739><c> those</c><01:40:25.860><c> reasons</c><01:40:26.400><c> and</c> 01:40:27.109 --> 01:40:27.119 align:start position:0% purchase so what are those reasons and 01:40:27.119 --> 01:40:29.090 align:start position:0% purchase so what are those reasons and how<01:40:27.360><c> can</c><01:40:27.540><c> we</c><01:40:27.719><c> be</c><01:40:28.020><c> insightful</c><01:40:28.500><c> in</c><01:40:28.800><c> that</c><01:40:28.920><c> and</c> 01:40:29.090 --> 01:40:29.100 align:start position:0% how can we be insightful in that and 01:40:29.100 --> 01:40:31.850 align:start position:0% how can we be insightful in that and maybe<01:40:29.280><c> apply</c><01:40:29.699><c> that</c><01:40:29.880><c> to</c><01:40:30.119><c> our</c><01:40:30.300><c> own</c><01:40:30.480><c> online</c><01:40:30.780><c> store</c> 01:40:31.850 --> 01:40:31.860 align:start position:0% maybe apply that to our own online store 01:40:31.860 --> 01:40:34.250 align:start position:0% maybe apply that to our own online store the<01:40:32.400><c> second</c><01:40:32.580><c> point</c><01:40:32.820><c> is</c><01:40:33.119><c> the</c><01:40:33.659><c> opposite</c><01:40:33.960><c> of</c><01:40:34.139><c> that</c> 01:40:34.250 --> 01:40:34.260 align:start position:0% the second point is the opposite of that 01:40:34.260 --> 01:40:36.770 align:start position:0% the second point is the opposite of that right<01:40:34.500><c> what</c><01:40:34.860><c> keeps</c><01:40:35.100><c> you</c><01:40:35.159><c> interested</c><01:40:35.580><c> when</c><01:40:36.540><c> you</c> 01:40:36.770 --> 01:40:36.780 align:start position:0% right what keeps you interested when you 01:40:36.780 --> 01:40:38.209 align:start position:0% right what keeps you interested when you last<01:40:36.960><c> visited</c><01:40:37.320><c> an</c><01:40:37.440><c> online</c><01:40:37.619><c> store</c><01:40:37.860><c> that</c><01:40:38.100><c> you</c> 01:40:38.209 --> 01:40:38.219 align:start position:0% last visited an online store that you 01:40:38.219 --> 01:40:39.770 align:start position:0% last visited an online store that you found<01:40:38.340><c> really</c><01:40:38.639><c> interesting</c><01:40:39.000><c> what</c><01:40:39.480><c> was</c><01:40:39.659><c> it</c> 01:40:39.770 --> 01:40:39.780 align:start position:0% found really interesting what was it 01:40:39.780 --> 01:40:41.570 align:start position:0% found really interesting what was it about<01:40:39.960><c> that</c><01:40:40.260><c> online</c><01:40:40.440><c> store</c><01:40:40.800><c> that</c><01:40:41.100><c> made</c><01:40:41.340><c> you</c> 01:40:41.570 --> 01:40:41.580 align:start position:0% about that online store that made you 01:40:41.580 --> 01:40:42.530 align:start position:0% about that online store that made you interested 01:40:42.530 --> 01:40:42.540 align:start position:0% interested 01:40:42.540 --> 01:40:44.810 align:start position:0% interested and<01:40:42.960><c> to</c><01:40:43.139><c> that</c><01:40:43.320><c> point</c><01:40:43.619><c> is</c><01:40:44.100><c> there</c><01:40:44.280><c> anything</c><01:40:44.460><c> on</c> 01:40:44.810 --> 01:40:44.820 align:start position:0% and to that point is there anything on 01:40:44.820 --> 01:40:45.950 align:start position:0% and to that point is there anything on the<01:40:44.940><c> other</c><01:40:45.000><c> side</c><01:40:45.179><c> that</c><01:40:45.480><c> makes</c><01:40:45.600><c> you</c><01:40:45.780><c> really</c> 01:40:45.950 --> 01:40:45.960 align:start position:0% the other side that makes you really 01:40:45.960 --> 01:40:47.689 align:start position:0% the other side that makes you really frustrated<01:40:46.500><c> about</c><01:40:46.860><c> an</c><01:40:47.219><c> online</c><01:40:47.400><c> shopping</c> 01:40:47.689 --> 01:40:47.699 align:start position:0% frustrated about an online shopping 01:40:47.699 --> 01:40:49.970 align:start position:0% frustrated about an online shopping experience<01:40:48.420><c> can</c><01:40:49.260><c> you</c><01:40:49.440><c> remember</c><01:40:49.560><c> the</c><01:40:49.860><c> last</c> 01:40:49.970 --> 01:40:49.980 align:start position:0% experience can you remember the last 01:40:49.980 --> 01:40:51.530 align:start position:0% experience can you remember the last time<01:40:50.159><c> that</c><01:40:50.340><c> you</c><01:40:50.520><c> went</c><01:40:50.639><c> on</c><01:40:50.820><c> a</c><01:40:50.940><c> store</c><01:40:51.119><c> and</c><01:40:51.360><c> you</c> 01:40:51.530 --> 01:40:51.540 align:start position:0% time that you went on a store and you 01:40:51.540 --> 01:40:53.209 align:start position:0% time that you went on a store and you were<01:40:52.139><c> really</c><01:40:52.320><c> lost</c><01:40:52.500><c> or</c><01:40:52.800><c> you</c><01:40:52.920><c> were</c><01:40:53.040><c> really</c> 01:40:53.209 --> 01:40:53.219 align:start position:0% were really lost or you were really 01:40:53.219 --> 01:40:55.550 align:start position:0% were really lost or you were really frustrated<01:40:53.639><c> so</c><01:40:54.179><c> how</c><01:40:54.600><c> do</c><01:40:54.719><c> we</c><01:40:54.840><c> pinpoint</c><01:40:55.260><c> those</c> 01:40:55.550 --> 01:40:55.560 align:start position:0% frustrated so how do we pinpoint those 01:40:55.560 --> 01:40:57.770 align:start position:0% frustrated so how do we pinpoint those things<01:40:55.739><c> and</c><01:40:56.040><c> avoid</c><01:40:56.340><c> them</c><01:40:56.580><c> and</c><01:40:57.300><c> last</c><01:40:57.420><c> but</c><01:40:57.600><c> not</c> 01:40:57.770 --> 01:40:57.780 align:start position:0% things and avoid them and last but not 01:40:57.780 --> 01:40:58.729 align:start position:0% things and avoid them and last but not least 01:40:58.729 --> 01:40:58.739 align:start position:0% least 01:40:58.739 --> 01:41:00.590 align:start position:0% least what<01:40:59.460><c> is</c><01:40:59.580><c> it</c><01:40:59.760><c> about</c><01:40:59.880><c> your</c><01:41:00.179><c> favorite</c><01:41:00.360><c> online</c> 01:41:00.590 --> 01:41:00.600 align:start position:0% what is it about your favorite online 01:41:00.600 --> 01:41:02.870 align:start position:0% what is it about your favorite online store<01:41:01.020><c> that</c><01:41:01.679><c> makes</c><01:41:01.800><c> it</c><01:41:01.980><c> stand</c><01:41:02.219><c> out</c><01:41:02.400><c> so</c><01:41:02.699><c> think</c> 01:41:02.870 --> 01:41:02.880 align:start position:0% store that makes it stand out so think 01:41:02.880 --> 01:41:04.070 align:start position:0% store that makes it stand out so think about<01:41:03.060><c> the</c><01:41:03.300><c> last</c><01:41:03.420><c> time</c><01:41:03.540><c> that</c><01:41:03.719><c> you</c><01:41:03.840><c> made</c><01:41:03.900><c> a</c> 01:41:04.070 --> 01:41:04.080 align:start position:0% about the last time that you made a 01:41:04.080 --> 01:41:05.990 align:start position:0% about the last time that you made a purchase<01:41:04.380><c> on</c><01:41:04.619><c> your</c><01:41:04.739><c> favorite</c><01:41:04.860><c> store</c><01:41:05.219><c> what</c><01:41:05.880><c> was</c> 01:41:05.990 --> 01:41:06.000 align:start position:0% purchase on your favorite store what was 01:41:06.000 --> 01:41:07.790 align:start position:0% purchase on your favorite store what was so<01:41:06.239><c> special</c><01:41:06.360><c> about</c><01:41:06.659><c> it</c><01:41:06.840><c> and</c><01:41:07.020><c> how</c><01:41:07.199><c> can</c><01:41:07.380><c> we</c><01:41:07.500><c> apply</c> 01:41:07.790 --> 01:41:07.800 align:start position:0% so special about it and how can we apply 01:41:07.800 --> 01:41:10.189 align:start position:0% so special about it and how can we apply that<01:41:08.040><c> same</c><01:41:08.219><c> concept</c><01:41:08.639><c> to</c><01:41:09.060><c> our</c><01:41:09.239><c> store</c><01:41:09.480><c> so</c><01:41:09.960><c> let's</c> 01:41:10.189 --> 01:41:10.199 align:start position:0% that same concept to our store so let's 01:41:10.199 --> 01:41:12.169 align:start position:0% that same concept to our store so let's just<01:41:10.380><c> keep</c><01:41:10.560><c> these</c><01:41:10.860><c> questions</c><01:41:11.040><c> in</c><01:41:11.760><c> the</c><01:41:11.880><c> back</c><01:41:12.000><c> of</c> 01:41:12.169 --> 01:41:12.179 align:start position:0% just keep these questions in the back of 01:41:12.179 --> 01:41:13.490 align:start position:0% just keep these questions in the back of our<01:41:12.300><c> mind</c><01:41:12.480><c> as</c><01:41:12.780><c> we're</c><01:41:12.960><c> going</c><01:41:13.080><c> to</c><01:41:13.199><c> go</c><01:41:13.260><c> through</c> 01:41:13.490 --> 01:41:13.500 align:start position:0% our mind as we're going to go through 01:41:13.500 --> 01:41:17.149 align:start position:0% our mind as we're going to go through these<01:41:14.340><c> next</c><01:41:14.520><c> couple</c><01:41:14.760><c> of</c><01:41:14.880><c> slides</c><01:41:15.300><c> here</c> 01:41:17.149 --> 01:41:17.159 align:start position:0% these next couple of slides here 01:41:17.159 --> 01:41:19.790 align:start position:0% these next couple of slides here the<01:41:17.639><c> first</c><01:41:17.880><c> point</c><01:41:18.179><c> is</c><01:41:18.900><c> how</c><01:41:19.320><c> to</c><01:41:19.440><c> grow</c><01:41:19.560><c> your</c> 01:41:19.790 --> 01:41:19.800 align:start position:0% the first point is how to grow your 01:41:19.800 --> 01:41:21.950 align:start position:0% the first point is how to grow your traffic<01:41:19.980><c> organically</c><01:41:20.699><c> how</c><01:41:21.420><c> to</c><01:41:21.600><c> get</c><01:41:21.780><c> better</c> 01:41:21.950 --> 01:41:21.960 align:start position:0% traffic organically how to get better 01:41:21.960 --> 01:41:24.649 align:start position:0% traffic organically how to get better return<01:41:22.320><c> on</c><01:41:22.980><c> investment</c><01:41:23.460><c> as</c><01:41:23.940><c> in</c><01:41:24.119><c> terms</c><01:41:24.360><c> of</c><01:41:24.420><c> AD</c> 01:41:24.649 --> 01:41:24.659 align:start position:0% return on investment as in terms of AD 01:41:24.659 --> 01:41:26.450 align:start position:0% return on investment as in terms of AD campaigns<01:41:25.199><c> and</c><01:41:25.320><c> how</c><01:41:25.440><c> do</c><01:41:25.560><c> we</c><01:41:25.679><c> set</c><01:41:25.860><c> ourselves</c><01:41:26.219><c> up</c> 01:41:26.450 --> 01:41:26.460 align:start position:0% campaigns and how do we set ourselves up 01:41:26.460 --> 01:41:29.570 align:start position:0% campaigns and how do we set ourselves up for<01:41:27.000><c> Success</c><01:41:27.420><c> first</c><01:41:27.840><c> and</c><01:41:28.080><c> foremost</c><01:41:28.440><c> so</c><01:41:28.980><c> one</c> 01:41:29.570 --> 01:41:29.580 align:start position:0% for Success first and foremost so one 01:41:29.580 --> 01:41:30.830 align:start position:0% for Success first and foremost so one thing<01:41:29.699><c> that</c><01:41:29.820><c> I</c><01:41:29.940><c> want</c><01:41:30.060><c> to</c><01:41:30.179><c> point</c><01:41:30.239><c> out</c><01:41:30.420><c> is</c><01:41:30.600><c> that</c> 01:41:30.830 --> 01:41:30.840 align:start position:0% thing that I want to point out is that 01:41:30.840 --> 01:41:33.109 align:start position:0% thing that I want to point out is that everyone's<01:41:31.320><c> online</c><01:41:31.500><c> right</c><01:41:31.860><c> now</c><01:41:32.040><c> so</c><01:41:32.460><c> we're</c><01:41:32.760><c> all</c> 01:41:33.109 --> 01:41:33.119 align:start position:0% everyone's online right now so we're all 01:41:33.119 --> 01:41:35.870 align:start position:0% everyone's online right now so we're all working<01:41:33.719><c> from</c><01:41:34.020><c> home</c><01:41:34.380><c> or</c><01:41:35.159><c> just</c><01:41:35.400><c> you</c><01:41:35.580><c> know</c><01:41:35.699><c> at</c> 01:41:35.870 --> 01:41:35.880 align:start position:0% working from home or just you know at 01:41:35.880 --> 01:41:37.490 align:start position:0% working from home or just you know at home<01:41:36.060><c> because</c><01:41:36.360><c> there's</c><01:41:36.719><c> still</c><01:41:36.960><c> a</c><01:41:37.080><c> pandemic</c> 01:41:37.490 --> 01:41:37.500 align:start position:0% home because there's still a pandemic 01:41:37.500 --> 01:41:40.189 align:start position:0% home because there's still a pandemic even<01:41:37.739><c> though</c><01:41:37.920><c> it's</c><01:41:38.280><c> slowly</c><01:41:39.000><c> coming</c><01:41:39.239><c> to</c><01:41:39.480><c> an</c><01:41:39.659><c> end</c> 01:41:40.189 --> 01:41:40.199 align:start position:0% even though it's slowly coming to an end 01:41:40.199 --> 01:41:41.689 align:start position:0% even though it's slowly coming to an end um<01:41:40.320><c> so</c><01:41:40.440><c> let's</c><01:41:40.560><c> take</c><01:41:40.739><c> advantage</c><01:41:41.159><c> of</c><01:41:41.280><c> that</c><01:41:41.460><c> right</c> 01:41:41.689 --> 01:41:41.699 align:start position:0% um so let's take advantage of that right 01:41:41.699 --> 01:41:43.850 align:start position:0% um so let's take advantage of that right let's<01:41:42.119><c> recognize</c><01:41:42.780><c> that</c><01:41:43.080><c> first</c><01:41:43.320><c> and</c><01:41:43.500><c> foremost</c> 01:41:43.850 --> 01:41:43.860 align:start position:0% let's recognize that first and foremost 01:41:43.860 --> 01:41:46.850 align:start position:0% let's recognize that first and foremost and<01:41:44.460><c> let's</c><01:41:44.580><c> take</c><01:41:44.760><c> advantage</c><01:41:45.179><c> of</c><01:41:45.360><c> it</c><01:41:45.500><c> and</c><01:41:46.500><c> one</c> 01:41:46.850 --> 01:41:46.860 align:start position:0% and let's take advantage of it and one 01:41:46.860 --> 01:41:49.490 align:start position:0% and let's take advantage of it and one way<01:41:46.980><c> to</c><01:41:47.219><c> do</c><01:41:47.400><c> that</c><01:41:47.639><c> is</c><01:41:48.300><c> creating</c><01:41:49.020><c> quality</c> 01:41:49.490 --> 01:41:49.500 align:start position:0% way to do that is creating quality 01:41:49.500 --> 01:41:51.950 align:start position:0% way to do that is creating quality content<01:41:50.040><c> right</c><01:41:50.699><c> because</c><01:41:51.000><c> everyone's</c><01:41:51.659><c> on</c> 01:41:51.950 --> 01:41:51.960 align:start position:0% content right because everyone's on 01:41:51.960 --> 01:41:53.689 align:start position:0% content right because everyone's on their<01:41:52.139><c> phone</c><01:41:52.320><c> on</c><01:41:52.679><c> their</c><01:41:52.860><c> laptops</c><01:41:53.340><c> right</c><01:41:53.520><c> now</c> 01:41:53.689 --> 01:41:53.699 align:start position:0% their phone on their laptops right now 01:41:53.699 --> 01:41:56.270 align:start position:0% their phone on their laptops right now and<01:41:54.300><c> people</c><01:41:54.480><c> are</c><01:41:54.719><c> really</c><01:41:55.020><c> yearning</c><01:41:55.560><c> for</c><01:41:55.980><c> for</c> 01:41:56.270 --> 01:41:56.280 align:start position:0% and people are really yearning for for 01:41:56.280 --> 01:41:59.149 align:start position:0% and people are really yearning for for some<01:41:56.520><c> more</c><01:41:56.760><c> content</c><01:41:57.300><c> so</c><01:41:58.260><c> whatever</c><01:41:58.739><c> the</c> 01:41:59.149 --> 01:41:59.159 align:start position:0% some more content so whatever the 01:41:59.159 --> 01:42:00.770 align:start position:0% some more content so whatever the subject<01:41:59.400><c> you're</c><01:41:59.639><c> an</c><01:41:59.820><c> expert</c><01:42:00.119><c> in</c><01:42:00.300><c> you</c><01:42:00.540><c> know</c><01:42:00.600><c> if</c> 01:42:00.770 --> 01:42:00.780 align:start position:0% subject you're an expert in you know if 01:42:00.780 --> 01:42:02.510 align:start position:0% subject you're an expert in you know if you're<01:42:00.900><c> selling</c><01:42:01.199><c> fashion</c><01:42:01.619><c> right</c><01:42:02.219><c> above</c> 01:42:02.510 --> 01:42:02.520 align:start position:0% you're selling fashion right above 01:42:02.520 --> 01:42:04.490 align:start position:0% you're selling fashion right above fashion<01:42:02.820><c> if</c><01:42:03.000><c> you're</c><01:42:03.119><c> selling</c><01:42:03.420><c> Beauty</c><01:42:03.600><c> there's</c> 01:42:04.490 --> 01:42:04.500 align:start position:0% fashion if you're selling Beauty there's 01:42:04.500 --> 01:42:06.649 align:start position:0% fashion if you're selling Beauty there's a<01:42:04.679><c> ton</c><01:42:04.860><c> of</c><01:42:05.040><c> people</c><01:42:05.159><c> looking</c><01:42:05.520><c> for</c><01:42:05.880><c> content</c><01:42:06.420><c> on</c> 01:42:06.649 --> 01:42:06.659 align:start position:0% a ton of people looking for content on 01:42:06.659 --> 01:42:08.689 align:start position:0% a ton of people looking for content on beauty<01:42:06.780><c> so</c><01:42:07.080><c> write</c><01:42:07.320><c> about</c><01:42:07.500><c> that</c><01:42:07.860><c> and</c><01:42:08.340><c> don't</c><01:42:08.520><c> be</c> 01:42:08.689 --> 01:42:08.699 align:start position:0% beauty so write about that and don't be 01:42:08.699 --> 01:42:11.450 align:start position:0% beauty so write about that and don't be afraid<01:42:09.179><c> of</c><01:42:09.840><c> adding</c><01:42:10.380><c> media</c><01:42:10.739><c> don't</c><01:42:10.980><c> be</c><01:42:11.159><c> afraid</c> 01:42:11.450 --> 01:42:11.460 align:start position:0% afraid of adding media don't be afraid 01:42:11.460 --> 01:42:13.430 align:start position:0% afraid of adding media don't be afraid if<01:42:11.639><c> you</c><01:42:11.760><c> have</c><01:42:11.880><c> the</c><01:42:12.000><c> opportunity</c><01:42:12.360><c> to</c><01:42:12.900><c> add</c> 01:42:13.430 --> 01:42:13.440 align:start position:0% if you have the opportunity to add 01:42:13.440 --> 01:42:16.490 align:start position:0% if you have the opportunity to add quality<01:42:13.920><c> pictures</c><01:42:14.280><c> some</c><01:42:14.820><c> videos</c><01:42:15.500><c> podcasts</c> 01:42:16.490 --> 01:42:16.500 align:start position:0% quality pictures some videos podcasts 01:42:16.500 --> 01:42:18.709 align:start position:0% quality pictures some videos podcasts whatever<01:42:16.800><c> it</c><01:42:17.159><c> may</c><01:42:17.340><c> be</c><01:42:17.520><c> because</c><01:42:17.820><c> that</c><01:42:18.239><c> is</c><01:42:18.480><c> what</c> 01:42:18.709 --> 01:42:18.719 align:start position:0% whatever it may be because that is what 01:42:18.719 --> 01:42:20.629 align:start position:0% whatever it may be because that is what will<01:42:18.840><c> make</c><01:42:19.020><c> you</c><01:42:19.139><c> stand</c><01:42:19.380><c> out</c><01:42:19.619><c> from</c><01:42:20.400><c> from</c> 01:42:20.629 --> 01:42:20.639 align:start position:0% will make you stand out from from 01:42:20.639 --> 01:42:23.750 align:start position:0% will make you stand out from from everybody<01:42:20.940><c> else</c><01:42:21.500><c> and</c><01:42:22.500><c> ultimately</c><01:42:22.980><c> the</c><01:42:23.580><c> better</c> 01:42:23.750 --> 01:42:23.760 align:start position:0% everybody else and ultimately the better 01:42:23.760 --> 01:42:25.790 align:start position:0% everybody else and ultimately the better your<01:42:24.000><c> content</c><01:42:24.480><c> the</c><01:42:24.900><c> better</c><01:42:25.020><c> returns</c><01:42:25.619><c> you're</c> 01:42:25.790 --> 01:42:25.800 align:start position:0% your content the better returns you're 01:42:25.800 --> 01:42:27.350 align:start position:0% your content the better returns you're going<01:42:25.920><c> to</c><01:42:26.040><c> get</c><01:42:26.159><c> on</c><01:42:26.340><c> your</c><01:42:26.460><c> ad</c><01:42:26.639><c> campaigns</c><01:42:27.179><c> right</c> 01:42:27.350 --> 01:42:27.360 align:start position:0% going to get on your ad campaigns right 01:42:27.360 --> 01:42:29.810 align:start position:0% going to get on your ad campaigns right if<01:42:27.719><c> you</c><01:42:28.440><c> for</c><01:42:28.920><c> example</c><01:42:29.159><c> take</c><01:42:29.460><c> two</c><01:42:29.699><c> different</c> 01:42:29.810 --> 01:42:29.820 align:start position:0% if you for example take two different 01:42:29.820 --> 01:42:31.010 align:start position:0% if you for example take two different businesses 01:42:31.010 --> 01:42:31.020 align:start position:0% businesses 01:42:31.020 --> 01:42:32.810 align:start position:0% businesses one<01:42:31.739><c> and</c><01:42:31.920><c> they're</c><01:42:32.100><c> both</c><01:42:32.219><c> selling</c><01:42:32.580><c> the</c><01:42:32.699><c> same</c> 01:42:32.810 --> 01:42:32.820 align:start position:0% one and they're both selling the same 01:42:32.820 --> 01:42:35.149 align:start position:0% one and they're both selling the same thing<01:42:32.940><c> one</c><01:42:33.719><c> has</c><01:42:34.020><c> a</c><01:42:34.320><c> really</c><01:42:34.440><c> healthy</c><01:42:34.920><c> Instagram</c> 01:42:35.149 --> 01:42:35.159 align:start position:0% thing one has a really healthy Instagram 01:42:35.159 --> 01:42:37.970 align:start position:0% thing one has a really healthy Instagram with<01:42:35.880><c> beautiful</c><01:42:36.119><c> content</c><01:42:36.900><c> and</c><01:42:37.500><c> they</c><01:42:37.679><c> have</c><01:42:37.800><c> a</c> 01:42:37.970 --> 01:42:37.980 align:start position:0% with beautiful content and they have a 01:42:37.980 --> 01:42:39.890 align:start position:0% with beautiful content and they have a nice<01:42:38.100><c> blog</c><01:42:38.580><c> where</c><01:42:38.820><c> people</c><01:42:39.060><c> can</c><01:42:39.300><c> comment</c><01:42:39.659><c> and</c> 01:42:39.890 --> 01:42:39.900 align:start position:0% nice blog where people can comment and 01:42:39.900 --> 01:42:42.109 align:start position:0% nice blog where people can comment and stuff<01:42:40.139><c> like</c><01:42:40.320><c> that</c><01:42:40.560><c> and</c><01:42:41.400><c> the</c><01:42:41.520><c> other</c><01:42:41.639><c> one</c><01:42:41.820><c> has</c> 01:42:42.109 --> 01:42:42.119 align:start position:0% stuff like that and the other one has 01:42:42.119 --> 01:42:44.570 align:start position:0% stuff like that and the other one has barely<01:42:43.020><c> anything</c><01:42:43.199><c> on</c><01:42:43.619><c> on</c><01:42:43.800><c> their</c><01:42:43.980><c> social</c><01:42:44.219><c> media</c> 01:42:44.570 --> 01:42:44.580 align:start position:0% barely anything on on their social media 01:42:44.580 --> 01:42:47.149 align:start position:0% barely anything on on their social media or<01:42:44.880><c> on</c><01:42:45.119><c> their</c><01:42:45.300><c> website</c><01:42:45.659><c> and</c><01:42:46.500><c> both</c><01:42:46.739><c> of</c><01:42:46.860><c> them</c><01:42:46.980><c> are</c> 01:42:47.149 --> 01:42:47.159 align:start position:0% or on their website and both of them are 01:42:47.159 --> 01:42:49.129 align:start position:0% or on their website and both of them are going<01:42:47.280><c> to</c><01:42:47.400><c> be</c><01:42:47.460><c> spending</c><01:42:48.060><c> let's</c><01:42:48.840><c> say</c><01:42:49.020><c> a</c> 01:42:49.129 --> 01:42:49.139 align:start position:0% going to be spending let's say a 01:42:49.139 --> 01:42:51.410 align:start position:0% going to be spending let's say a thousand<01:42:49.440><c> dollars</c><01:42:49.679><c> on</c><01:42:49.920><c> an</c><01:42:50.040><c> ad</c><01:42:50.219><c> campaign</c> 01:42:51.410 --> 01:42:51.420 align:start position:0% thousand dollars on an ad campaign 01:42:51.420 --> 01:42:53.270 align:start position:0% thousand dollars on an ad campaign which<01:42:51.960><c> is</c><01:42:52.080><c> going</c><01:42:52.260><c> to</c><01:42:52.380><c> get</c><01:42:52.500><c> the</c><01:42:52.619><c> better</c><01:42:52.800><c> returns</c> 01:42:53.270 --> 01:42:53.280 align:start position:0% which is going to get the better returns 01:42:53.280 --> 01:42:54.950 align:start position:0% which is going to get the better returns obviously<01:42:53.880><c> it's</c><01:42:54.060><c> going</c><01:42:54.239><c> to</c><01:42:54.300><c> be</c><01:42:54.420><c> the</c><01:42:54.600><c> one</c><01:42:54.719><c> with</c> 01:42:54.950 --> 01:42:54.960 align:start position:0% obviously it's going to be the one with 01:42:54.960 --> 01:42:56.689 align:start position:0% obviously it's going to be the one with with<01:42:55.260><c> the</c><01:42:55.500><c> more</c><01:42:55.619><c> quality</c><01:42:55.980><c> content</c><01:42:56.400><c> right</c> 01:42:56.689 --> 01:42:56.699 align:start position:0% with the more quality content right 01:42:56.699 --> 01:42:58.310 align:start position:0% with the more quality content right because<01:42:56.940><c> you're</c><01:42:57.300><c> really</c> 01:42:58.310 --> 01:42:58.320 align:start position:0% because you're really 01:42:58.320 --> 01:42:59.930 align:start position:0% because you're really you're<01:42:58.739><c> really</c><01:42:58.920><c> providing</c><01:42:59.400><c> your</c><01:42:59.580><c> customers</c> 01:42:59.930 --> 01:42:59.940 align:start position:0% you're really providing your customers 01:42:59.940 --> 01:43:01.189 align:start position:0% you're really providing your customers an<01:43:00.179><c> experience</c> 01:43:01.189 --> 01:43:01.199 align:start position:0% an experience 01:43:01.199 --> 01:43:03.290 align:start position:0% an experience before<01:43:01.860><c> you're</c><01:43:02.159><c> even</c><01:43:02.280><c> targeting</c><01:43:02.880><c> them</c><01:43:03.000><c> which</c> 01:43:03.290 --> 01:43:03.300 align:start position:0% before you're even targeting them which 01:43:03.300 --> 01:43:04.250 align:start position:0% before you're even targeting them which is<01:43:03.420><c> something</c><01:43:03.540><c> that</c><01:43:03.780><c> people</c><01:43:03.960><c> really</c> 01:43:04.250 --> 01:43:04.260 align:start position:0% is something that people really 01:43:04.260 --> 01:43:05.810 align:start position:0% is something that people really appreciate<01:43:04.800><c> because</c><01:43:05.100><c> we're</c><01:43:05.340><c> all</c><01:43:05.460><c> getting</c><01:43:05.639><c> a</c> 01:43:05.810 --> 01:43:05.820 align:start position:0% appreciate because we're all getting a 01:43:05.820 --> 01:43:08.090 align:start position:0% appreciate because we're all getting a bit<01:43:05.940><c> complacent</c><01:43:06.540><c> in</c><01:43:06.960><c> terms</c><01:43:07.139><c> of</c><01:43:07.320><c> getting</c><01:43:07.679><c> ads</c> 01:43:08.090 --> 01:43:08.100 align:start position:0% bit complacent in terms of getting ads 01:43:08.100 --> 01:43:10.010 align:start position:0% bit complacent in terms of getting ads targeted<01:43:08.400><c> to</c><01:43:08.580><c> us</c><01:43:08.760><c> all</c><01:43:09.000><c> the</c><01:43:09.119><c> time</c><01:43:09.239><c> so</c><01:43:09.780><c> if</c><01:43:09.900><c> we</c> 01:43:10.010 --> 01:43:10.020 align:start position:0% targeted to us all the time so if we 01:43:10.020 --> 01:43:11.990 align:start position:0% targeted to us all the time so if we click<01:43:10.260><c> on</c><01:43:10.380><c> an</c><01:43:10.560><c> ad</c><01:43:10.739><c> and</c><01:43:11.280><c> we</c><01:43:11.460><c> go</c><01:43:11.639><c> to</c><01:43:11.760><c> the</c> 01:43:11.990 --> 01:43:12.000 align:start position:0% click on an ad and we go to the 01:43:12.000 --> 01:43:14.090 align:start position:0% click on an ad and we go to the Instagram<01:43:12.179><c> account</c><01:43:12.540><c> or</c><01:43:12.780><c> the</c><01:43:12.960><c> website</c><01:43:13.320><c> and</c><01:43:13.920><c> the</c> 01:43:14.090 --> 01:43:14.100 align:start position:0% Instagram account or the website and the 01:43:14.100 --> 01:43:15.530 align:start position:0% Instagram account or the website and the content<01:43:14.400><c> isn't</c><01:43:14.760><c> really</c><01:43:14.880><c> great</c><01:43:15.060><c> then</c><01:43:15.360><c> we're</c> 01:43:15.530 --> 01:43:15.540 align:start position:0% content isn't really great then we're 01:43:15.540 --> 01:43:16.910 align:start position:0% content isn't really great then we're not<01:43:15.659><c> going</c><01:43:15.780><c> to</c><01:43:15.900><c> be</c><01:43:16.020><c> very</c><01:43:16.260><c> encouraged</c><01:43:16.679><c> to</c> 01:43:16.910 --> 01:43:16.920 align:start position:0% not going to be very encouraged to 01:43:16.920 --> 01:43:19.550 align:start position:0% not going to be very encouraged to purchase<01:43:17.340><c> so</c><01:43:17.880><c> one</c><01:43:18.600><c> doesn't</c><01:43:18.780><c> work</c><01:43:19.020><c> without</c><01:43:19.199><c> the</c> 01:43:19.550 --> 01:43:19.560 align:start position:0% purchase so one doesn't work without the 01:43:19.560 --> 01:43:21.530 align:start position:0% purchase so one doesn't work without the other<01:43:19.679><c> right</c><01:43:20.340><c> you</c><01:43:20.639><c> can</c><01:43:20.820><c> spend</c><01:43:21.060><c> a</c><01:43:21.239><c> million</c> 01:43:21.530 --> 01:43:21.540 align:start position:0% other right you can spend a million 01:43:21.540 --> 01:43:23.030 align:start position:0% other right you can spend a million dollars<01:43:21.719><c> on</c><01:43:21.960><c> an</c><01:43:22.080><c> ad</c><01:43:22.199><c> campaign</c><01:43:22.619><c> if</c><01:43:22.800><c> you</c><01:43:22.920><c> want</c> 01:43:23.030 --> 01:43:23.040 align:start position:0% dollars on an ad campaign if you want 01:43:23.040 --> 01:43:25.070 align:start position:0% dollars on an ad campaign if you want but<01:43:23.280><c> if</c><01:43:23.400><c> your</c><01:43:23.639><c> content</c><01:43:24.000><c> isn't</c><01:43:24.659><c> particularly</c> 01:43:25.070 --> 01:43:25.080 align:start position:0% but if your content isn't particularly 01:43:25.080 --> 01:43:27.050 align:start position:0% but if your content isn't particularly great<01:43:25.500><c> you're</c><01:43:26.100><c> not</c><01:43:26.280><c> going</c><01:43:26.400><c> to</c><01:43:26.460><c> get</c><01:43:26.639><c> very</c><01:43:26.820><c> great</c> 01:43:27.050 --> 01:43:27.060 align:start position:0% great you're not going to get very great 01:43:27.060 --> 01:43:29.750 align:start position:0% great you're not going to get very great returns<01:43:27.600><c> so</c><01:43:27.900><c> let's</c><01:43:28.739><c> take</c><01:43:28.980><c> advantage</c><01:43:29.460><c> of</c><01:43:29.699><c> the</c> 01:43:29.750 --> 01:43:29.760 align:start position:0% returns so let's take advantage of the 01:43:29.760 --> 01:43:31.250 align:start position:0% returns so let's take advantage of the fact<01:43:29.940><c> that</c><01:43:30.119><c> everyone's</c><01:43:30.540><c> online</c><01:43:30.719><c> right</c><01:43:31.080><c> now</c> 01:43:31.250 --> 01:43:31.260 align:start position:0% fact that everyone's online right now 01:43:31.260 --> 01:43:33.890 align:start position:0% fact that everyone's online right now let's<01:43:31.920><c> provide</c><01:43:32.460><c> them</c><01:43:32.639><c> with</c><01:43:32.940><c> valuable</c><01:43:33.360><c> content</c> 01:43:33.890 --> 01:43:33.900 align:start position:0% let's provide them with valuable content 01:43:33.900 --> 01:43:35.930 align:start position:0% let's provide them with valuable content and<01:43:34.679><c> ultimately</c><01:43:35.040><c> we're</c><01:43:35.340><c> going</c><01:43:35.520><c> to</c><01:43:35.580><c> see</c><01:43:35.699><c> better</c> 01:43:35.930 --> 01:43:35.940 align:start position:0% and ultimately we're going to see better 01:43:35.940 --> 01:43:38.450 align:start position:0% and ultimately we're going to see better returns<01:43:36.420><c> after</c><01:43:36.600><c> the</c><01:43:36.840><c> fact</c> 01:43:38.450 --> 01:43:38.460 align:start position:0% returns after the fact 01:43:38.460 --> 01:43:40.910 align:start position:0% returns after the fact so<01:43:39.060><c> my</c><01:43:39.300><c> second</c><01:43:39.420><c> point</c><01:43:39.719><c> is</c><01:43:40.199><c> about</c><01:43:40.320><c> store</c><01:43:40.619><c> design</c> 01:43:40.910 --> 01:43:40.920 align:start position:0% so my second point is about store design 01:43:40.920 --> 01:43:43.010 align:start position:0% so my second point is about store design how<01:43:41.219><c> less</c><01:43:41.400><c> is</c><01:43:41.639><c> more</c> 01:43:43.010 --> 01:43:43.020 align:start position:0% how less is more 01:43:43.020 --> 01:43:44.930 align:start position:0% how less is more um<01:43:43.139><c> I</c><01:43:43.500><c> think</c><01:43:43.619><c> a</c><01:43:43.800><c> perfect</c><01:43:43.920><c> example</c><01:43:44.400><c> of</c><01:43:44.580><c> this</c><01:43:44.699><c> is</c> 01:43:44.930 --> 01:43:44.940 align:start position:0% um I think a perfect example of this is 01:43:44.940 --> 01:43:46.550 align:start position:0% um I think a perfect example of this is Apple<01:43:45.119><c> products</c><01:43:45.600><c> right</c><01:43:45.780><c> like</c><01:43:45.960><c> Apple</c><01:43:46.139><c> products</c> 01:43:46.550 --> 01:43:46.560 align:start position:0% Apple products right like Apple products 01:43:46.560 --> 01:43:48.830 align:start position:0% Apple products right like Apple products have<01:43:46.739><c> taken</c><01:43:47.040><c> over</c><01:43:47.159><c> the</c><01:43:47.400><c> world</c><01:43:47.520><c> but</c><01:43:48.119><c> I</c><01:43:48.659><c> think</c> 01:43:48.830 --> 01:43:48.840 align:start position:0% have taken over the world but I think 01:43:48.840 --> 01:43:51.169 align:start position:0% have taken over the world but I think the<01:43:49.380><c> key</c><01:43:49.500><c> to</c><01:43:49.679><c> their</c><01:43:49.860><c> success</c><01:43:50.100><c> is</c><01:43:50.760><c> that</c><01:43:50.940><c> they're</c> 01:43:51.169 --> 01:43:51.179 align:start position:0% the key to their success is that they're 01:43:51.179 --> 01:43:52.729 align:start position:0% the key to their success is that they're very<01:43:51.360><c> minimalist</c><01:43:51.840><c> right</c><01:43:52.139><c> they're</c><01:43:52.500><c> very</c> 01:43:52.729 --> 01:43:52.739 align:start position:0% very minimalist right they're very 01:43:52.739 --> 01:43:55.010 align:start position:0% very minimalist right they're very functional<01:43:53.159><c> and</c><01:43:53.940><c> in</c><01:43:54.119><c> that</c><01:43:54.300><c> functionality</c> 01:43:55.010 --> 01:43:55.020 align:start position:0% functional and in that functionality 01:43:55.020 --> 01:43:57.229 align:start position:0% functional and in that functionality there's<01:43:55.860><c> Beauty</c><01:43:56.159><c> right</c><01:43:56.580><c> they're</c><01:43:56.880><c> beautiful</c> 01:43:57.229 --> 01:43:57.239 align:start position:0% there's Beauty right they're beautiful 01:43:57.239 --> 01:43:58.970 align:start position:0% there's Beauty right they're beautiful looking<01:43:57.540><c> products</c><01:43:58.080><c> but</c><01:43:58.320><c> ultimately</c><01:43:58.679><c> it's</c> 01:43:58.970 --> 01:43:58.980 align:start position:0% looking products but ultimately it's 01:43:58.980 --> 01:44:00.470 align:start position:0% looking products but ultimately it's their<01:43:59.159><c> functionality</c><01:43:59.639><c> that</c><01:43:59.940><c> make</c><01:44:00.060><c> them</c><01:44:00.239><c> so</c> 01:44:00.470 --> 01:44:00.480 align:start position:0% their functionality that make them so 01:44:00.480 --> 01:44:03.169 align:start position:0% their functionality that make them so popular<01:44:00.719><c> so</c><01:44:01.440><c> I</c><01:44:01.980><c> think</c><01:44:02.100><c> people</c><01:44:02.460><c> are</c><01:44:03.000><c> really</c> 01:44:03.169 --> 01:44:03.179 align:start position:0% popular so I think people are really 01:44:03.179 --> 01:44:05.030 align:start position:0% popular so I think people are really looking<01:44:03.420><c> for</c><01:44:03.719><c> that</c><01:44:03.900><c> same</c><01:44:04.080><c> experience</c><01:44:04.619><c> when</c> 01:44:05.030 --> 01:44:05.040 align:start position:0% looking for that same experience when 01:44:05.040 --> 01:44:06.770 align:start position:0% looking for that same experience when when<01:44:05.280><c> they're</c><01:44:05.580><c> browsing</c><01:44:06.119><c> online</c><01:44:06.300><c> or</c><01:44:06.600><c> they're</c> 01:44:06.770 --> 01:44:06.780 align:start position:0% when they're browsing online or they're 01:44:06.780 --> 01:44:08.750 align:start position:0% when they're browsing online or they're shopping<01:44:07.020><c> online</c><01:44:07.320><c> so</c> 01:44:08.750 --> 01:44:08.760 align:start position:0% shopping online so 01:44:08.760 --> 01:44:10.430 align:start position:0% shopping online so the<01:44:09.300><c> less</c><01:44:09.420><c> friction</c><01:44:09.719><c> they</c><01:44:09.960><c> have</c><01:44:10.139><c> to</c><01:44:10.260><c> go</c> 01:44:10.430 --> 01:44:10.440 align:start position:0% the less friction they have to go 01:44:10.440 --> 01:44:12.530 align:start position:0% the less friction they have to go through<01:44:10.739><c> the</c><01:44:11.340><c> better</c><01:44:11.520><c> right</c><01:44:11.820><c> the</c><01:44:12.179><c> more</c><01:44:12.300><c> they</c> 01:44:12.530 --> 01:44:12.540 align:start position:0% through the better right the more they 01:44:12.540 --> 01:44:15.470 align:start position:0% through the better right the more they can<01:44:12.719><c> understand</c><01:44:13.400><c> the</c><01:44:14.400><c> the</c><01:44:14.580><c> workings</c><01:44:15.060><c> of</c><01:44:15.300><c> your</c> 01:44:15.470 --> 01:44:15.480 align:start position:0% can understand the the workings of your 01:44:15.480 --> 01:44:18.229 align:start position:0% can understand the the workings of your store<01:44:15.719><c> instinctively</c><01:44:16.619><c> the</c><01:44:17.460><c> better</c><01:44:17.580><c> it</c><01:44:17.880><c> is</c><01:44:18.000><c> and</c> 01:44:18.229 --> 01:44:18.239 align:start position:0% store instinctively the better it is and 01:44:18.239 --> 01:44:19.910 align:start position:0% store instinctively the better it is and ultimately<01:44:18.600><c> the</c><01:44:18.900><c> more</c><01:44:18.960><c> chances</c><01:44:19.380><c> that</c><01:44:19.739><c> that</c> 01:44:19.910 --> 01:44:19.920 align:start position:0% ultimately the more chances that that 01:44:19.920 --> 01:44:21.830 align:start position:0% ultimately the more chances that that this<01:44:20.219><c> customer</c><01:44:20.400><c> is</c><01:44:20.699><c> going</c><01:44:20.880><c> to</c><01:44:21.000><c> convert</c><01:44:21.420><c> so</c> 01:44:21.830 --> 01:44:21.840 align:start position:0% this customer is going to convert so 01:44:21.840 --> 01:44:23.990 align:start position:0% this customer is going to convert so sometimes<01:44:22.739><c> you</c><01:44:22.920><c> have</c><01:44:23.100><c> to</c><01:44:23.219><c> kind</c><01:44:23.400><c> of</c><01:44:23.520><c> find</c><01:44:23.820><c> a</c> 01:44:23.990 --> 01:44:24.000 align:start position:0% sometimes you have to kind of find a 01:44:24.000 --> 01:44:25.669 align:start position:0% sometimes you have to kind of find a balance<01:44:24.360><c> between</c><01:44:24.719><c> functionality</c><01:44:25.500><c> and</c> 01:44:25.669 --> 01:44:25.679 align:start position:0% balance between functionality and 01:44:25.679 --> 01:44:27.229 align:start position:0% balance between functionality and Aesthetics<01:44:26.100><c> of</c><01:44:26.340><c> course</c><01:44:26.460><c> your</c><01:44:26.699><c> store</c><01:44:26.880><c> has</c><01:44:27.119><c> to</c> 01:44:27.229 --> 01:44:27.239 align:start position:0% Aesthetics of course your store has to 01:44:27.239 --> 01:44:28.910 align:start position:0% Aesthetics of course your store has to be<01:44:27.360><c> beautiful</c><01:44:27.480><c> but</c><01:44:27.960><c> again</c><01:44:28.199><c> sometimes</c><01:44:28.679><c> there's</c> 01:44:28.910 --> 01:44:28.920 align:start position:0% be beautiful but again sometimes there's 01:44:28.920 --> 01:44:31.189 align:start position:0% be beautiful but again sometimes there's Beauty<01:44:29.280><c> and</c><01:44:29.940><c> things</c><01:44:30.119><c> just</c><01:44:30.360><c> being</c><01:44:30.600><c> very</c><01:44:30.960><c> simple</c> 01:44:31.189 --> 01:44:31.199 align:start position:0% Beauty and things just being very simple 01:44:31.199 --> 01:44:33.470 align:start position:0% Beauty and things just being very simple and<01:44:32.040><c> very</c><01:44:32.280><c> functional</c> 01:44:33.470 --> 01:44:33.480 align:start position:0% and very functional 01:44:33.480 --> 01:44:36.109 align:start position:0% and very functional and<01:44:34.139><c> ultimately</c><01:44:34.560><c> the</c><01:44:35.340><c> less</c><01:44:35.460><c> time</c><01:44:35.699><c> that</c><01:44:35.940><c> your</c> 01:44:36.109 --> 01:44:36.119 align:start position:0% and ultimately the less time that your 01:44:36.119 --> 01:44:37.850 align:start position:0% and ultimately the less time that your customer<01:44:36.300><c> has</c><01:44:36.600><c> to</c><01:44:36.780><c> spend</c><01:44:36.960><c> to</c><01:44:37.320><c> get</c><01:44:37.440><c> from</c><01:44:37.679><c> point</c> 01:44:37.850 --> 01:44:37.860 align:start position:0% customer has to spend to get from point 01:44:37.860 --> 01:44:40.010 align:start position:0% customer has to spend to get from point A<01:44:38.100><c> to</c><01:44:38.219><c> point</c><01:44:38.400><c> B</c><01:44:38.580><c> the</c><01:44:39.360><c> more</c><01:44:39.480><c> chances</c><01:44:39.840><c> you're</c> 01:44:40.010 --> 01:44:40.020 align:start position:0% A to point B the more chances you're 01:44:40.020 --> 01:44:41.450 align:start position:0% A to point B the more chances you're going<01:44:40.139><c> to</c><01:44:40.199><c> have</c><01:44:40.320><c> to</c><01:44:40.440><c> convert</c><01:44:40.800><c> so</c><01:44:41.040><c> point</c><01:44:41.280><c> a</c> 01:44:41.450 --> 01:44:41.460 align:start position:0% going to have to convert so point a 01:44:41.460 --> 01:44:42.950 align:start position:0% going to have to convert so point a being<01:44:41.639><c> when</c><01:44:41.940><c> they</c><01:44:42.119><c> first</c><01:44:42.360><c> land</c><01:44:42.540><c> on</c><01:44:42.780><c> your</c> 01:44:42.950 --> 01:44:42.960 align:start position:0% being when they first land on your 01:44:42.960 --> 01:44:45.169 align:start position:0% being when they first land on your website<01:44:43.260><c> to</c><01:44:43.739><c> a</c><01:44:43.980><c> point</c><01:44:44.040><c> B</c><01:44:44.280><c> being</c><01:44:44.580><c> when</c><01:44:45.000><c> they</c> 01:44:45.169 --> 01:44:45.179 align:start position:0% website to a point B being when they 01:44:45.179 --> 01:44:47.450 align:start position:0% website to a point B being when they finish<01:44:45.360><c> their</c><01:44:45.659><c> purchase</c><01:44:46.020><c> so</c><01:44:46.500><c> what</c><01:44:46.980><c> can</c><01:44:47.100><c> we</c><01:44:47.280><c> do</c> 01:44:47.450 --> 01:44:47.460 align:start position:0% finish their purchase so what can we do 01:44:47.460 --> 01:44:49.129 align:start position:0% finish their purchase so what can we do to<01:44:47.580><c> really</c><01:44:47.760><c> minimalize</c><01:44:48.239><c> that</c><01:44:48.480><c> friction</c><01:44:48.780><c> right</c> 01:44:49.129 --> 01:44:49.139 align:start position:0% to really minimalize that friction right 01:44:49.139 --> 01:44:51.169 align:start position:0% to really minimalize that friction right like<01:44:49.440><c> let's</c><01:44:49.679><c> look</c><01:44:49.920><c> at</c><01:44:50.100><c> the</c><01:44:50.400><c> architecture</c><01:44:50.940><c> of</c> 01:44:51.169 --> 01:44:51.179 align:start position:0% like let's look at the architecture of 01:44:51.179 --> 01:44:53.810 align:start position:0% like let's look at the architecture of the<01:44:51.360><c> store</c><01:44:51.540><c> is</c><01:44:52.380><c> that</c><01:44:52.560><c> really</c><01:44:52.739><c> necessary</c><01:44:53.340><c> is</c> 01:44:53.810 --> 01:44:53.820 align:start position:0% the store is that really necessary is 01:44:53.820 --> 01:44:55.669 align:start position:0% the store is that really necessary is the<01:44:54.000><c> navigational</c><01:44:54.420><c> menu</c><01:44:54.840><c> easy</c><01:44:55.199><c> to</c><01:44:55.500><c> understand</c> 01:44:55.669 --> 01:44:55.679 align:start position:0% the navigational menu easy to understand 01:44:55.679 --> 01:44:58.129 align:start position:0% the navigational menu easy to understand because<01:44:56.340><c> sometimes</c><01:44:56.820><c> when</c><01:44:57.420><c> it's</c><01:44:57.540><c> our</c><01:44:57.780><c> website</c> 01:44:58.129 --> 01:44:58.139 align:start position:0% because sometimes when it's our website 01:44:58.139 --> 01:44:59.930 align:start position:0% because sometimes when it's our website and<01:44:58.380><c> it's</c><01:44:58.500><c> our</c><01:44:58.679><c> business</c><01:44:58.860><c> we</c><01:44:59.460><c> kind</c><01:44:59.580><c> of</c><01:44:59.699><c> look</c><01:44:59.820><c> at</c> 01:44:59.930 --> 01:44:59.940 align:start position:0% and it's our business we kind of look at 01:44:59.940 --> 01:45:01.669 align:start position:0% and it's our business we kind of look at it<01:45:00.119><c> and</c><01:45:00.300><c> for</c><01:45:00.540><c> us</c><01:45:00.659><c> it's</c><01:45:00.840><c> obvious</c><01:45:01.139><c> because</c><01:45:01.380><c> we've</c> 01:45:01.669 --> 01:45:01.679 align:start position:0% it and for us it's obvious because we've 01:45:01.679 --> 01:45:03.109 align:start position:0% it and for us it's obvious because we've built<01:45:01.980><c> it</c><01:45:02.040><c> right</c><01:45:02.280><c> like</c><01:45:02.520><c> we're</c><01:45:02.699><c> the</c><01:45:02.880><c> brain</c> 01:45:03.109 --> 01:45:03.119 align:start position:0% built it right like we're the brain 01:45:03.119 --> 01:45:04.310 align:start position:0% built it right like we're the brain behind<01:45:03.420><c> it</c><01:45:03.480><c> so</c><01:45:03.659><c> of</c><01:45:03.840><c> course</c><01:45:03.900><c> it's</c><01:45:04.080><c> going</c><01:45:04.260><c> to</c> 01:45:04.310 --> 01:45:04.320 align:start position:0% behind it so of course it's going to 01:45:04.320 --> 01:45:07.129 align:start position:0% behind it so of course it's going to make<01:45:04.440><c> sense</c><01:45:04.619><c> to</c><01:45:04.860><c> us</c><01:45:04.980><c> but</c><01:45:05.480><c> asking</c><01:45:06.480><c> friends</c><01:45:06.900><c> and</c> 01:45:07.129 --> 01:45:07.139 align:start position:0% make sense to us but asking friends and 01:45:07.139 --> 01:45:09.350 align:start position:0% make sense to us but asking friends and family<01:45:07.380><c> or</c><01:45:08.159><c> even</c><01:45:08.400><c> better</c> 01:45:09.350 --> 01:45:09.360 align:start position:0% family or even better 01:45:09.360 --> 01:45:11.510 align:start position:0% family or even better random<01:45:09.960><c> strangers</c><01:45:10.500><c> to</c><01:45:10.800><c> look</c><01:45:10.980><c> at</c><01:45:11.100><c> your</c><01:45:11.340><c> store</c> 01:45:11.510 --> 01:45:11.520 align:start position:0% random strangers to look at your store 01:45:11.520 --> 01:45:13.189 align:start position:0% random strangers to look at your store and<01:45:11.760><c> tell</c><01:45:12.000><c> tell</c><01:45:12.239><c> you</c><01:45:12.420><c> what</c><01:45:12.659><c> makes</c><01:45:12.780><c> sense</c><01:45:12.960><c> and</c> 01:45:13.189 --> 01:45:13.199 align:start position:0% and tell tell you what makes sense and 01:45:13.199 --> 01:45:15.050 align:start position:0% and tell tell you what makes sense and what<01:45:13.380><c> doesn't</c><01:45:13.560><c> is</c><01:45:14.159><c> something</c><01:45:14.340><c> that</c><01:45:14.639><c> can</c><01:45:14.820><c> be</c> 01:45:15.050 --> 01:45:15.060 align:start position:0% what doesn't is something that can be 01:45:15.060 --> 01:45:18.169 align:start position:0% what doesn't is something that can be extremely<01:45:15.600><c> extremely</c><01:45:16.020><c> valuable</c> 01:45:18.169 --> 01:45:18.179 align:start position:0% extremely extremely valuable 01:45:18.179 --> 01:45:19.550 align:start position:0% extremely extremely valuable and<01:45:18.540><c> the</c><01:45:18.659><c> last</c><01:45:18.780><c> point</c><01:45:18.960><c> that</c><01:45:19.139><c> I</c><01:45:19.260><c> want</c><01:45:19.320><c> to</c><01:45:19.440><c> make</c> 01:45:19.550 --> 01:45:19.560 align:start position:0% and the last point that I want to make 01:45:19.560 --> 01:45:21.530 align:start position:0% and the last point that I want to make is<01:45:19.739><c> something</c><01:45:19.920><c> that's</c><01:45:20.219><c> really</c><01:45:20.520><c> important</c><01:45:21.000><c> and</c> 01:45:21.530 --> 01:45:21.540 align:start position:0% is something that's really important and 01:45:21.540 --> 01:45:24.109 align:start position:0% is something that's really important and that's<01:45:21.719><c> getting</c><01:45:22.020><c> to</c><01:45:22.260><c> know</c><01:45:22.380><c> your</c><01:45:22.619><c> customers</c><01:45:23.100><c> so</c> 01:45:24.109 --> 01:45:24.119 align:start position:0% that's getting to know your customers so 01:45:24.119 --> 01:45:26.390 align:start position:0% that's getting to know your customers so again<01:45:24.480><c> I</c><01:45:24.719><c> talked</c><01:45:24.960><c> about</c><01:45:25.020><c> how</c><01:45:25.739><c> everyone's</c> 01:45:26.390 --> 01:45:26.400 align:start position:0% again I talked about how everyone's 01:45:26.400 --> 01:45:28.729 align:start position:0% again I talked about how everyone's online<01:45:26.580><c> right</c><01:45:27.000><c> now</c><01:45:27.179><c> and</c><01:45:27.780><c> that</c><01:45:28.199><c> makes</c><01:45:28.320><c> it</c><01:45:28.560><c> so</c> 01:45:28.729 --> 01:45:28.739 align:start position:0% online right now and that makes it so 01:45:28.739 --> 01:45:31.129 align:start position:0% online right now and that makes it so that<01:45:29.100><c> customers</c><01:45:29.580><c> are</c><01:45:29.940><c> like</c><01:45:30.600><c> on</c><01:45:30.960><c> Instagram</c> 01:45:31.129 --> 01:45:31.139 align:start position:0% that customers are like on Instagram 01:45:31.139 --> 01:45:33.229 align:start position:0% that customers are like on Instagram communities<01:45:31.739><c> Facebook</c><01:45:32.219><c> Tick</c><01:45:32.820><c> Tock</c><01:45:33.060><c> they're</c> 01:45:33.229 --> 01:45:33.239 align:start position:0% communities Facebook Tick Tock they're 01:45:33.239 --> 01:45:35.870 align:start position:0% communities Facebook Tick Tock they're on<01:45:33.420><c> podcasts</c><01:45:34.020><c> you</c><01:45:34.139><c> know</c><01:45:34.320><c> people</c><01:45:34.560><c> are</c><01:45:34.800><c> really</c> 01:45:35.870 --> 01:45:35.880 align:start position:0% on podcasts you know people are really 01:45:35.880 --> 01:45:37.550 align:start position:0% on podcasts you know people are really bringing<01:45:36.659><c> their</c><01:45:36.780><c> social</c><01:45:36.960><c> life</c><01:45:37.199><c> that</c><01:45:37.440><c> they</c> 01:45:37.550 --> 01:45:37.560 align:start position:0% bringing their social life that they 01:45:37.560 --> 01:45:40.070 align:start position:0% bringing their social life that they used<01:45:37.739><c> to</c><01:45:37.920><c> have</c><01:45:38.040><c> in</c><01:45:38.460><c> the</c><01:45:38.580><c> real</c><01:45:38.760><c> world</c><01:45:39.000><c> to</c><01:45:39.719><c> these</c> 01:45:40.070 --> 01:45:40.080 align:start position:0% used to have in the real world to these 01:45:40.080 --> 01:45:41.689 align:start position:0% used to have in the real world to these online<01:45:40.199><c> communities</c><01:45:40.679><c> so</c><01:45:41.040><c> integrate</c><01:45:41.520><c> yourself</c> 01:45:41.689 --> 01:45:41.699 align:start position:0% online communities so integrate yourself 01:45:41.699 --> 01:45:44.090 align:start position:0% online communities so integrate yourself into<01:45:42.119><c> those</c><01:45:42.420><c> communities</c><01:45:42.840><c> and</c><01:45:43.739><c> get</c><01:45:43.860><c> to</c><01:45:43.980><c> know</c> 01:45:44.090 --> 01:45:44.100 align:start position:0% into those communities and get to know 01:45:44.100 --> 01:45:46.010 align:start position:0% into those communities and get to know what<01:45:44.400><c> your</c><01:45:44.580><c> customers</c><01:45:44.880><c> are</c><01:45:45.060><c> looking</c><01:45:45.239><c> for</c><01:45:45.540><c> what</c> 01:45:46.010 --> 01:45:46.020 align:start position:0% what your customers are looking for what 01:45:46.020 --> 01:45:47.990 align:start position:0% what your customers are looking for what they<01:45:46.199><c> like</c><01:45:46.440><c> what</c><01:45:46.800><c> they</c><01:45:46.980><c> don't</c><01:45:47.159><c> like</c><01:45:47.340><c> is</c><01:45:47.699><c> there</c> 01:45:47.990 --> 01:45:48.000 align:start position:0% they like what they don't like is there 01:45:48.000 --> 01:45:50.209 align:start position:0% they like what they don't like is there a<01:45:48.179><c> trend</c><01:45:48.480><c> that</c><01:45:48.840><c> you'd</c><01:45:49.020><c> be</c><01:45:49.080><c> able</c><01:45:49.560><c> to</c><01:45:49.679><c> apply</c><01:45:50.040><c> to</c> 01:45:50.209 --> 01:45:50.219 align:start position:0% a trend that you'd be able to apply to 01:45:50.219 --> 01:45:52.129 align:start position:0% a trend that you'd be able to apply to your<01:45:50.400><c> business</c><01:45:50.580><c> so</c><01:45:51.119><c> really</c><01:45:51.540><c> try</c><01:45:51.719><c> to</c><01:45:51.840><c> get</c><01:45:51.960><c> to</c> 01:45:52.129 --> 01:45:52.139 align:start position:0% your business so really try to get to 01:45:52.139 --> 01:45:53.090 align:start position:0% your business so really try to get to know<01:45:52.260><c> that</c> 01:45:53.090 --> 01:45:53.100 align:start position:0% know that 01:45:53.100 --> 01:45:55.070 align:start position:0% know that and<01:45:53.639><c> the</c><01:45:53.760><c> second</c><01:45:53.880><c> Point</c><01:45:54.119><c> here</c> 01:45:55.070 --> 01:45:55.080 align:start position:0% and the second Point here 01:45:55.080 --> 01:45:58.070 align:start position:0% and the second Point here is<01:45:55.860><c> find</c><01:45:56.460><c> ways</c><01:45:56.820><c> to</c><01:45:56.940><c> bring</c><01:45:57.119><c> a</c><01:45:57.480><c> human</c><01:45:57.600><c> approach</c> 01:45:58.070 --> 01:45:58.080 align:start position:0% is find ways to bring a human approach 01:45:58.080 --> 01:45:59.990 align:start position:0% is find ways to bring a human approach to<01:45:58.440><c> your</c><01:45:58.619><c> marketing</c><01:45:59.040><c> and</c><01:45:59.460><c> to</c><01:45:59.580><c> your</c><01:45:59.760><c> customer</c> 01:45:59.990 --> 01:46:00.000 align:start position:0% to your marketing and to your customer 01:46:00.000 --> 01:46:01.729 align:start position:0% to your marketing and to your customer service<01:46:00.360><c> so</c> 01:46:01.729 --> 01:46:01.739 align:start position:0% service so 01:46:01.739 --> 01:46:04.669 align:start position:0% service so back<01:46:02.280><c> in</c><01:46:02.460><c> 2019</c><01:46:03.179><c> before</c><01:46:03.780><c> the</c><01:46:04.080><c> world</c><01:46:04.199><c> went</c><01:46:04.500><c> a</c> 01:46:04.669 --> 01:46:04.679 align:start position:0% back in 2019 before the world went a 01:46:04.679 --> 01:46:06.950 align:start position:0% back in 2019 before the world went a little<01:46:04.739><c> bit</c><01:46:04.860><c> crazy</c><01:46:05.159><c> you</c><01:46:05.760><c> were</c><01:46:05.880><c> able</c><01:46:06.179><c> to</c><01:46:06.300><c> walk</c> 01:46:06.950 --> 01:46:06.960 align:start position:0% little bit crazy you were able to walk 01:46:06.960 --> 01:46:08.930 align:start position:0% little bit crazy you were able to walk into<01:46:07.139><c> a</c><01:46:07.440><c> store</c><01:46:07.560><c> and</c><01:46:08.219><c> talk</c><01:46:08.400><c> to</c><01:46:08.580><c> a</c><01:46:08.760><c> sales</c> 01:46:08.930 --> 01:46:08.940 align:start position:0% into a store and talk to a sales 01:46:08.940 --> 01:46:11.270 align:start position:0% into a store and talk to a sales representative<01:46:09.600><c> or</c><01:46:09.960><c> have</c><01:46:10.199><c> somewhat</c><01:46:10.980><c> of</c><01:46:11.159><c> a</c> 01:46:11.270 --> 01:46:11.280 align:start position:0% representative or have somewhat of a 01:46:11.280 --> 01:46:13.010 align:start position:0% representative or have somewhat of a social<01:46:11.400><c> experience</c><01:46:12.000><c> as</c><01:46:12.300><c> you</c><01:46:12.480><c> were</c><01:46:12.659><c> as</c><01:46:12.900><c> you</c> 01:46:13.010 --> 01:46:13.020 align:start position:0% social experience as you were as you 01:46:13.020 --> 01:46:14.870 align:start position:0% social experience as you were as you were<01:46:13.139><c> shopping</c><01:46:13.380><c> but</c><01:46:13.860><c> now</c><01:46:14.040><c> that</c><01:46:14.280><c> doesn't</c><01:46:14.460><c> exist</c> 01:46:14.870 --> 01:46:14.880 align:start position:0% were shopping but now that doesn't exist 01:46:14.880 --> 01:46:17.330 align:start position:0% were shopping but now that doesn't exist anymore<01:46:15.060><c> so</c><01:46:16.139><c> I</c><01:46:16.500><c> think</c><01:46:16.560><c> customers</c><01:46:16.980><c> are</c><01:46:17.159><c> really</c> 01:46:17.330 --> 01:46:17.340 align:start position:0% anymore so I think customers are really 01:46:17.340 --> 01:46:19.550 align:start position:0% anymore so I think customers are really yearning<01:46:17.880><c> for</c><01:46:18.239><c> that</c><01:46:18.480><c> experience</c><01:46:18.900><c> in</c><01:46:19.260><c> some</c><01:46:19.440><c> way</c> 01:46:19.550 --> 01:46:19.560 align:start position:0% yearning for that experience in some way 01:46:19.560 --> 01:46:22.310 align:start position:0% yearning for that experience in some way or<01:46:19.679><c> another</c><01:46:19.860><c> so</c><01:46:20.460><c> how</c><01:46:20.820><c> can</c><01:46:21.000><c> you</c><01:46:21.360><c> replicate</c><01:46:22.020><c> that</c> 01:46:22.310 --> 01:46:22.320 align:start position:0% or another so how can you replicate that 01:46:22.320 --> 01:46:25.669 align:start position:0% or another so how can you replicate that through<01:46:22.920><c> your</c><01:46:23.219><c> store</c><01:46:23.460><c> or</c><01:46:24.060><c> your</c><01:46:24.300><c> blog</c><01:46:24.600><c> or</c><01:46:25.139><c> your</c> 01:46:25.669 --> 01:46:25.679 align:start position:0% through your store or your blog or your 01:46:25.679 --> 01:46:27.590 align:start position:0% through your store or your blog or your social<01:46:25.800><c> media</c><01:46:26.280><c> for</c><01:46:26.639><c> example</c><01:46:26.940><c> right</c><01:46:27.239><c> bring</c> 01:46:27.590 --> 01:46:27.600 align:start position:0% social media for example right bring 01:46:27.600 --> 01:46:29.149 align:start position:0% social media for example right bring that<01:46:27.840><c> human</c><01:46:28.080><c> touch</c><01:46:28.440><c> and</c><01:46:28.860><c> really</c> 01:46:29.149 --> 01:46:29.159 align:start position:0% that human touch and really 01:46:29.159 --> 01:46:31.310 align:start position:0% that human touch and really differentiate<01:46:29.820><c> yourself</c><01:46:30.119><c> from</c><01:46:30.659><c> the</c> 01:46:31.310 --> 01:46:31.320 align:start position:0% differentiate yourself from the 01:46:31.320 --> 01:46:32.990 align:start position:0% differentiate yourself from the competition<01:46:31.679><c> that's</c><01:46:32.100><c> going</c><01:46:32.280><c> to</c><01:46:32.400><c> maybe</c><01:46:32.520><c> just</c> 01:46:32.990 --> 01:46:33.000 align:start position:0% competition that's going to maybe just 01:46:33.000 --> 01:46:34.970 align:start position:0% competition that's going to maybe just take<01:46:33.600><c> a</c><01:46:33.840><c> traditional</c><01:46:34.199><c> approach</c><01:46:34.500><c> to</c><01:46:34.739><c> the</c><01:46:34.860><c> way</c> 01:46:34.970 --> 01:46:34.980 align:start position:0% take a traditional approach to the way 01:46:34.980 --> 01:46:37.370 align:start position:0% take a traditional approach to the way that<01:46:35.100><c> they</c><01:46:35.280><c> manage</c><01:46:35.520><c> their</c><01:46:35.760><c> customers</c> 01:46:37.370 --> 01:46:37.380 align:start position:0% that they manage their customers 01:46:37.380 --> 01:46:39.109 align:start position:0% that they manage their customers one<01:46:38.100><c> thing</c><01:46:38.219><c> and</c><01:46:38.460><c> probably</c><01:46:38.699><c> the</c><01:46:38.940><c> most</c> 01:46:39.109 --> 01:46:39.119 align:start position:0% one thing and probably the most 01:46:39.119 --> 01:46:41.030 align:start position:0% one thing and probably the most important<01:46:39.420><c> thing</c><01:46:39.600><c> of</c><01:46:39.780><c> all</c><01:46:40.020><c> here</c> 01:46:41.030 --> 01:46:41.040 align:start position:0% important thing of all here 01:46:41.040 --> 01:46:42.770 align:start position:0% important thing of all here is<01:46:41.520><c> use</c><01:46:41.699><c> your</c><01:46:41.940><c> customer</c><01:46:42.060><c> data</c><01:46:42.540><c> to</c><01:46:42.659><c> your</c> 01:46:42.770 --> 01:46:42.780 align:start position:0% is use your customer data to your 01:46:42.780 --> 01:46:44.209 align:start position:0% is use your customer data to your advantage<01:46:43.080><c> like</c><01:46:43.380><c> this</c><01:46:43.560><c> is</c><01:46:43.739><c> free</c><01:46:43.920><c> information</c> 01:46:44.209 --> 01:46:44.219 align:start position:0% advantage like this is free information 01:46:44.219 --> 01:46:47.450 align:start position:0% advantage like this is free information that<01:46:44.820><c> you</c><01:46:45.000><c> have</c><01:46:45.239><c> and</c><01:46:46.080><c> every</c><01:46:46.739><c> online</c><01:46:46.920><c> Merchant</c> 01:46:47.450 --> 01:46:47.460 align:start position:0% that you have and every online Merchant 01:46:47.460 --> 01:46:49.790 align:start position:0% that you have and every online Merchant knows<01:46:47.880><c> that</c><01:46:48.119><c> they</c><01:46:48.659><c> spend</c><01:46:48.840><c> a</c><01:46:49.080><c> lot</c><01:46:49.199><c> of</c><01:46:49.320><c> resources</c> 01:46:49.790 --> 01:46:49.800 align:start position:0% knows that they spend a lot of resources 01:46:49.800 --> 01:46:52.250 align:start position:0% knows that they spend a lot of resources and<01:46:50.100><c> money</c><01:46:50.340><c> into</c><01:46:51.119><c> getting</c><01:46:51.480><c> that</c><01:46:51.719><c> customer</c><01:46:51.900><c> to</c> 01:46:52.250 --> 01:46:52.260 align:start position:0% and money into getting that customer to 01:46:52.260 --> 01:46:53.750 align:start position:0% and money into getting that customer to purchase<01:46:52.560><c> at</c><01:46:52.860><c> their</c><01:46:53.040><c> store</c><01:46:53.219><c> for</c><01:46:53.520><c> the</c><01:46:53.699><c> very</c> 01:46:53.750 --> 01:46:53.760 align:start position:0% purchase at their store for the very 01:46:53.760 --> 01:46:56.030 align:start position:0% purchase at their store for the very first<01:46:54.000><c> time</c><01:46:54.239><c> so</c><01:46:54.540><c> it's</c><01:46:54.719><c> imperative</c> 01:46:56.030 --> 01:46:56.040 align:start position:0% first time so it's imperative 01:46:56.040 --> 01:46:58.729 align:start position:0% first time so it's imperative that<01:46:56.580><c> you</c><01:46:56.760><c> maximize</c><01:46:57.239><c> those</c><01:46:57.540><c> efforts</c><01:46:58.080><c> and</c><01:46:58.500><c> you</c> 01:46:58.729 --> 01:46:58.739 align:start position:0% that you maximize those efforts and you 01:46:58.739 --> 01:47:00.109 align:start position:0% that you maximize those efforts and you get<01:46:58.860><c> your</c><01:46:59.040><c> customers</c><01:46:59.340><c> to</c><01:46:59.520><c> come</c><01:46:59.639><c> back</c><01:46:59.760><c> and</c><01:46:59.940><c> how</c> 01:47:00.109 --> 01:47:00.119 align:start position:0% get your customers to come back and how 01:47:00.119 --> 01:47:02.030 align:start position:0% get your customers to come back and how do<01:47:00.179><c> we</c><01:47:00.300><c> do</c><01:47:00.480><c> that</c><01:47:01.139><c> when</c><01:47:01.560><c> customers</c><01:47:01.860><c> are</c> 01:47:02.030 --> 01:47:02.040 align:start position:0% do we do that when customers are 01:47:02.040 --> 01:47:04.189 align:start position:0% do we do that when customers are visiting<01:47:02.699><c> your</c><01:47:02.880><c> store</c><01:47:03.119><c> or</c><01:47:03.540><c> they're</c><01:47:03.719><c> making</c><01:47:03.900><c> a</c> 01:47:04.189 --> 01:47:04.199 align:start position:0% visiting your store or they're making a 01:47:04.199 --> 01:47:05.689 align:start position:0% visiting your store or they're making a purchase<01:47:04.500><c> you</c><01:47:05.040><c> get</c><01:47:05.159><c> a</c><01:47:05.340><c> lot</c><01:47:05.460><c> of</c><01:47:05.520><c> information</c> 01:47:05.689 --> 01:47:05.699 align:start position:0% purchase you get a lot of information 01:47:05.699 --> 01:47:07.850 align:start position:0% purchase you get a lot of information about<01:47:06.179><c> them</c><01:47:06.480><c> and</c><01:47:07.080><c> there's</c><01:47:07.260><c> different</c><01:47:07.500><c> tools</c> 01:47:07.850 --> 01:47:07.860 align:start position:0% about them and there's different tools 01:47:07.860 --> 01:47:09.830 align:start position:0% about them and there's different tools that<01:47:08.040><c> will</c><01:47:08.219><c> tell</c><01:47:08.400><c> you</c><01:47:08.580><c> where</c><01:47:09.239><c> they</c><01:47:09.420><c> went</c><01:47:09.600><c> on</c> 01:47:09.830 --> 01:47:09.840 align:start position:0% that will tell you where they went on 01:47:09.840 --> 01:47:12.470 align:start position:0% that will tell you where they went on your<01:47:09.960><c> store</c><01:47:10.260><c> how</c><01:47:10.800><c> much</c><01:47:10.920><c> time</c><01:47:11.159><c> they've</c><01:47:11.460><c> spent</c> 01:47:12.470 --> 01:47:12.480 align:start position:0% your store how much time they've spent 01:47:12.480 --> 01:47:13.970 align:start position:0% your store how much time they've spent um<01:47:12.540><c> what</c><01:47:12.719><c> collections</c><01:47:13.260><c> they</c><01:47:13.440><c> view</c><01:47:13.619><c> what</c> 01:47:13.970 --> 01:47:13.980 align:start position:0% um what collections they view what 01:47:13.980 --> 01:47:16.129 align:start position:0% um what collections they view what products<01:47:14.340><c> they're</c><01:47:14.520><c> more</c><01:47:14.820><c> interested</c><01:47:15.300><c> in</c><01:47:15.480><c> and</c> 01:47:16.129 --> 01:47:16.139 align:start position:0% products they're more interested in and 01:47:16.139 --> 01:47:17.990 align:start position:0% products they're more interested in and after<01:47:16.260><c> they</c><01:47:16.500><c> make</c><01:47:16.679><c> a</c><01:47:16.800><c> purchase</c><01:47:17.159><c> you</c><01:47:17.699><c> know</c> 01:47:17.990 --> 01:47:18.000 align:start position:0% after they make a purchase you know 01:47:18.000 --> 01:47:19.490 align:start position:0% after they make a purchase you know exactly<01:47:18.360><c> what</c><01:47:18.540><c> they</c><01:47:18.719><c> like</c><01:47:18.900><c> right</c><01:47:19.139><c> you</c><01:47:19.320><c> know</c> 01:47:19.490 --> 01:47:19.500 align:start position:0% exactly what they like right you know 01:47:19.500 --> 01:47:20.990 align:start position:0% exactly what they like right you know exactly<01:47:19.800><c> what</c><01:47:20.040><c> they've</c><01:47:20.280><c> purchased</c><01:47:20.699><c> where</c> 01:47:20.990 --> 01:47:21.000 align:start position:0% exactly what they've purchased where 01:47:21.000 --> 01:47:22.189 align:start position:0% exactly what they've purchased where they're<01:47:21.239><c> from</c> 01:47:22.189 --> 01:47:22.199 align:start position:0% they're from 01:47:22.199 --> 01:47:25.490 align:start position:0% they're from Etc<01:47:22.520><c> and</c><01:47:23.520><c> whatever</c><01:47:24.239><c> your</c><01:47:24.600><c> eCommerce</c><01:47:25.080><c> platform</c> 01:47:25.490 --> 01:47:25.500 align:start position:0% Etc and whatever your eCommerce platform 01:47:25.500 --> 01:47:28.250 align:start position:0% Etc and whatever your eCommerce platform is<01:47:25.739><c> you'll</c><01:47:26.580><c> have</c><01:47:26.699><c> segmentation</c><01:47:27.360><c> tools</c><01:47:27.840><c> where</c> 01:47:28.250 --> 01:47:28.260 align:start position:0% is you'll have segmentation tools where 01:47:28.260 --> 01:47:30.109 align:start position:0% is you'll have segmentation tools where you're<01:47:28.739><c> able</c><01:47:29.040><c> to</c><01:47:29.219><c> quickly</c><01:47:29.460><c> put</c><01:47:29.940><c> your</c> 01:47:30.109 --> 01:47:30.119 align:start position:0% you're able to quickly put your 01:47:30.119 --> 01:47:32.030 align:start position:0% you're able to quickly put your customers<01:47:30.360><c> into</c><01:47:30.600><c> different</c><01:47:30.840><c> groups</c><01:47:31.260><c> based</c><01:47:31.739><c> on</c> 01:47:32.030 --> 01:47:32.040 align:start position:0% customers into different groups based on 01:47:32.040 --> 01:47:33.950 align:start position:0% customers into different groups based on their<01:47:32.580><c> behavior</c><01:47:32.940><c> on</c><01:47:33.179><c> your</c><01:47:33.300><c> store</c><01:47:33.480><c> or</c><01:47:33.780><c> their</c> 01:47:33.950 --> 01:47:33.960 align:start position:0% their behavior on your store or their 01:47:33.960 --> 01:47:36.050 align:start position:0% their behavior on your store or their purchase<01:47:34.320><c> history</c><01:47:34.500><c> and</c><01:47:35.340><c> so</c> 01:47:36.050 --> 01:47:36.060 align:start position:0% purchase history and so 01:47:36.060 --> 01:47:38.090 align:start position:0% purchase history and so later<01:47:36.659><c> on</c><01:47:36.840><c> when</c><01:47:37.080><c> you're</c><01:47:37.199><c> doing</c><01:47:37.440><c> you</c><01:47:38.040><c> know</c> 01:47:38.090 --> 01:47:38.100 align:start position:0% later on when you're doing you know 01:47:38.100 --> 01:47:40.430 align:start position:0% later on when you're doing you know email<01:47:38.280><c> marketing</c><01:47:38.880><c> campaigns</c><01:47:39.480><c> as</c><01:47:40.139><c> opposed</c><01:47:40.380><c> to</c> 01:47:40.430 --> 01:47:40.440 align:start position:0% email marketing campaigns as opposed to 01:47:40.440 --> 01:47:41.890 align:start position:0% email marketing campaigns as opposed to sending<01:47:40.800><c> an</c><01:47:40.920><c> email</c><01:47:41.040><c> that's</c><01:47:41.340><c> just</c><01:47:41.580><c> general</c> 01:47:41.890 --> 01:47:41.900 align:start position:0% sending an email that's just general 01:47:41.900 --> 01:47:44.750 align:start position:0% sending an email that's just general that<01:47:42.900><c> people</c><01:47:43.020><c> will</c><01:47:43.260><c> know</c><01:47:43.440><c> is</c><01:47:43.679><c> just</c><01:47:43.920><c> like</c><01:47:44.159><c> spam</c> 01:47:44.750 --> 01:47:44.760 align:start position:0% that people will know is just like spam 01:47:44.760 --> 01:47:47.810 align:start position:0% that people will know is just like spam or<01:47:45.000><c> an</c><01:47:45.179><c> email</c><01:47:45.360><c> marketing</c><01:47:46.020><c> email</c> 01:47:47.810 --> 01:47:47.820 align:start position:0% or an email marketing email 01:47:47.820 --> 01:47:50.149 align:start position:0% or an email marketing email um<01:47:47.940><c> send</c><01:47:48.179><c> something</c><01:47:48.480><c> that's</c><01:47:49.020><c> exactly</c><01:47:49.800><c> based</c> 01:47:50.149 --> 01:47:50.159 align:start position:0% um send something that's exactly based 01:47:50.159 --> 01:47:51.830 align:start position:0% um send something that's exactly based on<01:47:50.219><c> what</c><01:47:50.400><c> they</c><01:47:50.520><c> purchased</c><01:47:50.940><c> before</c><01:47:51.119><c> or</c><01:47:51.600><c> their</c> 01:47:51.830 --> 01:47:51.840 align:start position:0% on what they purchased before or their 01:47:51.840 --> 01:47:53.450 align:start position:0% on what they purchased before or their behavior<01:47:52.199><c> and</c><01:47:52.500><c> they're</c><01:47:52.619><c> going</c><01:47:52.800><c> to</c><01:47:52.920><c> be</c><01:47:53.040><c> so</c><01:47:53.280><c> much</c> 01:47:53.450 --> 01:47:53.460 align:start position:0% behavior and they're going to be so much 01:47:53.460 --> 01:47:55.310 align:start position:0% behavior and they're going to be so much more<01:47:53.639><c> inclined</c><01:47:54.119><c> to</c><01:47:54.239><c> actually</c><01:47:54.420><c> open</c><01:47:54.780><c> it</c><01:47:55.020><c> and</c> 01:47:55.310 --> 01:47:55.320 align:start position:0% more inclined to actually open it and 01:47:55.320 --> 01:47:57.290 align:start position:0% more inclined to actually open it and come<01:47:55.440><c> back</c><01:47:55.619><c> to</c><01:47:55.860><c> purchase</c><01:47:56.280><c> a</c><01:47:56.880><c> second</c><01:47:57.060><c> third</c> 01:47:57.290 --> 01:47:57.300 align:start position:0% come back to purchase a second third 01:47:57.300 --> 01:47:59.930 align:start position:0% come back to purchase a second third fourth<01:47:57.780><c> fifth</c><01:47:58.080><c> time</c><01:47:58.380><c> Etc</c><01:47:58.560><c> so</c><01:47:58.980><c> that</c><01:47:59.520><c> is</c><01:47:59.639><c> really</c> 01:47:59.930 --> 01:47:59.940 align:start position:0% fourth fifth time Etc so that is really 01:47:59.940 --> 01:48:02.689 align:start position:0% fourth fifth time Etc so that is really really<01:48:00.119><c> key</c><01:48:00.540><c> and</c><01:48:01.440><c> lastly</c><01:48:01.679><c> to</c><01:48:01.920><c> that</c><01:48:02.159><c> same</c><01:48:02.400><c> point</c> 01:48:02.689 --> 01:48:02.699 align:start position:0% really key and lastly to that same point 01:48:02.699 --> 01:48:04.910 align:start position:0% really key and lastly to that same point curate<01:48:03.659><c> your</c><01:48:03.900><c> content</c><01:48:04.199><c> based</c><01:48:04.619><c> on</c><01:48:04.679><c> that</c> 01:48:04.910 --> 01:48:04.920 align:start position:0% curate your content based on that 01:48:04.920 --> 01:48:07.189 align:start position:0% curate your content based on that knowledge<01:48:05.280><c> right</c><01:48:05.699><c> you're</c><01:48:06.480><c> finding</c><01:48:06.840><c> out</c><01:48:06.900><c> so</c> 01:48:07.189 --> 01:48:07.199 align:start position:0% knowledge right you're finding out so 01:48:07.199 --> 01:48:09.169 align:start position:0% knowledge right you're finding out so much<01:48:07.320><c> about</c><01:48:07.500><c> your</c><01:48:07.860><c> customers</c><01:48:08.219><c> this</c><01:48:08.520><c> way</c><01:48:08.699><c> that</c> 01:48:09.169 --> 01:48:09.179 align:start position:0% much about your customers this way that 01:48:09.179 --> 01:48:11.149 align:start position:0% much about your customers this way that you<01:48:09.900><c> know</c><01:48:10.020><c> what</c><01:48:10.199><c> they</c><01:48:10.380><c> like</c><01:48:10.560><c> you</c><01:48:10.860><c> know</c><01:48:10.980><c> what</c> 01:48:11.149 --> 01:48:11.159 align:start position:0% you know what they like you know what 01:48:11.159 --> 01:48:13.490 align:start position:0% you know what they like you know what they<01:48:11.340><c> want</c><01:48:11.520><c> to</c><01:48:11.639><c> see</c><01:48:11.880><c> and</c><01:48:12.780><c> you</c><01:48:13.020><c> know</c><01:48:13.139><c> maybe</c><01:48:13.260><c> if</c> 01:48:13.490 --> 01:48:13.500 align:start position:0% they want to see and you know maybe if 01:48:13.500 --> 01:48:15.350 align:start position:0% they want to see and you know maybe if your<01:48:13.679><c> content</c><01:48:13.980><c> wasn't</c><01:48:14.280><c> about</c><01:48:14.580><c> this</c><01:48:14.880><c> you</c><01:48:15.239><c> can</c> 01:48:15.350 --> 01:48:15.360 align:start position:0% your content wasn't about this you can 01:48:15.360 --> 01:48:18.109 align:start position:0% your content wasn't about this you can pivot<01:48:15.719><c> and</c><01:48:15.900><c> you</c><01:48:16.020><c> can</c><01:48:16.139><c> make</c><01:48:16.320><c> changes</c><01:48:16.860><c> right</c> 01:48:18.109 --> 01:48:18.119 align:start position:0% pivot and you can make changes right 01:48:18.119 --> 01:48:20.629 align:start position:0% pivot and you can make changes right I<01:48:18.780><c> think</c><01:48:18.960><c> if</c><01:48:19.739><c> there's</c><01:48:19.980><c> anything</c><01:48:20.100><c> that</c><01:48:20.400><c> these</c> 01:48:20.629 --> 01:48:20.639 align:start position:0% I think if there's anything that these 01:48:20.639 --> 01:48:22.790 align:start position:0% I think if there's anything that these past<01:48:20.820><c> couple</c><01:48:21.060><c> of</c><01:48:21.179><c> years</c><01:48:21.360><c> have</c><01:48:21.840><c> shown</c><01:48:22.380><c> us</c><01:48:22.560><c> is</c> 01:48:22.790 --> 01:48:22.800 align:start position:0% past couple of years have shown us is 01:48:22.800 --> 01:48:24.950 align:start position:0% past couple of years have shown us is that<01:48:23.100><c> we</c><01:48:23.580><c> need</c><01:48:23.699><c> to</c><01:48:23.820><c> change</c><01:48:24.060><c> very</c><01:48:24.420><c> quickly</c><01:48:24.659><c> we</c> 01:48:24.950 --> 01:48:24.960 align:start position:0% that we need to change very quickly we 01:48:24.960 --> 01:48:26.510 align:start position:0% that we need to change very quickly we need<01:48:25.080><c> to</c><01:48:25.199><c> be</c><01:48:25.320><c> really</c><01:48:25.560><c> adaptable</c><01:48:26.040><c> we</c><01:48:26.280><c> need</c><01:48:26.460><c> to</c> 01:48:26.510 --> 01:48:26.520 align:start position:0% need to be really adaptable we need to 01:48:26.520 --> 01:48:29.750 align:start position:0% need to be really adaptable we need to be<01:48:26.639><c> really</c><01:48:26.820><c> flexible</c><01:48:27.300><c> and</c><01:48:28.260><c> so</c><01:48:28.500><c> it's</c><01:48:29.219><c> about</c><01:48:29.400><c> a</c> 01:48:29.750 --> 01:48:29.760 align:start position:0% be really flexible and so it's about a 01:48:29.760 --> 01:48:31.430 align:start position:0% be really flexible and so it's about a constant<01:48:30.060><c> learning</c><01:48:30.480><c> experience</c><01:48:30.960><c> where</c> 01:48:31.430 --> 01:48:31.440 align:start position:0% constant learning experience where 01:48:31.440 --> 01:48:33.470 align:start position:0% constant learning experience where you're<01:48:31.860><c> learning</c><01:48:32.219><c> so</c><01:48:32.820><c> much</c><01:48:32.940><c> about</c><01:48:33.179><c> your</c> 01:48:33.470 --> 01:48:33.480 align:start position:0% you're learning so much about your 01:48:33.480 --> 01:48:35.209 align:start position:0% you're learning so much about your customers<01:48:33.900><c> about</c><01:48:34.199><c> your</c><01:48:34.440><c> own</c><01:48:34.619><c> business</c><01:48:34.800><c> what</c> 01:48:35.209 --> 01:48:35.219 align:start position:0% customers about your own business what 01:48:35.219 --> 01:48:37.729 align:start position:0% customers about your own business what works<01:48:35.520><c> what</c><01:48:35.699><c> doesn't</c><01:48:35.940><c> and</c><01:48:36.600><c> it's</c><01:48:36.780><c> okay</c><01:48:37.020><c> to</c><01:48:37.500><c> to</c> 01:48:37.729 --> 01:48:37.739 align:start position:0% works what doesn't and it's okay to to 01:48:37.739 --> 01:48:41.149 align:start position:0% works what doesn't and it's okay to to make<01:48:37.980><c> changes</c><01:48:38.520><c> uh</c><01:48:39.000><c> based</c><01:48:39.360><c> on</c><01:48:39.480><c> that</c><01:48:39.659><c> so</c><01:48:40.080><c> just</c><01:48:40.980><c> to</c> 01:48:41.149 --> 01:48:41.159 align:start position:0% make changes uh based on that so just to 01:48:41.159 --> 01:48:42.709 align:start position:0% make changes uh based on that so just to kind<01:48:41.340><c> of</c><01:48:41.460><c> sum</c><01:48:41.820><c> up</c> 01:48:42.709 --> 01:48:42.719 align:start position:0% kind of sum up 01:48:42.719 --> 01:48:44.050 align:start position:0% kind of sum up um<01:48:42.780><c> everything</c><01:48:42.960><c> that</c><01:48:43.260><c> I've</c><01:48:43.440><c> just</c><01:48:43.560><c> mentioned</c> 01:48:44.050 --> 01:48:44.060 align:start position:0% um everything that I've just mentioned 01:48:44.060 --> 01:48:45.890 align:start position:0% um everything that I've just mentioned integrate<01:48:45.060><c> yourself</c><01:48:45.239><c> into</c><01:48:45.600><c> online</c> 01:48:45.890 --> 01:48:45.900 align:start position:0% integrate yourself into online 01:48:45.900 --> 01:48:47.810 align:start position:0% integrate yourself into online communities<01:48:46.500><c> right</c><01:48:46.920><c> make</c><01:48:47.460><c> sure</c><01:48:47.580><c> you're</c> 01:48:47.810 --> 01:48:47.820 align:start position:0% communities right make sure you're 01:48:47.820 --> 01:48:49.490 align:start position:0% communities right make sure you're maximizing<01:48:48.420><c> your</c><01:48:48.659><c> efforts</c><01:48:48.960><c> before</c><01:48:49.199><c> you</c> 01:48:49.490 --> 01:48:49.500 align:start position:0% maximizing your efforts before you 01:48:49.500 --> 01:48:51.350 align:start position:0% maximizing your efforts before you invest<01:48:49.800><c> too</c><01:48:50.040><c> much</c><01:48:50.219><c> into</c><01:48:50.400><c> paid</c><01:48:50.760><c> ads</c><01:48:51.119><c> set</c> 01:48:51.350 --> 01:48:51.360 align:start position:0% invest too much into paid ads set 01:48:51.360 --> 01:48:53.750 align:start position:0% invest too much into paid ads set yourself<01:48:51.600><c> up</c><01:48:51.900><c> for</c><01:48:52.139><c> success</c><01:48:52.500><c> make</c><01:48:53.280><c> sure</c><01:48:53.460><c> your</c> 01:48:53.750 --> 01:48:53.760 align:start position:0% yourself up for success make sure your 01:48:53.760 --> 01:48:56.330 align:start position:0% yourself up for success make sure your store<01:48:54.000><c> is</c><01:48:54.659><c> understandable</c><01:48:55.619><c> by</c><01:48:56.100><c> your</c> 01:48:56.330 --> 01:48:56.340 align:start position:0% store is understandable by your 01:48:56.340 --> 01:48:58.129 align:start position:0% store is understandable by your customers<01:48:56.699><c> you</c><01:48:56.940><c> don't</c><01:48:57.060><c> want</c><01:48:57.300><c> to</c><01:48:57.540><c> frustrate</c> 01:48:58.129 --> 01:48:58.139 align:start position:0% customers you don't want to frustrate 01:48:58.139 --> 01:48:59.750 align:start position:0% customers you don't want to frustrate them<01:48:58.380><c> or</c><01:48:58.619><c> anything</c><01:48:58.800><c> to</c><01:48:59.100><c> the</c><01:48:59.219><c> point</c><01:48:59.340><c> where</c><01:48:59.520><c> they</c> 01:48:59.750 --> 01:48:59.760 align:start position:0% them or anything to the point where they 01:48:59.760 --> 01:49:02.090 align:start position:0% them or anything to the point where they won't<01:48:59.940><c> actually</c><01:49:00.179><c> convert</c><01:49:00.780><c> make</c><01:49:01.380><c> it</c><01:49:01.500><c> as</c><01:49:01.739><c> easy</c> 01:49:02.090 --> 01:49:02.100 align:start position:0% won't actually convert make it as easy 01:49:02.100 --> 01:49:04.189 align:start position:0% won't actually convert make it as easy for<01:49:02.400><c> them</c><01:49:02.580><c> to</c><01:49:03.179><c> spend</c><01:49:03.420><c> their</c><01:49:03.659><c> money</c><01:49:03.840><c> at</c><01:49:04.080><c> your</c> 01:49:04.189 --> 01:49:04.199 align:start position:0% for them to spend their money at your 01:49:04.199 --> 01:49:07.189 align:start position:0% for them to spend their money at your store<01:49:04.440><c> as</c><01:49:05.219><c> they</c><01:49:05.340><c> possibly</c><01:49:05.760><c> can</c><01:49:06.000><c> and</c><01:49:06.840><c> the</c><01:49:07.020><c> last</c> 01:49:07.189 --> 01:49:07.199 align:start position:0% store as they possibly can and the last 01:49:07.199 --> 01:49:08.330 align:start position:0% store as they possibly can and the last is 01:49:08.330 --> 01:49:08.340 align:start position:0% is 01:49:08.340 --> 01:49:09.830 align:start position:0% is um<01:49:08.400><c> is</c><01:49:08.699><c> really</c><01:49:08.820><c> getting</c><01:49:09.000><c> to</c><01:49:09.179><c> know</c><01:49:09.300><c> them</c><01:49:09.540><c> right</c> 01:49:09.830 --> 01:49:09.840 align:start position:0% um is really getting to know them right 01:49:09.840 --> 01:49:11.570 align:start position:0% um is really getting to know them right like<01:49:10.139><c> if</c><01:49:10.440><c> you</c><01:49:10.619><c> don't</c><01:49:10.800><c> try</c><01:49:11.040><c> to</c><01:49:11.219><c> get</c><01:49:11.340><c> you</c><01:49:11.460><c> know</c> 01:49:11.570 --> 01:49:11.580 align:start position:0% like if you don't try to get you know 01:49:11.580 --> 01:49:12.950 align:start position:0% like if you don't try to get you know your<01:49:11.760><c> customers</c><01:49:12.119><c> you're</c><01:49:12.420><c> not</c><01:49:12.600><c> going</c><01:49:12.719><c> to</c><01:49:12.840><c> get</c> 01:49:12.950 --> 01:49:12.960 align:start position:0% your customers you're not going to get 01:49:12.960 --> 01:49:15.530 align:start position:0% your customers you're not going to get anywhere<01:49:13.320><c> and</c><01:49:14.219><c> the</c><01:49:14.639><c> more</c><01:49:14.760><c> you</c><01:49:15.000><c> spend</c><01:49:15.239><c> energy</c> 01:49:15.530 --> 01:49:15.540 align:start position:0% anywhere and the more you spend energy 01:49:15.540 --> 01:49:17.149 align:start position:0% anywhere and the more you spend energy listening<01:49:16.199><c> and</c><01:49:16.380><c> really</c><01:49:16.619><c> getting</c><01:49:16.800><c> to</c><01:49:17.040><c> know</c> 01:49:17.149 --> 01:49:17.159 align:start position:0% listening and really getting to know 01:49:17.159 --> 01:49:19.729 align:start position:0% listening and really getting to know them<01:49:17.400><c> the</c><01:49:17.820><c> better</c><01:49:18.119><c> off</c><01:49:18.480><c> you're</c><01:49:18.659><c> going</c><01:49:18.840><c> to</c><01:49:18.960><c> be</c> 01:49:19.729 --> 01:49:19.739 align:start position:0% them the better off you're going to be 01:49:19.739 --> 01:49:21.709 align:start position:0% them the better off you're going to be and<01:49:20.159><c> so</c><01:49:20.280><c> that's</c><01:49:20.400><c> it</c><01:49:20.580><c> for</c><01:49:20.760><c> me</c><01:49:20.880><c> I</c><01:49:21.360><c> hope</c><01:49:21.480><c> these</c> 01:49:21.709 --> 01:49:21.719 align:start position:0% and so that's it for me I hope these 01:49:21.719 --> 01:49:23.870 align:start position:0% and so that's it for me I hope these were<01:49:21.900><c> some</c><01:49:22.139><c> valuable</c><01:49:22.560><c> points</c><01:49:22.920><c> for</c><01:49:23.099><c> you</c><01:49:23.219><c> and</c> 01:49:23.870 --> 01:49:23.880 align:start position:0% were some valuable points for you and 01:49:23.880 --> 01:49:26.689 align:start position:0% were some valuable points for you and thanks<01:49:24.300><c> for</c><01:49:24.480><c> watching</c> 01:49:26.689 --> 01:49:26.699 align:start position:0% thanks for watching 01:49:26.699 --> 01:49:28.970 align:start position:0% thanks for watching hi<01:49:27.060><c> everyone</c><01:49:27.239><c> my</c><01:49:27.719><c> name</c><01:49:27.840><c> is</c><01:49:27.900><c> and</c><01:49:28.739><c> I'm</c><01:49:28.860><c> the</c> 01:49:28.970 --> 01:49:28.980 align:start position:0% hi everyone my name is and I'm the 01:49:28.980 --> 01:49:32.119 align:start position:0% hi everyone my name is and I'm the founder<01:49:29.219><c> of</c><01:49:29.340><c> the</c><01:49:29.460><c> drop</c><01:49:29.580><c> shipment</c><01:49:29.940><c> Council</c>